Cargotec. we keep cargo on the move. Cargotec improves the efficiency of cargo flows on land and at sea wherever cargo is on the move.

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1 Cargotec Services

2 Cargotec we keep cargo on the move Cargotec improves the efficiency of cargo flows on land and at sea wherever cargo is on the move. World Leading Solutions Cargotec s daughter brands Hiab, Kalmar and MacGregor are recognised leaders in cargo and load handling solutions around the world. Over many years in the industry and by continually improving its offering, Cargotec has built vast experience in a wide range of sectors. This includes local handling, container handling and marine cargo flow, ensuring satisfied customers and success stories across the globe. Global Network Cargotec s global network provides local support to its customers and offers extensive services that ensure the continuous, reliable and sustainable performance of equipment. Cargotec continues to significantly grow its business and has become a truly global company by expanding its presence and broadening its product offering to better meet customers needs. Cargotec operates in over 140 countries around the world and has a service network in over 1240 locations. Technology Leader Cargotec is establishing itself as the leader in global cargo handling by offering technologically leading solutions and by being closer to its customers. 2

3 Contents Services Page 4 Global Presence, Local Service Page 7 Genuine Parts Page 8 Accessories Page 11 Installation Page 12 Training Page 13 Rental & Pre-Owned Equipment Page 15 One of Cargotec s key strengths is its presence in the whole cargo flow chain and in all materials handling hubs such as local transportation, terminals, ports, distribution centres and ships. Innovative Service Leader Cargotec has built a leading position in services by offering a complete range of flexible service solutions. With a strong presence in key service areas, Cargotec provides its customers with support services that cover the product s entire life cycle. C A R G O T E C D A U G H T E R B R A N D S Kalmar s product range includes reachstackers, straddle and shuttle carriers, yard and ship-toshore cranes, terminal tractors, spreaders, empty container lift trucks, lift trucks and log stackers. Hiab's range includes loader cranes, demountables, truck-mounted forklifts, tail lifts, forestry and recycling cranes. This is the most extensive load handling equipment range in the industry. MacGregor provides hatch covers, shipping cranes, RoRo equipment, port equipment, cargo lashing systems, bulk handling systems and offshore load handling systems. 3

4 Services Tailor-made to meet your needs Inspection Services Regular inspection of your machines is an essential part of safe and efficient operation. And with legislation regularly changing, it is now vital that you comply with the latest legal requirements. Cargotec provides a comprehensive range of inspection services to suit every business, from machine inspections to fleet audits and statutory inspections ensuring you stay safe, stay legal and save money. Preventative Maintenance Services There is no better way to maximise machine performance and uptime than to plan your service schedules. Cargotec provides a flexible preventative maintenance service to support your business at a level that precisely meets your needs. Designed to protect your investment, our basic to full preventative maintenance plans provide the reassurance that your machines are being serviced to a schedule which complies with the manufacturer s warranty conditions. Lifetime Maintenance Services With considerable time pressures on running your business, it can be difficult to keep track of all your equipment maintenance needs. Cargotec can take away the problem by handling all of the maintenance, leaving you to focus on running your organisation. Cargotec is setting the standard in service by allowing you to choose the exact level of support you require, be it a fixed price maintenance package or a customised solution. As a result, there are a series of budgeting, financial and logistical benefits putting you in total control. Fleet Management Services Cargotec delivers the ultimate fleet management package designed to maximise your business performance. No other organisation has the experience and depth of knowledge that we have gained as a result of being world leader in heavy materials handling. By providing a range of services including lifetime maintenance of equipment, flexible finance, fixed price terms and asset management programmes, we are geared to help make your business run as efficiently as possible with maximum support and flexibility. 4

5 Project Services As one of the most respected worldwide brands in the materials handling industry, our success has been built on the fact that we recognise local market needs and provide innovative and valuable solutions to help our customers build successful businesses too. Whatever it takes, we provide the additional skills and services, when and where you need them. This is not just limited to Cargotec equipment we supply skills and resources from manpower to general engineering support services to meet your changing needs. Total Operations Maintenance Total Operations Management (TOM) from Cargotec provides the ultimate solution for terminal or operations maintenance. It can include all types and makes of equipment, spare parts, logistics, components, technicians, operators and management facilities. Whether for a new build terminal or a fresh approach on an existing facility, TOM creates one single-minded entity that masterminds a co-ordinated approach to the whole site s maintenance. Crane Services Focusing on major structural and design related projects, our specialist engineering teams can develop customised solutions for a wide range of customer needs. With a wealth of major project experience such crane transportation and relocation or even working height or outreach modification we can deliver a fast, safe and reliable solution to your crane modernisation needs. We take care of all aspects of the project including design, engineering, inspection and testing. EcoService An economical and ecological solution from Cargotec, EcoService enables you to save money by reducing fuel consumption, increase your machine s lifespan and improve operational efficiency. Through flexible maintenance programmes, driver training courses, fast parts supply and service exchange items, we now bring new products and services with economical and ecological benefit to all types of heavy-duty materials handling operations. 5

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7 Global Presence, Local Service Service network in over 1240 locations With increasing pressure to improve productivity, efficiency and reliability, first class service support is more crucial than ever. Cargotec provides an unrivalled level of service support to maintain and improve your operational performance. Whatever your industry, be it ports and terminals, manufacturing, distribution, utilities, waste and recycling, our commitment leads us to find the right local solutions for our customers. Rapid, professional and nationwide support is guaranteed with one phone call. Cargotec provides access to qualified experts who understand your business. WIth vast applicationspecific experience, they have the skills and training to give you complete re-assurance. And with a range of service and maintenance solutions designed with you in mind, we can help minimise downtime and enhance your productivity. Furthermore, our parts support is world class. With huge investments in stocks of genuine parts which help protect your investment, we ll supply your urgent orders within 24 hours via our main distribution centres and superb logistics network. We know your success depends on optimum efficiency, so keeping your equipment and your business running effectively is at the forefront of everything we do. 7

8 Genuine Parts The solution to reliable performance Machine reliability is a critical factor in running an efficient and profitable business. It therefore makes no sense to compromise performance with inferior alternative parts. With Cargotec you get genuine parts that are engineered to the highest standards. They are purpose designed and built for our machinery, guaranteeing they fit first time and ensuring long term protection, safeguarding residual values and enhancing productivity. Time is money so you need the right part at the right time, with the highest quality and value assured. Our huge stock holding of genuine parts ensures next day delivery - saving you time, frustration and cost. When you ve invested in the best heavy-duty materials handling equipment it pays to ensure optimum performance by sourcing your parts from the experts. The same team you trust to deliver high quality products to your exact requirements can be trusted to keep it running. 8

9 Online Services We are committed to providing our customers with a range of tools that make identifying and ordering spare parts easy. We have a number of advanced customer parts solutions available. From cd-roms to interactive internet catalogues, stock checking and online parts ordering systems. Exchange Parts Genuine service exchange parts from Cargotec are fully guaranteed and provide you with the option of saving money by using a more cost effective reconditioned unit. Consumable Items Servicing Kits Oils & Lubricants Wear Parts Electrical Items Major Components Exchange Parts Upgrade Kits A wide range of exchange parts are available including: engines, transmissions, starters & alternators, turbos, compressors, hydraulic components, injection pumps, differentials, gears, brake shoes and electronic components. All are reconditioned to the highest standards. They are stripped down, remanufactured and then fully tested. That is why we can guarantee their performance and know they are 100% interchangeable with the original units. Internet Ordering Consultancy & Advice 9

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11 Accessories That add versatility and range From buckets and brick clamps to innovative weighing systems, we provide a wide range of accessories for Hiab or Kalmar equipment. Accessories can extend the versatility of your equipment and enhance its flexibility and earning potential. In order to provide you with a complete accessory service, we have established a series of compatible accessories, all manufactured to the highest quality to enhance functionality and performance. They transform the extensive range of Hiab or Kalmar products into highly effective and flexible tools, capable of performing diverse applications in a broad range of market sectors. 11

12 Installations Professional installation to your exact requirements Whether it s the installation of a loader crane, skip lift or truck mounted forklift onto a vehicle, you can be confident that using Cargotec s installation services will provide the highest quality installation to your specification. Our applications engineers will work worth with you every step of the way to ensure you get a safe, reliable installation to your exact requirements. We can even help with the design and installation of accessory equipment such as lighting, truck bodies and lockers etc. This means we can provide you with a full installation service and minimise the installation time. By working closely with the vehicle manufacturers we ensure we have the latest design guidelines and use up to date stability calculation and design software. This ensures the installation is safe and conforms to the latest legislation. 12

13 Training Courses to maximise productivity and reduce costs Product Training System Training Operator Training EcoDriving Cargotec Academy not only trains its own employees and distributors to the highest standards - to ensure the best possible service - it also offers a series of tailored training courses to help customers get the best from their equipment. Our operator training courses teach individuals how to operate in a safe and efficient way. Held on site in the customer s normal working environment, each course satisfies the relevant national standards. Operators receive a certificate confirming their ability on completion of the course. Our maintenance and systems training courses ensure that your own staff have the highest level of knowledge on the equipment, thus maximising productivity. In addition, EcoDriving is an innovative training provision from Cargotec which considers the environmental and economical impact of operating materials handling vehicles. Simply by learning new techniques, the driver can make a valuable contribution to reducing fuel consumption, extending component life, reducing wear and tear on tyres and minimising maintenance costs. 13

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15 Rental & Pre-Owned Equipment Economical, flexible solutions Sometimes the cost of new equipment cannot be justified for a short term contract, low duty application or where budgets are tight. With the more flexible offering of short-term rental or pre-owned machines, customers can still use premium Hiab or Kalmar equipment and benefit from their proven reliability and service. At the same time they can avoid large capital outlays or long term commitments. GOLD One year full warranty SILVER Cargotec has developed the Global Fleet concept which connects buyers with the largest fleet of specialised container and materials handling equipment in the world comprising over 500 units varying from small lift trucks and loader cranes up to the largest container handling equipment. BRONZE condition report and Gold category machines are granted a full one year warranty. The condition of each used machine is categorised as Gold, Silver or Bronze. They come with a full For more information on Cargotec s global fleet of equipment, visit;

16 Global presence and local service bring our solutions closer to our customers. BRO-CAS-EN-WW_ Cargotec improves the efficiency of cargo flows on land and at sea wherever cargo is on the move. Cargotec s daughter brands Hiab, Kalmar and MacGregor are recognised leaders in cargo and load handling solutions around the world.