INTEGRATED BUSINESS SOLUTIONS. Tools, programs, and. your business grow. services designed to help

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1 INTEGRATED BUSINESS SOLUTIONS Tools, programs, and services designed to help your business grow 10

2 TIRE & SERVICE NETWORK DEDICATED WEBSITE This website is the go-to resource for all Tire & Service Network information, including program details, industry news and marketing program enrollment, along with a link to the Goodyear Learning Center. LOOK FOR GOODYEARTSN.COM NATIONAL ACCOUNT DISCOUNT The Goodyear National Accounts program is designed to deliver large fleet accounts to your outlet by instructing drivers to choose Tire & Service Network retailers first. This program boasts more than 800 customers with thousands of locations, consumer and commercial tire sales as well as national account auto services business. No solicitation expenses Pre-sold customers Repeat business to your location Goodyear performs invoicing and billing No credit problems or collection costs Low-cost advertising TIRE & SERVICE NETWORK ADVANTAGE 2.5% discount off National Accounts administration fees Drivers are instructed to choose Tire & Service Network retailers first goodyearnationalaccounts@goodyear.com, call or visit goodyearfleetnetwork.com. 11

3 NATIONWIDE LIMITED SERVICE WARRANTY PROGRAM The Nationwide Limited Service Warranty gives your consumers another reason to confidently choose Tire & Service Network retailers and gives you a competitive advantage. This program offers a basic coverage term of 24 months or 24,000 miles, whichever occurs first. Fast claims processing and payments No charge back for warranty repairs Post-claims satisfaction survey helps improve the program $100 tow benefit for approved and paid claims Covers repairs in most cases Claims notification letters are sent to the Dealer and customer Warranty repair referrals ROAD HAZARD WARRANTY PROGRAM The road hazard program can increase revenues on the tires you sell. All Tire & Service Network locations honor optional road hazard warranty coverage purchased by a consumer at any Tire & Service Network location on Goodyear, Dunlop, and Kelly products. Time-based coverage for three (3) years. State exclusions apply. Enhance customer satisfaction Increase customer retention Raise your profit margin on every tire sold Receive comprehensive training Consumer risk covered outside of 25 miles Utilize point-of-sale materials CLAIM CENTER HOURS: Monday through Friday, 8:00 a.m. to 8:00 p.m. EST, Saturday, 8:00 a.m. to 5:30 p.m. EST Contact Sonsio Warranty at

4 POINT-OF-SALE DATA INCENTIVE PROGRAM Dealers earn a 1% rebate on all reported Goodyear, Dunlop, and Kelly tire sell-out data to the end user. Using third-party assistance, data is collected to provide Goodyear with valuable information to improve your business. This program is a requirement for Tire & Service Network participants. Provides insights into the marketplace Can be used to forecast sales Enhances understanding of retail/wholesale activity Helps Goodyear set a baseline for growth programs Contact your Goodyear Sales Representative/Wholesale Distributor. You can also contact AutoPoint at or gysupport@dmeautomotive.com. EXPANSION PROGRAM INCENTIVE Should you expand your current Tire & Service Network retail footprint and enroll in the Tire & Service Network, your new location will receive the Marketing Program for free for that calendar year. Exceptions apply.* *Exclusions include locations that were removed from the Tire & Service Network Program less than 18 months prior to renewal, any pre-existing locations under the common ownership where retail Tire & Service Network locations exist, the acquisition of existing Tire & Service Network locations and single outlets. 13

5 VENDOR PROGRAMS Receive the advantage of preferred vendor pricing on automotive service parts, equipment, oil programs, marketing programs and much more. Rebates are based on your required minimum purchases per quarter. Once they are attained, you will receive a rebate check from the Tire & Service Network and the respective vendor. NAPA AUTO PARTS NAPA is a one-stop shop for all your tool and equipment needs. Take advantage of special pricing on capital equipment and a dedicated call center that is always ready to help you. The quarterly rebate qualifier is $7,500 minimum in quarterly purchases on NAPA-qualified products. 5% quarterly rebate on qualified NAPA products TSN Elite program that includes up to a 7% quarterly rebate Web-based catalog, PROLink, gives your shop the fastest and most accurate part look-ups and online orders Comprehensive tech training class catalog in the automotive aftermarket Stands behind the parts you install with a Nationwide Parts Warranty Labor Reimbursement Program available from participating NAPA stores Contact Joe Elliott at joe_elliott@genpt.com. ADVANCE AUTO PARTS Advance Professional is a preferred supplier of the Tire & Service Network. Combined purchases from Advance Professional and CARQUEST Auto Parts are eligible for rebates. Quarterly rebate up to 5% with a $1,500 minimum purchase request Online ordering rebate program Special pricing for MOTOSHOP SM technology tools Labor guarantee Contact your Commercial Account Manager or David Boyington at david.boyington@advance-auto.com. 14

6 WORLDPAC AUTO PARTS With an incredible selection in both range and depth, WORLDPAC reduced the dependency on the new Car Dealers for information and hard-to-find parts. The quality OE parts meet the demands for form, fit, and function, leading to more efficient installations along with reduced comebacks, which results in better customer satisfaction and repeat business. Quarterly rebate of 4% from dollar one Availability of all makes and models at your fingertips speeddial online catalog and order-fulfillment tool offers photos and details about brands and products (OEM and OES quality indicators, etc.) Multiple same-day deliveries (in major metropolitan areas) Overnight delivery for accounts located outside WORLDPAC local delivery areas Competitive pricing on OE parts and 20%-60% off a Dealer s price list Access to knowledgeable Imports Parts Specialist 100% wholesale serving the repair facilities directly Contact Ward Myers at (Ext. 5660) or wardcm@worldpac.com. ORDERING AND RMA SUPPORT Contact the WORLDPAC National Team at (Ext. 7000). O REILLY AUTO PARTS O Reilly has been dedicated to offering better service to the professional since 1957 and offers the First Call difference with tools, equipment and parts for fleet, heavy-duty and agricultural professionals. Tiered volume quarterly rebate $7,500 per location for 3% rebate $15,000 per location for 5% rebate Inventory customized to the needs of your business Professional parts staff on hand Local, regional and corporate sales contacts Dedicated professional phone lines Free and quick delivery service that meets market demands Contact the O Reilly Auto Parts National Account Team at (Ext. 1202). 15

7 VENDOR PROGRAMS MIGHTY AUTO PARTS Mighty offers a comprehensive selection of Mighty-branded parts, chemicals, lubricants, equipment and shop supplies. Mighty Distributing System of America supports 110 distributors in 41 states and four international markets. The Mighty System features attentive local service, inventory management expertise, classroom and on-site training in conjunction with extensive offerings of OE quality underhood and undercar parts, chemical products, lubricants and shop supplies. 1% semi-annual volume rebate program Orders taken weekly, delivered the next day and shelved by a Mighty representative Mighty SURE National Repair Warranty Program (12 months/12,000 miles parts and labor) Mighty ProfitWatch Program helps manage inventory Contact Ronnie Barassi at or ronnie.barassi@mightyautoparts.com. AUTOZONE AUTO PARTS AutoZone offers more than just quality parts. Its experienced and knowledgeable team also provides great consumer experience as well as fast, hassle-free and accurate deliveries. From exceptional customer service to specialized shop programs, AutoZone delivers qualified support to help make your business even more efficient and profitable. 5% rebate on net online purchases 3% quarterly business allowance Competitive pricing designed to enhance profitability Convenient online ordering More than 750,000 parts from trusted brands Shop Referral Program drives DIY consumers to your location Stocking programs help save you time and money 48-Hour Labor Claim Reimbursement* No Core Charge Policy* Contact Jim Gray at or jim.gray@autozone.com. *Restrictions apply. 16

8 AFTERMARKET AUTO PARTS ALLIANCE The Aftermarket Auto Parts Alliance includes more than 50 independent vendors who offer a wide array of quality auto products. The Auto Value and Bumper to Bumper warehouses, parts stores, and certified service centers have more than 1.9 million parts and accessories. Quarterly rebate available 1% for net purchases of $0 to $2,999 2% for net purchases of $3,000 to $3,499 3% for net purchases of $3,500 or greater 2,220 locations offering hot shot delivery More parts availability than most, with 20%-30% more SKUs at the store level More high-quality national and OE brands More than 90,000 auto service customers across the U.S. Utilizing the most advanced ecommerce tool in the industry Call VALVOLINE The Valvoline Preventive Maintenance Program combines the purchasing power of Tire & Service Network Retailers. It offers the advantages of local single-source distributors, providing higher margins on services and lower costs on goods. Valvoline Brand Identity on all products Pricing is the same as Goodyear company-owned stores guaranteed Marketing programs designed to increase your profits and reduce your out-of-pocket expenses Free online training courses are available to you and your employees Consumer rebate programs on the products and services you offer help to complete the initial sale Earn advertising and marketing money on all products Contact Deborah King at dsking@valvoline.com. 17

9 VENDOR PROGRAMS CHEVRON OIL Chevron Lubricants is a leading manufacturer of premium base oils and one of the world s largest suppliers of finished lubricants. They have been a premium partner by developing breakthrough technologies to help customers reduce total cost of operation while improving the reliability, profitability, and service life of equipment. Very competitive pricing leverages the power of national account pricing Brand Value Chevron s products provide the highest-quality brands to support your brand PitPack Chevron s environmentally responsible packaging and delivery system Bulk oil equipment needs Installer National Promotions access to enrollment in Chevron-funded Havoline promotions Low minimum order quantities National program/regional support Contact Jimmy Dodgens at JDOD@chevron.com. KENDALL MOTOR OIL The Kendall Motor Oil Program provides many professional, cost-saving program materials to help you deliver a positive customer experience. Complete line of quality automotive lubricants A synthetic blend product at a conventional product cost Dedicated Technical Hot Line at Point-of-sale materials Assurance of product availability backed by Philips 66 lubricants, one of the largest finished lubricants suppliers in the U.S. An Installer Locator driving traffic to your location from findkendall.com Contact your local Kendall Oil Representative or Justin Johnson at Justin.Johnson@p66.com. A marketer list can be found on goodyeartsn.com. 18

10 HUNTER EQUIPMENT Hunter Engineering Company designs, manufactures and sells a wide range of passenger car and truck service equipment. Since 1946, the company has built a reputation for innovation and visionary leadership in the application of the newest technologies to automotive under-car service. Computer-based wheel alignment systems Vehicle inspection systems Wheel balancers Brake lathes Tire changers Vehicle lifts Contact your local Hunter Representative. GREATAMERICA FINANCIAL SERVICES CORPORATION Formerly known as WOLCO, GreatAmerica Financial Services Corporation is an approved finance provider for Tire & Service Network Retailers providing flexible financing options for your shop/service equipment, technology and signage/shelving needs. With more than 25 years of experience in the Automotive aftermarket, our team of professionals, (and their relationships with the industry s most recognized suppliers), provide you, the Tire & Service Network Retailer, with a partner on whom you can rely. 100% financing for shop/service equipment, diagnostics, computer hardware and software, signage, shelving and more Contracts may include shipping, installation and accessories 12- to 60-month terms available No money down required Transactions documented on an Equipment Finance Agreement (EFA) Same-day credit decisions within 4 hours Electronic click-to-sign documentation available Unwavering ethics and commitment to the automotive industry Visit greatamerica.com, call or automotiveteam@greatamerica.com. 19

11 VENDOR PROGRAMS UNIFIRST NATIONAL UNIFORM PROGRAM Create a professional first impression with Tire & Service Network technician shirts from UniFirst. The attractive, high-quality uniforms display technicians professional automotive credentials and showcase Goodyear s partnership with NASCAR. The full-service program provides weekly garment maintenance, cleaning, automatic repairs, replacements when needed, inventory control, and accurate deliveries. Great services at competitive prices New employees are outfitted quickly No upfront clothing investment Sets Tire & Service Network Dealers apart from all other automotive tire and service facilities Improves employee morale Contact Rick Edelman at Albert_Edelman@unifirst.com. ALLDATA REPAIR SOFTWARE ALLDATA Repair is the leading provider of OEM service and repair information for 1982-to-current vehicles. It is used by more professionals than any other paper or online auto repair manual. Free 30-day trial and introductory pricing for the first 90 days Powerful, easy-to-use online tool for shops of all sizes Information is unedited and updated regularly Manufacturer TSBs and recalls updated daily Integrated parts, labor and repair information Call or visit alldata.com. NASCAR is a registered trademark of the National Association for Stock Car Auto Racing, Inc. 20

12 THE GROUP The Group has a network of more than 5,000 stores consisting of Pronto and Federated stores that not only carry name-brand products, but many also carry O.E. brands like Motorcraft & ACDelco. Pronto and Federated offer exclusive product lines that provide O.E. quality at aftermarket prices. 3% quarterly rebate Minimum local purchase quarterly amount of $4,500 (or $1,500 per month average) Rebate paid on qualifying purchases (hard parts only) Our pricing is always market-based to remain competitive in local markets Stocking programs are also available (please see your local store for details) Training Online ordering Contact Bob Resco, Director of National Accounts at or bob.resco@federatedautoparts.com. MYERS TIRE SUPPLY Myers Tire Supply is the largest distributor of tools, supplies and equipment for tire and under-vehicle service in the automotive and heavy-duty truck aftermarkets. Exclusive TSN pricing on shop supplies Local representatives provide technical training and support Consumer-designed stocking levels eliminate excess in-store inventory Secure web-based order entry Same-day shipping Call

13 VENDOR PROGRAMS GUY BROWN Guy Brown is an award-winning, certified Minority Women Business Enterprise (MWBE) based in Brentwood, TN focused on providing customized business solutions to large national companies. Guy Brown offers businesses a wide range of Office, Print, Interior and Facility Solutions designed to increase their efficiency and profitability while achieving diversity initiatives. Comprehensive offering of products including office supplies/products, janitorial and breakroom supplies, furniture, technology and much more Top TSN Contract List negotiated contract pricing on items frequently used by Tire & Service Network locations Retail Purchasing Program Custom TSN Contract List ability to add additional items at competitive price unique to Tire & Service Network locations Non-Contract Pricing discounts on all other items up to 64% off manufacturer s list price Next-day delivery on most items Call , or contact Kevin Dole at kevin.dole@guybrown.com or Cynthia Ryan at cynthia.ryan@guybrown.com. SPECTRUM ENTERPRISES This new organization brings together three talented teams from the former companies Time Warner Cable Business Class, Bright House Networks Enterprise Solutions and Spectrum Business Enterprise Solutions to provide leading-edge technology and exceptional service. Commercial operations now spanning 41 states 167,200 fiber-lit buildings 7 enterprise-class data centers worldwide with 4 cloud nodes Call , or visit enterprise.spectrum.com. 22

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15 ON-HOLD MESSAGING Promote current offers and new products while your customers wait for you to return to the line. Automatically updated messages Full customer service support Equipment included at no additional cost 1 Includes music from a licensed music library Professional installation is provided 7 3 Dealer-customized messages per year THE AVERAGE AMERICAN SPENDS 13 HOURS ON HOLD EACH YEAR* Contact Kevin Keziah of Spectrio at or at KKeziah@spectrio.com to learn more Compatible phone system required. Shipping charges apply and sales tax may also apply. *Source:

16 DIGITAL MENU BOARDS & WAITING AREA TV Both Digital Menu Board and Waiting Area TV services come with Vehicle on Demand, which allows you to bring up vehicle animations to explain complicated car repairs. These visuals help reinforce your explanation to consumers and can be brought up on any computer, tablet, or mobile device. Professionally designed and animated messages automatically updated by Goodyear Cohesive messaging with in-store National Promotions Program event materials Messaging that leverages national Tire & Service Network offers and promotions Ability to customize with your own individual offers and pricing The setup fee of $149 will be waived when Tire & Service Network members subscribe to the Goodyear Digital Menu Board or Waiting Area TV. Contact Glen Clements of 10 Foot Wave/Spectrio at or at to learn more. 25

17 GOODYEAR TIRE WALL Enhance consumers in-store experience while showcasing Goodyear, Dunlop and Kelly tires with a Goodyear Tire Wall. Product information is regularly displayed on tire centers, providing value while supporting local and national promotions. $ Design based on Dealer and consumer research Modular approach adaptable to suit any size showroom and budget As a Tire & Service Network Dealer, you will receive a free graphics package, valued at more than $500, to complete your Tire Wall when you purchase the new Tire Wall fixtures. Refresh your location s showroom with these new, attractive fixtures to project a professional, crisp and modern look for your customers. Contact your Goodyear Sales Representative or Wholesale Distributor. 26

18 PRODUCT ASSORTMENT TOOLS CONSUMER PRODUCT SCREEN OPTIMIZER (PSO) INVENTORY SOLUTION The PSO is a web-based tool that helps you make informed decisions about the tires you order and stock for your business. The recommended inventory is based on the latest registered vehicle data in your local trade area. Stocking the tires that the customers in your area are most likely to buy can help you enhance your cash flow, increase tire sales at your location, and help you optimize your product offering. Choose the brands or tire lines that are best for your business Generate output detailing optimized product selections Define areas of focus based on registered vehicles GOODYEAR SALES TEAM SUPPORT Our first-in-class sales team support is geared to answer any of your questions or concerns. The tools available will help you grow your business and allow some level of flexibility with training and collaboration. ANNUAL SHARE REPORT GOLD ONLY Measures G3 share gains and losses over time Defines geographic boundaries where you are successful Allows for measuring the impact of marketing efforts Finds new customers in the area where your best customers are located Provides a tool for targeted advertising efforts in order to increase tire and service sales NOTE: Access to your POS data is required. The report will use your POSI and demographic data. You will receive one Share Report per year by carrier route for your outlet(s). Contact your Goodyear Sales Representative or Wholesale Distributor. 27

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20 PROFESSIONAL TRADE ORGANIZATION MEMBERSHIP MOTORIST ASSURANCE PROGRAM As a participant in the Tire & Service Network program, you agree and adhere to the Motorist Assurance Program Uniform Inspection and Communication Standards. Updated biannually for accuracy, these industry-wide guidelines help build consumer trust and confidence by giving your customers the information they need to make educated decisions on repairs for their vehicles. Improved communication between consumers and Tire & Service Network Dealers Customer loyalty, trust and confidence Exclusive access to the Motorist Assurance Program website through goodyeartsn.com Clarity surrounding vehicle systems, auto repair services and auto care decisions Contact Joellen Kwiatkowski of the Motorist Assurance Program at or joellen@motorist.org. 29

21 TOLL-FREE TSN DEALER LOCATOR PHONE NUMBER The toll-free Dealer Locator number helps drive customers to your store location. The listing is defaulted to TSN locations only. When consumers dial GOODYEAR, they are directed to the nearest Tire & Service Network Dealer. After selecting their preferred location, callers are immediately connected to your store. Fully automated system expedites calls and reduces hold times Improved consumer satisfaction Ends the hassle of local yellow-page searches Eliminates the expense of calling directory assistance Contact your Goodyear Sales Representative or Wholesale Distributor. 30

22 POS SYSTEM VAST ONLINE Redesigned from the ground up, VAST Online is a browser-based version of VAST Enterprise business management and point-of-sale software. Accessible from anywhere with browser-based software Quick and easy lookup features for ordering parts Sell tires more effectively with helpful tools Custom reports, including user-defined KPIs delivered right to the home screen Call MAM Software at , info@mamsoftware.com or visit mamsoftware.com. 31

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24 TIRE & SERVICE NETWORK IDENTIFICATION SIGNAGE Highly visible store signage projects a professional image and increases awareness of your store. The instantly recognizable signage also helps you capitalize on the strong equity of the Goodyear, Dunlop, and Kelly brands. SIGNS AVAILABLE POLE SIGNS WALL SIGNS LETTERS SIGN PURCHASES INCLUDE Pole assemblies Installation Cost of Dealer trade name and service copy Electrical service Surveys and permits Engineering fees Painting Maintenance and repairs Insurance Metal tracker signs NOTE: Brand signs are provided at Goodyear s expense and remain the property of The Goodyear Tire & Rubber Company. Goodyear does not pay for the mounting items for the signs; these are available at an additional cost to the Dealer. Contact your Goodyear Sales Representative, Wholesale Distributor or GY_Identification@goodyear.com. STORE SIGNAGE+ You can also purchase additional materials designed to identify your location as a Goodyear Tire & Service Network participant. To purchase, contact Imagine Print Solutions at or GoodyearHelpDesk@imagineps.com. TSN WELCOME KIT Warranty brochures Warranty poster Network promise poster Tire & Service Network window cling Independently Owned and Operated window cling Goodyear POS marketing materials ($120 value) 33