1:30 P.M. JANUARY 30, 2019

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1 DocuSign Envelope ID: DC7EA3BD-7C2C-4F82-BE5A-BC8649A75B41 NOTICE AND AGENDA OF PUBLIC MEETING TRANSPORTATION ACCESS ADVISORY COMMITTEE 1:3 P.M. JANUARY 3, 219 RTC/RFCD ADMINISTRATION BUILDING 6 S. GRAND CENTRAL PARKWAY, ROOM 18 LAS VEGAS, NV 8916 (72) This agenda with full backup is available at the Regional Transportation Commission Administration Building, 6 S. Grand Central Pkwy., Las Vegas, Nevada; the Regional Transportation Commission s website, or by contacting Tammy McMahan at (72) THIS MEETING HAS BEEN PROPERLY NOTICED AND POSTED IN THE FOLLOWING LOCATIONS: Clark County Government Center 5 S. Grand Central Pkwy. Las Vegas, NV City of Henderson Office of the City Clerk 24 Water Street Henderson, NV 8915 CC Regional Justice Center 2 Lewis Ave. Las Vegas, NV RTC 6 S. Grand Central Pkwy. Las Vegas, NV 8916 RTC website Nevada Public Notice website BY: TRANSPORTATION ACCESS ADVISORY COMMITTEE AGENDA JANUARY 3, 219 Page 1 of 3

2 DocuSign Envelope ID: DC7EA3BD-7C2C-4F82-BE5A-BC8649A75B41 ** RECITE THE PLEDGE OF ALLEGIANCE TO THE UNITED STATES OF AMERICA Items 2 through 4 are items for possible action. Item 1 and Items 5 through 11 are discussion items and no action can be taken. Please be advised that the Transportation Access Advisory Committee (Committee) has the discretion to take items on the agenda out of order, combine two or more agenda items for consideration, remove an item from the agenda, or delay discussion relating to an item on the agenda any time. 1. CONDUCT A COMMENT PERIOD FOR CITIZENS PARTICIPATION: No action can be taken on any matter discussed under this item, although the Committee can direct that it be placed on a future agenda. 2. APPROVAL OF THE MINUTES: Meeting of November 14, 218 (FOR POSSIBLE ACTION) CONSENT AGENDA (ITEMS 3 THROUGH 4) All items marked with asterisks (**) are considered by the Regional Transportation Commission Transportation Access Advisory Committee to be routine and may be acted upon in one motion. However, the Transportation Access Advisory Committee may discuss any consent item individually if requested by a Committee member or a citizen when the consent agenda is considered for approval. **3. RECEIVE A REPORT ON THE DISPOSITION OF COMMITTEE ACTION ITEMS (FOR POSSIBLE ACTION) **4. RECEIVE THE MONTHLY OPERATING REPORTS (FOR POSSIBLE ACTION) **END OF CONSENT AGENDA** 5. RECEIVE AN UPDATE ON THE PILOT PROGRAM FOR THE USE OF TRANSPORTATION NETWORK COMPANIES IN THE DELIVERY OF REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA SPECIALIZED TRANSPORTATION SERVICES 6. RECEIVE A PRESENTATION REGARDING THE RESULTS OF THE THIRD PHASE OF THE REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA PARATRANSIT CUSTOMER SATISFACTION SURVEY 7. RECEIVE A PRESENTATION REGARDING THE REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA (RTC) RIDERTC APPLICATION 8. RECEIVE AN UPDATE ON RECENT CHANGES TO THE RENEW-BY-MAIL PARATRANSIT CERTIFICATION PROCESS OF THE REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA 9. RECEIVE A REPORT REGARDING AN AUDIT CONDUCTED ON THE REGIONAL STANDARD DRAWINGS WITH RESPECT TO CURRENT ACCESSIBILITY LAW AND GUIDELINES TRANSPORTATION ACCESS ADVISORY COMMITTEE AGENDA JANUARY 3, 219 Page 2 of 3

3 DocuSign Envelope ID: DC7EA3BD-7C2C-4F82-BE5A-BC8649A75B41 1. RECEIVE AN UPDATE ON THE RESPONSE OF THE REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA TO THE FEDERAL TRANSIT ADMINISTRATION S AMERICANS WITH DISABILITIES PARATRANSIT REVIEW 11. CONDUCT A COMMENT PERIOD FOR CITIZENS PARTICIPATION: No action can be taken on any matter discussed under this item, although the Transportation Access Advisory Committee can direct that it be placed on a future agenda. At this time, comments regarding matters not listed on the agenda, but within the Committee s jurisdiction, can be made. During the initial Citizens Participation, any citizen in the audience may address the Committee on an item featured on the agenda. During the final Citizens Participation, any citizens in the audience may address the Committee on matters within the Committee s jurisdiction, but not necessarily featured on the agenda. No vote can be taken on a matter not listed on the posted agenda; however, the Committee can direct that the matter be placed on a future agenda. Each citizen must be recognized by the Chair. The citizen is then asked to approach the microphone at the podium, to state his or her name, and to spell the last name for the record. The Chair may limit remarks to three minutes duration, if such remarks are disruptive to the meeting or not within the Committee s jurisdiction. The Regional Transportation Commission keeps the official record of all proceedings of the meeting. In order to maintain a complete and accurate record, copies of documents used during presentations should be submitted to the Recording Secretary. The Regional Transportation Commission appreciates the time citizens devote to be involved in this important process. In compliance with Nevada Revised Statute (4), the Regional Transportation Commission of Southern Nevada shall create an audio and/or video recording of the meeting and retain such recording(s) for the required period of time. The Regional Transportation Commission Meeting Room and Conference Room are accessible to the disabled. Assistive listening devices are available for the hearing impaired. A sign language interpreter for the deaf will be made available with a forty-eight hour advance request to the Regional Transportation Commission offices. Phone: TDD: Any action taken on these items is an advisory to the Regional Transportation Commission. The Committee Chairperson requests all members and interested parties to silence their cell phones during the meeting. TRANSPORTATION ACCESS ADVISORY COMMITTEE AGENDA JANUARY 3, 219 Page 3 of 3

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5 DocuSign Envelope ID: 94B3885-6EB2-4B12-A CA5CB4BF REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA AGENDA ITEM Metropolitan Planning Organization [ ] Transit [ ] Administration and Finance [X] SUBJECT: CITIZENS PARTICIPATION PETITIONER: TINA QUIGLEY, GENERAL MANAGER REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA RECOMMENDATION BY PETITIONER: THAT THE TRANSPORTATION ACCESS ADVISORY COMMITTEE CONDUCT A COMMENT PERIOD FOR CITIZENS PARTICIPATION GOAL: ENHANCE PUBLIC AWARENESS AND SUPPORT OF THE REGIONAL TRANSPORTATION SYSTEM FISCAL IMPACT: None BACKGROUND: In accordance with State of Nevada Open Meeting Law, the Regional Transportation Commission of Southern Nevada Transportation Access Advisory Committee (TAAC) shall invite interested persons to make comments. For the initial Citizens Participation, the public should address items on the current agenda. For the final Citizens Participation, interested persons may make comments on matters within the TAAC s jurisdiction, but not necessarily on the current agenda. No action can be taken on any matter discussed under this item, although the TAAC can direct that it be placed on a future agenda. Respectfully submitted, M.J. MAYNARD Deputy General Manager tdm Non-Consent

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7 DocuSign Envelope ID: 9E753-4F49-4D3D-9B4-66E132575CC MINUTES TRANSPORTATION ACCESS ADVISORY COMMITTEE REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA NOVEMBER 14, 218 These minutes are prepared in compliance with NRS Text is in summarized rather than verbatim format. For complete contents, please refer to meeting recordings on file at the Regional Transportation Commission. THIS MEETING WAS PROPERLY NOTICED AND POSTED IN THE FOLLOWING LOCATIONS ON NOVEMBER 1, 218 Clark County Government Center 5 S. Grand Central Pkwy. Las Vegas, NV City of Henderson Office of the City Clerk 24 Water Street Henderson, NV 8915 CC Regional Justice Center 2 Lewis Ave. Las Vegas, NV RTC 6 S. Grand Central Pkwy. Las Vegas, NV 8916 RTC website Nevada Public Notice website CALL TO ORDER Ms. Jean Peyton, Chair, called the meeting to order at 1:3 p.m. in Meeting Room 18 of the Regional Transportation Commission of Southern Nevada Administration Building. MEMBERS PRESENT: Jean Peyton, Chair Dan Hyde, Vice-Chair Nancy Brune (via Conference Bridge) Havander Davis Jenai Gaccione Elizabeth Beth Ilagan Gary Shade Amanda Shipp Shelle Sponseller MEMBERS ABSENT: Robert Lee Ralph Steele RTC STAFF: Dan Howland, Director of Paratransit and Specialized Services Kenny Rodriguez, Manager of Customer Care Antonette Braddock, Manager of Paratransit Operations Tammy McMahan, Management Analyst Ramona Williams, Administrative Specialist INTERESTED PARTIES: Marion Barber Kimm Schwert, Opportunity Village Aileen Magnera, Regional Transportation Commission of Southern Nevada Sandy Neely, Transdev Jacob Simmons, Regional Transportation Commission of Southern Nevada

8 DocuSign Envelope ID: 9E753-4F49-4D3D-9B4-66E132575CC Transportation Access Advisory Committee Meeting of November 14, 218 Page 2 of 11 Item: 1. CONDUCT A COMMENT PERIOD FOR CITIZENS PARTICIPATION Comments: Ms. Marion Barber made the following comment: Marion Barber, I want to speak on agenda number eight I m sorry, seven communication between paratransit. I was wondering why they have this wonderful new system where they text me whenever a bus is coming. Unfortunately, they text me when the bus is right there. So I don t understand why there s not a bigger gap, or sometimes I don t get the text until I m halfway home and I m on the bus. I m just curious why that s happening. Mr. Dan Howland, Director of Paratransit and Specialized Services with the Regional Transportation Commission of Southern Nevada (RTC), replied: Marion, we have Sandy Neely here from TransDev, and he can talk to you after the meeting about it. I would say that the system itself, we understand that it s not perfect, it s a pilot if you will, and we and the contractors are working on making it better. And we re looking into new technology as well. So your comments are heard loud and clear, and we appreciate it, but Sandy will get with you afterwards. Ms. Tammy McMahan, RTC Management Analyst, made the following comment: Madam Chair, if I may, is there anyone on the conference bridge? If so, please state your name. Anyone? Lastly, Madam Chair, we have some wonderful presentations today, and, folks, as we transition, if you ll just bear with me because some of them may take just a few extra seconds to cue up due to videos. And that is it. No other comments were made. Motion: A motion was not necessary. Vote/Summary: A vote was not taken. Item: 2. APPROVAL OF THE MINUTES: Meeting of September 26, 218 (FOR POSSIBLE ACTION) Comments: No comments were made. Motion: Vice-Chair Dan Hyde made a motion to approve the minutes. Vote/Summary: 8 Ayes. Nays. The motion carried. Ayes: Chair Jean Peyton, Vice-Chair Dan Hyde, Havander Davis, Jenai Gaccione, Beth Ilagan, Gary Shade, Amanda Shipp, and Shelle Sponseller Nays: None ***NOTE: One Transportation Access Advisory Committee member was not yet participating in the meeting.***

9 DocuSign Envelope ID: 9E753-4F49-4D3D-9B4-66E132575CC Transportation Access Advisory Committee Meeting of November 14, 218 Page 3 of 11 CONSENT AGENDA (ITEMS 3 THROUGH 4) All items marked with asterisks (**) are considered by the Regional Transportation Commission Transportation Access Advisory Committee (TAAC) to be routine and may be acted upon in one motion. However, the TAAC may discuss any consent item individually if requested by a Committee member or a citizen when the consent agenda is considered for approval. Item: **3. RECEIVE A REPORT ON THE DISPOSITION OF COMMITTEE ACTION ITEMS (FOR POSSIBLE ACTION) Item: **4. RECEIVE THE MONTHLY OPERATING REPORTS (FOR POSSIBLE ACTION) Comments: No comments were made. Motion: Vice-Chair Dan Hyde made a motion to approve the Consent Agenda. Vote/Summary: 8 Ayes. Nays. The motion carried. Ayes: Chair Jean Peyton, Vice-Chair Dan Hyde, Havander Davis, Jenai Gaccione, Beth Ilagan, Gary Shade, Amanda Shipp, and Shelle Sponseller Nays: None ***NOTE: One Transportation Access Advisory Committee member was not yet participating in the meeting.*** **END OF CONSENT AGENDA** Item: 5. RECEIVE A PRESENTATION ON THE RESPONSE OF THE REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA TO THE FEDERAL TRANSIT ADMINISTRATION S AMERICANS WITH DISABILITIES PARATRANSIT REVIEW Comments: Following a detailed PowerPoint presentation [attached], Mr. Kenny Rodriguez, Manager of Customer Care with the Regional Transportation Commission of Southern Nevada (RTC), provided a presentation on the agency s response to the Federal Transit Administration s (FTA) Americans with Disabilities (ADA) Paratransit Review. FTA ADA Paratransit Complaint Review Findings Mr. Rodriguez provided background regarding the process related to the FTA s ADA Paratransit Compliance Review findings. He stated that the FTA selects up to four transit agencies each year for a review of operational practices and regulatory compliance. Since November 217, the FTA had been assessing the RTC regarding these issues. Mr. Rodriguez related that the FTA had submitted a final report of the federal authority s findings in April 218, with the RTC submitting the agency s final response in October 218. He went on to say that the FTA had requested that the RTC enhance nine of the 3 paratransit operational categories. Overview of Operational Categories Next, the RTC Customer Care Manager detailed the specific operational categories for which the FTA directed the RTC to improve and the RTC s past and future practices.

10 DocuSign Envelope ID: 9E753-4F49-4D3D-9B4-66E132575CC Transportation Access Advisory Committee Meeting of November 14, 218 Page 4 of 11 Category 3 ADA Paratransit Eligibility Standards Mr. Rodriguez explained that Category 3 concerns ADA Paratransit Eligibility Standards. He noted that the RTC had always inquired about barriers that might prevent customers from using the agency s Fixed Route Service, such as lack of sidewalks. The FTA directed the RTC to examine this matter in much greater detail and gather more specific data. Also, the federal authority directed that agency staff, when applicable, perform onsite reviews of problematic paths of travel to ensure equity for all applicants. Category 6 Written Eligibility Determinations Mr. Rodriguez informed the Transportation Access Advisory Committee (TAAC) that Category 6 involves written eligibility determinations. Prior to the FTA s review, the RTC was providing customers with letters that set forth the reasons for a client s eligibility. The FTA directed the RTC to modify the eligibility letters to include more detail about the factors used to identify barriers, conditions, and the RTC s reasoning for said determinations. Category 8 Administrative Appeals Process The RTC Customer Care Manager went on to discuss Category 8, which addresses the administrative appeals process. The FTA had directed the RTC to insure that the agency complied with the federal authority s allowance of 3 days for appeal hearings. Category 9 ADA Paratransit Service for Visitors Next, Mr. Rodríguez discussed Category 9, which focuses upon the process used for visitors requesting ADA Paratransit Service. In the past, the RTC had a practice of directing visitors to provide proof of eligibility from their paratransit agency by faxing documentation to establish eligibility status. The FTA requested that the agency institute a more user-friendly process. Consequently, the RTC decided to update the policy such that persons may request use of RTC s ADA Paratransit Service without requiring documentation of a disability. Category 12 Response Time The RTC Manager talked about Category 12, which concerns response time to a customer s reservation request. He followed by outlining the RTC s previous process. If a customer requested a specific pickup time and there were no available times, the RTC Customer Care agent would inform the customer of the lack of availability, and agency personnel would call the customer back to confirm the request before the close of business. The FTA recommended that the RTC confirm all trip requests with a pickup time during the initial call and not through callbacks. Category 21 Trip Lengths Mr. Rodriguez then touched upon Category 21, which involves examinations of the length of a paratransit trip. He described this as the time it takes a customer to travel from origin to destination. The RTC Customer Care Manager noted that both the FTA and ADA require that a paratransit trip be similar in terms of time to fixed-route travel along a similar route. The FTA asked the RTC use a defined software metric to measure the length of paratransit trips in comparison to similar fixed-route trips. Category 22(a) Telephone Hold Times The RTC Manager went on to Category 22(a), an operational strategy that requires the RTC to measure all telephone hold times. Mr. Rodriguez recounted that, in the past, RTC staff had to insure that 9 percent of all calls were answered within three minutes. In 218, the FTA communicated that the RTC is to monitor calls on an hourly basis.

11 DocuSign Envelope ID: 9E753-4F49-4D3D-9B4-66E132575CC Transportation Access Advisory Committee Meeting of November 14, 218 Page 5 of 11 Category 22(b) Appointment On-Time Performance Next, Mr. Rodriguez discussed Category 22(b), which concerns on-time performance regarding appointments. The FTA is requiring that the RTC improve in this area. The RTC Customer Care Manager provided some background on this matter, noting that the agency is not allowed to ask for the purpose when a customer schedules a trip, and this includes situations when a client asks for a specific pick-up or drop-off appointment time. Mr. Rodriguez mentioned that the majority of customers would prefer a specific appointment time, which would result in more of a taxi-style service necessitating additional service hours, drivers, and vehicles. The RTC Manager stated that it has been challenging for the RTC to reach compliance in this particular category. As such, the agency has requested an extension of four months from the FTA. In the meantime, the RTC is collaborating with TransDev, the contractor that operates the ADA Paratransit Service for the RTC, to try to find methods to comply with the FTA s direction. Mr. Rodriguez informed the TAAC that he would provide updates on the effort. Category 24 Service Suspensions and Appeal Policies Mr. Rodriguez went on to discuss Category 24, which focuses upon service suspension and appeal policies. He pointed out that the current process did not include an in-person option for the second hearing, and the second level of appeal went before the Director of Paratransit and Specialized Services. The FTA directed that all second-level appeals include in-person hearings, if requested by the client, and that the second appeal be placed before an individual who is not an employee of the RTC Paratransit and Specialized Services Department. ***A Transportation Access Advisory Committee member began to participate in the meeting via conference bridge at 1:4 p.m.*** Questions and Answers Ms. Elizabeth Ilagan asked how often the FTA conducted an ADA Paratransit Service review of the RTC. Mr. Rodriguez explained that this particular review was the result of the FTA s random draw of transit authorities providing ADA Paratransit Service. He also noted that the FTA had established a triennial financial review of any agency providing transit service. Ms. Ilagan inquired as to how the cost of implementing the FTA s directives would be covered. Mr. Rodriguez replied that these were unfunded mandates. Motion: A motion was not necessary. Vote/Summary: A vote was not taken. Item: 6. RECEIVE A PRESENTATION REGARDING THE GRAND OPENING OF INTERSTATE 11 Comments: Ms. Aileen Magnera, Advertising and Creative Supervisor for the Regional Transportation Commission of Southern Nevada (RTC), talked about the grand opening of Interstate 11 (I-11), which took place in August 218. Ms. Magnera provided some background, noting that Phoenix, Arizona and Las Vegas, Nevada were the nation s two largest metropolitan areas without a connecting interstate highway prior to this development. In addition, she characterized I-11 as a significant addition to the system of major corridors in the U.S. Ms. Magnera went on to say that the RTC staged the grand opening event with the help of numerous partners including the Nevada Department of Transportation, the City of Boulder City, Nevada, Las

12 DocuSign Envelope ID: 9E753-4F49-4D3D-9B4-66E132575CC Transportation Access Advisory Committee Meeting of November 14, 218 Page 6 of 11 Vegas Paving, Fisher Sand and Gravel, and 4Leaf Consulting. Ms. Magnera concluded her presentation by playing a brief video that featured highlights of the event. Motion: A motion was not necessary. Vote/Summary: A vote was not taken. Item: 7. RECEIVE A PRESENTATION ON THE VARIOUS COMMUNICATION METHODS USED TO DELIVER MESSAGES TO PARATRANSIT CUSTOMERS Comments: COMMUNICATIONS TO PARATRANSIT CUSTOMERS Following a detailed PowerPoint presentation [attached], Ms. Aileen Magnera, Advertising and Creative Supervisor for the Regional Transportation Commission of Southern Nevada (RTC), provided a presentation on the various communication methods used to deliver messages to the agency s paratransit customers. Communications Methods Ms. Magnera listed the methods of communications to reach the RTC s paratransit customers as follows: In-person outreach Messaging on board vehicles Phone Print Mail Digital Social media Details about Communications Methods The RTC Advertising and Creative Supervisor followed by detailing each of the above-mentioned options. In-person outreach Ms. Magnera stated that in-person outreach included, but was not limited to, certifications, mobility training programs, public hearings, and special events. Messaging on board vehicles The RTC Advertising and Creative Supervisor stated that the RTC utilized space on the Americans with Disabilities Act (ADA) paratransit vehicles to post notices, messages, and decals about various issues, programs, and other pertinent matters. Phone Ms. Magnera shared that the RTC Customer Care department took approximately 1,6 calls per day, on average, for the agency s ADA Paratransit Service. This effort involved scheduling trips, conducting customer surveys, gauging customer satisfaction, and collecting data. Print The RTC Supervisor noted that the agency had developed a variety of print materials including, but not

13 DocuSign Envelope ID: 9E753-4F49-4D3D-9B4-66E132575CC Transportation Access Advisory Committee Meeting of November 14, 218 Page 7 of 11 limited to, ADA Paratransit eligibility brochures, the Paratransit Riders Guide, and transit mobility resources. Mail Ms. Magnera informed the Transportation Access Advisory Committee that direct mail is another communication option. She cited the printed versions of customer surveys as an example. Digital The RTC Advertising and Creative Supervisor detailed that digital communication methods included the RTC website, the RideCheck webpage, the interactive Paratransit Service Area Look Up Tool, and online resources that enable customers to purchase ADA Paratransit fares. Social Media Ms. Magnera reported that the RTC was active on several major social platforms including Facebook, Twitter, Instagram, YouTube, and LinkedIn in order to share information. Questions and Answers Chair Jean Peyton asked how passengers with impaired vision could access information posted on the RTC s ADA Paratransit Service vehicles. Ms. Magnera explained that the RTC had a number of ways to address this to some degree. She mentioned that the agency could develop custom-made, large print signage and/or provide the materials in an audio format. In addition, she said that some information was available online via the RTC website. Chair Peyton continued, stating that she was concerned that such passengers may not get information in real-time. Ms. Magnera responded that RTC staff members would investigate if there were measures that could be taken to help customers access printed information that was posted or displayed on board the paratransit vehicles. Mr. Havander Davis suggested that the RTC study bar code technology to determine if it could be utilized to assist visually impaired clients in receiving information posted in paratransit vehicles. Ms. Magnera responded that she would research this matter. Motion: A motion was not necessary. Vote/Summary: A vote was not taken. Item: 8. RECEIVE AN UPDATE ON THE PILOT PROGRAM FOR THE USE OF TRANSPORTATION NETWORK COMPANIES IN THE DELIVERY OF REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA SPECIALIZED TRANSPORTATION SERVICES Comments: ON DEMAND PILOT PROGRAM REPORT Ms. Antonette Braddock, Manager of Paratransit Operations for the Regional Transportation Commission of Southern Nevada (RTC), provided a report on the pilot program for the use of transportation network companies (TNCs) to deliver some of the agency s specialized transportation services. Number of Participants Ms. Braddock stated that more than 173 participations were involved in the program as of October

14 DocuSign Envelope ID: 9E753-4F49-4D3D-9B4-66E132575CC Transportation Access Advisory Committee Meeting of November 14, 218 Page 8 of She noted that the RTC had allowed approximately 2 additional persons to take part in this project. Cost Savings Ms. Braddock mentioned that approximately 9, on-demand rides had been provided via Lyft, the TNC providing the on demand service, from February to October 218. She explained that if these rides had been handled by an RTC supplemental contractor and/or RTC paratransit, the cost would have been almost $35,. In contrast, the cost for the transport via Lyft was $165,. The RTC Paratransit Operations Manager said that this had resulted in a cost savings of more than 5 percent. Next Steps: Monitoring Usage and Continued Process Improvements The RTC Paratransit Operations Manager said that more rides would have to be evaluated to determine the program s viability. She related that the RTC would continue to monitor usage data to track progress, and develop and implement process improvements as needed. Second Phase of Pilot Program Ms. Braddock recounted that the agency had already started the second phase of the study. This entailed an arrangement with the TANGO company to provide more wheelchair-accessible vehicles. She stated that the contract with TANGO had gone into effect on November 1, 218, and approximately 15 participants were eligible to use the TANGO service. The RTC Paratransit Operations Manager informed meeting attendees that there was not sufficient data to evaluate effectiveness since this was a new venture. Information for Next Meeting Ms. Braddock concluded her presentation by saying that she would provide a report on training materials regarding the Lyft and TANGO applications at the next Transportation Access Advisory Committee meeting. Motion: A motion was not necessary. Vote/Summary: A vote was not taken. Item: 9. RECEIVE A PRESENTATION REGARDING THE UPCOMING REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA FIXED ROUTE SERVICE CHANGE Comments: FIXED ROUTE SERVICE CHANGES Following a detailed PowerPoint presentation [attached], Mr. Jacob Simmons, Senior Transit Operations Planner for the Regional Transportation Commission of Southern Nevada (RTC), discussed the upcoming changes to the RTC Fixed Route Service system Fixed Route Service Upgrades Effective December 2, 218 Route 115 Mr. Simmons stated that a service frequency for Route 115 Nellis Boulevard/Stephanie Street would increase to every 2 minutes along the entirety of the route. Route 21 The RTC Senior Transit Operations Planner went on to talk about Route 21 Lake Mead Boulevard.

15 DocuSign Envelope ID: 9E753-4F49-4D3D-9B4-66E132575CC Transportation Access Advisory Committee Meeting of November 14, 218 Page 9 of 11 He related that the service frequency would increase to every 2 minutes during weekday, daytime hours. Mr. Simmons pointed out that Route 21 represented the fifteenth RTC route to operate every 2 minutes or better during weekday daytime hours. Arterial Routes Mr. Simmons stated that all of the Las Vegas Valley s arterial routes would operate with consistent frequency, every 15, 2, 3, or 6 minutes, during the weekday, daytime hours. Frequency Increases on Select RTC Routes The RTC Senior Transit Operations Planner detailed frequency increases on nine RTC Fixed Route Service routes as follows: Route 11 Rainbow Boulevard: Frequency increase to every 3 minutes on weekday evenings and Saturday evening Route 13 Decatur Boulevard: Frequency increase improved to every 2 minutes on weekday mornings. Frequency will remain at every 3 minutes in the evening, but extend later into the night. Route 15 Martin L. King Boulevard: Frequency increase to every 2 minutes on weekday mornings Route 16 Rancho Drive/Centennial Parkway: Frequency increase to every 3 minutes on weekday evenings and Saturday evening Route 12 Fort Apache Road/Rampart Boulevard: Frequency increase to every 3 minutes during daytime on Saturdays Route 26 Charleston Boulevard: Frequency increase to every 15 minutes during the late morning and afternoons on Saturdays Route 218 Cheyenne Avenue: Frequency increase to every 3 minutes on mornings and late afternoons on Saturdays. On Sunday afternoons, frequency improved to every 45 minutes. Route 219 Craig Road: Frequency increased to every 35 minutes on Sunday mornings Boulder Highway Express Route (BHX): Frequency increased to every 15 minutes on Saturday afternoons Routing Changes Next, Mr. Simmons stated that routing changes would occur on the following four routes: Route 115 Nellis Boulevard/Stephanie Street Route 26 Charleston Boulevard Route 27 Alta Drive/Stewart Avenue Route 217 Warm Springs Road/Downtown Henderson The RTC Senior Transit Operations Planner directed the Transportation Access Advisory Committee to review the RTC Transit Guide for more detailed information regarding these route changes. Exceptions to the Schedule Changes Mr. Simmons shared that there would be schedule changes regarding all RTC fixed routes with the exceptions of Route 14 Valley View Boulevard/Arville Street and Route 117 Las Vegas Boulevard South/Silverado Ranch Boulevard. Minor Change to Service Area The RTC Senior Transit Operations Planner noted that the RTC was focusing on frequency increases with this service change as opposed to modifications of the service area. He pointed out that the only change to the service area involved a small expansion of an unpopulated site near the Railroad Pass

16 DocuSign Envelope ID: 9E753-4F49-4D3D-9B4-66E132575CC Transportation Access Advisory Committee Meeting of November 14, 218 Page 1 of 11 Hotel, Casino & Travel Center due to roadway adjustments brought about by the opening of Interstate 11. Motion: A motion was not necessary. Vote/Summary: A vote was not taken. Item: 1. CONDUCT A COMMENT PERIOD FOR CITIZENS PARTICIPATION Ms. Marion Barber made the following comment: Hi, it s Marion Barber again. I just have a quick question for Jacob. The question I have is that, sometimes we try to find out what time the bus is going to come to my house rather than being at the bus stop. I don t know the bus stop number. It s very difficult to determine what time the bus is going to come. Is there any way of figuring that out online, what number that bus is? We know the bus number, but we want to know the bus stop number, when the bus is going to arrive there. In response, Mr. Jacob Simmons, Regional Transportation Commission of Southern Nevada, asked: Are you referring to using the real-time information? Ms. Barber answered: Yes. Mr. Simmons commented: That s a really good question. I believe we have some tools on our website as far as looking at stop IDs. That might be the best way to go about it. But I think I ll need to take a look and respond back to the committee with a little bit more informed take on that. We ll definitely look into it and get back to you. Ms. Barber said: I tried looking. Thank you. No other comments were made. Motion: A motion was not necessary. Vote/Summary: A vote was not taken.

17 DocuSign Envelope ID: 9E753-4F49-4D3D-9B4-66E132575CC Transportation Access Advisory Committee Meeting of November 14, 218 Page 11 of 11 ADJOURNMENT The meeting adjourned at 2:6 p.m. Respectfully submitted, Tammy McMahan Recording Secretary Marek Biernacinski Transcription Secretary

18 T R A N S P O R T A T I O N A C C E S S A D V I S O R Y C O M M I T T E E FTA Paratransit Compliance Review Findings November 14, 218

19 FTA ADA Review Process November 217 FTA conducted on-site visit April 218 RTC received FTA ADA review report May 218 RTC responded to the findings from the FTA report August 218 FTA submitted follow-up report

20 3 ADA Paratransit Eligibility Standards Eligibility process does not consider path of travel barriers for applicants using power wheelchairs. Assessments of ability to cross streets, travel up to ¾ mile, and to travel outdoors are not sufficiently representative.

21 6 Written Eligibility Determinations Eligibility letters granting conditional or temporary eligibility do not state the specific reasons for such determinations

22 8 Administrative Appeals Process Appeal hearings are not scheduled promptly

23 9 ADA Paratransit Service for Visitors Documentation of disability is required for individuals not certified by other transit agencies but who have apparent disabilities

24 12 Response Time Customer Care agents are required to provide a trip time during the initial call

25 21 Trip Lengths RTC does not independently compare paratransit travel times with comparable fixed route travel times

26 22a Telephone Hold Times Hold times during certain periods are excessively long

27 22b Appointment On-Time Performance Excessive rate of late drop-offs

28 24 Service Suspension and Appeal Policies Suspension appeals do not include the right to an in-person hearing. Appeals reviews do not include the proper separation of function.

29 Questions?

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31 I-11 GRAND OPENING EVENT

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34 R E G I O N A L T R A N S P O R T A T I O N C O M M I S S I O N Paratransit Customer Communication

35 COMMUNICATION SUMMARY

36 IN PERSON Certification Mobility training Public hearings Special events

37 VEHICLES

38 Booking trips Phone surveys On-hold announcements PHONE

39 PRINT

40 MAIL

41 DIGITAL

42 SOCIAL MEDIA

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44 T R A N S P O R T A T I O N A C C E S S A D V I S O R Y C O M M I T T E E RTC Fixed Route Service Changes

45 Service Changes Sunday, Dec. 2, 218 Route 115 Nellis / Stephanie More frequency, less wait for customers Routing changes on four (4) routes Schedule changes on majority of routes

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47 TRANSPORTATION ACCESS ADVISORY COMMITTEE - ATTENDANCE FOR X = Meeting Cancelled P= Present AE= Absent/Excused AU=Absent/Unexcused *=Special Meeting Jul Sept Nov Jan Mar May Present Absent-E Absent-U Brune, Ph.D., Nancy P AE P 2 1 Davis, Havander P P P 3 Gaccione, Jenai P AE P 2 1 Hyde, Dan P P P 3 Ilagan, P.T.,Elizabeth AE P P 2 1 Lee, Robert AE AE AE 3 Peyton, Jean P P P 3 Shade, Gary AE P P 2 1 Shipp, Amanda P P P 3 Sponseller, Shelle AE AE P 1 2 Steele, Ralph AE AE AE 3

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49 DocuSign Envelope ID: 94B3885-6EB2-4B12-A CA5CB4BF REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA AGENDA ITEM Metropolitan Planning Organization [ ] Transit [X] Administration and Finance [ ] SUBJECT: RECEIVE A REPORT ON DISPOSITION OF COMMITTEE ACTION ITEMS PETITIONER: TINA QUIGLEY, GENERAL MANAGER REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA RECOMMENDATION BY PETITIONER: THAT THE TRANSPORTATION ACCESS ADVISORY COMMITTEE RECEIVE A REPORT ON THE DISPOSITION OF COMMITTEE ACTION ITEMS (FOR POSSIBLE ACTION) GOAL: ENHANCE PUBLIC AWARENESS AND SUPPORT OF THE REGIONAL TRANSPORTATION SYSTEM FISCAL IMPACT: None by this action BACKGROUND: The Transportation Access Advisory Committee (TAAC) has requested a report on the disposition of items acted upon where recommendations have been made to the Regional Transportation Commission of Southern Nevada (RTC). A list of recent items and their disposition is included as backup for this agenda item. RTC staff will be present to answer TAAC members questions. Respectfully submitted, M.J. MAYNARD Deputy General Manager tdm Consent

50 DISPOSITION OF ITEMS PRESENTED TO THE REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA DATE ITEM ACTION January 11, 218 None None February 8, 218 Item 43 Approve Contract No a, RTC Ride On Demand Pilot Program, With Lyft, Inc. For a 6-Month Period From Notice- To-Proceed, With One (1) Six- Month Option, For a Total Possible Contract Term Of One Year, With A Not-To-Exceed Amount Of $225,. Per Six- Month Term, And Authorize The Chairman To Sign (For Possible Action) Approved March 8, 218 None None April 12, 218 None None May 24, 218 Item 47 Receive An Update on the RTC s Americans With Disabilities Act (ADA) Paratransit Peer Review Study And The ADA Paratransit Service Area Requirements And Direct Staff Accordingly (For Possible Action) June 14, 218 Item 5 Approve Contract No , RTC Community Mobility Project-Job Access Program, With Easter Seals Nevada, For the Period From July 1, 218 Through June 3, 219, In The Not-To-Exceed Amount of $36,79., And Authorize The Chairman to Sign (For Possible Action) Item 51 Approve Contract No , RTC Community Mobility Project-Coordinated Senior Transportation Program, With Helping Hands of Vegas Valley, Inc., For The Period From July 1, 218 Through June 3, 219, In None (NOTE: This update was informational in nature.) Approved

51 The Not-To-Exceed Amount of $255,., And Authorize The Chairman To Sign (For Possible Action) Item 52 Approve Contract No , RTC Community Mobility Project-Las Vegas Senior Lifeline Transportation, With Jewish Family Service Agency, For the Period From July 1, 218 Through June 3, 219, In The Not-To-Exceed Amount of $43,77., And Authorize The Chairman to Sign (For Possible Action) July 12, 218 None None August 9, 218 None None September 13, 218 None None October 11, 218 November 8, 218 Item 39 Receive an Update on the RTC s Americans with Disabilities Act Paratransit Peer Review Study and Other Related Paratransit Items and Director Staff Accordingly (For Possible Action) Item 26 Receive a Presentation on the RTC s Response to the Federal Transit Administration s Americans with Disabilities Act (ADA) Paratransit Review (For Possible Action) December 13, 218 None None None (NOTE: This update was informational in nature.) None (NOTE: This update was informational in nature.) January 1, 219 Item 44 Receive an Update on the Resort Corridor Feasibility Study Being Conducted as Part of the Overall On Board Plan None (NOTE: This update was informational in nature.)

52

53 DocuSign Envelope ID: 94B3885-6EB2-4B12-A CA5CB4BF REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA AGENDA ITEM Metropolitan Planning Organization [ ] Transit [X] Administration and Finance [ ] SUBJECT: MONTHLY OPERATING REPORTS PETITIONER: TINA QUIGLEY, GENERAL MANAGER REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA RECOMMENDATION BY PETITIONER: THAT THE TRANSPORTATION ACCESS ADVISORY COMMITTEE RECEIVE THE MONTHLY OPERATING REPORTS (FOR POSSIBLE ACTION) GOAL: ENHANCE PUBLIC AWARENESS AND SUPPORT OF THE REGIONAL TRANSPORTATION SYSTEM FISCAL IMPACT: None by this action BACKGROUND: The monthly Regional Transportation Commission of Southern Nevada operating reports are included in the backup for review. Respectfully submitted, M.J. MAYNARD Deputy General Manager tdm Consent

54 RTC fixed Route Monthly Service Report September, Service Hot,rs > < - --Service Mlles - > Average Wheelchairs Scheduled Missed Board/Rev Hour Scheduled Missed Board/Rev Mile Monthly Route Montitly Daily Bicycles Deadhead Actual Deadhead Actual Trips Resort Corridor Service ,952 23,798 1,87.26% 1,56.15% 9, , , , , , ,868 11, % 328.9% 5, , , , , ,195 Categon Total 1,67,82 35,594 2,377 1,384 14, , , , , ,641 Arterial Express Service 53 32,725 1,691 3, % 5, % 6, , , , , , ,658 1,622 2,59.65% 4, % 7, , ,5.9 12, , ,318 Category? ota/ 639, ,69 9,38 14, , , , , Freeway Express Service 91 29, % % 1, , , , , , ,54 1, % % 1, , , , , , , % % 1, , , , , , , ,42% % 1, , , , , ,822 Category Tc,tnl 111,158 3, ,44 6, , , , , ,57 Arterial Service 11 1,426 3, % 1,l % 2, , ,33 36,481,74 3, , , ,6 1,934 38,66% % 1, ,896, ,477,93 1, , , ,54 5, % 2, % 3, , ,44,46 3,997.3, 44, , ,834 2, % 1,2 1.17% 2, , , , , , ,182 2, % % 2, , , , , , ,14 2, % 1, % 2,813, , , , , , ,294 2, % % 1,758, , ,18.4 1,827,9. 16, , , ,81.64% 2,194.77% 5, , , , , , ,357 6,845 1,271.62% 2, % 4, , ,796, ,43,26 4, , , ,71 3, % 1, % 3, , , , , , ,191 7,24 2,12.93% 1,675.77% 4, , , , , , ,621 5,921 1,251.7% 1, % 4, , , , , , ,363 1, % % 1, , ,49, 22, , , ,434 2, % % 2, , , , , ,817 Wednesday, October 31, 2918 Page 1 of3

55 RTC fixed Route Monthly Service Report September, Service Hours - - > --Service Miles - > Average Wheelchairs Sc!, eduled Missed Board/Rev Hour Scheduled Missed Board/Rev Mile Month!j Rot,te Monthly Daily Bicycles Deadhead Actual Deadhead Actual Trips , % % 1, , , , , , ,489 1, % % 1, , , , , , , % % 1, , ,7.13 1, , , ,469 9,416 1,322.47% 2, % 6, , , , , ,813 12,6 1,675.46% 3, % 7, , , , , , ,596 7,653 1,53.46% 2, % 5, , , , , , ,32 1,968 3,272.99% 3, % 7, , , , , , , % % 1, , , , ,116 2, % 674.9% 2, , , , , , , % % 1, , , , , , ,357 5,779 1,645.95% 2, % 4, , , , , ,435 2, % 1, % 3, , ,19.1 3, , , , % % , , ,382 2, % 499.8% 1, , , , , , ,5 1, % 1, % 2, , , , , , ,284 2, % % 2, , , , , , ,831 2, % 1,3 1.67% 1, , , , , ,135 Caic gon Total 3,697, ,238 25,155 41,53 98, , , , ,163, , , ,658 Special Service %.% % 1.53%.. 63 N/A N/A N/A N/A N/A N/A. N/A. N/A 64 N/A N/A N/A N/A N/A N/A. N/A. N/A 65 1, %.% , %.% ,42 47.%.% %.%.. Category Total 5, Wc d,wxday, October 31, 218 Page 2 of3

56 RTC fixed Route Monthly Service Report September, 218 > - -Sen ke Hours - > - - -Seruice Miles - -- > Average Wheelchairs Scheduled Missed Board/Rev Hour Scheduled Missed Board/Rev Mile Month!p Route Monthi v Daily Bicpctes Deadhead Actual Dead/i cad Actual Trips Grand Totals 5, ,29 34,3 53, , , , , ,558, , ,558, ,469 l.egend: Riaership -Arerage l)ailr: Ridership / Total # Of Cakndar Ds,rs Thiring the?ifsmth Venice Hnurs and Miles - Actual = Scheduled - Missed, Paurdings per Revenue hour and Roardingsper Rc renue Mile - Ridership / (Scheduled - Missed) Monthly Trips - Total Number OfScheduled Trips During the Month Wed,,e.s day, Octe,ber 31, 2(118 Pt,gc 3 of3

57 Year Over Year Ridership JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC % 11 - Rainbow 973, ,66 2.8% 12 - Jones 567, ,76-3.2% 13 - Decatur 1,533,357 1,517, % 14 - Valley View/Arville 858, ,17 8.4% 15 - Martin L. King 851, ,314 5.% 16 - Rancho/Centennial Hills 874, , % 18 - Paradise 64, , % 19 - Maryland 2,871,626 2,733,928 5.% 11 - Eastern 2,,56 1,897, % Green Valley/Pecos 1,1,776 1,5,598.5% Las Vegas Blvd. North 2,159,62 2,37,631 6.% Nellis/Stephanie 1,736,868 1,591, % Las Vegas Blvd South/Silverado Ranch 557, ,834.3% Simmons/Koval 65, ,88 6.5% 12 - Fort Apache/Rampart 368, , % Durango/Buffalo 369, , % South Maryland Pkwy/Horizon Ridge 194, , % 21 - Tropicana 2,797,58 2,661,53 5.1% 22 - Flamingo 3,628,88 3,57, % 23 - Spring Mountain/Desert Inn/Lamb 2,263,34 2,177, % 26 - Charleston 3,329,276 3,298,137.9% 27 - Alta/Stewart 239,85 242,16-1.% 28 - Washington 729,62 734, % 29 - Vegas/Owens 252, , % 21 - Lake Mead 1,71,963 1,684, % Sunset 779, , % H Street/D Street 246, , % Bonanza 63,626 56,4 7.8% Warm Springs/Dwntn. Henderson 557,767 55, % Cheyenne 712,995 67, % Craig Rd. 626, ,641 5.% 31 - The Deuce/Strip 6,556,146 6,786,67-3.4% 52 - Strip & Downtown Express 3,47,295 3,536, % 53 - Boulder Hwy. Express 3,141,129 2,931,71 7.1% 54 - SX - Sahara Express 3,165,184 3,7, % 61 - Sam Boyd Stadium Loop 1,531 1, % 62 - Sam Boyd Stadium Express 685 1, % 65 - Summerlin T-Mobile Arena Express 1,756 1, % 66 - Henderson T-Mobile Arena Express 11,97 1, % 67 - Centennial Hills T-Mobile Arena Express 1, ,276.9% 68 - Southwest T-Mobile Arena Express 7, % 91 - Centennial Express 27, , % 92 - Westcliff Airport Express 275,14 268, % 93 - Henderson & Downtown Express 278, ,28-2.3% 94 - Downtown & Veteran's Medical Center Ex 253, , % GRAND TOTALS: 54,34,8 52,831, % JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC 97,467 89,365 96,426 96,717 1,146 9,354 91,54 99,741 1, ,831 59,646 54,87 57,333 55,279 57,742 51,487 51,394 59,217 58,6 62,75 146,667 14, , , , , , , ,54 167,54 82,257 76,814 83,632 83,521 89,17 83,666 85,69 91,666 86,834 96,68 89,2 81,365 85,181 83,876 87,73 79,551 79,434 86,753 85,182 94,384 87,146 77,637 84,85 86,896 9,466 84,851 86,724 91,135 89,14 96,89 68,259 58,673 62,469 61,422 64,435 63,491 62,663 65,799 63,294 7,41 291, , ,934 28,596 29, , , ,18 284, , , ,6 21, ,416 27, , ,277 25,78 25, ,498 14,398 97,252 12,553 1,399 14,539 93,244 91,874 12,716 1,71 113,1 215, , ,882 25,8 218, , , , , , , ,93 173, , , , ,19 183, , ,423 55,298 47,683 53,962 53,149 57,255 53,597 55,33 58,13 58,363 65,295 6,372 55,614 59,274 6,532 64,33 57,827 55,598 64,72 6,434 67,459 36,878 33,17 36,412 36,93 38,562 35,99 34,715 37,8 37,28 4,991 36,233 33,961 36,185 36,988 38,731 35,291 34,4 37,658 37,489 42,579 17,846 15,96 17,98 18,43 2,56 18,876 19,174 21,242 2,791 24,11 27, , , ,95 293,7 272, , , ,469 33,66 349, , ,139 36, ,23 358, ,49 383, , , ,39 27,84 225, , ,87 217, ,43 234, , , , ,9 334, , , , ,43 343, ,32 363,491 23,885 21,743 23,785 23,577 24,94 23,1 22,934 25,23 24,68 26,138 74,449 68,434 75,9 73,65 75,35 67,212 67,513 76,84 75,116 76,659 25,224 23,97 24,982 25,684 26,286 22,939 22,733 26,499 26,357 27, ,56 159,25 169, , , , ,95 178, , ,87 74,249 69,738 75,46 74,58 79,16 76,241 75,442 82,488 81,435 91,723 25,284 22,65 24,321 24,923 25,225 23,298 24,364 25,9 24,23 26,624 57,638 54,669 6,123 59,577 62,467 58,94 58,54 64,679 62,382 65,457 55,37 5,88 54,68 53,42 56,917 53,755 52,717 59,529 57,5 64,43 72,246 68,549 71,566 71,633 72,911 63,58 61,988 74,747 72,284 83,491 62,938 59,725 63,898 62,482 64,462 58,27 57,77 64,726 61,831 7,26 488,86 537, , ,4 691, , ,564 7, ,952 76, , ,49 355, , , ,277 33, , , ,323 3, ,726 39,324 34,325 32,931 34,572 38,736 34,922 32, ,53 312, ,36 314, , ,681 3,681 33, ,6 318, , ,269 1,727 2,82 1,145 1, ,184 1,849 1,286 1,686 2,1 1,129 1, ,344 2,24 1,144 1,593 2,17 1,12 1, ,42 1, ,289 1, ,11 26,561 25,436 26,935 27,63 26,454 23,714 25,39 27,484 29,368 32,75 26,82 24,975 25,654 27,249 28,56 27,332 27,76 29,49 28,54 29,759 27,993 26,726 28,637 27,136 28,772 26,376 26,777 28,516 28,163 29,583 25,168 23,496 24,84 25,316 25,595 24,242 23,695 26,344 25,87 29,598 5,176,512 4,928,426 5,43,528 5,396,392 5,587,22 5,27,348 5,195,669 5,633,396 5,52,873 5,957,734

58 OCTOBER MONTHLY FIXED ROUTE RIDERSHIP REPORT Route Name % Change % Change % Change % Change Resort Corridor Service Total Weekday Average Saturday Average Sunday Average 31 - The Deuce/Strip 76, , % 23,96 23, % 23,247 24,35-4.4% 2,692 2, % 52 - Strip & Downtown Express 368, ,823.4% 12,236 12,152.7% 1,91 11,58-5.8% 1,814 1,63 1.7% Resort Corridor Service: 1,75,288 1,85,18 -.9% 35,332 35, % 34,157 35, % 31,56 31, % Arterial Express Service Total Weekday Average Saturday Average Sunday Average 53 - Boulder Hwy. Express 345,53 294, % 11,867 1, % 9,75 8, % 8,323 7,88 6.6% 54 - SX - Sahara Express 347, , % 12,155 11,83 3.% 9,293 9,39 2.8% 7,615 7, % Arterial Express Service: 692, ,411 1.% 24,22 21, % 18,998 17, % 15,938 15, % Freeway Express Service Total Weekday Average Saturday Average Sunday Average 91 - Centennial Express 32,75 29, % 1,156 1,7 8.1% % % 92 - Westcliff Airport Express 29,759 29,84 2.3% 1,15 1,3 1.1% % % 93 - Henderson & Downtown Express 29,583 31, % 1,17 1,89-6.7% % % 94 - Downtown & Veteran's Medical Center Express 29,598 29,22 1.4% 1,88 1,12-1.2% % % Freeway Express Service: 121,15 119, % 4,276 4,264.3% 2,951 3,46-3.1% 2,718 2,711.2% Arterial Service Total Weekday Average Saturday Average Sunday Average 11 - Rainbow 111,831 15, % 3,937 3, % 2,925 2, % 2,396 2, % 12 - Jones 62,75 62,523.4% 2,252 2, % 1,619 1,612.4% 1,118 1,19-6.1% 13 - Decatur 167,54 163, % 5,829 5,74 1.5% 4,64 4,61.8% 3,72 3,688.9% 14 - Valley View/Arville 96,68 87, % 3,43 3, % 2,517 2,31 24.% 1,931 1, % 15 - Martin L. King 94,384 91,15 3.5% 3,364 3, % 2,326 2,397-3.% 1,93 2,54-6.% 16 - Rancho/Centennial Hills 96,89 88, % 3,33 3,79 8.1% 2,84 2, % 2,272 2,11 8.2% 18 - Paradise 7,41 71, % 2,395 2, % 2,12 2,37-1.2% 1,818 1, % 19 - Maryland 317,311 3, % 11,6 1, % 8,473 8,96 4.7% 7,26 7, % 11 - Eastern 225,498 22, % 7,969 7, % 6,11 5, % 4,543 4, % Green Valley/Pecos 113,1 18, % 4,65 4,2 1.1% 2,72 2,6 3.9% 2,22 2,12 9.4% Las Vegas Blvd. North 234,438 29,24 12.% 7,824 7, % 7,383 6, % 6,236 5, % Nellis/Stephanie 198, , % 6,834 5, % 5,693 5,2 13.8% 4,619 3, % Las Vegas Blvd South/Silverado Ranch 65,295 59, % 2,185 2,16 8.4% 1,97 1, % 1,79 1, % Simmons/Koval 67,459 58, % 2,444 2, % 1,594 1, % 1,217 1,67 14.% 12 - Fort Apache/Rampart 4,991 39, % 1,476 1,419 4.% 917 1,13-9.4% % Durango/Buffalo 42,579 38,67 1.3% 1,574 1, % % % South Maryland Pkwy/Horizon Ridge 24,11 18, % % % % 21 - Tropicana 33,66 281, % 1,299 9, % 9,43 8, % 7,653 7, % 22 - Flamingo 389, , % 13,159 12, % 11,485 11,17 2.8% 1,164 9, % 23 - Spring Mountain/Desert Inn/Lamb 256, ,48 8.4% 8,981 8, % 6,94 6,868.5% 5,551 5,44 2.% 26 - Charleston 363, , % 12,882 12, % 9,33 8, % 7,472 7, % 27 - Alta/Stewart 26,138 25, % % % % 28 - Washington 76,659 76,562.1% 2,758 2, % 1,963 1, % 1,343 1, % 29 - Vegas/Owens 27,463 25, % % % % 21 - Lake Mead 188,87 181, % 6,61 6, % 5,25 5,15 1.1% 3,86 4,27-9.6% Sunset 91,723 8, % 3,284 2, % 2,286 2,94 9.2% 1,759 1, % H Street/D Street 26,624 26,527.4% % % % Bonanza 65,457 62,66 4.5% 2,26 2, % 1,859 1, % 1,59 1, % Warm Springs/Dwntn. Henderson 64,43 6,169 7.% 2,359 2, % 1,4 1, % 1,138 1, % Cheyenne 83,491 74, % 3,125 2, % 1,686 1, % 1,221 1, % Craig Rd. 7,26 64, % 2,58 2, % 1,855 1, % 1,29 1, % Arterial Service: 4,62,112 3,792,54 7.1% 141, , % 19,957 14, % 89,756 87, %

59 Special Service Total Weekday Average Saturday Average Sunday Average 61 - Sam Boyd Stadium Loop % 8.% %.% 62 - Sam Boyd Stadium Express % 5.% %.% 65 - Summerlin T-Mobile Arena Express 1, % % % % 66 - Henderson T-Mobile Arena Express 2,24 1,3 96.5% % % % 67 - Centennial Hills T-Mobile Arena Express 1, % % % % 68 - Southwest T-Mobile Arena Express 1, % % % % Special Service: 7,68 4, % % % 1, % All Routes Total Ridership Weekdays Saturdays Sundays GRAND TOTALS: 5,957,734 5,63, % 25, , % 166, , % 14, , %

60 OCTOBER FIXED ROUTE RIDERSHIP BY DAY Saturdays Sundays 1/1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9 1/1 1/11 1/12 1/13 1/14 1/15 1/16 1/17 1/18 1/19 1/2 1/21 1/22 1/23 1/24 1/25 1/26 1/27 1/28 1/29 1/3 1/31 Total 11 4,52 3,914 4,159 3,866 3,968 2,82 2,334 3,964 4,21 4,1 3,82 3,744 2,912 2,44 3,865 3,93 3,61 3,924 4,115 3,16 2,252 3,821 3,942 4,167 4,3 3,84 2,952 2,556 3,995 3,962 3,92 111, ,479 2,37 2,517 2,353 2,244 1,634 1,149 2,13 2,176 2,389 2,341 2,28 1,653 1,186 2,246 2,32 2,444 2,328 2,196 1, ,278 2,311 2,387 1,769 2,61 1,549 1,2 1,627 2,256 2,3 62, ,218 5,891 5,897 5,459 6,337 4,579 3,591 5,932 6,162 5,975 5,668 5,577 4,431 3,764 5,438 5,534 6,69 5,84 5,734 4,737 3,74 5,83 5,922 5,715 5,93 5,644 4,811 3,783 5,911 5,784 5, , ,282 3,55 3,464 3,45 3,49 2,454 1,754 3,414 3,652 3,365 3,5 3,46 2,581 1,965 3,395 3,252 3,61 3,36 3,533 2,496 1,976 3,457 3,379 3,265 3,368 3,33 2,538 2,28 3,271 3,272 3,328 96, ,53 3,53 3,417 3,294 3,315 2,313 1,93 3,358 3,459 3,453 3,267 3,413 2,381 1,94 3,223 3,275 3,45 3,425 3,415 2,389 1,991 3,17 3,343 3,39 3,393 3,97 2,22 1,886 3,324 3,263 3,665 94, ,42 3,23 3,68 3,516 3,644 2,693 2,144 3,184 3,414 3,245 3,48 3,37 2,783 2,315 3,13 3,347 3,191 3,31 3,54 2,825 2,243 3,334 2,967 3,389 3,316 3,434 2,914 2,387 3,35 3,313 3,277 96, ,324 2,41 2,449 2,475 2,56 2,45 1,88 2,368 2,424 2,413 2,359 2,372 1,833 1,788 2,233 2,297 2,31 2,464 2,524 1,923 1,781 2,382 2,352 2,367 2,341 2,575 2,246 1,894 2,319 2,673 2,173 7, ,756 11,148 11,48 11,5 11,446 8,687 7,54 1,937 11,244 11,595 1,191 11,466 8,32 7,354 1,858 1,65 11,428 11,196 11,15 8,333 7,447 1,83 11,21 11,234 1,54 1,528 8,55 7,184 1,783 1,984 1, , ,146 7,675 8,294 7,841 8,443 5,937 4,5 7,751 7,916 8,121 8,498 8,297 6,335 4,612 7,783 7,635 8,269 7,734 8,39 6,24 4,445 8,56 7,791 7,988 7,767 7,913 5,533 4,616 8,6 7,665 7, , ,872 4,114 4,298 4,118 4,65 2,616 2,54 3,748 4,293 4,343 4, 4,65 2,843 2,176 3,813 3,877 4,25 4,517 4,22 2,676 2,182 3,813 3,927 4,274 4,288 3,523 2,672 2,396 3,932 4,12 4, , ,575 7,586 8,149 8,222 8,46 7,415 6,342 7,758 8,249 7,793 7,962 7,855 7,396 6,128 7,811 7,373 7,975 7,996 7,43 7,331 5,713 7,328 7,557 7,614 7,815 7,835 7,39 6,76 7,372 7,6 7, , ,862 6,775 7,551 6,874 6,966 5,718 4,366 6,64 6,577 6,937 6,83 6,965 5,671 4,461 6,489 6,356 6,519 6,565 7,12 5,9 4,769 6,942 6,699 6,866 6,954 6,999 5,484 4,878 7,19 6,729 6, , ,73 2,14 2,282 2,81 2,299 1,91 1,665 2,115 2,96 2,228 2,21 2,221 1,974 1,729 2,85 2,15 2,28 2,183 2,291 1,869 1,836 2,27 2,171 2,317 2,199 2,183 2,127 1,931 2,168 2,67 2,19 65, ,579 2,541 2,453 2,47 2,569 1,715 1,15 2,46 2,37 2,562 2,47 2,574 1,538 1,268 2,612 2,452 2,398 2,452 2,442 1,492 1,143 2,433 2,367 2,53 2,365 2,186 1,63 1,35 2,193 2,423 2,344 67, ,515 1,487 1,497 1,533 1, ,442 1,378 1,54 1,453 1, ,5 1,471 1,454 1,447 1, ,435 1,531 1,51 1,466 1,447 1, ,414 1,53 1,565 4, ,576 1,63 1,586 1,665 1, ,599 1,553 1,671 1,624 1, ,65 1,627 1,523 1,589 1, ,573 1,61 1,654 1,569 1, ,527 1,519 1,47 42, , , ,652 1,541 1,132 1,675 1,395 9,74 7,71 1,36 9,768 1,722 9,828 1,64 8,939 7,57 9,655 1,253 1,496 1,291 1,879 9,7 7,672 9,797 1,214 1,52 9,981 1,47 9,152 7,733 1,277 9,953 1,448 33, ,213 13,238 13,26 13,548 13,985 11,7 9,576 12,87 12,571 13,534 13,34 13,633 11,548 1,426 13,93 12,365 13,45 13,14 13,312 11,571 9,868 13,55 13,176 12,699 13,96 12,734 11,751 1,785 13,315 12,518 12, , ,289 8,549 9,62 9,192 9,112 6,881 5,34 8,629 8,793 9,228 8,922 8,54 6,797 5,486 8,769 8,913 8,967 8,876 9,29 7,11 5,353 8,882 9,17 8,881 9,216 8,639 6,926 6,23 8,976 9,19 9,75 256, ,292 12,91 14,17 13,28 13,93 9,885 7,47 13,361 13,687 13,682 12,773 13,95 9,397 7,736 12,349 12,19 12,823 12,338 12,777 9,468 7,356 12,919 12,856 12,619 12,797 11,892 8,569 7,749 12,584 12,25 11, , , , ,979 2,658 3,14 2,994 2,891 2,1 1,364 2,634 2,822 2,772 2,933 2,696 1,998 1,371 2,2 2,82 2,934 2,832 2,399 1,948 1,293 2,45 2,831 2,953 2,829 2,9 1,95 1,343 2,842 2,823 3,13 76, ,14 1,22 1,112 1,1 1, ,17 1,53 1, , ,22 1, , ,199 6,555 7,171 7,247 6,966 5,366 3,933 6,325 6,627 6,825 6,688 6,771 5,356 3,921 6,24 6,2 6,731 6,556 6,848 5,35 4,44 6,734 6,45 6,557 6,529 6,393 5,61 3,542 6,49 5,285 6, , ,25 3,372 3,377 3,172 3,35 2,239 1,666 3,245 3,176 3,199 3,169 3,298 2,41 1,782 3,196 3,78 3,363 3,383 3,315 2,325 1,751 3,173 3,284 3,69 3,425 3,141 2,179 1,838 3,352 3,341 3,319 91, ,13 1,51 1, , , ,69 26, ,462 2,434 2,636 2,398 2,361 2,79 1,442 2,192 2,599 2,575 2,527 2,171 1,856 1,594 2,231 2,285 2,144 2,48 1,859 1,717 1,456 2,156 1,811 2,163 2,58 1,947 1,784 1,542 2,266 2,158 2,146 65, ,42 2,32 2,572 2,482 2,353 1,41 1,246 2,327 2,33 2,584 2,48 2,311 1,49 1,11 2,33 2,413 2,377 2,455 2,19 1,41 1,115 2,338 2,331 2,469 2,263 2,59 1,381 1,9 2,451 2,33 2,245 64, ,432 3,212 3,461 3,14 3,21 1,597 1,234 2,981 3,313 3,221 2,898 2,848 1,812 1,269 3,148 3,137 3,46 3,152 3,159 1,615 1,134 3,239 2,968 3,32 3,242 2,66 1,719 1,245 3,115 3,139 3,68 83, ,557 2,556 2,751 2,725 2,743 1,752 1,29 2,385 2,532 2,622 2,444 2,564 1,989 1,363 2,35 2,452 2,195 2,574 2,539 1,79 1,261 2,494 2,432 2,571 2,472 2,361 1,889 1,247 2,445 2,434 2,481 7, ,881 23,477 21,987 22,596 24,255 22,753 19,996 22,772 23,197 22,48 24,881 25,629 24,927 22,127 23,62 23,63 25,83 24,189 21,18 23,272 21,356 24,96 24,186 25,352 24,557 22,762 22,34 19,29 21,174 17,539 19,76 76, ,919 12,417 12,281 11,951 11,132 1,57 9,953 11,646 12,522 12,647 12,361 1,623 11,288 11,387 12,65 12,995 12,483 12,231 12,617 11,685 11,455 12,339 13,848 13,92 13,613 1,993 1,611 1,46 11,379 1,729 12, , ,43 11,587 12,841 13,48 12,754 9,693 8,519 11,75 11,594 12,92 11,788 12,231 9,729 8,39 11,568 11,194 12,53 12,116 12,5 9,684 8,161 11,435 11,561 11,56 11,946 11,835 9,712 8,221 11,22 11,247 11,53 345, ,278 11,281 14,16 12,534 12,312 9,3 7,252 11,57 12,475 12,556 12,664 12,57 9,239 7,822 11,789 11,583 12,175 12,378 12,543 9,38 7,453 11,526 11,997 12,125 12,317 11,271 9,325 7,932 12,126 12,133 11, , , , , , ,168 1,185 1,225 1,14 1, ,221 1,229 1,173 1,357 1, ,162 1,124 1,124 1, ,145 1,143 1,237 1, ,137 1,122 1,238 32, ,6 1,18 1,22 1, ,14 1, , ,34 1,2 1,2 1, ,33 1,49 1,71 1,44 1, , ,13 1,56 1,54 1,99 1, ,32 1,17 1,4 1, , ,72 1,16 1, ,76 29, , ,12 1,134 1, ,53 1,17 1,8 1, ,31 1,16 1,216 1, ,69 1,127 1,193 1,147 1, ,46 1,87 1,94 29,598 Total 21,29 25,42 214,35 211, , , ,648 21,532 27,193 21,4 27,585 27,17 168, ,52 2,456 22,83 29,998 27,417 24, , ,445 23,896 26,252 21,66 28, , ,1 142,634 2,49 194,17 199,61 5,957,734

61 < ---Ridership- -- -> Monthly Dailj /1 verage Wheelchairs RTC fixed Route Monthly Service Report October, 218 < Service Hoiirs_ - > < - --Servicc Miles > Scheduled Missed Board/Rev Hour Schedtiled Missed Board/Rev Mile Monthly Route Bki c!es Deadhead Actual Deadhead Actual Trips Resort Corridor Service 31 76,965 22,85 1,93.27% 1,2.17% 9, , , , , , ,323 11, % 259.7% 5, , , , , ,39 Category Total 1,75,288 34,687 2,379 1,459 14, , , , , ,154 Arterial Express Service ,53 11,131 3, % 5, % 7, , , , , , ,198 11,2 2,141.62% 4, % 7, , , , , ,554 Category Total 692,251 22,331, , , , , , ,73 Freeway Express Service 91 32,75 1, % 19.59% 1, , , , , , ,759 1, % % 1, , ,79 4, , , , % % 1, , , , , , , % % 1, , , , , l9 1,977 Category Total 121,15 3, ,484 6, , , , , ,924 Arterial Service ,831 3, % 1, % 3, , , , , , ,75 2, % % 2, , , , , ,77 2, , ,128.67% 2, % 4, ,19,12 41,68 46, , , , ,68 3, % 1,9 1.5% 2, , , ,826,9. 37, , ,384 3, % 1,1 1.17% 2,615,82 116, , , , , , ,89 3,125 1, % 1, % 2, , ,6 37, , ,469, , ,41 2,271 31,43% % 1, , , , , , ,311 1,236 2,113.67% 2,26.71% 5, , ,35 53, ,785,6. 53, ,97 4, ,498 7,274 1,482.66% 2, % 5, , , , , , ,1 3, ,51% 1,39 1,23% 3, ,5 3, ,835,58 7, , ,293 l13 234,438 7,563 2,316.99% 1,79.73% 4,383, , , ,815.4, 42, ,53 4, ,423 6,41 1,44.71% 2,12 1.1% 4, , , , , , ,295 2, % % 1, , , , , ,459 2, % % 2, , ,92,7 5, , ,955 JVetl,,ec!tii. Decenther 5, Pagc 1 of3

62 Route RTC fixed Route Monthly Service Report October, 218 I -- - Ridership- -> Seri ice Hours > < - -Service Miles Average Wheelchairs Sc!, edriled Missed Board/Rev Hour Scheduled Mis.ced Board/Rev Mile Mouth.p Monthli Daily Bicycles Deadhead Actual Deadhead Actual Trips 4,991 1, % % 1, , , , , ,962 42,579 1, % % 1, , , , ,962 24, % % 1, , , , , ,962 33,66 9,795 1,485.49% 3, % 7, , , , , ,251 12,556 1,959.5% % 7, , , , ,373 8,27 1,214.47% 2, % 6, , , , , ,491 11,726 3, % 3, % 8, , , , , ,426 26, % % 1, , , , ,659 2, % % 3, , , , , ,999 27, % 247.9% 1, , , , , ,1 188,87 6,67 1,789.95% 2,12 1.7% 4, , , , , ,996 91,723 2, % 1, % 3, , , , ,244 26, % 23.76% 1, , , , ,457 2,112 1, % % 1, , , , , ,418 64,43 2, % 1,1 1.71% 2, , ,81.5 2, , ,892 83,491 2, % 1, % 2, , , , , ,79 7,26 2, % % 1, , , , , ,267 Calegon Y ola/ 4,62, ,36 28,435 44,57 14, , , ,226, , ,226, ,747 Special Service %.% % %.. 63 N/A N/A N/A N/A N/A N/A. N/A. N/A 64 N/A N/A N/A N/A N/A N/A. N/A. N/A 65 1,849 6.%.% ,24 65.%.% , %.% ,11 36.%.%.. C caegorv 7ota/ JVedne.vdap, December 5, 218 Pac 2 of3

63 Adual RTC fixed Route Monthly Service Report October, Ridership- -- -> -Service Hours > c--- --Servicc Miles Average Wheelchairs Scheduled Missed Board/Rev Hour Scheduled Missed Board/Rev Mile Monthly Route Monthly Daily Bk cies Deadhead Actual Deadhead Actt,al Trips Grand Total.c 5,957, ,785 37,667 57,99 14, , , , ,641, , ,641, ,898 l.egen& Eidervhlp -A, eruc DnhIj Ridrrship/ Total 9 Of C,th n,lar Put s Duri,,g the Month Service Hours and,ttde.s - = Scheduled - Month!j Trips. Tutu! Number OfScheduled Trips During the Month Mined, linardings per Rerenue Hour and Roardings per Revenue IRk - Ridership /(Schcdukd - time!) JJ ednccdaj, December 5, 2(118 Page 3 of3

64 Martin Fort The Strip Boulder Sam Henderson Southwest Downtown 34, ,95 R1iC Year OverYear aeeezzlt ian FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN I FEB MAR I APR I MAY I JUN I JUL AUG SEPT I OCT NOV DEC - 59,217-62, Rainbow 1,71,991 1,44,892 97,467 89,365 96,426 96,717 1,146 9,354 91,54 99,741 1, ,831 98, Jones 625, ,26-3.2% 59,646 54,87 57,333 55,279 57,742 51,487 51,394 58,6 57, Decatur 14- Valley View/Arville 15 - L. King 1,687,79 944,33 937,63 1,671, , ,29 1.% 8.% 4,4% 146,667 82,257 89,2 14,692 76,814 81, ,762 83,632 85, ,272 83,521 83, ,265 89,17 87,73 153,555 83,666 79, ,315 85,69 79, ,566 86, ,54 86,834 85, ,68 94, ,433 85,696 85, * Ranctio/Centennial Hills 962,76 952,43 1.% 87,146 77,637 84,85 86,896 9,466 84,851 86,724 91,135 89,14 96,89 87, Paradise 74,17 719, % 68,259 58,673 62,469 61,422 64,435 63,491 62,663 65,799 63,294 7,41 63, Maryland 3,161,156 3,18, % 291, , ,934 28,596 29, , , ,18 284, , , Eastern 2,21,747 2,89, % 194, ,6 21, ,416 27, , ,277 25,78 25, ,498 21, Green Valley/Pecos 1,115,657 1,19,619.5% 14,398 97,252 12,553 1,399 14,539 93,244 91,874 12,716 1,71 113,1 14, Las Vegas Blvd. North 2,38,64 2,241, % 215, , ,882 25,8 218, , , , , , , Nellis/Stephanie 1,916,547 1,747, % 165, ,93 173, , , , ,19 183, , , , Las Vegas Blvd South/Silverado Ranch 616,32 612,682,5% 55, ,962 53,149 57,255 53,597 55,33 58,13 58,363 65,295 58, Simmons/Koval 666,43 625,97 6.4% 6,372 55,6I4 59,274 6,532 64,33 57,827 55,598 64,72 6,434 67,459 6, Apache/Rampart 44,54 4,21 1.1% 36,878 33,17 36,412 36,93 38,562 35,99 34,715 37,8 37,28 4,991 36, Durango/Buffalo 46, , % 36,233 33,961 36,185 36,988 38,731 35,291 34,4 37,658 37,489 42,579 37, South Maryland Pkwy/Horizan Ridge 215, , % 17,846 15,96 17,98 18,43 2,56 18,876 19,174 21,242 2,791 24,11 21, Tropicana 3,73,17 2,929,81 4.9% 27, , , ,7 272, , , ,469 33,66 275, Flamingo 3,983,393 3,916, % 349, , ,139 36, ,23 358, ,49 383, , , , Spring Mountain/Desert Inn/Lamb 2,493,572 2,41, % 222,39 27,84 225, , ,87 217, ,43 234, , ,373 23, Charleston 3,658,96 3,628,894.8% 342, ,9 334, , , ,I37 312,43 343, ,32 363, , Pita/Stewart 263,24 266, % 23,886 21,743 23,785 23,577 24,94 23,1 22,934 25,23 24,68 26,138 23, Washington 81,531 88,45 -.9% 74,449 68,434 75,9 73,65 75,35 67,212 67,513 76,84 75,116 76,659 71, Vegas/Owens 277,5 263,859 5.% 25,224 23,97 24,982 25,684 26,286 22,939 22,733 26,499 26,357 27,463 24, Lake Mead 1,869,29 1,853,236.9% 169,56 159,25 169, , , , ,95 178, , ,87 167, Sunset 863, ,62 5.3% 74,249 69,738 75,46 74,58 79,16 76,241 75,442 82,488 81,435 91,723 83, H StreetlD Street 27, % 25,284 22,65 24,321 24,923 25,225 23, ,9 24,23 26,624 24, Bonanza 66, ,13 7.3% 57,638 54,669 6,123 59,577 62,467 58,94 58,54 64,679 62,382 65,457 57, Warrn Spnngs/Dwntn. Henderson 614,78 67, % 55,37 5,88 54,68 53,42 56,917 53,755 52,717 59,529 57,5 64,43 57, Cheyenne 784,76 74, % 72,246 68,549 71,566 71,633 72,911 63,58 61,988 74,747 72,284 83,491 71, Craig Rd. 688, , % 62,938 59,725 63,898 62,482 64,462 58,27 57,77 64,726 61,831 7,26 62, Deuce/Strip 7,156,613 7,412, % 488,86 537, , ,4 691, ,564 7, ,952 76,965 6, & Downtown Express 3,738,142 3,898, % 329, ,49 355, , ,277 33, , , ,323 33, Hwy. Express 3,457,554 3,225, % 3, ,726 39,324 32,931 34,572 38,736 34,922 32, ,53 316, SX - Sahara Express 3,476,384 3,385, % ,36 314, , ,681 3,681 33, , 318, , , Sam Boyd Stadium Loop 1,634 1, % Boyd Stadium Express 779 1, % Summedin T-Mobile Arena Express 12,433 1, % 1,269 1,727 2,82 1,145 1, ,184 1,849 1, T-Mobile Arena Express 12,996 1, % 1,286 1,686 2,1 1,129 1, ,344 2,24 1, Centennial Hills T-Mobile Arena Express 12,56 1, % 1,144 1,593 2,17 1,12 1, ,42 1,784 1, T-Mobile Arena Express 8,453 1, % 822 1,289 1, , Centennial Express 3,79 3, % 26,661 25,436 26,935 27,63 26,454 23,714 25,39 27,484 29,368 32,75 29, Westcliff Airport Express 32,52 296, % 26,82 24,975 25,654 27,249 28,56 27,332 27,76 29,49 28,54 29,759 27, Henderson & Downtown Express 35,94 315, % 27,993 26,726 28,637 27,136 28,772 26,376 26,777 28,516 28,163 29,583 27, & Veterans Medical Center F I1I. 6!5J 5, j1tIj &je6 ik*jlilll MINV 1i5j 27,512 n GRAND TOTALS: 59,386,966 58,12, % 5,176,512 4,928,426 5,43,528 5,396,392 5,587,22 5,27,348 5,195,669 5,633,396 5,52,873 5,967, ,886

65 The Centennial Sahara ,142-58,294 23, ,, 57, ,448 23, % 2.9% - -2.%.3% - 2.2% 3,157 7, ,88 3,24 2, % % - /6.1% 9,374 NOVEMBER MONTHLY FIXED ROUTE RIDERSHIP REPORT Name %Change %Change 31 - Deuce/Strip 52- Strip & Downtown Express 53- Boulder Hwy. Express 54- SX - Express Resort Corridor Service: ZZ% Arterial Express Service: ZZE 91 - Express 92- Westcliff Airport Express 93- Henderson & Downtown Express 94- Dxwntown & Veteran s Medical Center Eepress Freeway Express Service: , % ,7% 988, % L ,65-2.6% 11,439 12,6-9.2% 31,95 33, % 2,825 1,961 31, , % 17,35 17,93-3.1% -7.6% 1,18-7.9% -9.% 26,724 28,82-4.8% izeeezezz EZEZ El : EEEZWElZ EZEZZZl 316, , % 11,33 1, % 9,713 9, % 7,71 7,38 4.5% 311,2 314,712-1,1% 11,497 11, % 8,9 9,45-1.6% 7,31 6,943 1,3% 627,625 68, % 22,799 22, % 18,613 18, % 14,74 14, % ZZZZZ_ZEZEZ JEEEE-Z Eli[El_El, 29,95 28,29 5,9% 1,14 1,n4 4.2% % % % 996 1, % 27,225 3, % 981 1, % % % 27,512 24, % 1, % % 112,175 11, % 4,194 4,167.7% 3,124 2,874.7% 2,53 2, % EZZZElZl JZ LZElZw. ZEZZ EEEZZTzZEZ,,, -,, -,,,,., -,,, 11- Rainbow 98,464 98,286.2% 3,637 3,622.4% 72-Jones 57, % 2,219 2, % 13- Deco/or 154, ,352.1% , % 14-VaNeyView/Arv/te 85,696 82,29 4.2% 3, % /5- Martin L King , % 3,267 3,265.1% 16. Pancho/Centennial Hilts 87,4.2% 3,14 3, % 18- Paradise 63,255 63,259.% 2,253 2,275-1.% 18 Maryland / / 11- Eastern , % % 111 GreenValley/Pecos / 8/ / 113- Las Vegas Blvd. North 221,542, 8.8% 7, % 115 Nellis/Stephenie / / 117- Las Vegas Blvd Sxulh/Silvnrado Ranch 56, % % 119- Simmonn/Konal 6,18 56, % 2,36 2,248 5.% 12- Fort Apache/Rampart 36,28 36,853 1,365-4.% t21 - Durango/Buffalo 37,42 35, /o 1,472 1, % 122- South Maryland Pkwy/Hxnzxn Ridge 21,263 17, % % 21 -Tropicana % 8,783 9,57 2.2% 22- Flamingo 354, , % 12,622 12, % 23- Spring Mountain/Desert Inn/Lamb 223, , % 26- Charleston 329,684 33, % 12,49 12, % 27-Alta/Stewarl -1.7% 28- Washington , % 2,755 2,83-1.7% 29-Vegas/Owens 1.1% % 21- Lake Meat 167, ,5-1.1% 6,65 6, % 212-Sunset % % 214- H Street/U Street 25,27-3.2% % 215- Bonanza 56,126 2,92 2,55 1.8% 217- Warm Spnngs/Dwntx. Henderson ,842 2,26 2, % 218-Cheyenne 71,81 69,84 1.8% 2,836 1.% 219- Craig Rd. 62,4n 61, % 2, % LZZ ZJ ArteriaT Service: 3,675,43 3,579, % 135, ,78 1.9% 15,295 12, % 82,935 2,82 1,592 4,644 2, ,61 1,979 8,184 5,456 2,645 7,182 5,468 1,88 1, ,78 11,115 6,616 8, , ,951 2, ,317 1,638 1,762 2, , ,364 2,551 1,924 8,78 5,527 2,583 6,299 4,875 1,819 1, ,29 1,835 6,688 8, ,947 2, ,687 1,346 1,589 1, %,4% -.8% 17,5% -5.6% 2.% 2.9% 1,3% -1.2% 2.4% 14,% 12.2% 3.4% 7.3% 3,4% -.3% 1.2% 4,6% 2.6% -1.1% 2.2% -4.7% -6,6% -.4%.1% 11.4% 1.9% -1.6% -2.1% 2.5%.3% 2, ,432 1,783 1,787 2,131 1,642 6,671 4,286 2,61 5, ,567 1, , ,257 6, , ,917 1, ,312 1,39 1,193 1,197 -i. -.6% 13.4% -1.3% -3.4% - 5,6% 2,289-3,4% 1, % 3, % 1, % 1, % 1, % 1,626 1.% 6,714 4,93 4.7% 1,8/7 5, % 3,65 18.% 1, % 1,36 8.8% % % % 6,931 8, % 5,31 4,5% 7,22-4.% % 1, % 581 3,64 3.% 1, % % 1,321..6% % 1,13 1, % 81, %

66 Southwest 61 - Sam Boyd Stadium Loop 62- Sam Boyd Stadium Express 65- Summersn T-Mobile Arena Express 66- Henderson T-MxbiIe Arena Express 67- Centennial Hills T-Mobite Arena Express BOB - T-Mebile Arena Express ,977 1,88 1, Special Service: 6, , % 48,4% 159.2% 194.% 211,9% 12.% 15.3% - 38 en , %.% 14.3% 131.4% 148.6% 9.1% 64.1% I [ , % 35.5% -49.5%,% 11.7% 159.% 139.% 159.% 314.5% 98.% 64.3% 111.% 275.5% 527.% All Routes Total Ridership Weekdays GRAND TOTALS: 5,352,886 5,289, % 194, ,272.7% Saturdays Sundays 159, ,584.6% 126, ,193.6%

67 949 9,373 2,23 8,186 6,957 1,196 13,1 3,452 2,176 2,858 3,452 2,71 12, , ,751 l,64 1, ,87 6, ,249 3,28 1,341 1, ,784 1, ,39 2,589 1, NOVEMBER FIXED ROUTE RIDERSHIP BY DAY Saturdays Sundays - - -, , , - - L.,.iiii _,J I fill? Total ,47 2,486 3,767 3,789 3,884 3,826 3,75 2,768 2,197 3,157 3,838 3,814 3,791 3,793 2, ,L ,38 3,357 p1,777 2,817 2,564 2,31 3,67 3,649 3,619 3,294 3,792 98, ,242 2,323 2,338 2,266 2,38 2,174 1,62 1,97 1,762 2,244 2,38 2,321 2,133 1,589 1,174-2,224 2, ,523 1,417 1,898 2,314 2,391 2,242 1,991 2,17 57, ,95 6,8-4,813 3,577 6,93 5,479 5,918 5,599 6,626 4,647 3,43 4,968 5,87 5,81-5,635 4, , ,44 3,429 2,372 2,17 3,526 3,324 3,57 3,43 3,299 2,312 1,765 2,921 3,268 3,196 3,273 3,322-2,326 1,968 3,15 3,154 2,811 1,43 2,538 2,14 1,824 3,22 3,26 3,275 2,96 3,326 85, ,665 3,467 2,232 1,897 3,653 3, ,362 2,77 1,56 2,57 3,85 3,447 3,268 3,254 2,47 1,98 3,162 3,26 2,936 1,622 2,255 2,192 1,931 3,46 3,46 3,176 2,852 3,441 85, ,48 3,535 2,931 2,489 3,378 3,356 3,22 3,263 3,361 2,371 1,974 2,776 3,293 3,189 3,281 3,254 2,633 2,234 3,164 2,613 2,541 2,529 2,172 3,157 2,855 2,971 2,967 3, ,79 2,275 2,67 1,834 2,354 2,395 2,35 2,255 2,385 2, p , ,56 12,277 8,756 7,227 11,211 11,686 11,238 1,278 1,86 8,233 6,449 9,558 1,749 11,28 1,874 1,487 8,899 7,38 1,58 1,23 5,65 8,366 7,465 6,993 1,54 1,78 1,879 9,63 IliIiJ 29, ,263 8,3; 5,949 4,825-7,632 8,197 6,846 7,912 5,782 4,585 6,728 7,51-7,949 7,89 5,149 4,498 7,323 6,971 7,446 3,533 5,245 5,169 3,987 7,552 7,248 7,764 6,97 7, ,241 Ill, 4,33 4,298 2,86 2,241 4,45 4,148 4,578 4,278 4,258 r 2, ,312 3,78 3, ,553 2,563 2,397 2,96 3,841 3,739 3,86 3,676 4,78 14, ,856-8,127 6,513 7,967 7,999 7,833 7,26 8,1 7,176 5,595 :6,673 7,7937,496 7,924 8,512 7,239 5,686 7,68 7,86 7,844 5,516 6,976 6,39 5,585-7,652 7,51 7,23 7, , ,275 7,257 5,777 4,749 7,187 6,612 6,94 6,543 6,746 5,431 4,714 5,522 6,325 6,798 6,848 6,768 5,546 4,54 t6,2 6,26 3,491 5,439 5,147 4,254 6,381 6,218 6,27 5,349 7,1 179, ,24 Z294 2, ,644 1,85 1,944 2,166 2,819 2,158 1,787 1,581 :1,945 2,78 1,971 1,271 1,89 1,789 1,612.1,929 2,19 1,927 1,73 2,25 58, ,64 2,499 1,63 1,382 2,553 2,461 2,564 2,36 2,352 1, ,98 2,366 2,418 2,431 2,4151,472 1,242 2,214 2, ,43 1, ,322 2,43 2, , ,472 1,545 1, ,492 1,36 l,456 1,374 1, l,152 1,31 1,494 1,445 1,371 1, ,374 1,33 1, ,489 1,388 1,174 1,447 36, ,621 1, ,581 1,533 1,55 1,478 1, ,244 1,547 1,568 1,628 1, ,33 1,58 1, ,482 1,483 1,577 1,294 1,49 37, , ,655 11,25 9,14 7,656 9,861 9,861 1,268 1,81 1,477 8,781 6,76 9,176 9,665 1,323 9,36 1,48 8,293 7,314 9,758 9,317 6, ,322 7, ,18 9,824 8,86 1, , ,257 13,732 11,979 1,16 13,653 13,254 12,96 13,1 13,63 11,76 7,992 11,212 12,753 12,716 13,221 13,16 1,484 9,946 :11,87 11,594 12,464 7,811 1, ,23 11,939 12,454 12,297 11,864 13,13 354, ,44 9,467 6,85 5,99 9,2 8,559 9,119 8,222 8,66 6,53 4,787i 7,667 8,97,54,467 8,971 6,64 5,5 8,221 8,l5 7,868 4,99 6,933 6,27 5,179 8,264 8,666 8,331 7,493 8,48 23, ,249 13,921 9,538 7,879 13,589-12,79 12,641 8,885 9,46 1,717 11,12 12,555 12,815 12,789 9,19 7,532 12,86 12,497 11,537 5,977 9, ,236 11,771 11,639 11,991 11,41 13, , ,41 3,158 1,966 1,441 3,16 2,479 2,845 2,678 2,34 1,8 2,157 2,887 2,96 3,185 2,852 1,928 1,466 2,652 2,421 2,432 1,11 1,876 1,742 1,364 2,89 2,83l 2,897 2,558 3,178 71, , ,12 8 1, ,12 1, 1, , ,6 21 7,192 7,3,5,371 4,316 6,374 6,524 5,868 6,522 5,5 4,18 5,63 5,897 6,26 6,79 6,861 5, , ,24 3,456 F2,267 1,911 3,247 3,146 3,356 3,191 3,251 2,29 1,761 2,785 3,293 3,349 3,314 3,241 2,223 1,822 3,221 3,48 2,965 1,199 2,365 2,124 1,786 3,217 3,213 3,25 2,767 3,28 83, , , ,29 24, ,41 2,554 1,962 1,526 2, ,47 1,615 1,51 1,784 2,85 2,244 2,151 2,124 1,638 1,443 1,96 2,498 1,935, 1,199 1,564 1,521 1,343 2,141 1,994 1,811 1, , ,379 2,297 1,453 1,212 2,435 2,347 2,587 2,446 2,125 1, ,931 2,242 2,367 2,345 2,169 1,294 1,69!2,21 2,74 2,95 1,272 1,34 1,84 2,444 2,21 2,257 2,43 2,245 57,13 218, 3,132 3,28 1,852 1,331 3,248 2,933 3,53 3,36 2,956 1,628 1,87 2,149 2,977 2,898 2,999 2,73 1, I , ,518 2,688 1,83 1,317 2,55 2,373 2,424 2,331 2,729 1, ,298 2,128 2,135 2, l,796 1,658 1,166 2,327 2,349 2,43 2,642 62, ,775 19,25 21,27 2,222 21,675 22,497 22,795 22,28 22,989 28,22 7,397 2,887 21,222 28,884 28,36 21,799 23,41 21,539 22,8 23,268 22,419 2,68 19,333 2,136 17,523 16,454 16,412 17,146 15,612 21,14 6, ,681 11,478 1,4 1,52 12,363 12,58 12,145 11,65 11,87 1,88 4,189 11,73 11,316 11,344 11,92 11,464 11,89 1,228 12,333 13,194 11,977 12,53 13,513 1,191 1,35 11,5 1,111 9,281 11,792 33, ,22 13,733 1,712 8,33 11,926 11,416 11,33 11,98 11,973 18,14 7,143 1,287 l,983 1,988 11,734 11,276-9, _ , ,928 13,2 1,176 7,982 12,43 11,986 12,278 11,97 12,29-8,847 6,54 9,577 11,683 11,864 11,893 11,547 8, , o a , , , ,,,, J 1, , ,591 1, ,179, 1,179 1, ,138 1,286 1, ,89 1, , ,132 1,146 1, , ,82 1, ,9 1, ,4 1,146 1, p1, , ,47 1, ,52 1, ,82 1, , ,11 27, ,159 1,878 1, ,78 1,157 1, , , ,27 169,6 141,988 28,115 22,796 25,88 198,493 23, ,142 16,6 173, ,686 21, ,43 2,679 16,76 138, , ,743 19,85 118,64 159, , , ,27 185,17 189, ,88 22,63 5,352,886

68 Route Resort Corridor Service RTC fixed Route Monthly Service Report November, 218 < Ridership- -> Service Hours - - > < - --Service Miles > Average Wheelchairs Scheduled Missed Board/Rev Hour Scheduled Missed Board/Rev Mile Month,i Monthly Daili Bicycles Deadhead Actual Deadhead Actual Trips ,567.26% 1,33.17% 1 9, , , , , , ,847 11, % 29.6% 5, , , , ,261 Category lola! 931,314 31,44 1,95 1, , , , , ,762 Arterial Express Service ,425 1,548 3, % 4, % 6, , , , , , ,2 1,373 1,84.58% 3, % 7, , , , , ,357 Calego,y lola! 627,625 2,921 5,26 8,434 14, , , ,2. 165, ,679 Freeway Express Service 91 29, % 149.5% 1, , , , , , ,488 1, % 141,5I% 1, , ,59.4 4, , , % % 1, , , , , , , % % 1.211, , , ,. 23, ,85 Calego,y Total 112,175 3, ,322 6, , , , , ,62 Arterial Service 11 98,464 3, % % 2, , , , , , ,734 1, % 56.88% 1, , , , , , , % 2,51 1,62% 3, ,96 3,826,96 4,35 44, ,58.5, 44, , , % % 2, ,828, , , , , , % % 2, , ,32. 1, , , ,142 2, % % 2, , , , , , ,255 2, % % 1, , , , , ,53 9,651 1,913.66% % 5, , , , , , ,241 6,78 1,223.61% 2, % 5, , , , , , ,881 3, % % 3, , ,299. 6, , , ,542 7,385 1,879.85% 1,695.77% 4, , ,35.5 3, , ,679 5,989 1,377.77% % 4, , , , , , ,294 1, % 466.8% 1, , , , , ,18 2, % % 2, , , , , ,84 illonday, Dece,,,her 31, 218 Page 1 of3

69 RTC fixed Route Monthly Service Report November, 218 Ridership- -> < Seri ice Hours - -- > < Service Miles > Average Wheelchairs Scheduled Missed Board/Rev Hour Scheduled Missed Board/Rev Mile Monthly Route Montluv Dciii Bicycles Deadhead Actual Deadhead Actual Trips , % % , ,98.4 1, , , ,42 1, % % 1, , , , , , % % 1, , ,323. 1, , , ,437 9,181 1,65,39% 2,699.98% 6, , , , , , ,513 11,817 1,613,45% 3, % 7, , , , , , ,232 7, % 2, % 6, , ,23.3 8, , , ,684 1, % 3, % 7, , , , , , , % % 1, , , , , % 576.8% 2, , , , , , , % % 1, , , , , , ,575 1, % 1, % 4, , , , , , ,317 2, % 1, % 3, , , , , l.72 2, , % % 1, , , , ,353 l, % % 1, , , , , , ,13 1, % 1,7 1.77% 2, , , , , , , % % 2, , , , , , ,49 2, % % 1, , ,55. 1, , ,16 Categon Total 3.675,43 122,514 24,293 39,237 99, , , ,172, , ,172, ,224 Special Service %.% % %.. 63 N/A N/A N/A N/A N/A N/A. N/A. N/A 64 N/A N/A N/A N/A N/A N/A!. N/A. N/A 65 1, % I.6% , %.% , %.% %.%.. Category Toia/ 6, ilionday, Dc centher 31, 218 Page 2 of3

70 Tot,,! Actual Ridership- RTC Fixed Route Monthly Service Report November, Service Hours > - --Service Mlles - > Average Wheelchairs Scheduled Missed Board/Rev Hour Scheduled Missed Board/Rev Mile Monthly Route Month.v Daily Bicycles Deadhead Actual Deadhead Actual Trips Grand Totals 5, ,43 32,155 5, , , , , ,571, ,571, ,285 Legend: Riderohip _Arerage Daily: Riderohip Service Hours and Mile., - Monthly Trips - / Thtrd # Of cukndur Days During the Month Scheduled - Number Of,Vcheth,led Trips During the Mo,,th,ifñsed, floardinga per Revenue Hour and Boardinga per Revenue.1!ilc - Ridership / (Scheduled - hisses!) Molubty, Decenther 31, 2618 Page 3 of3

71 Bicycles 53,46 52,317 56,343 53,629 57,99 5,239 Total 32,867,96 816,82 9,617,375 21, ,33 Month June 218 July 218 August 218 September 218 October 218 November 218 Ridersh i p 5,27,348 5,195,669 5,633,396 5,52,873 5,957,734 5,352,886 RTC Service Summary - Service Hours Service Miles 134, , ,42 131, , ,61 All Routes 1,58,51 1,625,654 1,639,91 1,558,556 1,641,48 1,571,715 Wheel chairs 35,14 34,263 37,283 34,3 37,667 32,155

72 MONTHLY MAINTENANCE STATUS REPORT PMI Total number PMPs completed Oct-18 Nov-18 Fixed Route PM! compliance Fixed Route 72% 98% Road Calls Total number of ALL road calls Fixed Route Total number of MAINTENANCE Road calls Fixed Route 28 2 Miles between MAINTENANCE Road calls Fixed Route 33,285 44,356 Air Conditioning Total number of verified air condition failures Fixed Route 7 6 Fleet Availability Total number of buses Fixed Route FY Daily average # of buses out of service for the month Fixed Route Daily peak requirement Fixed Route Actual total buses remaining after peak requirements Fixed Route 32 31

73 i<eous MONTHLY MAINTENANCE STATUS REPORT PMI Total number PMIs completed Oct-18 Fixed Route Street Car 8 4 PM! compliance Nov-18 Fixed Route 99% 1% Street Car 1% 1% ROAD CALLS Total number ofall road calls Fixed Route Street Car 3 4 Total number of MAINTENANCE Road calls Fixed Route Street Car 3 3 Miles between MAINTENANCE Road calls Fixed Route 31,141 3,732 StreetCar 18,371 17,544 AIR CONDITIONING Total number of verified air condition failures Fixed Route 6 8 Street Car FLEET AVAILABILITY Total number of buses Fixed Route FY Street Car FY Daily average # of buses out of service for the month Fixed Route 28 3 Street Car 26 2 Daily peak requirement Fixed Route Street Car Actual total buses remaining after peak requirements Fixed Route Street Car 34 34

74 FIXED ROUTE ACCIDENT REPORT Non-Preventable Preventable Count of Determination Grand Accident/Incident Type Sep-18 Oct-18 Nov-18 Total Sep-18 Oct-18 Nov-18 Total Total Boarding/Alighting Event Collision - Coach vs. Coach I Collision with Animal Collision with Bicyclist Collision with Fixed Object Collision with Operator Collision with Other Vehicle Collision with Pedestrian Collision with Unknown Object Customer Comment Door Closure Fuel Island Event Hard Stop Hit and Run by Other Vehicle Maintenance / Equipment Incident Non-Collision Contact with Object Passenger Fall Inside Vehicle Passenger Incident in Coach Pedestrian Incident Outside Coach Service Coach vs Coach Sudden Stop Event Wheelchair Ramp Incident TOTAL All numbers include BRT MV and Keolis combined

75 Call Center Statistics October, 216 MV Keolis PARATRANSIT FIXED ROUTE FIXED ROUTE Total Calls 46,285 Contractor A Contractor B COMPLAINTS ADA COMPLAINT 6 APPOINTMENT TIMES 7 COMFORT DISPATCH 2 EQUIPMENT FAILURE 3 6 FARE DISPUTE GENERAL INQUIRY 7 NONE NO SHOW DISPUTE 18 ONBOARDTIME 43 OP ATTITUDE OP DRIVING OPSCHED EARLY OP SCHED LATE OTHER PWDPASSEDUP 13 4 PASSED UP-PTS SCHEDULING 22 SCHEDULING ERROR 43 Total ICompliments I Cancellations Advanced Cancel 2,818 Late Cancel 1,799 Cancel at door 1,48 Same day cancel 5,689 Total 29,714 INo Shows I ITOTALPARATRANSITTRIPS j 111,111

76 COMPLAINTS Call Center Statistics November, 218 MV Keolis PARATRANSIT FIXED ROUTE FIXED ROUTE Total Calls 42,262 Contractor A Contractor B ADA COMPLAINT 3 APPOINTMENT TIMES 5 COMFORT DISPATCH 2 EQUIPMENT FAILURE 3 2 FARE DISPUTE 8 15 GENERAL INQUIRY 3 NONE NO SHOW DISPUTE 27 ONBOARDTIME 36 OP ATTITUDE OP DRIVING OP SCHED EARLY OP SCHED LATE OTHER PWD PASSED UP 15 3 PASSED UP-PTS SCHEDULING 11 SCHEDULING ERROR Total ICompliments I Cancellations Advanced Cancel 24,328 Late Cancel 1,432 Cancel at door 1,451 Same day cancel 5,278 Total 32,489 INo Shows I ITOTAL PARATRANSIT TRIPS I 9L94I

77 Passengers per Service Hour Totals 677,6 367,51 5,549, , RTC Service Summary Paratransit - Month Riders hip Service Hours Service Miles Wheel Chairs Jun-18 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 19,413 19, ,3 18,11 121,255 17,791 6,12 58,867 64,31 58,99 65,423 6, ,61 864,52 962, ,921 1,88, ,865 23,62 23,247 25,688 22,924 25,595 23,11

78 C*transdev MOE3LITY N5PRED ty YOU STATUS REPORT October 218 TOTAL BUSES RTC FLEET 332 DAILY REQUIRED FOR SERVICE 265 AVERAGE DAILY AVAILABLE 33 AVERAGE OUT Of SERVICE 29 AVERAGE RATIO Of AVAILABLE BUSES 114% TOTAL MILES TRAVELED (RTC OWNED REVENUE VEHICLES) 1,132,166 TOTAL GALLONS OF CNG FUEL 171,21 AVERAGE MPG PER BUS 6.6 NUMBER OF WORK ORDERS 1,613 NUMBER Of WARRANTY CLAIMS NUMBER Of PM s PERFORMED 248 AVERAGE MILES BETWEEN PM s 4,565 PERCENT Of PM s COMPLIANCE 1% NUMBER Of ROAD CALLS 44 NUMBER Of MAINTENANCE ROAD CALLS (CHARGEABLES) 26 MILEAGE BETWEEN MAINTENANCE ROAD CALLS 43,545 A/C REPAIRS 44 1/1

79 C*transdev MOBILITY INSPIRED BY YOU WHEELCHAIR LIFT REPORT October 21$ Unscheduled Repairs Qty Scheduled Repairs Qty Sensor/Switch 4 Sensor/Switch 6 Hydraulics Hydraulics 9 Electrical 5 Electrical 2 Belt Belt 1 1 Lighting Lighting Interlock system Interlock system Hardware 4 Hardware 16 Controller 4 Controller 9 No Problem Found No Problem Found 18 Damage Damage 8 Operator error Operator error 4 Total Unscheduled Repairs 19 Total Scheduled Repairs 83 Total Wheel Chair Lift Repairs 72 Wheel Chair Lift Issues reported to Radio by Number of Preventative Maintenance Operators Inspections completed Bus Series Qty Bus Series Qty 24 s 3 24 s s 6 25 s s s s s s s s 19 s /2 TAB 3a

80 C*transdQv MOlLlTY ln$plrd 13Y YOU ROADCAII REPORT October 218 CHARGEABLE QTY Air conditioning 2 Axles/hubs Body 1 Brake system Chassis Cooling system 8 Crank/Charging system 1 Differential Doors ADA Equipment 1 Electrical 3 Engine 5 Fuel system Heating system Steering Transmission 5 TOTAL CHARGEABLE 26 NON-CHARGEABLE QTY Accidents Dirty Radio Operator error 4 Out of fuel Cancellation Tires 5 No Problem Found 6 Warranty 3 TOTAL-NON CHARGEABLE 18 Series Recap(ratal chargeable) Qty FLEET INVENIORY October 218 TOTAL ROADCALLS 44 I Count Model/Length Year Manufacturer Status Series 29 E45 UNIVERSAL / GLAVAL In Service E45 UNIVERSAL I GLAVAL In Service 25 8 E45 UNIVERSAL / GLAVAL In Service 16 8 E45 UNIVERSAL / GLAVAL In Service E45 UNIVERSAL I GLAVAL In Service 18 6 E45 UNIVERSAL / GLAVAL In Service ill TAB 4

81 transdev MOBILITY INSPIRED Y YOU STATUS REPORT November 218 TOTAL BUSES RIC FLEET DAILY REQUIRED FOR SERVICE 291 AVERAGE DAILY AVAILABLE 314 AVERAGE OUT OF SERVICE 25 AVERAGE RATIO Of AVAILABLE BUSES 18% TOTAL MILES TRAVELED frtc OWNED REVENUE VEHICLES) 994,943 TOTAL GALLONS OF CNG FUEL 743,87 AVERAGE MPG PER BUS 7 NUMBER OF WORK ORDERS 7,573 NUMBER Of WARRANTY CLAIMS NUMBER OF PM s PERFORMED 28 AVERAGE MILES BETWEEN PM s PERCENT OF PM s COMPLIANCE 1% NUMBER OF ROAD CALLS 39 NUMBER OF MAINTENANCE ROAD CALLS (CHARGEABLES) 19 MILEAGE BETWEEN MAINTENANCE ROAD CALLS 52,365 A/C REPAIRS 41 1/1

82 *trqnsdev MOBILITY INSPIRED BY YOU WHEELCHAIR LIFT REPORT November 218 Unscheduled Repairs Qty Scheduled Repairs Qty Sensor/Switch 4 Sensor/Switch 6 Hydraulics 4 Hydraulics 1 Electrical 3 Electrical 2 Belt 1 Belt 1 Lighting Lighting Interlock system Interlock system Hardware 5 Hardware 23 Controller 2 Controller 11 No Problem Found No Problem Found 16 Damage Damage 12 Operator error 1 Operator error 3 Total Unscheduled Repairs 2 Total Scheduled Repairs 93 Total Wheel Chair Lift Repairs 113 Wheel Chair Lift Issues reported to Radio Number of Preventative Maintenance by Operators Inspections completed Bus Series Qty Bus Series Qty 24 s 4 24 s s 3 25 s s s s 8 17 s s 1 18 s s 1 19 s /2 TAB 3a

83 November 218 ROADCALI REPORT *trwisdev MOBILITY IN$PIRED BY YOU 339 CHARGEABLE QIY Air conditioning Body Brake system Chassis Differential Doors ADA Equipment Fuel system 1 Transmission 6 TOTAL CHARGEABLE 1 9 Count Model/Length Year Manufacturer Status Series 21 E45 UNIVERSAL / GLAVAL In Service E45 UNIVERSAL / GLAVAL In Service 25 8 E45 UNIVERSAL / GLAVAL In Service 16 8 E45 UNIVERSAL I GLAVAL In Service E45 UNIVERSAL / GLAVAC In Service E45 UNIVERSAL / GLAVAL In Service 19 Steering Heating system Crank/Charging system 1 Axles/hubs Cooling system 8 Electrical 1 Engine 2 Warranty 1 Cancellation 1 Radio Out of fuel Operator error 4 Accidents 1 NON-CHARGEABLE QTY Dirty Tires 11 No Problem Found 2 TOTAL-NON CHARGEABLE Series Recap)Total Chargeable) Qty FLEET NVENi ORY TOTAL ROADCALLS I 39 I 1/1 TAB 4 November 218 2

84 MONTHLY MAINTENANCE STATUS REPORT SENIOR TRANSPORTATION October 218 MONTHLY TOTAL TOTAL BUSES RTC FLEET 18 DAILY REQUIRED FOR SERVICE 11 AVERAGE DAILY AVAILABLE 13 AVERAGE OUT OF SERVICE 2 AVERAGE RATIO OF AVAILABLE BUSES 2 TOTAL MILES TRAVELED 2,235 TOTAL GALLONS OF DIESEL FUEL TOTAL GALLONS OF UNLEADED!E-85/CNG 3,828 AVERAGE MPG PER BUS 53 NUMBER OF WORK ORDERS 31 NUMBER OF WARRANTY CLAIMS NUMBER OF PM S PERFORMED 14 AVERAGE MILES BETWEEN PM S 1,445 PERCENT OF PM S COMPLIANCE 1% NUMBER OF PREVENTABLE ACCIDENTS NUMBER OF NON-PREVENTABLE ACCIDENTS 2 NUMBER OF ROAD CALLS 1 NUMBER OF MAINTENANCE ROAD CALLS 1 MILEAGE BETWEEN MAINTENANCE ROAD CALLS 18,232 NC REPAIRS 7 W/CREPAIRS 1

85 MAINTENANCE DEPARTMENT MONTHLY ROAD CALLS SENIOR TRANSPORTATION October218 CHARGEABLE Qty NON-CHARGEABLE Oty Accidents Air Conditioning Axles/Hubs Dirty Body Radio Brakes Operator error Chassis Cooling System Out of Fuel Cranking/Charging Sytem Cancellation Differential Doors Tires ADA Equipment Electrical No Problem Found Engine Fuel System 1 Warranty Heating system Wheel Chair Lift Steering Transmission Sub-Total-Chargeables Sub-Total-Non-Chargeables TOTAL ROADCALLS Failure Recap per Sub fleet (must equal Total Chargable Failure Number) Bus Series Qty fleet INVENTORY SENIOR TRANSPORTATION October 218 YEAR OF MODEL AND NUMBER OF BUSES MANUFACTURER OF BUS STATUS OF BUS BUS LENGTH OF BUS GLAVAL F-55 ENTOURAGE IN SERVICE GLAVAL E-45 UNIVERSAL IN SERVICE GLAVAL E-45 UNIVERSAL IN SERVICE 18

86 MONTHLY MAINTENANCE STATUS REPORT SENIOR TRANSPORTATION November 218 MONTHLY TOTAL TOTAL BUSES RTC FLEET 18 DAILY REQUIRED FOR SERVICE 11 AVERAGE DAILY AVAILABLE 13 AVERAGE OUT OF SERVICE 2 AVERAGE RATIO OF AVAILABLE BUSES 2 TOTAL MILES TRAVELED 18,22 TOTAL GALLONS OF DIESEL FUEL TOTAL GALLONS OF UNLEADED!E-85/CNG 3,24 AVERAGE MPG PER BUS 5.6 NUMBER OF WORK ORDERS NUMBER OF WARRANTY CLAIMS NUMBER OF PM S PERFORMED 14 AVERAGE MILES BETWEEN PM S 1,31 PERCENT OF PM S COMPLIANCE 1% NUMBER OF PREVENTABLE ACCiDENTS NUMBER OF NON-PREVENTABLE ACCIDENTS NUMBER OF ROAD CALLS NUMBER OF MAINTENANCE ROAD CALLS MILEAGE BETWEEN MAINTENANCE ROAD CALLS 18,22 NC REPAIRS 11 W/CREPAIRS 2

87 MAINTENANCE DEPARTMENT MONTHLY ROAD CALLS SENIOR TRANSPORTATION November218 CHARGEABLE Oty NON-CHARGEABLE Qty Accidents Air Conditioning Axles/Hubs Dirty Body Radio Brakes Operator error Chassis Cooling System Out of Fuel Cranking/Charging Sytem Cancellation Differential Doors Tires ADA Equipment Electrical No Problem Found Engine Fuel System Warranty Heating system Wheel Chair Lift Steering Transmission Sub-Total-Chargeables Sub-Total-Non-Charqeables TOTAL ROAD CALLS Failure Recap per Sub-fleet (must equal Total Chargable Failure Number). Bus Series Qty FLEET INVENTORY SENIOR TRANSPORTATION November 218 NUMBER OF BUSES YEAR OF MODEL AND MANUFACTURER OF BUS BUS LENGTH OF BUS STATUS OF BUS GLAVAL F-55 ENTOURAGE IN SERVICE GLAVAL E-45 UNIVERSAL IN SERVICE GLAVAL E-45 UNIVERSAL IN SERVICE 18

88 Non-Preventable Preventable Count of Determination Grand Accident/Incident Type Sep-18 Oct-18 Nov-18 Total Sep-18 Oct-18 Nov-18 Total Total Coach vs. Coach Collision with Animal Collision with Fixed Object Collision with Other Vehicle Collision with Unknown Object Door Closure Hard Stop Hit and Run by Other Vehicle Non-Collision Contact with Object Passenger Incident in Coach Pedestrian Incident Wheelchair Ramp Incident TOTAL PARATRANSIT ACCIDENT REPORT

89 RTC Paratransit Certification Statistics 1/1/218-1/31/218 Application Type Recertified Clients Level % Recertified Clients Level % New Applicants Level % New Applicants Level % Mail-in Applicants % Total Applications 945 1% Level 1 (Li) = Determination based on interview Level 2 (L2) = Determination based on assessment Certification Status Denied: 116 Approved: 759 Incomplete: 23 Pending: Visitor: 43 No Status: Other: 1 Total: 942 Eligibility Status Breakdown Recert Li Recert L2 New Li New L2 MaH Total Unconditional % Conditional % Presumed % Temporary ii % Visitor % Total Eligible % Not Eligible % Incomplete % Total % 12/18/218

90 RTC Paratransit Certification Statistics November 21$ Application Type Recertified Clients Level % Recertified Clients Level % New Applicants Level % New Applicants Level % Mail-in Applicants 128 2% Total Applications 641 1% Level 1 (Li) = Determination based on interview Level 2 (L2) = Determination based on assessment Certification Status Denied: 11 Approved: 482 Incomplete: 24 Pending: Visitor: 32 No Status: Other: Total: 639 Eligibility Status Breakdown Recert Li Recert L2 New Li New L2 MaH Total Unconditional % Conditional % Presumed % Temporary % Visitor % Total Eligible % Not Eligible % Incomplete % Total % 12/18/218