VEHICLE WARRANTY MANUAL

Transcription

1 VEHICLE WARRANTY MANUAL Please read completely thoroughly to ensure your safety and proper care of your SCA Performance vehicle Gadsden Highway Trussville, AL (205) Fax (205)

2 Table&of&Contents& Vehicle'Operation'and'Maintenance.3' Custom'Component'Maintenance'Schedule 4' Original'Owner s'assistance'program 6' Warranty'Coverage'AtCACGlance..9' Wheel'Warranty 11' Custom'Paint/Striping'Warranty 11' Electronics/Auxiliary'Lighting'Warranty 11' Engine'Upgrades/Tuning'Warranty.11' Suspension'Warranty.11' What'Is'Not'Covered..12'

3 AN IMPORTANT MESSAGE TO SCA PERFORMANCE CUSTOM VEHICLE OWNERS COMMITMENT TO YOU At SCA Performance, we are committed to assuring your satisfaction with your new custom vehicle. Your dealer also wants you to be completely satisfied and invites you to return for all your service needs. VEHICLE OPERATION AND CARE Considering the investment you have made in your custom vehicle, we know you will want to operate and maintain it properly. We urge you to follow the FACTORY MAINTENANCE INSTRUCTIONS contained in your original equipment owner s manual. We also encourage you to follow the Custom Component Maintenance Schedule for SCA Performance installed parts, which can be found on Pages 4-5 of your SCA warranty manual. NOTE: Lack of maintenance, as recommended by the OE/SCA Owner s Manuals, may result in damage to your custom vehicle. If you have specific questions on how to keep your custom vehicle in good working condition, see your dealer or contact SCA Performance for instruction. You can rely on your dealer to use proper parts and practices. MAINTENANCE AND REPAIR RECORDS We recommend that you retain receipts covering performance of regular vehicle maintenance. Repairs required due to damage resulting from lack of maintenance are not covered under your warranty. Receipts can be very important if a question arises as to whether a malfunction is caused by lack of maintenance or a defect in material or workmanship. We suggest you keep these receipts in the glove box literature packet. Page 3

4 CUSTOM COMPONENT MAINTENANCE SCHEDULE 50 Miles Re-Torque ALL Lift Nuts, Bolts & Lugs EVERY OIL CHANGE Re-Torque ALL Lift Nuts, Bolts & Lugs Lubricate Ball Joints Check Ball Joints, Tie Rods, Idler Arm (Replace As Needed) Rotate/Balance Tires Date Mileage Service Tech Initials Page 4

5 CUSTOM COMPONENT MAINTENANCE SCHEDULE EVERY 15,000 Miles Front- End Vehicle Alignment Date Mileage Service Tech Initials 75, ,000 Miles Change Supercharger Oil (See Whipple maintenance instructions.) CUSTOM WHEEL CARE INSTRUCTIONS When cleaning your custom wheels, use ONLY mild soap and water with a nonabrasive cleaning tool. NOTE: The chemical properties found in many acid based cleaners (degreasers, etc.) can react adversely with the finishes/clear coats on your custom wheels, potentially causing irreversible damage. **Please take careful consideration when choosing the products you clean your custom wheels with. Page 5

6 ORIGINAL OWNER ASSISTANCE PROGRAM Should you ever encounter a problem during or after the warranty periods that is not resolved, talk to a member of dealer management. If the problem persists, follow the additional procedure outlined in ORIGINAL OWNER S ASSISTANCE PROGRAM on Pages 6-8 of this booklet. Original Owner s Assistance Program Information Sheet NAME ADDRESS CITY / STATE VEHICLE IDENTIFICATION NUMBER / / / / / / / / / / / / / / / / / DATE OF PURCHASE MONTH DAY YEAR ODOMETER READING / / / / / /. / AT DELIVERY IF YOU HAVE A CONCERN WITH YOUR VEHICLE S CONVERSION, PLEASE REFER TO THE SCA PERFORMANCE, ORIGINAL OWNER S ASSISTANCE PROGRAM GUIDELINES ON PAGE 8. Page 6

7 IMPORTANT: This booklet contains information about the warranty coverage on your new vehicle conversion. Keep this booklet with your vehicle and make it available to your dealership as warranty is needed. SELLING DEALER IMPRINT TIRE INFORMATION Tires are warranted separately by the tire maker. (See TIRES, Page 9, for additional information.) Page 7

8 SCA PERFORMANCE ORIGINAL OWNER S ASSISTANCE PROGRAM GUIDELINES Each original manufacturer has published its own set of Customer Satisfaction Guidelines. These guidelines contain assistance procedures that will usually answer questions or concerns with the sale of your new vehicle. However, SCA PERFORMANCE has the same assistance responsibility as the original manufacturer. We make every effort to build a conversion of the highest quality. If your concerns have not been resolved follow the following steps: No. 1 No. 2 Explain your concerns to the Service Manager. Normally, it will be resolved at this level of management. However, if you feel more satisfaction is needed, contact the General Manager or Dealer. When the dealership management has been contacted and your concern remains, contact SCA PERFORMANCE. Our Customer Service telephone number is Please include primary dealership information from Page 7 in your inquiry. NATIONAL HIGHWAY TRAFFIC SAFTEY ADMINISTRATION (NHTSA) BULLETIN NUMBER 575.6(a) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying your conversion company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defects exists in a group of vehicles, it may order a recall or remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or this conversion company. To Contact: NHTSA 400 Seventh St. S.W. Washington, D.C Page 8

9 ORIGINAL MANUFACTURER CHASSIS WARRANTY Please remember this Bumper-to-Bumper Warranty covers those approved conversion items the body company has added to the vehicle. Refer to your Vehicle Warranty, provided by the chassis manufacturer, for their full explanation of your vehicle and chassis warranty coverage. WARRANTY COVERAGE AT A GLANCE 3 YEAR / 36,000 MILE BUMPER-TO-BUMPER WARRANTY 3 yr. / 36,000 mi., whichever comes first. Your complete CONVERSION is covered by the 3/36 bumper-to-bumper warranty. The warranty coverage s are summarized below. Please read Page 6 through 9 for complete details. Custom Feature CONSTRUCTION AND WORKMANSHIP ELECTRONICS/ LIGHTING WHEELS AFTERMARKET ENGINE COMPONENTS/TUNING SEATING SUSPENSION LIFT COMPONENTS CUSTOM PAINT, PIN STRIPE, ETC. INTERIOR EXHAUST DESIGN COMPONENTS (GAUGES, PLASTIC PARTS, SIDE STEPS, EXHAUST, ETC.) Warranty Period 3 yr. \ 36,000 mi. 3 yr. \ 36,000 mi. 3 yr. \ 36,000 mi. 3 yr. \ 36,000 mi. 3 yr. \ 36,000 mi. 3 yr. \ 36,000 mi. 3 yr. \ 36,000 mi. 3 yr. \ 36,000 mi. Page 9

10 SCA PERFORMANCE CUSTOM VEHICLE LIMITED WARRANTY WARRANTY APPLIES WHAT IS COVERED This warranty applies only to this vehicle registered in the United States. REPAIRS COVERED Authorization must be obtained. SCA Performance, at our discretion, may elect to perform repairs at our factory located at: 7769 Gadsden Highway, Trussville, AL This warranty covers repairs to correct any conversion defect related to materials and workmanship that occur during the specific warranty period that applies. Needed repairs will be performed using only new or repaired parts, supplied by and at discretion of SCA Performance. WARRANTY PERIOD The warranty for all coverage begins on the date purchased, as entered on the Warranty Registration Form at first delivery, and ends at the expiration of the coverage period. COMPONENT PARTS Electronic personal conveniences may have been added as part of the conversion, such as radio, TV, games, auxiliary lighting, etc. but not limited to these. The warranty coverage period is 3 years \ 36,000 miles. NOTE: Please refer to the Factory Operating Instructions for each of these added conveniences for full fan and enjoyment. These operating instructions are located in the SCA Performance delivery packet. Page 10

11 WHEELS CUSTOM VEHICLE WARRANTY Normally, your Wheel Warranty will be covered by the original manufacturer. However, some models require specifically manufactured wheels to enhance the beauty and/or functionality of your custom vehicle. When these special wheels are added to the conversion, your 3/36 Bumper-to-Bumper coverage will apply, and the following damages listed below and under WHAT IS NOT COVERED also apply. Damage due to accident, misuse, or alteration. Damage or corrosion due to environment, chemical treatment, or aftermarket products. (See Custom Component Maintenance Schedule, p. 4) Damage caused by lack of maintenance as recommended by the manufacturer. (See Custom Component Maintenance Schedule, p. 3) NOTE: SCA Performance recommends you rotate and balance wheels and tires every 6,000 miles. CUSTOM PAINTING To enhance the conversion s exterior, custom painting may have been added and is covered by the 3 yr. / 36,000 mi. warranty in the event of a defect in the custom paint. SCA Performance will require up to 30 days for repairs and reserves the right to select the place of repair to include our facility at 7769 Gadsden Highway, Trussville, AL ENGINE COMPONENTS/TUNING Aftermarket engine components and/or SCA Performance proprietary tuning may have been installed on your custom vehicle. The warranty for these items is 3 yr. / 36,000 mi. for construction/workmanship and/or product defect. NOTE: If vehicle is driven after SCA Performance certified tune has been modified or removed, this action voids warranty. SUSPENSION LIFT/LOWER A suspension lift/lowering system may have been added to your custom vehicle. The warranty for this product is 3 yr. / 36,000 mi. for construction/workmanship and/or product defect. Important factors to note concerning your suspension lift/lowering system are as follows: (Cont. on Page 12) Page 11

12 CUSTOM VEHICLE WARRANTY SUSPENSION LIFT/LOWER FACTS The GM 1500 trucks no longer have torsion bars. The GM 1500 truck s new front strut suspension is not adjustable. 35 tires or 325/65/20 are the maximum recommended tire size for 6 lifted trucks. Ball joints need to be lubricated every oil change. Ball joints, tie rods and idler arm should be checked every miles for wear. Replace as needed. Vehicle tires need to be rotated every 6,000 miles. Vehicle should be aligned every 15,000 miles or as needed. Align to factory specifications. The track width of the truck cannot be changed. The extra width you get with the lift adds stability. The load capacity of the vehicle is not altered by the lift kit. Factory suspension and steering geometry are maintained with the addition of an aftermarket suspension lift/lowering system, and system should not cause excessive factory parts wear. 3 YEAR / 36,000 MILE WARRANTY The warranty covers repairs to correct any conversion defect related to construction and workmanship that occur during the SCA 3 yr. / 36,000 mile warranty. Needed repairs will be performed using only new or repaired parts, supplied by and at the discretion of SCA Performance. WHAT IS NOT COVERED TIRES Your tires are warranted separately by the tire manufacturer. The contact information is listed below. Company Website Phone Number BF Goodrich Mickey Thompson Nexen Nitto Kumho Page 12

13 COMMERCIAL USE Use of this conversion on this vehicle for commercial or rental purpose is not covered, and will void this warranty in its entirety. DAMAGE DUE TO ACCIDENT, MISUSE, OR ALTERATION Damage caused as the result of any of the following is not covered: All off road activities Collision, fire, theft, freezing, explosion, riot, vandalism or objects striking the vehicle, scratches, or road hazard. Misuse of the vehicle, reckless driving, over curbs overloading, racing or other competition. Alteration or modification to the conversion or components after final assembly. NOTE: 1. Coverage does not apply if the odometer has been disconnected or mileage has been altered. 2. This warranty is void on the conversion if the vehicle is previously titled as salvaged, scrapped, junked, or totaled. DAMAGE OR CORROSION DUE TO ENVIROMENT, CHEMICAL TREATMENTS OR AFTER-MARKET PRODUCTS Damage caused by airborne fallout (acid rain, chemicals, tree sap, etc.) Stones, Acts of God, hail, earthquake, flood, windstorm, lightning. Damage due to the application of chemicals or sealants ARE NOT COVERED. See your vehicle factory warranty for details on chemical paint spotting. DAMAGE CAUSED BY LACK OF MAINTENANCE Damage caused by lack of MAINTENANCE is the conversion owner s responsibility and IS NOT COVERED. It is necessary to perform periodic MAINTENANCE on your conversion, such as is recommended by the owner s manuals of electronic equipment, cleaning and polishing recommendations by custom wheel manufacturer, etc. We recommend you keep record and receipts should questions arise about MAINTENANCE. Page 13

14 MAINTENANCE CUSTOM VEHICLE WARRANTY Conversion parts, such as items requiring replacement or repair from routine wear, use, and exposure are not covered. EXTRA EXPENSES Economic loss or extra expense, contingent liability is not covered. Examples include: Loss of vehicle use Inconvenience Loss of revenue Storage Telephone expense Payment of loss time or pay Vehicle rental expense Lodging, meals, gasoline, travel costs, or any other contingent losses OTHER TERMS: This warranty gives you specific legal rights and you may also have other rights which vary from state-to-state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the following limitations or exclusions may not apply to you. THIS WARRANTY IS GIVEN IN BEHALF OF THE WARRANTOR AND NO ONE ELSE, AND IS EXPRESSLY IN LIEU OF AND EXCLUDES AND SUPERSEDES ANY WARRANTY OF MERCHANTABILITY OR FITNESS, AND ALL OTHER WARRANTIES, AND REPRESENTATIONS, EXPRESSED OR IMPLIED, FROM THE DEALER, THE WHOLESALE DEALER OR WARRANTOR. THIS WARRANTY IS GIVEN SOLELY FOR THE BENEFIT OF THE ORIGINAL RETAIL PURCHASER AND NONE OTHER, AND THE ORIGINAL RETAIL PURCHASER BY ACCEPTING THIS WARRANTOR S WARRANTY AGREES TO RELY SOLELY THEREON. NO ONE IS AUTHORIZED TO CHANGE THE TERMS OR CONDITIONS OF THIS WARRANTY. Page 14

15 WHAT YOU SHOULD KNOW ABOUT YOUR CUSTOM VEHICLE LIMITED WARRANTY CHEMICAL PAINT SPOTTING There are areas of the country in which certain conditions can create chemical fallout (Acid Rain). These pollutants can fall upon the surface of your truck and attack the paint. Your original manufacturer has a specific warranty explanation covering your vehicle s painted surfaces. Please have a thorough understanding of this warranty at time of delivery. ORIGINAL EQUIPMENT ALTERATIONS The original manufacturer, from time-to-time, appoints certain conversion companies to make authorized alterations to their new chassis. These original equipment alterations have been authorized and accomplished by us and are covered under the 3/36 Bumper-to-Bumper Warranty. PAINT, TRIM AND APPEARANCE ITEMS We perform a comprehensive final inspection to each new conversion. Flaws to conversion custom paint, trim, upholstery or other appearance items are normally detected and corrected at that time. However, if you find a conversion paint, trim, or appearance item that concerns you, advise your dealership immediately. Deterioration due to use, wear, road hazard and exposure is not covered by our warranty. NOTE: Periodic MAINTENANCE is required to care for these conversion appearance items. PRE-DELIVERY SERVICE Pre-delivery service is completed by your authorized factory service center to repair defects or damage to the mechanical, electrical, sheet metal, paint, trim, and other components of the vehicle while it is being originally shipped to the dealership. Page 15

16 PRODUCT CHANGES Warrantor reserves the right to make changes in design, material, components, etc., in its products without incurring any obligation to make the same or similar changes on products previously manufactured, advertised and/or sold. SPECIAL BODY ALTERATIONS We may make minor alterations to the vehicles or chassis. These minor alterations may include, but not limited to, the installation of parts, the disconnecting/reconnecting of original manufacturer equipment. WARRANTY REPAIRS-COMPONENTS PARTS We make every effort to keep your conversion serviceable and in your use. We may exchange the component part needing repair with new, remanufactured, reconditioned or repaired parts. All components part exchanged are warranted as new components. Examples of components are: TV, CD player, DVD, BLU-RAY, etc. WARRANTY SERVICE-UNITED STATES During the course of our Conversion Warranty coverage, we recommend repairs be accomplished by the selling authorized factory franchised dealer. The dealership has your records and, like us, has your best interest at heart. However, on trips or moving, contact SCA Performance for an authorized repair center or authorization must be obtained before any repairs begin. Page 16

17 SCA Performance 7769 Gadsden Highway Trussville, AL Warranty SCA Performance ( Warrantor ) warrants to the original retail purchaser each part of each Conversion sold by a Selling Dealer, which parts are not covered by Selling Dealer s or Original Equipment Manufacturer s warranty, to the original retail purchaser to be free under normal use and service defect in material and workmanship for as long as the original retail purchaser owns the vehicle. Stereo, television or any other part expressly warranted by an Original Equipment Manufacturer, are not warranted by Warrantor since they are covered by the warranties from their respective manufacturers upon which the original retail purchaser agrees to rely exclusively and pursuant to which appropriate adjustments will be made by the respective manufacturers through their representatives. Warrantor s obligation under this warranty is limited to replacement or repair of, at the Warrantor s plant, 7769 Gadsden Highway, Trussville, AL, such parts as shall be actually defective. This warranty shall not apply to any part of any Conversion that has been subject to abuse, misuse, negligence or accident, or which shall have been altered or repaired by other than an Authorized Dealer. THIS WARRANTY IS GIVEN IN BEHALF OF THE WARRANTOR AND NO ONE ELSE, AND IS EXPRESSLY IN LIEU OF AND EXCLUDES AND SUPERSEDES ANY WARRANTY OR MERCHANTABILITY OR FITNESS, AND ALL OTHER WARRANTIES, AND REPRESENTATIONS, EXPRESS OR IMPLIED, FROM THE DEALER, THE WHOLESALE DEALER OR WARRANTOR. This warranty is given solely for the benefit of the original retail purchaser and none other, and the original retail purchaser by accepting this Warrantor s Warranty agrees to rely solely thereon. No one is authorized to vary or change the terms or conditions of this Warranty. THERE SHALL BE NO LIABILITY UNDER THIS WARRANTY FOR CONSEQUENTIAL DAMAGES THIS WARRANTY DOES NOT COVER: 1. Any parts or items not added to the Conversion by Warrantor, or covered by separate warranty given by the Selling Dealer or the Original Equipment Manufacturers. 2. Loss of time, inconvenience, or loss of use of vehicle or other consequential damages. Page 17

18 SCA Performance 7769 Gadsden Highway Trussville, AL OWNER IMPORTANT: Complete and file this warranty for your records. Dealer Name City State Zip Make Serial # Color Date Purchased

19 7769 Gadsden Highway Trussville, AL (205) Fax (205)