OPENSAP IMAGINE IOT PROTOTYPE CHALLENGE

Transcription

1 OPENSAP IMAGINE IOT PROTOTYPE CHALLENGE STORY SUMMARY The local police force wants to improve effectiveness of their parking control force to increase revenue and reduce illegal parking. STORYLINE The city Megapolis is a medieval town in central Europe and has grown significantly in recent years. As a consequence there are too many cars and not enough parking spaces. Many people park their cars without buying parking tickets or on premises reserved for residents in the streets that are far too narrow for so many cars. The local police force is trying their best to quickly respond to the cars parked wrongly, but recent budget cuts has left the force understaffed and the ways are very long. Thus the police is searching for a way to be notified in real time about wrongly parked cars, so an officer can be sent directly to the location to ticket the wrong-doer before he/she can move their car away again. If the ticketing rate is increased, the police budget will be stocked up and the parking offenders will learn a valuable lesson, ultimately tidying up the city of Megapolis. The desired solution will report parking offenders in real time by scanning the license plate and checking whether a parking ticket was bought through an app or not. If no ticket was bought within minutes, an alarm will appear on a smartphone carried by nearby police officers. In the solutions app the precise location of the offending car will be marked, allowing the officers to quickly move towards their target using personal transportation (e.g. Segways) and ticket the offender swiftly. While on-site, the officers have the chance to react to special situations, like the use of an archaic paper ticket machine or medical emergencies. After checking the legitimacy of the offense, the ticketing is done by simply tapping approve on the smartphone, setting into motion an automated process where the registered owner of the car will receive the ticket with payment instructions by mail.

2 PERSONA NAME: Officer Jenny IF ONLY I WOULD FIND PARKING OFFENDERS. JOB TITLE: Parking Control Unit (PCU) Officer JOB RESPONSIBILITIES: - Walk the streets in a designated part of Megapolis - Check car by car for parking offenders - Document offending cars by taking photos and writing down the exact time, location and a short description of the scene - Putting the collected tickets into the central computer system so the tickets can be mailed to the offenders NEEDS: - I need to know where parking offenders are, instead of wasting time on legitimate parkers - I need to move faster between targets - I need to do the bureaucratic things faster STAKEHOLDERS: - PCU partner - PCU chief - Mayor - The residents of Megapolis *) BACKGROUND: 0 years old, single, police officer, years working experience in parking control, can t walk that long due to knee injury, people person, bit of an underachiever, often has to do extra hours to catch up on paper-work. MAIN GOALS: - Fulfil the necessary quota of tickets to avoid conflict with her boss - Avoid extra hours to spend more time with her friends - Be target-oriented instead of checking every car in the street for potential offenders PAIN POINTS: - Checking every car in every street - Poor ratio of tickets/cars checked - Lot of time spent on paperwork - Injured knee makes walking long hours painful COMPETENCIES: Introverted O Outgoing Indoors O Outdoors Reactive O Proactive Lone Fighter O Work in team Paper-work O Field-work *) Picture taken from opensap Imagine IoT Prototype Challenge Template

3 TOUCHPOINTS FEELINGS MINDSET ACTIONS POINT OF VIEW With my injured knee, I need to know where parking offenders are, so I don t have to walk from car to car all day. As a people person, I need move fast between targets, so I can fulfil my quota quickly and can chat to my colleague without bad conscience. As a field-work oriented person, I need to do paper-work faster, so I can reduce extra hours and go home on time. USER EXPERIENCE Arriving in street Checking st car Walking to nd car Checking nd car Walking to rd car and checking it Urgh, so many cars! I hope I can find a lot of offenders here. Ha! No ticket! I got you, Mister! Darn, he DOES have a ticket, it just slid down the dashboard into the pile of 0 others Why does it have to be so cold today? Who parks like that? I wish I could give them a fine, but they have a proper ticket. HA! Finally! You get a fine for not having a ticket! Street Car Street Car Street Car

4 TOUCHPOINTS FEELINGS MINDSET ACTIONS Taking out ticket block and pen Writing down license plate, date and time, location and scene description Pasting ticket to car Putting block and pen away Taking camera out to take evidence pictures Putting camera away Checking the rest of the street Checking other streets until the daily quote is met A nice colleague offers to take over Jenny s ticket and put them into the system I wish my hands were not so numb from the cold. It is difficult to write like this This documentation is so tedious Why is this camera never working? Ah, finally. Unbelievable! I checked like 50 cars and only had no ticket I still need 8 more and it is already so late! Yawn, I m tired and my knee hurts from all the walking. It is almost time to go home, but I still have to put in all the reports into the system.extra hours again, I guess. Thank you soooo much, Jared! You were always my favourite colleague! I wonder if should ask him out some time? Pen Pen Camera Street Computer Ticket Block Ticket Block Street Police Station Jared Camera Cars Ticket Block Pen 4

5 PROTOTYPE First, I would like to present you some mock-up screenshots with explanations. Afterwards I will present the same screenshots in context to each other, explaining how the app should work. All map screenshot have been taken from Google Maps. City and district Other police officer Moveable and zoomable map Parking ticket expiring in less than 0 minutes Nearest parking offenders (street name and distance to your current location) City name Other police officers Districts Your location Moveable and zoomable map Back ) Behaimstraße 60 m ) Zillestraße ) Horstweg.0 km Megapolis 04:5 0: -05:6 Parking offenders Your location Time since illegal parking started (e.g. ticket expired) Time until ticket will become invalid City name, district and street Map Parking offender Your location Offense related information Details about offending vehicle, making identification easier Back Det. Danny Lawson ) Behaimstraße 60 m 04:5 ) Zillestraße 0: ) Horstweg.0 km -05:6 >Behaimstraße M EH464 Entered Street: 08//9 4:06 Parked on Street: 08//9 4:0 Ticket valid until: No ticket License plate: B-EH464 Car Manufacturer: BMW Model: 8d Colour: Silver Special: Soft-cover convertible Dismiss Approve Police officer name, photo (optional) and quick call License plate camera screenshot (taken at the street entrance) Live feed of surveillance camera, showing the offending vehicle Dismiss ; takes you to a simple screen where you can describe why you deem this ticket not applicable (e.g. paper ticket, system error) Approve takes you to a camera screen, where you can take some evidence photos and then the ticket will be sent out to the car owner for fining 5

6 Det. Danny Lawson ) Behaimstraße 60 m 04:5 ) Zillestraße 0: ) Horstweg.0 km -05:6 >Behaimstraße Entered Street: 08//9 4:06 Parked on Street: 08//9 4:0 Ticket valid until: No ticket License plate: B-EH464 Car Manufacturer: BMW Model: 8d Colour: Silver Special: Soft-cover convertible Please explain why this ticket should be dismissed: Dismiss Tap on the blue other officer symbol Tap anywhere on the map ) Behaimstraße 60 m 04:5 ) Zillestraße 0: ) Horstweg.0 km -05:6 Tap on the entry in the parking offender list >Behaimstraße M EH464 Entered Street: 08//9 4:06 Parked on Street: 08//9 4:0 Ticket valid until: No ticket License plate: B-EH464 Car Manufacturer: BMW Model: 8d Colour: Silver Special: Soft-cover convertible Dismiss Approve Tap on the Dismiss Tap on the City name Tap on the district name on the map OR Tap on the Approve Megapolis >Behaimstraße Approve 6

7 EPILOGUE As a consequence of now knowing exactly where a parking offender is, Officer Jenny s productivity has skyrocketed. In fact, her whole unit is doing so well that they were able to stock up the budget and equip the officers with personal transportation (Segways) allowing them for even faster travel between locations. Additionally, as all information is synchronized through the IoT, the amount of paperwork has dropped dramatically. All fines are sent out automatically after approval so Jenny does not have to pull extra hours, typing in all the information into the police computer system. 7