AFTERSALES NEWS. Hi, Cheers, Tony O Connell Vice President, Aftersales

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1 Hi, At Mack, we re all about durability. We build our machines to last and believe that if you have an older bulldog on the road, you shouldn t be held back when it comes to repairs. That s why we re rolling out our new Vintage Parts initiative. We ll be offering replacement parts for older models, so you can get more grunt for less, with the same quality guarantee. For more details on vintage parts, have a chat with your dealer. Our winners Congratulations to Richard Yardy from Yarrich PTY LTD of Queensland for winning the $2,500 Aftersales Parts & Service Voucher and Alan Bassett from Bassett Trucking PTY LTD in Queensland for winning the $2,500 Caltex Fuel Card. Both our winners subscribed to the new digital Mack Aftersales News and provided great feedback as to how Mack Trucks could help their business. Thanks for your feedback, we hope you enjoy your prizes. I hope you enjoy this month s read, and if you do not already receive the version of Aftersales News, you can signup at aftersales.macktrucks.com.au/signup/ Cheers, Tony O Connell Vice President, Aftersales

2 A TOUGH TIPPER GETS THE JOB DONE. SAM SEMINARA S 1995 CHR TIPPER HAS CLOCKED UP MORE THAN 1.6 MILLION KILOMETRES AND OVER 46,000 HOURS ON THE JOB, PULLING 32-TONNE LOADS OF SAND, METAL AND GRAVEL ACROSS SYDNEY. AND ALL WITHOUT NEEDING ANY WORK DONE. WHAT A TOP DOG. Sam, of North Sydney Cement and Sand, brought his truck in for the first time to replace the head gasket, and its first-ever look inside its engine. Mack says the technicians at its Sydney West dealership found the pistons in the 12 litre EA7-427 motor as good as new. I reckon it would ve done 2 million plus kilometres if not for the gasket, says Sam. I m a very happy and proud owner of this Mack. Mack Trucks Australia Vice President Dean Bestwick says, We re proud to partner with companies like Seminara s who know how to get great results in tough conditions. We love these stories as they prove how durable Mack trucks are. And as Sam adds, I think Mack offers a very wellengineered package and with regular servicing and a good driver, you get this excellent result. I think Mack offers a very well-engineered package and with regular servicing and a good driver, you get this excellent result. - Sam Seminara, 1995 CHR tipper owner. We re proud to partner with companies like Seminara s who know how to get great results in tough conditions. - Dean Bestwick, Vice President Mack Trucks Australia.

3 A TOUGH TIPPER GETS THE JOB DONE. Continued. Mack s new vintage parts initiative has been designed to extend the aftersales service and support to older Mack models and their owners, with affordable prices to help you go harder, for longer. For more details on vintage parts, have a chat with your dealer.

4 AFTERSALES DEALS WORKSHOP MANAGER SPECIALS RADIATOR REPLACEMENT WITH FREE COOLANT MP8 500/ $2, Includes Parts & Labour to remove existing Radiator & replace with a NEW Genuine Mack Radiator. This special also includes Coolant Replacement & Function & Leakage Check. AIR CONDITIONING PACKAGE WITH FREE RECEIVER DRYER MP8 & MP10... $1, Includes Parts & Labour to remove existing Air Conditioner Compressor & Receiver Dryer & replace with a NEW Genuine Mack Air Conditioner Compressor & Receiver Dryer. This special also includes a Re-Gas of the Air Conditioner. Prices include GST. Includes labour (in a participating authorised Mack Trucks workshop only), Consumables & Genuine Mack Radiator for Workshop Manager Special #1 or Genuine Mack Air Conditioner Compressor & Receiver Dryer for Workshop Manager Special #2. Special #1 includes Coolant Replacement & Function & Leakage Check. Special #2 includes Re-Gas of the Air Conditioner. Prices exclude additional parts and labour if required. Offer applies for retail sales only, and cannot be used in conjunction with any other promotion or special offer. Surcharge may apply outside standard hours. Images are for illustration purposes only actual products may differ from those shown. Mack Trucks Australia and/ or its representatives reserve the right to correct printing errors. Prices and specifications are subject to change without notice. Offer is valid until 31st May For full terms and conditions please contact your authorised dealer. MACK PARTS DEALS DRIVE SHOCK ABSORBERS Suits Primax & Has Suspensions Current Models... FROM $66.00 EXCHANGE CARRIERS* 200 Series Front Drive...$6, Rear Drive...$5, Month Unlimited Kilometre Warranty *Core Charges Apply. CLUTCH & PRESSURE PLATES Suit mdrive Transmissions...$ EACH RADIATOR HOSES Suit MP8 & MP10... FROM $ Prices shown include GST, are recommended retail prices and are valid while stocks last. Available from your participating authorised MACK dealer. Prices and specifications are subject to change without notice and are plus freight where applicable. Images are for illustration purposes only actual products may differ from shown. Mack Trucks and/or its representatives reserve the right to correct printing errors. Please contact your local authorised dealership for terms and conditions.

5 WE KEEP OUR PROMISES SO YOU CAN KEEP YOURS. GET THE TOTAL PACKAGE. NEW SOUTH WALES Hi Torque Truck Spares Dubbo (02) Johnson s Truck & Coach Broken Hill (03) JT Fossey (Sales) Tamworth (02) Southern Truck Centre Queanbeyan (02) Southern Trucks Pambula* (02) Southside Truck Centre Coffs Harbour (02) Southern Truck Centre Wollongong (02) Volvo Commercial Vehicles Newcastle (02) Volvo Commercial Vehicles Sydney (Chullora) (02) Volvo Commercial Vehicles Sydney West (Blacktown) (02) Wagga Motors Wagga Wagga (02) NORTHERN TERRITORY Volvo Commercial Vehicles Darwin (08) Van Luenen Diesel Pty Ltd Alice Springs* (08) QUEENSLAND Crokers Truck Centre Mackay (07) Queensland Truck Centre Toowoomba (07) Queensland Truck Centre Warana* (07) Stevo s Truck Repairs Gympie* (07) Transport Field Services Warwick (07) Volvo Commercial Vehicles Brisbane South (07) Volvo Commercial Vehicles Brisbane North (07) Northside Diesel Caboolture* (07) Volvo Commercial Vehicles Cairns (07) Volvo Commercial Vehicles Gold Coast (07) Volvo Commercial Vehicles Rockhampton (07) Ken Landt Diesel Repairs Bundaberg* (07) Rod Bianchi Motors Emerald* (07) Volvo Commercial Vehicles Townsville (07) Queensland Truck Centre Mt Isa* (07) SOUTH AUSTRALIA South Central Trucks Adelaide (08) Butler s Mechanical Service Port Augusta* (08) Ferguson s Diesel Services Mt Gambier* (08) Irvine Tyre & Mechanical Port Pirie* (08) TASMANIA Webster Trucks Burnie (Wivenhoe) (03) Webster Trucks East Devonport (03) Webster Trucks Hobart (Derwent Park) (03) Webster Trucks Launceston (03) VICTORIA CMV Truck & Bus Albury - Wodonga (02) CMV Truck & Bus Clayton (03) CMV Truck & Bus Dandenong (03) CMV Truck & Bus Laverton (03) D & S Truck Repairs Shepparton* (03) Emmetts Motors Horsham* (03) PJ & T Motors Moolap* (03) Thackers Trucks & Engineering Long Gully* (03) CMV Truck & Bus Traralgon (03) Johnson s Truck & Coach Mildura (03) Mack Genuine Parts are as tough as your truck. With premium materials and precision engineering, they re built to take whatever the road can throw at them. Mack Total Support gives you the added confidence of warranties, servicing and maintenance from the people who made your machine. Find more about Mack Total Support at macktrucks.com.au/parts-and-services/ WESTERN AUSTRALIA Truck Centre WA Albany (08) Truck Centre WA Bunbury (08) Truck Centre WA Geraldton (08) Truck Centre WA Perth (Guildford) (08) Truck Centre WA Perth (Kewdale) (08) Truck Centre WA Perth (Spearwood) (08) Truck Centre WA Port Hedland (08) Broome Diesel and Hydraulic Services Broome* (08) Flex Industries Kalgoorlie* (08) Kip & Steve s Mechanical Repairs Esperance* (08) Kununurra Diesel Services Kununurra* (08) Ross s Diesel Services Merredin* (08) *Sub-dealer / service contractor macktrucks.com.au FREE CALL VGO0128_02 Prices shown include GST, are recommended retail prices and are valid while stocks last. Available from your participating authorised MACK dealer. Prices and specifications are subject to change without notice and are plus freight where applicable. Images are for illustration purposes only actual products may differ from shown. Mack Trucks and/or its representatives reserve the right to correct printing errors. Please contact your local authorised dealership for terms and conditions.