CONCESSION MANAGEMENT CONTRACT NO. MWAA-5-15-C001 BETWEEN METROPOLITAN WASHINGTON AIRPORTS AUTHORITY AND FOR MANAGEMENT AND OPERATION OF THE

Transcription

1 CONCESSION MANAGEMENT CONTRACT NO. MWAA-5-15-C001 BETWEEN METROPOLITAN WASHINGTON AIRPORTS AUTHORITY AND FOR MANAGEMENT AND OPERATION OF THE PARKING AND SHUTTLE BUS CONCESSION AT RONALD REAGAN WASHINGTON NATIONAL AIRPORT July 1, 2015

2 Table of Contents Page ARTICLE 1. CONTRACT TERM... 1 Section 1.01 Section 1.02 Section 1.03 Contract Term Contract Year Option Period ARTICLE 2. DEFINITIONS... 2 ARTICLE 3. PREMISES AND OPERATING EQUIPMENT... 3 Section 3.01 Section 3.02 Section 3.03 Premises Vehicles and Operating Equipment Use of the Authority s Premises and Operating Equipment ARTICLE 4. RIGHTS AND OBLIGATIONS OF THE CONTRACTOR... 7 Section 4.01 Section 4.02 Section 4.03 Section 4.04 Section 4.05 Section 4.06 Section 4.07 Section 4.08 Section 4.09 Section 4.10 Section 4.11 Section 4.12 Section 4.13 Contract Obligations Public Parking Operational Requirements Parking Rates & Waivers Shuttle Bus Services and Management Maintenance Responsibilities of the Contractor Employees and Staffing Operations and Procedures Manual ( Manual ) Contracting Activities Advertising, Public Relations, and Information Distribution Procedures for Reporting Accidents and Notification of Injury, Theft, Fraud or Damage Coordination with the Contractor s Executive Office Transition: Contract Commencement and Contract Close-out Payment Card Industry Data Security Standard

3 Page ARTICLE 5. RIGHTS AND OBLIGATIONS OF THE AUTHORITY Section 5.01 Section 5.02 Section 5.03 Section 5.04 Section 5.05 Authority s Maintenance Obligation Administration of the Contract Authority s Shopping Service Loss of Business and Right to Maintain Airport Right of Inspection by the Authority ARTICLE 6. FINANCIAL CONSIDERATION Section 6.01 Section 6.02 Section 6.03 Section 6.04 Section 6.05 Section 6.06 Section 6.07 Section 6.08 Section 6.09 Authority Funding: Operating and Change Funds Operating Budget Books and Records Maintained by the Contractor Audit and Inspection of Records Revenue Collection and Deposit of Operating Receipts Reimbursable Expenses Accounting and Operating Reports Management Fee Semi-Annual Performance Reviews; Annual Performance Incentive Fee Award ARTICLE 7. PERFORMANCE GUARANTEE ARTICLE 8. INDEMNIFICATION AND INSURANCE Section 8.01 Section 8.02 Indemnification Insurance ARTICLE 9. ENVIRONMENTAL PROVISIONS Section 9.01 Section 9.02 Section 9.03 Section 9.04 Section 9.05 Section 9.06 Section 9.07 Section 9.08 Environmental Definitions Compliance with Laws and Use of Hazardous Materials Disposal of Oils, Batteries, Solvents and Hazardous Materials Release of Hazardous Materials The Contractor's Responsibility for Environmental Costs and Damages The Contractor s Indemnification of the Authority Scope of Responsibilities Underground Storage Tanks

4 Section 9.09 Section 9.10 Section 9.11 Effect of Other Terms and Conditions of the Contract Air Quality Water Management Requirements ARTICLE 10. AIRPORT CONCESSIONS DISADVANTAGED BUSINESS ENTERPRISE (ACDBE) PARTICIPATION ARTICLE 11. DEFAULT AND TERMINATION ARTICLE 12. LIQUIDATED DAMAGES ARTICLE 13. GENERAL PROVISIONS... 61

5 EXHIBITS A. Premises, Facilities and Operating Equipment (and related operational documents) A-1 Parking Lot Maps A-2 Facility Maps A-3 Operating Equipment Assigned For the Use of the Contractor A-4 Shuttle Buses leased to the Contractor A-5 Service Vehicles Assigned For the Use of the Contractor A-6 Shuttle Bus Routes A-7 Shuttle Bus Lease B. Operations & Maintenance Responsibilities (Matrix) B-1 Maintenance Matrix of the Facilities B-2 Maintenance Matrix of the Surface Lots B-3 Maintenance Matrix of the Parking Access Revenue Control System B-4 Maintenance Schedule Vehicles C. Contractor s Approved Operating Budget D. ACDBE Concession Program Forms D-1 Monthly Report on Participation (Goods and Services Expenditures) D-2 Monthly Report on Participation (Management Fee and Operations Costs) E. Statement of Net Operating Receipts and Net Due F. Standard Provisions G. Authority Directives G-1 Property Assets Management, Directive BA-001A G-2 Motor Fleet Management, Directive BA-002 G-3 Travel Policy, Directive FI-004, Change 1 H. Contractor s Proposal (to be added following Contract award) I. Collective Bargaining Agreement J. Draft Manual (to be added following Contract award) K. Authority Designated Banking Account

6 CONTRACT FOR THE MANAGEMENT AND OPERATION OF THE PARKING AND SHUTTLE BUS CONCESSION AT RONALD REAGAN WASHINGTON NATIONAL AIRPORT CONTRACT NO. MWAA-5-15-C001 This Contract is made by and between the Metropolitan Washington Airports Authority ( Authority ), 1 Aviation Circle, Washington, DC , for Ronald Reagan Washington National Airport, and Contractor, whose address is, (hereinafter referred to as Contractor ); W I T N E S S E T H : WHEREAS, the Authority is a body corporate and politic created by interstate compact between Virginia and the District of Columbia, with the consent of the U.S. Congress, and has been given the responsibility for the operation, maintenance, protection, promotion, and development of Ronald Reagan Washington National and Washington Dulles International Airports; and, WHEREAS, the Authority has determined that the management and operation of the parking and shuttle bus concession at Ronald Reagan Washington National Airport ( Airport ) is best accomplished under a management contract; and, WHEREAS, the Authority s Board of Directors has concurred with Authority s Management recommendation to award Contract No. MWAA-5-10-C001 ( Contract ) to the Contractor and has authorized the Authority s President and Chief Executive Officer, or his designee, to enter into this Contract on the terms and conditions set forth herein; and, NOW, THEREFORE, the Parties hereto, for and in consideration of the terms, conditions, and covenants contained herein, hereby agree as follows: Section 1.01 Contract Term ARTICLE 1. CONTRACT TERM The Contract Term shall commence on July 1, 2015, and continue through June 30, 2018, subject to earlier termination as provided herein. Section 1.02 Contract Year For the purpose of this Contract, Contract Year shall mean the period beginning from July 1 each year and ending June 30 of the next year. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 1 of 63

7 Section 1.03 Option Period The Authority, at its sole discretion, may extend the Contract Term for up to two (2) option periods of one (1) year each (each an Option Period ). The Authority shall notify the Contractor in writing whether it intends to exercise an Option Period by no later than sixty (60) days prior to the expiration of the Contract Term. If both of the Option Periods are exercised by the Authority, this Contract shall expire June 30, ARTICLE 2. DEFINITIONS In addition to terms defined elsewhere in this Contract, the following terms, for the purpose of this Contract, shall have the meanings set forth below: (a) (b) (c) (d) (e) (f) (g) (h) (i) Contractor s Corporate or Executive Office Representative means senior management personnel who are familiar with the terms and conditions of this Contract and who are authorized to negotiate on the Contractor s behalf and execute agreements in connection with the parking and shuttle bus concession. Change Funds means the amount of cash on hand provided by the Authority for cashiers and Pay-on-Foot machines to be able to provide change to customers. Operating Receipts or Revenue is the total for all parking sales and other sales of goods and services, whether paid for by cash, credit, or otherwise, except amounts authorized by the Authority for credit and refund to customers. Monthly Certified Statement means the monthly financial report prepared by the Contractor in accordance with Section 6.07(a) and submitted to the Authority, which details the Operating Receipts, Operating Funds, and the Contractor s Reimbursable Expenses. Non-Allowed Expenses include any other Contractor expenses that do not fall within the scope of Reimbursable Expenses. The Contractor shall pay for all Non-Allowed Expenses out of its own funds. On-Site Management or Personnel means staff located at the Airport who are employed solely in connection with the Contractor s performance of the Parking and Shuttle Bus concession at the Airport. Operating Budget means the total of the Contractor s Reimbursable Expenses anticipated to occur for each Contract Year. Operating Equipment means the Parking Access Revenue Control System, the fleet of shuttle buses, support vehicles, and other equipment lease or purchased by or assigned for the use of the Contractor by the Authority as specified in Exhibit A attached hereto. Operating Funds means the money advanced by the Authority to the Contractor s bank account established pursuant to Section 6.02(a) for anticipated reimbursable expenses used to support the operation of the parking and shuttle bus concession. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 2 of 63

8 (j) (k) (l) Operations and Procedures Manual (Manual) means the Contractor s policies, practices, and procedures governing all aspects of the management and operation of the parking and shuttle bus concession reflected in the Manual as specified in Section 4.07 and Exhibit J attached hereto. Premises means collectively the space on the Airport consisting of public and employee parking and shuttle bus facilities and offices assigned for use by the Contractor for the management and operation of the parking and shuttle bus concession as specified in Section 3.01 and Exhibit A attached hereto. Reimbursable Expenses include: expenses actually paid by the Contractor in connection with its operation of the parking and shuttle bus concession, as defined in Section 6.06, including (1) Expenses paid pursuant to the approved Operating Budget; and (2) Expenses not included in the Operating Budget that are approved separately by the Authority in writing and further defined in Section 6.02(a). (m) "Parking Access Revenue Control Systems (PARCS)" includes equipment encompassing all revenue control equipment now in use, and/or introduced in the future during the Contract Term including, but not limited to, all cashier booths, ticket issuing machines, cashier terminals, patron fee displays, automatic gates, pay-on-foot machines, Automatic Vehicle Identification (AVI) equipment, safes, signs, computers, printers, computer software, and related Operational equipment. (1) The "Parking Access Revenue Control System (PARCS)" in use at the Airport is a software and hardware system for managing parking lot operations. The system, which may be modified and/or replaced during the Contract term, is currently comprised of seventy (70) entry and exit terminals, thirty-one (31) payon-foot machines, AVI lanes, a license plate recognition subsystem, and license plate inventory equipment. Section 3.01 Premises: ARTICLE 3. PREMISES AND OPERATING EQUIPMENT (a) Public Parking Premises: The Contractor is hereby assigned, without charge, and in an "as is" condition, the following premises for its use during the Contract Term: (1) Garage A. Garage A consists of approximately 1,397 public parking spaces. The Contractor is assigned the public parking portion of Level A1, Level A4, Level A5, and the administrative office space of the building known as Garage A. The administrative office space consists of approximately 3,000 square feet of offices for public parking and general maintenance operations. The rental car agencies Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 3 of 63

9 ticket counters on Level A1 and the ready car spaces on Level A2 and level A3 are not assigned to the contractor. Entrance Lanes Exit Lanes Pay Stations 4 2 express 3 2 cashier (2) Garage B/C. Garage B/C consists of approximately 5,306 public parking spaces. The Contractor is assigned all levels of Garage B/C. The administrative office space, also assigned to the Contractor, consists of approximately 1,000 square feet of offices for public parking operations. Entrance Lanes Exit Lanes Pay Stations 8 8 express 6 3 cashier (3) Economy Lot. The Contractor is assigned one Economy Parking surface lot with approximately 2,653 public parking spaces Entrance Lanes Exit Lanes Pay Stations 2 1 express 2 1 cashier (4) Short-Term. The Contractor is assigned the short-term lot, with approximately 99 public parking spaces. This lot is credit card in and out only. Entrance Lanes Exit Lanes 1 1 express (5) Impound Lot. The Contractor is assigned the use of the impound lot Premises for the storage of towed and impounded vehicles. The Contractor shall be responsible for maintaining the security of the impound lot Premises. One or more portions of the impound lot Premises may be fenced and secured by a locked gate by the Authority for exclusive use by the Authority s Police for law enforcement purposes. (b) Shuttle Bus and Employee Parking Premises: The Contractor is hereby assigned, without charge, and in an "as is" condition, the following premises for its use during the Contract Term to manage the shuttle bus operations between the public and employee parking lots and the Main Terminal. A description of the routes are provided below which may be changed at any time upon written direction from the Authority. Additional details of the bus routes are provided in Exhibit A. (1) Bus Maintenance Facility (BMF). The Contractor is assigned the building and fuel island structure known as the Bus Maintenance Facility, located on the Airport at 51 West Post Office Road. This facility consists of an 8,000 square foot building (approximately) equipped with two maintenance bays, a wash bay, two fuel islands, and office space for shuttle bus maintenance and shuttle bus dispatching operations. A shuttle bus parking area is also provided to the Contractor immediately south of the Bus Maintenance Facility. The address for Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 4 of 63

10 the BMF is 51 West Post Office Road, Washington, DC Additional details of the BMF are provided in Exhibit A-2. (c) Changes to Premises, Facilities, Operating Equipment, and Scope of Services (1) The Authority hereby reserves the right to add, delete, or alter the Premises, facilities, Operating Equipment, and public parking and shuttle bus services, including, but not limited to adding or deleting garage parking structures, surface parking lots, valet parking, temporary parking facilities, building facilities, shuttle buses, fleet vehicles, other operating equipment, and shuttle bus routes. The Contractor hereby acknowledges that the Authority shall have such right, and further agrees that the exercise of such right by the Authority shall not result in any change in the Management Fee unless the Authority determines such changes are major changes to the scope of this Contract that warrant adjustment of the Management Fee. Reimbursable expenses shall be adjusted by the Authority as a result of such changes. In addition, the Operating Budget may be adjusted accordingly as the result of any changes described above. Exhibit A shall be amended from time to time to reflect additions, deletions, or modifications to the Premises and Operating Equipment. The amendment of the Exhibits may be accomplished in writing to the Contractor without an amendment to this Contract. The Contractor shall also maintain a current list of Premises and Operating Equipment in the Manual. (2) The Authority hereby reserves the right to have the Contractor initiate new services that are not provided for under this Contract such as management of the commercial vehicle curbs, staging areas, and dispatch services at the Airport, the maintenance of the buses within that operation or any combination of the above. The Authority may authorize an increase in the Management Fee if such services are added. Section 3.02 Vehicles and Operating Equipment: (a) (b) (c) Vehicles. The Contractor is granted use of certain service vehicles, as listed in the inventory attached hereto as Exhibit A-5. The use of these service vehicles is granted by the Authority to the Contractor under the conditions of the Supplemental Lease, and is in as is condition, to the Contractor for use for the duration of the Contract Term. The Contractor shall comply with the requirements of the current version of Directive (BA- 002) entitled Motor Fleet Management as provided in Exhibit G-2. Operating Equipment. The Contractor is granted the use of certain Operating Equipment as listed in the inventory attached hereto as Exhibit A. The use of such Operating Equipment is granted by the Authority to the Contractor without charge, and in an "as is" condition, to the Contractor for its use for the duration of the Contract Term. Parking Access and Revenue Control System (PARCS). The Contractor shall operate the PARCS at the Airport. The Contractor shall be responsible for the maintenance activities associated with the PARCS as defined by the Authority in Exhibit B-3. The Contractor will train its employees in the proper use of the Authority s PARCS. The Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 5 of 63

11 PARCS includes software developed at the Authority s expense for use in Contractor s operations that is proprietary to the Authority. The Contractor shall not copy, assign, sell, or use the software for purposes not authorized by this Contract, except with the written approval of the Authority. At any time during the Contract Term, the Authority reserves the right to modify, and/or replace all or any part of the PARCS system at the Airport. Any such modification or replacement of the PARCS by the Authority shall not remove the responsibility of the Contractor s operation and/or maintenance of the PARCS provided herein unless otherwise provided in writing by the Authority. (d) (e) (f) (g) Future Operating Equipment, whether purchased by the Contractor for the Authority or directly by the Authority, shall be considered property of the Authority and shall be provided to the Contractor without charge for its use under the Contract. In addition, the Authority may authorize the Contractor to purchase additional replacement equipment for the Authority. Variable Message Signs and Lot Availability Signs. The Contractor shall operate, maintain, and ensure the accuracy of the variable message signs assigned for use by the Contractor and the lot availability signs located throughout the Airport. All Operating Equipment is subject to the Authority s inventory control system. The Contractor shall comply with the requirements of the current version of Authority Directive (BA-001A) entitled Property Assets Management as provided in Exhibit G-1. An inventory check will be conducted on the effective date of the Contract, when such assets are turned over to the control of the Contractor, and throughout the Contract Contract Term as directed by the Authority. Contractor shall participate in inventory control system training as required by the Authority. In addition, the Authority may authorize the Contractor to purchase additional replacement equipment for the Authority. The Contractor shall keep all Operating Equipment in good working order at all times during the Term of this Contract and shall return said equipment to the Authority in the condition it was received (normal wear and tear excepted). In the event that equipment is unaccounted for or is damaged due to negligence, improper use or abuse, the Contractor shall replace the equipment at no expense to the Authority. Section 3.03 Use of the Authority s Premises and Operating Equipment (a) (b) (c) Unless otherwise provided herein, the Contractor s use of the Premises and Operating Equipment shall in no way be deemed to be a lease from the Authority. The Contractor shall not, at any time during the Contract Term, abandon any or all of the Premises or facilities or dispose of any or all of the Operating Equipment without the prior written approval of the Authority. The Contractor shall use the Premises, facilities, and Operating Equipment only for the purposes specified under this Contract and for no other purpose whatsoever, unless otherwise directed by the Authority. The Contractor may not use the Premises or Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 6 of 63

12 facilities for vehicle parking, maintenance services, or other commercial services not authorized by this Contract. The Contractor shall not install any coin or credit card operated devices such as pay telephones, vending or amusement machines or devices, nor install or permit commercial advertising signs or any other type of concession activity to be conducted from the Premises, facilities or Operating Equipment without prior written permission of the Authority. (d) Title to vehicles and Operating Equipment: Unless otherwise provided herein, the Authority shall retain title to all vehicles and Operating Equipment initially assigned for the use of the Contractor under this Contract. If vehicles and/or Operating Equipment are acquired or leased by the Contractor during the Contract Term, the Contractor shall either immediately assign title or assign the lease to the Authority upon acquisition of the vehicles or Operating Equipment, or, if deemed appropriate by the Authority, shall assign title or assign the lease to the Authority at the termination or expiration of the Contract. All vehicles shall be licensed in the Commonwealth of Virginia, and shall be subject to the inspection requirements of the Commonwealth of Virginia. ARTICLE 4. RIGHTS AND OBLIGATIONS OF THE CONTRACTOR Section 4.01 Contract Obligations (a) (b) Services. The Contractor shall provide comprehensive management services for the public parking and shuttle bus concession at the Airport in accordance with the requirements of this Contract, the Manual (described in Section 4.07 herein), and as may be directed in writing from time to time by the Authority. The Contractor shall ensure that safe, efficient, prompt, courteous, and high-quality services shall be provided to Airport patrons at all times. Non-Exclusive Contract. This Contract is non-exclusive and the Authority reserves the right to contract with other parties to manage and operate public parking and shuttle bus services on the Airport. Section 4.02 Public Parking Operational Requirements The Contractor shall manage and operate the Public Parking Concession twenty-four (24) hours per day, seven (7) days per week, performing the following functions in accordance with this Contract: (a) Revenue and Control Functions. The Contractor shall collect and hold in trust for the Authority, until deposited in the Authority s designated bank account, all Operating Receipts generated from operations under this Contract, as provided for in Section 6.05 herein (Exhibit K). The Contractor shall be responsible for collecting, accounting for, and depositing parking, towing, auction, and other revenue, if any, to the Authority s designated account. The Contractor shall monitor and operate all entries and exits to the Premises and shall perform the cashier functions in accordance with the Manual and direction from the Authority. The Contractor shall be responsible for procuring, Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 7 of 63

13 securing, and accounting for the ticket stock, both issued and unissued. The Contractor shall maintain and account for Change Funds provided by the Authority. The Contractor shall ensure that patrons will be able to enter and exit the Premises parking lots at all times, except as may be otherwise approved by the Authority in writing. (b) (d) (e) (f) Space Availability Signage. The Contractor shall monitor the space availability signage located at the entrances to the garages to ensure accuracy of the information being displayed. In the event that the space counts are deemed inaccurate, the Contractor shall immediately notify the Authority. Traffic Management/Signage. The Contractor shall be responsible for controlling vehicular traffic on the Premises and for providing clear, visible signage showing parking lot names and rates, and the availability of parking spaces in the lots. The Contractor shall advise the Authority of the availability of parking spaces on a daily basis. All new or amended signage requires the Authority s approval prior to installation. Web Site. The contractor shall monitor, on a regular basis, the content of the Authority s web site to ensure that all parking specific information is complete and accurate. The contractor is encouraged to provide suggestions for improvement. The contractor shall specifically monitor the parking availability as displayed on the Authority s web site, and notify the appropriate Authority personnel when an issue is noted. Americans with Disabilities Act (ADA) Compliance. The Contractor shall ensure that all Premises, vehicles and Operating Equipment used by the public (e.g. buses and bus shelters) assigned for the use of the Contractor are in compliance with the ADA requirements at all times. The Contractor shall take appropriate actions to ensure that parking spaces which are designated for use by persons with disabilities are, in fact, being used only by persons with disabilities and shall ensure all patrons with disabilities can be accommodated. The Contractor shall notify the Authority of any apparent violations. (g) Customer Service and Assistance. The Contractor shall maintain a twenty-four (24) hour emergency service at no charge to parking patrons to: (i) help parking patrons find vehicles, (ii) jump start vehicles with dead batteries, (iii) provide air to inflate flat tires, and (iv) open/unlock doors of cars with keys locked inside. The Contractor shall assist patrons with locating their parked vehicles on the Premises by maintaining a license plate inventory. This assistance may include, without limitation, ticket devices with location specific/coded tickets, visual and audio reminders, and other way-finding measures as approved by the Authority. The Contractor shall respond to customer service requests accepted by the callbox communications system in the bus shelters and parking Premises so that patrons can obtain assistance and/or information on shuttle bus schedules twenty-four (24) hours per day. The Contractor shall train its employees in customer service with the objective of providing high quality and responsive service to the public. Additionally, the Contractor shall respond to any parking and shuttle bus specific inquiries received through the Authority s web site. (h) Towing and Impounding of Vehicles. The Contractor shall operate a vehicle towing service to move vehicles in the event of an emergency and to move parked vehicles that Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 8 of 63

14 impede traffic or that have been abandoned. The Contractor shall operate a vehicle impound facility at the Airport as detailed in the Manual and herein. The Contractor shall also, if so directed by the Authority, manage the public auction and sale of abandoned and impounded vehicles. The Contractor, in addition to collecting any parking fees that may be due with respect to any vehicle towed from the Authority s controlled property, shall charge each vehicle owner the towing and impound rates as established by the Authority in accordance with their Manual and any applicable recovery, third party fees and storage fees. (1) Towing, Impoundment, and Related Services. The Contractor shall manage, operate, and maintain the vehicle impound lot Premises. Upon notice by the Authority Police, or the Airport Operations Office, the Contractor shall tow vehicles that are illegally parked, wrecked, or abandoned on the Airport. The Contractor shall provide on-demand towing services twenty-four (24) hours per day, seven (7) days per week. (2) Towing Services and Procedures. The Contractor shall follow the towing and impoundment procedures established by the Authority and incorporated into the Manual. The Contractor shall not deviate from these procedures without prior written approval of the Authority. (3) Towing and Impound Records. The Contractor shall keep records of all vehicles towed and maintain an accurate inventory of vehicles stored in the impound lot. Such records shall include the date of impoundment, tag number and VIN number of the vehicle, description of the vehicle, and the date of release or, if determined to be abandoned, date of sale of the vehicle. (4) Towing, Impoundment, and Vehicle Sales. The towing and impoundment fees collected from owners of impounded vehicles, and the revenue derived from sales of unclaimed and/or abandoned vehicles, shall be included as Operating Receipts as defined in Section 6.05 of this Contract. (5) Scrapping or Sales of Abandoned and Unclaimed Motor Vehicles. The Contractor, may, at the direction of the Authority, scrap abandoned and unclaimed motor vehicles, and/or hold periodic public auctions of impounded vehicles that have not been reclaimed or which have been determined to be abandoned. Such auctions and disposals shall be conducted, in accordance with Title 46.1 of the Virginia Code and any other applicable Federal or state laws, and Federal, state, or Authority regulations. (6) Special Conditions. Contractor shall coordinate the provision of one (1) tow truck capable of towing a passenger vehicle (typically provided by Operating Equipment owned by the Authority and assigned for the Contractor s use) and one (1) tow truck capable of towing a tractor trailer within a four (4) hours notice. Placement and direction of these tow trucks will be coordinated by Airport Operations or Airport Police. Contractor must have a documented contingency Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 9 of 63

15 plan in place in the event that the operating equipment provided under the Contract is unavailable to provide the required service. (i) (j) Patron Claims and Complaints. The Contractor shall promptly investigate and resolve all claims made for losses or damages to vehicles and complaints about service. Upon the Authority s request, the Contractor shall furnish the Authority with a copy of the complaint or claim, the Contractor s documentation of its investigation, and its written response resolving or not resolving the complaint or claim. The Contractor shall maintain a computer database of compliments, complaints and claims that shall be made available to the Authority upon request. Lost and Found Articles. All lost or abandoned personal property found on the Premises by the Contractor, its agents or employees, or which are found by patrons and given to the Contractor, shall be turned over to the Authority s central Lost and Found Office within 24 hours. It shall be the Contractor s responsibility to take said property to the Authority Lost and Found Office within one business day. The Contractor, its agents and employees shall have no right to claim said abandoned or lost personal property. Section 4.03 Parking Rates and Waivers (a) (b) (c) (d) Parking rates shall be established by the Authority and are subject to change by the Authority upon advanced written notice. The Contractor shall be responsible for updating and replacing all parking rate signs to reflect any change in rates. The Contractor shall ensure that all patrons are accurately charged for parking consistent with the parking rates established by the Authority. All overrings shall be refunded to the patrons and all undercharges (with the exception of those approved by the Authority and detailed in the Manual. Procedures for complimentary parking, handling of lost tickets, refunds, handling of exception transactions and expedited vehicle exit procedures shall be approved by the Authority and maintained in the Manual. Upon Contract commencement the Contractor shall follow the current procedures in use pending approval of a revised Manual. Section 4.04 Shuttle Bus Services and Management The Contractor shall manage and operate public and employee parking shuttle services twentyfour (24) hours per day, seven (7) days per week, performing the following functions in accordance with this Contract: (a) Scheduled Shuttle Bus Service. The Contractor shall operate a scheduled shuttle bus service on the Airport, using fixed routes, at a headway frequency or at fixed times as determined by the Authority. Headway is defined as the time that separates two shuttle buses traveling the same shuttle bus route in the same direction. The Contractor shall monitor and assess the shuttle bus usage and recommend to the Authority when the Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 10 of 63

16 number of buses for required route operations should be increased or decreased. The Contractor shall not change the routes, service, or schedules without prior written approval of the Authority. The Contractor shall ensure that any and all approved changes are maintained in the Manual. Additional details regarding the airport shuttle bus routes are described in Exhibit A-6. (b) (c) The Authority reserves the right to adjust the headway requirements solely at its discretion upon sending the Contractor written notice seven (7) days before the adjustment is to take effect. Shuttle Bus Routes. A description of the routes are provided below which may be changed at any time upon written direction from the Authority. (1) Rental Car/Garage Route. The buses assigned to this route stop at bus shelters in front of each garage, and then proceed to Terminal A and upper (departures) level of Terminal B and C. Then the bus will loop back to terminal A and the lower (arrivals) level of terminal BC and then back to the garages. The total distance of this route is approximately 3.8 miles, and takes approximately 13 minutes to complete, without dwell time. The headways requirements for this route are as follows: Time Period Headways Requirement to 12 minutes minutes (as necessary) to 10 minutes to 12 minutes (2) Economy Lot Route. The buses assigned to this route travel through the Economy lot to Terminal A and upper (departures) level of Terminals B and C. The buses will then travel to the shelter at the East West building, and then to Terminal A and the lower (arrivals) level of Terminals B and C, and back to the Economy lot. The total distance of this route is approximately 4.5 miles, and takes approximately 19 minutes to complete, without dwell time. The headways requirements for this route are as follows: Time Period Headways Requirement to 12 minutes :00 19 minutes (as necessary) to 10 minutes to 12 minutes (3) Employee Route. The Employee route serves a variety of employee parking lots and begins in the crew lot. The total distance of this route is approximately 4 miles, and takes approximately 14 minutes to complete, without dwell time. The headways requirements for this route are as follows: Time Period Headway Requirement to 14 minutes to 6 minutes Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 11 of 63

17 to 10 minutes to 6 minutes to 10 minutes to 8 minutes to 6 minutes to 8 minutes (d) (e) (f) (g) (h) (i) Radio Dispatch. The Contractor shall manage, operate, and maintain the shuttle bus dispatching radio system. The dispatch radio system shall be used by the Contractor to meet the Authority s headway requirements and to maintain contact with each vehicle on the road. Bus Markings and Tracking. The Contractor shall provide clear, visible signage on the exterior of the shuttle buses indicating shuttle bus routes, and legible signage on the interior of the shuttle buses indicating the driver s name, Contractor s name and telephone number and current time. If so initiated by the Authority, the Contractor shall cooperate with the Authority s implementation of new AVI/GPS system or changes to the current system for monitoring shuttle bus operations of which the Contractor shall be responsible for operating and maintaining. Bus Shelters. The contractor shall be responsible for structural maintenance of the bus shelters at the Airport as well as cleaning of the bus shelters. The Contractor shall operate and test (on a regular weekly basis) the emergency callbox communications system in the bus shelters and intercom systems in the parking facilities so that patrons can obtain assistance and/or information on shuttle bus schedules 24 hours per day. Shuttle Buses. Unless otherwise directed in writing by the Authority, the Contractor shall use the shuttle buses identified in Exhibit A-5 only to transport public and employee passengers between the parking lots and the Airport Terminal. Fueling. The Authority shall provide fuel and fuel dispensing facilities for the Contractor's use in fueling the buses and service vehicles. The Contractor and its agents, subcontractors, employees, and representatives are expressly prohibited from fueling their personal vehicles with the fuel supply designated for shuttle buses and service vehicles. The Contractor shall manage the fuel inventory and reconcile discrepancies using the Fuelmaster or a successor system provided by the Authority, maintain fuel tanks and the leak detection system and address any remediation or correction. The fuel management system shall be maintained as defined in Exhibit B. Special On-Airport Tours and Charters. Upon request of the Airports Authority, the Contractor shall provide shuttle bus services for special tours and charter routes as directed by the Airports Authority. Section 4.05 Maintenance Responsibilities of the Contractor (a) Maintenance of Premises. Except as provided in Section 5.01, the Contractor shall maintain and keep in a state of good repair, acceptable to the Authority, the Premises Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 12 of 63

18 assigned for the Contractor s use under this Contract. The Contractor shall follow the maintenance procedures, guidelines, schedules, and standards in accordance with attached Exhibit B and the Manual. Maintenance procedures, guidelines, schedules and standards shall be updated by the Authority and the Contractor as necessary. (1) The Contractor shall make general improvements, alterations, and renovations to the Premises as required by the Authority from time to time. The scope of such work shall not include major construction of fixed improvements. The Contractor shall not make any improvements, alterations, or renovations to the Premises without the express advanced written approval of the Authority. i. The Contractor shall be required to perform improvements such as: 1. Spot pavement repair of parking lot Premises; 2. Premises lighting installation and replacement; 3. Bus shelter installation and maintenance; 4. Fencing, curb, and gutter installation on the Premises; 5. Repaint crosswalks and re-stripe parking lot Premises; 6. Purchase and installation of identification and directional signs for the Premises; 7. Perform such other improvements and work within the scope of this Contract as directed by the Authority. ii. iii. All improvements, alterations, and/or renovations shall comply with applicable laws, regulations, and codes including the Virginia Uniform Statewide Building Code, the Authority s Design Manual, and the Authority s Construction Safety Manual and Insurance requirements. General improvements, alterations, and/or renovations approved by the Authority shall be Reimbursable Expenses. (2) Inspections and Inspection Report. The Contractor shall inspect the Premises at least weekly, or on a schedule otherwise determined by the Authority, and report in writing to the Authority on the condition of the Premises and any repairs that are needed within ten (10) days after completing each inspection. The Contractor shall permit Authority representatives to accompany the Contractor during such inspections, if requested by the Authority. For those repairs deemed the responsibility of the Authority per Operations & Maintenance Responsibilities identified in Exhibit B, the Contractor shall notify the Authority s work order desk within twenty-four (24) hours of conditions on the Premises that are in need of correction. (3) Rodent and Insect Control. The Contractor shall be responsible for rodent and insect control within the Premises. (4) Compliance and Warranties. The maintenance, servicing, and repair of the Premises covered by warranties shall be performed in accordance with the Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 13 of 63

19 warranties unless otherwise directed by the Authority. The Contractor shall seek promptly to enforce all applicable warranties. (5) Maintenance Records. The Contractor shall keep detailed records of preventive maintenance and/or repairs to the Premises and submit a monthly maintenance report to the Authority summarizing maintenance during the previous month. The maintenance record shall include, as a minimum, the date of repair and/or maintenance, the nature of the repair and/or maintenance, the cost and parts involved, and the number of labor hours expended for the repair and/or maintenance. (6) Locks: The Contractor agrees to use the Authority s Best Lock keying system for all doors and entrances to the Premises. (7) Utilities. Reasonable amounts of electricity, water, gas and other utilities, except telephone and television cable, shall be provided by the Authority to the Premises at no cost to the Contractor. The Contractor shall be responsible for payment of any excessive use of utilities and such charges shall not be subject to reimbursement by the Authority. (8) Changes to Maintenance Responsibilities. The Authority may, at its own discretion, change the Operations & Maintenance Responsibilities identified in Exhibit B. (b) Maintenance of Vehicle and Operating Equipment. The Contractor shall, throughout the entire period of this Contract, maintain in good repair and safe working order all vehicles and other Operating Equipment assigned and/or leased for the Contractor s use under this Contract. The Contractor shall provide a vehicle Maintenance and Repair Plan for the Authority's approval within 15 (fifteen) days of contract commencement. The vehicle maintenance and repair plan shall include preventive maintenance schedules, and vehicle maintenance procedures, for use by the Contractor in the maintenance of all shuttle buses, service vehicles and Operating Equipment. The Contractor shall provide preventive maintenance for all shuttle buses, service vehicles, and other Operating Equipment in accordance with the manufacturers' recommendations as provided in Exhibit B. Further, the contractor shall comply with the following: (1) Safe and Clean Condition. All Operating Equipment shall be kept in safe, clean, and good operating condition during the Contract Term. (2) Compliance with Warranties. Maintenance, servicing and repairs of Operating Equipment covered by warranties shall be performed according to the terms and conditions of such warranties unless otherwise approved by the Authority. The Contractor shall promptly seek to enforce all applicable warranties. (3) Daily Inspection for Damage. The Contractor shall institute a daily inspection program of the shuttle buses and service vehicles and promptly repair or have repaired any damage within ten (10) calendar days following detection unless Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 14 of 63

20 otherwise approved by the Authority. The Contractor shall immediately remove any service vehicle from operation and repair or have repaired any damage or defect that may affect the safety and comfort of drivers and/or passengers. (4) Maintenance and Repair Records. During the Contract Term, the Contractor shall provide monthly summaries of maintenance and repairs performed on the Authority s vehicles and will provide the Authority immediate and unrestricted access to all maintenance and repair records during announced or unannounced visits or inspections, including total access to any electronic program or system(s) which maintain any records (present or historical) for Authority assets supplied under this Contract. The Authority reserves the right to require that all maintenance activities be recorded in an Authority-owned electronic maintenance tracking system. (5) Any and all maintenance and repair records developed during the Contract Term are the property of the Airports Authority. (6) The Airports Authority reserves the right to inspect the fleet at any time to ensure that proper maintenance and repairs are being performed, either by a qualified third-party subcontractor or using its own staff. Section 4.06 Employees and Staffing The Contractor shall employ professional, qualified, and well-trained staff, supervisors, attendants, cashiers, tow truck personnel, maintenance personnel, clerks, and others to ensure a high standard of service in performing the Contractor s obligations under this Contract. The Contractor shall develop, implement, and maintain a salary/wage structure by job category. (a) (b) Staffing. The Contractor shall provide staffing in sufficient numbers to fulfill the terms and conditions of this Contract, and to perform the procedures in the Manual. The Contractor shall obtain the Authority s prior written approval for initial staffing levels and all changes thereto. The Contractor shall provide the Authority with prior written notification of any changes in positions described in Section 4.06(b) and 4.06(c). The Contractor shall make best efforts to attract, hire, and retain high-quality personnel, and to minimize employee turnover. The Contractor shall operate the Premises and facilities in accordance with its approved staffing and salary schedules. Staffing levels, salaries, and wage schedules shall be described in the Manual. General and On Site Managers. The Contractor shall select and appoint one General Manager and additional on-site managers, as delineated in its proposal for the operation of the Public parking and shuttle bus concession at the Airport. The Authority reserves the right to approve the selection of the General Manager and on-site managers prior to Contract commencement and in filling vacancies during the Contract Term. If the Authority finds any candidate unacceptable, the Contractor shall propose other candidates until an acceptable candidate is agreed upon. The General Manager shall be a qualified and experienced manager vested with full power and authority over the public parking and shuttle bus concession. The General Manager shall ordinarily be available and on- Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 15 of 63

21 site during regular business hours and, during his or her absence, another Authorityapproved manager shall be on-site and available and shall be vested with the General Manager s full power and authority. (c) Qualifications for Operations Managers, Bus Drivers, Maintenance Managers and Mechanics. All operations managers, bus drivers, maintenance managers and mechanics providing services under this Contract shall meet the following minimum qualifications: (1) Must have a valid Class "B" Commercial Driver's License with a P-Passenger endorsement, as required by the state of Virginia vehicle codes, or such license as may be required by any governmental agency with jurisdiction at National Airport at some future date, or any other law or regulation concerning the licensing of motor vehicle operators. (2) Must comply with all state and federal Commercial Driver's License requirements. (3) Must pass a five (5) year state motor vehicle department check. Contractor must review a certified five (5) year record issued within the past forty-five (45) days from any state where the applicant has held a driver's license in the past five (5) years. (4) Must pass a biennial United States Department of Transportation physical exam and a comprehensive drug screen as required by the Federal Transportation Administration regulations. (d) (e) (f) (g) The Contractor shall ensure compliance with all local, state and federal laws and statutes regarding licensing of motor vehicle operators and shall, at a minimum, conduct biennial review of driving records and background checks to ensure the preceding qualifications are still met by all operations managers and bus drivers. Operations managers and/or bus drivers failing to meet these qualifications may not perform services under this Contract. Employee Uniforms. Employees and field supervisors shall wear uniforms with name tags while on duty. The General Manager, management, and administrative office personnel shall not be required to wear a uniform or name tag. Uniform standards are subject to the Authority s approval and shall be contained in the Manual. Personnel Records. The Contractor shall maintain accurate records on personnel and staffing and shall make these records available for examination by the Authority upon two (2) days notice. The records shall include, but not be limited to, name and address, date of hire, salary and benefits paid, training received, time and attendance records and performance reviews. In addition, the Contractor shall also forward to the Authority a copy of any collective bargaining agreement and amendments thereto (Exhibit I). Safe and Clean Working Conditions. The Contractor shall comply with all applicable safety and health laws, rules, regulations, directive, and standards. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 16 of 63

22 (h) (i) (j) (k) (l) (m) PARCS Training. The Contractor shall fully train all personnel operating the PARCS in the proper operation and procedures for the use of the equipment prior to the start of their assignments. All training shall conform to the standards and requirements set forth in the Manual. English Communication. Every employee of the Contractor who is expected to regularly communicate with members of the public or with Authority staff shall be able to communicate verbally and in writing in clearly understandable English. Labor Laws. The Contractor shall comply with the requirements of all applicable Federal and State laws and regulations regarding employment and withholding taxes, and shall maintain records demonstrating compliance with such laws. All records shall be available for inspection by the Authority for a period of no less than three (3) years following the expiration of this Contract. Secured Area Access. The Contractor s personnel requiring access to the Air Operations Area and/or the secured area shall obtain and display a National Airport Identification Badge, with appropriate access authority, when in the Secured Area. The identification badges are issued by the Authority. Drug Testing. The Contractor shall conduct all employee drug and alcohol testing in accordance with its proposal and all applicable local, state and federal requirements. Salary Guidelines. The Contractor shall not exceed Authority approved Salary Guidelines for any employees or positions (as provided in the Contractor s Annual Budget Submission), and shall not add positions, change titles or exceed Authorized Headcounts without prior, written approval by the Authority. Section 4.07 Operations and Procedures Manual (a) (b) The Contractor shall provide the Manual (with any suggested modifications) to the Authority, within sixty (60) days following the commencement of Contract Term. The failure of the Contractor to submit the Manual to the Authority within this time period shall be considered an event of default as defined in Article 11 of the Contract. The Manual and all revisions thereto, shall be incorporated into and made a part of this Contract upon approval by the Authority. The Manual shall not be disclosed by the Contractor, or the Contractor s staff without the expressed written consent of the Authority. The Manual shall be provided to the Authority in hard copy and in electronic format compatible with Microsoft Word or such other format as requested by the Authority. Upon Contract commencement, the Contractor will be provided with a draft Manual which includes the current policies, practices and procedures which have been approved for use by the Authority. The draft Manual shall be used until a revised Manual prepared by the Contractor is submitted to and approved by the Authority. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 17 of 63

23 (c) The Manual shall provide basic guidance on policies, practices, and procedures for all aspects of the management and operation of the parking and shuttle bus concession. The Contractor shall confer with the Authority in preparation of the Manual and incorporate the information requested by the Authority to be placed into the Manual. The Manual shall provide information required for employee understanding of their duties and responsibilities, including, but not limited to the following: (1) Company mission statement; (2) Operational overview; (3) Organizational chart; (4) Staffing chart; (5) Position descriptions; (6) Personnel training and policies (i.e. timekeeping procedures and paid leave policies); (7) Primary operating procedures; (i) Revenue collection and control procedures including complimentary parking, handling of lost tickets, refunds, handling of exception transactions and expedited vehicle exit procedures. (ii) Proper operation of the PARCS; (iii) Parking rate schedule; (iv) Shuttle bus operations guidelines; (v) Shuttle bus route schedules and dispatching procedures; (vi) Supplies and inventories; (vii) Towing and impound operations; (8) Staffing levels, salaries and wage schedules; (9) Uniform standards; (10) Administrative reports; (11) Financial, auditing and accounting procedures; (12) Corporate office representatives; (13) Premises security; (14) Premises and Operating Equipment Maintenance; (15) Emergency and safety procedures; (16) Accident and Incident Reporting Procedures; and, (17) Other operating procedures. (d) The Contractor shall implement and enforce all procedures and requirements contained in the Manual. Failure to operate in accordance with the Manual may be determined to be an event of default as defined in Article 11 of this Contract. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 18 of 63

24 (e) (f) A redacted SAMPLE of the current (at Contract commencement) is available as Article J of this Contract. Revisions to the Manual. The Manual shall be kept current by the Contractor throughout the Contract Term as follows: (1) Either Party may propose a revision to the Manual, and shall initiate the proposed revision by sending it to the other Party. All Manual revisions proposed by the Contractor shall be subject to the approval of the Authority before incorporation into the Manual. Each revision to the Manual shall have a revision number and date. (2) The Manual and all revisions made thereto shall be consistent with the terms and conditions of the Contract. At no time shall the Manual supersede the terms, conditions, and requirements, set forth in the Contract. Section 4.08 Contracting Activities (a) The Contractor may enter into agreements with qualified third-party vendors and suppliers to provide goods and services authorized by this Contract. The Contractor shall be solely responsible for ensuring that the performance of third-party contractors complies with the provisions of this Contract (including required Authority approval as applicable). The Contractor shall pay all invoices when due. (1) Contracting Procedures. The Contractor shall be responsible for developing the specifications for any agreement with a third-party subcontractor. The Contractor shall make best efforts to obtain a minimum of three (3) bids or alternative providers for each subcontract with an annual value of $5,000 or greater, or as otherwise approved in writing by the Authority. The Contractor shall document its efforts to obtain alternative providers and competitive bidding, and shall submit said agreements to the Authority for approval prior to the start of services. (2) Costs. Contracting costs shall be included in the Contractor s Operating Budget and subject to Authority approval. (3) Subcontracting Activities. The following activities are examples of Contract activities that may be subcontracted to third parties. The Authority may, in its sole discretion, add to the activities on this list or remove activities from the list. All changes to the list shall be provided in writing to the Contractor, and changes shall have only prospective impact on the Contractor s subcontracting activities. The subcontracting of activities not included on the list currently in effect must first be approved by the Authority. (i) Maintenance of Premises and Operating Equipment; (ii) Armored car cash collection and transport of locked money bags to an Authority approved bank; (iii) Snow/ice removal and treatment; Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 19 of 63

25 (iv) Towing, impound, and auction services; (v) Janitorial services; (vi) Consulting services; (vii) Printing and signage; (viii) Security services; (ix) Photography services; (x) Customer service training; and (xi) Temporary staffing. (xii) Patron amenities (i.e. cars wash, detailing, dry cleaning, etc.). (b) (c) Unless otherwise approved by the Authority, the term of any agreement entered into by the Contractor with a third-party to provide goods or services in connection with this Contract shall not extend beyond the Contract Term. The Contractor shall bear the sole responsibility for any third-party obligations that extend beyond the Contract Term including payment obligations. The Authority shall have no liability or obligation to any such third-party subcontractors under this Contract. The Contractor shall provide the Authority with a copy of all fully-executed subcontracts with third parties with an anticipated annual value greater than $100,000, within thirty (30) days after execution. The Authority has the right to approve or reject any subcontracts. The Contractor shall also submit any proposed modifications to said subcontracts for the Authority s approval prior to their execution. Section 4.09 Advertising, Public Relations, and Information Distribution The Authority desires to have the Public Parking Concession operated in a professional, high quality manner for the traveling public. Toward this end, the Contractor shall fully cooperate with the Authority in any effort to develop and institute an advertising and public relations campaign designed to inform and serve Airport patrons. (a) (b) (c) Authority Approval. All signs, advertising media, messages, and devices used in the operation or promotion of the concession shall be subject to the continuing approval of the Authority. Telephone Messages. The Contractor shall develop a prerecorded telephone message that provides information to the public concerning the parking lot locations, services, rates, and shuttle bus services. Corporate Identity. The Contractor shall not affix or display its corporate logo, name or otherwise advertise its corporate identity on the Premises, facilities, or Operating Equipment, without the prior written approval of the Authority. Section 4.10 Procedures for Reporting Accidents and Notification of Injury, Theft, Fraud or Damage Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 20 of 63

26 (a) (b) (c) (d) (e) (f) The Contractor shall immediately inform the Authority and Airport Police by telephone, followed by a written report within twenty-four (24) hours, of any report, discovery, or investigation of any personal injury, or any theft or fraud, or any fire, or significant damage to Authority or private property. The detailed procedures for handling these matters shall be included in the Manual. Within twenty-four (24) hours after the telephonic notice, the Contractor shall submit to the Authority a report that describes the injury, theft, fraud or damage, the amount of theft, fraud or damage as best can be determined, the action the Contractor has taken or intends to take, and in the case of theft, fraud or deliberate damage by an employee of the Contractor, the name and job title of the employee who committed the theft, fraud or damage, action taken in addition to the information required above, and any other information relevant to the interests of the Authority. For the purposes of this Contract, theft shall include, but not be limited to, fraudulently removing parking tickets from a ticket issuing machine, intentionally failing to turn in all tickets at the end of shift, filing a false lost ticket claim, taking of cash receipts, intentional mischarging of customers, taking a patron s vehicle or any part of it, or taking any article left in or on a patron s vehicle. If not all information is available at the time of the initial report, the Contractor shall update the report as necessary until it is complete. The Contractor shall file an Authority police report for any accident involving shuttle bus or service vehicles provided by the Authority. The Contractor must provide the Contracting Officer or his/her designee as well as the Authority's Risk Management department with accident reports of any major or minor damage to any vehicle within twenty-four (24) hours. All accidents must be reported, in writing, to Contracting Officer or his/her designee within three (3) calendar days from the date of the accident. All Hazardous Materials spills and incidents shall be reported to the Airport's Engineering and Maintenance department immediately by contacting the Work Order Desk (via telephone or ) and in writing to the Contracting Officer or his/her designee within three (3) calendar days from the date of the incident. The Contractor shall establish a Safety Committee comprised of an interdisciplinary group of its staff, which evaluates the effectiveness of parking and safety related measures and devises proactive management steps for the benefit of employees, tenants, and the public. The Authority will appoint a representative(s) to the Safety Committee. Section 4.11 Coordination With The Contractor s Corporate Office The Contractor s Corporate Officer Representative shall be identified in writing with annual submission of the Operating Budget for each Contract Year. The Contractor s Corporate Officer Representative shall be familiar with the terms and conditions of the contract and be available to talk with or meet with the Contracting Officer or his/her designee. The travel cost of the Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 21 of 63

27 Contractor s Corporate Officer Representative to attend meetings at the Airport shall not be a Reimbursable Expense under Section 6.06 herein. Examples of Corporate Office involvement: (a) Modifications to the Contract (b) Disputes relating to accounting and operating reports (c) Support during Authority Audit efforts (production of records, etc.) (d) Contractor s response to the results of the annual audit of financial results of this Contract and issues relating to the Contractor s conduct of operations and compliance audits (e) Performance evaluation Section 4.12 Transition: Contract Commencement and Contract Close-out (a) Transition/Contract Commencement. (1) Transition Plan and Cost Estimates. No later than thirty (30) days prior to the Contract commencement date, the Contractor will provide a transition plan and an estimate of transition costs for Authority approval. Transition costs shall include but not be limited to personnel, equipment, supplies, travel, lodging, recruitment efforts, and office space. Corporate travel costs related to contract transition shall not exceed the Authority s current travel per diem policy (of which will be provided by the Authority upon request by the Contractor) (2) Reimbursement for Transition Costs. Transition costs must be submitted with receipts within ninety (90) days following the Contract commencement date. Transition costs not submitted within the ninety (90) days and not pre-approved by the Authority will not be reimbursed. Transition costs are separately reported from the Monthly Certified Statement. (3) Contract Commencement. The Contractor shall provide supervisory personnel, training staff, and other employees on-site beginning no later than thirty (30) days prior to the Contract commencement date in order to plan and implement a smooth transition. (4) Transition information requirements subject to review by the Authority: (i) Amount of Change Funds as defined in Section 6.01 (ii) Amount of Operating Funds for the first month of the Contract term (to coincide with the Operating Budget) (iii) Commercial bank account information as defined in Section 6.02 for Operating Funds wire transfer (iv) Copies of all sub-contract agreements for Authority approval as defined in Section 4.08 (v) Performance Guarantee as defined in Article 7 Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 22 of 63

28 (vi) Certificates of Insurance as defined in Section 8.2 (vii) Documentation of unused vacation leaves accruals for any employees transferring from previous parking and shuttle bus services contract. (viii) Schedule of deposit days for all Operating Receipts collected by the Contractor. (ix) Copy of any outstanding/existing collective bargaining agreement (x) Authorized representative of the Contractor for : 1. Receipt of correspondence from the Authority 2. Approval of invoices for reimbursement 3. Certification of Accounting and Operating Reports as defined in Section 6.07 (b) Contract Close-out. The Contractor is responsible for the following items to close-out the Contract expiration or termination. (1) Monthly Certified Statements and Operations Reports for the last month of the last contract year due to the Authority as defined in Section 6.07 (2) Documentation of unused vacation leave accruals as of last day of the last contract year due to the Authority no later than the twentieth (20th) day of the succeeding month as defined in Section 6.02(a)(2)(v) (3) Performance evaluation report to the Authority due as defined in Section 6.09 (4) Annual Statement of Operating Results for the last contract year due as defined in Section 6.07 (5) Return of Change funds as defined in Section 6.01 (6) Inventory of premises and operating equipment as defined in Section 3 and Exhibit A. (8) Retention of books of records of the Contract for three (3) years as defined in Section 6.03(e) (9) Performance Guarantee shall be in effect for one (1) year after the termination or expiration of the Contract, unless a different period is established in writing by the Authority. (c) Any expenses incurred for contract commencement or close-out which were not previously included in estimates will not be reimbursed by the Authority. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 23 of 63

29 Section 4.13 Payment Card Industry Data Security Standard. The Authority utilizes systems and networks that store, process, and/or transmit cardholder data as defined by the Payment Card Industry (PCI) Security Standards Council (Cardholder Data). As such, these systems, networks, and procedures are required to comply with the PCI Data Security Standard (DSS). The Contractor shall comply with the PCI DSS requirements for such systems and acknowledges that the Contractor is responsible for the security of cardholder data handled by the Contractor. The Authority and the Contractor shall meet to identify the specific systems and networks that store, process and/or transmit cardholder data to determine the desired actions and identify responsibilities as applicable to the PCI DSS requirement areas. ARTICLE 5. RIGHTS AND OBLIGATIONS OF THE AUTHORITY Section 5.01 Authority's Maintenance Obligation The Authority agrees to perform the maintenance tasks listed in Exhibit B that are identified as the Authority s responsibility. Section 5.02 Administration of the Contract In order to assure the effective administration and enforcement of the terms and conditions of the Contract, the Authority's Airport Manager and his authorized staff shall be the party responsible for the administration and enforcement of the terms and conditions of this Contract in all areas unless the Contract specifically provides that other Authority offices are responsible. Section 5.03 Authority's Shopping Service The Authority shall have the right at any time without limitation to monitor and test the quality and effectiveness of the Contractor's services and procedures through the use of a professional shopping service employed by the Authority. In the event said shopping service reveals that the level of the Contractor's service is below that required by this Contract, the Contractor shall take such corrective action acceptable to the Authority to comply with the terms and conditions of the Contract. Section 5.04 Loss of Business and Right to Maintain Airport (a) (b) The Authority shall not be liable to the Contractor for any loss of business or for payment of additional Management Fees or Incentive Fees to the Contractor as a result of any change in the operation or configuration of the parking or facilities, or any change in procedures, laws, rules, or regulations governing the operation of the Airport. The Authority reserves the right to further develop, improve, repair, and alter the Airport an all roadways, parking areas, terminals, landing areas, and taxiways as it may reasonably see fit, and the Authority shall be free from any and all liability to the Contractor for loss of business or damages of any nature whatsoever occasioned by making any such improvements, repairs, alterations, and additions. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 24 of 63

30 Section 5.05 Right of Inspection by the Authority (a) The Contractor shall permit the Authority, its agents, and employees to enter and view the Premises, facilities, and Operating Equipment as may be necessary or desirable to ensure that the proper care and maintenance of the Premises, facilities, and Operating Equipment is being conducted by the Contractor. ARTICLE 6. FINANCIAL CONSIDERATION Section 6.01 Authority Funding: Operating and Change Funds (a) (b) (c) (d) (e) (f) Operating Funds Account. Contractor shall establish a commercial account, with wire transfer capability, at a banking institution approved by the Authority. This bank account shall receive Operating Funds transfers from the Authority to pay authorized expenses. The Contractor shall provide bank routing information and updates as necessary. Amount of Operating Funds. The amount of Operating Funds transferred by the Authority to the Contractor's commercial bank account shall be based upon the approved cash requirements submitted by the Contractor and approved Wire Transfer Schedule, unless otherwise determined by the Authority in writing. Funds Due to the Authority. If the Monthly Certified Statement (Section 6.07(b)) shows that the amount of the Contractor's Reimbursable Expenses is less than the Operating Funds deposited with the Contractor for that month, the Contractor shall transfer the excess Operating Funds to the Authority s designated bank account (see Exhibit K) within three (3) business days of the Monthly Certified Statement's submittal. Funds due to the Contractor. Payment by the Authority for Reimbursable Expenses authorized under Section 6.06(a) in excess of Operating Funds shall be made within approximately forty-five (45) days of receiving the Contractor's Monthly Certified Statement provided that the Statement is complete and includes all required certifications and supporting documents. Changes in the Amount of Operating Funds. If the anticipated Reimbursable Expenses approved in the Operating Budget decrease, the Authority may decrease the Operating Funds transfer amount with five (5) business days' written notice to the Contractor. The Authority may increase the Operating Funds transfer amount to the Contractor for major, irregular anticipated Reimbursable Expenses, upon sufficient written notification from the Contractor, for a given month or specific period are expected to exceed the Operating Funds to be transferred to the Contractor's account. Change Funds Amount. The Contractor shall notify the Authority prior to Contract commencement of the amount of Change Funds required for cashiers and pay-on-foot machines. Change Funds will be provided by the Authority upon approval of the Contractor's written request. Change Funds shall be repaid in full at contract close-out. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 25 of 63

31 The Contractor is required to reconcile Change Funds daily to ensure the approved Change Funds amount is maintained. (g) Adjustments in the amount of Change Funds. If the Contractor determines the initial amount of Change Funds is insufficient, the contractor may request additional Change Funds from the Authority. If the contractor determines the amount of Change Funds is in excess of daily requirements, the contractor may submit a request to reduce the Change Funds amount. Within five (5) business days of approval by the Authority, the excess Change Funds shall be returned to the Authority s bank account. Section 6.02 Operating Budget (a) Operating Budget. The Contractor shall prepare and submit to the Authority for its review and approval an Operating Budget for each Contract Year of the Contract Term. The Operating Budget shall be submitted in hard copy and an electronic format acceptable to the Authority. Notwithstanding the actual commencement date of this Contract, and unless otherwise directed by the Authority, the Operating Budget for each Contract Year shall cover the twelve (12) calendar months ended June 30. The Operating Budget shall be reviewed quarterly by the Parties and may be reviewed more frequently at the request of either of the Parties. (1) The approval for the Operating Budget including revisions thereto, shall be made in writing by the Authority. The approved Operating Budget shall be binding upon the Contractor. (2) The Operating Budget shall be comprised of the following sections. These sections together shall constitute the entire Operating Budget. (i) (ii) (iii) (iv) (v) Operating Budget with recurring and non-recurring anticipated Reimbursable Expenses in total Detail of non-recurring expenses. Detail shall include: account, item description, amount, month anticipated, and justification Expense report by department. Parking (including employee parking), shuttle bus operations and fleet maintenance. Employee Report with number of positions by department, wages forecast by position for the contract year Miscellaneous Reports: (1) Vacation and Sick Leave Reports Vacation and Sick Leave Accrual Report with employee leave balances by hours and dollar amount. (2) Must include Contractor policy for accrued personal, vacation and sick time. (3) Capital Projects and Operating Equipment. Cost Savings proposals. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 26 of 63

32 (4) Identification of Executive Office representative and their areas of responsibility related to this Contract. (5) Wire Transfer Schedule. (6) Contractor Award and Performance Program. The Contractor shall submit for approval how it intends to measure performance (in the case of bonuses included in the Operating Budget), and how the allocation of bonuses, if any, will occur to employees and management. (7) The recurring anticipated Reimbursable Expenses, as defined in Section 6.06(a), shall include the following subsections or such other subsections as the Authority directs, presented in line-item detail: i. Payroll ii. Payroll Taxes and Employee Benefits iii. Employee Development iv. Communication and Utility v. Human Resource Services vi. Maintenance (including Maintenance of Operating Equipment) vii. Other Services viii. Supplies and Tools ix. Insurance x. Non-capital equipment xi. Management Fee (b) (c) (d) First Contract Year Operating Budget. The Authority and the Contractor shall review the Contractor's first Contract Year Operating Budget submitted with the Contractor's proposal and revise it as necessary no later than thirty (30) days prior to the commencement of the Contract Term. Budget Schedule. For subsequent Contract Years, the Contractor shall develop and submit its Operating Budget to the Authority for approval by April 1. Quarterly Budget Review. The Contractor shall prepare a Quarterly Budget Review which includes a schedule of year-to-date actual expenses versus the approved Operating Budget and a revised Operating Budget (including anticipated expenses for the remainder of the Contract Year), according to the following dates: Action Completion Date (1) First quarterly review October 31 (2) Second quarterly review January 31 (3) Third quarterly review April 30 (e) Shifting of Budgeted Funds. The Contractor shall, subject to advance written approval by the Authority, have the flexibility to shift funds within the Operating Budget from one Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 27 of 63

33 line item to another as necessary to fulfill the service and operations requirements specified in the Contract and the Manual; provided, however, that the Contractor shall not exceed the Operating Budget by subsection without the prior written approval of the Authority. Section 6.03 Books and Records Maintained by the Contractor (a) (b) (c) (d) (e) Required Record Keeping Practices. The Contractor shall maintain in a true and accurate manner and in accordance with Generally Accepted Accounting Principles (GAAP), such accounts, books, records and data as necessary for an independent certified public accountant to perform an audit or examination of the Contractor s financial statements in accordance with GAAP and with generally accepted auditing standards. This includes, but is not limited to: ledgers and account records, revenue journals, daily or periodic summary reports, inventory and purchasing records, cash disbursement register, point of sale records, bank deposit slips, bank statements, tax reports filed with federal, state, county, city, or other agencies, discount or rebate agreements, records of refunds, or third parties relating to this Contract. Required Records. Such books and records shall contain records of all of the Contractor s pertinent activity under this Contract in a form consistent with good accounting practice and may include, without limitation, electronic media compatible with the computers available to the Authority, or computer generated hard copies. Computer Generated Records. If the Contractor s books and records have been generated from computerized data, the Contractor agrees to provide the Authority or its representative with extracts of the data files in a computer readable format on data disks, with attached files or suitable alternative computer data exchange formats. The Contractor shall not charge the Authority for retrieving, downloading to diskette, and/or printing any records or transactions stored in magnetic, optical, microform or other media. Subcontractor and Joint Venture Agreements. Sections 6.03 and 6.04 of this Contract shall also apply to all joint venture partners and subcontractors. The Contractor shall include the revised language in all subcontractor and joint venture or other business agreements issued in conjunction with this Contract. Records Retention. The Contractor shall retain and keep available all books and records relating to this Contract for not less than three (3) years after the expiration or termination of the Contract, or in the event of litigation or claims arising out of or relating to this Contract until such litigation or claims are completely disposed of and all time limits for appeal have expired. Section 6.04 Audit and Inspection of Records (a) Availability of Records for Inspection. The Authority shall have the right, upon reasonable notice to Contractor, to audit the Contractor s books and records relating to its operations under this Contract. The Contractor's books and records relating to its Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 28 of 63

34 operations under this Contract shall be available for inspection and audit by the Authority or its duly authorized representative upon seven (7) days advance notice and shall include without limitation, the books and records required to be maintained under Article 6 of this Contract. The Contractor agrees to keep such records on the Premises or at another location within the Washington metropolitan area. If the Contractor maintains the books, accounts, and records in another location outside the Washington Metropolitan Area, the Contractor shall make these documents available at the Contactor s local office or at an agreed-upon site in the Washington Metropolitan Area upon seven (7) days notice from the Authority. (b) Examination of Records not Available in the Washington Metropolitan Area. If the necessary books, records and original source documents are not in the Washington Metropolitan Area or cannot be provided for examination at the Contractor s local office in the Washington Metropolitan Area, and if agreed to in advance by the Authority s Vice President for Audit, the audit can be conducted outside the Washington Metropolitan Area at the Contractor s headquarters or other appropriate location. For such audits, the Contractor shall reimburse the Authority for air and ground transportation, mileage, food, lodging and other miscellaneous costs associated with the audit. These reimbursements shall conform to the requirements of the current version of Authority Directive (F1-004, Change 1) entitled Travel Policy as provided in Exhibit G-3. The Authority will invoice the Contractor for these expenses at the completion of the audit. Failure by the Contractor to pay the invoice with its own funds within thirty (30) days of the date of the invoice may result, at the Authority s sole discretion, in deduction of such expenses from payments to be made by the Authority to Contractor or in a finding that the Contractor is in default under Article 11 of the Contract. (c) (d) (e) (f) Access to Contractor Personnel and facilities. The Authority or its authorized representatives shall have full access to the Contractor s personnel for inquiry/interview, walk-through, and observation as deemed necessary to audit or inspect the books and records. Cost and Pricing Data. The Authority or its authorized representatives shall have the right to examine the accuracy and completeness of cost and pricing data including computations and projections. Right to Inspect Subcontractor Records. The Authority s right to inspect and audit includes the books and records of all subcontractors under this Contract as they relate to this Contract. Accommodations for Authority Representatives. The Contractor agrees to reasonably accommodate the Authority s representatives by providing adequate workspace, allowing photocopying of any records and documents, and allowing the interviewing of such employees and subcontractors as the representatives deem necessary to conduct and support their audit. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 29 of 63

35 (g) (h) Reimbursement of Non-Allowable or Unsupported Costs. If, as a result of the audit, it is established that the Contractor has been reimbursed for expenses that are either not allowable or not supported by the Contractor s records including but not limited to invoices, payroll registers, time sheets, electronic funds transfers, or cancelled checks, the Contractor shall reimburse the Authority from its own funds. Such payment shall be made within thirty (30) days from the date of the written notice from the Authority and shall include interest in accordance with the Authority s rates established for late payments to the Authority s vendor. If the Contractor fails to reimburse the Authority within thirty (30) days from the date of the written notice, the Authority, in its sole discretion, may withhold the amount due from reimbursable expenses owed to the Contractor, or the Authority may determine that the Contractor is in default under Article 11 of the Contract. Incomplete Audits. Furthermore, if the audit reveals that the records of the Contractor are in such a state that the revenue or the operating expenses cannot be audited, the entire expense of the Authority s efforts to conduct the audit shall be borne by the Contractor. The Authority will invoice the Contractor for these expenses. Payment shall be made within thirty (30) days from the date of the invoice. If the Contractor fails to pay the invoice from its own funds, the Authority may, in its sole discretion, deduct the amount due from payments owed by the Authority to the Contractor or determine that the Contractor is in default under Article 11 of the Contract. Section 6.05 Revenue Collection and Deposit of Operating Receipts (a) (b) The Contractor shall completely and accurately account for all Operating Receipts generated under this Contract. The Contractor shall collect, count, record, and hold all Operating Receipts in trust for the Authority, until deposited to an Authority bank account. Collection and Deposit of Operating Receipts. The Authority shall establish a commercial account at a banking institution of the Authority's choice. This account shall only receive operating receipt deposits. (1) Deposits. The Contractor shall submit to the Authority for approval a schedule of deposit days for all Operating Receipts collected by the Contractor. Operating Receipts received by the Contractor under this Contract that are cash and personal checks shall be deposited to the Authority's bank account in accordance with approved schedule submitted prior to contract commencement. The Contractor shall use an armored car service to pick up sealed deposits from designated locations and deliver deposits to the Authority's banking facility. The armored car service must be bonded. Failure to deposit Operating Receipts within the required period may be subject to liquidated damages, and if it occurs on more than three (3) occasions during the Contract Term the failure may be an Event of Default as defined in Article 11. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 30 of 63

36 (2) Credit Card Sales. The Authority maintains separate agreements with credit card processing services for the handling of credit card payments by Airport public parking customers. These credit card receipts are deposited periodically by the credit card processors directly to an Authority account designated for this purpose. The credit card processors will make periodic withdrawals from this account to compensate for charge-backs, discount fees, and transaction fees. The Contractor shall be responsible for accurately recording all public parking patrons' credit card transactions; researching credit card payment disputes; reviewing credit card summary statement reports provided by the credit card processors; and reconciling the Contractor's credit card sales records with the credit card processors' deposits of credit card receipts and the charge-backs, discount fees, and transaction fees paid to the credit card processors. The Contractor will be given access to the credit card processors' reports and statements needed to accomplish these tasks. The Contractor shall be responsible for ensuring there is constant communication between the Authority credit card processing equipment and the credit card processors equipment and shall immediately notify the Authority in the event of a communication loss resulting in lost revenue. (3) Vehicle Towing, Impoundment, and Storage Receipts. The Contractor shall deposit the towing, impoundment and storage fees collected with the following business day's deposit of Operating Receipts. (4) Lost, Stolen, Unaccounted-For Operating Receipts. Should any Operating Receipts in the possession of the Contractor be lost, stolen, or unaccounted-for, including but not limited to cashier shortages, they shall be replaced by the Contractor using its own funds within twenty-four (24) hours of when such loss, theft, or failure to account is discovered or should have been discovered. The Contractor shall notify the Contracting Officer or his/her designee and the Airport Police by telephone immediately of any lost, stolen, or unaccounted-for Operating Receipts, followed by a written report prepared in accordance with Section 4.10(b) herein within twenty-four (24) hours after the telephonic notice. (5) Checks. The Contractor shall accommodate patrons wishing to pay parking fees by check. Acceptance of checks shall be limited to those occasions when the patron does not possess sufficient cash or appropriate debit and/or credit card(s) to pay the parking charge. (c) (d) New or Revised Collection and Deposit Procedures. The Contractor shall immediately implement any new collection and deposit procedures, or revise existing procedures as the Authority may, at its sole discretion, require from time to time and shall revise the Manual accordingly with thirty (30) days of the implementation of the revised procedures. Interest, Penalties, and Late Charges. (1) Without waiving any other right of action available to the Authority, in the event the Contractor fails to make deposits of Operating Receipts when due to the Authority and said failure continues for a period of thirty (30) consecutive days or Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 31 of 63

37 more, late charges will be assessed. Late charges may consist of interest and penalties. (2) The interest rate shall be at the rate per annum which is four percent (4%) higher than the prime rate as published in The Wall Street Journal on the date such payment was due. (3) In addition to interest, monthly late penalty charges at the rate of six percent (6%) per annum (or as established periodically) of the amount due will be assessed on the unpaid portion of accounts more than thirty (30) days past due. Section 6.06 Reimbursable Expenses (a) Reimbursable Expenses. To be reimbursed, Reimbursable Expenses claimed by the Contractor must be accompanied by an invoice approved by an authorized representative, proof of payment and other documentation as defined in Section 6.06(a)(3). Said documentation shall be submitted with the Monthly Certified Statement. Reimbursable expenses submitted may be recurring or non-recurring. (1) The Authority shall reimburse the Contractor for actual costs without markup including, but not limited to, labor, goods, and services. Compensation to or between any of the parties within the business association in the form of a management fee, mark-up on goods and/or services, or some other arrangement shall not be included in the Allowable Costs for reimbursement by the Authority and shall be paid from the Contract Management Fee and/or Incentive Fee. (2) As previously stated in Section 4.08 of the Contract, the Contractor shall make best efforts to obtain a minimum of three (3) bids or alternative providers for each expense item with an annual value of $5,000 or greater, or as otherwise approved in writing by the Authority. The Contractor shall document its efforts to obtain alternative providers and competitive bidding, and shall submit the expense to the Authority for approval prior to the start of services or purchases of supplies and services. (3) Recurring Reimbursable Expenses. The Recurring Reimbursable Expenses shall include budgeted expenses anticipated to occur on a regular basis (i.e. monthly, bi-monthly, quarterly, semi-annually, etc.) and may include, but are not limited to, the following: (i) (ii) Personnel Compensation (payroll costs, including regular salaries and wages, sick days, vacation and holiday pay, bonus, cell phone allowance for designated employees (as approved by the Authority) and overtime per Contractors personnel policies) Payroll Taxes and Employee Benefits (i.e. medical, dental and life insurances, employer retirement match, etc., applicable only to employees employed by the Contractor at the Airport); Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 32 of 63

38 (iii) (iv) (v) (vi) (vii) Communication Services (radio and telephone services); Human Resources Services (pre-employment testing; random drug testing; criminal history checks; personnel recruiting expenses to include employment advertising; and locksmiths); Maintenance and Services (general repairs and maintenance to building, facilities or Operating Equipment, trash removal, armored car service, monthly software, administrative services); Supplies and Materials (postage, office supplies, uniform cleaning, janitorial and shop supplies, small tools); and Cost of purchasing ticket stock or parking locator supplies for the Premises operations (viii) The Cost of materials, maintenance and repair services for the shuttle bus fleet operating at the airport. (ix) The cost of insurance as required by Section 8.02 herein, and only from a third-party vendor. Self-insurance will not be reimbursable. If the Contractor insures more than one of its operations under the same insurance policy, it shall be reimbursed by the Authority for only the portion of the cost of such insurance that is reasonably allocated to the Contractor s operations hereunder. The Contractor shall not be entitled to reimbursement in an amount greater than the cost of separately insuring its operations hereunder. (4) Non-recurring Reimbursable Expenses. The Non-recurring Reimbursable Expenses shall include expenses anticipated to occur on a one-time or irregular basis during the Contract Year. (i) (ii) All Non-recurring Reimbursable Expenses (valued at a total annual expense of $2,500 or over) must be submitted in writing and require Authority approval prior to the start of services or purchases of supplies and services. Non-recurring Reimbursable Expenses include, but are not limited to, the following: (1) Base payroll costs, including regular salaries and wages, sick days, vacations and holiday pay, employee incentives, employee training (local) and overtime, and all associated employee benefits as described in Section 6.06(a)(2) herein above incurred by the Contractor as a result of providing personnel to perform this Contract in excess of that approved in the Operating Budget and approved in writing by the Authority. When seeking the Authority s approval, the Contractor must demonstrate that there Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 33 of 63

39 has been either 1) a material increase in the number of public parking transactions, or 2) additional staffing needs resulting from unforeseen special circumstances; (2) Travel and Training (Cost of training for employees, employee seminars, and employee mileage claims in connection with training). (3) Marketing and promotion costs. (4) Cost for temporary employee services. (5) Cost of materials, maintenance and repair services for snow removal, pavement repairs, sweeping/power washing, signage, fire and safety expenses for the Premises. (6) Costs resulting from the addition of temporary or permanent parking Premises. (7) Non-Capital Equipment (Costs of additional office equipment, computers, etc. as directed by the Authority for amounts between $1,000 and $10,000). (8) Costs incurred with any other activities for which the Authority provides written direction to the Contractor to undertake; (9) Costs of capital asset acquisitions/projects the Authority directs the Contractor to undertake. (10) Costs of regular, recurring expense items/projects exceeding amounts approved in the budget by 10% or more. (b) Non-Reimbursable Expenses. Unless specifically approved otherwise in writing by the Authority, the following Contractor expenses shall not be Reimbursable Expenses and shall be paid for by the Contractor using its own funds. (1) Salary, costs and expenses of all off-site, nonresident, legal, audit, risk management, administrative, bookkeeping and/or executive personnel of the Contractor. (2) Expenses such as home office travel, home office, or local entertainment and accommodations and off-site general office expenses. (3) The expenses of legal representation or of union negotiations and administration of union agreements. (4) The expense of any penalties, fines, or late payment fees incurred by the Contractor. (5) Expenses of the Proposal Guarantee, which is submitted with the Contractor s Proposal, and the Contractor s Performance Bond. (6) The expense of taxes and similar fees incurred by the Contractor in its business operations, provided, however, that sales or use taxes incurred on goods and Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 34 of 63

40 services purchased under the Contract shall be considered Reimbursable Expenses. (7) Missing or unreturned employee badges, uniforms, laundry, and linens. (8) Any cost incurred due to negligence by employees, agents, or third-party goods and services contractors, or subcontractors of the Contractor. (9) The cost of repair of damage to vehicles or Operating Equipment resulting from abuse or neglect (including any associated deductibles). (10) Any cashier shortages from cashier terminals. (11) The financing costs associated with the Contractor s working capital. (12) The cost of any expenses incurred by the Contractor in connection with the indemnification provisions of this Contract. (13) The cost of meetings between executive level representatives of the Contractor and the Authority staff. (14) Any employee compensation benefits, e.g., a car allowance, that are not specifically approved by the Authority. (15) The Contractor is responsible for all personal long-distance phone calls made by its employees under the Contract; business calls and any monthly maintenance fees or installation costs for telecommunication services are reimbursable subject to review and written approval by the Authority. (16) The costs of any excessive use of utilities by the Contractor, provided that the Authority provides written notice to the Contractor that its utilities usage is excessive and provides the Contractor with thirty (30) days to reduce the usage. (17) Personal, vacation and sick leave accumulated in excess of eighty (80) hours per Contractor employee may not be carried or transferred from any Contract Year into the succeeding Contract Year. The Authority shall not reimburse any Contractor employee for any personal, vacation or sick leave balance with a cumulative total that exceeds eighty (80) hours at the time of Contract expiration or termination for any reason. Contractor shall provide policy on accrued personal, vacation and sick leave in the budget for the first Contract Year. Additionally, the Contractor will not be reimbursed for any instance where it is determined that leave was paid in error (i.e. prior to being accrued, not in accordance with the approved benefit policy). (18) Any fees above actual costs for good or services provided by the Contractor and/or associated business entities under the Contract. (19) Allocated cost of self-insurance. (c) Monthly Certified Statements. Each month of the Contract Term the Contractor shall detail its Reimbursable Expenses for the previous month in the Monthly Certified Statement prepared in accordance with Section 6.07(b). The Statement shall include a certification that the Authority has not previously reimbursed the Contractor for any of the Reimbursable Expenses claimed on the Monthly Certified Statement. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 35 of 63

41 (e) Disputed Reimbursable Expenses. The Authority s Contracting Officer shall give the Contractor written notice of any Reimbursable Expenses claimed in the Monthly Certified Statement that the Authority disputes and the reasons therefore. The Contractor, within thirty (30) days from receipt of such notice, may appeal this decision to the Airport Manager. If the Airport Manager determines that the item in dispute is a Non-Allowed Expense, the Contractor shall pay the amount due with its own funds within thirty (30) days from the date of the Airport Manager s determination. If the Contractor fails to make timely payment of the amount due, the Authority may deduct the amount owed from amounts due to the Contractor from the Authority. Section 6.07 Accounting and Operating Reports (a) (b) Preliminary Monthly Statement. The Contractor shall furnish to the Authority no later than the second (2nd) day of each Contract Month, a Preliminary Monthly Statement of Net Operating Receipts and Net Due for the previous Contract Month. The Preliminary Monthly Statement shall be submitted electronically in a format acceptable to the Authority. If the second day of the month is a non-business day, then the Preliminary Monthly Statement shall be due on the next business day. Monthly Certified Statement. The Contractor shall furnish to the Authority no later than the twentieth (20th) day of each Calendar Month, a Monthly Certified Statement of Operating Receipts and Reimbursable Expenses (Statement) for the previous Calendar Month. If the twentieth day of the month is a non-business day, then the Monthly Certified Statement shall be due on the next business day. The Statement must be delivered to the Authority prior to the end of normal business hours (8:00 a.m. to 5:00 p.m.) on the day due. (1) The Statement shall be in the format specified by the Authority and submitted in hard copy and electronic copy acceptable to the Authority. (2) The Statement shall be dated and certified as complete and correct by the Contractor's financial representative. (3) The Statement shall include a certification that the Authority has not previously reimbursed the Contractor for any of the Reimbursable Expenses claimed on the Monthly Certified Statement. (4) The Monthly Certified Statement shall, at a minimum, include the following information: i. Statement of Net Operating Receipts and Net Due (must include certification) ii. Schedule of Reimbursable Expenses (must be submitted by month and year-to-date, reconciled to Operating Funds transfers and amounts due to the Authority or Contractor) iii. Certification of ACDBE Participation Activity (Exhibit D) Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 36 of 63

42 iv. Reconciliations a. Revenue Reconciliation. Reconciliation by lot, by payment type, starting from the PARCS system revenue and reconciled to revenues reported. b. Deposit Reconciliation. Reconciliation by lot, by payment type, starting from revenues to audited deposits per bank reconciliations. Include list of deposits by lot. c. Revenue Adjustments. Submit any adjustments, in excess of $500, which include, but are not limited to, the following categories: (i) Virtual Midnight: Variances resulting from shifts being closed after actual midnight. (ii) Pay-on-foot Deposit: Variances resulting from a patron paying for the parking fees at a pay-on-foot machine before midnight, and subsequently exiting the facility after midnight, or patrons who lose their ticket before they exit and have to exit by remote ticket processing. (iii) Operational Phasing: Variances resulting from uncollected revenue in the event an emergency during which the Authority Police Department directs vehicles that do not wish to park through a parking facility or excessive demand as defined in the Manual. (iv) AR Paid: Revenue collected as a result of promissory notes. (v) Returned Checks: Debits from Revenue. (vi) NSF Checks Paid: Credits to Revenue. (vii) Over/Under Ring. (viii) Rental Company reimbursements. (ix) Manual receipts. d. Payroll Listing and Reconciliation by types of wages and hours, gross payroll to net and employer payroll taxes. e. Headcount Report by position and department as compared to budget f. Bank Reconciliation of Authority revenue bank account. v. Source Documents a. Ledger of expenses or equivalent schedule b. Parking Access Revenue Control System Reports used in reconciliation. c. Bank Statements Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 37 of 63

43 d. Payroll registers (i) Must include: summary of Gross wages by department and type; year-to-date summary data for all employees who were paid during the calendar year. e. Check Disbursements Register (i) Must include: Vendor; invoice amount; invoice date; check number; check date; account description; brief description of the disbursement. (ii) Copies of all checks are not required, however, the Contractor must be able to provide a copy upon request. f. Copies of invoices for all purchases made by the Contractor under this Contract g. Credit Card Processing Report (vi) Analysis a. Expenses. Budget Variance Report showing the actual expenses versus the budget for the current period and year-to-date. Variances for the current period and year-to-date over or under either 10% or $5,000 must be explained in detail. Budget variances should be analyzed for the month and year-to-date. Variances must be explained in detail as to why actual expenses vary from the budget. b. Vehicle Accountability and Analysis. The following formula, as may be amended by the Authority in writing, will determine the Contractor's overall vehicle accountability, by parking lot, on a monthly basis: (i) (ii) (iii) (iv) (v) (vi) Number of vehicles in the license plate inventory on the last day of the preceding month; plus, Number of vehicles entering the parking lot during the month (per the Daily Lane Activity report as adjusted for manual and other entries); less Number of vehicles exiting the parking lot during the month (per the Daily Lane Activity report and adjusted for AVI and manual exits); equals, Projected number of vehicles remaining in the parking lot on the last day of the month (i.e. Computed ending inventory); less, The number of vehicles actually in the parking lot on the last day of the month, by the license plate inventory; equals the total unaccounted (or excess) vehicles, Divide the difference by the number of vehicle entrances during the month (per PRCS Monthly Lane Activity Report); equals the unaccounted vehicle percentage, Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 38 of 63

44 c. If the unaccounted vehicle percentage exceeds 0.5%, the Contractor shall explain in writing, the reason(s) for the variance and the corrective measures to be taken. (vii) (vii) Vehicle Maintenance Expense. a. Maintenance tasks and costs by vehicle and in total per labor, materials, etc. including a summary of all repair orders performed on each Unit during the month. Towing and Vehicle Sales Activity. Operating receipts from towing and impoundment. This information shall include: a. Total number of vehicles towed and/or impounded; b. Total number of vehicles released by collection of fees by customer or lien c. Total number of vehicles released to MWAA Property d. Total amount of storage and towing fees collected; e. Current vehicle inventory. (c) Monthly Operational Report. The Contractor shall furnish to the Authority no later than the twentieth (20th) day of each Calendar Month, a Monthly Operational Report for the previous Contract Month. If the twentieth day of the month is a non-business day, then the Monthly Operational Report shall be due on the next business day. The statement shall be in the format specified by the Authority. The Statement shall, at a minimum, include the following information: (1) Shuttle Bus Operations a. Ridership data including, but not limited to: Total daily customer counts by route, including hourly, weekly, monthly and year-to-date activity counts and Total number of customers carried with a breakdown of customers per lot. b. Number of trips made each day by each bus. c. Bus miles driven on each route. d. Bus service hours operated (by day, route and aggregate). e. Data demonstrating headway compliance (by route and aggregate). f. Summaries of customer complaints, comments and responses. g. Vehicle mileage, fuel usage and maintenance cost summaries. h. Fleet Maintenance Reports including, but not limited to: To include at a minimum: (i) Preventive Maintenance Report. This report should demonstrate compliance with the Contractor s vehicle maintenance plan and should compare planned preventive maintenance versus actual maintenance performed for each bus (including each type of preventive maintenance required). Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 39 of 63

45 (d) (ii) Pre-Trip and Post-Trip Inspection Report. This report should demonstrate compliance with pre- and post-trip inspection requirements as specified in the Contractor s vehicle maintenance plan. (iii) Critical Defect Report. This report should include a listing of all defects classified critical and their resolution. i. Mechanical reports, breakdowns resulting in over a five (5) minute delay in service (noting date, bus number, type of problem, length of delay, follow-up inspection results.) j. Accidents/incidents reports (include any major safety and security incidents as well as any non-major safety and security incidents). k. Other reports requested by the Airports Authority. (2) Public and Employee Parking a. Summary of Events and Activities (includes summary of significant events and activities and overtime by department) b. Department Reports (parking operations, facilities, human resources, training, valet and loss prevention) (3) Ticket Accountability Analysis Summary Report (system count) and Exception Transactions Reports (includes unreadable tickets, lost tickets and disputes) (4) Vehicle Accountability and Analysis Reports (5) Summary of Customer Service Comments (6) Customer Service Reports: a. Incidents and Insurance Claims b. Customer Assistance Summary (by type i.e. lockouts, jumpstarts, car location) c. Customer Service Comments (7) Towing Service Report (includes towing services provided by day, time, location, depart and arrive time as well as documentation of all associated Accounts Receivable notes) (8) Reports of Theft, Fraud, Fire and Significant Damage (9) Ground Maintenance Activities (includes documentation of the monthly inspection of each lot and facility and maintenance activities completed by lot and facility) (10) Safety Meeting Minutes (11) Refund Log (includes patron name, date issued reason for refund, current status, etc.) Annual Reporting (1) Payroll Tax Filings (2) Employee Benefit Package Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 40 of 63

46 (3) Audited Financial Statements. The Contractor shall produce annual audited financial statements, certified by an independent Certified Public Accountant, for the Contractor and all business entities associated with the operation of the Contract. The Contractor shall provide a copy of each annual audited financial statement to the Authority within one-hundred eighty (180) days of the end each entity s fiscal year. If annual audited financial statements for each entity are not available, the Authority may permit the Contractor to submit other documents that are satisfactory to the Authority. (4) Certification of Annual Statement of Operating Results. Within ninety (90) days following the end of each Contract Year, and within ninety (90) days following termination or expiration of the Contract, if such date does not coincide with a Contract Year, the Contractor shall prepare and deliver to the Authority an Annual Statement of Operating Results to include the items below: a. The total Operating Receipts for parking, towing, storage fees, and any other revenue receipts collected by the contractor by month and contract year less revenue adjustments reconciling to net revenue. These shall be shown as follows: b. Operating Receipts shall include parking insufficient funds notes less payments received c. Reconcile source documents to operating receipts reported in Monthly Certified Statement as referenced in Section 6.07(b)(4)(iv). d. Operating Receipts collected in total and per parking area, and, e. Operating Receipts collected from credit cards, cash, and personal checks including a breakdown of sales by each type of credit card. f. A schedule of Reimbursable Expenses by month and Contract Year reconciled to Operating Funds transfers, amounts due to the Authority or Contractor and to Reimbursable Expenses reported in the Monthly Certified Statement; g. A schedule of reimbursable expenses by department; parking, shuttle bus and fleet maintenance. h. A comparison of the original and the revised (reallocated) budget with actual expenses; and i. Losses from checks, the amount of canceled credit card sales ("chargebacks"), credit card accounts not paid and phasing activities j. A summary of credit card charges reconciled to charges reported in the Monthly Certified Statement. k. A summary of exits by lot and type by month and year. (5) Annual Statement of Operating Results - underpayment and overpayment of Reimbursable Expenses. If the Annual Statement of Operating Results described in Section 6.06 above indicates that the Reimbursable Expenses for the Contract Year have been underpaid then, subject to Authority acceptance and Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 41 of 63

47 approval of such certification, the amount of such underpayment shall be refunded by the Authority to the contractor. If the certification indicates that the Reimbursable Expenses for the Contract Year have been overpaid, then subject to Authority acceptance and approval of such certification the Contractor shall promptly pay such amounts to the Authority. (e) (f) (g) (6) Annual Statement of Operating Results - Under-Collection of Receipts. If the certification described in Section 6.05 above indicates that any of the Operating Receipts required to be collected by the Contractor hereunder have not been collected, the Contractor shall immediately pay to the Authority a sum equal to the difference between the amount of such Operating Receipts that should have been collected and/or deposited with interest thereon as specified under Section 6.05 hereof. Report Changes. As may be required from time to time during the Contract Term, the Authority may direct, in writing, the Contractor to add, change or delete certain reports. The Contractor shall comply with the written requests within a reasonable time period as specified by the Authority. Parking Costs Paid by the Authority. The financial records shall not include nor should the Contractor report other parking-related costs paid directly by the Authority, such as: (1) Maintenance of parking control system (2) Premises utilities (3) Major repairs of the parking Premises (4) Depreciation of Authority owned Operating Equipment and Premises (5) Wages for Authority employees who manage the parking contract (6) Management or Incentive Fees (7) Fuel Costs (8) Employee Parking PARCS. If the PARCS in a particular parking lot prevents or inhibits the accurate accumulation of the requested data for the Operating Reports listed in Section 6.07, the Contractor shall take immediate action to inform the Authority of the PARCS deficiency. The Contractor shall also institute manual revenue control procedures acceptable to the Authority to accurately document public parking activity until the PARCS is restored or improved to meet the requirements of this Contract. Section 6.08 Management Fee As compensation to the Contractor for its services during the Contract Term, the Authority shall pay to the Contractor a Management Fee, as follows: (a) Management Fee Amount. The Authority shall pay to the Contractor the annual Management Fee amounts listed below, prorated monthly in arrears and subject to adjustment as described in Section 6.08(b) below. The fee shall be paid to the Contractor Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 42 of 63

48 by or before the last calendar day of each month thereafter. The final Management Fee payment due under the Contract shall be paid on or before the last day of the month after the month in which this contract expires or is terminated. Contract Term Amount In Words Amount In Figures Year One (1) Year Two (2) Year Three (3) Option Period Year One (1) Year Two (2) (b) (c) (d) Deductions from the Management Fee. Notwithstanding Section 6.08(b) above, the Authority shall have the right to deduct from the Management Fee any amounts due to the Authority from the Contractor, including, but not limited to, Non-Allowed Expenses and Liquidated Damages as described in Article 8, herein. Further, if the Authority pays any sum or incurs any obligations or expense because of the failure, inability, neglect or refusal of the Contractor to perform or fulfill any of the terms or conditions of this Contract, then the Authority shall also have the right to deduct said expenses from the Management Fee. The Authority shall provide the Contractor with written notice of the deduction and the reasons therefore within five (5) business days after taking the deduction. The Authority s remedies for collection amounts due to the Authority by Contractor are not limited to Management Fee deductions. Adjustments to Management Fee. Except as provided in Section 4.01the Authority is not obligated to adjust the Management Fee for any change, alteration of or addition to the Contractor s responsibilities under this Contract. Expiration or Termination Other Than at End of Month. If the Contract Term shall begin or end on a day other than the last day of a calendar month, the payment of the Management Fee shall be prorated based upon the actual number of days the Contractor provides services during the month. Section 6.09 Semi-Annual Performance Reviews/Annual Performance Incentive Fee Award The Contractor shall submit its written semi-annual performance evaluation report to the Authority by January 31 (for the period of July 1 December 31) and July 31 (for the period of January 1 June 30), describing its accomplishments in each of the areas outlined in Section 6.09(a) through (f) herein. The Authority shall evaluate the Contractor s quarterly performance within sixty (60) days after receipt of the Contractor s report based upon the factors listed in Section 6.09(a) through (f) and notify the Contractor in writing of the Contractor s point score for the quarter. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 43 of 63

49 The two (2) Performance Review point scores shall be averaged by the Authority immediately after the second semi-annual performance review is completed by the Authority. This average point score for the Contract Year shall determine the amount, if any, of an Incentive Fee award to be paid to the Contractor. The Authority shall promptly notify the Contractor in writing of the Incentive Fee award amount, if any. The Authority retains complete discretion with regard to the performance evaluation and amount of the award, if any is made. The maximum amount of the Incentive Fee for any Contract Year shall not exceed fifty percent (50%) of the management fee for that Contract Year. The Incentive Fee, if any is due, shall be paid to the Contractor within thirty (30) days following the written notice to the Contractor of the Incentive Fee award amount. Annual performance review will be based upon the following: (a) (b) (c) (d) (e) (f) Revenue Control. Revenue control and loss prevention procedures enforced to ensure maximum control of and accountability for Operating Receipts, with minimal loses due to theft, fraud, switched or lost tickets, check and credit card revenue loses, and unauthorized patron exits from the Premises. Provide sufficient reporting of ticket and vehicle accountability, exception transactions and cashier shortages; [up to 15 points] Operating Budget. Significant results in controlling or reducing Reimbursable Expenses while maintaining an exceptional level of service to the public. Executing Operating Budget (or approved revision) while maintaining Reimbursable Expenses equal to or less than stated in the Operating Budget and consistently providing detailed explanations when budget variances occur; [up to 20 points] Operations, Condition, and Appearance of the Premises and Operating Equipment. Significant results in maintaining on a continuous basis the Premises and Operating Equipment (including shuttle buses and service vehicles) at a high level of operation, safety, condition, and appearance. Performance of all preventive maintenance, inspections and repairs in accordance with the approved vehicle maintenance plan; [up to 20 points] Customer Service. Includes both internal and external customer service and training initiatives. Measured by feedback received from Authority Mystery Shopper and via e- mails, letters and complaint forms from patrons on the contractor s employee customer service. Also measured by headway performance, service hour compliance, etc.; [up to 20 points] Reporting. Significant results in submitting timely and accurate Operating Reports, Office of Audit requests and other requests as needed by the Authority with a minimum of errors, omissions or repeat occurrences of previously noted issues. Consistency in following established reporting procedures (towing, phasing, etc.). [up to 15 points] Airport Goals and General Management. Significant results in assisting the Authority, by both on-site and corporate staff, to achieve Airport goals, including but not limited to, performing special event parking, community initiatives, changes in operations (i.e. shuttle routes due to construction, and assisting with employee parking; [up to 10 points] Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 44 of 63

50 The Incentive Fee shall be based upon the following schedule. The average total point score shall be determined by averaging the point scores for the two (2) review periods of the Contract Year, to determine the average total point score for that Contract Year. Average Total Point Score Annual Incentive Fee Award points up to 42.5 percent of Annual Management Fee points up to 45 percent of Annual Management Fee points up to 47.5 percent of Annual Management Fee points up to 50 percent of Annual Management Fee Note: No Incentive Fee Award shall be provided if the average total point score for the Contract Year is 75 points or less. ARTICLE 7. PERFORMANCE GUARANTEE (a) (b) (c) (d) (e) Within fifteen (15) days after the execution of this Contract, the Contractor shall deliver to the Authority a Performance Guarantee equal to one-hundred percent (100%) of the sum of the Annual Management Fee and the maximum achievable Annual Incentive Fee for the first contract year. This amount shall increase on an annual basis to reflect any applicable increase to the Annual Management Fee and the Annual Incentive Fee. This Performance Guarantee is required in order to guarantee the full performance of this Contract by the Contractor. The Performance Guarantee shall be subject to forfeiture in whole or in part in the event of default by the Contractor or failure of the Contractor to fully perform the Contract. The Contractor shall ensure that the Performance Guarantee is maintained at all times in the proper amount throughout the Contract Term. The Performance Guarantee, at the option of the Contractor, may be in the form of an irrevocable letter of credit issued by a bank (with a rating of B or better by LACE Financial Corporation), a certified check, cashier s check, or money order acceptable to the Authority and made payable to the Authority. The Performance Guarantee may also be in the form of a Performance Bond issued by an insurance company that is acceptable to the Authority. The Contractor s failure to maintain a Performance Guarantee shall be a default as defined in Article 11 of the Contract. The Contractor shall maintain the performance guarantee in effect for one (1) year after the expiration or earlier termination of the Contract Term. Any amounts expended by the Contractor to obtain such Performance Guarantee shall not be a Reimbursable Expense. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 45 of 63

51 Section 8.01 Indemnification ARTICLE 8. INDEMNIFICATION AND INSURANCE (a) (b) (c) (d) The Contractor shall defend, indemnify, and hold the Authority and its agents, officers, and employees completely harmless from and against any and all claims, suits, demands, actions, liabilities, losses, damages, judgments, or fines of any nature whatsoever, including all reasonable costs for investigation and defense thereof (including, but not limited to, attorney fees, court costs, and expert fees), arising out of the Contractor s activities on the Airport under this Contract, or in its use or occupancy of the Premises and Airport, except to the extent such injury, death, or damage is caused by the grossly negligent act or omission or willful misconduct of the Authority. The Authority shall give to the Contractor reasonable notice of, and opportunity to defend against, any such claims or actions, and the Authority shall take reasonable actions to mitigate its damages. The Contractor shall notify the Authority in writing within three (3) business days after the Contractor s receipt of notice of litigation against the Contractor, or any of its subcontractors that may have a material effect on the performance of this Contract. A copy of the complaint shall be included with the notification to the Authority. If a copy of the complaint is not available, the Contractor shall provide as much information as possible about the complaint, including, but not limited to, the identity of the plaintiffs and defendants, allegations made by the plaintiffs, relief sought by the plaintiffs, and the date the complaint was served on the Contractor or subcontractor. If the Authority is deemed to be in noncompliance with laws or regulations governing access to secure areas of the Airport and to the areas of the airfield and said noncompliance is the result of or due to the omission of the Contractor or of any of the Contractor s employees, agents, or subcontractors, and the act or omission results in action by the Transportation Security Administration against the Authority, the Contractor agrees to reimburse the Authority for all expenses, including reasonable attorney fees incurred by the Authority in investigating and defending against the action and for any penalty, fine, or settlement amount paid by the Authority as a result of the action. The Authority shall give the Contractor reasonable notice of any allegation or investigation made or undertaken by the Transportation Security Administration that relates to acts or omissions of the Contractor. The Contractor shall defend, indemnify, and hold the Authority, and its agents, officers, and employees, completely harmless from and against any claim, suit, demand, action, liability, loss, damage, judgment, fine, or civil penalty and all reasonable costs and expenses of whatever kind or nature (including, but not limited to, attorney fees, court costs, and expert fees) associated therewith in any way arising from or based upon the violation of any Federal, state, or municipal laws, statutes, resolutions, or regulations by the Contractor, its agents, employees, or subcontractors in conjunction with the Contractor s use and/or occupancy of the Premises and the Airport. The Authority shall give the Contractor reasonable notice of, and opportunity to defend against, any such claims or actions, and the Authority shall take reasonable actions to mitigate its damages. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 46 of 63

52 (e) The provisions of this Section 8.01 shall survive the expiration, termination, or early cancellation of this Contract. Section 8.02 Insurance (a) The Contractor shall procure and maintain during the Contract Period the following insurance coverage from an insurance company or companies possessing a rating of A- VII or higher from the A.M. Best Company, or an equivalent rating service. (1) Commercial General Liability Insurance shall be a limit of not less than Ten Million Dollars ($10,000,000) per occurrence. Coverage shall include, but not be limited to, Bodily Injury and Property Damage to Third Parties, Contractual Liability, Garage Keepers, Products-Completed Operations, Personal Injury and Advertising Injury Liability, Premises-Operations, Independent Contractors and Subcontractors, and Fire Legal Liability. The Products-Completed Operations coverage shall be provided for a minimum of one year following final acceptance of the work. Such policy or policies shall be issued on an occurrence basis, and shall cover the Premises, and all activities of the Contractor on the Premises and on the Airport and all indemnifications made in the Contract. (2) Commercial Automobile Liability Insurance shall be a limit of not less than Five Million Dollars ($5,000,000) for each accident. This shall include bus operations, towing operations, and operations of other vehicles and equipment for each accident arising out of usage of vehicles and equipment owned, operated, leased, or hired, by the Contractor. Coverage shall include loading and unloading of passengers and property. Coverage shall also include uninsured and underinsured motorist clauses in accordance with Virginia statutory minimums. (3) Workers Compensation and Employer s Liability shall be at Virginia Statutory Limits. Contractor shall satisfy all compulsory requirements relating to workers compensation in any jurisdiction in which benefits may be claimed. Employers Liability shall be a limit of not be less than $1,000,000 for bodily injury by accident and $1,000,000 each employee for bodily injury by disease. (4) Property Insurance with All Risk coverage to include the full replacement cost under an All Risk policy for the Contractor s real or personal property used or situated on Authority property and for the Operating Equipment owned by the Authority and provided to the Contractor for the conduct of operations hereunder. (5) Fidelity Bond or Crime Insurance of One Million Dollars ($1,000,000) per occurrence coverage for loss of, and loss from damage to, covered property such as money and security. The bond or insurance policy shall include comprehensive dishonesty, negligence, disappearance and destruction; money orders and counterfeit currency; depositors forgery; computer fraud and all losses of funds belonging to the Authority while in the custody and control of the Contractor. The Authority shall be listed as the Loss Payee. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 47 of 63

53 (6) Environmental Impairment Liability coverage at Three Million dollars ($3,000,000) limit per occurrence for bodily injury, property damage and environmental cleanup costs caused by pollution conditions, both sudden and non-sudden. (7) Other Insurance as the Authority may from time to time, in its reasonable discretion, request the Contractor to provide, in such form, and with such limits, terms and conditions, and from such companies as the Authority shall approve. (b) (c) (d) (e) (f) (g) (h) (i) (j) All of the policies required of the Contractor shall be primary and the Contractor agrees that any insurance maintained by the Airports Authority shall be non-contributing with respect to the Contractor s insurance. THE METROPOLITAN WASHINGTON AIRPORTS AUTHORITY SHALL BE NAMED AS AN ADDITIONAL INSURED on Commercial General Liability (including completed operations) and Commercial Auto Liability. All of the policies required of the Contractor shall contain a waiver of subrogation provision to waive all rights of recovery under subrogation or otherwise against the Airports Authority. Contractor shall advise the Airports Authority of any cancellation, non-renewal, or material change in any policy within five business days of notification of such action. The cost of deductible for insurance claims, the administrative costs of administering claims, and the legal and other costs incurred by the Contractor in connection with insurance claims shall be borne by the Contractor from its own funds and shall not be a Reimbursable Expense. By requiring insurance herein, the Airports Authority does not represent that coverage and limits will necessarily be adequate to protect Contractor, and such coverage and limits shall not be deemed as a limitation on Contractor s liability under the indemnities granted to the Airports Authority in this Contract. The Contractor may use commercial umbrella/excess liability insurance so that Contractor has the flexibility to select the best combination of primary and excess limits to meet the total insurance limits required by this Contract. Any umbrella or excess liability coverage must be at least as broad as the primary coverage and contain all coverage provisions that are required of the primary coverage. If, in the Authority s opinion, the minimum limits of the insurance herein required have become inadequate during the period of the Contract, the Contractor agrees that it will increase such minimum limits by reasonable amounts on request of the Authority provided that said coverage is available at commercially reasonable rates. The failure of the Airports Authority at any time to enforce the insurance provisions, to demand such certificate or other evidence of full compliance with the insurance Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 48 of 63

54 requirements, or to identify a deficiency from evidence that is provided shall not constitute a waiver of those provisions nor in any respect reduce the obligations of the Contractor to maintain such insurance or to defend and hold the Airports Authority harmless with respect to any items of injury or damage covered by this Contract. (k) (l) The Contractor is responsible to ensure that all Subcontractors independently carry insurance appropriate to cover the Subcontractors exposures, or are covered under the Contractor s policies. The Contractor and its joint venture partners shall deliver each certificate of required coverage to the Authority for approval. Certificates shall be provided on the most current industry Standard Form (ACORD 25 (2014/01) or other form acceptable to the Authority and issued to: Airport Administration Department, MA-130 Metropolitan Washington Airports Authority Ronald Reagan Washington National Airport Washington, DC (m) (n) In the event that the Contractor shall at any time fail to provide the insurance required under this Section 8.02, it shall be an event of default as defined in Section 8.02(a).(6) of this Contract. The Authority will lease to the Contractor certain vehicles and buses described elsewhere in this Contract and under a separate lease agreement. The Contractor shall be responsible for insuring the Authority provided equipment, vehicles, and buses for liability and property damage. The Authority shall not be responsible for providing liability or property coverage for the Authority provided equipment, vehicles, and buses assigned to the Contractor hereunder. The Contractor is responsible for all physical damage to Authority provided premises, equipment, vehicles, and buses. Section 9.01 Environmental Definitions ARTICLE 9. ENVIRONMENTAL PROVISIONS (a) (b) "Corrective Action" means, with respect to hazardous materials, investigation, passive remediation, active remediation, removal, cleanup, containment, sampling analysis or monitoring, or any of them, as may be required by law. Hazardous Materials means any wastes, substances, radiation, or materials (whether solids, liquids or gases) (i) which are hazardous, toxic, infectious, explosive, or radioactive; (ii) which are or become defined as a pollutants, contaminants, hazardous materials, hazardous wastes, hazardous substances, toxic substance, radioactive materials, solid wastes, or other similar designations in, or otherwise subject to regulation under, any Laws; (iii) which contain polychlorinated biphenyls (PCBs), asbestos, lead-based paints, urea-formaldehyde foam insulation, and petroleum Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 49 of 63

55 or petroleum products (including, without limitation, gasoline or oil); or (iv) which pose a hazard to human health, safety, natural resources, industrial hygiene, or the environment, or an impediment to working conditions, under applicable law. (c) (d) (e) "The Contractor s hazardous materials" means any hazardous materials arising out of the Contractor s past, present, or future use or occupancy of the Premises and operating Equipment or the Contractor s acts or omissions. "The Contractor s hazardous materials" includes, but is not limited to any hazardous materials generated, used, stored, released, discharged, treated, disposed of, managed, or transported by the Contractor or transported to the Premises under an agreement with the Contractor. As used herein, the Contractor includes employees, agents, sub lessees, franchisees, contractors, subcontractors, suppliers, or persons acting on behalf of the Contractor. "Law" or "laws" include, but are not limited to, local, state, Federal, or regional statutes, regulations, ordinances, rules, policies, directives, orders, demands, or other laws of whatever nature, as they now exist or may hereinafter be adopted or amended including but not limited to the Comprehensive Environmental Response Compensation and Liability Act, 42 U.S.C. ''9604, et seq. "Waters" includes but is not limited to groundwater, surface water, or storm water. Section 9.02 Compliance with Laws and Use of Hazardous Materials The Contractor shall comply with all laws relating to hazardous materials on the Premises or related to the Contractor's activities at the Premises and on the Airport. The Contractor shall not manage, use, or store hazardous materials at the Premises, or on the Airport, except as reasonably necessary for the permitted use of the Premises and the Operating Equipment. The Contractor shall not dispose of or treat any hazardous materials on the Premises or surrounding lands or waters. The Contractor shall provide a written list of hazardous materials used or stored, or intended to be used or stored, at the Premises (except for petroleum products held for the Contractor s use), and the approximate quantities to be used or stored, prior to entering into the Contract. After the commencement of the Contract, the Contractor shall immediately notify the Authority of the intent to bring onto the Premises any additional hazardous materials before those materials are brought onsite. Section 9.03 Disposal of Oils, Batteries, Solvents, and Hazardous Materials. The Contractor shall develop and institute waste management plans for the disposal of oils, batteries, solvents and such other hazardous materials. Such plans must be approved by the Authority. The plans shall be included in the Manual. (a) The Contractor shall ensure that any solvent or other material provided as part of a recycling or disposal service is not removed for recycling unless the recycling/disposal agency provides a hazardous waste manifest or bill of lading, as appropriate, for the material that is picked up. A landfill restriction notice/certification will accompany the manifest of any material that is shipped offsite as a hazardous waste. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 50 of 63

56 (b) (c) (d) (e) Upon request, the Contractor shall provide the Authority with documentation on hazardous materials or waste stored, handled, generated, or disposed of by the Contractor in its use of the Premises. The Authority shall be copied on all correspondence with regulatory agencies concerning Contractor compliance with environmental regulations. The Contractor shall be a co-permittee in the Airport s Virginia Pollution Elimination Discharge System (VPEDS) permit. In this regard, the Contractor shall be responsible for participating in the development and implementation of a storm water pollution prevention plan and associated training programs. In case of a spill of oil or hazardous materials, the Contractor shall be responsible for immediately verbally notifying the Authority and completing a Spill Notification Checklist and submitting it to the Authority within twenty-four (24) hours of the spill. The Contractor is also responsible for notifying all pertinent regulatory agencies within the time frame prescribed under the respective statutes and regulations. The Contractor shall be responsible for cleanup of oil, grease, petroleum-based fluids, antifreeze, and other hazardous materials from the Premises and shall be responsible for complying with the Authority s environmental and recycling requirements for these materials. The Contractor shall be responsible for collecting and disposing of discarded batteries found on the Premises. Batteries shall be disposed of as hazardous waste or recycled as Universal Waste. Section 9.04 Releases of Hazardous Materials The Contractor shall promptly respond to and clean up any released or threatened release of any hazardous material into the stormwater or sanitary sewer drainage systems, soils, groundwater, waters or atmosphere, in accordance with applicable Federal, state and local statutes, ordinances, and regulations, and as authorized or approved by all Federal, state, or local agencies having authority to regulate the permitting, handling, and cleanup of hazardous Materials. Section 9.05 The Contractor's Responsibility for Environmental Costs and Damages The Contractor's hazardous materials shall be the sole responsibility of the Contractor. The Contractor shall be solely liable for and responsible for, including without limitation, at the Contractor's sole cost and expense: (a) (b) Corrective Action of the Contractor s hazardous materials as directed by any governmental agency, as required by any law, or as determined by a court of law to be necessary to prevent or eliminate any nuisance, trespass, waste or diminution in the value of the Premises or as necessary to avoid any impairment of the Authority's ability to use the Premises for Airport purposes upon expiration or termination of this Contract. Damages for injury or death to persons, or injury to property, the Premises and surrounding lands and waters arising out of the Contractor hazardous materials. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 51 of 63

57 (c) (d) (e) (f) (g) Claims resulting there from. Fines, costs, fees, assessments, taxes, penalties, demands, orders, directives, or any other requirements imposed in any manner by any governmental agency asserting jurisdiction, or under any law with respect to the Contractor s hazardous materials. Damages, costs, and expenditures for injury to natural resources resulting from the Contractor s hazardous materials, as required by applicable law. Failure to comply with laws regarding the generation, use, storage, transportation, treatment, management, or disposal of the Contractor s hazardous materials. Any other liability related to the Contractor s hazardous materials. While the Authority is not required to incur any costs, fees (including attorney, consultant and expert witness fees), or expenses for environmental compliance, or Corrective Action relating to the Contractor's hazardous materials, should the Authority incur any such costs, expenses, or fees due to the Contractor non-performance of its obligations under this Contract, the Contractor shall within thirty (30) days of demand reimburse the Authority for said costs, expenses or fees. Section 9.06 Contractor's Indemnification of the Authority In addition to any other indemnities in this Contract, the Contractor shall defend, indemnify, release, and hold harmless the Authority, its officers, agents and employees, successors and assigns from any and all responsibilities, damages, claims, penalties, orders, decrees, fines, liabilities, costs, expenditures, attorney's fees, litigation expenses, and court costs relating to the Contractor liabilities and responsibilities referred to this Article 9. It is expressly agreed that the foregoing indemnity (1) shall be subject to the Contractor being given notice of and a reasonable opportunity to respond, to negotiate or defend any matter covered by indemnity; (2) shall not be applicable to any loss, claim, damage, or liability arising out of any contractual obligations to any third party which the Authority may assume; (3) shall not be applicable to any damages or losses arising from loss of profits or business opportunity, or any other special or consequential damages, nor shall it be applicable to any attorney s fees or any fines or penalties levied upon the Authority; (4) shall be applicable only to leaks, spills, or discharges which result in a level of contamination exceeding the standards required by the applicable authorities as of the date of the Contractor s final date of occupancy of the Premises; and (5) shall inure only to the benefit of the Authority, and not to any subsequent purchasers, assigns or successors of either, or to any person or entity. In the event the indemnity set forth in Article 8 conflicts with the foregoing indemnity, the foregoing indemnity shall govern the Contractor s indemnification obligations for matters arising under Article 9 of the Contract. Section 9.07 Scope of Responsibilities The promises, conditions, covenants, and indemnities by the Contractor in this provision shall apply without limitation to the Contractor s employees, agents, franchisees, subcontractors and third-party suppliers of goods and services, and guarantors of the Contract. Further, with respect to each of the promises, conditions, covenants, and indemnities in this section, the Contractor Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 52 of 63

58 assumes responsibility to the Authority for the acts or omissions of the Contractor s employees, agents, franchisees, subcontractors and third-party suppliers of goods and services, shareholders, or subsidiaries (whether or not such acts or omissions are negligent, intentional, willful, or unlawful) in any way relating to the Contractor hazardous materials, or environmental compliance with respect to the Contractor s hazardous materials. Each of the promises and indemnities in this provision apply to any discharges of hazardous materials at the Premises (or emanating from the Premises) by the Contractor, and to any assessment, testing, investigation, remediation and/or cleanup with respect to the Contractor hazardous materials, whether occurring before or after the Contractor vacates the Premises. The promises and indemnities by the Contractor are continuing and survive termination of the Contract. Section 9.08 Underground Storage Tanks (USTs) and Aboveground Storage Tanks In addition to the Contractor s other responsibilities, if underground or aboveground storage tanks storing hazardous materials are used by the Contractor, the Contractor shall monitor such underground and aboveground storage tanks, obtain all required permits therefore, maintain appropriate records therefore, implement reporting procedures therefore, properly close such underground and aboveground storage tanks, pay all fees, taxes, and assessments applicable thereto, comply with all financial responsibility requirements applicable thereto, and perform all other requirements including but not limited to upgrade and other technical requirements under local, state and Federal statutes, ordinances, and regulations relating to underground and aboveground storage of hazardous materials and cleanup, as they now exist or may hereinafter be adopted or amended. For purposes of compliance with these laws, the Contractor is deemed the operator of all tanks, piping and related equipment used by the Contractor on the Premises. The cost of these responsibilities shall be considered a Reimbursable Expense. Section 9.09 Effect of Other Terms and Conditions of the Contract Any greater obligations on the Contractor, or further protections provided to the Authority, under this provision shall prevail over any terms or conditions in this Contract which are less stringent upon the Contractor, create less protection for the Authority, or are contradictory or inconsistent with this Section. The Contractor's obligations under this provision survive destruction of the Premises, condemnation and force majeure and continue until its obligation to perform Corrective Action ceases. In determining whether to consent to any transfer or assignment or subcontracting, the Authority may consider the proposed transferee s or assignee's or subcontractor s use of hazardous materials. The Contractor shall provide to the Authority any additional information related to hazardous materials requested by the Authority. Section 9.10 Air Quality All USTs and ASTs used for gasoline storage shall comply with Stage I vapor recovery in accordance with the requirements of Virginia's regulations for the control and abatement of air pollution. All gasoline dispensing nozzles shall be equipped with Stage II vapor recovery equipment which complies with the Virginia regulations. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 53 of 63

59 Section 9.11 Water Management Requirements. The Contractor shall comply with the following requirements: (a) (b) (c) The Contractor shall designate a pollution prevention coordinator and participate in the Authority's pollution prevention seminars during the Contract Term. The Contractor shall implement good management practices including good housekeeping practices such as vacuum cleaning any or all spots of oil, grease, and/or gasoline/other fuels on the ground of the Premises that may contribute hazardous materials to the storm water flows that run off from the Premises. The Contractor shall be fully responsible for all compliance monitoring and inspections performed by the Virginia Department of Environmental Quality (VDEQ) -Water Division. All compliance mandates, consent orders, and/or fines levied by the VDEQ- Water Division shall be the sole responsibility of the Contractor. ARTICLE 10. AIRPORT CONCESSIONS DISADVANTAGED BUSINESS ENTERPRISE (ACDBE) PARTICIPATION (a) ACDBE Participation. The Contractor has proposed to meet the Airport Concessions Disadvantaged Business Enterprise (ACDBE) goal of twenty-five percent (25%) participation through its joint venture with an Authority-certified ACDBE. The Contractor has promised that the ACDBE participation in the contract shall be not less than twenty-five percent (25%) during the operation period of the contract and that the ACDBEs will receive not less than a twenty-five percent (25%) share of the Management Fee commensurate with the ACDBEs contributions and responsibilities as specified in the joint venture agreement and subcontracts. The type, quantity and nature of the participation shall be as described in the Contractor's proposal attached as Exhibit H. The Contractor shall ensure that every reasonable opportunity is offered to expand their roles in the Contract in those operational areas deemed appropriate. (1) The ACDBE goal is applicable to this Contract at all times during the Contract Term, including the Option Period, if the Option Period is exercised. In unusual situations, consistent with the principles stated in the Authority s Contracting Manual, the Authority may permit the Contractor to replace an ACDBE with another ACDBE. In the event of disapproval, the Contractor shall continue to maintain the current ACDBE until the Authority approves a substitution. If the substitution is approved, the Contractor shall replace the current ACDBE with another ACDBE that has been reviewed, certified and approved by the Authority s Equal Opportunity Programs Office. The substitute ACDBE firm(s) shall participate at least to the same extent as the previous ACDBE participant. The Contractor shall monitor the certification status of any and all ACDBE firms included in this Contract, and shall ensure that their status as certified ACDBEs remains current. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 54 of 63

60 (2) The Joint Venture Partners shall comply with the terms of the Joint Venture Agreement. (b) Qualification as an ACDBE. To qualify as a ACDBE under 49 CFR Part 23 and 26 as amended, a business concern must meet the applicable size standard and must be a small business (as defined by the Small Business Administration), which is: a) at least fifty-one percent (51%) owned and controlled by one or more socially and economically disadvantaged individuals, or in the case of any publicly owned business, at least fiftyone percent (51%) of the stock is owned by one or more socially and economically disadvantaged individuals; and (b) whose management and daily business operations are controlled by one or more of the socially and economically disadvantaged individuals who own it. "Socially and economically disadvantaged individuals" include: (1) Women; (2) Black Americans, which includes a person having origins in any of the Black racial groups of Africa; (3) Hispanic Americans, which includes persons of Mexican, Puerto Rican, Cuban,, Dominican, Central, or South American, or other Spanish or Portuguese culture or origin, regardless of race; (4) Native Americans, which includes persons who are American Indians, Eskimos, Aleuts, and Native Hawaiians; (5) Asian-Pacific Americans, which includes persons whose origins are from Burma (Myanmar), Thailand, Malaysia, Indonesia, Singapore, Brunei, Japan, China, Taiwan, Korea, Vietnam, Laos, Cambodia (Kampuchea), the Philippines, Samoa, Guam, the U.S. Trust Territories of the Pacific Islands (Republic of Palau), Republic of the Marshall Islands, Federated States of Micronesia, or the Commonwealth of the Northern Mariana Islands, Macao, Hong Kong, Fiji, Tonga, Kiribati, Tuvalu, or Nauru; and (6) Subcontinent Asian-Indian Americans, which includes persons whose origins are from India, Pakistan, Bangladesh, Sri Lanka, Bhutan, the Maldives Islands, or Nepal. The Authority will generally presume that business owners who fall into one of these groups are socially and economically disadvantaged. Their disadvantaged status will not generally be investigated, unless a third-party challenge is made. Other individuals may be found to be socially and economically disadvantaged on a case-by-case basis. For example, a disabled Vietnam veteran, an Appalachian white male, or another person may claim to be disadvantaged. If such individual requests that his or her firm be certified as ACDBE, the Authority, as part of the certification process, will determine whether the individual is socially and economically disadvantaged under the criteria in 49 CFR Part 23 and 26. These owners must demonstrate that their disadvantaged status arose from individual circumstances, rather than by virtue of membership in a group. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 55 of 63

61 In order to be considered an ACDBE, a business concern must first be certified by the Authority or by the Virginia Department of Minority Business Enterprise. ACDBE certifications by other certifying agencies may be granted reciprocity in some cases. (c) ACDBE Compliance. (1) The Authority will conduct post-award compliance reviews to ensure that the ACDBE participation is occurring in accordance with the proposal and any agreements between the ACDBE and the Contractor approved by the Authority. (2) The Contractor shall provide true and accurate monthly reports of the ACDBE participation under this Contract using the Monthly Report Form- ACDBE Concessions Program as shown on Exhibit D-1. This report will include (as attachments to the report) minutes from joint venture management meetings. This report is to be submitted each month with the Contractor s Monthly Certified Statement. (3) Failure to provide ACDBE participation in accordance with this Contract may be considered a material breach of the Contract and the Authority may utilize all remedies authorized by the Contract, including, but not limited to, termination of the Contract for default. (d) ACDBE Goods and Services Expenditure Report. The Airports Authority encourages the Contractor to use minority and woman-owned firms when purchasing and subcontracting for goods and services (i.e. goods and services referred to in Section 4.06). The Contractor shall submit a report of Goods and Services expenditures each month with its Monthly Certified Statement as shown on Exhibit D-2. ARTICLE 11 - DEFAULT AND TERMINATION (a) Default Events. Each of the following events shall constitute a Default: 1. If an event of insolvency of the Contractor should occur, including, but not limited to, an assignment for the benefit of creditors. 2. The occurrence of any act which operates to deprive the Contractor of the powers and privileges necessary for the proper conduct of this Contract. 3. The abandonment of the Premises and facilities or discontinuance of operation of the taxicab concession. 4. If the Contractor's interest in this Contract is assigned by operation of law. 5. Contractor s failure to make good faith efforts to achieve the Contract s 50 percent DBE goal during any Contract Year. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 56 of 63

62 6. If the Contractor fails to perform, keep or observe any of the other terms, covenants and obligations under the Contract. (b) Consequences of a Default. 1. If a Default occurs, the Authority may give to the Contractor a notice of Default and an opportunity to cure. If the Contractor has not cured, or made reasonable progress to cure the Default within fifteen (15) days from the Contractor s receipt of the notice, the Authority may immediately terminate the Contract by written notice to the Contractor. Upon termination, the Contractor shall immediately quit the Premises and facilities and return them to the Authority s control. If the Authority elects to terminate this Contract, every obligation contained in this Contract to be performed by the Authority shall cease. 2. When this Contract is terminated, the Contractor shall immediately vacate the Premises and facilities and the Authority or its agents or employees may immediately or at any time thereafter, re-enter the Premises and facilities and remove the Contractor, its agents, subcontractors, invitees, and property. Re-entry and removal may be effected by summary dispossess proceedings, by any suitable action or proceeding at law, by force, or otherwise. The Authority shall be entitled to the benefits of all provisions of law respecting speedy recovery of the Premises and facilities held over by the Contractor. Any other notice to quit or re-enter the Premises and facilities is hereby expressly waived by the Contractor. The Authority shall not be liable in any way in connection with any action it takes pursuant to this Section. The Contractor's liability shall survive the Authority's re-entry, the institution of summary proceedings, and the issuance of any warrants with respect thereto. 3. If this Contract is terminated, the Contractor shall remain liable (in addition to accrued liabilities) to the extent legally permissible for the amounts that the Contractor would have been required to pay to the Authority had the Contract not been terminated. The Contractor shall also pay as damages the Authority s expenses for reentering or repossessing the Premises and facilities, for putting the Premises and facilities in proper repair, and for altering the same for a replacement contractor. In addition, the Contractor shall pay to the Authority such sums as the court which has jurisdiction there over may adjudge as reasonable attorney s fees with respect to any successful lawsuit or action instituted by the Authority to enforce the provisions of this Contract. 4. The Authority may enter into a new contract with another contractor that will occupy the Premises and facilities for all or any part of the unexpired portion of the Contract Term or for any longer period. The Authority has the sole and absolute discretion with respect to the selection of a new contractor and its use of the Premises and facilities. 5. If the Contractor is in Default under this Contract, the Authority may, after providing written notice to the Contractor of the Default, cure the Default at any Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 57 of 63

63 time through any action deemed appropriate by the Authority for the account and at the expense of the Contractor. The Contractor shall reimburse the Authority for any amounts expended by the Authority in connection with the cure. Such cure shall not constitute a waiver of the Authority's rights with respect to that or any other Default, unless otherwise expressly stated in writing by the Authority. 6. The Authority's rights and remedies set forth herein shall be in addition to any other right or remedy now and hereafter provided by law. All rights and remedies shall be cumulative and not exclusive of each other. No delay by the Authority in exercising a right or remedy shall constitute a waiver or acquiescence to the Default. No waiver of a Default shall be effective unless it is in writing. No waiver of a Default shall extend or affect any other Default or impair any right or remedy with respect thereto. 7. The right to lien on the personal property of the Contractor is expressly granted to the Authority in any case where the Contractor fails to pay amounts due to the Authority under this Contract. 8. The Authority shall not be liable for any damage, including, but not limited to, loss of profit, and the Contractor shall not make a claim of any kind whatsoever against the Authority, its agents or representatives, by reason of any action taken pursuant to this Section. 9. To the extent that the Authority s right to terminate this Contract in accordance with Section A.(2). of this Article 7 is temporarily or otherwise unenforceable under 11 U.S. C. Section 101 et. seq. as amended from time to time ( Bankruptcy Code ), or under any other statute, then Contractor as well as any trustee for the estate of Contractor agree to: (1) perform promptly every obligation of Contractor under this Contract (other than non-monetary obligations of the Contractor that are not capable of being performed due to the filing of a bankruptcy case by the Contractor under the Bankruptcy Code) until this Contract is either rejected, assumed or deemed rejected under the Bankruptcy Code; (2) pay the post-petition monthly payments of rent and other fees and expenses as and when such payments become due under the Contract; (3) assume or reject this Contract within the minimum period of time provided for so doing under the Bankruptcy Code and in connection therewith, Contractor hereby waives any right to request extensions of such time period unless Authority agrees in writing to permit an extended time period; (4) provide the Authority at least thirty (30) days prior written notice of any intended filing relating to its assumption of this Contract and in such notice, provide detail regarding any proposed assignee of the Contract, including financial information regarding such intended assignee; (5) upon the assumption of the Contract, cure any pre-petition default of Contractor under the Contract and provide Authority with adequate assurance regarding the ability of Contractor to continue to comply with the Contract; (6) provide the Authority adequate assurance of future performance under the Contract by the Contractor or Contractor s assignee. Nothing herein shall be deemed a consent by Authority regarding Contractor s ability to assign this Contract to any third party without Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 58 of 63

64 Authority s written consent. For purposes of this paragraph, adequate assurance of future performance shall be determined by the Authority in its sole discretion, provided however that Authority shall be reasonable in such determination. If there exists any post-petition default under the Contract, Contractor agrees to consent in writing to relief from the automatic stay under the Bankruptcy Code in favor of the Authority to enable Authority to terminate the Contract as expeditiously as possible. ARTICLE 12. LIQUIDATED DAMAGES The occurrence of any one or more of the failures to perform under the provisions of this Contract as listed below may result in the imposition of liquidated damages set out below (Liquidated Damages). The Contractor agrees that imposition of these Liquidated Damages is fair and reasonable for its failure to perform and further agrees that they do not constitute a penalty. The Authority will provide thirty (30) days advanced written notice that it intends to assess Liquidated Damages. Failure to impose Liquidated Damages for a particular violation shall not bar the Authority from imposing Liquidated Damages for subsequent violations of the same nature. The Authority will invoice the Contractor for Liquidated Damages. If the Contractor fails to pay the invoice within thirty (30) days from the invoice date, the Authority may withhold the amount due from moneys owed by the Authority to the Contractor. Liquidated Damages are not Reimbursable Expenses. The Liquidated Damages remedy is in addition to all other rights and remedies of the Authority. (a) (b) (c) (d) Non-Staffing at Exit Booths. The Contractor shall maintain the staffing as specified by the Manual. Should the Contractor fail to maintain adequate staffing or fail to obtain the Authority s permission not to staff a particular exit lane(s) booth, Liquidated Damages of $250 may be assessed for each hour or fraction thereof that an exit booth is not operated due to a lack of staffing. Failure to Submit Accounting and Operating Reports in a Timely Manner. Should the Contractor fail to submit any of the Accounting and Operating Report(s) required under Section 6.07 when due (or meet required deadlines for follow-up) or fail to obtain the Authority s authorization to delay or omit an Operating Report(s), Liquidated Damages of $250 per day, per Operating Report, may be assessed for each day the Operating Report(s) is late. Penalty for Late Deposits. Under Section 6.06 of this Contract, the Contractor shall deposit Operating Receipts in the Authority s account as defined in Section 6.06(b). If the Contractor fails to deposit Operating Receipts in the Authority s account in accordance with this Contract, the Authority may require the Contractor to pay as Liquidated Damages $1,000 per day. Penalty for Failure to Provide Requested Records. The Contractor shall provide all records and retrievals when requested. If such records are not received within fourteen (14) calendar days, the Contractor shall pay the Authority as Liquidated Damages the sum of one hundred dollars ($100) per day from the Contractor s own funds for each item requested but not provided. The Liquidated Damages shall be owed beginning on the Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 59 of 63

65 fifteenth (15th) day following the date the request was made. If the Contractor fails to pay the Liquidated Damages, the Authority may deduct the Liquidated Damages from amounts to be paid to the Contractor by the Authority. The Authority may, in its sole discretion, extend the deadline for production of requested records for good cause shown by the Contractor. Continued failure to provide requested records may result in the Authority making a determination to issue a default letter as noted in Article 11 should the Contractor fail to provide the accounts, books, records and related operational data as the Authority determines are necessary in connection with its review or audit. (e) (f) Receipts/Deposits Verification. Unexplained differences between what the Contractor reports collected as Operating Receipts under the Operating Reports and the actual received in the Authority s account may result in Liquidated Damages of $200 for two (2) or more unexplained differences. Miscellaneous Damage Amounts. The Contractor's Management Fee may, at the option of the Authority, may be reduced by the following amounts: (2) Returned Checks/Credit Cards. By the value of a returned check or canceled credit card or $100, whichever is greater, per check/credit card, when the patron presenting a returned check/credit has done so previously and the Contractor should reasonably have been aware of the previous returned check. (3) The Contractor shall respond in writing to customer complaints. Liquidated damages of $75 per occurrence may be assessed for each failure to respond in writing to a customer complaint within five (5) business days. An additional $100 per 24 hours may be assessed thereafter until the Contractor responds in writing to the customer complaint. (4) If the number of written, valid customer complaints (including social media) exceeds three (3) in any one calendar month, excluding complaints originating from the same incident and/or customer, then the Airports Authority may assess $100 in Liquidated Damages for the fourth (4th) customer complaint in calendar month and $250 for each additional complaint per calendar month. (5) Ticket Overcharges. By the amount overcharged a patron or $50, whichever is greater, if the Contractor charges any patron a price more than the established schedule of parking rates. (6) Unaccounted Tickets. By $20 for each ticket, in excess of 2% of total tickets issued per month that the Contractor cannot account for by a transaction." (7) Shopping Service. By $100 for each recurring failure per month reported by the Authority's shopping service contractor. (8) Towing and Impound Accountability. By $100 per towing/impound transaction that is not properly accounted for as detailed in the Contractor's approved Manual. (9) Passenger wait times. If the Authority receives excessive reports of passengers waiting longer than the approved schedules without a reasonable explanation, Liquidated Damages of $250 per occurrence may be assessed. Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 60 of 63

66 (10) Inoperative Buses. The Authority may assess Liquidated Damages in the amount of $500 per day that a shuttle bus remains inoperative from failure by the contractor to perform routine or emergency maintenance or required, safetyrelated modifications and improvements; provided the Contracting Officer directed, in writing, the Contractor to perform said maintenance, modifications or improvements, the failure to perform is within the control of the Contractor, and the assessment of Liquidated Damages begins only after the Contractor has been afforded a reasonable period in which to perform said maintenance, modifications or improvements. (11) Failure to Maintain Vehicles or Demonstrate Adequate Documentation. The Authority may assess Liquidated Damages in the amount of $500 for each vehicle in which the Authority has determined that the Contractor has failed to maintain the vehicle (or adequately demonstrate proof of the maintenance) in accordance with the requirements set forth herein. ARTICLE 13. GENERAL PROVISIONS (a) (b) (c) (d) Changes to the Scope of Operations: The Authority may, at any time by written notice after contract award, make changes within the general scope of the Contract, including, but not limited to, changes in: (1) Premises assigned; (2) the minimum and maximum limits on the level of staffing; (3) the fees to be charged for access to the system; (4) additional AVI accounts to manage; (5) the number of passengers assigned to each cab; and (6) the hours of operation. The Contractor shall institute such changes without delay. Incorporation of Standard Provisions: The Standard Provisions for Concession Contracts, dated July 6, 2006, with the exception of Sections 3.03 and 8.04, attached hereto as Exhibit F, are hereby incorporated into and made a part of this Contract. The Contractor shall be obligated to meet all requirements described in the Standard Provisions, PROVIDED, HOWEVER, that where an express provision of this Contract is in conflict with any provision of the Standard provision, this Contract shall control. Inconveniences During Construction: The Contractor recognizes that from time to time during the Contract Term, it will be necessary for the Authority to initiate and carry forward extensive programs of construction, reconstruction, expansion, relocation, maintenance and repair in order that the Airport and its facilities may be suitable for the volume and character of air traffic and flight activity which will require accommodation, and that such construction, reconstruction, expansion, relocation, maintenance and repair may inconvenience the Contractor in its operation at said Airport. The Contractor agrees that no liability shall attach to the Authority, its officers, agents, employees, contractors, subcontractors and representatives by way of such inconveniences and the Contractor waives any right to claim damages or other consideration therefore. All notices to be given to the Parties hereto shall be in writing unless otherwise stated and shall be properly given when personally delivered to the specific address and left with a responsible person, or delivered by overnight service such as Federal Express and, in both instances, an appropriate receipt is obtained, or when sent by facsimile to the Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 61 of 63

67 facsimile numbers listed below and an appropriate receipt is obtained, or when sent by registered or certified mail addressed to the Parties at their respective addresses herein below given. The Parties may change the information below upon ten (10) days written notice given as herein specified. The date of notice shall be deemed, when notice is mailed, to be the date of mailing so long as the Postal Service certified actual delivery. A refusal of an overnight service or registered or certified mail notice shall constitute actual delivery hereunder. (1) To the Authority for Ronald Reagan Washington National Airport: (2) To the Contractor: Vice President and Airport Manager Metropolitan Washington Airports Authority Ronald Reagan Washington National Airport Washington, DC Facsimile (703) Name Company Address IN WITNESS WHEREOF, the Parties hereto have executed this Contract as of the dates shown below. WITNESS: METROPOLITAN WASHINGTON AIRPORTS AUTHORITY By: Airport Administration Department Date: Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 62 of 63

68 CONTRACTOR A Joint Venture between and ATTEST: Contractor By: Title: Date: SECRETARY S CERTIFICATE I,, certify that I am the Secretary of the Corporation named as Contractor herein; that, who signed this Contract on behalf of the Contractor was then of said Corporation; that said Contract was duly signed in accordance with its Schedule of Authorizations, which Schedule was approved by its Board of Directors, and is within the scope of its corporate powers. (Corporate Seal) Secretary s Signature Public Parking and Shuttle Bus Concession at Ronald Reagan Washington National Airport Contract No. MWAA-5-15-C001 Page 63 of 63

69 Exhibit A PREMISES, FACILITIES AND OPERATING EQUIPMENT (and related operational documents) Ronald Reagan Washington National Airport

70 Exhibit A-1 PARKING LOTS MAPS Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport

71 PUBLIC PARKING LOTS MAP Exhibit A 1 Public Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport

72 Exhibit A-2 FACILITY MAPS Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport

73

74 Exhibit A-3 OPERATING EQUIPMENT ASSIGNED FOR THE USE OF THE CONTRACTOR Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport

75 OPERATING EQUIPMENT ASSIGNED FOR THE USE OF THE CONTRACTOR Public Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport Exhibit A 3 Description Serial Number Manufacturer Model Number Cost Date In Service Employee Name Dept ADAPTER, DATALINK CUMMINS $836 8/27/2009 SBO BARCODE READER MCC65L SYMBOL LS2208 $269 6/26/2008 SBO BARCODE READER JANAM XP20W $1,478 2/28/2008 SBO BARCODE READER INTERMEC CK71 12/6/2013 Parking BARCODE READER INTERMEC CK71 12/6/2013 Parking BASE STATION, RADIO 16C VERTEX VX 2000 $1,900 1/22/2007 Parking CAMERA, DIGITAL CANON A620 $230 7/27/2006 Matthew, Ms. Candice Parking CAMERA, DIGITAL CANON A570 $296 5/8/2008 Matthew, Ms. Candice Parking COMPUTER JLZ54V1 DELL OPTIPLEX 790 $858 6/15/2012 SBO COMPUTER 3FTMQN1 DELL OPTIPLEX 780 $996 3/16/2011 SBO COMPUTER GCPVLL1 DELL 780 $1,000 12/8/2010 SBO COMPUTER 1WRMQN1 DELL 780 $996 4/27/2011 MCDAVID, Mr. JOHN SBO COMPUTER 7F9STK1 DELL 760 $1,077 11/10/2010 SBO COMPUTER JM164V1 DELL OPTIPLEX 790 $858 6/15/2012 SBO COMPUTER JM174V1 DELL OPTIPLEX 790 $858 6/15/2012 BOGGS, Mr. JOSEPH SBO COMPUTER 1YNZXV1 DELL 7010 $825 11/19/2012 DIJAMCO, Mr. RAMON SBO COMPUTER 1YB0YV1 DELL 7010 $825 11/19/2012 SBO COMPUTER 2G9STK1 DELL 760 $1,077 8/12/2010 HACKETT, Ms. MARCIA SBO COMPUTER 2BJ62G1 DELL 755 $1,000 11/10/2010 BOND, Mr. RANDY SBO COMPUTER 9CRM3D1 DELL OPTIPLEX 745 MINI $1,000 6/19/2007 Biery, Mr. Jeff Parking COMPUTER JM5D4V1 DELL OPTIPLEX 790 $858 6/15/2012 Biery, Mr. Jeff Parking COMPUTER 1YL2YV1 DELL 7010 $825 11/19/2012 Bryce, Ms. Nancy Parking COMPUTER 2JVWD1 DELL OPTIPLEX 745 MINI $1,000 10/15/2007 Fesshaye, Ms. Yordanos Parking COMPUTER JM794V1 DELL OPTIPLEX 790 $858 6/15/2012 Fesshaye, Ms. Yordanos Parking COMPUTER GWWV6D1 DELL OPTIPLEX 745 MINI $1,000 7/19/2007 Matthew, Ms. Candice Parking COMPUTER BDTMQN1 DELL 780 $996 4/5/2011 Matthew, Ms. Candice Parking COMPUTER CWWV6D1 DELL OPTIPLEX 745 MINI $1,000 7/19/2007 Mohammad, Mr. Rafi Parking COMPUTER JM7C4V1 DELL OPTIPLEX 790 $858 6/15/2012 Mohammad, Mr. Rafi Parking COMPUTER 1CPVLL1 DELL OPTIPLEX 780 $996 6/24/2010 Saeed, Mr. Mirza Parking COMPUTER 3VZBZV1 DELL 7010 $826 12/27/2012 Saeed, Mr. Mirza Parking COMPUTER 2JPVLL1 DELL 780 $1,141 11/10/2010 Tewolde, Ms. Maaza Parking COMPUTER 7HWQGD1 DELL OPTIPLEX 745 MINI $1,000 8/15/2007 Tewolde, Ms. Maaza Parking COMPUTER BCRM3D1 DELL OPTIPLEX 745 MINI $1,000 6/19/2007 Thoedkiert, Ms. Parking COMPUTER JM764V1 DELL OPTIPLEX 790 $858 6/15/2012 Thoedkiert, Ms. Parking COMPUTER 7ZG0SD1 DELL OPTIPLEX 745 MINI $1,000 10/2/2007 Tsehaye, Mr. Henok Parking COMPUTER JLY64V1 DELL OPTIPLEX 790 $858 6/15/2012 Williams, Mr. Leroy Parking COMPUTER HMNFFC1 DELL OPTIPLEX 745 MINI $1,000 1/30/2007 Zhu, Ms. Shiyi Parking COMPUTER JLX64V1 DELL OPTIPLEX 790 $858 6/15/2012 Zhu, Ms. Shiyi Parking COMPUTER CLTMQN1 DELL 780 $996 4/5/2011 Andrus, Ms. Juanita Parking COMPUTER CD0ZXC1 DELL OPTIPLEX 745 MINI $1,000 5/9/2007 Andrus, Ms. Juanita Parking COMPUTER JM0F4V1 DELL OPTIPLEX 790 $858 6/15/2012 Parking COMPUTER JLV54V1 DELL OPTIPLEX 790 $858 6/15/2012 Parking COMPUTER 1LG8QD1 DELL OPTIPLEX 745 MINI $1,000 6/20/2007 Tisdale, Mr. Dwayne Parking COMPUTER 4JPVLL1 DELL OPTIPLEX 780 $1,000 6/24/2010 Parking COMPUTER JM844V1 DELL OPTIPLEX 790 $858 6/15/2012 Tisdale, Mr. Dwayne Parking COMPUTER JLXD4V1 DELL OPTIPLEX 790 $858 6/15/2012 Parking COMPUTER 3VGBZV1 DELL 7010 $833 12/12/2012 Parking COMPUTER 3VWGZV1 DELL 7010 $833 12/12/2012 Parking COMPUTER CWMCCZ1 DELL 7010 $863 12/13/2013 Tisdale, Mr. Dwayne Parking COMPUTER, LAPTOP 52ETSA91338 PANASONIC TOUGHBOOK $0 7/19/2012 SBO COMPUTER, LAPTOP DK7D2G1 DELL D630 $1,217 12/9/2008 SBO COMPUTER, LAPTOP JCTFF51 DELL D600 $2,571 4/19/2004 SBO COMPUTER, LAPTOP FQMQ8W1 DELL E6430 $1,282 12/12/2012 Tsehaye, Mr. Henok Parking COMPUTER, LAPTOP J7JDVM1 DELL E6410 $1,338 9/15/2010 Tisdale, Mr. Dwayne Parking COMPUTER, SERVER GCH1TH1 DELL R2200 $3,532 5/22/2009 Parking COMPUTER, SERVER 5V3SGS1 DELL R510 $6,415 3/6/2012 Parking COMPUTER, SERVER H924QS1 DELL R410 $4,185 3/6/2012 Parking

76 OPERATING EQUIPMENT ASSIGNED FOR THE USE OF THE CONTRACTOR Public Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport Exhibit A 3 Description Serial Number Manufacturer Model Number Cost Date In Service Employee Name Dept COPIER SLQ25551 CANON 5570 $13,747 9/5/2006 SBO COPIER XKP XEROX X7545 $9,555 12/19/2012 Parking COPIER SLH29604 CANON 2270 $6,466 9/6/2006 Parking FIREWALL JMX1601X08R CISCO ASA 5510 $2,745 5/11/2012 Parking LIFT, VEHICLE TH53965 KONI ST1072 $29,156 4/1/1998 SBO Mobile lifting system MAHA MCL 18 4 $28,683 1/14/2014 SBO PLAYER, VCR J8MA12285 PANASONIC PA/PV 8450 $167 11/19/1998 Parking POWER SUPPLY JS APC SMX2000RMLV2U $1,123 3/6/2012 Parking PRINTER 3JQSQ71 DELL M5200N $499 10/10/2006 SBO PRINTER CNDY HEWLETT PACKARDP4015N $1,328 12/9/2010 SBO PRINTER VND3B63851 HEWLETT PACKARDP1505 $183 11/10/2010 BOND, Mr. RANDY SBO PRINTER CNBGB31009 HEWLETT PACKARDCP1025NW $199 10/28/2011 HACKETT, Ms. MARCIA SBO PRINTER CNHC61J2QH HEWLETT 1320 $275 5/2/2006 Biery, Mr. Jeff Parking PRINTER VNB3N10671 HEWLETT P1606DN $188 7/12/2012 Biery, Mr. Jeff Parking PRINTER VNB3M43009 HEWLETT P1606DN $188 7/17/2012 Bryce, Ms. Nancy Parking PRINTER CNHC61J2QJ HEWLETT 1320 $275 5/2/2006 Fesshaye, Ms. Yordanos Parking PRINTER VNB3M34505 HEWLETT P1606DN $188 7/12/2012 Mohammad, Mr. Rafi Parking PRINTER VNB3N10685 HEWLETT P1606DN $188 7/12/2012 Saeed, Mr. Mirza Parking PRINTER CNHC61J2QP HEWLETT 1320 $275 5/2/2006 Tsehaye, Mr. Henok Parking PRINTER VNB3M34504 HEWLETT P1606DN $188 7/12/2012 Tsehaye, Mr. Henok Parking PRINTER CNDY HEWLETT 4015TN $1,328 12/7/2010 Zhu, Ms. Shiyi Parking PRINTER CNBCCD82R6 HEWLETT M601DN $834 6/18/2012 Parking PRINTER CNDY HEWLETT 4015TN $1,328 12/7/2010 Andrus, Ms. Juanita Parking PRINTER CNDY HEWLETT P4015TN $1,328 5/31/2011 Andrus, Ms. Juanita Parking PRINTER CNDY HEWLETT P4015N $1,328 12/9/2010 Minni, Mr. Ahmed Parking PRINTER CNDY HEWLETT 4015TN $1,328 12/7/2010 Parking PRINTER VNB3N10686 HEWLETT P1606DN $188 7/12/2012 Tisdale, Mr. Dwayne Parking PRINTER, BARCODE 41A ZEBRA TLP2844 $699 6/26/2008 SBO PRINTER, ID A FARGO 4250 $600 2/10/2004 Parking PRINTER, MULTIFUNCTIONCNF9CCJXKN HEWLETT PACKARDCM2320NF $783 1/30/2012 SBO PRINTER, CNC9D4H53Z HEWLETT M175NW $328 7/17/2012 Mohammad, Mr. Rafi Parking PRINTER, CND8F4K8N1 HEWLETT M475DN $648 6/7/2013 Parking PRINTER, CNB8D2PS1Q HEWLETT M475DN $838 7/17/2012 Tisdale, Mr. Dwayne Parking PROJECTOR PRVK EPSON EX7210 $650 5/10/2012 Parking RADIO, HANDHELD 5L VERTEX VX824G75 $526 7/18/2006 SBO RADIO, HANDHELD 5K VERTEX VX824G75 $577 1/4/2006 SBO RADIO, HANDHELD 5K VERTEX VX824G75 $577 1/4/2006 SBO RADIO, HANDHELD 5L VERTEX VX824G75 $526 7/18/2006 SBO RADIO, HANDHELD 5L VERTEX VX824G75 $526 7/18/2006 SBO RADIO, HANDHELD 5L VERTEX VX824G75 $526 7/18/2006 SBO RADIO, HANDHELD 5N VERTEX VX 824 G75 $465 1/22/2007 SBO RADIO, HANDHELD 5N VERTEX VX 824 G75 $465 1/22/2007 SBO RADIO, HANDHELD 5L VERTEX VX824G75 $526 7/18/2006 SBO RADIO, HANDHELD 5N VERTEX VX824G75 $526 8/8/2006 Tsehaye, Mr. Henok Parking RADIO, HANDHELD 5K VERTEX VX824G75 $577 1/4/2006 Parking RADIO, HANDHELD 5K VERTEX VX824G75 $577 1/4/2006 Parking RADIO, HANDHELD 5K VERTEX VX824G75 $577 1/4/2006 Parking RADIO, HANDHELD 5L VERTEX VX824G75 $526 7/18/2006 Parking RADIO, HANDHELD 5L VERTEX VX824G75 $526 7/18/2006 Parking RADIO, HANDHELD 5L VERTEX VX824G75 $526 8/8/2006 Parking RADIO, HANDHELD 5N VERTEX VX 824 G75 $465 1/22/2007 Parking RADIO, HANDHELD 5N VERTEX VX 824 G75 $465 1/22/2007 Parking RADIO, HANDHELD 5N05097 VERTEX VX 824 G75 $465 1/22/2007 Parking RADIO, MOBILE 6K VERTEX VX 2100U $395 1/22/2007 SBO RADIO, MOBILE 6K VERTEX VX 2100U $395 1/22/2007 Parking RADIO, MOBILE 6K VERTEX VX 2100U $395 1/22/2007 Parking SCANNER CN7B2TR10R HEWLETT 5590 $247 6/4/2010 Thoedkiert, Ms. Parking

77 OPERATING EQUIPMENT ASSIGNED FOR THE USE OF THE CONTRACTOR Public Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport Exhibit A 3 Description Serial Number Manufacturer Model Number Cost Date In Service Employee Name Dept SNOWPLOW E+16 WESTERN 8' $6,687 1/3/2013 Parking SNOWPLOW E+16 WESTERN 8' $6,687 1/3/2013 Parking SOFTWARE PLVPQS TRANSMAN PRO BASE $5,608 2/22/1999 SBO SWEEPER, RIDING TENNANT 800 $38,336 9/23/1998 Parking SWEEPER, RIDING TENNANT 800G $38,793 10/25/1995 Parking SWITCH, KVM 223M6S1 DELL 1082DS $1,916 3/6/2012 Parking SWITCH, NETWORK SPE154400J5 CISCO WS C4506 E V03 $3,050 1/4/2012 Parking SWITCH, NETWORK SPE154400HQ CISCO WS C4506 E V03 $35,693 2/22/2012 Parking SYS., BULK OIL/FLUID SCOTT AUTO EQUI 240 GAL. $14,600 4/7/2003 SBO WASHER, PRESSURE NORTH STAR $6,700 3/27/2012 Parking WASHER, PRESSURE NORTH STAR $6,700 3/27/2012 Parking

78 Exhibit A-4 SHUTTLE BUSES LEASED TO THE CONTRACTOR Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport

79 SHUTTLE BUSES ASSIGNED TO CONTRACTOR Public Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport Exhibit A 4 Description Serial Number Manufacturer Model Number Cost Date In Service Mileage@ 12/31/14 Vehicle # Dept BUS, SHUTTLE B6X Van Hool A508 $218, /28/ , SBO BUS, SHUTTLE B Van Hool A508 $227, /16/ , SBO BUS, SHUTTLE B Van Hool A508 $227, /16/ , SBO BUS, SHUTTLE B Van Hool A508 $227, /16/ , SBO BUS, SHUTTLE B Van Hool A508 $227, /1/ , SBO BUS, SHUTTLE G47C ELDORADO NAT'L AXESS 40 $371, /27/ , SBO BUS, SHUTTLE G67C ELDORADO NAT'L AXESS 40 $371, /27/ , SBO BUS, SHUTTLE G87C ELDORADO NAT'L AXESS 40 $371, /27/ , SBO BUS, SHUTTLE GX7C ELDORADO NAT'L AXESS 40 $371, /25/ , SBO BUS, SHUTTLE G17C ELDORADO NAT'L AXESS 40 $371, /25/ , SBO BUS, SHUTTLE G37C ELDORAGO NAT'L AXESS 40 $371, /25/ , SBO BUS, SHUTTLE 5FYD8FV13CB New Flyer XD40 $433, /30/ , SBO BUS, SHUTTLE 5FYD8FV15CB New Flyer XD40 $433, /30/ , SBO BUS, SHUTTLE 5FYD8FV17CB New Flyer XD40 $433, /30/ , SBO BUS, SHUTTLE 5FYD8FV19CB New Flyer XD40 $433, /30/ , SBO BUS, SHUTTLE 5FYD8FV10CB New Flyer XD40 $433, /30/ , SBO BUS, SHUTTLE 5FYD8FV12CB New Flyer XD40 $433, /30/ , SBO BUS, SHUTTLE 5FYD8FV14CB New Flyer XD40 $433, /30/ , SBO BUS, SHUTTLE 5FYD8FV14DB New Flyer XD40 XCELSIOR $443, /24/ , SBO BUS, SHUTTLE 5FYD8FV16DB New Flyer XD40 XCELSIOR $443, /24/ , SBO BUS, SHUTTLE 5FYD8FV18DB New Flyer XD40 XCELSIOR $443, /24/ , SBO BUS, SHUTTLE 5FYD8FV1XDB New Flyer XD40 XCELSIOR $443, /25/ , SBO BUS, SHUTTLE 5FYD8FV12EC New Flyer XD40 XCELSIOR $453, /1/2014 1, SBO BUS, SHUTTLE 5FTD8FV14EC New Flyer XD40 XCELSIOR $453, /1/2014 1, SBO BUS, SHUTTLE 5FYD8FV16EC New Flyer XD40 XCELSIOR $453, /1/2014 1, SBO BUS, SHUTTLE 5FYD8FV18EC New Flyer XD40 XCELSIOR $453, /1/2014 1, SBO

80 Exhibit A-5 SERVICE VEHICLES ASSIGNED FOR THE USE OF THE CONTRACTOR Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport

81 SERVICE VEHICLES ASSIGNED TO CONTRACTOR Public Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport Exhibit A 5 Description Serial Number Manufacturer Model Number Date In Service Vehicle # Mileage@ 12/31/14 Dept LOADER, MULTI PURPOSE A3NV14975 BOBCAT S650 12/22/2011 BC1 600 Parking LOADER, MULTI PURPOSE A3NV15301 BOBCAT S650 12/22/2011 BC2 600 Parking TRUCK, PICKUP CHEVROLET CS /28/2005 CS11 139,982 SBO TRUCK, PICKUP 1FT8X3BT9CEC32465 FORD F350 8/15/2012 GM5 7,633 SBO TRUCK, PICKUP 1FT7X2BTXCEA45418 FORD F /23/2011 PO2 19,353 Parking TRUCK, PICKUP 1FT7W2BT0DEA26641 FORD F250 1/18/2013 PO3 27,646 Parking TRUCK, PICKUP 1FT7W2BT9DEA26640 FORD F250 1/18/2013 PO4 8,682 Parking TRUCK, TOW 1FDUF4GT8CEA99094 FORD F450 3/15/2012 TT1 8,367 Parking TRUCK, TOW 1FDUF4TXCEA99095 FORD F450 3/15/2012 TT2 8,405 Parking VEHICLE, SPORTS UTILITY IFMHK8B80BGA84325 FORD EXPLORER 10/13/2011 PO1 6,513 Parking VEHICLE, VAN DODGE /23/2009 V 2 116,062 SBO VEHICLE, VAN 1FMNEBL0CDA78520 FORD E150 4/30/ ,364 SBO VEHICLE, VAN R47B CHRYSLER CARAVAN 7/13/2010 VP1 83,717 Parking

82 Exhibit A-6 SHUTTLE BUS ROUTES Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport

83 SHUTTLE BUS ROUTES Public Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport Exhibit A 6 Economy Route Buses travel through Economy Parking to the General Aviation Terminal, along Thomas Avenue to the road in from of Terminal A via Abingdon Drive, to the three (3) drop off locations in front of Terminals B and C on the upper level (departures) roadway. From there, buses travel the fly over bridge above the Metro to the West Entrance Road, stopping at the shelter near the East West building, then returning to Terminal A, where passengers will board for Economy Parking. Busses will then travel down the "Commercial Vehicle Only" ramp to the lower level (arrivals) roadway for Terminals B and C. Then they will travel up the ram at the north end of Terminal C to the fly over bridge above the Metro to the West Entrance Road. Buses will pass between the East West Buildings and the Shops Buildings to the Route 233 traffic light. Then continue south along Thomas Avenue and into Economy Parking to complete the route. The Economy Route starts and ends at Shelter # miles or 19 minutes without dwell time Rental Car/Garage Route From Parking Garages A, B and C, buses travel via the West Entrance Road to Terminal A. From Terminal A, buses travel to the three (3) drop off locations in front of Terminals B and C on the upper level (departures) roadway. From there, buses travel across the fly over bridge above Metro to the West Entrace Road, stopping at Shelter #25 near the East West Building, and then returning to Terminal A, where passengers will board for Garage parking, rental cars and Metro. Buses will continue down the "Commercial Vehicles Only" ramp to the lower level (arrivals) roadway for Terminals B and C. Buses will then travel up the ram at the north end of Terminal C to the fly over bridge above Metro to the West Entrance Road. Buses will pass the East West Building bus shelter #25 (but do not stop) and then to Parking Garage A, and then B and C, picking up patrons going to the terminals, and finally returning to Terminal A to complete the route. 3.8 miles of 13 minutes without dwell time. Employee Route Buses travel from Shelter #33 in the Crew Lot, through Employee Lot U to the General Aviation Terminal along Thomas Avenue to Hangers 7 and 3, and Terminal A via the lower level roadway. Buses travel from Terminal A down the "Commerical Vehicle Only" ramp to the lower level (arrivals) roadway for Terminals B and C. Buses stop at Doorways #1, #6, #12 and 1 Aviation Circle, and then proceed to the West Entrance Road. Buses pass between the East West buildings and the shops building, making one stop before the Route 233 traffic light. Buses will proceed across Route 233 to Abingdon Drive, stop at the Thomas Avenue traffic light, then continue south along Thomas Avenue, stopping at Hanger 7, then to the General Aviation Terminal and into Employee Lot U and the Crew Lot to complete the route. 4 miles or 14 minutes without dwell time.

84 Exhibit A-7 SHUTTLE BUS LEASE Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport

85 SUPPLEMENTAL LEASE AGREEMENT NO. LD-XX-XX TO CONTRACT NO. MWAA-6-15-C001 This Supplemental Lease Agreement (hereinafter referred to as "Lease") is made as of the day of, 2015 by and between the Metropolitan Washington Airports Authority (hereinafter referred to as "Lessor"), located at 1 Aviation Circle, Washington, D.C and CONTRACTOR, located at ADDRESS, (hereinafter referred to as Lessee); WITNESSETH: WHEREAS, the Lessor operates Ronald Reagan Washington National (Reagan Airport) and Washington Dulles International Airport (Dulles Airport) and the Dulles International Airport Access Highway (DIAAH); WHEREAS, Lessee has entered into Contract No C001 (Contract), with the Lessor to provide for the operation and management of the public and employee parking and shuttle bus services at Dulles Airport; WHEREAS, the provisions of that Contract require that Lessee use a fleet of Lessorowned buses, support vehicles, and equipment to provide the service required by the Contract; and WHEREAS, the Lessor and the Lessee desire to enter into a lease arrangement regarding the use of Lessor-owned buses, support vehicles, and equipment. NOW THEREFORE, in consideration of the mutual covenants and obligations contained herein, and other good and valuable consideration, the Lessor and the Lessee hereby mutually covenant and agree as follows: ARTICLE I RECITALS The premises set forth above are hereby incorporated and made a part of this Lease. ARTICLE II LEASE The Lessor hereby permits Lessee to operate and maintain NUMBER (X) low floor diesel buses, support vehicles, and equipment (hereinafter referred to collectively as the Vehicles ) as identified in Exhibit A of this Lease in furtherance of the services required to be performed by the Contractor under the Contract. Supplemental Lease Agreement No. LD 15 XX Page 1 of 17

86 ARTICLE III OWNERSHIP It is expressly understood that the Lessee acquires no ownership, title, property rights or interests in the Vehicles, other than the right to use the Vehicles, as described in this Lease. Lessee shall not remove or otherwise alter any logos, or information placed on the Vehicles by the Lessor without the prior written approval of the Lessor or unless otherwise expressly provided herein. Lessee shall make no alterations of any kind to any of the Vehicles without the express written prior approval of the Lessor. Alterations shall be defined as the installation or replacement of any major components of the Vehicles that are not "in kind" components. ARTICLE IV DISCLAIMER OF WARRANTIES At the commencement date of this Lease, the Lessee shall receive the Vehicles in as is condition. Some of the Vehicles may be provided with the remaining original manufacturer s warranty. The terms and conditions of the manufacturer s warranty are provided in Exhibit B of this Lease. The Lessor has made no other representation or warranty of any kind, nature or description, express or implied, with respect to the Vehicles. Lessee accepts the Vehicles from the Lessor "AS IS/WHERE IS." In no event shall any defect in, or unfitness of the Vehicles, relieve the Lessee of any obligations of this Lease or the Contract. ARTICLE V TERM The Term of this Lease shall coincide with the term of the Contract upon acceptance of all or any portion of the Vehicles by the Lessee. An acceptance sheet is attached hereto as Exhibit C, to be signed by the Lessee. The Term of this Lease shall coincide directly with the Term of the Contract and shall automatically be extended commensurate with any Option Period(s) granted under the Contract. At no time shall the Term of this Lease exceed the expiration date of the Contract. In the event that the Contract is terminated, this Lease shall also terminate on the termination date of the Contract. This Lease may also be terminated for any reason by the Lessor upon ninety (90) days advance written notice to the Lessee. ARTICLE VI PERMITTED USE A. The Lessee shall utilize the Vehicles solely in connection with the services to be provided by Lessee under the Contract. B. Lessee agrees to use the Vehicles in a careful and proper manner and in compliance with all applicable federal, State, and local laws and Airports Authority Regulations Supplemental Lease Agreement No. LD 15 XX Page 2 of 17

87 relating to the possession, operation, use, or maintenance of the Vehicles. Lessee shall obtain all necessary insurance, licenses, and permits for the use of the Vehicles and shall permit the Vehicles to be operated only by properly trained employees with a good driving history (a point value of negative three (-3) or greater with no convictions of reckless driving or similar infractions within five (5) years. C. The Lessee shall not place or cause to be placed any advertising on the Vehicles without the Lessor s prior written approval or unless otherwise directed to do so by the Lessor. ARTICLE VII ASSIGNMENT; SUBLEASE The Lessee shall not assign, transfer or encumber this Lease or enter into any sublease, management contract or other agreement relating to the Vehicles, or any portion thereof, except on such terms and conditions approved in writing in advance by the Lessor and only under the terms and conditions for operation and maintenance of the Vehicles as set forth herein. ARTICLE VIII LEASE FEE A. Amount. The Lessee shall pay the Lessor a Lease Fee of One Dollar ($1.00) per Vehicle, every twelve (12) months (or portion thereof if less than 12 months), for the Term of this Lease. B. Payment. The Lease Fee of One Dollar ($1.00) per Vehicle, per year shall be paid on or before the first day of each Contract Year as defined in the Contract. ARTICLE IX MONTHLY REPORTS The Lessee shall comply with the reporting requirements set forth in Article 6, Section 6.07 of the Contract. ARTICLE X LESSEE OWNED EQUIPMENT With the express prior written approval of the Lessor, not to be unreasonably withheld, the Lessee shall have the right to install and, upon termination of this Lease, remove all of Lessee's owned equipment. Supplemental Lease Agreement No. LD 15 XX Page 3 of 17

88 ARTICLE XI FUELING The Lessor shall provide fuel and fuel dispensing facilities for the Contractor's use in fueling the Vehicles as provided in Article 4, Section 4.04 of the Contract. ARTICLE XII VEHICLES AND ASSOCIATED EQUIPMENT MAINTENANCE The Lessee shall ensure that all Vehicles are maintained and operated with a clean appearance and proper mechanical operating condition throughout the term of the Lease, and repair and replace all parts and equipment, as necessary. Lessee shall comply with all of the maintenance requirements set forth Article 4, Section 4.05 of the Contract and the following maintenance requirements for all Vehicles and associated equipment: A. Perform all manufacturers' recommended preventive maintenance as identified in Exhibit D of this Lease. A record of each preventive maintenance activity performed on each Vehicle shall be prepared in a timely manner and made available to the Lessor during regular business hours upon request. The Lessor's review may be made without advance notice. B. Inspect each Vehicle daily for mechanical, safety and appearance items. A checklist, the format of which shall be subject to the advance written approval of the Lessor, will be prepared for each Vehicle for each inspection. These records shall be kept in an organized manner and made available to the Lessor during regular business hours upon request. The Lessor s review may be made without advance notice. C. Perform a quarterly safety inspection of all Vehicles and associated equipment by a qualified service mechanic. A record of these inspections shall be maintained by the Lessee and made available for the Lessor's inspection during normal business hours upon request without advance notice. D. Make repairs and replace parts, equipment, etc., needed due to normal wear and tear. The Lessor shall have the right to inspect Vehicles and associated equipment and order repairs. E. Make repairs and replace parts, equipment, etc., needed due to accidents or abuse by the Lessee within thirty (30) days from the date of the accident or damage. The Lessee shall be solely responsible for all associated expenses of repairing any damage to the Vehicles. These expenses are Non-Allowed Expenses for Reimbursable Expenses as defined in the Contract. F. Use only Lessor-approved outside vendors to perform work on Vehicles and associated equipment in which the Lessee is unable to perform. The Lessee shall provide a list of recommended vendors at the start of the Lease for the Lessor's approval. Supplemental Lease Agreement No. LD 15 XX Page 4 of 17

89 The Lessee may also recommend other vendors for approval during the term of the Lease. G. The Lessor shall not perform any maintenance on the Vehicles on the Lessee s behalf during the Term of the Lease. ARTICLE XIII MANUFACTURER'S WARRANTIES The manufacturer s warranties for the Vehicles are attached hereto as Exhibit B. The Lessee shall not infringe or impair the warranty on the Vehicles, and shall make the Vehicles available to the Lessor and the sales or service representatives of the manufacturer upon request for warranty service or warranty inspection. The Lessee shall ensure that all maintenance required under the manufacturer s warranty is performed thoroughly within the warranty s required intervals. After consultation with the Lessor, the Lessee shall submit (in a timely manner) all warranty claims directly to the manufacturer for processing. The Lessee shall send the Lessor a copy and inform the Lessor of the status of each warranty claim made. All credits, proceeds, parts, or adjustments obtained by the Lessee to the extent of the warranty claim shall accrue to the Lessor. ARTICLE XIV REGISTRATION, LICENSING, AND INSPECTIONS FEES The Lessee shall be reimbursed by the Lessor for any and all permit, inspection and registration fees, titles, and tags as may be required by any local, State, or federal government for the assignment and operation of the Vehicles. The Vehicles shall be titled in the name of the Lessor. The Vehicles shall be registered in the name of the Lessee so that Lessee can obtain plates and renew the Vehicle registration. The Vehicles shall not be tagged as Virginia Local Government vehicles. The Lessor permits the Virginia Department of Motor Vehicles to also include the Lessee s name and address in the registration address field on the title record so that Lessee has the ability to handle all vehicle registration transactions for the leased vehicles. ARTICLE XV INSPECTIONS The Lessor shall arrange for an inspection of the Vehicles prior to the Vehicles being turned over to the Lessee, for the purpose of determining that the Vehicles are fully operational, and in excellent mechanical and physical condition, to the Lessor s and Lessee s reasonable satisfaction. The Lessee shall make available each Vehicle to the Lessor for periodic inspection, upon the Lessor s request. The Lessor reserves the right to inspect the Vehicles from time to time. Within sixty (60) days prior to the termination of the Lease, the Lessor may arrange for an inspection of the Vehicles. Supplemental Lease Agreement No. LD 15 XX Page 5 of 17

90 ARTICLE XVII INDEMNIFICATION AND INSURANCE A. Indemnification. Lessee shall defend, indemnify, and hold the Lessor and its agents, officers, directors, and employees harmless from and against any and all claims, suits, demands, actions, liabilities, loses, damages, judgments, fines, or expenses, including all costs for investigation and defense including but not limited to attorney fees, adjuster expenses, expert costs, court costs, and any other costs to investigate, mitigate and defend arising out of the Lessee s activities under this Lease and Lessee s activities under the Contract, including but not limited to, Lessee s use, maintenance and occupancy of the Vehicles, or Lessee s use or occupancy of any of the Lessor s facilities, regardless of where the injury, death, or damage may occur. Upon receipt of any claim from the Lessor for damages arising out of any matter for which the Lessee herein agrees to hold the Lessor harmless, then and in that event the Lessor shall notify the Lessee of such claim and the Lessee shall have the right to settle, compromise, or defend the same. The Lessee shall further use legal counsel reasonably acceptable to the Lessor in carrying out the Lessee s obligations hereunder. The provisions of this Article XVII.A shall survive the expiration, termination, or early cancellation of this Lease and the Contract. B. Insurance. 1. The Lessee shall procure and maintain at its expense during the Lease period the following insurance coverage from an insurance company or companies possessing a rating of A- VII or higher from the A.M. Best Company or an equivalent rating service. THE METROPOLITAN WASHINGTON AIRPORTS AUTHORITY SHALL BE NAMED AS AN ADDITIONAL INSURED on Commercial General Liability, Commercial Auto Liability, and Umbrella/Excess Liability policies. All of the policies required of the Lessee shall contain a Waiver of Subrogation provision waving all rights of recovery under subrogation or otherwise against the Lessor. The Lessee shall advise the Lessor of any cancellation, non-renewal, or material change in any policy within five business days of notification of such action. All of the policies required of the Lessee shall be primary and the Lessee agrees that any insurance maintained by the Lessor shall be non-contributing with respect to the Lessee s insurance. 2. Commercial General Liability. Commercial General Liability shall be a limit of not less than $1,000,000 for each occurrence. The commercial general liability insurance shall cover, but not be limited to, liability arising from premises operations, independent contractors and subcontractors, products-completed operations, personal injury and advertising injury, and liability assumed under an insured contractor. Supplemental Lease Agreement No. LD 15 XX Page 6 of 17

91 3. Commercial Automobile Liability. The Lessee shall maintain automobile liability insurance including physical damage coverage. The commercial automobile liability obtained by the Lessee shall be direct primary insurance to cover the Vehicles for the Lessor. a. The commercial automobile liability shall be a limit of not less than $12,000,000 for each accident. b. Physical damage coverage is required and shall include collision and comprehensive coverage. The Lessor-Additional Insured and Loss Payee Endorsement (CA 20 01), or a substitute form providing equivalent coverage, shall be obtained to identify the Metropolitan Washington Airports Authority as additional insured and loss payee. c. Coverage shall include bus operations, towing operations, and operations of other vehicles and equipment. d. Coverage shall include loading and unloading of passengers and property. e. Coverage shall also include uninsured and underinsured motorist clauses in accordance with Virginia statutory minimums. 4. Property Insurance with All Risk coverage to include the full replacement cost under an All Risk policy for the Vehicles provided under this Lease that are not covered by the Commercial Automobile Liability policy. 5. By requiring insurance herein, the Lessor does not represent that coverage and limits will necessarily be adequate to protect Lessee and such coverage and limits shall not be deemed as a limitation on Lessee s liability under the indemnities granted to the Lessor in this Lease. 6. The Lessor reserves the right at any time throughout the term of the Lease to adjust the aforementioned insurance requirements, if, in Lessor s reasonable judgment, the insurance required by the Lease is deemed inadequate to properly protect the Lessor s interest. 7. The failure of the Lessor at any time to enforce the insurance provisions, to demand such certificate or other evidence of full compliance with the insurance requirements, or to identify a deficiency from evidence that is provided shall not constitute a waiver of those provisions nor in any respect reduce the obligations of the Lessee to maintain such insurance or to defend and hold the Lessor harmless with respect to any items of injury or damage covered by this Lease. 8. The Lessee is responsible to ensure that all subcontractors independently carry insurance appropriate to cover the subcontractor's exposures or are covered under the Lessee s policies. Supplemental Lease Agreement No. LD 15 XX Page 7 of 17

92 9. The Lessee shall provide the Contracting Officer with a valid Certificate of Insurance, in advance of the performance of any service and as soon as possible after insurance policy renewal, exhibiting coverage as required by this Lease and the Contract. If commercial umbrella or excess policies are obtained to meet the required limits of insurance, then the Certificate of Insurance must indicate the policies covered by the umbrella or excess policies. The Certificate of Insurance shall contain any applicable additional insured statement as referred to herein. The Certificate of Insurance shall be provided on the industry standard form (ACORD 25) or other form acceptable to the Lessor and the Contract number shall be listed on the Certificate of Insurance and issued to: Metropolitan Washington Airports Authority Airport Administration Department, MA-230 P.O. Box Washington Dulles International Airport Washington, DC ARTICLE XVII NOTICE OF ACCIDENT The Lessee shall notify Lessor of any accident or collision involving the use or operation of any Vehicle in accordance with Article 4, Section 4.10 of the Contract. Lessee agrees to cooperate with Lessor in the investigation, defense, or prosecution of any claim or suit arising from any such accident or collision. ARTICLE XVIII RECORDS AND REPORTS The Lessee shall advise the Lessor of the status of the Vehicles upon reasonable prior notice from the Lessor. The Lessee shall collect and submit to the Lessor such financial statements, data, records, contracts and other documents relating to each Vehicle or the use thereof, in accordance with Article 6, Section 6.07 of the Contract. ARTICLE XVIX AUDIT The Lessee shall permit the authorized representatives of the Lessor to inspect and audit on a periodic basis upon reasonable prior notice from the Lessor all data and records of the Lessee's performance under this Lease. ARTICLE XX DEFAULT, AND RIGHTS AND REMEDIES UPON DEFAULT A. The occurrence of any of the following events shall be considered an Event of Default by the Lessee: Supplemental Lease Agreement No. LD 15 XX Page 8 of 17

93 1. The Lessee shall become insolvent, or shall take the benefit of any present or future insolvency statute, or shall make a general assignment for the benefit of creditors, or shall file a voluntary petition in bankruptcy or a petition or answer seeking an arrangement of its reorganization or the readjustment of its indebtedness under the federal bankruptcy laws or under any other law or statute of the United States or of any state thereof, or shall consent to the appointment of a receiver, trustee, or liquidator of all or substantially all of its property; or 2. By order or decree of a court, the Lessee shall be adjudged bankrupt or an order shall be made approving a petition filed by any of the creditors or, if the Lessee is a corporation, by any of the stockholders of the Lessee seeking its reorganization or the readjustment of its indebtedness under the federal bankruptcy laws or under any law or statute of the United States or of any state thereof; or 3. A petition under any part of the federal bankruptcy laws or an action under any present or future insolvency law or statute shall be filed against the Lessee and petition against the Lessee shall not be dismissed within sixty (60) days after the filing thereof; or 4. The Lease or the rights and interests of the Lessee hereunder be transferred to, pass to, or devolve upon, by operation of law or otherwise any other person, firm, or corporation without the Lessor s prior written approval, which shall not be unreasonably withheld; or 5. There is any substantial change in the ownership or proprietorship of the Lessee, as described herein which, in the sole reasonable opinion of the Lessor substantially diminishes or indicated the substantial diminution of, the Lessee s ability to perform its obligations under this Contract; or 6. The Lessee, if a corporation, shall, without the prior written consent of the Lessor, become a non-surviving merged corporation in a merger, a constituent corporation in a consolidation, or a corporation in dissolution; or 7. By or pursuant to, or under authority of any legislative act, resolution or rule, or any order or decree of any court or governmental board, agency or officer having jurisdiction, a receiver, trustee, or liquidator shall take possession or control of all or substantially all of the property of the Lessee, and such possession or control shall continue in effect for a period of sixty (60) days; or 8. The Lessee completely abandons, deserts, vacates, or discontinues performance of its operations and services required by this Lease, except as a result of a force majeure event; or Supplemental Lease Agreement No. LD 15 XX Page 9 of 17

94 9. Except as otherwise permitted herein, the Lessee shall assign, transfer, encumber or sublicense the Lease or any interest therein without the prior written approval of the Lessor; or 10. The Lessee shall fail duly and punctually to make any payment required hereunder when due to the Lessor and shall fail to cure within ten (10) days of receiving written notification from the Lessor of such failure; or 11. The Lessee fails to make repairs to the Vehicles as required herein within thirty (30) days after prior written notice is received from the Lessor, or, if such work cannot be completed within thirty (30) days, the Lessee fails to commence said repairs within such thirty (30) day period and continue with due diligence until completion; or 12. The Lessee shall fail to keep, perform and observe each and every other promise, covenant, condition, and agreement set forth in this Lease on its part to be kept, performed or observed and the Lessee does not cure such failure within ten (10) days after receipt of written notice of non-compliance there under from the Lessor, or, where fulfillment of its obligation requires activity over a period of time, the Lessee fails to commence performance to the satisfaction of the Lessor, within ten (10) days after receipt of written notice, and to continue such performance without interruption. 13. Upon the occurrence of any Default of the Contract related to the use, operation, or maintenance of the Vehicles. B. Upon the occurrence of any Event of Default referenced above or at any time thereafter during the continuance thereof, and after all cure periods have expired, if applicable, the Lessor may at its option, exercise concurrently or successively any one or more of the following rights and remedies: 1. Upon fifteen (15) days prior written notice, terminate the Lessee's right to possession of the Vehicles and/or terminate this Lease, with or without legal process, take possession of the Vehicles and remove the Lessee, and any property therefrom, using such force as may be necessary, without relinquishing any rights of the Lessor against the Lessee. The Lessor shall be entitled to recover reasonable damages from the Lessee together with all reasonable expenses of any proceedings (including, but not limited to, legal expenses and attorney's fees) which may be necessary in order for the Lessor to recover possession of the leased Vehicles (including, but not limited to, any commissions paid to any recovery agent, advertising expense and the cost of such alterations, repairs, and replacements as the Lessor in its sole judgment considers advisable and necessary for the purpose of re-leasing the Vehicles. 2. Without waiving any default, pay any sum required to be paid by the Lessee to parties other than the Lessor and which Lessee has failed to pay, and perform any Supplemental Lease Agreement No. LD 15 XX Page 10 of 17

95 obligations required to be performed by the Lessee under the Lease, and any amounts so paid or expended by the Lessor in fulfilling the obligations of the Lessee there under shall be repaid by the Lessee to the Lessor on demand with late fees thereon at the rate of fifteen percent (15%) per annum from the date of such payment or expenditure, without terminating the Lease; 3. Bring suit for the collection of amounts due for which Lessee may be in default or for the performance of any other covenant, promise, or agreement of the Lessee for performance or damage therefore, all without terminating the Lease; C. The rights and remedies of the Lessor provided under this Article shall not be exclusive and are in addition to any other rights and remedies which the Lessor may have at law or in equity or under the Lease. D. No waiver by the Lessor at any time of any of the terms, conditions, covenants or agreements herein shall be deemed or taken as a waiver at any time thereafter of the same or any other term, condition, covenant or agreement herein contained, nor of the strict and prompt performance thereof. No delay, failure or omission of the Lessor to take or to exercise any right, power, privilege or option arising from any default, or subsequent acceptance of fee, then or thereafter accrued, shall impair any such right, power, privilege or option, or be construed to be a waiver of any such default or relinquishment thereof, or acquiescence therein; and no notice by the Lessor shall be required to restore or revive any option, right, power, remedy or privilege after waiver by the Lessor of default in one or more instances. ARTICLE XXI TERMINATION-COMPLETION OF LEASE Upon expiration or early termination of this Lease, the Lessee shall assemble the Vehicles and deliver same at a place and time designated by the Lessor for inspection of the Vehicles by the Lessor. The Vehicles shall be delivered to the Lessor in a physical condition that is free of any damage to the interior or exterior of the Vehicles (except normal wear and tear) and an operating condition whereby all systems and components of the Vehicles are operating as designed by the manufacturer. In the event that the Lessee fails to deliver the Vehicles in the condition above, the Lessor, at its sole discretion, shall have the right to require the Lessee to make repairs to the Vehicles at the Lessee s own expense or compensate the Lessor for the fair market value of restoring the Vehicles to a physical and operating condition acceptable to the Lessor. If the Lessee fails to deliver any Vehicle(s), Lessee shall pay Lessor the fair market value of such Vehicle(s). ARTICLE XXII WAIVER The Lessor s failure to insist upon the strict performance of any condition of this Lease shall not be deemed a waiver on the part of the Lessor of the future performance by the Lessee of the terms and conditions of the Lease. Supplemental Lease Agreement No. LD 15 XX Page 11 of 17

96 ARTICLE XXIV GOVERNING LAW; CAPTIONS; TIME This Lease shall in all respects be governed and construed in accordance with the laws of the Commonwealth of Virginia. The captions of the sections of this Lease are for convenience only and shall not define or limit any of the terms or provisions hereof. Time is of the essence of this Lease and all of its provisions. ARTICLE XXV SEVERABILITY If any provision of this Lease is contrary to, prohibited by, or deemed invalid under applicable laws and regulations, then such provision shall be deemed omitted but shall not invalidate the remaining provisions of this Lease. ARTICLE XXVI TERMINATION FOR CONVENIENCE This Lease may also be terminated for any reason by the Lessor upon ninety (90) days advance written notice to the other party. However, the Lessee shall not be reimbursed for any anticipatory profits that have not been earned up to the date of termination. Supplemental Lease Agreement No. LD 15 XX Page 12 of 17

97 IN WITNESS WHEREOF, the parties hereto have caused this Lease to be executed as of the date first above written. METROPOLITAN WASHINGTON AIRPORTS AUTHORITY BY: NAME: TITLE: LESSEE BY: NAME: TITLE: Supplemental Lease Agreement No. LD 15 XX Page 13 of 17

98 EXHIBIT A LIST OF VEHICLES Supplemental Lease Agreement No. LD 15 XX Page 14 of 17

99 EXHIBIT B ACCEPTANCE OF VEHICLES Supplemental Lease Agreement No. LD 15 XX Page 15 of 17

100 EXHIBIT C MANUFACTURER S WARRANTY Supplemental Lease Agreement No. LD 15 XX Page 16 of 17

101 EXHIBIT D MANUFACTURER S RECOMMENDED PREVENTIVE MAINTENANCE Supplemental Lease Agreement No. LD 15 XX Page 17 of 17

102 Exhibit B OPERATIONS AND MAINTENANCE RESPONSIBILITIES (MATRIX) Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport

103 Exhibit B-1 MAINTENANCE MATRIX FOR THE FACILITIES Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport

104 OPERATIONS AND MAINTENANCE RESPONSIBILITIES FOR THE PARKING STRUCTURES Public Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport Exhibit B 1 P= Parking and Shuttle Bus Contractor MW= AIRPORTS AUTHORITY #= SEE NOTES R = Rental Car Agencies N/A= NOT APPLICABLE Parking Offices/ Restrooms #1 Rental Car Offices / Counters #2 Rental Car Lobby / Restrooms Public Parking Areas #3 Rental Car Parking Areas #4 Towers Lobbies / Stairways Storage, Machine, Electrical Rooms #5 Street Side of Facility Interior Facilities Mit 1. Painting 3 R MW P R MW P, MW N/A 2. Locking Systems P R MW N/A N/A MW P, MW N/A 3. Interior Lighting P R MW P R MW P, MW N/A 4. Glass P R MW P R MW P, MW N/A 5. Structural #6 P R MW MW R MW P, MW N/A 6. Floors, Floor Covering & Trim P R MW N/A R MW P, MW N/A 7. Doors and Hardware #6 P R MW P R MW P, MW N/A 8. Plumbing Sys & Components #7 P R MW P R MW P, MW N/A 9. Electrical Sys & Components #8 P R MW P R MW P, MW N/A 10. Furniture P R R N/A N/A N/A N/A N/A 11. Signage #9 P R MW MW R, MW MW P, MW MW Environmental 1. Hazardous Waste Storage P R MW P R MW P, MW N/A 2. Hazardous Waste Disposal P R MW P R MW P, MW N/A 3. Spill Prev. Planning/cleanup P R MW P R MW P, MW N/A 4. Oil/Water Separator N/A N/A N/A P R N/A N/A MW Exterior Facilities Mit 1. Painting P MW MW P R MW MW N/A 2. Roofing #10 MW MW MW MW MW MW MW N/A 3. Structural MW MW MW MW MW MW MW N/A 4. Glazing & Glass Replacement P R MW MW MW MW MW N/A 5. Ramps/Loading Docks P MW N/A P MW MW MW MW 6. Locks P R MW P MW MW MW N/A 7. Doors P R MW P MW MW MW N/A 8. Exterior Lights P N/A MW P R MW MW MW 9. Signage #9 MW MW MW MW R, MW MW MW MW Electrical Distribution S t 1. Transformers #11 P R MW MW MW MW MW MW 2. Emerg. Generator System #12 MW N/A N/A MW MW MW MW MW 3. Uninterruptible Power Source P R N/A P R N/A N/A N/A 4. Electric Meters MW MW MW MW MW MW MW MW 1 of 4

105 OPERATIONS AND MAINTENANCE RESPONSIBILITIES FOR THE PARKING STRUCTURES Public Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport Exhibit B 1 P= Parking and Shuttle Bus Contractor MW= AIRPORTS AUTHORITY #= SEE NOTES R = Rental Car Agencies N/A= NOT APPLICABLE Parking Offices/ Restrooms #1 Rental Car Offices / Counters #2 Rental Car Lobby / Restrooms Public Parking Areas #3 Rental Car Parking Areas #4 Towers Lobbies / Stairways Storage, Machine, Electrical Rooms #5 Street Side of Facility Fire Detection/Suppression Systems #6 1. Fire Detection Systems #13 MW MW MW MW MW MW MW N/A 2. Sprinkler System #14 MW MW MW MW MW MW MW N/A 3. Smoke Exhaust N/A N/A N/A MW MW MW MW N/A 4. Extinguishers P R MW MW MW MW P, MW N/A 5. Standpipes MW MW MW MW MW MW MW MW Mechanical Systems 1. HVAC Systems #15 P MW MW N/A N/A MW MW N/A 2. Ventilation/Exhaust System #15 P MW MW MW MW MW MW MW 3. Unit Heaters P MW MW N/A N/A MW P, MW N/A 4. Water Coolers/Fountain P R MW N/A N/A N/A N/A N/A 5. Water Heater P MW MW N/A N/A N/A N/A N/A Electromechanical Systems 1. Motorized Doors P N/A MW MW MW MW N/A N/A 2. Elevators N/A N/A MW N/A N/A MW N/A N/A 3. Escalators N/A N/A N/A N/A N/A N/A N/A N/A 4. Moving Walks N/A N/A N/A N/A N/A MW N/A N/A Electronic Systems 1. Paging Systems #16 P R R P R P N/A N/A 2. CCTV (Authority Security Systems) MW MW MW MW MW MW MW MW 3. Intercom Information Pylons P N/A N/A P P P N/A N/A 4. Intercom Emergency Call Pylons N/A N/A N/A MW MW MW N/A N/A 5. Intrusion Alarms P R N/A P R N/A N/A N/A 6. Access Control P R MW P R N/A P, MW N/A 7. Lighting Controller P R MW P R MW P, MW N/A 8. Energy Mngt Control System P MW MW P N/A MW MW N/A 9. MUFIDS/Visual Paging #17 N/A MW MW P N/A N/A N/A N/A 10. Telecommunications #18 P R R P R MW P, MW MW 11. Revenue Control System P R R P R P P P 12. CO Detection System MW MW MW MW MW MW MW N/A Sanitation 1. Custodial P R MW P R MW P. MW MW 2 of 4

106 OPERATIONS AND MAINTENANCE RESPONSIBILITIES FOR THE PARKING STRUCTURES Public Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport Exhibit B 1 P= Parking and Shuttle Bus Contractor MW= AIRPORTS AUTHORITY #= SEE NOTES R = Rental Car Agencies N/A= NOT APPLICABLE Parking Offices/ Restrooms #1 Rental Car Offices / Counters #2 Rental Car Lobby / Restrooms Public Parking Areas #3 Rental Car Parking Areas #4 Towers Lobbies / Stairways Storage, Machine, Electrical Rooms #5 Street Side of Facility 2. Trash Removal & Recycling P R MW P R MW P. MW MW 4. Pest Control P R MW P R MW P. MW MW 5. Exterior Glass Surfaces Curtainwall Washing 6. Interior Glass Surfaces Curtainwall Washing 7. Drinking water faucets and/or water cooler sanitation P MW MW N/A N/A MW N/A MW P R MW N/A N/A MW N/A MW P R MW N/A N/A N/A N/A N/A Pavement Maintenance/Grounds 1. Snow Plowing #19 N/A N/A N/A P P N/A N/A MW 2. Sweeping #20 N/A N/A N/A P R N/A N/A MW 3. Sealing N/A N/A N/A MW MW N/A N/A MW 4. Pavement/Maintenance #20 N/A N/A N/A MW MW N/A N/A MW 5. Sidewalks/Curbs N/A N/A N/A MW MW N/A N/A MW 6. Grounds Policing N/A N/A N/A P R N/A N/A MW 7. Pavement Striping N/A N/A N/A MW R N/A N/A MW 8. Fencing/Railings/Gates N/A N/A N/A MW MW N/A N/A MW 9. Trench Drains #21 N/A N/A N/A MW MW N/A N/A MW 1. The Parking assigned area shall be maintained by the Parking and Shuttle Bus Concessionaire. 2. The Rental Car Agency assigned areas shall be maintained by the Rental Car Agencies or as indicated. 3. "Public Parking Areas" include all exit/entrance ramps, internal ramps, all stairways (except tower stairs), and designated public parking areas in the structures. 4. "Rental Car Areas" include the designated areas on the third and fourth floors of Garage A, the rental car counters on the first floor of Garage A, the stairs (except tower stairs) within the assigned areas, and all west ramps entering and exiting the third and fourth floors of Garage A to the Quick Turn Around Area (QTA). 5. The "Responsible Party" will be responsible for the areas assigned. GENERAL NOTES 6. The Tenant shall be responsible for repairing all areas and items damaged by the Tenant. 7. The Tenant is responsible for the water lines from the MWAA water meter/backflow preventer to the Tenant assigned space, and for the sanitary sewer system from the connected plumbing fixtures out to the sewer clean out outside of the assigned area. The Authority will inspect and repair the backflow preventers. The Tenants will be provided with copies of the inspection reports. 8. The Tenant shall be responsible for the electrical distribution system from the breaker on the secondary side of the power system serving the assigned areas. This work also includes changing light bulbs, replacing ballasts, and/or replacing fixtures. 9. The Authority will be responsible for Way Finding Signage throughout the Parking Garages. The Rental Car Agencies shall be responsible for all corporate logos, canopy signs, counter signs, and corporate directional Signage. 10. The Tenant shall be responsible for roofing and flashing located within five feet surrounding any Tenant installed roof mounted equipment and fixtures. 11. Electrical equipment installed by and/or for the sole use of the Tenant is responsibility of the Tenant. 12. The Authority shall limit all electrical connections on to the Emergency Generator System. Any additional loads connected require prior written approval from the Authority. 13. The Authority maintains system except components/equipment installed by Tenants. 3 of 4

107 OPERATIONS AND MAINTENANCE RESPONSIBILITIES FOR THE PARKING STRUCTURES Public Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport Exhibit B 1 P= Parking and Shuttle Bus Contractor MW= AIRPORTS AUTHORITY #= SEE NOTES R = Rental Car Agencies N/A= NOT APPLICABLE Parking Offices/ Restrooms #1 Rental Car Offices / Counters #2 Rental Car Lobby / Restrooms Public Parking Areas #3 Rental Car Parking Areas #4 Towers Lobbies / Stairways Storage, Machine, Electrical Rooms #5 Street Side of Facility 14. The Tenant shall be responsible for repairing sprinkler heads and branch lines damaged by the Tenant. The Authority will provide the Tenant with copies of the sprinkler inspections. 15. HVAC equipment (including VAV s, FCU s, etc) and/or controls installed by and/or for the sole use of the Tenant, is the responsibility of the Tenant. 16. Tenants are responsible for all paging equipment within/serving Tenant assigned areas. 17. The Authority maintains the MUFIDS system except components/equipment installed by Tenants. 18. Each Party will be responsible for its own telephone system including telephone instruments, conduit, and telephone wire back to the central telephone closet. 19. The Parking Concessionaire shall be responsible for the snow and ice removal for the bus shelters, bus lanes, entrance and exit ramps out to the Main Roadway, the service drive between Garage A & B, the pedestrian walkway between Garage A & B, and for all areas of the parking structures. The Rental Car Agencies shall be responsible to move all rental car vehicles and equipment within their assigned areas, as necessary, to expedite the removal of and stockpiling of snow on the fourth floor of Garage A. 20. Initial cleanup and the flushing of deck areas for spills and after snow/ice storms shall be the responsibility of the Tenant. 21. The Tenant shall be responsible for trash and debris removal to prevent the storm drains from being blocked. 4 of 4

108 Exhibit B-2 MAINTENANCE MATRIX OF SURFACE LOTS Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport

109 OPERATIONS AND MAINTENANCE RESPOINSIBILITIES FOR THE SURFACE AREA PARKINGExhibit B-2 Public Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport P= Parking Contractor N/A= NOT APPLICABLE MW= AIRPORTS AUTHORITY #= SEE NOTES Public Parking Areas Bus Shelters PAVEMENT MAINTENANCE Sweeping p p Scrubbing p p Sealing p p Patching & Structural Maint. MW MW Cracks MW MW Snow & Ice Removal P P Policing Service P P Trash Removal P P Pest Control P P Paint Striping MW P Guard Rails & Cables MW P Fences & Gates P P Cleaning Maintenance P MW SIGNAGE Directional Signs MW MW Revenue Control Signs P P Illuminated Signs P P Identification Signs MW MW ELECTRICAL Main Supply Line to Each Point of Connection #12 MW N/A Internal Distribution P P Light Poles & Fixtures P P 1 of 3

110 OPERATIONS AND MAINTENANCE RESPOINSIBILITIES FOR THE SURFACE AREA PARKINGExhibit B-2 Public Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport P= Parking Contractor N/A= NOT APPLICABLE MW= AIRPORTS AUTHORITY #= SEE NOTES Public Parking Areas Bus Shelters Lighting P P Replace Ballasts P P Revenue Control System P P Public Address System P P Directional Control System P P WATER AND STORM SEWAGE Main Supply Sanitary Line to Each Point of Connection #12 MW N/A Internal Distribution P P Fixtures & Water Coolers P P Fire Hydrants MW N/A Clean Storm Drain Grating P N/A Storm Drain Line Clean Out MW N/A SITE MAINTENANCE Exterior Cleanup P P Lawn/Grass/Weeds MW MW Planting/Trees/Shrubs MW MW GENERAL NOTES: 1. This matrix must be read in conjunction with the Contract Responsibilities for each and every party include preventative maintenance, repair and replacement unless specifically noted otherwise. "Pavement maintenance" includes removal of snow, ice, vegetation, stones, fuel, oil, grease, debris, and all other foreign matter embedded in the pavement, including the maintenance of pavement markings. "Site maintenance" includes maintenance, rehabilitation, and keeping the specified items in good repair. "Structural maintenance" includes maintenance, rehabilitation, and the keeping in good repair of any building founddations, structures, ramps, floor slabs (including sealants), load bearing walls, and all maintance and repairs required to correct defects. 6. "Pavement structural maintenance and repair" include maintenance, rehabilitation, and the keeping in good repair of asphalt, concrete, and other improved surfaces. 2 of 3

111 OPERATIONS AND MAINTENANCE RESPOINSIBILITIES FOR THE SURFACE AREA PARKINGExhibit B-2 Public Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport P= Parking Contractor N/A= NOT APPLICABLE MW= AIRPORTS AUTHORITY #= SEE NOTES Public Parking Areas Bus Shelters "Main supply line" for utilities means the utility production and mainline transportation components for electrical, water, sewage, heating and air conditioning or natural gas service up to the main distribution panel, reduction station, shut off or other p "Internal distribution system" for utilities includes the individual service lines and associated equipment carrying utilities within a parking area, including the associated mechanical and electrical components. 9. Each party is responsible for its own telephone system. 10. The Authority will be responsible for all connecting roadways outside the assigned area The parking concessionaire is responsible for all parking areas assigned, to and including an area of three feet outside the fence at each parking area. Any point of connection of electrical and utility services outside the assigned areas, for which the parking concessionaire is responsible, will be shown on drawings. 3 of 3

112 Exhibit B-3 MAINTENANCE MATRIX OF THE PARKING ACCESS REVENUE CONTROL SYSTEM Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport

113 PARCS ASSIGNED FOR THE USE OF THE CONTRACTOR Public Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport Exhibit B 3 Hardware: Zeag Software: WebPARCS Vendor: Hub Parking Technology Installed: 2012 Contractor is responsible for minor maintenance duties, such as replacing gates, fixing ticket jams, resetting equipment, etc.

114 Exhibit B-4 MAINTENANCE SCHEDULE OF VEHICLES Parking and Shuttle Bus Concession Ronald Reagan Washington National Airport

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130 Exhibit B-4 Contract MWAA-6-15-C003 Table of Contents F\t Ë 1ñ/ F LYË Ëå Telescoping Spline Lubrication PM Steering Damper... PM Cylinder Damping lnspection PM Engine Oil & Filter Change... PM Engine Oil Change lntervals PM Primary (Suction) Fuel Filter Replacement PM Secondary (Pressure) Fuel Filter Rep acement... PM Fue1 System Priming PM Exhaust System.. PM DEF Tank PM Fi11er Cap Cleaning... PM Shock Absorber lnspection... PM Ride Height... PM Air Springs... PM Front & Rear Axles & Suspension... PM Radius Rods... PM Air System Functional Tests... PM Driver's Window.. PM Window Emergency Release System... PM lnterior & ExteriorAccess Doors PM Roof VenUHatch PM Splash Guards... PM Windshield Wiper & Washer... PM Driver's Seat... PM Passenger Seats PM General Cleaning Tou9h Stain & Graffiti Removal Vacuum Formed Plastic Components Upholstery Care PM PM PM PM Stanchions & Grab Rai1s... PM Wheelchair Tie-Down & Occupant Restraints... PM lnterior Panels... PM Exterior Pane1s... PM Mirrors PM Battery System... PM-36 2,9.33. Wheelchair Ramp lnspection PM Mechanism Lubrication PM PM Driver's Heater/Defroster... PM HVAC Return Air Filter PM HVAC Fresh Air Filter PM Rear Axle Breather Tube... PM Breather Valve Replacement PM Engine Compartment Line Routing lnspection PM Line Condition lnspection Line Routing lnspection...pm PM ,500 Miles (12,000 km) Preventive Maintenance...,..... PM Air Filter Restriction lndicator lnspection.... PM Air Filter Rep1acement... PM Remova PM-47 The New Flyer vehicles described in this manual may be protected by one or more patents and design appl cations or registrations in the United States and Canada, and in other countries. Refer to "Vehicle Patent lnformation" in this manual. Copyright@ 2015 New Flyer lndustries Canada ULC PM- Rev. A - Jan 2O 2015

131 Exhibit B-4 Contract MWAA-6-15-C003 nlëvt/ ËLYËË Table of Contents lnspection nsta11ation PM PM Charge Air Cooler & Piping... PM ,000 Miles (19,300 km) Preventive Maintenance...,....PM Electronic Accelerator PM Driver's Heater/Defroster... PM ,000 Miles (24,000 km) Preventive Maintenance.... PM Cooling System... PM l.Coolant Levet PM A.n1ifree2e PM Çooling System Components. PM Cooling System Pressure Test PM Coolant Filter Replacement... PM f 8,000 Miles (29,000 km) Preventive Maintenance... PM Engine Mounts... PM Power Steering Fi ter PM ,000 Miles (38,600 km) Preventive Maintenance.... PM Air Dryer PM l.Operation & Leakage Tests PM Eleclric Power ïes PM Thermostat & Heater Operation PM Brake Treadle Assembly & Brake Va1ve... PM ,000 Miles (48,000 km) Preventive Maintenance.... PM Fuel Tank PM Engine Drive Belts PM ,000 Miles (58,000 km) Preventive Maintenance... PM Disc Brake Caliper lnspection. PM Power Steering F1uid PM ,000 Miles (77,200 km) Preventive Maintenance.... PM Front End Alignment PM Front & Rear Brake Chambers... PM Front Brake Chambers PM Rear Brake Chambers PM ,000 Miles (96,000 km) Preventive Maintenance... PM Fuel Tank PM Air Compressor Discharge Lines PM Crankcase Breather Element... PM Remova PM lnspection & Cleaning PM nsta11ation PM ,000Miles(116,000km) PreventiveMaintenance... PM Rear Axle Oil Change PM Drain... PM Fi... pm ,000 Miles (120,700 km) Preventive Maintenance... PM Transmission Filters PM ,000 Miles(154,500km)PreventiveMaintenance... PM Front End Alignment PM-66 The New Flye[ vehicles descr bed in this manual may be protected by one or morè patents and des gn applications or registrat ons in the United States and Canada, and in other countries. Refer to "Vèhicle Patent lnformation" n this manual. Copyright O 2015 New Flyer lndustr es Canada ULC Rev, A - Jan PM -

132 Exhibit B-4 Contract MWAA-6-15-C003 Table of Contents tuëvv ËLYËËÊ ,000Mi es(174,000km)preventivemaintenance... PM Rear Axle Oil Change PM-66 PM ,000Mi es(241,400km)preventivemaintenance Transmission Fluid PM ,000 Miles (321,000 km) Preventive Maintenance... PM Muffler Particulate Fi1ter... PM Diesel Exhaust Fluid Fi1ter... PM Removal PM Çleaning & 1nspection nsta11ation PM-69...^... PM DEF Tank lnlet Filter PM Six Month Preventive Maintenance PM D-2 Governor PM PR-2 Pressure Protection Va ve PM ST-1 Safety Va1ve PM SR-7 Spring Brake Modulating Valve..... PM Operating Test PM Leakage Test PM SC-1 Single Check Va1ve... PM DC-4 Double Check Valve... PM Pressure Reducing Valve..., PM R-14 Brake Relay Valve....Pl/' Brake Foot Valve......P /' Steering Knuckle.PM Primary (Suction) Fuel Filter... PM Êngine Compartment Access Door lnspection..... PM Fire Suppression System... PM Power Steering Miter Box... PM-76 PM Yearly Preventive Maintenance Door Sensitive Edge lnspection & Test... PM FuelHoses.....Pr/' Wheelchair Ramp Pump...PM Hydraulic Fluid......P'l/'-77. PM S,creen & Filter lnspection lnstrument Panel & Side Conso1e... PM Fire Extinguisher PM , Air Dryer PM QR-1 Quick Release Valve... PM Air Strainer... PM Coolant Testing... PM Radiator..... PM Headlight 4im... PM Primary (Suction) Fuel Filter... PM-8'1... PM Under Body lnspection Two Year Preventive Maintenance... PM Radiator PM Exlerior Cleaning... PM Z.lnterior Cleaning/Flushing PM-82 The New Flyer vehicles described in th s manual may be protected by one or more patents and design applicat ons or reg strations in the Un ted States and Canada, and n other countries. Refer to "Vehicle Patent lnformation" in th s manual. Copyright@ 2015 New Flyer lndustries Canada ULC PM-iv Rev. A -Jan

133 Exhibit B-4 Contract MWAA-6-15-C003 t\i Ë VTl Ë LYË ËT Table of Contents Alternator Bearing Rep1acement... PM Door System lnspection... PM Connecting Rods & Rod End Bearings.... PM Door Shaft Levers & Mounting Hardware Upper Door Shaft Pivot Bearings Lower Door Shaft Pivot Bearing Upper Roller Guide, Brackets, & Bearings Enlrance Door Shaft & Arm 4ssemb1y Exi Door Shaft & Arm Assemb y Door Pane1s Door Panel Top & Bottom Seal Assemblies Door Operator Limit Switches Solenoid Va1ves Driver's Door Controller... PM PM PM PM PM-8S. PM PM PM PM PM PM Three Year Preventive Maintenance... PM Under Body lnspection... PM-BB Five Year Prevent ve Maintenance... PM Fire Suppression System... PM-BB Door Motor Rebuild PM Door Component Replacement PM Six Year Prevent ve Maintenance...,... PM Fire Extinguisher PM-BB , Cooling System,.. PM-BB Booster Pump... PM Ten Year Prevent ve Maintenance... PM Fire Suppression System... PM-B Door Component Replacement PM Twelve Year Preventive Maintenance PM Fire Extinguisher PM Fluid & Lubrication Points...,,,....PM Fluid & Lubrication Guide. PM MAN Axle Approved Synthetic Oi1s... PM-9S MAN Axle Approved Greases. PM-9S Rev. A -Jan The New Flyer vehicles descr bed in this manual may be protected by one or more patents and des gn applications or registrations in the United States and Canada, and in other countr es. Refer to "Vehicle Patent lnformat on" in this manual. Copyr ght O 2015 New Flyer lndustries Canada ULC PM-v

134 Exhibit B-4 Contract MWAA-6-15-C003 Table of Contents hlë\ftl ËLYËËI PM-vi Thè New Flyer veh cles described ìn this manual may be protected by one or more patents and des gn appl cations or registrations in the United States and Canada, and in other countries. Refer to "Vehicle Patent lnformat on" in th s manual. Copyr 2015 New Flyer lndustr es Canada ULC Rev, A -Jan202015

135 Exhibit B-4 Contract MWAA-6-15-C003 l\tëvt/ TLYË$T 1. SAFETY 1.1. Safety Procedures This section of the service manual contains procedures which require the mechanics to strictly observe safety procedures in order to ensure personal and equipment safety. Always ensure that the vehicle is appropriately hoisted and blocked for procedures which require elevating the vehicle. Be aware of the limitations of the blocking equipment, and always ensure that the jarring and shaking created by component removal and installation procedures does not overload the blocks, or cause the vehicle to become unstable. Certain procedures may require the vehicle be operated in an elevated position in order to accurately troubleshoot and diagnose a problem. lf the vehicle must be running while elevated, become familiar with the repair area prior to starting the engine. Take special care in noting areas which will become hot, electrically energized, and areas where moving and rotating components are located. Limit the work in these areas as personal and equipment safety is at risk. For procedures which involve air lines, ensure the line is safely depressurized prior to disconnecting. Disconnecting pressurized lines will cause solid particles deposited in the line to be uncontrollably propelled, and will also cause the hose end to whip randomly as the air escapes. During electrical diagnosis procedures an understanding of the vehicle's electric circuits is important to anticipate the results of connecting test equipment. During component removal or installation, ensure the Battery Disconnect switch is in the OFF position. Failure to follow this procedure may result in personal injury or component failure. Observe the following procedures involving hydraulic line removal t 3 tl Safety Procedures Hydraulic fluid is corrosive and should not be exposed to skin for extensive periods of time. Wear eye protection at all times. Pressurized lines should not be disconnected until the pressure is safely and controllably released. Follow all proper safety precautions regarding spray painting. Use a filtering mask with the proper filter cartridges for this type of paint. Wear eye protection and proper protective clothing. The paint booth or work area must be properly ventilated, with filtered exhaust fans removing fumes and over spray. Air make-up induction fans should also be used to supply fresh air to the work area. The painting area should be a safe distance from any source of flame, spark or other means of combustion. Atomized paint, thinner, cleaner and solvent fumes are highly volatile with an extremely low flashpoint that can cause explosive combustion. DO NOT smoke or permit anyone else to smoke in or near the painting area. lnsulation Foam Safety lnsulation foam is installed in the spaces of the frame tubing, between the vehicle inner and outer wall panels. The lnsulation Foam is extremely combustible. KEEP OPEN FLAMES AND FLAME SOURCES AWAY FROM THE INSULA- TION FOAM! Before performing any work or repairs requiring use of an open flame such as: welding, brazing, acetylene torch cutting or grinding, ensure that the lnsulation Foam is either removed from the area being repaired, or is properly shielded from the open flame. Rev. A - Jan The New Flyer vehicles described in this manual may be protected by one or more patents and design applications or registrations in the United States and Canada, and n other countr es. Refer to "Vehicle Patent lnformation" n th s manual. PM.I Copyr ght O 2015 New Flyer lndustr es Canada ULC

136 Exhibit B-4 Contract MWAA-6-15-C003 lntroduction 2. PREVENTIVE MAINTENANCE 2.1, lntroduction The transit authority is responsible for the performance of all scheduled maintenance as outlined in this preventive maintenance manual to maintain the New Flyer vehicle warranty. New Flyer reserves the right to deny warranty coverage on claims due to lack of maintenance, misuse, abuse or neglect. The maintenance intervals indicated in this manual are based upon average vehicle use and typical operating conditions. Unusual vehicle operating conditions, such as geographic environmental conditions, will require service at more frequent intervals. lt is the customer's responsibility based upon experience with localized environmental conditions and local regulations to determine if more frequent intervals are required. lf you are unsure, please contact your New Flyer Customer Service Technical Support representative. All the described maintenance operations must be performed by qualified personnel using standard shop practices. All replacement parts used for maintenance services or repairs must be OEM parts or parts with equivalent quality and performance. Use of inferior parts will void the warranty. Warranty claims in question must be supported by preventive maintenance records Í D J ruëll,l/ trlyëëë Consumable maintenance items such as (but not limited to) lights, light bulbs, lamps, belts, bushings, and items with progressive wear characteristics, lubricants, fluids, filters, hoses, wiper blades and tires are not covered by warranty. Refer to the illustrations included with this section as a guide to location of servicing points. For compliance to warranties covering the following equipment, refer to complete preventive maintenance intervals and procedures contained in the applicable vendor supplied information: Engine Transmission HVAC Unit Rear Axle Operating Conditions The rear axle oil change interval is determined by operating conditions that affect the temperature of the oil in the axle. The following criteria have been established to assess the severity of the conditions under which the axle will be operated: Moderate Region - this description will apply to all regions where the average monthly temperature does not exceed 25"C (77"F) for more than two months of the year. Hot Region - this description will apply to all regions where the average monthly temperature exceeds 25'C (77'F) for more than two months of the year. PM.2 The New Flyer vehicles described in this manual may be protected by one or more patents and des gn applications or registrat ons in the United States and Canada, and n other countr es. Refer to "Vehicle Patent lnformation" in this manual. Copyright O 2015 New Flyer lndustries Canada ULC Rev. A -Jan202015

137 Exhibit B-4 Contract MWAA-6-15-C003 ht Ë \'t1 tr LYË FI Run-ln Maintenance 2.3. Run-ln Maintenance J Certain procedures described in this section are designed to ensure a smooth vehicle run-in process. Perform the following procedures as part of vehicle run-in. ïhereafter, Refer to 2.5. "Preventive Maintenance Guide" on page 4 in this section for regularly scheduled maintenance intervals on this equipment. Wheels - Check wheel torque upon receipt of vehicle. Refer to Section 1 and 2 of this manual for torque specifications and sequence. Driveshaft - Lubricate upon receipt of vehicle. Refer to "Driveshaft" on page 16 in this section for lubrication procedure. Rear Axle - Change oil upon receipt of vehicle, Check oil level after first 3,000 miles (4,800 km). Refer to Section 2 of this manual for oil drain and fill procedure. Refer to "Fluid & Lubrication Guide" on page 91 in this section for fluid specification Gonditional Maintenance The following items are subject to maintenance on a conditional basis and do not have a specific interval assigned against the maintenance requirement: Rear Axle Oil Filter - Replace the rear axle oil filter whenever the differential is removed from the axle housing. Refer to Section 2 of this manual for replacement procedure. Rear Axle Wheel Bearings - Repack wheel bearings and hub cavity with grease whenever the wheel bearings or grease seals are being serviced. Refer to "Fluid & Lubrication Guide" on page 91 in this section for grease specification. Refer to Section 2 of this manual for grease repacking procedure. Rev. A - Jan The New Flyer vehicles described in this manual may be protected by one or more patents and design applications or reg strat ons in the United States and Canada, and in other countr es. Refer to "Vehicle Patent lnformation" in th s manual. Copyr ght O New Flyer lndustr es Canada ULC PM.3

138 Exhibit B-4 Contract MWAA-6-15-C003 Preventive Maintenance Guide I\IËVT/ FLYËFI 2.5. Preventive Maintenance Guide DAILY WEEKLY MONTHLY 6,000 mi, (9,600 km) Exterior Check Radiator Air Tanks Disc Brake Pad lnspection Operational Check Primary (Suction) Fuel Filter Fire Extinguisher Wheels & Tires lnspection Wheelchair Ramp Fire Suppression System Transmission lnspection WheelchairTie-Down & Occupant Restraints Driveshaft Floor Covering Steering System lnspection Crankcase Breather Tube Steering Driveshafts Aftertreatment Exhaust Piping Steering Damper Air lntake Piping Engine Oil& Filter Change Fire Suppression System Primary (Suction) Fuel Filter Replacement Secondary (Pressure) Fuel Filter Replacement Exhaust System DEF Tank Shock Absorber lnspection Ride Height Air Springs Front & Rear Axles & Suspension Radius Rods Air System Functional Tests Driver's Window - The New Flyer vehicles described in this manual may be protected by one or more PM - 4 patents and'design applications or registrat ons n th'e Uriited Statês'and Canada, ReV, A - Jan and in other countries. Refer to "Vehicle Patent lnformation" in this manual. Copyright O 2015 New Flyer lndustr es Canada ULC

139 Exhibit B-4 Contract MWAA-6-15-C003 I\I Ë VT/ F LYË FT Preventive Maintenance Guide DAILY WEEKLY MONTHLY 6,000 mi. (9,600 km) Window Emergency Release System lnterior & Exterior Access Doors Roof VenVHatch Splash Guards Windshield Wiper & Washer Driver's Seat Passenger Seats Stanchions & Grab Rails Wheelchair Tie-Down & Occupant Restraints lnterior Panels Exterior Panels Mirrors Battery System Wheelchair Ramp lnspection Driver's Heater/ Defroster HVAC Return Air Filter HVAC Fresh Air Filter Rear Axle Breather Tube Engine Compartment Line Routing lnspection Rev. A - Jan The New Flyervehicles descr bed in this manual may be protected by one or more patents and design applications or registrat ons in the United States and Canada, and in other countr es. Refer to "Vêhiclê Patent lnformation" in thìs manual New Flyer lndustries Canada ULC PM-5

140 Exhibit B-4 Contract MWAA-6-15-C003 Preventive Maintenance Guide nl Ë \'Å/ tr LYË FI 7,500 mi. (12,000 km) 12,000 mi. (19,300 km) 15,000 mi. (24,000 km) 18,000 mi. (29,000 km) Air Filter Restriction lndicator lnspection Air Filter Replacement Cooling System Pressure Test Power Steering Filter 24,000 mi. (38,600 km) 30,000 mi. (48,000 km) 36,000 mi. (58,000 km) 48,000 mi. (77,200 km) Brake Treadle Assembly & Brake Valve Engine Drive Belts Power Steering Fluid 60,000 mi. (96,000 km) 72,000 mi. (116,000 km) 75,000 mi. (120,700 km) 96,000 mi. (154,500 km) Rear Axle Oil Change (Hot Region Only - see NOTE at the end of this chart) Front End Alignment The New Flyer vehicles described in this manual may be protected by one or more patents and design applicat ons or registrations in the United States and Canada, and in other countries. Refer to "Vehicle Patent lnformation" in this manual. Copyr ght O 2015 New Flyer lndustr es Canada ULC PM.6 Rev. A - Jan 2O 2015

141 Exhibit B-4 Contract MWAA-6-15-C003 t\l Ë \'T' P LYË SlE Preventive Maintenance Guide 108,000 mi. (174,000 km) RearAxle Oil Change (Moderate Region Only - see NOTE at the end of this chart) 150,000 mi. (241,400 kml Transmission Fluid 200,000 mi. (321,000 km) Muffler Particulate Filter Diesel Exhaust Fluid Filter DEF Tank lnlet Filter 6 MONTHS YEARLY 2 YEARS 3 YEARS D-2 Governor Door Sensitive Edge lnspection & Test Cooling System Under Body lnspection PR-2 Pressure Protection Valve ST-1 Safety Valve SR-7 Spring Brake Modulating Valve SC-'l Single Check Valve DC-4 Double Check Valve Pressure Reducing Valve Fuel Hoses Wheelchair Ramp Pump Hydraulic Fluid lnstrument Panel & Side Console Fire Extinguisher Air Dryer QR-1 Quick Release Valve Alternator Bearing Replacement Door System lnspection R-14 Brake Relay Valve Air Strainer Brake Foot Valve Steering Knuckle Primary (Suction) Fuel Filter Engine Compartment Access Door lnspection Fire Suppression System Power Steering Miter Box Cooling System Radiator Headlight Aim Primary (Suction) Fuel Filter Fire Extinguisher Under Body lnspection Rev. A - Jan The New Flyer vehlcìes descr bed in this manual may be protected by one or more patents and design applications or registrâtions in the Unlted States and Canada, and in other countries. Refer to "Vehicle Patent lnformation" in this manual. PM New Flyer lndustr es Canada ULC

142 Exhibit B-4 Contract MWAA-6-15-C003 Preventive Maintenance Guide ]\tëvt/ plyëft NgNOTE: Moderate regions are defined as geographic locations where the average monthly temperature does not exceed 25'C (77'F) for more than two months of the year. Hot regions are defined as geographic locations where the average monthly temperature exceeds 25"C (77'F) for more than two months of the year. PM.8 The New Flyer vehicles described in this manual may be protected by one or more patents and des gn appl cat ons or registrations in the Un ted States and Canada, and n other countr es. Refer lo "Vehicle Patent lnformation" in this manual. Copyright O New Flyer lndustr es Canada ULC Rev.A'Jan202015

143 Exhibit B-4 Contract MWAA-6-15-C003 l\i Ë I,I/ F.LYË Ë[ Daily Preventive Maintenance 2.6. Daily Preventive Maintenance t Window and windshield visibility. 2'6'1' Exterior check ú Wheels are undamaged and studs and nuts are secure. D Windshield wipers and washer. Í Destination signs. t ã Front --_.L and rear doors' 3 Tires correctly inflated. fl Exit door sensitive edge' ú Vehicle is level. Í Exterior panels are undamaged. ñ No fluid leaks exist under vehicle. D No fluid leaks exist at axles. o surge tank coolant level is correct. D power steering reservoir level is correct. D Engine and transmission fluid levels are correct. ú Fueltanks are full. D Diesel exhaust fluid tank is full Operational Check Í Accelerator' start the vehicle and check the following for correct condition and operation. 3 Low air warning indicator and buzzer. ú Wheelchair ramp. Í lnterior and exterior lights' tr steering column' 3 Door master switch' D Headlights' fl Door manual air release valve' fj Passenger signals' õ lnstrument panel gauges. D Brake pedal. ú parking brake. D Transmission shift selector' O Air system charges to 125 psi within 5 minutes if system is fully depleted. SNOTE: o lnstrument panel indicators' O Turn signals. NOT drive the vehicle. Refer ú Door control. to Section 19 of this manual for details on the correct 0 Mirror condition and adjustment. operation of all vehicle controls. ff any of these sysfems do not operate correctly, or if a fault indicator illuminates, DO Rev, A - Jan lå,?ì,::,îàrysåiëi*;,'.""',ijf,"3j?jll&låî3h3',il3"',,'f,í3åiei"3t".i""9i;:3:: pm - e and in other countr es. Refer to "Vehicle Patent lnformation" in th s manual New Flyer lndustries Canada ULC

144 Exhibit B-4 Contract MWAA-6-15-C003 Daily Preventive Maintenance Wheelchair Ramp lnspect the wheelchair ramp area for cleanliness on a regular basis depending on operating conditions. Exposure to salt, sand, or slush during the winter months may require inspection on a daily basis. Likewise, operating in gritty, dusty conditions during the summer months will require more frequent inspections. Clean any dirt or foreign matter from the ramp, hinge, and operating shaft areas. lnspect the recessed area between the floor and ramp for any accumulation of debris. Manually deploy and stow the ramp to check for smooth operation. lnspect hinge for binding or distortion. Repair or replace hinge as necessary Wheelchair Tie-Down & Occupant Restraints lf the vehicle was involved in an impact situation, significant enough to have the vehicle towed, then the wheelchair tie-downs, occupant restraints, and anchorages that were in use at the time should be replaced. The following items should be inspected on a daily basis: J -t I\l ËVl/ SLYË Ël lnspect belts to ensure webbing is not cut, frayed, damaged, or contaminated by polishes, oils, or chemicals. Operate buckles and any locking or release mechanisms. Ensure mechanisms operate smoothly and release completely. Ensure all floor anchors are secure and free of obstructions, debris and dirt. Tighten mounting hardware as required. gnote: lf any mounting hardware requires tightening or adjustment, the fastener must be removed to have the threads cleaned and Loctite 243 reapplied/ Ensure all wall anchors for belts are properly secured and allow proper freedom of movement. Ensure floor surface in wheelchair restraint area is undamaged and free of any condition which would impede use of equipment. 3 Ensure the belts are kept clean and recoiled within the retractor when not in use. D Ensure all labels detailing use of restraint equipment are undamaged and clearly legible. O Check belt retractor mechanism by extending and releasing belt. Ensure belt retractor operates as designed and functions smoothly. The New Flyervehicles described in this manual may be protected by one or more patents and design applications or rsgistrations in the Unìted States and Canada, and in other countries. Refer to "Vehicle Patent lnformation" in thls manual. Copyright O 2015 New Flyer lndustries Canada ULC PM-IO Rev. A - Jan

145 Exhibit B-4 Contract MWAA-6-15-C003 f\l Ë VI/ F LVË Fl Daily Preventive Maintenance Floor Covering DO NOT clean the vehicle interior with pressure washing equipment. This type of cleaning causes excessive soaking of the floor covering and can result in separation of the rubber floor covering from the floor substrate, warping or deterioration of the floor substrate, and possible damage to floor mounted equipment such as floor heaters. lnspect the interior flooring for cleanliness on a regular basis depending on operating conditions. Exposure to salt, sand, or slush during the winter months may require inspection on a daily basis. ü Vacuum or sweep the floor area daily to remove surface soil before it becomes embedded in the rubber floor covering. û Wash the floor using a mild detergent and a minimum amount of water to avoid soaking seams and edge areas. D Visually inspect rubber flooring for gouges, cracks, seam separation, lifting, or any other damage. Refer to Section 12 of this manual for floor covering repair procedures Crankcase Breather Tube Check breather tube for kinks, dents, or other damage. Also check inside of tube for sludge, debris, or ice formation (in freezing conditions). Clean or replace tube as required Aftertreatment Exhaust Piping lnspect exhaust aftertreatment system for leaks cracks, and loose connections. lnspect for leaks at V-band connections and tighten clamps as necessary Air Intake Piping lnspect air intake tubes and hoses, for evidence of wear, punctures, or other damage. lnspect for loose connections and tighten clamps as necessary. 2,6.9. Fire Suppression System Confirm proper operation of the Fire Suppression Control Panel on a daily basis as follows: D Ensure that the FIRE red LED indicator is not illuminated and that no alarms are active. t Ensure that the SERVICE REQUIRED orange LED is not illuminated. D Ensure that the SYSTEM OK green LED is illuminated. Damaged rubber flooring covering must be repaired immediately to prevent water intrusion and subsequent damage to the wood flooring, Rev. A - Jan The New Flyer vehicles described in this manual may be protected by one or more patents and des gn applications or registrations in the United States and Canada, and in other countr es. Refer to "Vehicle Patent lnformation" in this manual. Copyright O 2015 New Flyer lndustries Canada ULC PM-I1

146 Exhibit B-4 Contract MWAA-6-15-C003 Weekly Preventive Maintenance l\iei'v FLYEFI 2.7. Weekly Preventive Maintenance Radiator Test the function of the fan reverse switch and LED indicator on a weekly basis or any time service work is being performed in the engine compartment. Operating the fan reverse switch will not only clear debris from the radiator core, but will also confirm operation of the LED indicator which is used to display diagnostic fault codes. lf any active fault codes are indicated, refer to Section 6 of this manual for troubleshooting and vendor information Primary (Suction) Fuel Filter N NOTE: The frequency at which water should be drained from the fuel filter will be determined by operating conditions that would allow moisture or condensation to enter the fuel sysfem. The drain interval may need to be adjusted dependent on the amount of water collected during the inspection. Drain any accumulated water from the fuel filter on a weekly basis as follows: 1. Set the Battery Disconnect switch to the OFF position^ 2. Open the vent cap located on top of the clear cover. 3. Place a suitable plastic or metal container of at least B ounces capacity beneath the drain valve at the base of the fuel filter. 4. Open the drain valve and allow any water to drain out of the fuel filter. Close the drain valve as soon as clean fuel begins to flow out of the drain. Drain the least amount of fuel as possible. 5. Hand{ighten the vent cap. 6. Start the engine and operate at fast idle for at least one minute to purge any air from the system. 2,7.3. Fire Suppression System Visually inspect the fire suppression components located within the engine compartment on a weekly basis as follows: ú lnspect all components for any evidence of damage. û Ensure that all distribution lines, nozzles, detection tubes, and electrical connectors are intact and securely mounted. O Confirm that the piston accumulator is charged. The pressure indicator should be in the green swept area of the pressure gauge. û Confirm that the detection cylinder is charged. The pressure indicator should be in the green swept area of the pressure gauge. PM.12 The New Flyer vehicìes descr bed in th s manual may be protected by one or more patents and design appl cations or registrations in the United States and Canada, and in other countries. Refer to "Vehicle Patent lnformation" n this manual. Copyright O 2015 New Flyer lndustr es Canada ULC Rev.A-Jan202015

147 Exhibit B-4 Contract MWAA-6-15-C003 ]\IË\'II FLYEF! 2.8. Monthly Preventive Maintenance Air Tanks It is recommended that all air tanks be drained monthly and a record of the contents collected be recorded. Performing these inspections on a regular basis will establish trend monitoring to assess the performance of the compressor (excessive oil passing) and air dyer (saturated desiccant cartridge). The following factors can influence that amount of water collected and should be taken into consideration before making an assessment: fl An outside air source was used to charge the system and did not pass through the air dryer. Í Exceptionally high air usage, exceeding 25% compressor duty cycle due to either heavy accessory demand or system leakage D Daily temperature range exceeds 30'F (17'C) resulting in condensation. Under these conditions the presence of small amounts of moisture is normal and should not be considered as an indication that the air dryer is not functioning properly. IgNOTE: A small amount of oil in the system is not unusual and should not be considered a reason to replace the desiccant cartridge. Oil stained desiccant can function adequately. Perform the air tank drain and collection process as follows: 1. Obtain Bendix BASIC test kit P/N or equivalent. Monthly Preventive Maintenance 2. Park the vehicle on level ground and chock the wheels. 3. Place the collection cup at each drain valve and slowly drain the air tank. Repeat this process for all air tanks and collect total contents in a single collection cup. 4. Allow contents in collection cup to settle and assess whether fluid is primarily water, oil, or an emulsion. 5. Evaluate volume collected as follows: a. More than one unit of oil in a 30 day period will require the desiccant cartridges to be changed and is considered cause for further inspection of the air compressor. Worn pistons or rings will allow oil bypass and may require repair if amount of oil bypassed is excessive. Also inspect compressor discharge line for excessive carbon buildup. b. More than one unit of water or emulsion will be cause to conduct an air system leakage test. Refer to Section I of this manual for procedure. c. More than five units of water in a 30 day period indicates unsatisfactory air dryer performance. Replace air dryer desiccant cartridges Fire Extinguisher lnspect the fire extinguisher every month as follows: D Ensure the fire extinguisher is securely mounted in its proper location. fl Check that the safety pin lock is installed. 3 Ensure that the hose is in good condition and the nozzle is not obstructed. D Confirm that the cylinder pressure indicated on the gauge is within the green operating range. The New Flyer vehicles described in this manual may be protected by one or more patents and design applicatìons or registrations in the United States and Canada, and n other countries. Refer to "Vehicle Patent lnformation" n this manual. Copyright O 2015 New Flyer lndustries Canada ULC Rev. A -Jan PM.13

148 Exhibit B-4 Contract MWAA-6-15-C003 6,000 Miles (9,600 km) Preventive Maintenance 1\l Ë Vl/ F LY'Ë Fl ,000 Miles (9,600 km) Preventive Maintenance Disc Brake Pad Inspection Visually check brake pad wear every 6,000 miles (9.600km)or every 3 months, whichever occurs first. Refer to "Brake Pad Wear lnspection" in Section 1 and 2 of this manual for inspection procedure Wheels & Tires lnspection t Visually inspect front tires for unusual tread wear indicating wheels are out of D n ú alignment, suspension damage has occurred or tires are not properly inflated. Visually check front wheel rims and outside rear wheel rims are not bent, cracked or damaged. Check tires are same make, model and size. Check wheels are balanced, Check wheel nuts are tightened to the specified torques. Refer to Section 1 and Section 2 of this manual for specifications. The New Flyer vehicles described in this manual may be protected by one or more patents and design appl cations or registrations n the United States and Canada, and in other countries. Refer to "Veh cle Patent lnformation" n this manual. Copyr ght O New Flyer lndustries Canada ULC PM.,I4 Rev. A - Jan 2O 2015

149 h'l'ë Vt/ 'tr LYË'tr 6,000 Miles (9,600 km) Preventive Maintenance Transmission lnspection Every 6,000 miles (9,600 km) ínspect the transmission for the following conditions: O Loose bolts (transmission to engine attachment and driveline components). ll Oil leaks (correct immediately). o Worn or frayed electrical harnesses, improper routing. See "Fig. PM-1: Transmission lnspection" on page 15. Í Damaged or loose oil lines. Í Worn or out-of-phase driveline yokes and slip joints. û Clogged or dirty breather. Replace as required. Transmission fluid that is discolored, has a strong odor, or has exceeded oil analysis limits. Presence of engine coolant in the transmission fluid. NgNOTE: Transmission overhaul is required when the transmisslon has been contaminated with engine coolant. Í Presence of transmission fluid in the engine cooling system. s b.sv9 Fig. PM-1: Transmission lnspection Rev. A - Jan The New Flyervehlcles described in thls manual may be protected by one or more patents and design applications or registrations in the United States and Canada, and in óther countr es. Refer to "Vehicle Patent lnformation" in this manual. Copyright O New Flyer lndustr es Canada ULC PM.15

150 6,000 Miles (9,600 km) Preventive Maintenance l\l Ë Vt/ Íf; LYË trë Driveshaft NgNOTE: For initiat run-in period, lubricate driveshaft upon receipt of vehicle. Thereafter, lubricate every 6,000 miles (9,600 km) lnspection lnspect the driveshaft as follows: ALWAYS replace fasteners with new OEM parts. DO NOT reuse bolts, bearing strap, or locking plate. O Check for a bent tube, evidence of missing balance weights, or other damage. Remove any buildup of foreign material on the shaft. D Check that the lugs (ears) of the yokes on the slip yoke are aligned in the same plane (in phase) with the lugs (ears) of the tube yoke. Disassemble and realign shafts if not found to be in phase. ú Visually inspect the torque witness marks on the driveshaft fasteners. lf the marks are illegible or misaligned, replace the fasteners with new OEM J fl ú I ú fasteners, torque to specification, and apply torque witness mark. Refer to Section 2 of this manual for torque procedure and specifications. lnspect locking plate tabs to ensure they are properly bent up and securing the hex bolts on the bearing cups. Check the output shaft of the transmission and the pinion shaft of the drive axle for excessive radial movement. Check for play in the universal joint by inserting a pry bar against the yoke and prying against the universal joint. Any lateral or sideways movement of u-joint cross within the bearing cap exceeding inch is cause for rejection. Check for spline wear by manually applying a push/pull force to the tube shaft at the juncture of slip spline. Excessive movement will necessitate disassembly and further inspection of the driveshaft to determine cause. lnspect driveshaft guard to ensure it is undamaged and securely mounted. lnspect driveshaft access door from interior of vehicle to ensure that it is securely latched. PM. 16 The New Flyer vehicles described in this manual may be protected by one or mo "e patents and design applications or registrations in the United States and Canada, and in other countr es. Refer to "Vehicle Patent lnformation" in this manual. Copyright O 2015 New Flyer lndustries Canada ULC Rev. A - Jan

151 lx Ë ut/ fä LYË'F[ 6,000 Miles (9,600 km) Preventive Maintenance Lubrication Refer to "Fluid & Lubrication Guide" on page 91 in this section for lubricant specification. UgNOTE: For initial run-in period, lubricate driveshaft upon receipt of vehicle and thereafter inspect and lubricate every 6,000 miles (9,600 km). t Universal Joint - purge lubricate the universal joint by pumping grease into the u-joint grease fitting until grease emerges from the sealing lip. Do not exceed 5,000 psi grease pressure, othenryise the bearings will be over-pressurized. Refer to Fig. PM-2: "Driveshaft Lubrication Points" on page 17 DO NOT apply excessive amounts of grease or use high pressure application when lubricating the telescoping spline. Excessive grease can fill the lube cavity in the yoke end of the tube and could restrict length compensating travel. ú Telescoping Spline - apply no more than one ounce of grease at the grease fitting located on the spline shaft Steering System lnspection I9NOTE: ALWAYS check wheel alignment following replacement of drag link, center link, or tierod ends or any steering components that were damaged. ú Visually inspect all steering components for any evidence of damage. See "Fig. PM- 3: Steering Gear lnspection" on page 18. D lnspect the steering gear driveshaft for worn u-joints or loose clamp nuts. ú Visually inspect steering gear pitman arm and ensure retaining nut is properly locked. O lnspect the tie-rod ends on the drag link, steering idler arm, and center link for excessive play. Use a pry bar to lever the component and inspect for excessive movement. Refer to Section 3 of this manual for specific inspection procedures. UgNOTE: Excesslye movement of the tie rod end typically indicates a worn ball socket and the tie-rod end will require replacement. However if movement is due to a loose fit of the tie-rod end tapered pin in the steering arm, do not attempt to re-tighten the castle nut. Remove the tie-rod end and inspect the bore of the steering arm for wear. û Perform a visual torque inspection of all steering component fasteners, including the lock nut on the steering stop adjusting bolt. Ensure that the torque witness marks are in alignment. Any fastener that has illegible or missing witness marks should be re-torqued to specification. Refer to Section 3 of this manual for torque specifications. UgNOTE: lf the witness rnarks are no longer aligned, it is an indication that the fastener has loosened and it will be necessary to replace the fastener, torque to specification, and reapply torque witness mark. s0l23l1b.wmf O lnspect steering gear, hydraulic pump, and hoses for evidence of leakage. Fig. PM-2: Driveshaft Lubrication Points Rev.A-Jan The New Flyer vehicles described in this manual may be protected by ons or more patents and design applications or reg strat ons in the United States'and Canada, and in other countr es. Réfer to "Vehicle Patent lnformation" in th s manual. Copyr ght O 2015 New Flyer lndustr es Canada ULC PM-17

152 6,000 Miles (9,600 km) Preventive Maintenance l\l Ë Vlf F LYË Ël ALWAYS wipe clean the area around the filler cap before removing to prevent contaminants from entering the system. ú lnspect hydraulic reservoir fluid level and condition. Replace fluid if dirt, sludge, or water is evident in the system.! NOTE: lf hydraulic fluid appears frothy it is likely that air is trapped in the system and needs to be bled. Refer to Secflon 3 of this manual for power steering bleeding procedure. ú Check for smooth operation while turning the steering system through a full left and full right turn, Ensure that the power steering gear relief valve activates before contacting steering stops. Refer to Section 3 of this manual if steering stop adjustment is required. PITMAN ARM RETAINING NUT RETURN HOSE SUPPLY HOSE DRAG LINK DRIVE SHAFT MOUNTING BOLT DRIVE SHAFT MIÏER BOX s a.wmf Fig. PM-3: Steering Gear lnspection PM,18 The New Flyer vehicles described in this manual may be protected by one or more patents and design applications or registrations in the United States and Canada, and in other countr es. Refer to "Vehicle Patent lnformation" in this manual. Copyr ght O 2015 New Flyer lndustries Canada ULc Rev.A-Jan202015

153 l\l Ë VTf t LY.Ë Ftr 6,000 Miles (9,600 km) Preventive Maintenance Steering Driveshafts lnspect and lubricate and lower (horizontal) the upper (vertical) steering driveshafts every 6,000 miles (9,600 km). See "Fig. PM-4: Steering Driveshaft lnspection" on page 19. END YOKE END YOKE END YOKE END YOKE MITER BOX s a.sv9 Fig. PM-4: Steering Driveshaft lnspection The New Flyer vehicles described in this manual may be protected patents by one or more and design applications or registrations in the United States and and Canada, in other countries. Refer to "Vehicle Patent lnformat on" in this manual. Copyr ghto 2015 New Flyer lndustries Canada ULC Rev. A - Jan PM.19

154 6,000 Miles (9,600 km) Preventive Maintenance Í\l Ë llv F LYË Fl lnspection The steering driveshaft will exhibit a certain amount of movement when rotated or forced side to side and can be attributed mostly to U-joint movement. The following inspection provides procedures and allowable limits specific to each area of the steering driveshaft. Do not reject the steering driveshaft for overall play unless one or more of the following inspection points exceeds maximum allowable limits. 1. Visually inspect the steering driveshafts for any evidence of damage. 2. Visually check torque witness marks on clamp fasteners. 3. lnspect the U-joints to ensure that all snap rings are installed and fully seated within the groove on the bearing cup. The bearing cup must not protrude any more than 0.105' beyond the surface of the yoke bore. See "Fig. PM-5: Snap Ring lnspection" on page lnspect the U-joint cross for end play movement within the bearing cups: a. Restrain the end yoke from moving and apply lateral side to side force on each U-joint. Note the total back and forth movement of the U-joint cross within the bearing cups. Maximum allowable end play is 0.012" (0.30 mm). See "Fig. PM-6: Steering Driveshaft U-Joint lnspection" on page 21. b. Repeat the previous step on the same U-joint except apply pressure 90" from previous location. IgNOTE: lf any of the above readings are suspect, remove the steering driveshaft from the vehicle and clamp the yoke in a vise and measure movement with a dial indicator to confirm. 5. lnspect the U-joint for worn needle bearings and/or cross trunnions: a. Apply back and forth rotational force to the yokes on the U-joint and note any relative movement between the U-joint cross and the bearing cups b. No perceptible movement is allowed. Replace steering driveshaft as an assembly. I9NOTE: U-joints are not field replaceable, but may be serviced by the manufacturer. Contact Prop Shaft Supply in Elkhorn, Wisconsin for further information on driveshaft overhaul. lnspect the steering driveshaft end yokes for excessive play: a. Apply lateral side to side force on each end yoke and note the deflection in the area where the end yoke splines are clamped to the attaching component. See "Fig. PM-7: Steering Driveshaft End Yoke lnspection" on page 21. b. Spline movement should be minimal. lf the amount of spline movement is questionable, remove the steering driveshaft for closer inspection of the splines as well as the male splines on the attaching component. Check for excessive movement or backlash in the telescoping slip-joint: a. Grasp the male and female members of the telescoping slip-joint and apply a back and forth twisting motion while observing or feeling for movement. See "Fig. PM-8: Steering Driveshaft Spline Backlash lnspection" on page 21. b. Spline movement should be minimal. lf the amount of spline movement is questionable, remove the steering driveshaft for closer inspection of the telescoping splines. lf telescoping slip-joint is disassembled, check the nylon coating on the splines for wear, cuts, gouges, or any other damage. lf damage is evident, the nylon coating must be stripped from the splines and reapplied. Contact Prop Shaft Supply in Elkhorn, Wisconsin for further information on driveshaft overhaul. PM.20 Thè New Flyer veh cles descr bed in this manual may be protected by one or more patents and design applications or registrations in the United States and Canada, and n other countries. Refer to "Vehicle Patent lnformation" in this manuâ1. Copyr ght O 2015 New Flyer lndustries Canada ULC Rev.A-Jan202015

155 lu ËVtl Ë'LY'Ë Fl 6,000 Miles (9,600 kml Preventive Maintenance SNAP RING Fig. PM-S: Snap Ring lnspection s a.sv9 s a,sv9 Fig. PM-7: Steering Driveshaft End Yoke lnspection \\ tl F-= --- þ<--.--'006" 1\ 1\ 1\ FORCE (â Þ s070030la.svg Fig. PM-6: Steering Driveshaft U-Joint lnspection s a.sv9 Fig. PM-B; Steering Driveshaft Spline Backlash lnspection Rev. A -Jan The New Flyer vehicles described in this manual may be protected by one or more patents and design applications or regiskations in the United States and Canada, and n other countries. Refer to "Veh cle Pâtent lnformation" in this manual. Copyright O 2015 New Flyer lndustr es Canada ULC PM-21

156 6,000 Miles (9,600 km) Preventive Maintenance hl Ë Utl F LYË Ët Universal Joint Lubrication 1. Locate the grease fittings on the universal joints at both ends of the driveshaft. 2. Purge lubricate through the grease fittings until fresh grease flows out of all four bearing cup seals. Refer ta "Fluid & Lubrication Guide" on page 91 in this section for grease specifications. See "Fig. PM-9: Steering Driveshaft Lubrication Points" on page lf all four bearing cups do not purge lubricate successfully, then it will be necessary to remove the steering driveshaft from the vehicle and tap the opposite cap or rotate the adjacent yoke through its full range of motion while applying grease. 4. Wipe off excess grease from universal joint. GREASE FITTING s a.svg Fig. PM-9: Steering Driveshaft Lubrication Points The New Flyer veh cles described in this manual may be protected by one or more patents and design applicat ons or registrations in the United States and Canada, and in other countr es. Refer to "Veh cle Patent lnformat on" in this manual. Copyr 2015 New Flyer lndustries Canada ULC PM.22 Rev. A -Jan

157 hl Ë Vt/ If, LYË ËË 6,000 Miles (9,600 km) Preventive Maintenance Telescoping Spline Lubrication 1. Remove the clamping bolt on one end of the steering driveshaft and compress the shaft completely. 2. Locate the grease fitting on the driveshaft slip sleeve and apply grease with B to 10 hand pumps. 3. Fully extend and compress shaft a few times to ensure grease is applied to full length of spline. 4. Completely remove yoke shaft and check the seal of the dust cap, Grease must completely fill between both lips of the seal. See "Fig. PM-10: Steering Driveshaft Seal lnspection" on page lf dust cap seal is not completely greased, return the yoke shaft to the compressed position and repeat greasing procedure. USNOTE: Ensure the driveshaft is properly reasse/nbled with alignment arrows facing each other. This will ensure the driveshaft remains in phase. 6. Wipe off excess grease from the slip spline, GREASE MUST FILL BETWEEN ALL SEALS >YLW s a.sv9 Fig. PM-10: Steering Driveshaft Seal lnspection Rev. A - Jan The New Flyer vehicles described in this manual may be protected by one or more patents and design applicat ons or registrations in the United States and Canada, and ln other countries. Refer to "Vehicle Patent lnformation" in th s manual. PM.23 Copyrlght O 2015 New Flyer lndustries Canada ULC

158 6,000 Miles (9,600 km) Preventive Maintenance N Ë Ut/ t Llf Ë Ë! Steering Damper lnspect the steering damper every 6,000 miles (9,600 km)as follows: Í Check for excessive play at ball joints ends. See "Fig. PM-11: Steering Damper lnspection" on page 24. Í lnspect for any external damage to cylinder or piston rod. Replace damper if bent or damaged. D Check for evidence of leakage. Replace damper if leaking. ú lnspect condition of protective sleeve on cylinder and ensure it can move freely and extend approximately 2 inches from cylinder. O lnspect exterior surfaces for evidence of corrosion. Clean light surface rust, otherwise replace damper if badly corroded. SwOTE: If maintenance records indicate that the vehicle is experiencing front end steering shimmy, then a cylinder damping inspection should be performed. METAL PROTECTIVE SLEEVE s a.svg Fig. PM-11: Steering Damper lnspection PM -24 The New Flyer vehicles descr bed n th s manual may be protectêd by one or more patents and design applications or reg strations n the United States and Canada, and in other countries. Refer to "Veh cle Patent lnformation" in this manual. copyright O 2015 New Flyer lndustr es Canada ULC Rev.A-Jan202015

159 hl Ë W Ë LYË ËË 6,000 Miles (9,600 km) Preventive Maintenance , Cylinder Damping Inspection 1. Remove steering damper from vehicle. Refer to Section 3 of this manual for removal procedure. 2. Hold the steering damper in a vertical position with the oil chamber at the bottom. 3. Extend the piston rod fully by hand. 4. Operate the steering damper twice through its full range of travel in both compression and extension strokes. 5. Hold the steering damper fully extended in the vertical position for at least one minute. U NOTE: Ensure that no pressure is applied to the piston rod while it is in the extended vertical position. The plastic protective s/eeye should also be in the fully extended position. 6. Slowly compress the piston rod into the cylinder while noting both the resistance and distance travelled. Stop compressing the piston once resistance is felt. 7. Mark the position of resistance by scribing a line on the plastic protective sleeve that coincides with the position of the metal protective sleeve. 8. Retract the piston upwards until the plastic protective sleeve is fully extended. Measure the distance between the edge of the metal protective sleeve and the mark scribed on the plastic protective sleeve. See "Fig. PM-12: Damper Measurement" on page The piston rod must not travel more than in. (3.0 mm) before damping resistance is felt. Replace steering damper if free travel (slip) exceeds these limits. l0.reinstall steering damper on vehicle. Refer to Section 3 of this manual for installation procedure. METAL PROTECTIVE SLEEVE FULLY EXTENDED SCRIBED LINE PLASTIC PROTECTIVE SLEEVE OIL CHAMBER sl 34902a.svg Fig. PM-12: Damper Measurement Rev. A - Jan The New FIyer vehicles described in th s manual may be protected by one or more patents and design applications or registrations in the United States and Canada, and n other countr es. Refer to "Veh cle Patent lnformation" ln this manual. PM New Flyer lndusk es Canada ULC

160 6,000 Miles (9,600 km) Preventive Maintenance f\l Ë,Vtf F LYË Ft Engine Oil & Filter Change UgNOTE: Engine oil and filter change intervals are based on average vehicle speed. Refer to "Engine Oil Change lntervals" on page 27 in this section and use whichever interval is the shortesf. O/ may be blown out through the crankcase breather if the crankcase is overfilled. 1. Run the engine until its operating temperatures reaches 140'F (60"C). Stop the engine. 2. Remove the oil drain plug from the bottom of the oil pan. See "Fig. PM-13: Engine Oil Filter" on page Allow the oil to drain into a suitable container. 4. Clean the area around the oil filter head. Remove the filter and clean the gasket area. IgNOTE: The gasket can stick to the filter head. Ensure it is removed. 5. Fill the replacement filter with clean engine oil. Apply a thin film of lubricating oil to the filter gasket and to the gasket sealing surface. 6. lnstall the filter on the engine. Follow the directions on the label for correct installation. Do not over{ighten. 7. Clean the engine oil pan drain plug threads, lnstall the drain plug. Torque the plug on installation 60 ft-lb. (81 Nm). B. Fill the engine with new oil. Refer lo "Fluid & Lubrication Guide" on page 91 in this section for oil specification. Engine capacity is 25.2 quarts U.S. (23.8 liters). 9. Start the engine and inspect for leaks at the filter and at the drain plug. 10.Stop the engine. Wait 15 minutes to allow the oil to settle. Correct any leaks. 11.Check the oil level on the dipstick. Add oil as required to bring the level to the high mark on the dipstick. I NOTE: Refer to the Cummins Operation & Maintenance Manual for further engine related preventive mai nte n ance ope ration s. DRAIN PLUG (oppostte SrDE) ENGINE OIL FILTER s b.wmf Fig. PM-13: Engine Oil Filter The New Flyer vehicles descr bed in this manual may be protected by one or more patents and deslgn applications or reg strations in the United States and Canada, and in other countries. Refer to "Vehicle Patent lnformat on" in th s manual. Copyright O 2015 New Flyer lndustries Canada ULC PM.26 Rev. A - Jan

161 l\l Ë \t1/ Sf, LY'Ë Fl 6,000 Miles (9,600 km) Preventive Maintenance , Engine Oil Change lntervals AVERAGE VEHICLE SPEED Mileage (km) mph (16-24kmlh) 6,000 (e,600) B - 10 mph (13-16 km/h) 5,000 (8,000) 6 - B mph ( km/h) 4,000 (6,400) 4-6 mph ( km/h) 3,000 (4,800) 2-4 mph ( km/h) 1,500 (2,400) Primary (Suction) Fuel Filter Replacement Replace the fuel filter element every 6,000 miles (9,600 km) every six months, or 500 operating hours, whichever comes first. Replace the element earlier if plugging is indicated by the fuel level rising in the filter near the top of the element. See "Fig. PM- 14: Engine Fuel Filters" on page Place a clean container under the filter. Open the drain valve at the base of the processor and drain the fuel until it is below the level of the collar. 2. Close the drain valve and using the filter collar wrench, remove the collar by turning counter-clockwise. Remove the cover and filter element. Remove and retain the large sealing grommet at the base of the element. lt will be reused. 3. Dispose of the filter element in an environmentally responsible manner, according to applicable government environmental regulations. 4. Check to make sure the fuel level is near the top of the elliptical port on the processor. 5. After making sure the new O-ring seal is properly positioned at the base of the cover, insert the filter sealing grommet into the base of the new element. lnstall the element on the center stud of the processor and replace the cover and collar. Tighten the collar by hand until secure. NgNOTE: To avoid cover or collar damage, DO NOT use the collar wrench or any other tool to tighten the collar. Remove the vent cap from the top of the clear cover by turning the vent cap counter-clockwise. Fill the clear cover full of clean fuel. Reinstall the vent cap with a new O-ring and tighten by hand only. IgNOTE: To avoid cover or vent cap damage, DO NOï use tools to tighten the vent cap. Start the engine. When the lubrication system reaches its normal operating pressure, increase engine speed to high idle for 2to 3 minutes. NgNOTE: The clear filter cover will not fill completely during the engine operation. lt will gradually fill over time and the fuel level will rise as the filter media become clogged. Rev. A - Jan The New Flyer vehicles described in this manual may bê protectèd by one or more patents and design applications or regìstrat ons in the United States and Canada, and in other counkies. Refer to "Vehicle Patent lnformat on" in th s manual New Flyer lndustries Canada ULC PM.27

162 6,000 Miles (9,600 km) Preventive Maintenance l\l E Vll F LYË Ël DETAILA PRIMARY FUEL FILTER ASSEMBLY SECONDARY FUEL FILTER PRIMARY FUEL FILTER Fig. PM-14: Engine Fuel Filters s a.sv9 PM - 28 The New Flyer vehicles described n this manual may be protected by one or more patents and'design applicat ons or registrat ons Ìn ttíe uriiteo States'and canada, and in other countr es. Refer to "Vehicle Patent lnformation" n this manual. Rev. A - Jan Copyright O 2015 New Flyer lndustries Canada ULC

163 An'Ë'\Äl F LYË Ft 6,000 Miles (9,600 km) Preventive Maintenance Secondary (Pressure) Fuel Filter Replacement Replace the secondary fuel filter every 6,000 miles (9,600 km), six months, or 500 operating hours, whichever occurs first. UgNOTE: The fuel filter is a non-serviceable spin-on type. DO NOT attempt to clean and reuse the filter assembly 't.Fuel System Priming DO NOT open the high pressure fuel system with the engine running, High pressure fuel spray can cause serious injury or death. L Glean the fuel filter head and surrounding area to prevent the introduction of contaminants into the fuel system. Use a filter strap wrench to unscrew the filter assembly from the filter head. Discard the filter. DO NOT attempt to pre-fill the secondary filter element prior to starting the engine. Filling the filter through the center opening will allow a certain amount of fuel to bypass the 5 micron filter media withín the filter, thereby allowing unfiltered fuel into the fuel system and possibly leading to engine fuel pump or injector damage. 2. lnspect the filter head to see whether the filter seal ring is stuck to the sealing surface of the filter head. Remove the seal ring with an O-ring pick, if necessary. Always prime the fuel system prior to starting the engine to avoid excessive cranking intervals, erratic engine operation, or setting engine fault codes. Proceed as follows: DO NOT pre-fill the secondary fuel filter prior to installation. ALWAYS use the engine lift pump to prime the fuel system before starting the engine, Locate the engine run switch in the engine compartment and set the switch to the REAR position. Allow the engine lift pump to cycle for approximately 30 seconds before it automatically shuts off. 4. lnspect new filter to ensure the center seal ring is installed on the filter spud. lnstall the filter in accordance with the instructions provided with the filter. Do not over tighten the filter. Prime the fuel system. Refer to "Fuel System Priming" on page 29 in this section for procedure Reset the run switch from REAR to OFF and then back to REAR position again. The lift pump should cycle for another 30 seconds, Repeat this process three or four times to allow purging all the air from the fuel filter and lines. Start the engine and operate at fast idle to purge any remaining air from the system. The New Flyervehicles described in this manual may be protecled by one or more patents and design applications or registrations in the United States and Canada, and in other countries. Refer to "Vehicle Patent lnformation" in th s manual. Copyright O New Flyer lndustries Canada ULC Rev. A - Jan PM.29

164 6,000 Miles (9,600 km) Preventive Maintenance l\l Ë \lv F LYË FI Exhaust System lnspect the condition of the exhaust system components every 6,000 miles (9,600 km) as follows: û lnspect muffler for any damage to body, sensors, wiring, or mounting brackets. t lnspect exhaust blankets for proper installation, ensuring no cuts, tears, or other damage exists. O lnspect exhaust tubes for dents, cracks, leaks, or restrictions. D lnspect exhaust flex connector for proper alignment and any evidence of damage. Refer to Section 4 of this manual for alignment procedure. ü Ensure all exhaust clamps are properly tightened. ú Ensure all exhaust system mounting brackets and component fasteners are properly tightened DEF Tank gnote: The DEF tank inspection interval will be dependent on operating and environmental conditions. Adjust to a more frequent inspection interval if tank exterior is very dirty or if filler cap has a heavy deposit of DEF crystals. lnspect the DEF tank every 6,000 miles (9,600 km)as follows: 1. lnspect security of DEF tank mounts and tightness of fittings, hoses, clamps, and electrical connector. 2. lnspect exterior of DEF tank for cleanliness and clean as necessary. Use a low pressure setting and maintain a distance of at least 18" if using pressure wash equipment. DO NOT direct pressure spray at the filler cap/adapter interface. 3. lnspect underside of filler cap for a buildup of dirt or DEF crystals. Clean filler cap as necessary. Refer to "Filler Cap Cleaning" on page 30 in this section for cleaning procedure. usnore: The filler cap may be replaced separately if damaged. Refer to your New Flyer Parts Manual for part number ,l.Filler Cap Cleaning 1. lnspect the immediate area around the filler cap and adapter. Wipe off any accumulations of dirt or crystals from the immediate area so as to prevent contamination from entering the tank when the filler cap is removed. 2. Remove the lanyard by sliding the end over the tap on filler cap. 3. Rotate the cap counter-clockwise until it comes to a stop. Pull filler cap from DEF tank adapter. 4. Place the cap in a pan of clean, warm water filled such that the level of the water is halfway between the bottom of the blue base and the surface of the cap imprinted with the words "DEF ONLY'. UgNOTE: Ensure that the cap is not completely immersed in the water as fhls may affect the venting capabilities of the cap. 5. Allow the filler cap to soak in the water for approximately five minutes. 6. Remove the filler cap from the water and shake to remove excess water, lf any DEF crystals remain on the sealing surface of the cap, wipe the sealwith a damp cloth. 7. Wipe the tank adapter with a damp cloth and place the filler cap onto the adapter. 8. Rotate the filler cap clockwise until the stop is contacted. 9. Reattach the lanyard by sliding the small opening of the lanyard over the tap on the cap. Ensure the lanyard is fully seated in the groove of the tab. PM.30 The New Flyer vehicles described in th s manual may be protected by one or more patents and design applications or reg strations in the United States and Canada, and n other countr es. Rofer to "Veh cle Patent lnformation" in this manual. Copyright O New Flyer lndustries Canada ULC Rev.A-Jan2O2015

165 N Ë \Jt/ Ë LYË Fl 6,000 Miles (9,600 km) Preventive Maintenance Shock Absorber lnspection Every 6,000 miles (9,600 km) check for and replace all shock absorbers damaged or leaking oil. Check the rubber mounting bushings and replace them if worn. Ensure the shock absorber mounting brackets are tight and the shock absorber is not striking or rubbing the frame or some other part of the chassis. IgNOTE: A leaking shock will show clear sþns of fluid leaking in streams from the upper sea/. ïhese sfreams can most easily be seen when the shock is fully extended and one lnspecfs as far up the main body of the shock (underneath the dust cover or tube) as possrb/e. Misting shocks are often misdiagnosed as failures. A misting shock will form a film on the entire outside of the shock body. Misting is perfectly normaland a necessary function of the shock Ride Height Every 6,000 miles (9,600 km) or after service of air suspension components check the vehicle's ride height. Measure the ride height for the front and rear suspension. Refer to Section 3 of this manual for procedures. 2,9.15. Air Springs U NOTE: The air suspension sysfem requires no Iubrication. t Examine air springs assembly for evidence of cracks, punctures, deterioration, or chafing. Replace with new air springs if any damage is evident. Any surface on upper and lower retainers or on piston that touches air springs should be smooth and free of sharp edges that might cause breaks or damage air springs. Check threads on studs. D Check for air leakage at all air springs upper and lower mountings. Coat mountings with soap and water solution and watch for appearance of soap bubbles. No leakage is permissible. lf leakage is evident, rubber air springs must be replaced. O Check to see that there is sufficient clearance around the complete circumference of the air spring while at its maximum diameter. Make sure contact doesn't exist between any air system component and the outside diameter of the air spring. D Check for tightness on all mounting hardware. Retorque to the proper specifications. Refer to "Suspension Torque Specifications" in Section 1 and 2 of this manual for correct values. Do not overtighten. 2.9,16. Front & Rear Axles & Suspension Í Visually inspect all axle and suspension components for any evidence of damage. D Visually inspect all suspension bushings and rubber components for cracks, tears, separation or other damage. t lnspect center link, drag link, and tie-rod ends for excessive play. Use a pry bar to lever the component and inspect for excessive movement. Refer to Section 1 and 2 of this manual for specific inspection procedures. D Perform a visual torque inspection of all axle and suspension fasteners. Ensure that the torque witness marks are in alignment. Any fastener that has illegible or missing witness marks should be retorqued to specification. Refer to Section 1 and 2 of this manual for torque specifications. gnote: lf the witness marks are no longer aligned, it is an indication that the fastener has loosened and it will be necessary to replace the fastener, torque to specification, and reapply torque witness mark. Rev. A - Jan Thê New Flyer veh cles descr bed n this manual may be protected by one or more patents and design applications or registrations in the United States and Canada, and n other countr es. Refer to "Veh cle Patent lnformat on" in this manual New Flyer lndustr es Canada ULC PM.31

166 6,000 Miles (9,600 km) Preventive Maintenance l\l ËVt/ F LYË Fl Radius Rods N9NOTE: The radius rods are of similar configuration except for the upper radius rod on the front axle which does nof have tubular construction, replaceable bushings, nor snap-rings. All other inspection criteria apply. lnspect all radius rods every 6,000 miles (9,600 km) as follows: D Visually inspect torque witness marks on fasteners. lf witness marks are not legible, then apply specified torque and paint a witness mark across fastener. Refer to Section 1 & 2 of this manual for torque specifications. ú Visually inspect radius rod tubes for deformation. Replace radius rod as an assembly if tube is deformed. t lnspect bushings for wear by using a pry bar. Apply force both axially and laterally while observing movement. Any excessive relative movement between the rubber component of the bushing and the crosspin and/or the eye of the radius rod is cause for bushing replacement. IgNOTE: lf axial or lateral movement ls suspecf, remove radius rod from vehicle and confirm excesslve bushing movement by clamping cross-prn in a vise and moving radius rod through its operating range. Í Visually inspect rubber component of bushing for cracks or separation. Small cracks are acceptable. Separation of the rubber from the metal cover plate or crosspin is acceptable providing the separation does not exceed 1/3 of the circumference of the bushing. D lnspect the metal cover plate of the bushing for cracks. Replace bushing if cover plate is cracked. ú lnspect snap-ring to ensure it is installed and fully seated. Check for shiny wear marks as evidence of snap-ring movement. Replace bushing and inspect condition of snap-ring groove if snap-ring is missing, broken, or has rotated significantly. D lf excessive wear, corrosion or other damage is noted in the snap-ring groove or bore of the radius rod during the course of bushing replacement, then the radius rod should be replaced as an assembly Air System Functional Tests Refer to Section I of this manual for procedures, Driver's Window lnspect the driver's window every 6,000 miles (9,600 km)as follows: tl Slide the forward sash fully aft and ensure the sash slides smoothly and makes contact with the window stop. f lnspect the condition of the weather-stripping in the lower window channel/track. Clean window channel/track by vacuuming. 0 lnspect the interior and exterior handles to ensure they are securely mounted Window Emergency Release System Every 6,000 miles (9,600 km) check and clean the emergency release system of the side windows. The emergency release system must be free of excessive build-up (road salt, dirt and so forth). See "Fig. PM- 15: Window Emergency Release" on page 33. PM.32 The New Flyer vehicles described in this manual may be protected by ons or more patents and design applications or registrations in lhe United States and Canada, and in othe 'countr es. Refer to "Vehicle Patent lnformation" in this manual New Flyer lndustr es Canada ULC Rev.A-Jan202015

167 hl Ë vv r uyë Ël 6,000 Miles (9,600 km) Preventive Maintenance lnterior & Exterior Access Doors HOLD DOWN WHILE PUSHING BOTTOM OF WINDOW OUT op280la.wmf Fig. PM-15: Window Emergency Release Every 6,000 miles (9,600 km) lubricate the piano hinges and latch mechanisms. Refer to Sections 12 or 13 of this manual for panel repair procedures Roof Vent/Hatch D At each vehicle cleaning interval use a mild soap and water solution to clean the venu hatch surfaces and components. Do not use solvents or petroleum based cleaners or coatings. Do not lubricate its moving parts. 3 lnspect the venuhatch moving parts every 6,000 miles (9,600 km). Make sure the latches close and fasten securely. The latches must fasten securely, with no slack or looseness. lf the attaching hardware cannot be tightened, replace the applicable latch parts using new hardware and fasteners. See "Fig.PM-16: Roof Hatch lnspection" on page 33. Í ln cold climates, check daily and remove any accumulated ice and snow that may restrict movement of the venvhatch. HINGE & LOCK MECHANISM s07002f la.wmf Fig. PM-16: Roof Hatch lnspection Rev. A -Jan The New Flyer vehicles described in thìs manual may be protected by one or more patents and design applications or registrations in the Unlted States and Canada, and in other countries. Refer to "Vehicle Patent lnformation" in this manual New Flyer lndustr es Canada ULC PM-33

168 6,000 Miles (9,600 km) Preventive Maintenance l\l ËMl t LYË Fl Splash Guards O Check splash guards every 6,000 miles (9,600 km)for loose bolts and damage. O Tighten loose bolts and replace any unserviceable guards. O Check that ground clearance is within specifications Windshield Wiper & Washer ú Check wiper operation and condition. Í Remove any accumulated dirt and grit from the wiper blade. tl Check that the washer system emits an adequate flow of washer fluid Driver's Seat lnspect the driver's seat every 6,000 miles (9,600 km)as follows: û lnspect seat mounting points and ensure fasteners are properly tightened. D lnspect seat belt (if equipped) and ensure webbing is in good condition and belt latches and releases properly. D lnspect seat track for cleanliness and lubricate if required. fl Check operation of all seat adjustment controls to ensure they function properly throughout their full range of adjustment. fl Check seat cover for abnormal wear, tears, or deterioration. 3 Clean seat as required using a mild detergent and warm water, followed by a clean water rinse. Do not use harsh chemicals Passenger Seats lnspect the passenger seats every 6,000 miles (9,600 km)as follows: fl Check the mounting hardware for tightness and securíty. Tighten or replace as required. Í lnspect seats for rips or tears. Repair, patch or replace as required. 2, General Cleaning For dirt and general spot removal, fiberglass, composite resin and stainless steel may be cleaned with a non-abrasive, mild household detergent. Test a small, inconspicuous area prior to cleaning. Wipe with a clean, damp cloth and allow to dry. I NOTE: Leaving any chemical on fiberglass or composite resin for extended periods can result in damage to the surface. ALWAYS rinse with water after cleaning Tou9h Stain & Graffiti Removal Markings and stains from permanent marker and other compounds like shoe polish or nail polish can be removed from fiberglass, composite resin and stainless steel materials with the following agents (or equivalents): O Crown Anti-Vandal Spray 5062 (contains VOC's) D TSW9 Plasti-Master (does not contain VOC's) IgNOTE: For Vision Seafs, Scofch-Brite pads can be used to remove graffiti markings and return the surface to its original appearance Vacuum Formed Plastic Components Use TSW9 Plasti-Master when removing graffiti markings from vacuum-formed plastic components. PM.34 The New Flyer vehicles described in th s manual may be protected by one or more patents and design applicât ons or registralions in the United States and Canada, and in other countr es. Refer to "Veh cle Patent lnformatìon" in this manual. Copyright O 2015 New Flyer lndustnes Canada ULC Rev.A -Jan202O15

169 T\t Ë Vtl #r,lvë'ël 6,000 Miles (9,600 km) Preventive Maintenance Upholstery Care Extreme care should be taken when selecting a cleaning agent. Solventbased cleaners should be avoided. Some solutions may leave a residue or discolor the material. Test an inconspicuous area prior to cleaning and follow the manufacturer's directions. Regularly remove all dust and loose dirt from fabric with a whisk broom or vacuum cleaner. Always begin with lukewarm water and a white cloth for stain removal before applying any cleaning agent. Use foam upholstery cleaner or a mild household detergent and first testing in a small area. Flush the area with water after cleaning Stanchions & Grab Rails lnspect stanchions and grab rails for security of attachment and any evidence of damage. Tighten any loose hardware. Replace any damaged components Wheelchair Tie-Down & Occupant Restraints Perform the following activities every 6,000 miles (9,600 km): 0 Clean belts as required using mild soap and water. Do not use solvents, chemical solutions or strong detergents. lf required, soak belts for several hours in water to loosen dirt. Clean, rinse and dry thoroughly before returning to service. D Lubricate the tiedown belt buckles at the hinges being careful not to contaminate the webbing lnterior Panels lnspect panels for scuffs, cracks and other forms of damage. Clean panels and repair any defects. Refer to Section 12 of this manual for further information on the interior panels Exterior Panels D Every 6,000 miles (9,600 km) inspect the sealant and caulking of the exterior panel seams, and wheel-housings. Replace where substance has failed. Í I Use only the recommended type of sealant, caulk or adhesive. Refer to Section 13 of this manual for recommended type. DO NOT use substitutes. Clean the entire vehicle thoroughly to inspect for paint condition and for metal corrosion damage. Pay particular attention to the lower panels. Repair any areas with paint failure, or corrosion. IgNOTE: lncrease inspection frequency in freezing weather, due to the effect of road deicing materials (salt, calcium chloride and so forth) on metal. Protect painted surfaces with a coating of wax immediately after the vehicle has been cleaned. ffit When cleaning the painted surfaces of the vehicle, use a cleaning agent that will not harm the acrylic finish or fiberglass panels. (for example soap and water) Mirrors Lubricate the pivot arms of all exterior mirrors fitted with grease fittings every 6,000 miles (9,600 km). Lubrications interval may need to be adjusted to suit operating conditions. Locate the grease fitting at the pivot arm and use a hand-operated grease gun to apply approximately I pumps of grease or until grease comes out between bracket and arm. Use Mobil XHP222 mullipurpose grease or equivalent. The New Flyer vehicles described in this manual may be protected by one or more patents and des gn applications or registrations in the United States and Canada, and in other countr es. Refer to "Vehicle Patent lnformation" in this manual. Copyr ght O 20'15 New Flyer lndustr es Canada ULC Rev. A - Jan PM.35

170 6,000 Miles (9,600 km) Preventive Maintenance hl Ë ljt/ t LY Ë Fl Battery System ALWAYS replace batteries with the same type and size identified in your New Flyer Parts Manual and charge the batteries using the recommended voltage. Over-charging a lead acid battery can produce explosive and hazardous gas. Any change in battery configuration may require modification to the charging system voltage levels and battery service procedures to prevent over-charging and equipment damage. Consult the batter manufacturer's recommendations before installing replacement components. t Check external condition of battery and battery cables periodically. lf required, wash exterior with a dilute solution of ammonia or soda to neutralize acid, then flush off with clean water. Keep vent plugs tight to keep neutralizing solution out of cells. Tighten hold-down nuts to prevent batteries from shaking but not so tight as to strain battery case. See "Fig. PM-17: Battery Tray" on page 36. ai Check the battery cable ends on the battery posts. To ensure good contact, these must be tightened firmly. Check for post or cable end corrosion. lf corrosion exists disconnect cables from the posts and clean both with soda solution and a wire brush. lnstall ends and tighten firmly, then coat with dielectric grease. Check battery for obvious damage such as, cracked case (shows loss of electrolyte), or damaged, cracked, or loose terminal posts. lf obvious damage is noted, replace battery. lf no obvious damage is noted, check electrolyte level. lf electrolyte level is above top of plates in all cells, conduct specific gravity test. Refer to Section 9 of this manual for procedure. lf electrolyte level is below specified level in one or more cells, add water to proper levels, then charge for 15 minutes at 15 to 25 amperes, with vent caps removed. Connect a 300 ampere load to battery for 15 seconds to remove electrolyte surface charge. Conduct specific gravity test. Refer to Section 9 of this manual for procedure. BATTERY HOLDOWN RETAINER CABLE HANGER POSITIVE CABLES BATTERY COVER FILLER CAP s02966la.wmf Fig. PM-17: Battery Tray PM-36 The New Flyer vehicles described in this manual may be protected by one or more patents and des gn applications or reg strat ons in the Un ted States and Canada, and in other countries. Refer to "Veh cle Patent lnformation" in th s manual, CopyrightO 2015 New Flyer lndustries Canada ULC Rev. A -Jan202015

171 l\l'ë VI/ F LYË Ël 6,000 Miles (9,600 km) Preventive Maintenance Wheelchair Ramp lnspection lnspect & lubricate the wheelchair ramp mechanism every 6,000 miles (9,600 km) ,Mechanism Í lnspect and adjust chain tension as required. Refer to Section 20 of this manual for inspection and adjustment procedure. ú lnspect ramp pump electrical connectors for condition and security. See "Fig. PM- 18: Wheelchair Ramp lnspection" on page 37. J D ú lnspect electrical harnesses and hydraulic hoses for condition and secure attachment. lnspect fluid level in reservoir. Top up as required. lnspect and tighten mounting hardware as required. Ensure stowed proximity switch is functioning and is positioned to activate at 15' from the STOWED position. RESERVOIR N- LUBRICATE IDLER SPROCKET BRONZE BUSHING s a.sv9 Fig. PM-18: Wheelchair Ramp lnspection Rev. A -Jan The New Flyer vehicles described in this manual may be protected by one or more patents and design applications or registrations in the United States and Canada, and in othercountries. Refer to "Vehiclé Patent lnformatìon" n this manual. Copyr ght O 2015 New Flyer lndustries Canada ULC PM.37

172 6,000 Miles (9,600 km) Preventive Maintenance l\l,ë M/ Ë LYË ËË ,Lubrication Refer to "Fluid & Lubrication Guide" on page 91 in this section for lubricant specification. Clean existing lubricated surfaces of any dirt, grime, or dried lubricant and then apply fresh lubricant to the following areas: ú Drive chain rollers and side plates. Í Teflon sleeve bushings located on the tensioner blocks. D I õ t t Teflon sleeve bushings located on the LH and RH ramp pivots. Bronze bushing located on idler sprocket. Hydraulic cylinder pivot, Between the sliding surfaces of the mechanism (slots in the support plates and flats on the push shaft and clevis shaft). Hydraulic cylinder pivot points. Operate the wheelchair ramp through several cycles to distribute the lubricant into the working surfaces. PM-38 The New Flyer vehicles describsd in th s manual may be protected by one or more patents and des gn applications or registrations in the Unitêd States and Canada, and n other countr es. Refer to "Vehicle Patent lnformation" In this manual New Flyer Industr es Canada ULC Rev.A-Jan202015

173 hl Ë l,ñ/ F LY-Ë Ël 6,000 Miles (9,600 km) Preventive Maintenance Driver's Heater/Defroster Reposition Battery Disconnect switch to OFF before servícing heater/ defroster electrical components to avoid shorts, D Lubricate and adjust the cables and switch hook-ups. Cable ends and switch hookups can be accessed by opening the defroster access door and removing the defroster cover. See "Fig. PM-19: Defroster lnspection" on page 39. O lnspect air filter. Clean or replace as required. J u ú lnspect electrical plugs for clean contacts. Check wiring for proper routing and for any evidence of rubbing. lnspect condition of coolant hoses and ensure all hoses clamps are properly tightened. lnspect defroster outlet louvers on dash for obstructions or damage. Clean or replace louvers as necessary. NgNOTE: Use a bright light when inspecting louvers to ensure defroster duct screen is not blocked or damaged. Remove louver to access screen and clean or replace screen as necessarj4 DRIVER'S HEATER/ DEFROSTER UNIT (FRONT COVER REMOVED) BLOWER HOUSING OUTLET DUCT TO DRIVER'S CLIMATE CONTROL PANEL HEATER cotl DRAIN PET COCK AIR FILTER COOLANT TEMP CONTROL CABLE DAMPER CONTROL CABLE DRIVE MOTOR HEAT CONTROL VALVE ACCESS DOOR Fig. PM-19: Defroster lnspection s070075a.wmf Rev. A -Jan The New Flyer vehicles descr bèd in this manual may be protected by one or more patents and design appl cations or registrat ons n the Un ted States and Canada, and ìn other countriès. Refer to "Vehicle Patent lnformation" in this manual. Copyright O New Flyer lndustries Canada ULC PM-39

174 6,000 Miles (9,600 km) Preventive Maintenance l\t ËUI/ t LYË Ët HVAC Return Air Filter Clean or replace filter as required every 6,000 miles (9,600 km). See "Fig. PM-20: HVAC Return Air Filter" on page Locate the HVAC return air grille on the ceiling of the vehicle. 2. Unlatch the return air grille and allow the grille to swing downward. 3. Reach up and release the shock cord from the filter frame. 4. Remove the filter from the filter frame. 5. Remove accumulated debris by blowing compressed air in direction opposite to normal air flow. 6. Wash filter in warm soapy water, rinse, and allow to dry. 7. lnstallation is the reverse of removal , HVAG Fresh Air Filter IgNOTE: The HVAC fresh air filter can be accessed either from the interior of the vehicle through the HVAC return air access doo6 or from the rooftop of the vehicle through the HVAC cover. Clean or replace filter as required every 6,000 miles (9,600 km). 1. Remove the HVAC return air filter. Refer to , "HVAC Return Air Filter" on page 40 in this section for removal instructions. 2. Locate the HVAC fresh air filter on the streetside of the HVAC compartment. Grasp the center of the filter and bow it outward to release the filter edges from the mounting channel. 3. Remove accumulated debris by blowing compressed air in direction opposite to normal air flow. 4. Wash filter in warm soapy water, rinse, and allow to dry. 5. lnstallation is the reverse of removal. s a.svg Fig. PM-20: HVAC Return Air Filter The New Flyer vehicles descr bed in this manual may be protected by one or more patents and design applicat ons or registrations n the United States and Canada, and in other countries. Refer to "Vehicle Pâtent lnformation" ln this manual New Flyer lndustr es Canada ULC PM.40 Rev. A - Jan

175 l\t Ë \ r F LYË Ël 6,000 Miles (9,600 km) Preventive Maintenance Rear Axle Breather Tube ü Clean any sludge or debris accumulation from the breather membrane outlet and ensure that the tube is clear. Replace the breather membrane (valve) if clogged, DO NOT attempt to shorten or otherwise relocate the breather tube. The votume inside the tube acts as an expansion reservoir and must be at least 5 ft, (f.5 m) in length. Í Check that the breather tube is securely attached to the elbow located on top of the differential housing and is attached to the breather membrane, located on the stree! side suspension support, See "Fig. PM-21: Rear Axle Breather lnspection" on page 41, dirty, or oil soaked. Refer to "Breather Valve Replacement" on page 41 in this section for procedure l.Breather Valve Replacement 1. Remove the breather tube from the valve by pushing the collar on the valve towards the valve body. Maintain pressure on the collar while pulling out the tube. 2. lnspect the end ofthe breathertube before installing new breather valve, Tubing end must be cut square and free from any burrs or rough edges. 3. Push tube into breather valve until seated. BRACKET Fig. PM-21: Rear Axle Breather lnspection s07002l2a.wmf Rev.A -Jan The New Flyer vehicles described in this manual may be protected by one or more patents and design appl cat ons or registrâtions n the United Stales and Canada, and in other countries. Refer to "Vehicle Patent lnformation" in this manual. Copyright O 2015 New Flyer lndustries Canada ULC PM.41

176 6,000 Miles (9,600 km) Preventive Maintenance l\l Ë Vtf fi LYË Fl Engine Compartment Line Routing Inspection Perform a visual inspection on the condition and routing of all engine compartment lines every 6,000 miles (9,600 km) or whenever line or harness maintenance/ replacement has occurred. For the purpose of this inspection, engine compartment lines may be defined as all rigid steel lines and copper tubing, flexible lines, hoses, and tubing as well as electrical cables and harnesses. This inspection applies to all lines used in the fuel, air, hydraulic, lubricating, cooling, electrical, and HVAC systems. Open all engine compartment doors and inspection panels to allow complete inspection of the area. lt may be necessary to raise the vehicle to properly inspect all lines. 2, Line Condition lnspection 1. lnspect all rigid lines for condition. Repair or replace the line íf any of the following conditions are evident: a. Abraded or fretted surfaces b. Kinked or deformed tubing c. Corrosive pitting d. Loose mounting flanges or connectors e. Fluid or air leakage f. Excessive buildup of oily residue, dirt or road grime. Clean as required. 2. lnspect all flexible lines and hoses for condition. Repair or replace the line if any of the following conditions are evident: a. Cut, abraded, or frayed protective cover (includes textile, polyester, or steel braid as well as silicone firesleeving). b. Crushed, kinked, distorted, or twisted hose. c, Charred, heat damaged, cracked, hard, or stiff hose. 4. d. Blistered, soft, or deteriorated hose. e. Loose mounting flanges or fittings/connectors f. Cracked or corroded fìttings/connectors. g. Fluid or air leakage. h. Excessive buildup oily of oily residue, dirt or road grime. Clean as required. lnspect exhaust bellows for correct alignment with exhaust tubes on either side of bellows. Examine the tubes and bellows from above and below, with a 90" angle between the viewing points. The exhaust tubes on either side of the bellows must be aligned parallel with each other and display no offset. Convolutions of bellows must be evenly spaced from one end of the bellows to the other. Replace bellows if it is torn or otherwise damaged. Refer to Section 4 of this manual for further information on this equipment. lnspect all power cables and wiring harnesses for condition. Repair or replace the cabfe, harness, and/or protective covering if any of the following conditions are evident: a. Loose or corroded connections b. Damaged or missing protective insulator boots on positive terminals of power cables. c. Lack of dielectric grease on exposed power cable terminals. Clean terminals and reapply dielectric grease. d. Crushed, cut, or heat-damaged wire covering (corrugated split-loom). e. Blistered, soft, or deteriorated wire insulation. f. Excessive buildup of oily residue, dirt or road grime. Clean as required. PM.42 The New Flyer vehicles described in this manual may be protected by one or more patents and des gn applications or registrations in the United States and Canada, and n other countries. Refer to "Vèhicle Patent lnformat on" n this manual New Flyer lndustr es Canada ULC Rev.A-Jan202015

177 l\l'ë':{ltl,$r LYË Fl 6,000 Miles (9,600 km) Preventive Maintenance 2.9,38.2.Line Routing lnspection 1. lnspect all rigid lines for proper routing. Provide additional or repositioned clamping, if the following conditions exist: a. Line runs across another line, component, or vehicle structure without being properly clamped. b. Line is improperly held by clamp. Select proper clamp size or tighten clamp as necessary. Clamp must fit snugly on line without causing restriction. c. Ensure band clamps (typically used to attach rubber hose to metal tubing) are tight. 2. lnspect all flexible lines and hoses for proper routing. a. Ensure lines are not routed in close proximity to hot zones such as the turbocharger, engine exhaust, auxiliary coolant heater etc. Provide additional clamps or reposition the existing clamps to obtain the required clearance (minimum 1"). Use brackets or spacers, if necessary, to obtain the required clearance. Provide protective shielding in situations where the optimum clearance cannot be achieved. DO NOT clamp or cable tie fuel lines to electrical cables/harnesses. Maintain a minimum clearance ol 112" between fuel lines and electrical cables/harnesses. DO NOT use cable ties on textile or steel braided lines. b. Ensure lines do not run across another line, component, or vehicle structure without being properly clamped. gnote: It is permissible to cable tie synflex air lines with synflex fuel lines. c. Ensure lines meet the minimum bend radius requirements. Provide a minimum bend radius of six times the diameter of the line. Reposition line or replace with a line of the proper length if necessary. d. Ensure flexible lines are routed and clamped so as to provide minimal slack without being taut. Provide additional slack in lines where there could be relative movement between the joined locations. Do not space clamps less than 12 inches apart. e. Provide cushioned loop clamps (P-clamps) or plastic split-block style clamps in locations where vibration or road shock may be transmitted to the line. Plastic split-block style clamps are typically used with large diameter lines only. f. lnspect condition of P-clamps to ensure they are tight and the rubber cushion is intact and in full contact with the line. Replace P-clamp if the rubber cushion is not of the full enclosure style. Rev. A - Jan The New Flyer vehicles described in this manual may be protected by one or more patents and design applicat ons or registrations in the United States and Canada, and in other countries. Refer to "Vehicle Patent lnformat on" in this manual New Flyer lndustries Canada ULC PM.43

178 6,000 Miles (9,600 km) Preventive Maintenance t\l Ë W t LYË Ël 3, lnspect all power cables and wire harnesses for proper routing. DO NOT clamp or cable tie electrical cables/harnesses to fuel lines. Maintain a minimum clearance of 112" between fuel lines and electrical cables/ harnesses. a. Ensure cables/harnesses do not run across another line, component, or vehicle structure without being properly clamped. Ensure that grommets or rubber edging are used wherever the cable/harness passes through a bulkhead or panel. NgNOTE: /f rs permissible to cable tie electrical wire harnesses to synflex air 4ines but not to textile or steel braided lines. b. Ensure cables/harnesses are not clamped to another hose or line. Cables/harnesses should be clamped only to stationary structure or brackets. Damage to the internal wire bundle can occur if the wire loom is clamped to an object subject to excessive vibration. The vibrations can transmit through the cushioned clamp and create relative movement between the internal wire bundle and the corrugated surface of the wire loom, resultíng in damage to the wire insulation over a period of time. Use an alternative clamping method that will isolate the vibration or relocate the wire harness and clamp at a different location. c, Ensure cables/harnesses are secured with P-clamps wherever practical. Harnesses should be clamped no more than 24 inches apart, where possible. Use cable ties to secure any portion of a harness bundle that cannot be secured within the P-clamps. Maintain the same relationship between clamped and unclamped wire harness looms throughout the entire run of the wire bundle. Use cable ties at 12" intervals. Ensure cable ties are not overtightened or supporting too much weight so as to cut into the wire loom. d. Ensure that cable ties are not used within four inches of the connector. Provide strain relief or otherwise allow some flexion at the terminal connector. It is acceptable, however, to cable tie the terminal connector body itself when it is running parallel with another harness. e. The excessive length of a harness may require that it be looped. Ensure that the harness is looped in an appropriate area and that the minimum bend radius is observed. Provide a minimum bend radius of six times the diameter of the harness. f. lnspect condition of P-clamps to ensure they are tight and the rubber cushion is intact and in full contact with the cable/ harness. The New Flyer veh cles descr bed in this manual may be protected by one or more patents and design applications or registrat ons n the United States and Canada, and in other countries. Refêr to "Vehicle Patent lnformation" in this manual New Flyer lndustr es Canada ULC PM.44 Rev. A -Jan

179 lu Ë Vt/ F LYË'Ël 7,500 Miles (12,000 km) Preventive Maintenance ,500 Miles (12,000 km) Preventive Maintenance Air Filter Restriction lndicator lnspection lnspect the air filter restriction indicator every 7,500 miles (12,000 km), 250 hours, or 3 months, whichever occurs first. Locate the restriction indicator in the engine compartment and refer to the scale on the indicator that is calibrated in inches of water. Replace the air filter element if the reading exceeds 1B- H2O. Air filter element replacement is required when the filter media has trapped approximately 80% of its load carrying capacity. This capacity equates to an air filter gauge reading of 18 to 20 inches of water. The air filter element is considered to have reached its maximum service life at this point and must be replaced. Refer to 2J0.2. "Air Filter Replacement" on page 46 in this section for replacement procedure. The service life of an air filter element is affected by several factors including operating environment, hours of operation, and total time in service. The requirement for air filter element replacement is determined by monitoring the reading on the Filter Minder@ air filter gauge. This gauge monitors air restriction downstream of the air cleaner assembly. See "Fig. PM-22: Au Filter Restriction lndicator" on page 45. The air filter gauge is calibrated in inches of water on one side and millimeters of water on the opposite side. The gauge will register and retain the highest air restriction reading experienced during operation. Maximum air restriction readings will be obtained typically during full throttle, full load operation. RESET BUTTON s a.sv9 Fig. PM-22: Air Filter Restriction lndicator The New Flyer vehicles described in this manual may be protected by one or more patents ând design applications or registrat ons in the United States and Canada, and in other countries. Rofer to "Vehicle Patent lnformat on" ln this manual Nêw Flyer lndustr es Canada ULC Rev. A -Jan PM -45

180 7,500 Miles (12,000 km) Preventive Maintenance l\l'ë Vll F LYË Fl Air Filter Replacement The air filter housing assembly includes a primary and safety element. The primary element provides engine protection during operation and the safety element is designed to prevent contaminates from entering the induction system during servicing. The safety element is located within the filter housing, immediately downstream of the primary element. See "Fig. PM-23: Air Filter Elements" on page 46. The replacement interval for the primary element is determined by the filter restriction indicator reading. Replace the primary element when the gauge reading is between 18 to 20 inches of water. The safety element should be replaced every third primary element change or whenever the surface of the safety element has become contaminated. 9NOTE: There is no need to remove and visually inspect the air filter element if the indicator reading is /ess than 18" H2O. Replacing the air filter element at 18" H2O. will maximize the service life of the filter and minimize any rlsk assoclated with excessive handling of the air filter. AIR FILTER HOUSING SEAL SAFETY ELEMENT s094616a.svg Fig. PM-23: Air Filter Elements PM.46 The New Flyer vehicles descr bed n this manual may be protected by one or more patents and design applicatlons or registrat ons in the United States and Canada, and in other countries. Refer to 'Vehicle Patent lnformation" in this manual. Copyright O 2015 New Flyer lndustr es Canada ULC Rev,A -Jan202015

181 hl,ë \å/ F LYË Fl 7,500 Miles (12,000 km) Preventive Maintenance 2.l0,2.l.Removal 1. Open the air filter access door located on the rear curbside corner of the vehicle. The air filter housing is mounted with the clean air outlet pointing downward and care must be used when performing an element replacement to avoid contaminating the induction system during servicing. 2. Remove the air filter housing cover by releasing the four over-center latches located on both sides near the center of the body. Remove the cover by pulling straight out from the housing. 3. Using the plastic handle on the primary element gently lift up on the element to loosen the gasket seal, which will tilt the element to an approximate 5 degree angle. Carefully remove the primary element from housing. 4, Carefully clean out all contaminates from the housing and sealing surfaces with a damp cloth before servicing the safety element. The lower elbow located at the base of the vertical air intake pipe must be disconnected before removing the safety filter. Removal of the safety filter may dislodge dirt or other contaminants that could enter the air lntake system. 5. lf the safety element has to be replaced use the plastic handle on the face of the safety element. Pull the element towards the center of the housing and carefully remove it from the housing to avoid contaminates from entering the induction system. hl NgNOTE: lf new elements are not going to be installed immediately, temporarily cover the outlet tube to prevent contaminants from entering the air intake system. 6. Carefully wipe out the safety seal sudace in the housing with a damp cloth. 2,10.2,2.lnspection 1. lnspect the rubber seal on air filter housing access door (U-shaped cover with four over-center latches). Replace the access door if the seal is deteriorated or damaged. Refer to your New Flyer Parts Manual for part number of access door. 2. lnspect the clamped connections at the inlet and outlet of the air filter housing. There should be no evidence of bulged or deformed hoses DO NOT exceed 40 in-lbs torque on the hose clamps. Over-tightening the clamps will deform the plastic air filter housing inlet/outlets. Use a bright light to inspect the interior of the air filter housing and check for any evidence of distortion or cracking on the inlet and outlet clamped connections. Replace air filter housing if cracked or damaged. Refer to Section 4 of this manual for replacement procedure. Shine a bright light into the air intake tube leading away from the air filter housing and ensure no evidence of dust trails or other contaminants exist. Remove air intake piping and clean as necessary. Rev. A -Jan The New Flyer vehicles described in this manual may be protected by one or more patents and design applications or registrations in the United States and Canada, and in other countries. Refer to "Vehicle Patent lnformation" in this manual. Copyr 2015 New Flyer lndustries Canada ULC PM-47

182 7,500 Miles (12,000 km) Preventive Maintenance hl Ë V{/ tr LYË Fl 2, lnstallation 1. lnstall the safety element using the handle facing up and outward. lnsert the safety element tab into the positioning slot before pushing the element down into place. IgNOTE: The safety element handle must be towards the service cover opening and completely seafed lo allow for proper installation of the primary element. 2. Use the handle on the primary element to insert it into the housing at the same angle as it was removed. lnsert the element until it makes contact with the inside of the housing. Pull down on the handle to complete the seal. gnote: The element must be completely seated to allow for proper installation of service cover. NEVER use latches to force the element into place. 3. lnstall service cover with the indexed rib at the top and attach all 4 latches. lf the cover doesn't seat, remove and re-check the filter position. 4. Clean and reinstall lower elbow to air intake pipe. Torque T-Bolt clamps at either end of elbow to 85 in-lbs Charge Air Cooler & Piping lnspect the charge air cooler & piping every 7,500 miles (12,000 km), 250 hours, or 3 months, whichever occurs first. Í lnspect the charge air cooler (CAC) for dirt and debris blocking the fins. Check for cracks, holes, or other damage. lf damage is found, refer to Section 6 of this manual for replacement proced ures. ú lnspect the charge air piping and hoses for leaks, holes, cracks, or loose connections. Tighten the hose clamps if necessary. PM.48 The New Flyer vehicles described in this manual may be protected by one or more patents and design appl cations or reglstrations n the Un ted States and Canada, and in other countries. Refer to "Vehicle Patent lnformation" in this manual, Copyright O 2015 New Flyer lndustries Canada ULC Rev,A-Jan202015

183 N Ë VII ils'ly.ë trl 12,000 Miles (19,300 km) Preventive Maintenance ,000 Miles (19,300 km) Preventive Mai ntenance Electronic Accelerator Perform the following maintenance every 12,000 miles (19,300 km)or 600 operating hours, whichever comes first: O Check the area around the treadle to ensure that nothing will interfere with treadle operation (mats, discarded material and so forth). See "Fig. PM-24: Accelerator lnspection" on page 49. fl Check the entire treadle assembly for cleanliness. D t Check the nylon roller on the underside of the pedal and on the transfer lever for freedom of movement. Check all pivot points for freedom of movement, excessive wear and corrosion. Check all fasteners, fittings and retaining rings to verify that they are all properly installed. Actuate the treadle valve by pressing the pedal by hand. The action should be smooth without binding. When the pedal is released, it should return immediately without sticky or sluggish action. Excessive wear and corrosion requires the installation of new bushings. s030703a.wmf Fig. PM-24: Accelerator lnspection Rev. A - Jan The New Flyer vehlcles described n th s manual may bè protected by one or more patents and design applications or registrations in the Un ted States and Canada, ând ln other countries. Refer to "Vehicle Patent lnformat on" in th s manual. PM New Flyer lndustries Canada ULC

184 12,000 Miles (19,300 km) Preventive Maintenance l\l Ë Vif t LYË Ë! Driver's Heater/Defroster lnspect and test the defroster blower motor every 12,000 miles (19,300 km) or as determined by operating conditions. The inspection interval will need to be more frequent during the winter months when the heaters are exposed to slush, salt and grit that have been tracked into the vehicle. 3 Remove defroster access cover to allow detailed inspection of the blower motor and electrical connections. DO NOT attempt to clean defroster assembly using pressure washing equipment or using shop air in excess of 60 psi õ lnspect for buildup of salt or dirt deposits in and around the blower motor. Clean surfaces as necessary to remove contamination. o t J lnspect electrical connectors for loose or corroded connections. Test operation of blower motor at all operating speeds to ensure smooth and quiet operation. lf blower motor operation is suspect, use a clamp-on Fluke ammeter, or equivalent, to test current draw at each speed setting. Refer to Section 10 of this manual for defroster motor specifications. Replace blower motors that do not meet the specified operating limits. IgNOTE: Disassembly, cleaning, and repair of the blower motor is considered uneconomical and it is recommended that the blower motor be replaced if found defective. PM.50 The New Flyer veh cles descr bed n this manual may be protected by one or more patênts and design applications or registrations in the United States and Canada, ând in other countr es. Refêr to "Vehicle Patent lnformation" in this manual New Flyer lndustr es Canada ULC Rev. A -Jan202015

185 ht Ë TÂf F l-yë F! 15,000 Miles (24,000 km) Preventive Maintenance ,000 Miles (24,000 km) Preventive Mai ntenance Cooling System lnspect the coolant fluid level, antifreeze concentration, SCA level, and cooling system components every 15,000 miles (24,000 km), 500 hours, or six months, whichever occurs first Coolant Level DO NOT attempt to open the pressure cap on the surge tank until the system has cooled down and the pressure relief valve has been operated. Opening the pressure cap with pressurized hot coolant can result in scalding injury and loss of coolant Once the system has cooled down, observe the coolant level through the fluid level markings on the recovery tank. The coolant should be level with the COLD FULL line marked on the recovery tank. gnote: lf necessary, the coolant level can be checked while system is hot by observing coolant level through the level markings on the recovery tank. The coolant level should be level with the FULL HOT marking shown on the tank. However, the system must be allowed to cool down before the filter cap is removed. Top off coolant to the correct level as required using premix antifreeze. Refer to "Fluid & Lubrication Guide" on page 91 in this section for antifreeze specification. See "Fig. PM-25: Surge Tank lnspection" on page 51, SCHRADER VALVE FILLER CAP FLUID LEVEL GAUGE RADIATOR CAP GOOLANT RECOVERY TANK HOT FILL LINE (RED) \ cold FrLL LrNE (BLUE) s c.sv9 Fig. PM-25: Surge Tank lnspection Rev.A-Jan The New Flyer vehicles described in this manual may be protected by one or more patents and design applications or registrations in the United States and Canada, and in othercountr es. Refer to "Vehicle Patent lnformation" in this manual. PM -5I New Flyer lndustries Canada ULC

186 15,000 Miles (24,000 km) Preventive Maintenance hl Ë.Ul/ F LYË trl Antifreeze Overconcentration of antifreeze or use of high-silicate antifreeze can cause engine damage. DO NOT use antifreeze concentrations in excess of 60% or less than 40o/o. Use only fully formulated coolants meeting ASTM D6210 specification and Cummins Engineering Standard Refer to "Fluid & Lubrication Guide" on page 91 in this section for coolant specification. Antifreeze broadens the operating temperature range by lowering the coolant freezing point and raising the boiling point. The corrosion inhibitors protect cooling system components from corrosion and prolong component life. Use a Refractometer to provide a reliable and accurate measurement of freeze point protection and glycol (antifreeze) concentration. Use pre-mixed anti-freeze of 50% distilled water and 50% ethylene glycol to provide year-round protection of -26"F (-32'F). NgNOTE: Fleetguard Refractometef part number CC2B06 can be ordered through Cummins Filtration. Antifreeze should also be checked, on a yearly basis, for contamination such as oil, fuel, grease, solder bloom, silica gel, rust, or scaling. Coolant must be replaced and cooling system cleaned and flushed if contamination is evident. Refer to Section 6 of this manual for basic cleaning and flushing procedures. Also refer to Cummins Operation and Maintenance Manual and Cummins Coolant Requirements and Maintenance Bulletin for detailed cleaning and flushing procedures. NSNOTE: Fleetguard Coolant lesf Sfrþs can be used to check Sulfate and Chloride levels and can be ordered through Cummins Filtration. PM.52 The New FlyeÍ vehicles described in th s manual may be protected by one or more patents and design applications or registrations in the Un ted States and Canada, and in other countr es. Refer to "Vehicle Patent lnformation" in this manual New Flyer lndustr es Canada ULC Rev,A -Jan202015

187 lrrl Ë \lv Ë LYË,,F1 15,000 Miles (24,000 km) Preventive Maintenance Cooling System Components 1. Check hose connections and tighten clamps as necessary. Cracked, swollen or deteriorated hoses must be replaced. 2. Check radiator and charge air cooling cores for leaks and for accumulation of dirt which obstructs air passage. As required, operate the fan reverse button on the engine gauges panel to assist in removing debris from the cores. Repair all cooling system leaks immediately. See "Fig. PM- 26: Radiator lnspection" on page DO NOT use excessive pressure or place washer wand within close proximity to radiator/cag core when power washing otherwise damage to the fins could result. Use a pressure of less than 1200 psi to power wash and maintain a minimum distance of 9 inches from the cores. DO NOT direct power wash at product or safety labels. The use of steam cleaning or pressure washing equipment can force moisture into electrical connectors and cause corrosion of the terminals Avoid directing high pressure spray toward any electrical connectors. Clean the exterior of the radiator from the engine compartment side on an "as required" basis. Use power wash equipment at reduced pressures, not exceeding 1200 psi, and maintain a safe distance, no closer than 9 inches from the heat exchanger B. Clean the exterior of the radiator from the streetside of the vehicle on an "as required" basis. Close the screened radiator door and maintain a minimum distance of 12 inches between the wand of the pressure washing equipment and the screened door. Reduce power washing equipment to not exceed 1200 psi. lnspect the radiator mountings and tighten mounting bolts when necessary. IgNOTE: lf the radiator cannot be satisfactorily cleaned to provide proper airflow across the core, then the unit will need to be removed from the vehicle for soaking and cleaning. Refer to "Iwo Year Preventive Maintenance" on page 82 in fhls section for cleaning and flushing procedure. lnspect for clearance between fan blades and radiator core and fan shroud. lnspect air recirculation seals at baffles around radiator assembly. Seals must be in good condition. lnspect fan blades for cracks, broken tips, or other damage. 9. lnspect charge air cooler hoses and piping for leaks, holes, cracks, or loose connections. l0.lnspect the fan main harness and system controller electrical connectors to ensure they are clean and properly connected. Ensure harness is properly routed and secured. Open the connectors and inspect terminals for dirt or corrosion. Clean as necessary with contact cleaner and a stiff bristle brush. Reapply a small amount Dow Corning DC4 dielectric grease on the top of the female connector and reconnect. 11.Repair or replace any defective part. Refer to Section 6 of this manual for procedure. The New Flyer vehicles described in this manual may be protected by one or moro patents and des gn applications or registrations in and the Un ted States and Canada, in other countries. Refer to Vehicle Patent lnformat on" in this manual New Flyer lndustr es Canada ULC Rev. A - Jan PM.53

188 15,000 Miles (24,000 km) Preventive Maintenance hl Ë \tu t L'YË FË ACCESS DOOR RADIATOR & CHARGE AIR COOLER ASSEMBLY Fig. PM-26; Radiator lnspection s a.svg Cooling System Pressure Test DO NOT attempt to open the pressure cap on the surge tank until the system has cooled down and the pressure relief valve has been operated, Opening the pressure cap with pressurized hot coolant can result in scalding injury and loss of coolant. Perform a cooling system pressure test every 15,000 miles (24,000 km) as follows: 1. Pressure test the cooling system at 15 to 20 psi (103 to 138 kpa) using a commercially available pressure tester. Maintain pressure for one minute while observing gauge reading. lf pressure reading drops check for source of leak and repair as necessary. 2. Pressure test the pressure cap at 12to 15 psi (83 to'103 kpa) and ensure that it maintains pressure. lncrease pressure until the pressure relief actuates. Pressure relief should occur at approximately ',l6 psi. Also inspect the vacuum relief valve on the underside of the cap to ensure that it functions. PM.54 The New Flyer vehicles descr bed in this manual may be protected by one or more patents and design applications or registrations in the United States and Canada, and in other countries. Refer to "Vehicle Patent lnformation" in this manual. Copyr ght O 2015 New Flyer lndustries Canada ULC Rev. A - Jan

189 l\t ËVt/ SLYË Fl 15,000 Miles (24,000 km) Preventive Maintenance Coolant Filter Replacement DO NOT attempt to change the coolant filter until the system has cooled down and the pressure relief valve has been operated, Servícing the coolant filter with pressurized hot coolant can result in scalding injury. UgNOTE: Verify the type of coolant being used in this vehicle, DO NOT use supplement coolant additives (SCA) or filter elements containtng SCA's if the coolant is a product based on organic acid technology (OAT). Final Charge@ Extended Life antifreeze is an OAT type antifreeze. Replace the filter as follows: 5. Tighten filter in accordance with instructions provided on filter. 6. Open the coolant filter inlet and outlet valves. 7. Start engine and check for coolant leaks. B. Check coolant level and top up if necessary. ENGINE-MOUNTED FILTER BRACKET 1. Close the coolant filter inlet and outlet valves. See "Fig. PM-27: Coolant Filter" on page Remove the spin-on filter element using a filter wrench. 3. Lubricate seal on new filter element with clean engine oil. 4. Ensure filter base is clean and install filter element. s a.wmf Fig, PM-27: Coolant Filter Rev. A - Jan The New Flyer vehicles dêscribed in this manual may be protected by one or more patents and design applicalions or registrations in the United States and Canada, and n other countries. Refer to "Vehicle Pâtent lnformation" in th s manual New Flyer lndustrles Canada ULC PM-55

190 18,000 Miles (29,000 km) Preventive Maintenance l\l Ë Vt/ F LYË Ft 2.13, 18,000 Miles (29,000 km) Preventive Mai ntenance Engine Mounts Every 18,000 miles (29,000 km) inspect the front and rear engine rubber mounts for the following conditions: O Cracks 3 Materialseparation 3 Loose or damaged fasteners Replace mounts which show any of these signs of damage. Replace damaged fasteners. Retorque loose fasteners. Refer to Section 4 of this manual for correct torque specifications Power Steering Filter Replace the power steering filter, located in the hydraulic reservoir, every 18,000 miles (29,000 km) or every six months, whichever occurs first. Dispose of used filter, any spilled hydraulic fluid and used shop rags in an environmentally responsible manner. Start engine and check filter installation for leaks before operating vehicle. Refer to Section 3 of this manual for further information on the reservoir and filter. See "Fig. PM-28: Hydraulic Filter Replacement" on page 56. v^ Reservoir Assembly, Power Steering (lncl ) 2. Dipstick 3. Bolt 4. Washer 'M7. Glass, Sight 5. Body 6. O-Ring, Glass L Bracket, Mounting 9. Element, Filter '10. Basket 11. Spring, Retaining 12. Plug, 112" PT 13. Cover Assembly '14. Lanvard Assemblv s015232b.wmf Fig. PM-28: Hydraulic Filter Replacement The New Flyer vehicles described in lhis manual may be protected by one or more patents and design applications or registrations n the Un ted States and Canada, and in other countries. Refer to "Vehicle Patent lnformation" in this manual New Flyer lndustries Canada ULC PM-56 Rev. A - Jan

191 hl E\A/ slyë Ë! 24,000 Miles (38,600 km) Preventive Maintenance ,000 Miles (38,600 km) Preventive Maintenance Air Dryer DO NOT inject alcohol, anti-freeze, or other de-icing substances into or upstream of the air dryer. Use of these substances may damage the air dryer and void warranty, Perform the following maintenance every 24,OOO miles (38,000 km), 900 operating hours, or every three months, whichever occurs first: 1. Visually inspect the air dryer for physical damage such as chaffed or broken air and electrical lines and broken or missing parts. 2. Check all mounting bolts for tightness. Torque the 3/8" lock nuts on the upper and lower mounting brackets to 270 to 385 inlbs. (31 to 43 Nm). Torque the 5/16" nut on the upper clamp ring to 60 to 100 in-lbs (7 to 11 Nm) 3. Perform Operation & Leakage Tests. Refer to "Operation & Leakage Tests" on page 57 in this section for procedure. 2.'l Operation & Leakage Tests 1. Test the delivery port check valve assembly as follows: a. lnstall a test gauge in the supply line to the wet tank. b. Ensure all lines and fittings leading to and from the air dryer are-in good õon- 5' dition and not leaking. c. Build up system air pressure to governor cutout (125 psi). d. Observe the test gauge to ensure system pressure is maintained. lf a rapid loss of pressure is indicated, proceed to the following steps to confirm source of leak e. Confirm cause of rapid pressure loss by shutting down the engine and draining system pressure to a point below governor cut-in (less than 105 psi). Drain residual air pressure in the compressor discharge line and remove the discharge line at the supply port of the air dryer. Ensure there is no air pressure at the control port by disconnecting the line from the governor unload (UNL) port. f. Apply a soap solution to the air supply port on the air dryer. lf a 1" bubble forms within one second, then the delivery check valve should be repaired. g. Remove the test gauge before returning the vehicle to service. Check for excessive leakage around the purge valve. With the compressor in loaded mode (compressing air), apply a soap solution to the purge valve exhaust port and observe that leakage does not exceed a l" bubble in 1 second. lf the leakage exceeds the maximum specified, repair the purge valve assembly. Close all reservoir drain cocks. Build up system pressure to governor cutout and note that each unit purges with an audible escape of air. Apply the service brakes to reduce system air pressure to governor cut-in. Note that the system once again builds to full pressure and is followed by a purge cycle from each unit. Check the operation of the safety valve by pulling the exposed stem while the compressor is loaded (compressing air). There must be an exhaust of air while the stem is held and the valve should reseat when the stem is released. Check the operation of the end cover heater and thermostat assemblies during cold weather operation. Refer to "Electric Power Test" on page 58 and Refer to "Thermostat & Heater Operation" on page 58 in this section for procedure. The New Flyer vehicles described in this manual may be protected by one or more patents and des gn applications or registrations n the United Stâtes and Canada, and ln other countries. Refer to "Vehicle Patent lnformation" in this manual. Copyr 2015 New Flyer lndustr es Canada ULC Rev. A - Jan PM.57