Latest Business News CUSTOMER NEWSLETTER. In this issue Page 1 Message from the President WINTER 2010

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1 WINTER 2010 In this issue Page 1 Message from the President Page 2 Fuel theft protection security technologies First Outdoor Terminal with EMV in Portugal Tokheim selects Maestro and introduces SEPA in petrol stations Page 3 A new look for inflation equipment (T.I.E.) Focus on Yemen Page 4 Interview with Evelyne Perrier Page 5 Energopetrol selects Tokheim for the redevelopment of their network Tokheim confirms leadership in innovation, making dispensers future proof through TQC-VGA installations. Page 6 Dates for the diary Tokheim Crypto HSM+ is first in the world PCI Certified HSM Latest Business News Tokheim acquires Rohé companies in Romania, Serbia, Bulgaria, Lithuania And Latvia Tokheim secure business with Total AsPac Tokheim Italy awarded maintenance business by Tamoil Tokheim establish 100% shareholding in their Indian Joint Venture For more information, click 'Latest News' on CUSTOMER NEWSLETTER Message from the President During 2009, Tokheim s market environment has been difficult, as it has been for many other businesses, with customers delaying a part of their investments for renewal of equipment. This has been more visible in the countries impacted the most by the international crisis, such as Spain, Ireland and Eastern European Countries. During this difficult period, Tokheim has been able to adapt and perform well. Our dispenser business reduced slightly in Europe, but overall a strong demand in China and several African countries partially compensated for the reduction in other Countries. The successes with BP Europe and Total Asia will hopefully contribute positively next year. Systems deliveries have also been slower this year, but the award by Shell for business in Sweden, Norway, Netherlands and Luxembourg will support and further drive our future business objectives. Service and construction business remained stable at constant scope. Overall, our revenue for the first six months (May to October 2009) has decreased by 3% compared to the same period last year at constant scope, but increased by 10% thanks to the effect of acquisitions. We expect that 2010 will be slightly better than 2009, especially in the second part of the year. Tokheim will continue with its strategic efforts throughout the company to further improve quality and efficiency and invest for continued growth. Dispensers will benefit more from globalisation of our engineering and production on a worldwide basis. Systems will expand in several European countries with EMV roll-out. Service will stay stable at constant scope. We will also benefit from the acquisition of a majority stake in 5 subsidiaries of Rohé (Bulgaria, Romania, Serbia, Lithuania and Latvia) and from the acquisition in progress to secure 100% of the shares in our Indian Joint Venture. I would like to thank you, our customers for the business you award us, your continued support and relationship. Many thanks also to our employees for their continued commitment; our consistent determination together with the high quality of our teams remain our key assets. I wish you and your family a happy, healthy and prosperous New Year. Patrick Berthon President and CEO

2 Fuel theft protection security technologies Tokheim introduces a range of innovative and scalable dispenser security technologies that offer excellent levels of fuel theft protection. A range of systems is available to suit all budgetary and market requirements. The entry-level solution provides a first and important level of security: It protects Quantium fuel dispensers against unauthorized access by applying sensors to activate an alarm and make the dispenser inoperable until reset; The stand-alone nature of the system ensures retrofitting to Quantium T range dispensers is effortless; The integrated controller module offers a convenient interface in order to allow authorized dispenser access for service technicians and forecourt personnel. In addition the system can be upgraded with additional functionalities in a later stage: Customers can select the level of security that suits the specific needs of their forecourt; The alarm and dispenser shut down functionality can be extended with remote monitoring and alert capabilities, which enables the site owners to take appropriate action at an early stage; And of course one can combine the above-mentioned proactive protections with traditional solutions such as more robust and secure locks to prevent unauthorized opening of doors. Contact your local sales office for more details for fuel theft protection customization requests ( click 'About Tokheim' and then 'Tokheim Worldwide to find your local Tokheim partner). First Outdoor Terminal with EMV in Portugal Tokheim installs the first EMV SIBS certified outdoor payment solution in Portugal. The Fuel POS product family now features a certified indoor and outdoor solution. The first station in Portugal belongs to Ecobrent and is located in Prior Velho, not far from Lisbon airport. The site is equipped with 2 Quantium 500 dispensers and 4 DITs (iq Titan pinpad). Each filling position has one integrated outdoor terminal. The station opened its doors on the 4 th of November with the 4 outdoor terminals fully operational. The feedback from the marketplace has been hugely positive and should allow Tokheim Iberia to increase their system market share in Portugal. Tokheim selects Maestro and introduces SEPA in petrol stations On the 1 st of October, Tokheim announced a partnership with Maestro that introduces a new pay processing system at Belgian petrol stations. This cooperation ensures that Tokheim can now supply terminals to the market that fully comply with the SEPA standards (Single Euro Payments Area). This means that the terminals meet the payment requirements of tomorrow and demonstrates Tokheim s commitment to future-proofing their retail solutions. One of the major benefits of the system is that it enables petrol station managers to accept payments with different debit cards and to work together with their preferred acquirer. 2

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4 Interview with Evelyne Perrier Could you tell us about your career? I joined Satam in My first position was in the Export division for retail petroleum and metering equipment. At that time, I was based in France and used to travel 2 or 3 times every year to visit our subsidiaries in Africa and Europe. I was in charge of both sales and sales administration. In 1985, I became Export Director for Europe, Africa and Middle-East, reporting directly to the President of the company. As the company expanded through acquisitions, I retained my position with slight changes relating to the areas i was responsible for. I am now finishing my career at Tokheim as Sales Director for French speaking African countries and French territories. Evelyne Perrier Age: 62 Divorced, 1 daughter, 1 grand-daughter Background: International commerce, authorised nurse Last position at Tokheim: Area Sales Director for French speaking Africa and French territories Counsellor for International Commerce for the French Republic since 1984 As a woman in an industry and market mainly dominated by men, did you face many challenges? When I started my career, it was difficult to prove myself as a 25-year-old woman, especially in areas such as the Middle- East and Africa. I used to carry a letter from the President enabling me to sign contracts, and I had to use this letter several times to sell equipment in Egypt, Yemen, etc. Nowadays it s easier, but I remember that at the beginning, some customers were even trying to test me with detailed technical questions. As I knew the subject very well, they soon realised that I was experienced and knowledgeable, but most of the time I had to put my pride to one side. Also, several times during my career, I was offered the opportunity to work abroad in a Subsidiary, but each time I had to refuse because I had a young daughter and I was an single mother. My parents helped me a lot bringing her up, especially when I was travelling. Working in a foreign country would have been impossible without the help of my family. What did you like most about your job during these 40 years? During the 70s and the 80s, travelling to Africa and Middle-East was not as easy and cheap as today. So we used to make round trips of 2 to 3 weeks and I remember having spent numerous weekends away from my family. As I was an authorised nurse, I participated in vaccination campaigns in African countries and Madagascar, mainly financed by one of our customers, an oil company. I was member of a Non-Governmental Organisation Aide à l Enfance africaine (Help African Children) of which I have been President and Vice-President. There is one particular thing that I remember. When I was in Burkina Faso, a young boy riding a solex bike was staring at me. He told me: Remember me, I have been adopted by a French family thanks to you! and he gave me his musical instrument. I was very touched, but did not accept it as he needed it more than me. He was one of the children I had vaccinated and who I had subsequently told about to a French family of expats working for an oil company, that were seeking to adopt a child in Africa. Also, I have good memories of my travels with the French government, as Counsellor for International Commerce. That greatly helped establishing Tokheim s reputation in many countries. There are also things that I disliked during my travels. Facing poverty and violence is not easy What are your plans now that you are handing over your responsibilities? Last year, we have acquired, together with my daughter and my son-in-law, an abbey of the 12 th century (partly re-designed during the 16 th century) in the South of France, near Béziers, and we are going to use it as a gîte. In addition, we have vinegrapes and fruits apples, apricots, oranges. My son-in-law is training in oenology and my daughter is managing the gîte and the shop where we sell local products (fruit juice, wine, jam, etc.). So, I will now spend my time helping them and enjoying my time with my 3 year-old grand-daughter. I will also spend more time with my old parents who live in Viarmes, near Paris, where I keep my main house. I would like to thank Tokheim to have offered me such an outstanding international career that allowed me to travel around the globe and discover many different cultures and religions. We thank Evelyne for all she has done for Tokheim, and we wish her Joy and Success in her future life. 4

5 Energopetrol selects Tokheim for the redevelopment of their network The reconstruction of 60 sites at Energopetrol owned by INA/MOL is well under way. 12 sites have been fully redeveloped with new Quantium Q500T dispensers and/or Tokheim Spectra dispensers retrofitted to IFSF/LON protocol. All sites will be equipped with Fuel POS forecourt controllers including the Tokheim tank level gauge option. Energopetrol possesses a strong market position, and will now operate INA Bosnia which was operating independently in the past. This opens new possibilities to extend the successful partnership with Tokheim. Distributor Sekom, based in Zagreb Croatia, is Tokheim s company of choice for 2 nd and 3 rd level Call Centre. Sekom operates in Slovenia, Croatia and Bosnia and opened a new branch office in Sarajevo early this year. Tokheim s Fuel POS combined with Sekom s local knowledge and expertise provides customers with a wide range of choice and flexibility. Tokheim s Regional Sales Director, Erik Stoits, explains: Not only are we able to deliver unified and professional software solutions focused on large station networks, but we can also provide tailor-made customer solutions for smaller networks. We also provide a range of services tailored towards the needs of independents this wide range of possibilities is Tokheim s strength. Tomislav Sekusak, Managing Director of Sekom, says: Teaming with Tokheim has not only improved our technical know how, it also helped us maximize our marketing reach, which introduced scalable IT solutions for oil industry in three countries. With the help of Tokheim, Sekom can now focus on giving our customers additional care and value. Tokheim confirms leadership in innovation, making dispensers future proof through TQC-VGA installations Recently Tokheim installed pilot dispensers with TQC-VGA at BP Lower Earley in the UK, and at Vissers Olie in the Netherlands. Both installations and subsequent operations have gone smoothly. The site owners are very enthusiastic about a number of key features including the screen lay-out, user interface handling, screen readability, and most of all the multi-media features. One of the features that proved most popular was the fact that they can install their own proprietary media files with convenience store articles or advertising of local retailers - making it unique compared to conventional dispensers. According to the Fraser Brothers in Lower Early: Since installing the equipment we have seen a great increase in the use of Ultimate grade fuels and car wash sales. This is contributed by our advertising media displayed on the screens. The screens are really big and the customers like the large sales figures and interesting media displayed. The TQC platform is packed with features such as fraud detection, software download, and remote diagnostics. Furthermore it has a broad extended on-board functionality like automatic temperature compensation, vapour recovery, Ethernet and Unit Price Display. Alongside standard multimedia functionality, the TQC-VGA provides a comprehensive range of additional benefits including: Brand promotion, Product promotion, Dynamic product and pump number indication, Customer convenience and safety through event related instructions and warnings, Volume, amount and price in very large character sizes, Upgrade path to incorporate media communication features, Customizable screen content and graphics (i.e. corporate style). 5

6 Dates for the diary Automechanika Roma Rome, Italy February 2010 IFFE Birmingham, UK March 2010 (International Forecourt & Fuel Equipment Show) SITL Paris, France March 2010 (International Week of Transport and Logistics) Service Station - Shop & Carwash Brussels, Belgium 9-12 May 2010 Tokheim Crypto HSM+ (Host Security is first in the world PCI certified HSM Modules) We are proud to announce that the Tokheim Crypto HSM+ has been approved under the PCI PTS security program. The Crypto HSM+ is the first HSM that is approved by PCI SSC. Thanks to the experience of Tokheim as manufacturer and Brightsight as laboratory the evaluation process went smoothly and successfully. The PCI PTS HSM security requirements were issued in April 2009 and are tailored to Host Security Modules (HSM) used in PIN Transaction System (PTS) networks. Crypto HSM+ is a dedicated HSM application, running on Crypto VGA hardware and firmware. 6 Contact details Corporate Headquarters Europe Tokheim Group SAS Paris Nord 2 B.P , rue des Chardonnerets Roissy C.D.G. Cedex - France Phone: +33 (0) Fax: +33 (0) PCI Security Standards Council - Approved PIN Transaction Security For any further information and detailed contacts for each country, please visit our website at or us at info@tokheim-international.com Tokheim News is published by Tokheim Marketing Department Editors: Iffet Yazici, Bill Arundel, David MacHale Articles: Patrick Berthon, Jeroen van Pelt, Paul Sloekers, Patrick Benso, Frans Heesters, Gabriel Blanco, Marijke de Jong January Marketing Communication Tokheim Group SAS Design & Print : STUDIO TACTIC