Learning the Basics of Electronic Bus Deployment for Transit Service 87 Michael Pietrzyk Evaluation of the Role of the Bus Operations Field

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1 Proceedings of the APTA Bus! Technology & May 4-7

2 Contents ALCOA Forged Aluminum Wheels for Low Floor Bus Applications 1 Roger Clements The Ballard Zero-Emmision Fuel Cell Electric Bus Engine 7 R.D. Merritt Mega Van Demonstration Project: A Work in Progress 14 David Roderick Planning and Marketing for Destination Services: How Special Services Can Add to Your Ridership Base 18 Mark E. Huffer Bus Transit Transfers 21 Richard Stern Transit Communications Interface Protocols (TCIP) 29 Paula Okunieff, Tom Buffkin, Xudong Jia, Karen Levine, Eva Lerner-Lam, Isaac Takyi Advancements in HVAC Electronics Technology 36 Richard A. Clark Synthetic Automatic Transmission Fluid Bus 39 Jim Landry Fueling and Maintenance Facilities for the Hydrogen Fuel Cell Bus 49 Ralph Molec Optimizing Maintenance Intervals with Premium Products 54 Carl Koontz Review and Assessment of Information Kiosk Systems 60 Eric Hill Current Practices in the Use of Multimodal Service Evaluation Standards at Public Transit Agencies 78 Victoria Perk

3 Learning the Basics of Electronic Bus Deployment for Transit Service 87 Michael Pietrzyk Evaluation of the Role of the Bus Operations Field Supervisor 92 Joel Volinski Purchasing Cards Makes the Job Easier 103 Michael Lanfear Inventory Accuracy & Discount Sales: The Road to Higher Revenue 107 Rick Sadberry Automating Voice Announcement Systems with Bus Location Technologies 109 Tanya Lind Johnson, John Cochran Long Term Emmissions Evaluation of In-Service Transit Buses at OC Transpo 115 Kevin Brown The Eastland Timed Transfer Center & Joint Development Project: Turning a Public Good Into Economic Development 128 Marc A. Perla Fuel Cell Powered Transit Buses are Here Today 132 James Larkins, Samuel Romano Advanced Technology Transit Bus: An Answer to Many of the Problems that Plague the Transit Industry 135 James Pachan Development of Compressed Natural Gas Storage Systems for Transit Bus Applications 138 Dale B. Tiller Make a Turn To Blue Skies: A Pollution Solution Campaign for Las Vegas 148 Stanton Wilkerson, Dennis Mewshaw On the Right Track: Using Customer-Based Performance Measures to Evaluate Transit Service 154 Norris Anderson, Helen T. McSwain Joint Labor and Management Development and Implementation of a Transit Bus/Rail Mechanic Apprenticeship Training Program 162 David W. Partain

4 Low Floor Bus Specifications 169 Armand Durrieu Air Conditioning System Maintenance: Pro-Active Approach 172 Harpal Kapoor System Safety & Transit Security: The Connection at Metro Dade Transit Agency 178 Melissa Rolle-Scott Procure Transit Services Creatively to Save Money 183 Mary L. Groves The Electrification of Route 70: The Community Process, Design and Construction of a Trolley Route in Seattle, Washington 189 Andrea Forsyth Tull Transit as a Business 196 Edwin A. Fincke Contracting Out Transit Service Softens Labor 201 Michael E. Hernandez Improving City-to-Suburb Work Trip Connections on Dallas Area Rapid Transit 205 Susan Bregman Maintenance as a Business: Change or be Outsourced! 211 Al Pierce MARTA's ITS: Serving Patrons and Agency Needs 215 James Cummings Technology Platforms for Television Security Aboard Buses 220 W. Stanley Edwards Core Technologies for ITS Implementation 226 Richard Palmieri Innovative Funding Strategies for Bus Transit 230 Elizabeth A. Schmidt Training for Class "A" Mechanics at San Diego Transit 236 Richard Murphy Maintenance as a Business: Is it an Oxymoron? 240 David Stumpo Building a Web Site that Works 244 MarkJ. Dorfman in

5 Hazardous Material Training in Relation to Compressed Natural Gas (CNG) Bus Fueling 249 Peter Drake Benefits of the Transit Cooperative Research Program to Public Transit Marketing Professionals 252 Cynthia A. Weatherby Benefits of GPS Based Automatic Vehicle Location for Fleet Management and Improved Transit Operations 259 Kevin McKay Buiding Media Relationships: A Down Home Approach 264 Jenny Williams Those LexTran Drivers: Successful Marketing Using Employees 269 Jenny Williams Interior Lighting of Transit Buses: Is More Really Better? 279 Michael Hoffman Outsourcing the Parts Procurement Process 286 Nancy Pagley Electric Actuation of Transit Bus Passenger Doors 290 James Pearson Point To Point Transit Routing: On the World Wide Web 295 Ginger Gherardi IV