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1 MASS TRANSIT Keolis_MASS TRANSIT-V5.indd 1 04/05/ :43

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3 MASS TRANSIT SOLUTIONS TO SUPPORT GLOBAL CITIES 4 million passengers carried every day in France by SNCF 6 million passengers a day carried by Keolis 4.9 billion city-dwellers by 2030* THE WORLD IS EXPERIENCING A MASSIVE WAVE OF URBANISATION. In densely populated areas, mass transit systems are the only solutions that provide the necessary capacity, frequency and fluidity to handle this urban growth and at the same time meet today's environmental challenges. Among the world s most experienced mass transit operators, Keolis and SNCF partner with Public Transport Authorities to effectively support the development of the cities of the future by leveraging its broad operational expertise. * Department of Economic and Social Affairs 3 Keolis_MASS TRANSIT-V5.indd 3 04/05/ :43

4 MASS TRANSIT WORLD REFERENCES FOR MASS TRANSIT LILLE, France The world's first driverless metro (1983). High frequency with 66-second intervals at peak times to maximise capacity. 170 million metro and tram passengers per year, 62 km of lines. LONDON, United Kingdom Over 99% on time performance achieved for the Docklands Light Railway (DLR) system since Keolis took over in December million passengers per year, 45 stations, 40 km of CBTC. LYON, France Smooth integration of the 94 km metro and tram backbone network within the metropolitan transport system, with a record number of 350 annual public transport trips per inhabitant. 4 metro lines and 5 tramway lines handle twothirds of all passenger flows. 450 million passengers per year, annual patronage growth of 4.5%. 4 Keolis_MASS TRANSIT-V5.indd 4 04/05/ :43

5 MASS TRANSIT SOLUTIONS TO SUPPORT GLOBAL CITIES UNITED KINGDOM Govia Thameslink Railway, the largest rail franchise in the United Kingdom in terms of passenger numbers, train numbers, revenue and employees. MELBOURNE, Australia The world s largest tram network since trams provide 180 million journeys a year on 28 lines, totalling 250 km of track. HYDERABAD, India Early involvement of Keolis engineering and design teams providing operator guidance on how to best accommodate and manage 450 million passengers a year on the 72 km elevated mass transit metro system. SUBURBS OF PARIS, France With 3,700 km of track and 3.2 million passengers per day, the Greater Paris train network is one of the busiest in the world. During peak hours, SNCF Transilien simultaneously operates 650 trains, which means at any given second, a train is either entering or leaving a station. As part of its efforts to regularly increase the frequency of services and conduct important work to renew the network, SNCF constantly adapts its service offer to meet the new transport needs of Greater Paris 12 million residents. 5 Keolis_MASS TRANSIT-V5.indd 5 04/05/ :43

6 MASS TRANSIT OUR VALUE PROPOSITION ZERO HARM The overarching goal of mass transit systems is to carry large volumes of passengers safely, reliably and efficiently in highly dense and constrained urban environments. Keolis and SNCF constantly strive to provide excellent transport services and the highest level of safety for our passengers and employees. We rely on tried and proven processes deployed across the portfolio of automated metro, heavy rail and light rail networks we operate to provide safe and comfortable journeys to our passengers. THINKING LIKE A PASSENGER Services are developed by transport organisations and authorities and also by individual passenger choices and expectations. Keolis has adopted this customer culture, prompting its unique Thinking Like a Passenger approach. Our teams continuously innovate to create attractive transport solutions focused on providing a personalised travel experience for each of our passengers. We ensure that the three billion passengers we transport annually are satisfied everyday by placing the passenger at the heart of our network planning and operations. INNOVATION The Group implements advanced digital technology to make public transport increasingly attractive, improve the passenger experience and strengthen network performance. These investments contribute significantly to a smart cities policy. We have developed a connected mobility approach, which uses technology to: Simplify people's daily lives by devising and deploying new services and mobility solutions to meet passengers evergrowing demands for highly personalised solutions. Improve asset performance and move toward predictive maintenance regimes with connected infrastructure. Increase operational efficiency and simplify operating processes by connecting teams. Develop and integrate new mobility modes into existing public transport systems for fully integrated services. 6 Keolis_MASS TRANSIT-V5.indd 6 04/05/ :43

7 MASS TRANSIT SOLUTIONS TO SUPPORT GLOBAL CITIES FIVE PILLARS OF EXCELLENCE Our mass transit value creation scorecard ensures that we achieve daily operational excellence by improving train service performance, customer experience and economic efficiency. Thanks to the scorecard, we can actively maintain long-term commitments by helping authorities to make the most sustainable, locally tailored choice to develop and improve their networks. The scorecard is divided into five pillars. Each pillar reflects our approach at different stages of a mass transit system lifecycle from rollout to upgrade or extension. #1 Supporting the urban revolution #5 Leveraging the best talents #2 Enhancing customer experience #4 Pushing the boundaries of networks #3 Managing daily operations 7 Keolis_MASS TRANSIT-V5.indd 7 04/05/ :43

8 MASS TRANSIT PILLAR #1 SUPPORTING THE URBAN REVOLUTION The world is experiencing a massive wave of urbanisation. As a result a growing number of metropolises are facing increasing demand for public transport with the constraints of existing urban infrastructure. These megacities also have to deal with growing concern over environmental issues and the risk to public safety. Effective mass transit solutions are part of the response to these challenges. Keolis and SNCF, with their proven expertise in trains, metros, trams and bus rapid transit solutions, are supporting the development of tomorrow's cities. CONSTANTLY ADAPTING OUR TRANSPORT OFFER At Keolis, we have one vision: to provide passengers with a safe, reliable, seamless and integrated transport network between a city s major areas of interest, employment and recreation. With our multimodal offer combining both heavy and soft transport solutions, we not only connect cities and their residents, but also contribute to making these cities more attractive places to live and work. Lyon, where we have been operating the public transport network for several decades now, is a good illustration of this. Thanks to our multimodal services, the Lyon transport network provided a record 350 journeys per inhabitant in SNCF and Keolis work in close collaboration to modernise existing infrastructure and optimise timetables. This approach, which is co-designed with transport authorities and passenger associations, is essential to deal with passenger overcrowding. In the western region of Paris, the rapid growth of the La Defense business district generated new travel patterns and the saturation of some parts of the network, including the L line, which connects the north-western suburbs to Paris Saint-Lazare railway station. This led the SNCF to improve its services to La Defense in 2015, with trains arriving more frequently during peak times and additional stops at new stations. Since then, service punctuality has improved by 7 points to 94% (from Q to Q1-2016) and the rate of cancelled services has dropped by 40%. CONTRIBUTING TO URBAN RENEWAL AND THE DEVELOPMENT OF SMART CITIES We are convinced that mass transit solutions are an important part of city development. We partner with all relevant stakeholders to design transport networks which not only fit into but improve the urban environment and support its renewal, particularly through the development of sustainable transport solutions. In the Greater Paris region, SNCF is working to significantly increase network capacity to deal with the 30% rise in passengers over the past 10 years. This includes the extension of the RER E line towards the west of Paris. It will service four new stations and be connected to metro, bus and suburban transport networks, positioning it as the most interconnected line in the Greater Paris region. Mass transit solutions can also provide a platform to increase economic productivity. Working together with local industry, we implement advanced digital solutions to improve quality of life and contribute to the development of smart cities. 8 Keolis_MASS TRANSIT-V5.indd 8 04/05/ :43

9 MASS TRANSIT SOLUTIONS TO SUPPORT GLOBAL CITIES CASE STUDY Hyderabad station design: passengers first CONTRIBUTING TO MORE SUSTAINABLE AND LIVEABLE CITIES By encouraging people to prioritise public transport, we also help address accessibility, security, social and environmental challenges. We are dedicated to providing safe and accessible stations with customerfacing staff to facilitate the use of public transport and welcome visitors at key city entry points. We create station environments that serve as important intermodal transport hubs to enhance the communities we serve. We believe these mobility solutions improve the urban environment and help to create more sustainable, environmentally friendly cities. 6,200 SNCF Transilien trains per day 350 journeys per inhabitant provided in 2016 by the Lyon transport network (France) As the operator of the future Hyderabad metro rail in India, Keolis relied on its Thinking Like A Passenger approach to review the design of Hyderabad station. By analysing every stage of the passenger experience, from the station entrance to the boarding of trains, the Group was able to propose several initiatives including the separation of entry and exit flows, improved passenger signage, platform width and the installation of two-way ticketing gates. In addition to reducing the time needed for connections by 10%, these measures should ensure a smooth, safe and enhanced passenger experience for the 1.5 million people expected each day at Hyderabad station. TESTIMONY SNCF: A TRUSTED PARTNER FOR THE GRAND PARIS PROJECT SNCF s ambition as part of the Grand Paris project is to contribute to and support the future transformation of the city. The success of the Grand Paris project depends largely on changes to mobility: facilitating travel to every corner of the city is crucial and the Transilien, as the main transport provider in the Greater Paris region, plays a central role. SNCF is involved in several important aspects of the project, including the modernisation of existing infrastructure, the renewal of rolling stock in partnership with STIF (Paris public transport authority) and initiatives to improve the passenger experience. For the latter, SNCF is working on adapting existing transport infrastructure to improve passenger conditions quickly, while avoiding high investment costs. Stéphane Beaudet, Vice President for Transport, Regional Council for the Greater Paris region 9 Keolis_MASS TRANSIT-V5.indd 9 04/05/ :43

10 MASS TRANSIT PILLAR #2 ENHANCING CUSTOMER EXPERIENCE Our number one priority is to provide each passenger with the best travel experience possible from safe, smoothflowing and connected stations to digital applications and ever-more comfortable, spacious rolling stock. In addition, Keolis and SNCF are constantly seeking to simplify the use of public transport networks. MAKING TRAVEL AN ENJOYABLE EXPERIENCE Passenger experience is at the forefront of everything we do. When managing highly dense stations with huge passenger flows, we strive to maintain a personalised travel experience for each passenger so that they can enjoy a seamless, safe and pleasant journey even in complex, multimodal networks. In addition, passenger flows on the RER B rapid transit line in Paris are monitored remotely by the network control centre, allowing service changes to be made when and as required. Our latest generation of trains in the Greater Paris Area is specially designed to ease passenger boarding and alighting flows at transit stations, thanks to improved interior design, wider doors and more accessible platforms. They have a positive impact on comfort and on punctuality. Since the introduction of the new Francilien on the K line for example, regularity of trains gained six percentage points. To increase passenger satisfaction, the Paris Public Transport authority has decided to invest 10 billion in the acquisition or renovation of 700 trains over the next five years. IMPROVING PASSENGER INFORMATION DURING DISRUPTIONS Committed to constantly improving passenger information, SNCF is working on a new on-board traveller information display. As of 2018, all SNCF commuter trains within the Greater Paris Area will be equipped with the new system, enabling passengers to access real-time information onboard and adapt their itinerary more easily in the event of a disruption. This advanced system will also allow passengers to access high-quality multimodal information, helping them to plan smooth journeys. 10 Keolis_MASS TRANSIT-V5.indd 10 04/05/ :43

11 MASS TRANSIT SOLUTIONS TO SUPPORT GLOBAL CITIES 89% The customer satisfaction rate reached by Keolis for the DLR, London s automated metro SAVING TIME WITH SMART TICKETS 800,000 SNCF Transilien (Paris region) app downloads in 1 year 156 remotely-operated Transilien stations by 2018 Aware of the opportunities that digital technology offers for reinventing urban mobility, Keolis partners with startups to bring passengers innovative e-solutions. The Group launched a partnership with Moovit, a startup that developed a collaborative journey planning app with real-time travel information updates. In Boston, thanks to another partnership with Masabi, a London-based startup leading the field in smartphone e-ticketing for public transport, M-tickets are now available on suburban trains and efficiently manage disruptions. CASE STUDY TAPPING INTO DATA TO PROVIDE BETTER PASSENGER SERVICES Open data captured from transport networks offers tremendous potential for the optimisation of service quality and cost efficiency. Keolis works closely with Public Transport Authorities from development through to the roll-out of their data networks. In Rennes (France), for example, this collaboration resulted in the development of more than 15 mobile applications and websites, available to passengers on buses, trams and trains. Passengers now have extensive information at their fingertips, including real-time schedule updates, network maps and traffic information, simplifying their daily use of public transport networks. PlanBookTicket, the three-in-one application Since 2015, passengers have been able to download Keolis PlanBookTicket, the only mobile application in France enabling passengers to plan their journey from start to finish. This digital and fully connected transport solution manages the three essential steps passengers need for their daily journey: itinerary planning, ticket booking and validation. Developed in collaboration with Masabi, the M-ticketing leader, this revolutionary app takes us one step closer to our ambition of digitalising mobility to make transport simpler and more enjoyable. 11 Keolis_MASS TRANSIT-V5.indd 11 04/05/ :43

12 MASS TRANSIT PILLAR #3 MANAGING DAILY OPERATIONS Every day, on each of the 120 urban networks we operate, Keolis and SNCF strive to provide a safe, punctual and reliable transport service to their passengers. Our integrated approach to operations and maintenance activities translates into improved responsiveness and cost-effective mass transit services. ENSURING OPTIMUM NETWORK AVAILABILITY PLANNING DAY-TO-DAY OPERATIONS Robust timetables are key to delivering high-quality service on dense networks. At Keolis and SNCF, we build resilient operating diagrams capable of recovering from slight delays with minimal impact on service performance. Our planners work closely with operational and maintenance teams to anticipate events, inform passengers of timetable changes, and minimise the impact of track work and unplanned disruptions to customer service. Our capacity for maintaining infrastructure while maintaining operations is another key strength. For the past 20 years, upgrade work on the RER C line, requiring traffic interruptions, has been planned during the low-peak summer period with alternative bus services to ensure continuity. With 3.2 million daily passenger trips in the Paris (Île-de-France) region, the most minor incident, typically during the morning and afternoon rush hours, must be resolved fast. To react as quickly as possible when a disruption occurs, SNCF has developed an integrated incident management plan for its Paris suburban network. The plan defines all key disruption management scenarios, which depend on the nature and location of the incident. For each incident scenario, alternative routes or travel modes are defined to ensure passengers can complete their journey. This agile approach to incident management ensures a high level of responsiveness within seconds of an incident occurring: it takes 30 seconds to establish a diagnosis, 1 minute to decide on the appropriate disruption management scenario, 3 minutes for the first passenger information be released out and 8 minutes to adapt the route of impacted trains and propose an alternative service. 28 trains on the French capital's RER E rapid transit line by 2022, up from 16 today A level of punctuality above 99% for the DLR, London s automated metro 12 Keolis_MASS TRANSIT-V5.indd 12 04/05/ :43

13 MASS TRANSIT SOLUTIONS TO SUPPORT GLOBAL CITIES MANAGING LARGE PASSENGER FLOWS FOR SPECIAL EVENTS As partners of major city-based events such as festivals, parades and sporting events, we are experts in the management of large passenger flows. For the UEFA Euro 2016, we successfully transported over 1.5 million fans safely and smoothly to stadiums and fan zones in four French cities: Bordeaux, Lille, Lens and Lyon. We concentrated fleet capacity on the routes to the stadiums and deployed additional customer service agents and security staff to monitor passenger boarding. Across the Île-de-France region, SNCF played a critical role in the success of this major sporting event, with the implementation of 120 additional trains to transport fans to the Stade de France and a 24-hour transport service for the final. DRIVING PERFORMANCE WITH PREDICTIVE MAINTENANCE We believe high-performance trains and infrastructure are key to delivering operational excellence in day-to-day operations. Keolis and SNCF develop predictive maintenance regimes focused on reliability. We adapt the frequency and type of maintenance throughout the lifecycle of critical assets to achieve high levels of reliability and service availability. We use remote monitoring to automatically collect and analyse data from sensors installed on fixed and rolling assets to predict failures accurately and determine an appropriate response. These innovations allow us to analyse whether degradation is faster or slower than anticipated and to adapt maintenance regimes accordingly. So far, this predictive maintenance is available on new generation trains only (the Francilien). CASE STUDY Handling massive passenger flows in Melbourne Every year, during the two-week Australian Open Tennis Championship, Keolis, the Yarra Trams network operator, is a key partner for the city of Melbourne. To offer the best possible service to the 650,000+ attendees, we provide superior services such as one-to-three minute tram shuttles to and from the event, with extended operating hours after the end of play. In addition, we communicate extensively prior to and during the event, actively promoting tram use. And this is all done in close liaison with the Melbourne authorities, mobilising over 200 agents to staff the Crisis Centre along with the police. TESTIMONY SMART MAINTENANCE IN BOSTON In Boston, Keolis Commuter Services is the operator of the Massachusetts Bay Transportation Authority s commuter rail system. We've launched several smart digital solutions to improve our maintenance efficiency. For example, our maintenance staff use virtual reality glasses to stream video and converse in real time with remote expert technicians. That way, repairs are handled faster, improving service quality across the network. In collaboration with the Mechanicals teams, we evaluated the virtual reality glasses performance by testing the connectivity and quality of the received images on different incidents' cases. Another major innovation is the use of drones for track and bridge maintenance. In Massachusetts, around 70% of the network is bordered by forest. In addition to fallen trees, leaves on the track are the main cause of slippery conditions, resulting in degraded regularity. Tests run in 2016 were successful, proving that drones are a low-cost solution to collect precise information rapidly, safely and without disrupting operations. Drones are a reasoned approach to regulate vegetation utilizing periodic data collection. Pascal Baran, Chief Engineering Officer at Keolis Boston 13 Keolis_MASS TRANSIT-V5.indd 13 04/05/ :43

14 MASS TRANSIT PILLAR #4 PUSHING THE BOUNDARIES OF NETWORKS Together with Public Transport Authorities, SNCF and Keolis are responsible for ensuring the long-term sustainability of the networks we operate. Over and above excellence in day-to-day operations, we are committed to advising asset owners and guiding their choices when it comes to modernising their networks, extending the lifetime of critical assets and increasing the capacity of their systems. INVESTING TO EXPAND CAPACITY With 273 million passengers a year and tunnels handling up to 24 trains an hour, the Thameslink Southern & Great Northern network (TSGN) is the largest rail network in the UK. Keolis and its partner Go-Ahead were chosen to increase the capacity of its urban and peri-urban service networks in response to an ever-rising number of passengers. Under a seven-year contract, the implementation of the ambitious 6.5 billion government-funded Thameslink programme is aimed at increasing hourly train frequency from 8 in 2006 to 24 by the end of Some of the key solutions being deployed are next-generation high-capacity trains with over 80% additional seating, Central London station improvements, new automatic and train signaling systems (ETCS and ATO) and deployment of a traffic operations centre for improved decision-making. REGENERATING NETWORKS We have acquired a wealth of experience in developing and implementing regeneration programmes to maintain large-scale improvements and extend asset lifecycles. We believe this is essential to enhancing the performance and safety of ageing networks. Significant rejuvenation works were carried out in 2016, especially in the Paris (Île-de-France) region, where SNCF operates 7,000 trains a day. In 2016, almost 1 billion was invested to modernise and renew tracks and improve station accessibility. 100 kilometres of tracks were renewed and 182 train switches replaced. The regeneration programme level will be unchanged in the years to come, with 800 million invested each year until metro 385 lifespan increased from 40 to 55 years metro trains maintained by Keolis 36 minutes, instead of 51 minutes currently, between Chelles (eastern part of Greater Paris) and La Defense, with the extension of the RER train line towards the west of Paris The daily traffic on the Transilien network is equivalent to an Airbus A380 taking off every second 14 Keolis_MASS TRANSIT-V5.indd 14 04/05/ :43

15 MASS TRANSIT SOLUTIONS TO SUPPORT GLOBAL CITIES GOING BEYOND THE SYSTEM S LIMITS In Lyon, Keolis is working on a project to increase the capacity of a 40-year old metro system. So as not to disrupt traffic, we work at night to automate the city's metro lines and run dynamic tests. The project requires a very high level of coordination, anticipation and preparation among operational and project teams and the equipment manufacturers involved. We also boast solid expertise in introducing new systems and extending asset lifetime to help public transport authorities make the best choices in line with their budget. When it comes to managing ageing assets, we analyse whether renovation, overhaul or replacement is the best option for ensuring asset longevity. This is particularly important as rail operations are capital-intensive. Furthermore, we identify and integrate advanced technology to improve train performance in terms of frequency, speed and regularity. In the Greater Paris Area, 2016 marked a significant step forward with the selection of a new operating system to equip the future RER E line as part of the Eole project (extension of the RER E line towards the West of Paris). NExTEO, a world-class automation, control and supervision system, will considerably improve transit solutions in and around the capital, with more frequent and faster trains (24 trains per hour). In London, Govia Thameslink Railway is installing brand new signaling and automatic train operation systems on the Thameslink Southern and Great Northern network line, making it the first heavy railway in the world to run with Automatic Train Operation (ATO) and ETCS. CASE STUDY Lyon metro chooses Keolis asset management expertise Increasing asset lifecycle can make a substantial difference to wholelife costs. Keolis asset management expertise proved particularly effective when Lyon s Public Transport Authority asked the Group to identify the best solution for the 32 metro trains on lines A and B whose design lifecycle comes to an end in After defining alternative scenarios and running lifecycle cost simulations, we recommended extending the life of the rolling stock a solution that will save Lyon taxpayers close to $500 million over the next 15 years. Major technological leaps Directly inspired by driverless metro technology, Automatic Train Operation (ATO) systems are just beginning to gain ground in the railway sector. By removing human risk, ATOs ensure optimum control at peak flows. In the Paris (Île-de-France) region, the rollout of the Siemens France CBTC (Communication Based Train Control) system on the new RER E line marks a major technological leap in performance as it will enable more trains to run faster (120 km/hr). By 2022, 28 trains will transport 620,000 passengers, up from 16 trains today, while the entire Île-de-France network should ultimately be fitted with NExTEO and ETCS systems. 15 Keolis_MASS TRANSIT-V5.indd 15 04/05/ :43

16 MASS TRANSIT PILLAR #5 LEVERAGING THE BEST TALENTS We maintain a leading position thanks to the passion and expertise of our people, and we are committed to investing in their professional development. Keolis and SNCF employees all benefit from training, best practice sharing and continuous improvement processes geared towards operational excellence and relentless innovation. DEVELOPING MASS TRANSIT SKILLS Meeting today's mass transit challenges requires both technical skills and a global, integrated vision of the issues at stake. This is why every year, Keolis provides its employees with a wide range of comprehensive training programmes marked the launch of the Mass Transit Academy for Keolis and Transilien employees. From flow management to traffic control, network maintenance and planning optimisation the full spectrum of transport solutions for densely populated areas is covered. Keolis also relies on its Metro Excellence Centre, a dedicated metro training institute, to ensure that projects benefit from its renowned leadership skills, world-class best practices and engineering services. In 2016, we also inaugurated a new operational maintenance management training centre to improve the effectiveness of its day-to-day maintenance operations. SHARING SKILLS AND BEST PRACTICES We firmly believe that employees thrive when working collaboratively and that best practice sharing encourages greater efficiency at all levels. From one subsidiary to another, teams offer different complementary skills. To tap into this pool of expertise, Keolis and SNCF foster collaboration among experts by sending them to a different network or subsidiary to contribute their skills to a specific project. KeoShare is another initiative developed to facilitate crosssubsidiary sharing. Launched in 2014, this secure online sharing platform makes valuable knowledge accessible to experts worldwide. All employees using it can search, share, exchange and collaborate with one another, either within their area of expertise or across the Group. TESTIMONY FOSTERING AN INTEGRATED VISION OF MASS TRANSIT "One of the main virtues of the mass transit Academy is its integrated approach to mass transit challenges. There are real complementary strengths between our two entities: SNCF has very specific expertise but is very 'suburban train'-centric. On the other hand, Keolis' technical skills are very metrooriented. However, through its experience with a wide spectrum of customers around the world, the company has learned to adapt easily to different environments. Our Mass Transit Academy encourages attendees to use these complementary strengths by sharing experience and pooling expertise. To be more efficient, we need to work together better and tackle mass transit issues through cross-cutting collaboration. The other advantage of this programme is that it facilitates discussions between infrastructure and operational managers, ensuring everyone speaks the same language!" François Vinsonneau, Operational Excellence Director Keolis Railways & Operations Division 16 Keolis_MASS TRANSIT-V5.indd 16 04/05/ :43

17 MASS TRANSIT SOLUTIONS TO SUPPORT GLOBAL CITIES IMPROVING QUALITY OF SERVICE We offer our employees a comprehensive range of training and development programmes to constantly improve quality of service. One of last year s initiatives was to create closer ties between managers and teams operating in the field so that they can better understand their respective daily routines and issues. In 2016, SNCF also strengthened its anti-fraud policy, by allowing some of its station agents to inspect passenger tickets. As well as making travel safer, this measure is particularly important for SNCF as fraud represents a shortfall of 63 million per year. 500 Keolis maintenance managers in France trained over the next 5 years Transilien provided nearly 205,000 training hours in 2016 (excluding technical and driving trainings) TESTIMONY UNDERSTANDING THE CHALLENGES OF ALL STAKEHOLDERS As the director of the K line, I was more focused on operational requirements and tended to underestimate the impact of renovation work on passengers. Mass Transit Academy helped me acquire a more integrated vision of operations and network maintenance. I now have a better understanding of the challenges and requirements of everyone involved, especially regarding network maintenance. Thanks to the Academy, I also gained a clearer overview of operations and all the components involved from equipment items to train traffic. Another benefit of the Academy is its ability to present the mass transit issues Keolis faces outside France. This helped me develop a different perspective on the issues here in the Paris region and the way we operate. I would like to highlight the quality of the Academy's speakers, both in-house and external, such as those from STIF (Paris public transport authority) and the Greater Paris Investment Agency, who helped us to gain a deeper understanding of our wider ecosystem. I think that the mix of classroom learning and field visits is a great way to get an overview of the challenges involved in mass transit! Guillaume Darsonville, Deputy Director, K line, Paris Nord, SNCF 17 Keolis_MASS TRANSIT-V5.indd 17 04/05/ :43

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20 MASS TRANSIT CONTACTS Keolis 20 rue Le Peletier Paris Cedex 09 France Tel.: +33(0) SNCF Transilien 34 rue du Commandant Mouchotte Paris France Tel.: +33(0) Keolis Publication Director : Thomas Barbelet Design and production : Photos : Keolis, Philippe Fraysseix, Laurent Mayeux, Maxime Huriez, Thierry Godefroy, Valérie Archeno Keolis_MASS TRANSIT-V5.indd 20 04/05/ :43