VEHICLE RETURN
RETURNING YOUR VEHICLE A. IN WHAT CONDITION SHOULD YOU RETURN YOUR VEHICLE? B. WHAT DO YOU HAND IN WITH YOUR VEHICLE? C. WHERE DO YOU RETURN THE VEHICLE? D. WHO INSPECTS THE VEHICLE FOR DAMAGE? E. ACCEPTABLE OR UNACCEPTABLE DAMAGES F. PURCHASING YOUR VEHICLE G. FREQUENTLY ASKED QUESTIONS H. WE ARE PLEASED TO BE AT YOUR SERVICE
A. IN WHAT CONDITION SHOULD YOU RETURN YOUR VEHICLE? These guidelines describe the condition your vehicle must be in when it is returned. Once your vehicle has been returned, it will be inspected by an independent third-party firm. Since your vehicle will be sold on the used car market once it has been returned, every bit of damage affects its value. Arval is aware that you are not returning a brand new vehicle. We would like to point out that smoking is not permitted in your vehicle. These guidelines therefore describe which damage is subject to charges and which is tolerated. In all cases, any existing additional agreements between your company and Arval will be taken into account. If your vehicle requires any work (inspection, tyres, bodywork, etc.), do not hesitate to get in touch with us to examine whether any work must be done before the vehicle is returned. Please clean your vehicle thoroughly before returning it (both the interior and the exterior). If the vehicle is not properly cleaned, Arval will be forced to charge you for the cleaning costs. Smoking in the vehicle is not permitted. Remove your personal belongings from the vehicle. Do not forget items like parking permits, CDs in the CD player or your memory card. Important: You may only remove optional accessories paid for personally if their removal will not cause visible damage to the vehicle. The costs of repairing damage caused by failure to comply with this requirement will be billed to your employer. Your employer may charge the costs to you. 3
B. WHAT DO YOU HAND IN WITH YOUR VEHICLE? All items that were in the car on delivery must be returned: Operating instructions (including for the radio and navigation system) Maintenance booklet (filled in and stamped) Main key, spare key(s) and remote controls PIN codes for the radio, alarm and ignition lock Radio and/or navigation system complete with the removable operating device CD/DVD/SD card for the navigation system Warning triangle & safety vest Spare wheel or repair system (breakdown kit) and jack Cigarette lighter The locking wheel nut key for your alloy wheels The rear parcel shelf Headrests Additional seats Aerial Stored tyres/complete wheels (CHF 200.00 will be charged for each set of tyres that is missing and has to be collected later) This list is not exhaustive. Arval will invoice all items that are missing when the vehicle is returned. For example, a flat rate of CHF 500.00 will be charged for every missing vehicle key. 4
C. WHERE DO YOU RETURN THE VEHICLE? If you are collecting a new Arval lease vehicle from the dealer, you must leave your old vehicle with the dealer. If the dealer is delivering your new vehicle to you, you must give your old vehicle to the driver. If you are getting a new lease vehicle from a different lease company or if your present vehicle is not being replaced, you must call Arval's Driver Center (041 748 37 37). Important: You and your employer remain responsible for the lease vehicle until it has been signed off. You cannot have the vehicle signed off until it has been returned to Arval complete with all its equipment and documents. We will arrange the transportation of your lease vehicle to our depot, where it will be inspected. Please destroy your fuel card(s). 5
D. WHO INSPECTS THE VEHICLE FOR DAMAGE? As the driver, you must report any damage to the vehicle to Arval within 48 hours of its occurrence or discovery. On the return of the vehicle, the damage will be inspected by an independent company. The vehicle will be inspected by an independent company on its return. The findings of the inspector who checks the vehicle's condition are binding. Depending on the agreements reached with your employer, we will charge for any reported and unreported damage. Based on your company's car policy, your employer will decide whether to charge any costs to you. Elsewhere in this guide, we explain what we consider to be acceptable and unacceptable damage. 6
E. ACCEPTABLE OR UNACCEPTABLE DAMAGES Pictures say more than words. The pictures on the following pages show what we consider to be acceptable and unacceptable damage. All unacceptable damage should be reported to Arval before returning the vehicle. If in doubt, please contact our Driver Center (041 748 37 37). In general, any damage that can be removed by treatment with car polish or by simple cleaning will not be charged. On the other hand, items that require repair, are broken, inadequately secured or faulty will be invoiced. Acceptable Unacceptable 7
E.1 DENTS Small dents caused by swinging doors and parking are considered usage damage. Usage damage is damage that occurs during normal use of the vehicle, related to its kilometre reading and age. These items of damage are acceptable provided that their diameter does not exceed 1cm, have not penetrated the paintwork, have not buckled and there is no more than one per panel. Number plates may not be damaged or bent. 8
E.2 SCRATCHES AND DAMAGE TO THE PAINTWORK Superficial scratches that can be polished out and are no longer than 3 cm or wider than 1 mm without damage to the base colour coat (base coat) are acceptable. On the other hand, scratches that are longer than 3 cm and wider than 1 mm and damage to the base coat are unacceptable. Hail damage, holes in the bodywork and missing or broken-off parts are likewise unacceptable. 9
E.3 RUST & ETCHING Traces of rust that are not caused by damage are acceptable. However, traces of rust from unrepaired damage are unacceptable. Bird droppings may cause damage to the paintwork if not polished away in time. Damage to the paintwork as a result of the etching from bird droppings or other liquids is unacceptable. 10
E.4 STONE CHIP DAMAGE Flying stones may damage vehicles at the front end of the bodywork, the bonnet, the grille, the bumper or the outer valance. On commercial vehicles, they may also damage the front of the roof. Up to ten minor stone ships or damage to the base coat are considered acceptable. 11
E.5.1 BUMPERS AND PLASTIC PARTS Minor abrasions to paint on bumpers and flaws that cannot be polished out will be accepted up to a length of 10 cm provided it does not damage the base material or negatively affect the vehicle's appearance. Up to three fine scratches will be accepted on the trim, door handles and bumpers. Scratches more than 2 cm in length will not be accepted. 12
E.5.2 BUMPERS AND PLASTIC PARTS 13
E.5.3 BUMPERS AND PLASTIC PARTS COMMERCIAL VEHICLES 14
E.6 MIRRORS It is not acceptable to have deep scratches longer than 2 cm or mirror casing that is torn or broken mirror glass. Fine scratches no longer than 2 cm that can be polished out are acceptable. 15
E.7 LIGHTS & WINDOWS Damage to a light unit is acceptable provided that none of the parts of the unit are missing, no parts of the lamp unit are broken or cracked and there are no scratches on the light unit. All damage is acceptable that was not the subject of complaint at the official annual inspection (MFK). Scratches on the rear windscreen, side windows and front windscreen are unacceptable. However, all stone chips that were not the subject of complaint at the official annual inspection (MFK) are acceptable. Minor traces of stone chips on the front windscreen of less than 2 mm which are not in the field of vision are considered acceptable. 16
E.8 WHEEL RIMS AND HUB CAPS Wheel rims and hub caps may display fine scratches at the outermost edge provided that they do not exceed 10 cm in total. The wheel rims and hub caps must be complete and may not be out of shape. Missing hub caps are unacceptable. 17
E.9 DOOR AREA Up to three fine scratches without damage to the basecoat will be accepted in the door rebate. Dents and deep scratches with damage to the basecoat will not be accepted. 18
E.10.1 BOOT Up to three superficial scratches less than 2 cm long on the boot sill protector caused by normal use are acceptable. A torn or heavily soiled boot carpet which cannot be cleaned by normal cleaning or damage to the door or boot seals are unacceptable. 19
E.10.2 BOOT COMMERCIAL VEHICLE 20
E.11.1 INTERIOR Slight, easily cleaned stains on the seats that can be removed with normal cleaning agents are acceptable. Abrasion marks due to wear and tear on upholstered seats are only acceptable on the driver's seat, if at all. Tears, burn marks and holes in the seats are unacceptable. The roof liner may not display stains or damage. Tears and holes and deep scratches of more than 2 cm in the door panels and on the dashboard or driving wheel are unacceptable. Floor mats may show wear and tear and are accepted. Floor carpets, however, may not display damage. 21
E.11.2 INTERIOR 22
E.11.3 INTERIOR 23
E.11.4 INTERIOR 24
E.11.5 INTERIOR 25
F. PURCHASING YOUR VEHICLE We offer you an attractive option to purchase your lease vehicle instead of returning it to us. Check the benefits listed below. The vehicle can also be sold to your friends, family, neighbours or colleagues! If you are interested in purchasing your lease vehicle, please contact our Driver Center on 041 748 37 37. BENEFIT 1 As the driver, you have become thoroughly familiar with the vehicle's qualities, its service history and any damage. If you plan to buy a vehicle privately, you will be playing it safe by purchasing your lease vehicle. BENEFIT 2 By purchasing your lease vehicle, you can save yourself the time and effort of finding the right car. BENEFIT 3 You can buy the vehicle for a much more attractive price than you would pay to a dealer. 26
G. FREQUENTLY ASKED QUESTIONS What do you do if your contract terminates earlier than agreed? Contact your Account Manager so that we can review your situation and act accordingly. Should damage to my lease vehicle be repaired before return? No, you only need to report the damage. Together with you, we decide if repair before return is necessary. Can I return my lease vehicle on winter tyres? Yes, but please place stored summer tyres/complete wheels in the vehicle. Do I have to take my lease vehicle for maintenance or official vehicle inspections before I return it? That depends on the situation. Contact our Driver Center and we will review your case personally. What should I do with my fuel card? You may destroy the card. After the car is returned, your fuel card will be blocked and cannot be used any more. 27
H. WE ARE PLEASED TO BE AT YOUR SERVICE Arval Driver Center 041 748 37 37 info@arval.ch www.arval.ch 28