Ridership Total Boardings by Mode Mode Jul-15 Jul-16 % YTD-15 YTD-16 % ST Express 1,618,779 1,545,852-4.5% 10,803,486 10,774,063-0.3% Sounder 333,000 323,233-2.9% 2,176,914 2,423,058 11.3% Tacoma Link 74,473 68,348-8.2% 582,917 549,745-5.7% Link 1,142,077 1,796,875 57.3% 6,522,506 10,093,359 54.7% Paratransit 3,723 4,017 7.9% 28,249 26,924-4.7% System Total 3,172,052 3,738,325 17.9% 20,114,072 23,867,148 18.7% M onthly ridership figures are preliminary and subject to revision on a quarterly basis. July 2015: 22 Weekdays 4 Saturdays 5 Sundays July 2016: 20 Weekdays 5 Saturdays 6 Sundays Sound Transit ridership increased by 566K, or 17.9%, compared to July 2015. During the month of July, ST Express, Sounder, and Tacoma Link registered declines in monthly total ridership. It is important to note this is due largely to there being two fewer weekdays this year for ST Express and Sounder, and three fewer weekdays for Tacoma Link, compared to July 2015. ST Express ridership decreased by 73K, or 4.5%, compared to the same period last year. However, average weekday boardings increased by 1.3%. Route 542 (Redmond-U. District) saw the biggest jump in average weekday ridership increasing by 30% compared to July 2015. This is due to the addition of mid-day service on the route in March of this year. In addition, Route 550 again surpassed the 11K average weekday boardings mark, breaking the record set last month. Sounder ridership decreased by 10K, or 2.9%, compared to the same period last year, although average weekday boardings increased by 6.0%. Average weekday boardings increased on both the North and South lines, up 11.2% and 5.4%, respectively. Tacoma Link ridership decreased by 6K, or 8.2%, compared to July 2015. Link ridership increased by 655K or 57.3%, compared to July 2015. Similarly, average weekday, average Saturday and average Sunday boardings were up 63.8%, 58.0%, and 46.8%, respectively. The significant growth is attributed to the opening of the University Link extension in Q1 2016 and the implementation of 6-minute peak frequencies in Q4 2015. Paratransit services increased by 7.9% compared to July 2015. The increase in Paratransit ridership is attributed to the increased Paratransit responsibility with the opening of the University Link extension and additional customers requesting access to the Link system. Mode Jul-15 Jul-16 % Jul-15 Jul-16 % Jul-15 Jul-16 % ST Express 65,221 66,072 1.3% 24,876 24,287-2.4% 16,056 17,162 6.9% Sounder 14,873 15,767 6.0% 1,396 1,821 30.4% 2,202 2,024-8.1% Tacoma Link 2,871 2,783-3.1% 1,767 1,755-0.7% 626 652 4.2% Link 40,294 65,988 63.8% 31,345 49,532 58.0% 26,044 38,243 46.8% Paratransit 120 130 7.9% 120 130 7.9% 120 130 7.9% System Total 123,379 150,740 22.2% Average Daily Boardings Weekday Saturday Sunday Paratransit daily boardings are assumed equal between weekdays, Saturdays, and Sundays. September 1, 2016 1
Sound Transit Operations Monthly Ridership Trends by Mode 1,800 ST Express 400 Sounder System-wide 1,600 350 1,400 300 1,200 1,000 800 2015 Target 2016 2016 250 200 150 2015 Target 2016 2016 ST Express ridership decreased by 4.5% compared to July 2015, as there were two fewer weekdays this year. However, average weekday boardings were up by 1.3%. Route 542 (Redmond-U. District) and Route 550 (Bellevue-Seattle) contributed to the ridership growth on the weekdays. Tacoma Link Sounder system-wide ridership decreased by 2.9% compared to July 2015. Two fewer weekdays this year contributed to the lower ridership versus last year, particularly on the South Line. However, average weekday boardings grew 6.0% over July 2015. Sounder North 110 100 90 80 70 60 50 2015 Target 2016 2016 45 40 35 30 25 20 15 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Tacoma Link ridership was down 8.2% compared to July 2015, as there were three fewer weekdays this year (July 3 was a public holiday last year but was operated as a weekday). Average weekday boardings decreased by 3.1%. Tacoma Link had lower ridership in the summer as seen in previous years. Sounder North ridership was up 3.6% compared to July 2015, despite two fewer weekdays this year. Sounder North generated double-digit growth of 11.2% in average weekday boardings. 2,000 1,800 1,600 1,400 1,200 1,000 800 600 400 Link 2015 Target 2016 2016 400 350 300 250 200 150 100 50 Sounder South Link ridership was up 57.3% compared to July 2015, while average weekday boardings increased by 63.8%. Link s impressive ridership gains are largely a result of new service to Capitol Hill and UW stations. Sounder South ridership decreased by 3.7% compared to July 2015 due to two fewer weekdays this year. However, average weekday boardings were up by 5.4%. 2
ST Express 90% 85% 80% 75% 70% On-Time Performance 2015 89.1 89.2 88.4 86.0 86.2 76.1 75.1 77.9 79.7 80.4 78.2 79.9 2016 84.4 83.9 81.5 84.1 84.3 81.1 81.3 60% 50% 40% 30% 20% 10% 0% Farebox Recovery 12-mo Avg Target: 85% July 2016: 81.3% YTD 2016: 82.9% OTP was lower than target in July due to traffic congestion and overcrowding that caused late buses, although we continue to see improvement since the new methodology based on actual GPS readings was implemented in June 2015. 2 2 1 2015 9.1 12.7 15.4 13.9 1 15.6 15.9 14.0 11.7 2 18.4 20.4 2016 16.5 14.1 16.7 16.6 13.7 18.5 16.8 Target: <15 July 2016: 16.8 YTD 2016: 16.2 Complaints have been up since last fall due to overcrowding and congestion. We expect to see improvement as hours are added in September to mitigate some of the issues. 1.00 0.80 0.60 0.40 0.20 0 Complaints per 100K Boardings Preventable Accidents per 100K Miles 2015 0.85 0.84 0.82 0.80 0.83 0.82 0.79 0.76 0.79 0.78 0.81 0.80 2016 0.80 0.85 0.89 0.90 0.86 0.86 0.89 Target: 28.8% July 2016: 30.1% 12-Mo Avg: 30.4% Farebox recovery of 30.1% was slightly lower compared to July 2015; however, it was better than target of 28.8%. Farebox recovery trended at 30.4% over the most recent rolling 12 months. 40 30 20 10 0 2015 38.7 39.9 41.1 41.5 41.8 42.2 42.3 41.5 4 42.3 38.3 36.5 2016 38.1 39.6 37.7 39.8 40.2 40.5 4 Target: 41.8 July 2016: 4 YTD 2016: 39.4 Passengers per trip decreased versus last year, as more trips were added in March to ease overcrowding. However, we expect passengers per trip will continue to increase with increases in weekday boardings. 99% 98% 97% 96% Percentage of Scheduled Trips Operated 2015 99.9 99.9 99.9 99.9 99.9 99.9 99.9 99.9 99.8 99.8 99.9 99.8 2016 99.9 99.9 99.9 99.8 99.8 99.8 99.7 Target: 0.80 July 2016: 0.89 YTD 2016: 0.89 Preventable accidents per 100K miles increased slightly compared to last year. Safety is the top priority as staff and partners continue working together to identify and address the issues. Target: 99.8% July 2016: 99.7% YTD 2016: 99.8% Percentage of scheduled trips operated was slightly below target of 99.8%, although YTD performance was on track and within the targeted range. 3
Sounder Commuter Rail On-Time Performance 90% 85% 80% 2015 97.9 98.7 97.2 9 96.6 96.3 97.3 98.2 97.2 93.8 93.5 92.2 2016 94.3 95.7 94.4 96.2 95.2 92.8 97.4 60% 50% 40% 30% 20% 10% 0% Sounder Farebox Recovery 12-mo Avg Target: 9% July 2016: 97.4% YTD 2016: 95.1% OTP improved in July and was back above the standard. YTD performance was better than the target of. Target: 25.3% July 2016: 32.8% 12-Mo Avg: 31.1% Farebox recovery was up compared to same period of 2015. Sounder continues to perform better than target, at 31.1% farebox recovery, over the most recent rolling 12-month period. 2 2 1 Complaints per 100K Boardings 2015 3.9 4.3 4.2 3.5 6.2 6.3 3.6 2.5 5.6 13.8 13.1 8.0 2016 8.8 6.5 8.8 6.1 6.4 7.2 7.1 700 600 500 400 300 200 100 0 2015 506. 534. 537. 511. 501. 510. 528. 540. 545. 573. 577. 519. 2016 606. 580. 601. 568. 590. 576. 561. Target: <15 July 2016: 7.1 YTD 2016: 7.3 Sounder received 3.5 more complaint per 100K boardings in July versus the same period of 2015. Delays were the biggest complaint category. Target: 507 July 2016: 561.2 YTD 2016: 583.3 The number of passengers per trip increased 6.1% compared to July 2015, as Sounder continued to experience ridership growth on both the North and South lines. 1.00 0.80 0.60 0.40 0.20 0 Preventable Accidents per 100K Miles 2015 0 0 0 0 0 0 0 0 0 0 0 0 2016 0 0 0 0 0 0 0 Percentage of Scheduled Trips Operated 90% 85% 80% 2015 99.7 99.1 96.1 100. 99.8 99.7 99.9 99.7 99.8 99.7 98.9 94.7 2016 97.5 99.7 93.3 99.8 99.8 100. 100. Target: 1.00 July 2016: 0 YTD 2016: 0 Sounder has not experienced a preventable accident since service began. Target: 99.5% July 2016: YTD 2016: 98.6% Sounder operated all scheduled trips in July and met the target for the percentage of scheduled trips operated. 4
Tacoma Link 99% 98% 97% 96% On-Time Performance 2015 100 100 99.9 99.9 99.9 100 99.9 100 99.8 99.7 100 99.9 2016 100 99.8 99.4 100. 99.9 100. 100. Farebox Recovery Tacoma Link to remain fare-free until 2022. Target: 98.5% July 2016: YTD 2016: 99.9% Tacoma Link consistently performs well above the target for on-time performance. Per Board action in April 2016, Tacoma Link fares will not be implemented until the opening of the Hilltop extension. Complaints per 100K Boardings 2 2 1 2015 1.1 1.1 2016 1.2 2.4 1.4 1.5 2 2 1 2015 20.2 23.4 21.4 21.9 21.4 18.7 17.8 16.4 19.3 22.4 19.2 18.4 2016 19.1 22.1 19.4 19.7 20.1 17.8 16.9 Target: <15 July 2016: 1.5 YTD 2016: 0.9 Tacoma Link received 1 complaint in July but consistently operates well within the target of less than 15 complaints per 100K boardings. Target: 19.2 July 2016: 16.9 YTD 2016: 19.3 Tacoma Link carried one fewer passenger per trip versus same period of 2015. 3.0 2.5 2.0 1.5 1.0 0.5 Preventable Accidents per 100K Miles 2015 0 0 0 0 0 0 0 0 0 0 0 0 2016 0 0 0 0 0 0 0 99% 98% 97% 96% Percentage of Scheduled Trips Operated 2015 100 100 99.9 99.9 99.9 100 100 100 99.8 99.7 100 99.9 2016 100 99.8 99.4 100. 99.9 100. 100. Target: 1.66 July 2016: 0 YTD 2016: 0 Tacoma Link has not experienced any preventable accidents since March 2013. Target: 98.5% July 2016: YTD 2016: 99.9% Tacoma Link consistently operates nearly all scheduled trips and performs better than the target. 5
Link 90% 85% 80% Headway Management Performance 2015 90.5 89.0 89.5 89.8 89.4 89.6 89.4 90.5 91.7 91.9 91.3 90.8 2016 90.9 90.5 89.1 89.0 89.4 88.6 87.7 60% 50% 40% 30% 20% 10% 0% Farebox Recovery 12-mo Avg Target: 90% July 2016: 87.7% YTD 2016: 89.3% Headway management is slightly below targeted levels. Performance has deteriorated since the start of University Link due to increased passenger traffic on buses and trains in the DSTT. 2 2 1 Complaints per 100K Boardings 2015 0.8 1.3 2.0 1.2 1.7 0.9 1.0 0.9 1.5 0.8 1.1 1.5 2016 2.0 1.2 4.0 3.3 1.7 2.1 1.6 Target: <15 July 2016: 1.6 YTD 2016: 2.3 Link received 0.6 more complaint per 100K boardings in July, compared to the same period of 2015. However, it was well within the targeted range despite healthy ridership gains. Target: 28.4% July 2016: 50.1% 12-Mo Avg: 3% Farebox recovery was trending higher and achieved 3% during the most recent rolling 12 months, which was well above target. 25 20 15 10 5 2015 109. 108. 115. 123. 135. 143. 149. 150. 135. 122. 114. 111. Target 104 103 125 149 154 166 178 190 202 229 226 218 2016 109. 111. 146. 199. 207. 212. 211. Target: 171 July 2016: 211.1 YTD 2016: 171.6 Passengers per trip continue to increase since University Link launch. The target line for passengers per trip (red) reflects the openings of the University Link and Angle Lake extensions. 1.00 0.80 0.60 0.40 0.20 0 Preventable Accidents per 100K Miles 2015 0 0 0 0 0 0 0 0 0 0 0 0 2016 0 0 0 0 0 0 0 Target: 0.30 July 2016: 0 YTD 2016: 0 Link has not experienced any preventable accidents since July 2013. 99% 98% 97% 96% Percentage of Scheduled Trips Operated 2015 99.0 99.3 99.6 98.6 99.9 99.4 99.5 98.8 98.6 98.6 98.2 98.9 2016 98.7 98.1 97.4 98.0 99.2 97.9 98.7 Target: 98.5% July 2016: 98.7% YTD 2016: 98.3% Scheduled trips operated in July met the target of 98.5% and it was near target on a 12-month rolling basis. 6
General Transit System-wide Permanent & Leased Parking July 2016 Region Available Utilized % Utilized Snohomis h 3,613 3,164 88% North King 140 139 99% Ea s t King 1,488 1,456 98% South King 3,871 3,823 99% Pierce 4,921 4,512 92% System Total 14,033 13,094 93% A total of 14,033 parking stalls are available at 30 locations in Pierce County, Snohomish County, as well as South, East, and North King County. Temporary (leased) parking is available in all regions except East King County. Utilization continues to be at or near capacity at many of our parking facilities. Overall utilization increased by 3% compared to July 2015, reflecting 93% system-wide utilization. The Pierce County region experienced 7% growth, and Snohomish County increased by 2%. East King region also increased by 2%, and while North King region remained unchanged, South King region decreased slightly by 1% versus last year. 6.00% 0% 4.00% 3.00% 2.00% 1.00% 0% Fare Evasion Trends Link 2015 4.81% 4.06% 3.32% 3.28% 3.05% 2.92% 2.82% 2.43% 3.09% 3.21% 3.77% 3.33% Link 2016 2. 2.73% 2.99% 3.33% 2.89% 3.10% 2.81% Sounder 2015 1.76% 2.01% 1.14% 1.60% 1.08% 1.24% 1.37% 1.17% 1.70% 1.80% 1.08% 1.42% Sounder 2016 1.18% 1.42% 1.30% 1.37% 1.46% 1.37% 1.26% Fare Evasion on Link decreased slightly compared to July 2015 and met the target of less than 3%. July Link boardings increased 57.3% compared to last year. Sounder fare evasion was down slightly compared to July 2015, with final results of 1.26% for the month. Overall, combined fare evasion was 2.56%, within the targeted range of 3%. Fare inspections trended over 6% of all rail passengers in July 2016, below the targeted inspection rate of 10%. 7
2016 Monthly Modal Performance Data Sheet September 1, 2016 Farebox Recovery 6 Miles (Rolling 12 Months) 5 Preventable Accidents per 100,000 Preventable Accidents 4 Complaints per 100,000 Boardings Complaints Received Ridership Headway Performance +2 Minutes 3 On-Time Performance 2 Fleet Availability Scheduled PMIs Completed on Time 1 Percentage of Scheduled Trips Operated Total Trips Operated (Scheduled & Extra) Month End Reporting Farebox Recovery 6 Miles (Rolling 12 Months) 5 Preventable Accidents per 100,000 Preventable Accidents 4 Complaints per 100,000 Boardings Complaints Received Ridership On-Time Performance 2 Fleet Availability Scheduled PMIs Completed on Time 1 Percentage of Scheduled Trips Operated Total Trips Operated (Scheduled & Extra) Month End Reporting ST Express Tacoma Link Targets 466,000 99.8% >9% 80% >8% 19,500,000 41.8 < <.80 28.8% Targets 49,481 98.5% >9% 66.7% >98.5% N/A 950,000 19.2 < <1.66 N/A Jan 37,644 99.9% 97.0% 95.7% 84.4% 1,433,007 38.1 237 16.5 9 0.80 32.7% Jan 3,940 98.9% N/A 75,121 19.1 0 0 0 N/A Feb 36,673 99.9% 94.0% 95.9% 83.9% 1,451,138 39.6 205 14.1 13 0.85 30.6% Feb 3,921 99.8% 98.9% 99.8% N/A 86,616 22.1 0 0 0 N/A Mar 41,910 99.9% 9% 95.8% 81.5% 1,581,793 37.7 264 16.7 14 0.89 33.9% Mar 4,269 99.4% 99.4% N/A 82,631 19.4 1 1.2 0 0 N/A Apr 39,071 99.8% 97.0% 94.7% 84.1% 1,555,285 39.8 258 16.6 12 0.90 28.7% Apr 4,138 N/A 81,686 19.7 0 0 0 N/A May 39,492 99.8% 98.0% 94.4% 84.3% 1,588,475 40.2 217 13.7 6 0.86 26.2% May 4,062 99.9% 99.9% N/A 81,708 20.1 2 2.4 0 0 N/A Jun 39,975 99.8% 99.0% 95.1% 81.1% 1,617,420 40.5 300 18.5 10 0.86 35.5% Jun 4,129 98% 99% N/A 73,634 17.8 1 1.4 0 0 N/A Jul 38,638 99.7% 99.0% 95.8% 81.3% 1,545,852 4 260 16.8 11 0.89 30.1% Jul 4,052 10% 98% 10% N/A 68,348 16.9 1 1.5 0 0 N/A Aug Aug Sep Sep Oct Oct Nov Nov Dec Dec YTD 273,403 99.8% 97.0% 95.3% 82.9% 10,772,970 39.4 1,741 16.2 75 0.89 30.4% YTD 28,511 99.9% 99.2% 99.9% N/A 549,744 19.3 5 0.9 0 0 N/A Sounder Link Targets 7,362 99.5% >9% 82.0% >9% 3,730,000 507.0 < <1.00 25.3% Targets 100,664 98.5% >9% 86.0% 9% 90% 17,200,000 171 < <.30 28.4% Jan 546 97.5% 86.6% 94.3% 331,257 606.7 29 8.8 0 0 31.6% Jan 8,298 98.7% 96.3% 81.3% 94.0% 90.9% 908,411 109.5 18 2.0 0 0 27.6% Feb 586 99.7% 86.2% 95.7% 340,008 580.2 22 6.5 0 0 31.5% Feb 8,149 98.1% 9% 82.8% 93.2% 90.5% 904,266 111.0 11 1.2 0 0 28.5% Mar 608 93.3% 86.1% 94.4% 365,505 601.2 32 8.8 0 0 31.3% Mar 8,602 97.4% 94.3% 86.3% 88.9% 89.1% 1,259,454 146.4 50 4.0 0 0 25.5% Apr 603 99.8% 86.4% 96.2% 342,552 568.1 21 6.1 0 0 32.4% Apr 8,295 98.0% 93.8% 87.8% 92.6% 89.0% 1,657,616 199.8 55 3.3 0 0 31.1% May 607 99.8% 86.7% 95.2% 358,585 590.7 23 6.4 0 0 27.7% May 8,560 99.2% 95.8% 90.5% 93.4% 89.4% 1,777,520 207.7 31 1.7 0 0 50.9% Jun 628 10% 86.1% 92.8% 361,919 576.3 26 7.2 0 0 30.4% Jun 8,408 97.9% 96.0% 88.7% 92.3% 88.6% 1,789,217 212.8 37 2.1 0 0 40.9% Jul 576 10% 86.7% 97.4% 323,233 561.2 23 7.1 0 0 32.8% Jul 8,513 98.7% 96.0% 89.2% 92.5% 87.7% 1,796,875 211.1 28 1.6 0 0 50.1% Aug Aug Sep Sep Oct Oct Nov Nov Dec Dec YTD 4,154 98.6% 86.4% 95.1% 2,423,059 583.3 176 7.3 0 0 31.1% YTD 58,825 98.3% 95.3% 86.7% 92.4% 89.3% 10,093,359 171.6 230 2.3 0 0 3% 1 PMIs are preventive vehicle maintenance inspections. Link PMIs include Signals, Traction Power, LRV, Track, SCADA, and Facilities. 2 Actual performance compared to the Budget standard-st Express: >85%, Sounder: >, Link: >90%, Tacoma Link: >98.5%. 3 Headways are scheduled intervals between trips. 4 An accident in which the operating employee(s) failed to do everything reasonable to prevent the accident. 5 YTD Preventable accidents per 100,000 miles is based on a rolling 12-month period of data. 6 Farebox recovery is calculated as farebox revenues divided by total modal operating expenses. 8