Executive Summary MODESTO. Roll Out Progress Report November 2016

Transcription

1 Roll Out Progress Report November 2016 We promoted the app at the Vintage Faire Mall November 28 th to December 2 nd. IT was well received and we saw a minor influx of new downloads for that and the following week. We are beginning to talk about pivoting the app into a citizen engagement platform in addition to the service request vehicle that it already is. We are also talking with CSU Stanislaus about getting an intern to assist us with using the application to create more city awareness and to spark more downloads through Gamification. Utilization Since inception, we have had 3,057 downloads with 2,576 total jobs being placed into the system by 918 unique residential users, up from 2,227 total jobs placed by 818 residents last month. 2,508 of these have already been completed. (Took report on December 21 instead of typical dates from 5-7 th yielding a higher completion rate of 97.4%. May have been closer to 92% if data was pulled earlier). 2.5% are labeled received or are in progress toward resolution and.1% (typically new jobs that just came in) have been recently submitted.

2 Jobs by Department Public Works is still leading the top four in jobs by department number at 39.1%, up from 37.9% last month. CEDD follows at about 29.9% of total jobs since inception, up from 29.5% last month. The Utilities Department is next with 13.5%, down from 14.6% and PD follows at 8.0%, down from 8.3% of total jobs submitted. Department Requests Percent Public Works Department % Community and Economic Development % Utilities % Police Department % No Department % City Manager's Office % Parks, Recreation and Neighborhoods % PD-Central % Finance Department % Human Resources Department % Information Technology 7 0.3% City Attorney's Office 7 0.3% PD-Operations (Patrol) 6 0.2% PD-Crime Prevention 5 0.2% PD-South 4 0.2% City Council 3 0.1% PD-CRT 3 0.1% PD-Northwest 2 0.1% City Clerk's Office 2 0.1% PD-Northeast 2 0.1% Fire Department 1 0.0% PD-Support 1 0.0%

3 Below are the top request types by percentage since inception of the app. Only requests showing more than.2 % are reflected. Request Type Requests Percent Report Water Wasting or Wrong Day Watering (1776) % Report Concerns Not Listed in Other Categories % Report Junk and/or Debris Violation on Property % Report Graffiti/Tagging on Public Property % Report Trash In Streets or Alleys % Report Graffiti/Tagging on Private Property % Request Street Light Repair % Pruning Request % Report Abandoned Shopping Carts % Ask a Parking Question % Report Vehicle Parked on Lawn % Report Broken or Fallen Tree Limbs % General Park Maintenance Issues (1782) % Report Tree Lifted Sidewalk % Request Tree Removal % Report Tall Weeds Violation % General Questions % Report Pothole % Suggest a Bright Idea % Report Vacant, Unmaintained or Unsecured Property % Report Flooding (1776) % Request Tree Inspection % Report an Issue With a Traffic Signal % Request Street Repairs % Report Water Leaks (1776) % Report Illegal Camping % Request Tree Root Cutting/Shaving % Report Construction Without a Permit % Report Lifted Curb or Gutter % Request City Tree Stump Removal % Traffic Sign Repair % Report Unsafe Structures % Report Grass and Trimmings In Streets or Alleys % Request New Speed Hump/Traffic Control % Report Abandoned Vehicle % Parks or Picnic Areas (1782) % Report Garbage Service Issues % Traffic Signal Maintenance % Request New Traffic Sign % Report a Street Sweeping Issue % Request New Street Light % Request Pest Inspection of City Tree % Report Other Sewer Concern (1776) %

4 Report Tree Limbs Blocking Traffic Device, Signal or Sign % Request Garbage Service Information % Request Alley Repair % Report an Unlicensed Business 9 0.3% Report Tree Limbs Touching Building 9 0.3% Request Street Striping/Delineation 8 0.3% Right-of-Way Landscaping 7 0.3% Report Tap Water Concern (1776) 7 0.3% Report Sewer Complaints 7 0.3% Report Issues With New/Young Trees 7 0.3% Trail Maintenance 6 0.2% Request ADA Related Assistance 6 0.2% Request On-Street Parking Signs 6 0.2% Request New Traffic Signal 6 0.2% Question for City Manger 5 0.2% Rental Facilities (1782) 5 0.2%

5 Map of Issues to Date and Heat Map

6 November 2016 (as of Dec. 21)

7 Expansion and Opportunities We have had a total of 3,057 downloads of the application to date. 212 of these were from the month of November which is down from the 242 from October. For Apple devices, the average of active daily devices for November was 31, down from 30 last month. Over a 30 day period, we are averaging 478 active devices, up from 462 in October. These users had 1,655 sessions, down from 1,673 in October with the average daily uses of the app being 1.77, down from 1.89 last month. I am assuming we would see the similar numbers for android users, but that data is not available. Downloads Nov. Apple Device Usage Nov. Apple Device Usage Oct.