MICHELIN COMMERCIAL SERVICE NETWORK. Delivering Consistent, High-Quality Service Nationwide.

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1 MICHELIN COMMERCIAL SERVICE NETWORK Delivering Consistent, High-Quality Service Nationwide.

2 MICHELIN COMMERCIAL SERVICE NETWORK TIRED OF INCONSISTENT SERVICE? The MICHELIN Commercial Service Network has established a new standard for consistent, high-quality service nationwide. Our franchised network is independently audited and must adhere to rigorous service standards: Maximize/Optimize uptime (Roll-time target of 2 hours) Breakdown speed and accuracy (get it right the first time) Safety and OSHA compliance Standardized tools and procedures Invoice efficiency Billing accuracy Franchise members are committed to offering: Availability of both MICHELIN tires and retreads Properly torqued wheels Certified Master Technicians TIA* repair methods ERS event details accurately recorded and easily accessible Adherence to your service operating specifications Mounted wheel programs *Tire Industry Association To avoid wheel-offs, every tire is torqued with a calibrated torque wrench.

3 MANAGE YOUR MAINTENANCE COSTS The MICHELIN Commercial Service Network gives you more control over the service delivered to your fleet. Service tools that help reduce your operating expenses and manage your assets put the power to make the most cost-effective decisions in your hands. OUR AUDITING AND QUALITY PROCESS Every aspect of the MICHELIN Commercial Service Network is designed to help maximize your uptime and ensure the service you get from our franchise network always meets our high standards and yours. MICHELIN Commercial Service dealers undergo comprehensive audits to ensure consistent service. We regularly monitor the performance of our franchise members to meet strict service performance metrics. BENCHMARK OF BEST PRACTICES We believe in maintaining, but also in continuously evolving our high service levels. MICHELIN Commercial Service franchise members use the same standards and tools to service commercial vehicles across the country. Best practices and innovations are shared across the network and become part of our service standards. That s the power of our franchise network continuously raising the bar to ensure you receive the best service in the industry.

4 SEE HOW DATA IMPACTS YOUR BOTTOM LINE Online Reporting MICHELIN Online Reporting helps drive cost, time and operational savings with: ERS reports Purchase summary reports MICHELIN Retread Technologies reports* Operation reports* Executive Dashboard reports* Warranty reports (e.g. Summary, Repair, Reject, Scrap) Benchmarking reports* *Access granted to multi terminal fleets based on share of account Access live and historical ERS details for accuracy and confidence. STAY IN CHARGE OF YOUR SERVICE. EVEN WHEN YOU RE NOT THERE. Service Manual We provide a customized Service Manual for your fleet, so that you can easily manage service according to your specifications with all your service providers and fleet terminals. Technicians across the entire MICHELIN Commercial Service Network will have access to your Service Manual, which updates every time you adjust your specifications in items such as Tire/Wheel Specifications, Pull Points, etc.

5 MICHELIN Commercial Service Network Services: Fleet inspection Complimentary torque check at any franchise member within 10 days of the original service Scrap tire analysis Casing management Match mounting Tire performance analysis RAR analysis Mounted wheel programs Wheel refurbishment and reconditioning Inventory management Computerized tire balancing Preventative tire maintenance Mandatory tire inventory in key sizes To ensure consistent quality, standardized tools and procedures are used across the network.

6 MICHELIN COMMERCIAL SERVICE NETWORK MICHELIN COMMERCIAL SERVICE NETWORK. Find network dealers through: Dealer Locator at michelintruck.com Dealer Locator App HOW TO REGISTER. To learn more or to register for MICHELIN ONCall 2.0 and Online Reporting, please contact your local Michelin Sales Representative or visit us at Copyright 2013 Michelin North America, Inc. All rights reserved. The Michelin Man is a registered trademark owned by Michelin North America, Inc. MWL44001 (10/2013)