Utilities Department

Transcription

1 Utilities Department Mission Continue to improve our delivery of cost-effective water, irrigation water and wastewater collection services by empowering employees to responsively meet customer expectations for quality, value, safety, reliability and environmental responsibility. Vision Our customers will view Cape Coral Utilities as the benchmark for delivery of water, wastewater and reclaimed water services. Values We will anticipate customer needs and listen to their concerns. We will respond professionally, courteously and embrace innovation and improvement. Performance Measures W&S Performance Measures Perspective: Financial : Develop a balanced multi-year budget. Objective: Effectively manage financial resources to established plan across Utility. Key Performance W&S Revenues (104,920,298) (132,381,244) (119,441,413) (128,161,499) (137,801,905) Utilities Expenditures* % Utilized 116,012, ,381, ,441, ,161, ,801, % % % % % % % or (Decrease) from prior year 14.11% -9.56% 0.00% 0.00% 0.00% 1

2 Department Performance Measures Perspective: Learning and Growth : Implement effective employee development. Objective: Training Hours per Employee (hours) Performance Measures cont. annual hours TBD 4,240 4,664 5,088 5,724 6,148 of training hours per employee TBD Number of total training hours TBD 4,240 4,664 5,088 5,724 6,148 : Provide good levels of service to customer accounts. Objective: Increse levels of service to individual accounts. # Employees TBD TBD TBD TBD TBD TBD # Accounts TBD TBD TBD TBD TBD TBD Service Quality # Accts/Employee Survey Response TBD TBD TBD TBD TBD TBD Perspective: Learning & Growth : Decrease employee turnover rates. Objective: Develop and implement effective position evaulation to increase retention. Voluntary Terminations - Retirees TBD TBD TBD TBD TBD TBD Turnover 6.3% 6.0% 5.5% 5.3% 5.0% 5.0% New Hires TBD TBD TBD TBD TBD TBD Perspective: Learning and Growth : Maintain institutional knowledge among workforce. Objective: Develop and implement succession planning efforts. Employee Retirements TBD TBD TBD TBD TBD TBD Hours OOT TBD TBD TBD TBD TBD TBD Internal Promotions

3 Water Production Division Performance Measures Performance Measures cont. : Provide an uninterrupted supply of safe potable water for the consumer at a reasonable production cost. Objective: Maintain and promote increased efficiencies across industry recognized benchmarks. Average Daily Amount of Potable Water Pumped to system in Millions of Maximum Day Amount of Potable Water Pumped to system in Millions of Percent of Unaccounted for System Water 10.25% < 10.00% 10.00% 10.00% 10.00% <10.00% Losses Cost per 1,000 Gallons Produced $ 1.59 $ 1.64 $ 1.69 $ 1.74 $ 1.79 < $1.80 Southwest R.O. Plant number of POE Finished Water Quality Violations of MCL's North R.O. Plant number of POE Finished Water Quality Violations of MCL's

4 Performance Measures cont. Water Reclamation Division Performance Measures : Provide safe and effectively water reclamation services for the consumer at a reasonable production cost. Objective: Maintain and promote increased efficiencies across industry recognized benchmarks. Key Performance Projected d d d of Wastewater treated daily in Millions of 5 Year d Yearly Benchmark Benchmark * ** N/A of SSO's Per Fiscal Year caused by Lift Station failures Average Cost per 1,000 Gallons Produced Average Percentage Reuse (%) of CBOD removed per day in % < 1 < 5 $1.26 $1.30 $1.34 $1.38 $1.42 $1.34 < $ % 99.80% 99.80% 99.80% 99.80% 99.80% > 99.00% 98.63% >98.00% >98.00% >98.00% >98.00% >98.13% > 95.00% of TSS removed per day in % 99.36% > 99.00% > 99.00% > 99.00% > 99.00% > 99.07% > 95.00% Southwest WRF permit violations in fiscal year Everest WRF permit violations in fiscal year * additional flow estimated from UEP (Utility Extension Project) 6 & 7 ** additional flow estimated from UEP North < <1 4

5 Performance Measures cont. UCD/CBS Performance Measure Perspective: Customer : Provide for effective water and sewer collection and distribution services for the consumer at reasonable production cost. Objective: Coordinate meter read conversion across Utility to reduce unaccounted water losses and reduce meter read fees. Replace manual read meaters with radio read meters. 3-5 Yr ,000 6,000 6,000 18,840 Decrease meter reading cost per month. 100% radio meter reading ,680 1,680 1,680 5,275 66% 70% 80% 90% 100% 100% 5