Webasto Service 360. The best approach to an optimal solution is all-round.

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1 Webasto Service 360 The best approach to an optimal solution is all-round.

2 A new approach to Service. Webasto is present with over 50 locations around the world. Our roof and convertible roof as well as heating, cooling and ventilation systems are in use in just about every country on all continents. As diverse as these countries and our global customers may be, they all expect the same high quality standards of us. As a company that has been developing, producing and selling products for the automotive industry for over 75 years, we are well aware of the decisive role that service plays in all that we do. A service that provides value to the customer, in addition to the pure product advantages. A service that unites all the competencies of a company and is available for each and every individual solution. At Webasto, we call it Service

3 Webasto Service 360 : Without detours to the best solution. Service 360 must be professionally capable and yet straightforward. Our sales organization functions as the central link between your needs and the experts in the various specialist departments, giving you access to the full scope of Webasto service offers. One partner many benefits Our sales force offers you personalized access to the entire range of Webasto services without detours or diversions. Priority Service The climate insurance for sensitive cargo in case of a failure of the transport refrigeration system. 6 Priority Service Engineering & Technical Services Optimum accessibility & fast support in the pre- and 1 after-sales area. Engineering & Technical Services Marketing Access to highly qualified marketing services for imagebuilding and sales solutions. 5Marketing Sales 2 Testing Testing & Validation & Validation Highest standards of quality due to in-house testing and on-site validation and commissioning. 4 Training Highest level of on-site technical expertise with needs-based training. Training 3 Logistics Logistics Superlative availability of products and spare parts, with short delivery times. 4 5

4 Webasto Engineering & Technical Services Fast support and optimum accessibility in pre-and after-sales. In addition to outstanding standard products, manufacturers require service that provides them with high-quality, individual systems solutions and ensures that all applications function flawlessly. Webasto is capable of providing this service: with the central technical services team. Our engineers have the training and expertise to advise customers on even the most complex of systems and applications in over 50 countries worldwide. Whether this involves customer-specific product development or support during and after the installation. Webasto engineers are available either directly on-site or via remote, to ensure smoothly running systems. On-site for you: worldwide technical services. Development and design of applications, products and systems components Support with installation and commissioning Performance tests of every single installation based on standardized protocols Professional documentation and CAD data for systems and components Central technical support for global after-sales services Worldwide warranty and hotline support Worldwide availability of technical documentation and knowhow via the online portal Global, authorized Webasto dealer network Webasto service advantage no. 1 The same professional support in pre-sales for customer-specific applications as in after-sales with fast support and optimum availability. 6 7

5 Webasto Testing & Validation Highest quality standards due to in-house testing. Given our position of world market and innovation leadership, our customers expect our products and solutions to conform to a consistent high-quality standard. That is why we consider testing to be one of our key corporate areas. Every product is tested according to the highest standards in the automotive industry in our in-house test centers. We develop and lease out test benches for heaters and air-conditioners and use our own test vehicles from a wide variety of markets in order to guarantee a superior quality standard. Scope of the range of tests provided for you. Performance tests for heating and air-conditioning System analyses Endurance runs of heaters and components Environmental tests such as shaker, climate and temperature tests, salt-spray-fog, and many others Acoustics tests Test services for and on-site at customers Fuel expertise ensures optimal solutions for global market requirements Webasto service advantage no. 2 Highest quality assurance due to in-house testing across the entire process from product design all the way to installation and after-sales services. 8 9

6 Webasto Logistics Short delivery times and best availability of products and spare parts. The best product is not much use if it isn t available where it is needed at the right time. That is why we have taken the improvement of our logistics services even further. Thus, we are capable of offering our customers ever shorter delivery lead times and availability of over 98% in the original equipment (OE) business and 95% in the aftermarket. With short cycle times, later last-order times and a new packaging concept combined with an efficient transportation system, we ensure that our products arrive even more quickly at your plant or place of business. At your place of business in just a few steps. Electronic order management and individual customer service Central inventory management with high-level Webasto product availability (95%) Customs clearance service Return shipment management services Status of incoming quality assurance and TS (OE customers) / ISO 9001 (aftermarket customers) certification Webasto service advantage no. 3 Optimum availability of products and spare parts

7 Webasto Training Highest level of on-site technical expertise with user-specific training. In addition to the product itself, the on-site service is always a crucial factor of product quality. For that reason, Webasto offers customers and partners a large portfolio of diverse training courses which serve to build and maintain the on-site employees technical and commercial expertise. To do this, a wide variety of training methods are available for every possible requirement from classroom and online training to interactive workshops or customized customer training programs. All education and training options have one thing in common: They are always specifically tailored to the needs of the participants and thus provide the appropriate solution for every conceivable purpose. Efficient training for you and your employees. Product training sessions for heaters, air-conditioning systems and roofs Regular updates with new features Numerous modules to allow for structuring the training programs individually Important guidelines for secure applications Complete online documentation available via our dealer potal Modular concept train the trainer for product training, service and repair training, developmental training, installation training and product-sales training sessions Webasto service advantage no. 4 Selected training sessions and programs support the establishment and maintenance of on-site technical expertise

8 Webasto Marketing Access to highly qualified marketing services to increase brand awareness and sales. To ensure sales success, dealers not only need the best possible products. In a competitive market, they also need marketing activities that allow them to differentiate themselves from their competitors. Webasto supports its dealers and distributors with the planning and implementation of effective marketing measures. We offer highly qualified marketing services with a large number of target group-specific marketing tools and materials for all media and communications channels. What s more, we use central image activities to reinforce the brand and thus generate spillover effects that have a positive impact on the trade. Success across all communication channels. Ads and mailing templates for customer activation and retention Sales promotion activities and tools Product-specific selling point documentation Professional trade fair and event presentations as well as sponsorship activities High-quality POS material for attention-getting showroom decoration Market research, trend analysis and marketing strategies Communications-related competitive analyses Guarantee of consistent branding and name-recognition worldwide Webasto service advantage no. 5 Professional consultancy and support at building the brand and increase sales through access to our marketing services

9 Webasto Priority Service Your climate insurance for sensitive cargo. It could well happen that your climate-control system breaks transport refrigeration system. The competent employees of the down. But something that must not happen under any 24 / 7 emergency hotline immediately organize an appointment circumstances is that sensitive cargo such as pharmaceuticals or with the nearest Webasto dealer for you. This way you get food suffer damage. That is what Webasto Priority Service is for. your valuable merchandise back on the road without great delay It guarantees fast, professional help in case of a failure of the and to its destination intact. Help when you need it. 24 / 7 emergency hotline Expert service in your native language Europe-wide service network with over 500 qualified Webasto dealers Expert advice and preliminary information Simple, straightforward processing and low, transparent costs Webasto service advantage no. 6 The 24 / 7 emergency hotline and over 500 qualified Webasto dealers are ready for you all over Europe, so your cargo gets to its destination safely

10 You benefit from the numerous advantages: Service 360 at a glance. The Webasto Service 360 opens up an entirely new perspective of service. Webasto s comprehensive knowhow and the expert knowledge of all specialist departments is available to you via our global and international sales team. You have access to the complete range of services at all times via a personal contact person. 1. Webasto Engineering & Technical Services The same professional support in pre-sales for customer-specific applications as in after-sales with fast support and optimum availability. 2. Webasto Testing & Validation Highest quality assurance due to in-house testing across the entire process from product design all the way to installation and after-sales services. 3. Webasto Logistics Optimum availability of products and spare parts: over 98% in the original equipment business and 95% in the aftermarket. 4. Webasto Training Selected training sessions and programs support the establishment and maintenance of on-site technical expertise. 5. Webasto Marketing Professional consultancy and support at building the brand and increase sales through access to our marketing services. 6. Webasto Priority Service The 24 / 7 emergency hotline and over 500 qualified Webasto dealers are ready for you all over Europe, so your cargo gets to its destination safely

11 For more than 75 years, the Webasto group has continued to set new technological standards in both the original equipment sector and the aftermarket. As one of the 100 biggest suppliers in the automotive industry worldwide, we develop and produce roof, convertible as well as heating, cooling and ventilation systems. Our products help provide a better atmosphere on the road, more comfort and security, as well as increased efficiency for cars, commercial and special vehicles, motor homes and boats. An outstanding network of production facilities and dealers guarantees high-quality products, installation standards and services worldwide. Gilching Headquarters Webasto Locations Ident.-No. MK /16 Errors and omissions excepted Printed in Germany Webasto Thermo & Comfort SE, 2016 Webasto Thermo & Comfort SE P.O. Box Gilching Germany webasto.com