Auto Sentry-eXP Maintenance. Revised 12/21/07

Auto Sentry-eXP Maintenance Revised 12/21/07

Maintenance Procedures for Auto Sentry exp Bill Dispenser Credit Card Reader Bill Acceptor

Bill Dispenser Maintenance Bill Dispenser Problem / Cause Bill Dispenser Error Codes Cleaning Pick Assembly Feed Rollers Cleaning the Bill Dispenser Belts Cleaning and Testing Sensors Bill Dispenser Removal Procedure MDS Sensor Adjustment Procedure Bill Cassette and Cavity Checks

Fujitsu Bill Dispenser Problem / Cause High Bill rejection rate Place only dollar bills in good condition in Bill Dispenser cartridge Stack dollars neatly in cassette Clean MDS sensor area including metal rollers and clear Mylar scrapers Check MDS sensor reading in RAS mode 60 (E7 +4) E3 through EB Clean BPS sensors and prism Tighten white rails in Bill Dispenser cavity Bill jams/miss feeds in bill cassette cavity Clean black pick wheels and green feed rolls Clean PS1 sensor and prism Check Bill Dispenser cassette metal tab on frame Tighten white rails in Bill Dispenser cavity Rejected bills not detected Clean Reject sensor Jams at Bill Dispenser feed out Check that feed out rolls turn when green wheel is turned Clean CPS sensor Replace worn anti-static brush Jams (general) Clean all feed rolls, feed belts, and Pick wheels Check drive belt tension Check Sensor Health Screen in Diagnostics and clean sensors if necessary Clean clock wheel and sensor

Auto Sentry exp Error Code Reporting for the Bill Dispenser 1800 PS1 Sensor No bills in cassette- Pick Assembly Open? 7001 PS1 Sensor Bill jammed in PS1 sensor 7006 BPS Sensor Check for Bill in BPS sensor 7009 CPS Sensor Check for Bill in CPS sensor 700B RJS Sensor Bill remaining RJS sensor 7081 BPS Sensor Bill remaining between PS1 and BPS sensor 7801 - This error indicates that there may be a Bill jammed in the PS1 sensor located behind the bill cassette. 7811 - Jam occurred between PS1 and BPS 7820 - Look for a Bill blocking the PS1 sensor 782C RJS Sensor 7830 - PS1 Bill remaining after completion of cleaning jam 7900 - Check for a jammed Bill in the area of the BPS sensor and remove if found 7928 - Check for a jammed Bill in the area of the BPS sensor 7930 - PS1 Bill detected 7938 - BPS Bill remaining after completion of cleaning 7A01 - Open up the Bill Dispenser and Clear the jam between BPS and CPS 7A02 - Open the Bill Dispenser and Clear the Jam near CPS Sensor

Auto Sentry exp Error Code Reporting for the Bill Dispenser 7A2B - Check the CPS sensor and put it back in its position 7A3A - Check for remaining Bill in dispense path (around BPS) 7B00 - Open the Bill Dispenser and remove the jammed Bill between BPS - RJS sensor 7B30 - Check RJS sensor to make sure it is back in its normal place 7B3C - Remove any Bills in dispense path (around RJS) F800 PS1 Sensor Error Clean sensor or replace F805 BPS Sensor Error Clean sensor or replace F808 CPS Sensor Error Clean sensor or replace F809 RJS Sensor Error Clean sensor or replace 8200 BPS Sensor Bill Read Error Long Bill 8300 - BPS Sensor Bill Read Error Short Bill 8501 PS1 Sensor - Count mismatch (CPS was turned ON when there was no Bill.) 8800 CPS Sensor Count mismatch (Number of requested notes = number of notes identified as normal = number of notes that passed through CPS does not hold.) 8801 CPS Sensor 8803 CPS Sensor - Count mismatch (Bill passed through CPS while clearing jam.) B5xx RJS Sensor Exxx PCB Replacement

Checking Bill Dispenser Health Pressing either End of Day Switch will bring up the Service Unit (Jack Pot) Screen.

Bill Dispenser Heath Check the Bill Dispenser Sensor Health periodically. The individual Sensor Health can be checked from the Service Unit (Jack Pot) Screen. Touch the Diagnostics Button

The individual Sensor Health is indicated via a traffic light display. All sensors should have a green light. Yellow light indicates that the sensor requires maintenance soon. Red light indicates immediate maintenance is required. Bill Dispenser Heath

Cleaning Pick Assembly Rollers Remove Bill Cassette from Bill Dispenser to access the Pick Rollers Remove Bill Cassette

Cleaning Pick Assembly Rollers Clean the rollers by placing a soft alcohol (isopropyl) dampened cotton cloth against each individual roller while rotating one of the black rollers in an upward direction

Cleaning Pick Assembly Rollers Clean the remaining two rollers by placing a soft alcohol dampened cotton cloth against each individual roller Turn the large green wheel located on the left side of Bill Dispenser in a clockwise direction while applying pressure to rollers

Move the three belts off the center of their respective black rollers. Remove any dirt accumulation on the rollers with isopropyl alcohol Move all belts back to their proper position Turn large green wheel to ensure belts are tracking properly Belt Roller Cleaning

Cleaning the Lower Set of Bill Dispenser Belts Mark each of the three belts to determine full belt rotation With the Bill Cassette removed, reach in through the cassette cavity with cleaning cloth Clean the lower set of belts by pinching each of the three belts with a soft alcohol-dampened cotton cloth while rotating the large green wheel Video demonstration on next slide

Cleaning the Lower Bill Dispenser Belts Clean the lower set of belts by pinching each of the three belts with a soft alcohol dampened cotton cloth while rotating the large green wheel

Cleaning the Upper Set of Bill Dispenser Belts Mark each of the three belts to determine full belt rotation Clean the upper Bill Dispenser belts by pinching each of the three belts with a soft alcohol-dampened cotton cloth while rotating the large green wheel

Cleaning the Output Belts The three belts can be cleaned by placing a soft alcohol-dampened cotton cloth against each of the belts while rotating the large green wheel Viewed from the top (1 of 3 belts shown) Viewed looking in from Bill Cassette cavity

Feed out Idler Rollers Ensure both feed out idler rollers turn when turning the large green wheel. If one or both do not turn, reform metal spring tentioners to obtain better contact.

Cleaning Clock Wheel With canned air, blow off any dust that may have accumulated on the clock wheel and both sides of sensor The clock wheel can be rotated by turning the large green wheel Sensor

Testing Bill Dispenser Sensors The Bill Dispenser sensors can be tested by placing the Bill Dispenser in a diagnostic test mode. This diagnostic test mode is called RAS mode. Follow the instructions in the blue area to test the individual sensors For Example To Test the CPS Sensor Enter RAS Mode Press SW1 5 times until 5 is displayed Press SW2 twice until 2 is displayed Press ST twice to enter test mode Look for upper right segment on the units display to change state when sensor is blocked (illuminated to Not illuminated)

Entering RAS Mode (Diagnostic Sensor Test) Press SW1, SW2, and ST at the same time Display will go from 00 to 8.8. to 0.0. Release all switches Enter diagnostic code using SW1(Ten s) and SW2 (Units)

Testing Bill Dispenser Sensors For Example To Test the CPS Sensor Enter RAS Mode Press SW1 5 times until 5 is displayed Press SW2 twice until 2 is displayed Press ST twice to enter test mode Look for upper right segment on the units display to change state when sensor is blocked (illuminated to Not illuminated) Sensor Tested RAS Mode Diagnostic Number PS1 51 RJS 52 CPS 52 BPS 5A MDS 60 Adjust to + 8 E0,E1,E2,E3,E4,E5,E6,E7,E8,E9,EA,EB,EC,ED,EF

Testing Bill Dispenser Sensors For Example To Test the CPS Sensor Enter RAS Mode Press SW1 5 times until 5 is displayed Press SW2 twice until 2 is displayed Press ST twice to enter test mode Look for upper right segment on the units display to change state when sensor is blocked (illuminated to Not illuminated) CPS Sensor Unblocked Sensor Tested RAS Mode Diagnostic Number PS1 51 RJS 52 CPS 52 BPS Example of CPS Sensor Test MDS 60 5A Adjust to + 8

Testing Bill Dispenser Sensors For Example To Test the CPS Sensor Enter RAS Mode Press SW1 5 times until 5 is displayed Press SW2 twice until 2 is displayed Press ST twice to enter test mode Look for upper right segment on the units display to change state when sensor is blocked (illuminated to Not illuminated) CPS Sensor Blocked Sensor Tested RAS Mode Diagnostic Number PS1 51 RJS 52 CPS 52 BPS Example of CPS Sensor Test MDS 60 5A Adjust to + 8

Testing Bill Dispenser Sensors For Example To Test the CPS Sensor Enter RAS Mode Press SW1 5 times until 5 is displayed Press SW2 twice until 2 is displayed Press ST twice to enter test mode Look for upper right segment on the units display to change state when sensor is blocked (illuminated to Not illuminated) CPS Sensor Unblocked Sensor Tested RAS Mode Diagnostic Number PS1 51 RJS 52 CPS 52 BPS Example of CPS Sensor Test MDS 60 5A Adjust to + 8

Testing Bill Dispenser Sensors For Example To Test the CPS Sensor Enter RAS Mode Press SW1 5 times until 5 is displayed Press SW2 twice until 2 is displayed Press ST twice to enter test mode Look for upper right segment on the units display to change state when sensor is blocked (illuminated to Not illuminated) CPS Sensor Blocked Sensor Tested RAS Mode Diagnostic Number PS1 51 RJS 52 CPS 52 BPS Example of CPS Sensor Test MDS 60 5A Adjust to + 8

Testing Bill Dispenser Sensors For Example To Test the CPS Sensor Enter RAS Mode Press SW1 5 times until 5 is displayed Press SW2 twice until 2 is displayed Press ST twice to enter test mode Look for upper right segment on the units display to change state when sensor is blocked (illuminated to Not illuminated) CPS Sensor Unblocked Sensor Tested RAS Mode Diagnostic Number PS1 51 RJS 52 CPS 52 BPS Example of CPS Sensor Test MDS 60 5A Adjust to + 8

Testing Bill Dispenser Sensors For Example To Test the CPS Sensor Enter RAS Mode Press SW1 5 times until 5 is displayed Press SW2 twice until 2 is displayed Press ST twice to enter test mode Look for upper right segment on the units display to change state when sensor is blocked (illuminated to Not illuminated) CPS Sensor Blocked Sensor Tested RAS Mode Diagnostic Number PS1 51 RJS 52 CPS 52 BPS Example of CPS Sensor Test MDS 60 5A Adjust to + 8

Exiting RAS Mode Press SW1, SW2, and ST at the same time Display will go from 0.0. to 8.8. to 00 Release all switches

Sensor Location TOP FRONT

CPS Sensor Secondary Counting Sensor Clean upper sensor with soft cloth Clean lower sensor with Q-Tip Viewed from top

CPS Sensor Cleaning Improved Access and Visibility Remove the two (2) Phillips head screws securing the CPS sensor Bracket Carefully flip bracket over as shown Clean both sensor faces with a Q-Tip Reinstall CPS bracket with the tabs falling into the frame detents and secure with two (2) Phillips head screws

Measures bill thickness Blow compressed air to clean sensor area MDS Sensor (Bill Thickness Sensor) Viewed from top

It is imperative that both sets of rollers are clean to prevent high spots which would cause good bills to be rejected Sensor Location TOP MDS Sensor Bill thickness sensing is accomplished by a bill traveling between two sets of rollers FRONT

MDS Exit Roller cleaning Make sure metal rollers located in the top near MDS Sensor are clean The rollers can be cleaned by rotating the green turn knob while holding a Q-Tip saturated with alcohol held against the rollers as they turn. MDS Sensor

MDS Exit Roller cleaning Make sure the upper and lower metal rollers located in the top rear of the Bill Dispenser near the MDS sensor are clean Access to the area can be improved by removing two Phillips head screws from a cross member in the top rear of the Bill Dispenser Lift the cross member up The rollers can be cleaned by rotating the green turn knob while holding a Q-Tip saturated with alcohol held against the rollers as they turn Clean upper and lower clear plastic scrapers Reinstall cross member after cleaning Top right rear of BD MDS Sensor Top left rear of BD Upper Roller Lower Rollers

MDS Sensor Roller cleaning Make sure metal rollers located in the top near MDS sensor are clean Both clear plastic Mylar roller scrapers for the upper and lower rollers must be free of dirt Clean with alcohol Upper Mylar scraper MDS Sensor Viewed from top of Bill Dispenser Lower Mylar scraper

Clean both sensor faces with a soft cloth (Bill Dispenser may need to removed. Removal procedure is outlined later in this slide presentation) Viewed from back Front facing down BPS Sensor (Skew and Length Sensor)

The light return path via the clear prism must be cleaned Cleaning can be performed by first blowing out the area with canned air Using a Q-tip, clean both top areas of the prism. Alcohol can be used to remove dirt followed by a mild detergent. BPS Sensor

RJS Sensors (Reject Full Counting Sensor) Clean both sensor faces with a soft cloth Remove the Bill Dispenser cartridge. The RJS sensors are located directly in line with the cut out on the bill dispenser. The sensors can be found 3 and 6 inward from the front of the dispenser. Viewed from bottom of bill dispenser cavity Bill Cartridge has been removed Top of Bill Dispenser facing down FRONT

PS1 Sensor (Primary Counting Sensor) Blow compressed air in and around sensor area with feed in Closed position Insert Q-Tip through U shaped access holes to clean surface of clear prism. Clean sensor faces with Q-tip. The Q-tip will clean the prism surface after being inserted 1½ on left and 2 1 /4 on right. Rotate Q-Tip when pulling out to prevent cotton from being pulled off tip Viewed with Bill Dispenser upside down Viewed with Bill Dispenser Cassette removed Photo sensor with Prism Q-Tip shown inserted

PS1 Sensor Cleaning Clean both sensor windows that are located on the Close tab facing the green feed wheels in the feeder assembly with a Q-tip Viewed with Bill Dispenser upside down Viewed with Bill Dispenser right side up Cassette removed Clean both rectangular window areas by moving Q-Tip up and down in areas shown Clean other side of window surface with Q-Tip as shown - moving Q-Tip side to side

PS1 Sensor Cleaning Blow compressed air in from direction of yellow arrows into area highlighted in the red rectangle Viewed with Bill Dispenser cassette removed

PS1 Sensor PSI Sensor Prism location Viewed from back of Bill Dispenser

PS1 Sensor Cleaning If sensing problems still exist with the PS1 sensor after the cleaning procedures have been performed then follow the addition cleaning procedures described in the next several slides Tools required Magnetic Phillips head screwdriver Nut driver set Soft cloth

Removing the Bill dispenser Power OFF Auto SentryeXP Remove the nut and bolt on each side of the Bill Dispenser

Removing The Bill Dispenser Unplug top wiring harness (1) - Mark top of connector Remove bottom wiring harness (2) - Mark top of connector Unclip the wire harness clamp if lower harness is routed through it (3) Remove screw securing ground strap (braided wire with yellow loop end (4) (4) (1) (2) (3)

Removing the Bill Dispenser Spread the wiring track tabs on the retaining clip (1) outward to release the wiring track casing (2) (1) (1) (2)

PS1 Sensor Cleaning 1. Turn power off to AutoSentry-eXP 2. Remove Bill Dispenser cartridge 3. Remove Bill Dispenser assembly from AutoSentry-eXP slide out tray 4. Turn Bill Dispenser assembly upside down as shown

PS1 Sensor Cleaning Remove two screws from Close tab bracket Push up on Open tab to release

PS1 Sensor Cleaning Both PS1 sensors can now be easily seen With a damp cloth clean both black square sensors with round sensor faces

Clean translucent viewing window with compressed air followed by a slightly water dampened Q-Tip PS1 Sensor Cleaning

PS1 Sensor Cleaning Close spring loaded mechanism with your hand by reaching in and pushing up as shown

PS1 Sensor Cleaning Reinstall the two screws from Close tab bracket Reinstall Bill Dispenser assembly

Reinstalling Bill Dispenser Reinstall wiring harness track into retaining tabs Route the two wire harnesses and ground strap along left side of Bill Dispenser Plug in both wire harnesses into their respective plug jacks. Be careful to plug them in correctly. They should only fit one way correctly.

Reinstalling Bill Dispenser Fasten ground strap Reinstall the hardware securing the Bill Dispenser Turn AutoSentry-eXP power on

Bill Cassette Check There are three (3) gray colored magnets located in the lid of the Bill Cassette. They can be viewed from the top through access holes. Holes a, b, c should appear gray and the d hole should be open

Bill Cassette Check The magnet retainer should be checked periodically to ensure the that the thumb screws are tight Turn the access cover thumb screw counter-clockwise to remove cover Check both thumb screws on the magnet retainer to ensure that they are tight. (turn in clockwise direction) When reinstalling Reinstall access cover plate the cover ensure that the cover tab is inserted into the slot Removing access cover Remove cover Check the thumb screws

Level 2 Bill Dispenser Maintenance Additional adjustment and cleaning procedures are outlined in the following slides if problems still exist in the Bill Dispenser. Proceed only with Level 2 adjustments if directed by Support Removing the Pick Assembly PS1 sensor - Pick Assembly Cleaning MDS sensor adjustment (bill thickness) Checking Bill Cassette latch tab

Level 2 Removing the Pick Assembly Perform this procedure only when directed by ICS Support Click the image to start video

Level 2 Pick Assembly Cleaning

Level 2 Removing the Open Tab Cross Member Remove one screw from each side of the Pick Assembly

Level 2 Removing the Open Tab Cross Member Carefully remove the cross member and set it down as shown.

Level 2 Opening the Close Tab Area Remove the two screws on the Close Tab and fold down

Level 2 Clean the entire area Blow off the Dust Clean all rollers Metal Rubber

Level 2 Cleaning the Bill Restrictor Area The ball bearing rollers can be easily moved and cleaned by pivoting away from the bill restrictor rollers Bill Restrictors Ball Bearings

Level 2 Cleaning the PS1 Sensors Wipe Clean both PS1 sensors Warning: Do not use alcohol to clean the plastic sensors.

Level 2 Clean the Pick Assembly Rollers Clean each of the Black Pick Rollers individually by holding a alcohol dampen rag against one roller while the other is rotated in direction shown Black Pick Roller

Level 2 Clean the Pick Assembly Rollers Clean the Outer Green rollers on each side by holding a alcohol dampen rag against each green roller as the black pick roller is rotated in direction shown Black Pick Roller

Level 2 Clean the Pick Assembly Rollers Clean the remaining two center green rollers by rotating the sprocket while holding a alcohol dampen rag against each green roller

Level 2 Cleaning the Ball Bearing Rollers Clean the Ball Bearing Rollers (1) with alcohol Large deposits can be scraped off by rotating the bearing while holding the bearing against the metal scraper (2) 2 1

Level 2 The Prism faces can be easily viewed and cleaned with a Q-Tip Clean the Black Translucent window on both sides Cleaning the Prism

Level 2 Bill Restrictor Area Reassembly The ball bearing rollers need to be closed against the bill restrictors before proceeding with the closure of the Close Tab Area Shown with rollers closed

Level 2 Reassembly Fold back the sensor assembly Squeeze the sensor assembly and Close Tab together Replace both small screws 3 1 2

Level 2 Reinstalling the Open Tab Reinstall the Open Tab Cross member by keeping the treaded tabs within the Pick Assembly bracket Ensure that the tabs fit in the cutouts on the frame Reinstall both larger screws; one on each side Cross Member

Level 2 Reinstall the Pick Assembly

Level 2 MDS Sensor Adjustment Before performing adjustment perform upper and lower roller as well as Mylar scraper cleaning procedures outlined on previous slides Failure to perform the proper cleaning procedures will result in an inaccurate adjustment of the MDS sensor

Level 2 MDS Diagnostic Code Entry Adjustments to the MDS sensor should only be made by an ICS Technician unless authorized by ICS Support Enter RAS mode MDS Sensor diagnostic code 60 Enter code by pressing the SW1 switch until a 6 appears in the ten s display Press ST switch twice to start test A code will be displayed (Ex) Adjust MDS sensor to achieve a value of E7 +4 Exit RAS mode after adjustment is within specifications

Level 2 Adjusting MDS Sensor Adjustments to the MDS sensor should only be made by an ICS Technician unless authorized by ICS Support 1. Loosen both upper Phillips head screws through the access in the Bill Dispenser frame (Only slightly loosen the screws) 2. Turn slotted screw very slowly until a reading close to E7 is shown on diagnostic display (+ 4 tolerance) 3. Tighten Phillips head screw (1) MDS sensor bracket Left side view Loosen the top Phillips head screw only (1)Loosen the top Phillips head screw on both sides slightly (2)Turn Slotted screw on right side very slowly until a reading close to E7 is shown on diagnostic display

Level 2 MDS Sensor Adjustment Check After making the MDS sensor adjustment a final check must be performed to ensure that the adjustment has been performed correctly Slide the Bill Dispenser out so that the metal extensions can be accessed. Press down lightly on one of the metal extensions The value on the display should change in a downward direction i.e.: E7, E6, E5, E4, - df, d9, etc. Click on video on right to view display change as metal extension is pressed down

Level 2 MDS Sensor Adjustment Check An additional check can be performed by inserting a Dollar Bill at the Bill Dispenser exit Rotating the large green wheel from front to back will feed the dollar bill back into the Bill Dispenser toward the MDS sensor The display should change from E7 to a lower value. i.e.: CC, Cd, CE, etc. Click on the video to the right to view the procedure Feed dollar bill over the MDS sensor as shown No dollar bill over MDS sensor With dollar bill over MDS sensor

Level 2 Exiting RAS Mode Press SW1, SW2, and ST at the same time Display will go from 0.0. to 8.8. to 00 Release all switches Important! Make sure display is in run mode [0][0] when complete

Level 2 Checking the Bill Cassette Cavity Inspect that the tab is at a 90 0 angle with the frame Reform if necessary Left Side view Tab Inspect white rails on each side of Bill Dispenser cavity and tighten screws if found to be loose

Level 2 Proper Drive Belt Configuration (shown with cover removed)

Credit Card Reader Maintenance Removing Foreign Objects Credit Card Reader Cleaning Procedure

Credit Card Reader Maintenance Check for foreign objects in card reader cavity Paper or credit card label material is often found in the area of the sensor(1) and within the clear cavity of the credit card reader(2) (1) (2)

Credit Card Reader Removing Debris A paper clip or a piece of wire can be reformed and utilized to remove small pieces of paper from inside of Credit Card Reader Form a paper clip or wire to extract piece of paper

Credit Card Reader Foreign Object Removal

Credit Card Reader cleaning procedure Insert the alcohol moistened Credit Card Cleaner Card into the credit Card Reader Pull out and reinsert the card 7 to 8 times Credit Card Cleaner

Credit Card Reader SUN cleaning procedure Important!!! Close the right Auto Sentry-EXP door prior to checking the operation of the Credit Card Reader. Stray sunlight will negatively impact its proper operation

Bill Acceptor Maintenance Bill Acceptor Cleaning Procedure

Bill Acceptor Status LED

Bill Acceptor Connector Pin outs Cartridge Side

Bill Acceptor Maintenance Remove Bill Acceptor Cartridge by depressing Blue release button (1) Slide Bill Acceptor Cartridge (2) to (2) right and lift up to remove (1)

Bill Acceptor Maintenance Clean clear surfaces with a soft cloth moistened with a mild detergent solution Clean white rollers with a damp cloth gently scrape white rollers if necessary. Ensure that rollers move freely

Bill Acceptor Maintenance Reinstall Bill Acceptor Cartridge (1) with white tab facing blue release tab on reader Slide Bill Acceptor Cartridge (2) to left until it snaps in place (1) (1) (2)

Maintenance Procedures for Auto Sentry exp Training complete! Thank you for your participation 1349 Jacobsburg Road - Wind Gap, PA 18091 www.washnet.com 1-800-246-3469