Waste Management 2014 Annual Report to the City of Texarkana, TX

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Waste Management 2014 Annual Report to the City of Texarkana, TX Jarrod Miller District Manager Doug Sims Public Sector Solutions Manager

Dear City of Texarkana: Once again in 2014, residents of Texarkana embraced the curbside recycling program that was implemented by the City in 2010. This year, residents recycled a record 1,699 tons of material. Prior to switching from 18-gallon bins to 65-gallon carts, less than 200 tons of recyclable material was collected each year. For the first time, Waste Management also began measuring the amount of yard waste collected each week. In 2014, 1,075 tons of yard waste was diverted from the landfill and delivered to the TWU composting facility. This commitment to recycling has had the equivalent environmental impact of conserving 604,929 gallons of gasoline. Normally, new recycling programs see reduced volumes and participation after the initial excitement of the first year of service. However, citizens of Texarkana have shown their commitment to recycling by continuing their strong participation in recycling efforts for the past five years. Since 2010, participation has averaged over 65% with set out rates on any given week averaging as high as 58%, culminating this year in record volumes being collected. Through our new Recycle Often. Recycle Right campaign discussed later in this report, we expect even stronger results in the coming years. Waste Management is also proud to be partners with the City in community clean-up and special events such as the Believe in Beverly Clean Up in November and the annual Keep Texarkana Beautiful Clean Up in April. We are especially proud to contribute to the City s Home Demolition projects. At no cost to the City, Waste Management disposed of 738.59 tons of demolition material in the short time since this project began in the Fall of 2014. It is our hope and plan to become more involved in assisting the City meet its Pride in Place goals as part of the Focus on the Future vision. Waste Management is proud of its own goals for the future, including: To increase the volume of recyclable materials we process from 8.5 million tons in 2010 to 20 million tons in 2020; To invest in cleaner technologies improving fleet fuel efficiency by 15 percent and reducing emissions by 15 percent by 2020; To protect 25,000 acres of wildlife habitat across North America. Sincerely, Doug Sims Manager, Public Sector Solutions

Table of Contents 3 Recycle Often. Recycle Right. SM 4 Elementary Education Curriculum 5 Getting Back to the Basics of Good Recycling 7 Collection Services 8 Diversion Over the Years 9 A Shrinking Carbon Footprint 10 What It Means to Think Green 11 Waste Management in the Community 12 Conclusion 15 Your Waste Management Public Sector Solutions Team 16

Recycle Often. Recycle Right. SM 4 At Waste Management, we know how confusing recycling can be sometimes. The materials used in products on the shelf today are changing at a rapid rate, and this can create many questions about what is recyclable and what goes to the landfill. WM is currently working with our municipal and community partners to educate our customers and get back to the basics of good recycling with a new program called Recycle Often. Recycle Right SM. When our customers follow the simple guidelines of Recycle Often. Recycle Right SM., recycling makes a big impact. Manufacturers will soon get the materials they need to make new products and you ll soon see how recycling the right materials really does make a big difference. We have a great social opportunity We are the first generation that can actually pass the planet to the next generation in a better condition than we found it. - Jim Halter Recycle Often. Recycle Right SM. makes recycling simple, easily complementing a curbside recycling program like the one the City of Texarkana has. WM has created many materials for Recycle Often. Recycle Right SM. We even created a K-5 elementary recycling education curriculum. See the next page for more details. WM wants to make it easy for you to engage residents! We have created everything we can think you would need and make sure our materials are useful, but we are always open to suggestions about what would make this easy for your city.

Elementary Education Curriculum 5 Waste Management s Recycle Often. Recycle Right. SM curriculum is a series of grade-appropriate lessons and activities that teaches students [in Kindergarten through 5th grade] about best recycling practices. At the end of the course they ll be able to answer the questions: What is recycling? Why is recycling important to the community and the environment? What items can be recycled? Why does successful recycling depend on the Recycle Often, Recycle Right practices? How are recycling and solid waste collected and managed? What is a Materials Recovery Facility and how does it work? Waste Management, in collaboration with leading experts in education, curriculum development & instruction, has created a standards-based, interactive learning curriculum for elementary-age students. The curriculum was designed to align with the Next Generation Science Standards, using Science, Technology, Engineering, and Math (STEM) best teaching practices.

Elementary Education Curriculum 6 As North America s leading provider of recycling services, Waste Management is proud to offer this novel curriculum, teaching young students how to apply the Recycle Often, Recycle Right practices. The Recycle Often. Recycle Right curriculum is available to Waste Management customers and communities on request. The downloadable curriculum comes with: Standards-based lesson plans for Kindergarten through 5th grade One video presentation element Student worksheets and lesson extensions One student/video assembly that includes optional parental involvement Add some fun to Recycle Often. Recycle Right SM. To reinforce the recycling message and increase kids involvement, the curriculum includes a package of WM promise cards, tree leaves, and ambassador stickers for hands-on projects.

Getting Back to the Basics of Good Recycling 7 Watch this video to show you how a recycling center works and to illustrate the simple, easy things everyone can do to Recycle Often. Recycle Right SM. Visit our YouTube Chanel here: https://www.youtube.com/watch?v=9gofu_z2zzg.

Collection Services 8 Waste Management, along with its predecessor, Western Waste, has provided waste and recycling services to the City of Texarkana for its residential and commercial needs for more than 40 consecutive years. In 2010, the City of Texarkana implemented a new environmental services plan. Trash and bulk collection changed to once a week pick up; recycling bins increased in size from 18- gallon bins to 65-gallon carts; brush began to be diverted from the landfill and given a second life. Wheeled carts and the ability to put all recyclables in the same container makes the program simple and convenient. Continuous high participation in Texarkana s Waste Management currently provides the following services to the residents of Texarkana: 1x week refuse pick-up with a 96-gallon cart 1x week recycling pick-up with a 65-gallon cart 1x week bulk collection 1x week yard waste collection 57% Set-Out recycling carts out on an average week 74.1% Participation total residents participating based on 1.3 x set-out rate residential curbside recycling program continues to demonstrate that your residents are dedicated to conservation. Overall, this change to waste services has positively impacted the City s sustainability plan. Increased diversion and decreased waste going to the landfill over the last four years has proved that it is possible to be fiscally responsible, while making a social and environmental impact. In Texarkana, Waste Management currently services: 10,289 Households 8 Fire Stations 12 City Facilities

Diversion Over the Years 9 The following charts shows diversion in Texarkana since 2010, when residents began using 65-gallon recycling containers. Each ton of recyclables has measureable positive impact, as can be seen on the next few pages. 1,545 Tons of Recyclables Diverted from the Landfill in 2010 1,559 Tons of Recyclables Diverted from the Landfill in 2011 1,667 Tons of Recyclables Diverted from the Landfill in 2012 1,581 Tons of Recyclables Diverted from the Landfill in 2013 1,699 Tons of Recyclables Diverted from the Landfill in 2014

A Shrinking Carbon Footprint 10 8,051 tons recycled since January 2010 2012 Conserved 4,447 Metric Tons of CO₂ Equivalent 2013 Conserved 4,217 Metric Tons of CO₂ Equivalent 2010 Conserved 4,121 Metric Tons of CO₂ Equivalent 2011 Conserved 4,159 Metric Tons of CO₂ Equivalent 2014 Conserved 5,434 Metric Tons of CO 2 Equivalent 22,378 Metric Tons of CO₂ Equivalent Conserved As calculated by the US EPA WARM Model

What It Means to Think Green Texarkana diverted 1,699 tons of recyclables and 1,075 tons of yard waste from the landfill in 2014, which is equal to 5,376 metric tons of carbon dioxide (CO₂) equivalent, or... 11 conserving 604,929 gallons of gasoline growing 137,846 tree seedlings for 10 years removing the annual emissions from 1,132 cars off the road As calculated by the US EPA WARM Model Saving CO 2 emissions from 491 homes energy use for one year

Waste Management in the Community 12 Waste Management s takes great pride in collaborating with the communities we serve to support total sustainability environmental, social and economic. In the last year, we have supported many community organizations and events. Here s what we ve achieved together so far. Roll offs are great for public events, giving all attendees and staff a singular drop off point to bring their waste. City Garage Sale In April, WM provided a 30-yard RO and free hauls for the City Garage Sale Baseball/Softball Tournaments WM provides free service to three 8- yard containers for the Parks & Recreation Department as needed for baseball and softball tournament games Believe in Beverly Clean Up Event November 7, 2014 WM provided six 8- yard containers and hauled each once at no cost New Fire Station Training Center WM provided four free hauls for a 30-yard roll off At the Believe in Beverly Clean Up Event, more than 80 volunteers helped by painting, picking up trash, and landscaping

Waste Management in the Community 13 Electronic Recycling Days are a great way to keep valuable resources out of the landfill Jesus Camp Cleanup WM provided one free haul for a 30-yard roll off Home Demolition The City received at no cost 738.59 tons of material disposal from Demolition Projects In addition, the City received 1,612.97 tons of free disposal in 2014 City Facilities WM provides a 20- yard RO to TWU for special grit waste with 10 free hauls for up to 10 tons per haul each year By providing free landfill disposal, WM helps keep costs down for the City of Texarkana and its residents Electronics Recycling Day April 26, 2014 - WM helped sponsor an e-waste recycling day for residents, collecting computers, TVs, stereos and other small appliances. Residential services Texarkana Residents received free landfill disposal for 53.44 tons of material

Waste Management in the Community 14 A healthful community is based on resident involvement and support; WM is proud to help support the Texarkana, TX community Keep Texarkana Beautiful April 26, 2014 WM provided four free hauls for a 30-yard roll off Homeless Clean Up WM recovered an 8-yard six times at 5600 North Park Code Enforcement Clean Up in Beverly WM provided two free hauls for an 8- yard Kiwanis Pancake Breakfast Provided a free haul for an 8-yard container Clean-ups are a great way to help boost residents pride in their city and keep their city beautiful House of Refuge Back to School Shoes for Kids WM gave two 8- yard containers and a 20 yard roll off

Conclusion 15 Waste Management is proud of the accomplishments we helped the City and the residents of Texarkana, TX reach in 2014. We look forward to expanding our partnership to include many other innovative programs, including our exciting new Recycle Often. Recycle Right SM. campaign. The key to sustaining a strong recycling program is found in the youth of today, and Recycle Often. Recycle Right SM. recognizes their impact. The development of educational materials and school curricula will make it easy for teachers in the Texarkana Independent School District to generate exciting recycling opportunities for their students. If you have any questions regarding the information about Recycle Often. Recycle Right SM. or other information in this annual report, or have suggestions about how our service can be improved as a part of Waste Management s effort to be a valued partner in your community, please let us know. Thank you for allowing Waste Management to serve your citizens for this many years. We value your business and your partnership, and we look forward to an even better 2015.

Your Waste Management Public Sector Solutions Team 16 Contact Title Phone Number(s) Email Doug Sims Public Sector Solutions Manager Mobile: 903-647-6862 Dsims5@wm.com Jarrod Miller District Operations Manager 903-794-4112 x 105 Mobile: 903-809-9451 Wjmiller@wm.com Kevin Kessler Route Manager 903-794-4112 x 109 903-824-1562 Kkessler@wm.com Antonio Porter Lead Driver Aporter3@wm.com George Wheatley Dana Jenkins Billing Questions & Service Changes Area Manager Contract Coordinator Public Sector 479-372-4427 Cell: 501-804-9515 334-705-4327 Cell: 334-748-8896 Gwheatley@wm.com Djenkins@wm.com Customer Service Mailbox N/A ATAKPublicSector@wm.com Revised 1/2015