January Today s Agenda

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Jean Reynolds
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1 January 2017 Today s Agenda Lynn DeGenova, Aftermarket Training Manager - Uptime 2017 Sarah Newton, Sales & Marketing Associate - DEX News Karen Bumgardner, Field Sales Support Specialist - Parts Support Update Brian Riddleberger, Product Manager, Aftermarket Marketing - Current Aftermarket All-Makes Promotions Gordon Lindsay, Product Marketing Manager, Cab & Chassis - Radiator/CAC - Overhaul News

2 Uptime 2017 Update Lynn DeGenova Aftermarket Training Manager

3 Uptime 2017

4 2017 Performance Bonus Program Sign-Up Form on TDP, Parts Home Page Deadline January 31, 2017 Questions Contact your DPM

5 DEX Update Sarah Newton Sales & Marketing Associate

6 Renovated Product Offerings Renovated Parts are check for fit, form, and function, and fall between the minimum and maximum specifications. Items outside specifications are repaired or replaced. Wearable items such as seals, etc. are replaced. Item is cleaned and repainted for sale. Dex will not renovate any part offered by Mack/Volvo Reman centers. Full Paint and body shop capabilities. Expanding product line

Lens restored to OEM functionality and ASTM D10003-9 standards for hazing and luminous transmittance

7 Renovated Volvo Headlamps Cost effective alternative to new headlamps One year limited warranty All new bulbs and sealing gaskets installed All electrical components tested to ensure functionality Lens restored to OEM functionality and ASTM D standards for hazing and luminous transmittance NO CORE CHARGE! Dex Part # Description Price Dex Left Hand $ Dex Right Hand $175.00

8 Polished Aluminum Rims Many styles available 200+ currently in stock Polished inside and out Meet DOT specifications

Renovated Hoods Recycled hood, primed and ready to paint. All makes Renovated using OEM approved process, paint & materials Genuine/OEM Hoods (not aftermarket) Cost efficient vs.

9 Renovated Hoods Recycled hood, primed and ready to paint. All makes Renovated using OEM approved process, paint & materials Genuine/OEM Hoods (not aftermarket) Cost efficient vs. buying new No core charge Reduces down time and body shop labor Only renovated product line using OEM specifications and approval Quality Axalta paint products (formerly Dupont) Ideal for body shops looking to reduce preparation and turnaround time Backed by Dex renovated warranty program

10 Painted Hood Program Renovated hood, Painted to customer specifications Backed by Dex renovated warranty program and Dex paint warranty Ideal for shops with limited or no paint booth Drop ship ordering direct to customer

quality checks for fit, form, and function using tested and calibrated machining equipment Backed

11 Renovated Flywheels Genuine OE Flywheels All makes Renovated to meet or exceed industry accepted guidelines and/or practices Renovation process includes machining of the mating surface and quality checks for fit, form, and function using tested and calibrated machining equipment Backed by Dex Renovated Product Warranty Can provide a quick and efficient bundling opportunity with clutch jobs

Each EGR cooler housing is checked for cracks and abnormal wear.

12 Renovated EGR Coolers Only OE approved cleaning methods Pressure and flow testing to meet or exceed industry standards Thorough inspection of all o-ring and gasket surfaces aneweld joints. Each EGR cooler housing is checked for cracks and abnormal wear. Repairs are made as necessary to ensure proper sealing, function, and product quality Installation kit (seals, gaskets, hose, and clamps) Core information and return package 1 year/unlimited mile warranty

13 Added Value Engines Recycled engine with added value Dyno tested Wearable items replaced (list items?) Video of running engine available for viewing before purchase

14 Parts Support Update Karen Bumgardner Field Sales Support Specialist

15 Order Import Parts Compass Change 1. Order Import now includes an Excel File option A. When importing an order into Parts Compass, you can now use either the old format or the new which is taken from an.xlsx file. Below is an example of what it will look like. You must use the templates to use the.xlsx file format. B. The templates were attached to the December Parts Compass release notes which can be found on the TDP. Aftermarket Parts Sales & Marketing

Volvo Reason Code 20 Discrepancy changed for part Unknown Part/Reason Code 20/21 and 20/22 When a discrepancy needs to be entered for either of the above reason codes, an error will appear if you

16 Volvo Reason Code 20 Discrepancy changed for part Unknown Part/Reason Code 20/21 and 20/22 When a discrepancy needs to be entered for either of the above reason codes, an error will appear if you enter the same part twice. If you do not know the part number you are returning, enter part number 100 to help it move through the system more efficiently. If you do know the part number being returned and it is different than the one ordered, enter the part number being returned. Please use part number 100 for the line below if the part number received is unknown. Aftermarket Parts Sales & Marketing

2017 Carlisle Survey Please note, the 2017 Carlisle Parts Manager Survey opened on January 9 th, 2017. The survey will be open until February 3, 2017.

17 2017 Carlisle Survey Please note, the 2017 Carlisle Parts Manager Survey opened on January 9 th, The survey will be open until February 3, The purpose of this study is to determine your satisfaction with the products and support we provide to your parts operations. Your feedback is extremely important to us and will be used to help shape our future direction. A link to the survey was sent via to all contacts loaded as a Parts Manager in Dealer Manager. If you have any questions or issues accessing the survey, please feel free to contact your Field Sales Support Specialist: -Northeast (also supporting Ray Dueck): David Pettine david.pettine@volvo.com Southeast (also supporting Dan Cady): Linwood Lee linwood.lee@volvo.com Central (also supporting John Croft): Karen Bumgardner karen.bumgardner@volvo.com West (also supporting John Power): Jordan Swaim jordan.swaim@volvo.com Manager, Dealer & Fleet Sales Support: Matt Parker matt.parker@volvo.com Aftermarket Parts Sales & Marketing

18 All-Makes Update Brian Riddleberger Product Manager

19 VDS-4.5 / EOS-4.5 Update Available Now!!! Benefits versus current specification 20% wear protection improvement 50% higher oxidation resistance 80% increase in high temperature viscosity control Some of the most aggressive OEM recommended oil drain intervals (up to 60,000 miles) *Tested and approved using Volvo and Mack Genuine product Product Data Sheets and Technical Guides going out to dealers the week of 1/9 Product launch transition plan details can be found on the TDP PSM16-V-NA-93 PSM16-M-NA-90

20 Mack Engine Oil EOS-4.5 Made with customized / proprietary additive technology o Differentiated formulation developed for optimum performance in all Mack engines NEW PRODUCT Backwards compatible wherever EO-O Premium Plus or API CJ-4 oils used o Direct replacement for the engine oils you are using now Exceeds EOS-4.5 requirements o o Outperforms Market General EOS-4.5 competitive products Meets or exceeds the requirements of all other North American, on-highway, diesel engine manufacturers Will cover the broadest group of engine OEM and model years o Recommended for 2017 engines The EOS-4.5 claim on a competitive label won t guarantee performance equal to Mack Engine Oil EOS-4.5

21 Volvo Premium Motor Oil VDS-4.5 Made with customized / proprietary additive technology o Differentiated formulation developed for optimum performance in all Mack engines NEW PRODUCT Backwards compatible wherever VDS-4 or API CJ-4 oils used o Direct replacement for the engine oils you are using now Exceeds VDS-4.5 requirements o o Outperforms Market General VDS-4.5 competitive products Meets or exceeds the requirements of all other North American, on-highway, diesel engine manufacturers Will cover the broadest group of engine OEM and model years o Recommended for 2017 engines The VDS-4.5 claim on a competitive label won t guarantee performance equal to Volvo Premium Motor Oil

VDS-4.5 / EOS-4.5 FAQ What oils should dealers stock and how? Bulk VDS-4.

5 10w-30 o Will cover the broadest group of engine OEM and model years o

5 15w-40 o Mack E-tech engines o Cummins ISX 15 (2009 and older) and

22 VDS-4.5 / EOS-4.5 FAQ What oils should dealers stock and how? Bulk VDS-4.5 / EOS w-30 o Will cover the broadest group of engine OEM and model years o Recommended for 2017 engines Drums/Cases VDS-4.5 / EOS w-40 o Mack E-tech engines o Cummins ISX 15 (2009 and older) and mid-range engines o Navistar mid-range engines Drums/Cases FA-4 10w-30 (VDS-5 / EOS-5 currently being developed) o Optimal for 2017 engines that were factory filled with FA-4 oil

23 Reminder- Pewag / Refuse Opportunities

Twist &Lock technology Available in Aero Black, Clear, or Mirror

24 New Product Real Wheels Aero Dynamic Wheel Covers for Trucks and Trailers Single and Dual wheel configurations available Patented Twist &Lock technology Available in Aero Black, Clear, or Mirror Stainless Each Kit includes 4 covers, brackets, and mounting hardware

25 New Product EDGE by Aero Dynamic Side Skirting for Trailers Multiple trailer configurations available Simple installation Light weight Extremely durable Fuel Savings of 4-6 percent

26 Road Choice Expanded Offering! New Aerodynamic Mud Flaps Reduces drag and can save on fuel Lighter than conventional Flaps MF2424GFB MF2430GFB G-Force Aerodynamic Flap 24 X24 G-Force Aerodynamic Flap 24 X30

27 All Makes Magnum Tube Bumpers * Does not include Moose Guards NEW! NEW! NEW! NEW! NEW! NEW! Now Available Tube Bumpers for: Freightliner Cascadia International Prostar Freightliner Coronado KW T680 / T880 Western Star 4700 Peterbilt 386 / 388/ 389 /579 Western Star 5700 Exclusive: you are the One Stop Shop for All Makes tube bumper needs.! Place your orders now in preparation for February 2017 Select Promo

28 Seat Commit Programs Seats Inc., Sears, and CVG are back for enrollments are still in effect Slight changes to Seats Inc. and CVG Please review Bulletins on TDP Review 2016 results / Select 2017 Levels Fill out Commitment signup Form and send to appropriate parties as noted on bulletin.

3 commitment levels to choose from See bulletins # PSM17-M-US-1, PSM17-V-US-1 Canada Program: Save up to 10% on

29 Meritor Brake Shoe Commitment Program US Program: Save up to 11% on popular Meritor Brake Shoes and Kits when ordering in trailer load quantities. 3 commitment levels to choose from See bulletins # PSM17-M-US-1, PSM17-V-US-1 Canada Program: Save up to 10% on popular Meritor Brake Shoes and Kits when ordering in pallet load quantities. 5 commitment levels to choose from See bulletins # PSM17-M-CA-1, PSM17-V-CA-1 Commitment Form must be returned by Jan 31 st. SIGN UP TODAY!

30 Exide Battery Promotion US ONLY Offer Expires January

31 SELECT Parts Store Specials January 2017 Genuine Bulldog and Volvo Branded Oil - $2 Off Per Gallon Road Choice Brake Chambers - $5 Off Road Choice Steel Wheels - $10 Off Road Choice Wiper Blades - 50 % Off

32 SELECT Parts Store February 2017 Select Promotions Genuine Mack and Volvo Transmission Fluid - $2 Off Per Gallon Road Choice Brake Shoe Kits - $5 Off Road Choice Lighting 10% Off Magnum Tube Bumpers* - $50 Off MAPP Marketing Select Promotions Road Choice Clutches- $50 Off Road Choice Air Springs- 10% Off Road Choice Shocks- 10%off

featuring: 1) Prestone Benefits of proper coolant Maximizing

33 Upcoming Webinar Information Don t miss our next supplier training on January 17 th at 10:00 a.m. featuring: 1) Prestone Benefits of proper coolant Maximizing Uptime with Prestone 2) Road Choice HVAC 2017 Growth Incentive All Makes target initiative

34 Cab & Chassis Update Gordon Lindsay Product Manager, Cab and Chassis

Volvo Painted Sealed Cab Program From the

35 Volvo Painted Sealed Cab Program From the Daycab to the 780, we have all VN cabs available Professionally painted using Imron paint All Factory Colors Available Features: All Cab Glass Window Seals Electric Window Regulators Doors Door Windows Door Seals & Latches Flush BOC Light if Originally equipped Freight included Available via VDSP Program 333

match Available for Volvo Hoods Professionally painted using Imron paint All Factory Colors

36 Volvo & Mack Painted Hood Program 3 Volvo Hoods and 1 Mack Hood currently available VNL Standard Wheel Opening VNL Large Wheel Opening VNM Hood CXU Mack Hood Optional 3-Piece Bumper Painted to match Available for Volvo Hoods Professionally painted using Imron paint All Factory Colors Available Fully enclosed shipping container for protection Freight included Available via VDSP Program 333

painted using Imron paint All Factory Colors Available Minimum Order Required of 15 pieces Mix

37 Bulk Painted Parts Program Volvo VNL Bumper Pieces Available Classic and Aero Styles Standard and Large Wheel opening configurations Available with or without Fog Lights Professionally painted using Imron paint All Factory Colors Available Minimum Order Required of 15 pieces Mix and Match any part numbers Must be the same paint code Freight included Available via VDSP Program 333

Reminders Prepare your inventory for crash parts Genuine

tank = new transmission lines (TPI 261-050) LPA auto

saves you money Let your OPS and customers know the price

38 Reminders Prepare your inventory for crash parts Genuine Radiator changes in April 2016 new fittings on the bottom tank = new transmission lines (TPI ) LPA auto reordering VDSP offers both old and new style radiator and saves you money Let your OPS and customers know the price advantage! Road Choice Radiators and CACs are available for your All-Make business

39 Questions Gordon Lindsay Product Manager (mobile)

40 Powertrain Update Brandon Page Product Manager, Powertrain

41 Overhaul Quote Web-based Calculator Pricing is now updated for 2017 Quote calculator is the best place to start to quote all Mack and Volvo D, MP, and E7 engines It helps identify parts required for each overhaul level and includes Dnet and customer pricing options Located on the TDP under PARTS>Mack/Volvo Overhaul>Quote Calculator

42 2017 Overhaul Training Webinar Feb 1st Learn all the details of the Overhaul Program, including program structure, components, and warranty Quoting and Sales Methods Customer targeting and market analysis Sign up on the PARTner under events>webinars or click on the rotating banner on the homepage of the TDP

43 Overhaul Double Idler Gear Promotion Extended to December 31, 2017! Must be Level 3 Overhaul RO must show labor credit passed to customer and purchase of gear: 11L , 13L , 16L Eligible on EPA07 and EPA10 Engine Limit 1 per Truck VIN Offer expires 12/31/2017!

44 Brandon Page Powertrain Product Manager Contact Information

45 Questions Gordon Lindsay Product Manager (mobile) there is no charge for awesomeness

46 Keith Kleine Ball Volvo Truck Center

47 Questions? Next PARTS TALK February, 2016 Supplier Webinar January 17, 2017 Featuring Prestone and Road Choice HVAC

48 Parts Talk Survey Don t forget.fill out survey at the end of presentation for a chance to win a $100 VISA gift card!

MACK OVERHAUL AND POWERTRAIN PARTS UPDATE. Look inside for information on new programs and tools to help you quote, sell and profit.

MACK OVERHAUL AND POWERTRAIN PARTS UPDATE Look inside for information on new programs and tools to help you quote, sell and profit. FALL 2016 MACK OVERHAUL We built it. We can overhaul it. New kits to