HYSTER COMPANY Related Parts Selling Manual Aftermarket Training At Hyster Company, we re raising the standards. Your guide to selling related parts for Electric Trucks Internal Combustion Trucks
PREFACE In today's business environment, it is critical your customer receives not only the correct parts, but is sure to receive ALL the parts. To capitalize on this importance, this Related Parts Selling Guide provides all the necessary descriptions needed to professionally advise your customers of the additional parts needed to properly repair their truck. Take a moment to think of the cost associated with waiting an extra day because your customer was not informed that they needed the adjusters to properly complete a brake job. Think of the cost involved when your technician has to return to the shop because tie rods were not included with the steer axle repair parts order he submitted. These are just a few examples of the importance for "Selling Related Parts". Our number one objective is to service the customer, and recommending related parts will assist that customer by reducing valuable and expensive downtime while increasing Hyster and UNISOURCE parts sales. TABLE OF CONTENTS PREFACE...2 TABLE OF CONTENTS...2 ELECTRIC TRUCKS...3 APPEARANCE...3 BRAKES...3 CONTACTOR PANEL...3 CONTROL PANEL...4 ELECTRICAL...4 HYDRAULIC SYSTEM...5 MOTOR HOIST...6 MOTOR STEER...6 MOTOR TRACTION...6 STEERING...7 UPRIGHT/CARRIAGE...7 TILT CYLINDER...7 INTERNAL COMBUSTION TRUCKS...8 CLUTCH...8 COOLING SYSTEM...8 ELECTRICAL...9 FUEL SYSTEM...9 INSTALL POWER UNIT...10 PERIODIC MAINTENANCE (PM)...10 Basic...10 Basic +...10 Comprehensive...10 TRANSMISSION DRIVE LINE...11 2
ELECTRIC TRUCKS APPEARANCE Paint Spray Cans & Gallons Decals Seat (suspension) Information on How to Obtain Data Plate BRAKES Service Repair Kit (One Wheel, Minor, Major, Overhaul) Shoes Hardware/Kits Wheel Cylinders/Kits Master Cylinder/Kits Brake Fluid Brake Parts Cleaner Service Repair Kit BRAKES CONTACTOR PANEL Service Repair Kit Tip Kits Return Springs Coil Capacitor Cables & Cable Ends Contactor Diagnostic Tool 3
CONTROL PANEL Silicon Grease Wire Connectors Tie Wraps Hardware Amp Rating Label Cables Fuse Contactor Diagnostic Tool ELECTRICAL Wire Harness Key Switch Seat Switch Battery Connector Cables Lights Audible Alarms Strobes Tie Wraps Wire Loom Lights ELECTRICAL 4
HYDRAULIC SYSTEM Service Repair Kit Relief Valve Seal Kits Piston O-Rings Piston Spring Control Valve Plungers Relief Valve Plungers Flow Divider Charge Pump Flow Divider Kit Charge Pump Kit Hydraulic Filter Hose Cutter Filter O-Ring & Seal Hydraulic Oil Hydraulic Oil Dipstick Dipstick/O-Ring Hand Lever Ever Links Valve Levers Level Shafts & Springs Shims Hardware Hydraulic System HYDRAULIC 5
MOTOR HOIST Reman or New Motor (6 month warranty from date of installation) Bearings Brush Set Brush Spring Brackets & Yoke Seals MOTOR STEER Reman or New Motor (6 month warranty from date of installation) Bearings Brush Set Brush Spring Brackets & Yoke Seals Cylinder Hose Hydraulic Oil Electric Motor MOTOR MOTOR TRACTION Reman or New Motor (6 month warranty from date of installation) Bearings Brush Set Brush Spring Brackets & Yoke Seals 6
STEERING Service Repair Kit Tie Rods Tie Rod Ends Bushings King Pins Steer Hubs Boots Bearings Washers Center Pin Bearings UPRIGHT/CARRIAGE Chain Chain Anchor Anchor Pins Chain Lube Upright Hanger Bushings Upright Hanger Bolts Rollers Bushings Shims Wear Strips Forks/Inspection Service Grease TILT CYLINDER Repair Seal Kit Rod End Bushings & Pins Mounting Pins Packing Lubricant Piston Rod Hydraulic Hoses Hydraulic Oil Swaging Tool Chain Cotter Pins End Plugs Eye Bolts Lock Nuts O-Rings Piston UPRIGHT CARRIAGE 7
INTERNAL COMBUSTION TRUCKS CLUTCH Ring Gear Flywheel Pilot Bearing Throw Out Bearing Pressure Plate Yokes Clutch Cover Clutch Housing Gaskets Clutch Spring Booster Clutch Booster Clutch Seal Kit U-Joints Seal Bell Housing (oil clutch) Clutch/Pressure Plate CLUTCH COOLING SYSTEM Engine Maintenance Manual Radiator & Shroud Water Pump & Gaskets Cooling Fan Blade & Hardware Thermostat & Gasket Radiator Hose (Upper & Lower) Hose Clamps Pulley Hub Idler Pulley V-Belts Radiator Cap Reservoir Tank & Hose Antifreeze Copper Coat/Permatex #2 Water Temperature Sender & Gauge Gasket Cleaner Bypass Hoses Heater Hoses 5/8 ¾, etc Block Heater (cool weather areas) 8
ELECTRICAL Key Switch Starter (Reman or New) Alternator (Reman or New) Distributor Ignition Wire Set Gauges Electronic Displays Relays Horn Wire Harness Complete Audible Alarm Lights Strobe Tie Wraps Wire Loom FUEL SYSTEM Carburetor Fuel Pump Accelerator Linkage/Cables Clips Linkage/Cables Filter LPG Converter/Kit Regulator LP Hoses Fitting Injectors LP Tank Fitting Quad Ring Lock Off Vacuum/Electric Air Filter Air Filter Hose Carb & Choke Cleaner Carburetor FUEL SYSTEM 9
INSTALL POWER UNIT Unit Maintenance Manual Cooling System Service Repair Kit B PM Kit B+ PM Kit Oils, Fluids & Antifreeze Engine Mounts Ring Gear Starter (Reman or New) Alternator (Reman or New) Oil Sender & Pressure Gauge Temperature Sender & Gauge Volt/Amp Gauge Exhaust Manifold Gaskets Carburetor Mount Gasket Carburetor LPG Converter Kit Fuel Pump & Gasket Pos & Neg Battery Cables Engine Paint Tie Wraps Gasket Cleaner Copper Coat/Permatex #2 Oil conditioners Ignition Coil & Wire Set Wire Convector Kit Brake Clean POWER UNIT PERIODIC MAINTENANCE (PM) Basic Oil Filter Air Filter PM Sheet Basic + Spark Plugs Rotor Comprehensive Brake Fluid PCV Valve Filters PCV Seal Ignition Wire Set Transmission Oil Filter Hydraulic Oil Filter(s) PM 10
TRANSMISSION DRIVE LINE Service Repair Kit Overhaul Kit Control Valve Kit Torque Converter Transmission Fluid Pump Seals Sealant All Shims All Snap Rings All Shaft Bearings Charge Pump Friction Discs/Separator Plates All O-Rings Pressure Plate Transmission Shaft Seals Piston Seals Thrust Bearing Thrust Washers U-Joint TRANSMISSION DRIVE LINE 11