Guidelines on returning passenger vehicles

Transcription

1 Guidelines on returning passenger vehicles We care about cars. We care about you. arval.ch

2 Return guidelines p. 3 Did you know that you can purchase your company car? p. 4 Non-tolerated damage p. 5 Checklist p. 20 2

3 Return guidelines All items that in the vehicle upon delivery must be returned: These guidelines describe the condition your vehicle must be in when it is returned. Once your vehicle has been returned, it will be inspected by an independent third-party firm. Since your vehicle will be sold on the used car market once it has been returned, every bit of damage affects its value. Arval is aware that you are not returning a brand new vehicle. We would like to point out that smoking is not permitted in your vehicle. These guidelines therefore describe which damage is subject to charges and which is tolerated. In all cases, any existing additional agreements between your company and Arval will be taken into account. If your vehicle requires any work (inspection, tyres, bodywork, etc.), do not hesitate to get in touch with us to examine whether any work must be done before the vehicle is returned. We also ask that you return your vehicle in thoroughly clean condition (both inside and out). If your vehicle is not clean enough, we will charge you for cleaning. Manuals (including those for the radio and the navigation system) Service history (filled in and stamped) All keys and start cards Navigation system CD/DVD/SD cards for the navigation system Warning triangle Safety vest Spare tyres or tyre repair kit Aluminum wheels (If not returned, CHF per set will be charged for the pick-up) All tools, particularly the car jack Cigarette lighter Head rests Additional seats Antennas This list is not intended to be exhaustive. Arval will charge any item missing when the car is returned, and for a strong odour of cigarettes. As an example, a flat rate of CHF plus VAT is charged for every vehicle key not returned. 3

4 Did you know that you can purchase your company car? Three months before the expiration of the contract we will get in touch with you to organise the return of your vehicle. We offer you the opportunity to purchase the vehicle. Would you like to keep your vehicle? We offer you the opportunity to purchase your vehicle under favourable terms. It is not only you who can benefit from our offer; your family, friends and colleagues can make use of it too. If you are looking for a different vehicle, do give us a call! If you have any questions or would like to receive an offer, please contact us on +41 (0) Buy your car 4

5 In general, damage that can be rectified by means of a treatment with car polish or a simple cleaning will not be charged. Conversely, all components that require repair, or are broken, loose or missing will be charged. These guidelines list the tolerated and non-tolerated damage. The list is not intended to be exhaustive. It simply lists the most frequent types of damage. VEHICLE EXTERIOR General damage to the chassis Smaller damage that can be rectified with car polish Non-tolerated damage Tolerated Non-tolerated 5

6 Superficial scratches that can be rectified with car polish and are not longer than 3 cm or wider than 1 mm Up to ten small scratches on the bonnet with no damage to the primer Traces of rust not caused by damage Scratches that cannot be rectified with car polish and are longer than 3 cm and wider than 1 mm 6

7 All scratches that have damaged the primer Hail damage Traces of rust resulting from unrepaired damage Damage caused by chemical or other influences (bird droppings, lime, etc.) 7

8 All broken components (door handles, manufacturer s logo, etc.) More than ten scratches on the bonnet Holes in the chassis 8

9 Headlights All damage accepted in the official technical check Wing mirrors Fine scratches no longer than 2 cm that cannot be polished away Anything rejected in the official technical check, broken parts or damage Deep scratches longer than 2 cm that cannot be polished away 9

10 All loose or broken components Bumper Fine scratches that cannot be polished away Any damage to the mirror itself Scratches that cannot be polished away 10

11 Bent, loose or broken bumpers Chassis floor All fine scratches that have damaged the primer All deep scratches that have damaged the primer 11

12 Wheels Fine scratches on the hubcaps Broken hubcaps Fine scratches on light metal wheel rims Missing hubcaps 12

13 Deep scratches on light metal wheel rims Any damage to tyres (cuts, tears, holes, fractures) Bent, dented or broken wheel rims (steel or light metal) Uneven wear and tear 13

14 Vehicle interior Clean interior Roof liner No damage to the roof liner Bad-smelling or dirty interior and all missing, loose or broken components (cigarette lighter, ashtray, headrest, etc.) Any damage to the roof liner 14

15 Seats Minor, easily removed stains Burn holes Larger stains that cannot be removed through simple cleaning, or which extend over more than one third of the seat cushion or backrest Scratched, torn or worn interior upholstery 15

16 Door lining Wear and tear resulting from normal use Dashboard Wear and tear resulting from normal use (steering wheel, gear stick, etc.) Scratched or torn interior trim and all loose or broken parts (handles, buttons, etc.) Holes 16

17 Wear and tear resulting from abnormal use Carpets and seals Worn floormats All loose or broken components Damage to the carpet not caused by normal wear and tear 17

18 Boot Any damage to the boot lid or boot seals Scratches on the boot sill protector resulting from normal use Tears in the boot carpeting Stains on the carpet of the boot that cannot be removed by simple cleaning 18

19 Glazing Stone chip damage to the windscreen measuring less than 2 mm, outside the driver s field of vision, or scratches less than 1 cm wide Stone chip damage to the windscreen in the driver s field of vision All cracked or broken windows Scratches more than 1 cm wide 19

20 Checklist m Manuals (including those for the radio and the navigation system) m Service history (filled in and stamped) m All keys and start cards m Navigation system m CD/DVD/SD cards for the navigation system m Warning triangle m Safety vest m Spare tyres or tyre repair kit m All tools, particularly the car jack m Cigarette lighter m Head rests m Additional seats 20

21 Arval (Schweiz) AG, Gewerbestrasse 11, Postfach 2151, 6330 Cham 2 - Tel Fax info@arval.ch Arval (Suisse) SA, Route de Cité-Ouest 2, Immeuble de Tuillières, 1196 Gland, - Tel Fax info@arval.ch We care about cars. We care about you. arval.ch 04/2014