2017SNOW PRODUCTUPDATENOTES

Transcription

1 Res i dent i al Pr oduc t s 2017SNOW PRODUCTUPDATENOTES I s s ued: Sept ember2016

2 ADMINISTRATION Admin Administration Electric Single Stage SnowMaster Two Stage Power Broom Bulletins Warranty

3 ADMINISTRATION General Warranty Information Toro Serial Number Format Starting with Model Year 2017, Toro-manufactured equipment will have a new serial number format. We will begin utilizing SAP to generate and control a serial number for each individual unit, which represents an industry best practice that: Delivers enhanced tracking and control by unit Standardizes the number assignment process across all Toro manufacturing plants SAMPLE SERIAL NUMBER: See Administrative Service Bulletin for more details. No Warranty Charges Under no circumstances should a customer be charged for repairs which are covered under the manufacturer s warranty. A dealer must not charge a customer a fee for filing the warranty claim. Toro discourages charging a customer for diagnostic time. If a dealer charges a diagnostic fee as a condition of providing service, it MUST be returned upon completion of repair if the repair is covered under warranty. Except for electrical diagnostics on certain products, a separate diagnostic fee can t be claimed when filing a warranty because the Toro Standard Repair Times include diagnostic time. Residential Use or Commercial Use? The warranty period varies depending on the use of the machine. Below is a clarification between residential and commercial use. Residential Use warranty coverage applies to residential and LCE products owned by an individual and used exclusively at their place of residence. Commercial Use warranty coverage applies to any application other than individuals at their place of residence. This coverage is automatically applied to products registered to any business or institution. 1-2

4 Defective Parts ADMINISTRATION Admin Stock parts, parts determined to be defective prior to sale or installation, should be claimed in accordance with your parts source. Parts installed on a machine or sold to a customer carry different warranty periods (see chart below). Claims for defective parts should be filed in PRW using the Parts Warranty claim type. Please see the warranty statement in the Operator s Manual for certain part warranty exceptions. Residential Commercial Consumer/Lawn-Boy 1 year 45 days Product Registrations Warranty claims can not be submitted without the product being properly registered in PRW. Registration changes that involve the customer s name or address can be done by the dealer. Dealers can request the following changes to registrations through PRW by using the Return to Stock button: 1. Delete an entire registration 2. Change a purchase date See the PRW User Manual for complete instructions. Hold Parts for 30 Days Remember not to throw away any part that appears on a warranty claim. Keep them for 30 days after the warranty claim has been paid. RGA documentation is computer generated through the PRW system. Prior Distributor Approval Prior Distributor Service Manager (or Toro Technical Service Representative in Direct Service Markets) approval is required for claims involving: Out of warranty repairs Complete engine replacement 1-3

5 Address must be Maintained ADMINISTRATION Toro uses to communicate warranty and service information. It is important to inform us if you change your address. Updates can be made in the Toro Dealer and Distributor Portal on the home page by clicking, Update My Info. Magnuson-Moss Warranty Act In the United States, the Magnuson-Moss Warranty Act requires that the contents of the warranty statement be made available to consumers prior to their making a purchase. Some retailers have been fined for non-compliance with the pre-sale availability requirement, and it should not be taken lightly. Acceptable forms: Loose-leaf binder Wall poster Hang tag Statement affixed to product Product Warranty Coverage The Toro Gateway Parts and Service Center, (accessible from the Toro Dealer and Distributor Portal), is the best resource for finding applicable warranty terms for all Toro products. Click on Product Reference, type in the model number, click search, select the appropriate unit and scroll to the bottom for warranty coverage. What is Gateway? Gateway Parts and Service Center is accessed through the Dealer and Distributor Portal. It covers a variety of service information including Master Parts Viewer (a free parts lookup tool for all equipment dating back to 1960), Product and Model Reference, Publications Search, Service Bulletins, manuals (operator s, parts and service), and other service education and reference materials. 1-4

6 ELECTRIC Line Up Warranty Information Electric Product Specifications Features and Benefits Technical Service Tips

7 Line Up ELECTRIC Model Description PowerShovel Power Curve Power Curve Power Shovel The Power Shovel (12 in.) remains unchanged for Power Curve The 1500 Power Curve (15 in.) remains unchanged for

8 ELECTRIC 1800 Power Curve The 1800 Power Curve (18 in.) remains unchanged for Electric Warranty Information Residential Commercial 2 year full warranty None Over The Counter Exchange (OTC) Any Unlisted, Authorized or Master Service Dealer may exchange defective electrical products within the warranty period by submitting an OTC claim. Based on the option selected, TORO will send a replacement, either to the dealer or customer, or issue a credit to the dealer if a replacement was given to the customer from their stock. For all options, the dealer will receive $20 OTC bonus. For assistance in filing an OTC Warranty, please see our short video. 2-3

9 ELECTRIC Product Specifications Power Curve Power Shovel Model Capacity/Minute 700 lbs. (317.5 kg) per minute 500 lbs. (266.8 kg) per minute 300 lbs. (136.1 kg) per minute Throw Distance Up to 30 ft. (9.1 m) Up to 25 ft. (7.62 m) Up to 20 ft. (6.1 m) Clearing Width 18 in. (45.7 cm) 15 in. (38.1 cm) 12 in. (30.5 cm) Motor Type 15.0 amp 12.0 amp 7.5 amp Weight 24 lbs. (10.9 kg) 25 lbs. (11.3 kg) 13.5 lbs. (6.1 kg) Features and Benefits Features: East-to-use Controls - Power Curve Quick Chute Lever - Power Curve Lightweight design - Power Shovel Curved rotor and inverted funnel housing efficiently remove snow while reducing clogging - Power Curve Patented locking-style deflector quickly adjusts to throw snow where you want it - Power Curve Accessories: Extension Cord Length Minimum Wire Gauge (A.W.G.) ft ft. 12 Note: Do not use extension cord over 150 ft. 2-4

10 ELECTRIC Technical Service Tips Electric Snow - Throwing Belt Issue: poor threads on P/N Rotor Shaft All parts left hand thread. Some thread may still be exposed- important thing is shaft length is correct and shaft is fully threaded into or bottoms in stub shaft - plastic pulley will be aligned with other belt pulleys when this is correct. Check the length and grind end to shorten if necessary. Electric 2-5

11 SINGLE STAGE Line Up Warranty Information Product Specifications Features and Benefits Emissions Technical Service Tips Single Stage 3-1

12 SINGLE STAGE Line Up Model Description Engine Disp. Power Clear Power Clear 512 ZR Toro OHV Recoil Start 99 cc Power Clear 518 ZE Toro OHV Electric Start 99 cc Power Clear Power Clear 721 R Toro 4-cycle OHV 212 cc Power Clear 721 E Toro 4-cycle OHV 212 cc Power Clear 721 QZR Toro 4-cycle OHV 212 cc Power Clear 721 QZE Toro 4-cycle OHV 212 cc Power Clear 721 R-C Power Clear 721 R-C Toro 4-cycle OHV 212 cc R = Recoil Start Q = Quick Shoot E = Electric Start Z = Zip deflector Power Clear 518 The Power Clear 518 remains unchanged for

13 Power Clear 721 The Power Clear 721 remains unchanged for SINGLE STAGE Single Stage Warranty Information Warranty Statement Summary Product Residential Commercial Power Clear 518/721 Power Clear 721 R-C 2 years on unit; 2 year guaranteed to start (GTS) for all single stage units; no warranty on wear parts 2 years on unit; 2 year guaranteed to start (GTS) for all single stage units; no warranty on wear parts 45 days; no warranty on wear parts 1 year; no warranty on wear parts Regular maintenance and wear parts not covered. These include rotor blades (paddles), scraper blades, belts, fuel, lubricants, oil changes, spark plugs, cable/linkage adjustments or brake adjustments. Warranty Claim Submission Coverage Toro branded single stage snow engines All chassis claims on single stage and 2 stage snow GTS claims on Toro branded engines on Power Clear Models (1-2 years) Submit claim to Toro Toro Toro 3-3

14 SINGLE STAGE Product Specifications Power Clear 518 Model Capacity/Minute 1,100 lbs. (499 kg) Throw Distance Up to 25 ft. (7.62 m) Clearing Width 18 in. (45.7 cm) Starter Recoil Rec./Elec. Fuel Capacity 0.35 gal. (1.3 L) Engine LC156FS -1 LC156FS-1 Displacement 99 cc Engine RPM Oil Capacity 12 oz. (0.35 L) Spark Plug Champion RL87YC/NGK BPR6HS or 7HS/NPHS E7RTC Spark Plug Gap in. (0.76 mm) Weight 54 lbs. (24.5 kg) 58 lbs. (26.3 kg) Width 18.7 in. (47.5 cm) Height 36.5 in. (92.7 cm) Power Clear 721 Model Capacity/Minute 1800 lbs. (816.5 kg) 1900 lbs. (861.8 kg) Throw Distance Up to 35 ft. (10.7 m) Clearing Width 21 in. (53.3 cm) Starter Rec. Rec./Elec. Rec. Rec./Elec. Rec. Fuel Capacity 0.26 gal. (1.0 L) Engine LC170FS-2 LC170FDS-2 LC170FS-2 LC170FDS-2 LC170FS-2 Displacement 212 cc Engine RPM 3700 ± 100 Oil Capacity 20 oz. (0.6 L) Spark Plug Spark Plug Gap Champion RN9YC/NGK BPR6ES/NHPS F7RTC in. (0.76 mm) Weight 82 lbs. 87 lbs. 84 lbs. 89 lbs. 82 lbs. Length Width Height 48 in. (121.9 cm) 21 in. (53.3 cm) 42 in. (106.7 cm) 3-4

15 SINGLE STAGE Features and Benefits Features: Power Propel Self-Propel System Curved rotor and inverted funnel housing efficiently remove snow while reducing clogging Compact Storage Quick Shoot Control System Powerful Engines- Toro 99cc and 212 cc 4-cycle OHV engines Accessories: P/N Description Power Clear Toro branded cover Plain cover Electric starter extension cord Power Clear Toro branded cover Plain cover Electric starter extension cord Extended life paddle kit Snow Shield Single Stage Emissions Power Clear 518/721 The Power Clear line up for 2017 is EPA and CARB compliant Technical Service Tips Tech Tip - LC156FS (518) Engine model LC156F (518 Chassis) The LC156FS has a different carburetor repair kit than the LC154F. Tech Tip- 721 Power Clear If a unit s engine leaks oil don t forget to check the tightness of the front dipstick and drain plug besides checking the rear fill and drain plugs. Other Tech Tips: When removing a carburetor for service, use caution to not disturb the governor clamp position. The linkage should be removed prior to sliding the carburetor completely off the mounting studs. If the engine is surging it may be necessary to re-adjust the governor zero point after the carburetor has been removed or replaced. Refer to the Toro Engine Service Manual in Gateway Parts & Service for governor zero-point adjustments. Reminder: Always use the chassis model and serial number to look up the correct carburetor part number. The carburetors are not interchangeable for different models and/or model years. 3-5

16 SNOWMASTER Line Up Warranty Statement Summary Product Specifications Engine Line Up Engine Specifications Features and Benefits Emissions SnowMaster 4-1

17 SNOWMASTER Line Up SnowMaster Model Description Engine Displacement ZXR Toro OHV 4-cycle 212 cc QXE Toro OHV 4-cycle 212 cc QXE Toro OHV 4-cycle 252 cc SnowMaster - Model The SnowMaster line remains unchanged in

18 SNOWMASTER Warranty Information Warranty Statement Summary Residential 3 years on unit, guaranteed for life on chute, chute deflector and lower chute. No warranty on wear parts. Commercial 45 days Regular maintenance and wear parts not covered. These include rotor blades (paddles), scraper blades, fuel, lubricants, oil changes, spark plugs, cable/linkage adjustments or brake adjustments. Warranty Claim Submission Coverage All chassis and Toro branded engine claims Submit Claim to Toro SnowMaster Product Specifications SnowMaster Model Capacity/Minute 2500 lbs. (1134 kg) 2800 lbs. (1270 kg) Throw Distance Up to 40 feet Clearing Width 24 in. (61 cm) 26 in. (66 cm) Starter Recoil Rec./Elec. Fuel Capacity 0.58 gal. (1.195 L) 0.84 gal. (3.2 L) Engine G210FS-2 G210FDS-2 G250FDS-2 Displacement 212cc 252cc Engine RPM 3,300 ± 100 Oil Capacity 17 oz. (0.5 L) 23.7 oz. (0.7 L) Spark Plug Champion RN9YC/NGK BRP6ES/ NHPS F7RTC Spark Plug Gap in. (0.76 mm) Weight 117 lbs. (53 kg) 125 lbs. (56.7 kg) 131 lbs. (59.4 kg) Length 52 in. (132 cm) Width 24.4 in. (62.2 cm) Height 42.5 in. (108 cm) Speed mph (0-5.6 Kh) Tire Pressure psi ( kpa) 4-3

19 Toro SnowMaster Engine Line Up SNOWMASTER Model G210F G250F Description Toro snow engine 212 cc Toro snow engine 252 cc Engine Model G210F Model G210F remains unchanged for the 2017 product year. Engine Model G250F Model G210F remains unchanged for the 2017 product year. 4-4

20 SNOWMASTER Product Specifications G210F Model Type Bore X Stroke Displacement G210FS-2 (recoil start) - G210FDS-2 (electric start) OHV single cylinder, 4-stroke, forced air cooling 70 x 55 mm 212 cc Compression Ratio 8.5:1 RPM Starting Rotation Ignition System Lubrication Fuel Type 3300 ± 100 RPM Recoil/Electric Counterclockwise (from PTO side) Transistorized magneto ignition Splash Unleaded gasoline, 87 octane Fuel Capacity 0.58 gal. (2.2 L) Oil Capacity 16.9 oz. (0.5 L) Weight Spark Plug Spark Plug Gap Ignition Coil Gap Valve Clearance (cold) lbs. (18 kg) NHSP LD F7RTC (RESISTOR TYPE) / Champion RN9YC / NGK BPR6ES in. (0.75 mm) in. (0.4 mm) Intake = in. (0.15 mm) Exhaust = in. (0.20 mm) SnowMaster G250F Model Type Bore X Stroke Displacement G250FDS-2 (electric start) OHV single cylinder, 4-stroke, forced air cooling 75 x 57 mm 252 cc Compression Ratio 8.5:1 RPM Starting Rotation Ignition System Lubrication Fuel Type 3300 ± 100 RPM Recoil/Electric Counterclockwise (from PTO side) Transistorized magneto ignition Splash Unleaded gasoline, 87 octane Fuel Capacity 0.85 gal. (3.2 L) Oil Capacity 23.7 oz. (0.7 L) Weight Spark Plug Spark Plug Gap Ignition Coil Gap Valve Clearance (cold) 48.5 lbs. (22 kg) NHSP LD F7RTC (RESISTOR TYPE) / Champion RN9YC / NGK BPR6ES in. (0.75 mm) in. (0.4 mm) Intake = in. (0.15 mm) Exhaust = in. (0.20 mm) 4-5

21 Features and Benefits: SNOWMASTER Features: Enhanced Throw Distance Easy to Maneuverer using Personal Pace self propel system East-to-Use controls using Quick Stick and EZ Turn Chute In-line Two-Stage Auger Technology Emissions The SnowMaster line is EPA and CARB compliant. 4-6

22 TWO STAGE Line Up Warranty Information Product Specifications Features and Benefits Emissions Technical Issue Resolution Two Stage 5-1

23 TWO STAGE Line Up Model Description Engine Displacement Power Max OE Briggs 4-cycle OHV cc OE Toro Premium OHV 4-cycle OE Toro Premium OHV 4-cycle OXE Toro Premium OHV 4-cycle Power Max HD HD 826 OXE Toro Premium OHV 4-cycle HD 928 OHXE Toro Premium OHV 4-cycle HD 1028 OHXE Toro Premium OHV 4-cycle 212 cc 252 cc 252 cc 252 cc 265 cc 302 cc Power Max There have been no changes to the existing 2016 Power Max line, except for the addition of the Model for the 2017 product year. 5-2

24 TWO STAGE Power Max HD There have been no changes to the Power Max HD in Warranty Statement Summary Warranty Information Extra year of warranty for some Power Max and Power Max HDs purchased between July 1 and October 31, Two Stage Residential 3 years to the original owner only. Lifetime on Chute, Chute Deflector and Impeller Housing Cover Commercial 45 Days Regular maintenance and wear parts not covered. These include rotor blades (paddles), scraper blades, belts, fuel, lubricants, oil changes, spark plugs, cable/linkage adjustments or brake adjustments. Warranty Claim Submission Coverage Toro branded engines All chassis claims Briggs engines Submit to Claim Toro Toro Briggs 5-3

25 TWO STAGE Product Specifications Power Max Model Capacity/Minute 1900 lbs. (861.8 kg) Throw Distance Up to 40 ft. (12.2 m) Clearing Width 26 in. (66 cm) 24 in. (61 cm) 26 in. (66 cm) Starter Rec./Elec. Recoil Rec./Elec. Fuel Capacity 3.2 qt. (3.0 L) 0.58 gal. (2.2 L) 0.85 gal. (3.2 L) Engine 15C F8 G210FS-2 G250FDS-2 Displacement 250 cc 212 cc 252 cc Engine RPM 3,300 ± 100 Oil Capacity 18-2 oz. ( L) 17 oz. (0.5 L) 23.7 oz. (0.7 L) Spark Plug Champion QC12YC Champion RN9YC/ NGK BPR6ES / NHPS F7RTC Spark Plug Gap 0.03 /0.76 mm in. (0.76 mm) Weight 175 lbs. (78.5 kg) 173 lbs. (78.5 kg) 175 lbs. (79.6 kg) 176 lbs. (79.8 kg) Length 56 in. (142 cm) 55 in. (140 cm) 56 in. 142 cm) Width 25.8 in. (65.5 cm) 27.8 in. (70.6 cm) Height Speed Tire Pressure psi ( kpa) psi ( kpa) 43.5 in. (110.5 cm) 6 forward-2 reverse psi ( kpa) 5-4

26 TWO STAGE Power Max HD Model Capacity/Minute 1900 lbs. (861.8 kg) 2000 lbs. (907.2 kg) Throw Distance Up to 45 ft. (13.7 m) Clearing Width 26 in. (79 cm) 28 in. (85 cm) Starter Rec./Elec. Fuel Capacity 0.85 gal. (3.2 L) 0.79 gal. (3.0 L) Engine G210FDS-1 LC175FDS-1 LC180FDS-1 Displacement 252 cc 265 cc 302 cc Engine RPM 3300 ± 100 Oil Capacity oz. ( L) oz. ( L) Spark Plug Champion RN9YC/ NGK BPR6ES / NHPS F7RTC Spark Plug Gap in. (0.76 mm) Weight 238 lbs. (107.9 kg) 262 lbs. (118.8 kg) 267 lbs. (121.1 kg) Length 62 in. (157.5 cm) Width 29.5 in. (74.9 cm) Height 44.5 in. (113 cm) Speed 6 forward-2 reverse Tire Pressure psi ( kpa) Features and Benefits Features: Quick Stick Chute Control Sub-Zero Material Anti-Clogging System Automatic Steering - Power Max High-Strength Auger Gear Box One hand Operation Power Steering - Power Max HD Hand Warmers - Power Max HD Bright Headlight - Power Max HD Two Stage 5-5

27 TWO STAGE Accessories: P/N Description Electric start extension cord Toro branded two stage cover Drift breaker (24 in. and 26 in.) (Power Max) Polly skid kit Cast iron skid kit in. tire chain kit in. tire chain kit Snow cab (Power Max only) Weight kit (used with snow cab) Drift breaker 26 in. (Power Max HD) Drift breaker 28 in. (Power Max HD) Toro branded Single-stage cover Toro T-150 Protective Spray Emissions Two Stage snow products are EPA and CARB compliant. Technical Issue Resolution Power Max Automatic Steering This model utilizes a new transmission that unlocks the inside drive wheel when turning the unit. 5-6

28 POWER BROOM Line Up Warranty Information Emissions Product Specifications Features and Benefits Power Broom 6-1

29 POWER BROOM Line Up Power Broom Model Description Power Broom Power Broom The Power Broom remains unchanged for Warranty Information Warranty Statement Summary Residential Commercial 1 year limited, 3 year engine warranty through Kohler, warranty excludes wear parts: belts, spark plugs and tires Regular maintenance and wear parts not covered. These include rotor blades (paddles), scraper blades, belts, fuel, lubricants, oil changes, spark plugs, cable/linkage adjustments or brake adjustments. Emissions The Power Broom is EPA and CARB approved. 6-2

30 POWER BROOM Product Specifications Power Broom Model Engine Kohler CH Command Pro Multi-Season Displacement 208 cc Clearing Width 36 in. (0.91 m) Starter Recoil Fuel Capacity 1 gal. (4.1 L) Engine RPM Oil Capacity 0.63 qt. (0.6 L) Spark Plug Champion RC12YC Spark Plug Gap in. (0.76 mm) Broom Speed 200 rpm Direct Drive Speed 6/2 variable speed Steering Power Steering - Right/Left hand clutch Weight 323 lbs. (146.5 kg) Width 46.5 in. (118 cm) Length 73.0 in. (188.5 cm) Height 41.5 in. (105.5 cm) Tire Pressure psi ( kpa) Broom Angle Adjustments 3 positions, 30 each direction Features and Benefits Features: Variable Speed Power Steering Broom angle adjustment 20 in either direction Unique pin height-of-brush system 4 Tie-down points Accessories: P/N Description Snow Cab kit Turf caster kit Dirt deflector kit Debris box kit Black snow/ice wafers Yellow turf wafers Light kit Rack kit Electrical power kit Sprayer broom kit Power Broom 6-3

31 BULLETINS Electric Start Motor Traction Lever Inspection/Replacement RLC Service Administrative Update Bulletins 7-1

32 BULLETINS Residential Products SERVICE BULLETIN FIX AS FAIL TORO RESIDENTIAL PRODUCTS SNOW PRODUCTS #93 April 22, Toro Snow Engine Electric Starter Replacement PRODUCT: 2016 Power Clear, SnowMaster, PowerMax, and PowerMax HD Snowthrowers UNITS AFFECTED: Model Number(s): Serial Number(s): SITUATION: For 2016, reports have been received regarding issues with the electric starter motor not operating after a period of use. We have determined that the starters have assembly issues that cannot be repaired. CORRECTION: The part has been redesigned. Replace the electric starter when it no longer operates with the newly designed part. Page 1 of 2 7-2

33 BULLETINS TORO RESIDENTIAL PRODUCTS SNOW PRODUCTS #93 April 22, 2016 WARRANTY: This is NOT a mandatory repair. Fix as Fail only. Normal warranty applies. SRT Labor Allowance Damage Code 18" Power Clear 322-BF " Power Clear 323-BF SnowMaster 324-BF PowerMax PowerMax HD 326-BF PARTS: Model Part Number Bulletins Page 2 of 2 7-3

34 BULLETINS Residential Products SERVICE BULLETIN MANDATORY REWORK TORO RESIDENTIAL PRODUCTS SNOW PRODUCTS #91 AUGUST 27, 2015 REWORK: Traction Lever Inspection / Replacement PRODUCT: 2016 SnowMaster Snowthrowers UNITS AFFECTED: Model Number(s): Serial Number(s): SUBJECT: SITUATION: CORRECTION: Traction Lever Replacement The units in the serial number ranges listed above may have been manufactured with an incorrect traction lever. Inspect the traction lever. If incorrect, remove the existing traction lever and replace with the proper traction lever. Factory reworked units will have a blue mark near the bar code on the carton s exterior label. WARRANTY: Damage Code: 80 SRT Description Labor 324-RX-001 Traction Lever Inspection Only RX-002 Traction Lever Inspect and Replace 0.4 *Claims cannot be filed until Monday, August 31, 2015 PARTS: Traction Lever If the traction lever arm is 1 1/4 inch from the base to the end (as shown in photo) then the lever is good and no further action is needed. If it is 3/4 inch (as shown in photo) then the traction lever needs replacement. Good 1 1/4 inches Bad 3/4 inch - OVER - 7-4

35 BULLETINS TORO CONSUMER PRODUCTS Snow Products # 91 (8/27/15) Page 2 Scan the QR to the right for video link or go to: INSTRUCTIONS: 1. Drain fuel from tank. 2. Turn the chute all the way to one side and tip the machine onto the auger housing. 3. Using a T-30 Torx driver, remove the five (5) screws that hold the handle bottom onto the personal pace handle. Bulletins 4. Remove the two Quick Stick mount bolts. 5. Remove the dowel pin from the handle. 7-5

36 BULLETINS TORO CONSUMER PRODUCTS Snow Products # 91 (8/27/15) Page 3 6. Remove the handle knob, handle lock and washer. 7. Disengage the traction control bar from the Personal Pace handle. 8. While pulling outward on the lower part of the upper handle to spread the upper handle apart, remove the traction control bar from the handle. 9. Remove the cable end from the traction lever. Slide the spacer and the traction lever off the traction control bar. Replace the short traction lever with new, longer traction lever. 7-6

37 BULLETINS TORO CONSUMER PRODUCTS Snow Products # 91 (8/27/15) Page Install cable end onto the traction lever. Install the spacer and insert traction control bar into the hole in the upper handle. Install the traction control bar into the personal pace handle by spreading the upper handle apart. Ensure the torsion spring is in the correct position on the traction control bar. 11. Install the handle knob, handle lock and washer. 12. Install the dowel pin, and install the quick stick mount bolts. 14. Plunge personal pace handle to ensure smooth operation and that it returns to its starting position properly. If traction cable is too tight or too loose, adjust the cable so most of the slack is out of the cable by loosening the nut on the upper cable clamp (A) and moving the cable (B) up or down. Bulletins 13. Install the handle bottom. Start the screws by hand to ensure the holes do not cross thread. Torque screws to in-lbs. ( Nm). A B Do not remove all the slack from the cable! Removing all the slack may cause the wheels to engage without engaging the self-propel handle. 7-7

38 BULLETINS SERVICE BULLETIN RLC SERVICE ADMINISTRATIVE UPDATE July 20, 2016 New Serial Number Format TO: All Domestic and International RLC Dealers and Distributors SUBJECT: Starting with Model Year 2017, Toro-manufactured equipment will have a new serial number format. We will begin utilizing SAP to generate and control a serial number for each individual unit, which represents an industry best practice that delivers enhanced tracking and control by unit, and standardizes the number assignment process across all Toro manufacturing plants. SAMPLE SERIAL NUMBER: What changes? Serial number is now unique to each machine manufactured; serial number of one model cannot match the serial number of another model Year of manufacture is not incorporated in serial number structure How does this change affect your business? When contacting Toro for assistance, you will be required to provide complete model and serial number You will have to know complete model and serial number for attachment and kit fit up You may need to adjust your internal processes to ensure inventory rotation What remains the same? The length of the serial number (9 digits) Third-party whole goods (i.e. gas blowers and trimmers), irrigation equipment, and other equipment that does not currently use the Toro Serial Number configuration Toro will continue FIFO (first in, first out) warehouse inventory practices 7-8

39 WARRANTY Electric Power Clear Power Clear Commercial Two Stage/SnowMaster Power Broom Warranty 8-1

40 WARRANTY The Toro Promise - Electric Products A Two-Year Full Warranty for Residential Use for the United States and Canada The Toro Company and its affiliate, Toro Warranty Company, pursuant to an agreement between them, jointly warrant this product for two years against defects in material or workmanship when used for normal residential purposes.* If you think your Toro Product contains a defect in materials or workmanship, if you have questions or problems, and before returning this product call toll free: Trimmers: Blowers: Snowthrowers: (US) (Canada) (US) (Canada) (US) (Canada) To receive a replacement or repair, at our option, return the complete unit to the seller. United States and Canada customers may return their product, with proof of purchase, to any Authorized Service Dealer. United States customers may also return their product, with proof of purchase, postage prepaid, to the Toro Service Center, 5500 SE Delaware, Ankeny, IA This warranty covers product defects only. Neither The Toro Company nor Toro Warranty Company is liable for indirect, incidental, or consequential damages in connection with the use of the Toro Products covered by this warranty, including any cost or expense of providing substitute equipment or service during reasonable periods of malfunction or non-use pending completion of repairs under this warranty. Some states do not allow exclusions of incidental or consequential damages, so the above exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Countries Other than the United States and Canada Customers who have purchased Toro products exported from the United States or Canada should contact their Toro Distributor (Dealer) to obtain guarantee policies for your country, province, or state. If for any reason you are dissatisfied with your Distributor s service or have difficulty obtaining guarantee information, contact the Toro importer. If all other remedies fail, you may contact us at Toro Warranty Company. Australian Consumer Law Australian customers will find details relating to the Australian Consumer Law either inside the box or at your local Toro Dealer. * Residential use means use of the product on the same lot as your home. Part Number Rev. E Rev E 8-2

41 WARRANTY The Toro 2-Year GTS Starting Guarantee and The Toro Total Coverage Guarantee A Two-Year Full Warranty (45 Day Limited Warranty for Commercial Use) Power Clear Single-Stage Snowthrowers The Toro Starting Guarantee The Toro Company and its affiliate, Toro Warranty Company, pursuant to an agreement between them, jointly guarantee that your Toro GTS (Guaranteed to Start) engine, when used for residential purposes*, will start on the first or second pull for two (2) years from the date of purchase, if you provide the routine maintenance it requires, or we will fix it free of charge. The GTS Starting Guarantee does not apply under commercial use. This warranty covers the cost of parts and labor, but you must pay transportation costs. The Toro Total Coverage Guarantee The Toro Company and its affiliate, Toro Warranty Company, pursuant to an agreement between them, jointly promise to repair the Toro Product listed below if used for residential purposes*, if defective in materials or workmanship or if it stops functioning due to the failure of a component for the period listed below. This warranty covers the cost of parts and labor, but you must pay transportation costs. The following time periods apply from the original date of purchase: Products Warranty Period Power Clear Snowthrowers and Attachments 2 years Limited Warranty for Commercial Use Gas-powered Toro Products used for commercial, institutional, or rental use, are warranted for 45 days against defects in materials or workmanship. Components failing due to normal wear are not covered by this warranty. Instructions for Obtaining Warranty Service If you think that your Toro Product contains a defect in materials or workmanship, follow this procedure: 1. Contact any Authorized Toro Service Dealer to arrange service at their dealership. To locate a dealer convenient to you, access our web site at You may also call the numbers listed in item #3 to use the 24-hour Toro Dealer locator system. 2. Bring the product and your proof of purchase (sales receipt) to the Service Dealer. The dealer will diagnose the problem and determine if it is covered under warranty. 3. If for any reason you are dissatisfied with the Service Dealer s analysis or with the assistance provided, contact us at: Toro Warranty Company Customer Care Department, RLC Division 8111 Lyndale Avenue South Bloomington, MN Toll free at (U.S. customers) Toll free at (Canadian customers) Owner Responsibilities You must maintain your Toro Product by following the maintenance procedures described in the Operator's Manual. Such routine maintenance, whether performed by a dealer or by you, is at your expense. Items and Conditions Not Covered There is no other express warranty except for special emission system coverage and engine warranty coverage on some products. This express warranty does not cover the following: Cost of regular maintenance or replacement of wear parts, such as rotor blades (paddles), scraper blades, belts, fuel, lubricants, oil changes, spark plugs, light bulbs, cable/linkage or brake adjustments Any product or part which has been altered or misused or requires replacement or repair due to accidents or lack of proper maintenance Pickup and delivery charges Operational misuse, neglect, or accidents Repairs or attempted repairs by anyone other than an Authorized Toro Service Dealer Repairs necessary due to failure to follow recommended fuel procedure (consult Operator's Manual for more details) Removing contaminants from the fuel system is not covered Use of old fuel (more than one month old) or fuel which contains more than 10% ethanol or more that 15% MTBE Failure to drain the fuel system prior to any period of non-use over one month Repairs or adjustments to correct starting difficulties due to the following: Failure to follow proper maintenance procedures Snowthrower auger/paddles striking an object Contaminants in the fuel system Improper fuel (consult your Operator's Manual if in doubt) Failure to drain the fuel system prior to any period of non-use over one month Special operational conditions where starting may require more than two pulls: First time starts after extended period of non-use over three months or seasonal storage Improper starting procedures Starting in -10 F (-23 C) or below temperatures Countries Other than the United States or Canada If you are having difficulty starting your unit, please check the Operator's Manual to ensure that you are using the correct starting procedures. This can save an unnecessary visit to a Service Dealer. General Conditions All repairs covered by these warranties must be performed by an Authorized Toro Service Dealer using Toro approved replacement parts. Repair by an Authorized Toro Service Dealer is your sole remedy under this warranty. Neither The Toro Company nor Toro Warranty Company is liable for indirect, incidental, or consequential damages in connection with the use of the Toro Products covered by these warranties, including any cost or expense of providing substitute equipment or service during reasonable periods of malfunction or non-use pending completion of repairs under these warranties. Some states do not allow exclusions of incidental or consequential damages, so the above exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Customers who have purchased Toro products exported from the United States or Canada should contact their Toro Distributor (Dealer) to obtain guarantee policies for your country, province, or state. If for any reason you are dissatisfied with your Distributor's service or have difficulty obtaining guarantee information, contact the Toro importer. If all other remedies fail, you may contact us at Toro Warranty Company. Australian Consumer Law: Australian customers will find details relating to the Australian Consumer Law either inside the box or at your local Toro Dealer. *Residential purposes means use of the product on the same lot as your home. Use at more than one location, or institutional or rental use, is considered commercial use, and the commercial use warranty would apply Rev F Warranty 8-3

42 WARRANTY The Toro 2-Year GTS Starting Guarantee and The Toro Total Coverage Guarantee A Two-Year Full Warranty (1 Year Limited Warranty for Commercial Use) Power Clear Commercial Single-Stage Snowthrowers The Toro Starting Guarantee The Toro Company and its affiliate, Toro Warranty Company, pursuant to an agreement between them, jointly guarantee that your Toro GTS (Guaranteed to Start) engine, when used for residential purposes*, will start on the first or second pull for two (2) years from the date of purchase, if you provide the routine maintenance it requires, or we will fix it free of charge. The GTS Starting Guarantee does not apply under commercial use. This warranty covers the cost of parts and labor, but you must pay transportation costs. The Toro Total Coverage Guarantee The Toro Company and its affiliate, Toro Warranty Company, pursuant to an agreement between them, jointly promise to repair the Toro Product listed below if used for residential purposes*, if defective in materials or workmanship or if it stops functioning due to the failure of a component for the period listed below. This warranty covers the cost of parts and labor, but you must pay transportation costs. The following time periods apply from the original date of purchase: Products Power Clear Commercial Snowthrowers and Attachments Warranty Period 2 years Residential Use* 1 Year Commercial Use Limited Warranty for Commercial Use Gas-powered Toro Products used for commercial, institutional, or rental use, are warranted for 1 year against defects in materials or workmanship. Components failing due to normal wear are not covered by this warranty. Instructions for Obtaining Warranty Service If you think that your Toro Product contains a defect in materials or workmanship, follow this procedure: 1. Contact any Authorized Toro Service Dealer to arrange service at their dealership. To locate a dealer convenient to you, access our web site at You may also call the numbers listed in item #3 to use the 24-hour Toro Dealer locator system. 2. Bring the product and your proof of purchase (sales receipt) to the Service Dealer. The dealer will diagnose the problem and determine if it is covered under warranty. 3. If for any reason you are dissatisfied with the Service Dealer s analysis or with the assistance provided, contact us at: Toro Warranty Company Customer Care Department, RLC Division 8111 Lyndale Avenue South Bloomington, MN Toll free at (U.S. customers) Toll free at (Canadian customers) Owner Responsibilities You must maintain your Toro Product by following the maintenance procedures described in the Operator's Manual. Such routine maintenance, whether performed by a dealer or by you, is at your expense. Items and Conditions Not Covered There is no other express warranty except for special emission system coverage and engine warranty coverage on some products. This express warranty does not cover the following: Cost of regular maintenance or replacement of wear parts, such as rotor blades (paddles), scraper blades, belts, fuel, lubricants, oil changes, spark plugs, light bulbs, cable/linkage or brake adjustments Any product or part which has been altered or misused or requires replacement or repair due to accidents or lack of proper maintenance Pickup and delivery charges Operational misuse, neglect, or accidents Repairs or attempted repairs by anyone other than an Authorized Toro Service Dealer Repairs necessary due to failure to follow recommended fuel procedure (consult Operator's Manual for more details) Removing contaminants from the fuel system is not covered Use of old fuel (more than one month old) or fuel which contains more than 10% ethanol or more that 15% MTBE Failure to drain the fuel system prior to any period of non-use over one month Repairs or adjustments to correct starting difficulties due to the following: Failure to follow proper maintenance procedures Snowthrower auger/paddles striking an object Contaminants in the fuel system Improper fuel (consult your Operator's Manual if in doubt) Failure to drain the fuel system prior to any period of non-use over one month Special operational conditions where starting may require more than two pulls: First time starts after extended period of non-use over three months or seasonal storage Improper starting procedures Starting in -10 F (-23 C) or below temperatures Countries Other than the United States or Canada If you are having difficulty starting your unit, please check the Operator's Manual to ensure that you are using the correct starting procedures. This can save an unnecessary visit to a Service Dealer. General Conditions All repairs covered by these warranties must be performed by an Authorized Toro Service Dealer using Toro approved replacement parts. Repair by an Authorized Toro Service Dealer is your sole remedy under this warranty. Neither The Toro Company nor Toro Warranty Company is liable for indirect, incidental, or consequential damages in connection with the use of the Toro Products covered by these warranties, including any cost or expense of providing substitute equipment or service during reasonable periods of malfunction or non-use pending completion of repairs under these warranties. Some states do not allow exclusions of incidental or consequential damages, so the above exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Customers who have purchased Toro products exported from the United States or Canada should contact their Toro Distributor (Dealer) to obtain guarantee policies for your country, province, or state. If for any reason you are dissatisfied with your Distributor's service or have difficulty obtaining guarantee information, contact the Toro importer. If all other remedies fail, you may contact us at Toro Warranty Company. Australian Consumer Law: Australian customers will find details relating to the Australian Consumer Law either inside the box or at your local Toro Dealer. *Residential purposes means use of the product on the same lot as your home. Use at more than one location, or institutional or rental use, is considered commercial use, and the commercial use warranty would apply Rev B 8-4

43 WARRANTY The Toro Warranty A Three-Year Limited Warranty (45 Day Limited Warranty for Commercial Use) SnowMaster Power Max Conditions and Products Covered The Toro Company and its affiliate, Toro Warranty Company, pursuant to an agreement between them, jointly promise to repair the Toro Product listed below if used for residential purposes*, if defective in materials or workmanship or if it stops functioning due to the failure of a component for the period listed below. This warranty covers the cost of parts and labor, but you must pay transportation costs. The following time periods apply from the original date of purchase: Products Warranty Period SnowMaster and Power Max Snowthrowers 3 years and Attachments Chute Lifetime (original owner only) Deflector Lifetime (original owner only) SnowMaster Lower Chute Lifetime (original owner only) Power Max Anti-Clogging System (Plastic Lifetime (original owner impeller housing cover) only) Limited Warranty for Commercial Use Gas-powered Toro Products used for commercial, institutional, or rental use, are warranted for 45 days against defects in materials or workmanship. Components failing due to normal wear are not covered by this warranty. Instructions for Obtaining Warranty Service If you think that your Toro Product contains a defect in materials or workmanship, follow this procedure: 1. Contact any Authorized Toro Service Dealer to arrange service at their dealership. To locate a dealer convenient to you, refer to the Yellow Pages of your telephone directory (look under Lawn Mowers ) or access our web site at You may also call the numbers listed in item #3 to use the 24-hour Toro Dealer locator system. 2. Bring the product and your proof of purchase (sales receipt) to the Service Dealer. The dealer will diagnose the problem and determine if it is covered under warranty. 3. If for any reason you are dissatisfied with the Service Dealer s analysis or with the assistance provided, contact us at: Toro Warranty Company Customer Care Department, RLC Division 8111 Lyndale Avenue South Bloomington, MN Toll free at (U.S. customers) Toll free at (Canadian customers) Countries Other than the United States or Canada Owner Responsibilities You must maintain your Toro Product by following the maintenance procedures described in the Operator's Manual. Such routine maintenance, whether performed by a dealer or by you, is at your expense. Items and Conditions Not Covered There is no other express warranty except for special emission system coverage and engine warranty coverage on some products. This express warranty does not cover the following: Cost of regular maintenance service or replacement of wear parts, such as blades, rotor blades (paddles), scraper blades, belts, fuel, lubricants, oil changes, spark plugs, light bulbs, cable/linkage or brake adjustments Any product or part which has been altered or misused or neglected or requires replacement or repair due to accidents or lack of proper maintenance Pickup and delivery charges Operational misuse, neglect, or accidents Repairs or attempted repairs by anyone other than an Authorized Toro Service Dealer Repairs necessary due to failure to follow recommended fuel procedure (consult Operator's Manual for more details) Removing contaminants from the fuel system is not covered Use of old fuel (more than one month old) or fuel which contains more than 10% ethanol or more that 15% MTBE Failure to drain the fuel system prior to any period of non-use over one month General Conditions All repairs covered by these warranties must be performed by an Authorized Toro Service Dealer using Toro approved replacement parts. Repair by an Authorized Toro Service Dealer is your sole remedy under this warranty. Neither The Toro Company nor Toro Warranty Company is liable for indirect, incidental, or consequential damages in connection with the use of the Toro Products covered by these warranties, including any cost or expense of providing substitute equipment or service during reasonable periods of malfunction or non-use pending completion of repairs under these warranties. All implied warranties of merchantability (that the product is fit for ordinary use) and fitness for use (that the product is fit for a particular purpose) are limited to the duration of the express warranty. Some states do not allow exclusions of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Customers who have purchased Toro products exported from the United States or Canada should contact their Toro Distributor (Dealer) to obtain guarantee policies for your country, province, or state. If for any reason you are dissatisfied with your Distributor's service or have difficulty obtaining guarantee information, contact the Toro importer. If all other remedies fail, you may contact us at Toro Warranty Company. Australian Consumer Law Australian customers will find details relating to the Australian Consumer Law either inside the box or at your local Toro Dealer. *Residential purposes means use of the product on the same lot as your home. Use at more than one location, or institutional or rental use, is considered commercial use, and the commercial use warranty would apply. Warranty Rev B 8-5

44 WARRANTY The Toro Warranty A limited warranty (see warranty periods below) SWS Turf Renovation Conditions and Products Covered The Toro Company and its affiliate, Toro Warranty Company, pursuant to an agreement between them, jointly warrant your Toro Products listed below to be free from defects in materials or workmanship. This warranty covers the cost of parts and labor, but you must pay transportation costs. The following time periods apply from the date of purchase: Products Warranty Period Turf Renovation Walk-Behind Aerator 1 year Engine 2 years Stand-On Aerator 1 year Battery 90 days Parts and Labor 1 year Parts Only Engine 2 years Dethatcher 1 year Engine 2 years Turf Seeder 1 year Engine 2 years Stand-On Spreader Sprayer 1 year Battery 90 days Parts and Labor 1 year Parts Only Engine 2 years Walk-Behind Rotary Broom 1 year Engine 2 years Where a warrantable condition exists, we will repair the Product at no cost to you including diagnosis, labor, and parts. Instructions for Obtaining Warranty Service If you think that your Toro Product contains a defect in materials or workmanship, follow this procedure ** : 1. Contact any Authorized Servicing Outlet to arrange service at their dealership. To locate one convenient to you, access our website at Select Where to Buy and select Contractor under product type. You may also call our toll free number below. 2. Bring the product and your proof of purchase (sales receipt) to them. 3. If for any reason you are dissatisfied with the Service Outlet s analysis or with the assistance provided, contact us at: SWS Customer Care Department Toro Warranty Company 8111 Lyndale Avenue South Bloomington, MN Toll Free: **Toro Authorized Rental Customers who have purchased products directly from Toro and have signed the Toro Rental Customer Agreement have the ability to perform their own warranty work. Please visit Toro s Rental Portal for electronic warranty clam filing procedures or call the toll free number above. Owner Responsibilities You must maintain your Toro Product by following the maintenance procedures described in the Operator s Manual. Such routine maintenance, whether performed by a dealer or by you, is at your expense. Parts scheduled for replacement as required maintenance ( Maintenance Parts ), are warranted for the period of time up to the scheduled replacement time for that part. Failure to perform required maintenance and adjustments can be grounds for disallowing a warranty claim. Items and Conditions Not Covered Not all product failures or malfunctions that occur during the warranty period are defects in materials or workmanship. This express warranty does not cover the following: Product failures which result from installation and use of add-on, modified, or unapproved accessories Failure to perform required maintenance and/or adjustments Repairs necessary due to failure to follow recommended fuel procedure (consult Operator's Manual for more details) Removing contaminants from the fuel system is not covered Use of old fuel (more than one month old) or fuel which contains more than 10% ethanol or more that 15% MTBE Failure to drain the fuel system prior to any period of non-use over one month Product failures which result from operating the product in an abusive, negligent or reckless manner Parts subject to consumption through use unless found to be defective. Examples of parts which are consumed, include, belts, cutters, blades, teeth, spark plugs, tires, filters, etc. Failures caused by outside influence include, weather, storage, contamination, lubricants, additives, or chemicals, etc. Normal wear and tear items incudes painted surfaces and scratched decals, etc. Any component covered by a separate manufacturer s warranty Pickup and delivery charges General Conditions Repair by an Authorized Servicing Outlet or Self-Service as an Authorized Rental Customer is your sole remedy under the warranty. Neither The Toro Company nor Toro Warranty Company is liable for indirect, incidental or consequential damages in connection with the use of the Toro Products covered by this warranty, including any cost or expense of providing substitute equipment or service during reasonable periods of malfunction or non-use pending completion of repairs under this warranty. All implied warranties of merchantability and fitness for use are limited to the duration of this express warranty. Some states do not allow exclusions of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions and limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Countries Other than the United States or Canada Except for the engine warranty coverage and the Emissions warranty referenced below, if applicable, there is no other express warranty. The Emissions Control System on your Product may be covered by a separate warranty meeting requirements established by the U.S. Environmental Protection Agency (EPA) or the California Air Resources Board (CARB). Refer to the California Emission Control Warranty Statement supplied with your Product or contained in the engine manufacturer s documentation for details. Customers who have purchased Toro products outside the United States or Canada should contact their Toro Distributor (Dealer) to obtain guarantee policies for your country, province, or state. If for any reason you are dissatisfied with your Distributor's service or have difficulty obtaining guarantee information, contact the Toro importer. If all other remedies fail, you may contact us at Toro Warranty Company. Australian Consumer Law: Australian customers will find details relating to the Australian Consumer Law either inside the box or at your local Toro Dealer Rev E 8-6

45 Res i dent i al Pr oduc t s 2016T het or ocompa ny. Al l r i ght sr es er v ed.