Securing the Future of MAC Airports
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- Egbert Cook
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1 Securing the Future of MAC Airports
2 Broad Customer Focus! Airlines! Private aviators! TSA and CBP! Concessionaires! Other tenants! Flying public! Communities
3 Customer Service Action Council! Cross-section of the airport community! MAC! Airlines! TSA! Concessionaires! Travelers Assistance! Passenger service providers! Identify and address service issues! Airport Service Quality survey! Complaints and compliments! Shared observation and communication
4 Service Partnership Initiative! Adopt shared vision! Airportwide focus on customer priorities! Identify airport brand! Create service standards that support the brand! Identify and manage key performance measures! Communicate! An airport community providing genuine customer care each and every time.
5 Communication! Tenants! CSAC meetings, newsletter and forums! Monthly airline managers meetings! Airport director s luncheons! Monthly concessionaire meetings! Security consortium! m! Travelers! gohow Airport app! Twitter, Facebook and YouTube! Public information display monitors at FIDS banks! Interactive directories! ASQ and other surveys! Publications! Public meetings! News media!
6 ! Operates like a city, with its own:! Police! Fire! Emergency dispatch! Roadway and airfield maintenance crews! Public ordinances! Building permit process and officials
7 MAC General Aviation System! Primary reliever airports! Anoka County- Blaine! Flying Cloud! St. Paul Downtown! Secondary airports! Airlake! Crystal! Lake Elmo
8 Small Reliever Staff, Limited Role! Two airports per manager! Maintain grounds, roads and airfield! Administer and enforce leases! Troubleshoot issues! Manage relationships with tenants and communities
9 Employees Per Airport! Airlake: 1.5! Anoka County-Blaine: 3.5! Crystal: 3.5 (including 1 mechanic supporting all three west-side airports)! Flying Cloud: 3.5! Lake Elmo: 1.5! St. Paul Downtown: 6.5 (including 1 mechanic supporting all three eastside airports)
10 City/County Services! Law enforcement! Fire protection! Sometimes subsidized by MAC! Emergency Dispatch! Off-airport access road maintenance! Limited taxing authority
11 ! Keep wrong people off airport! Prevent accidents and incursions
12 ! In less than two years, went from #1 in incursions to #14 in U.S.! Fencing and gate access changes (8 of 12 gates locked)! Airfield lighting, painting and signage! Monthly meetings with tenants and FAA! Safety brochures for transient pilots! Future plans to move ATC tower for improved line of sight
13 ! Worked with tenants and local, state and federal officials to develop security plan! Enhanced fencing and gate access controls! Developed airport watch programs! Discussions at RAAC and tenant meetings! Emphasize securing aircraft and reporting suspicious activity! Engagement of area law enforcement
14 ! STAR: Stewards of Tomorrow s Airport Resources! When possible, projects should be environmentally, financially, socially and operationally sustainable
15 ! Over 10 years, EMC improvements saved MAC $14.4 million in utility costs, with reduction of 22,042 mega watt hours per year enough to power 1,323 homes! Recommissioned air handling systems! Replaced chilled water valves and steam traps! Eliminated split or stand-alone systems! Also, increased use of day-lighting! Installed more energy-efficient lighting
16 ! In 2010, recycled:! 498 tons of cans, bottles and paper! 182 tons of wood from pallets! 169 tons of baled cardboard! 88 tons of used cooking oil/grease! 80 tons of food waste! 61 tons of scrap metal! Other recycled items:! Batteries and tires! Tree and yard waste! Construction material! De-icing fluid! Oil, antifreeze, solvent! The result: $86,000 in avoided disposal costs
17 ! Installed ground power units to reduce use of aircraft engines and auxiliary power at gates, reducing CO2 by 21,171 metric tons annually! Use fuel hydrant system rather than trucks, saving 72,000 gallons of gas/ diesel! When possible, replace MAC fleet with electric, hybrid or flexible-fuel vehicles! Plan to implement RNAV in 18 months
18 Follow us on Facebook and Twitter:" On BlackBerry or iphone, Download:" gohow Airport app"
FIS Terminal A Terminal B Aircraft Movement Area (Not Subject to Industrial Activities) AOA Boundary Attachment #1 SJC Airport AOA Site Map : Legend Date: Revised 6/20/2016 AIRPORT NAME:
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