I n f i n i t i. W a r r a n t y I n f o r m a t i o n B o o k l e t. F o r C a n a d i a n M o d e l s

Transcription

1 I n f i n i t i W a r r a n t y I n f o r m a t i o n B o o k l e t F o r C a n a d i a n M o d e l s

2 AN IMPORTANT MESSAGE TO OWNERS INFINITI TOTAL OWNERSHIP EXPERIENCE It s not by chance that the experience of owning an INFINITI is truly a luxury. You ll see our commitment to your total satisfaction in everything we do. In the way we build our vehicles, to the way we support them for years to come. With complimentary services like 24-hour Roadside Assistance, a free Service Loaner Vehicle program, Trip Interruption Benefits and more. When you drive off in your new INFINITI, take comfort in the knowledge that wherever you are, we re not far away. We were the first company in Canada to offer both roadside assistance across our model line as well as an Information Centre. Just one example of our comprehensive efforts to make your entire experience an enjoyable one. What s more, our standard 4-year Roadside Assistance program means that help is just a phone call away, 24 hours a day, even if the emergency is as simple as locking your keys in the car. WARRANTY INFORMATION This booklet contains important information on the INFINITI New Vehicle Warranty. The Service and Maintenance Guide supplied with your INFINITI, contains valuable information on the proper maintenance required to protect your vehicle and maintain warranty coverage. Please take the time to become familiar with both publications and keep them in your vehicle at all times. Here is how to reach us: General Enquiries Roadside Assistance For more information: Visit our website at: This brochure is printed on recycled paper. Infiniti encourages you to recycle it in turn; let s work together to protect the environment. 999IWIB /10-Printed in Canada

3 TABLE OF CONTENTS WARRANTY INFORMATION 2011 NEW VEHICLE LIMITED WARRANTY AT A GLANCE...1 NEW VEHICLE LIMITED WARRANTY...4 Basic Coverage...4 Powertrain Coverage...4 Supplemental Restraint System...4 Corrosion...4 Emission Control System Warranty...5 Emission Performance Warranty...6 Towing...7 Limitations...8 Tire Limited Warranty...8 What Is Not Covered...9 GENUINE INFINITI ACCESSORIES...11 LIMITED WARRANTY ON INFINITI REPLACEMENT PARTS...13 ROADSIDE ASSISTANCE PROGRAM SUMMARY...15 DETAILS...15 Emergency Roadside Service...15 Protection Services...15 TRAVEL PLANNING SERVICES...18 HOW TO OBTAIN SERVICE HOW TO CLAIM SERVICES NOT COVERED GENERAL CONDITIONS INFINITI CUSTOMER ASSISTANCE...21 SERVICE LOANER VEHICLE PROGRAM...22 PARTS AND ACCESSORY AVAILABILITY NETWORK...23 TIRE SAFETY INFORMATION...24 CAR CARE & MAINTENANCE...33 CHANGE OF ADDRESS OR OWNERSHIP...34

4 2011 NEW VEHICLE LIMITED WARRANTY AT A GLANCE WHAT IS COVERED AND FOR HOW LONG INFINITI, a division of Nissan Canada Inc., 5290 Orbitor Drive, Mississauga, Ontario L4W 4Z5, warrants that any part or component of each new INFINITI vehicle supplied by INFINITI found to be defective in materials or workmanship, will be repaired by an authorized INFINITI dealer for the warranty periods and conditions described herein NEW VEHICLE LIMITED WARRANTY COVERAGE Description Coverage/Duration Basic Coverage Powertrain Corrosion Surface Corrosion Perforation Emission Control Basic Emission Performance Emission OBD Components (see note 1) Adjustment Period Battery Original Equipment Only Seat Belts A/C Refrigerant Charge Genuine INFINITI Accessories (see note 2) Replacement Parts 20,000 40,000 60,000 Notes: 1) for specific components only. 2) for specific details refer to Genuine INFINITI Accessories. 80, , ,000 Unlimited 4 years/100,000 kms 6 years/110,000 kms 4 years/100,000 kms 7 years/unlimited kms 4 years/100,000 kms 2 years/40,000 kms 8 years/130,000 kms 1 year/20,000 kms 4 years/100,000 kms prorated 10 years/unlimited kms 1 year only 1 year/20,000 kms 1 year/20,000 kms 1

5 THINGS YOU SHOULD KNOW ABOUT THE NEW VEHICLE LIMITED WARRANTY WARRANTY START DATE AND APPLICABILITY Nissan Canada Inc., (NISSAN) is the warrantor of your 2011 INFINITI vehicle. The warranty period begins on the date the vehicle is delivered to the first purchaser other than a Canadian INFINITI dealer (Buyer) or the date it is put into service, whichever is earlier. This warranty applies to INFINITI vehicles distributed by INFINITI, a division of Nissan Canada Inc., and registered in Canada and normally operated in Canada or the Continental United States of America (referred to as the Continental U.S.). This warranty is generally transferable to subsequent owners of the vehicle at any time ownership of the vehicle is transferred, without any action on your part. You must take your INFINITI vehicle to an authorized INFINITI Dealer in Canada or the Continental U.S. during regular business hours in order to obtain warranty service. What INFINITI Will Do Repairs due to warrantable defects in parts or workmanship will be performed at no charge for parts/and or labour to the customer, except for Tires and Batteries on which a prorated charge may apply. INFINITI, a division of Nissan Canada Inc., will repair or at its option replace the failed component with new or authorized remanufactured part(s). Notes The written warranties are the only express warranties provided by INFINITI and INFINITI does not authorize any person to create or assume for it any other warranty obligation or liability in connection with the vehicle. Any implied warranty of merchantability or fitness for a particular purpose, shall be limited to the duration of the warranty covering defects in vehicle components. What You Must Do The Owner or lessee is responsible for properly maintaining the vehicle, depending upon your driving conditions, as outlined in the Service and Maintenance Guide and Section 7 Appearance and Care. Design Change INFINITI reserves the right to make changes in the design or specifications of any INFINITI vehicle or any part at any time, without notice and without incurring any obligation to make or install similar changes on vehicles and/or parts previously purchased. 2

6 THINGS YOU SHOULD KNOW ABOUT THE NEW VEHICLE LIMITED WARRANTY (CONT D) Warranty Service for Canadian Consumers while touring outside of Canada While touring a foreign country with your vehicle and a problem occurs, the distributor or dealer in that country should provide repairs under the warranty stipulated in this warranty information booklet. Note: Complaints related to the failure to comply with proper use of the vehicle as described in the applicable Owner s Manual (including lack of availability or use of proper fuel and fluids), or the vehicle s lack of compliance with local regulations or environmental requirements of any country (other than Canada, U.S. or the listed U.S. territories) are not covered by the warranty. MAINTENANCE AND RECORDS (Owner or Lessee Expense) You are responsible for properly maintaining your vehicle, depending upon your driving conditions, as outlined in the Service and Maintenance Guide and Section 7 Appearance and Care. You are responsible for any parts and labour costs incurred in connection with required or recommended maintenance services. Receipts covering the performance of regular and recommended maintenance must be kept in the event questions arise con cerning maintenance. The receipts or a copy of them should be transferred to subsequent owners. Warranty Service for relocated Canadian Consumers * Subject to the transferability provisions described on the previous page, in the event a vehicle is distributed by INFINITI, a division of NISSAN Canada, Inc., to which this warranty applies is relocated and registered in the Continental U.S. or Hawaii, Guam, Puerto Rico, Virgin Islands, Saipan or American Samoa, the warranty coverage which applies is that of the new country. *IN THE EVENT A VEHICLE DESCRIBED ABOVE IS RELOCATED OTHER THAN TO THE CONTINENTAL US OR THE TERRITORIES LISTED ABOVE, THE WARRANTY COVERAGE WILL EXPIRE. 3

7 NEW VEHICLE LIMITED WARRANTY BASIC WARRANTY The Basic Coverage is 48 months or 100,000 kilometres, (whichever comes first), for all parts and components of new INFINITI vehicles. This warranty covers any repairs needed to correct defects in materials or workmanship of all original parts and components of each new Infiniti vehicle supplied by Nissan except for the exclusions or items listed elsewhere under the caption Limitations and What is Not Covered. POWERTRAIN WARRANTY The duration of the Powertrain Warranty continues to a maximum of 72 months or 110,000 kilometres, (whichever comes first). This warranty covers any repairs needed to correct defects in materials or workmanship,except for the exclusions or items listed elsewhere under the caption Limitations and What is Not Covered. WHAT IS COVERED Engine Cylinder heads and block and all internal parts, rocker covers and oil pan, valve train and front cover, timing chain and tensioner, oil pump, water pump and fuel pump, fuel injectors, intake and exhaust manifolds, flywheel, seals and gaskets. Transmission and Trans-axle Case and all internal parts, torque converter and converter housing, automatic transmission control module, transfer case and all internal parts, seals and gaskets, clutch cover and housing and electronic transmission controls. Drivetrain Driveshafts, final drive housing and all internal parts, propeller shafts, universal joints, bearings, seals and gaskets. SUPPLEMENTAL RESTRAINT SYSTEM (SRS) Restraint system The (SRS) Supplemental Restraint System warranty is for 72 months or 110,000 kilometres (whichever comes first). Supplemental Restraint System (SRS) coverage applies to the components listed below, supplied by INFINITI, except for those items listed elsewhere under the caption Limitations and What is Not Covered. Air bags and related electronic control systems CORROSION WARRANTY Surface Corrosion Surface corrosion of any body sheet metal is covered by the 48 4

8 NEW VEHICLE LIMITED WARRANTY (CONT D) month/100,000 kms. Surface corrosion means corrosion affecting any readily visible surface area of any component of the vehicle body, but not including the vehicle underbody. This warranty covers any repairs needed to correct defects in materials or workmanship,except for the exclusions or items listed elsewhere under the caption "Limitations" and "What is Not Covered". Perforation from Corrosion Original equipment vehicle body sheet metal components are warranted to be free of Perforation from Corrosion, defined as rust through, from the inner surface to the outer surface, resulting in a hole. The duration of this warranty is 84 months, from the warranty start date *. This warranty covers any repairs needed to correct defects in materials or workmanship, except for the exclusions or items listed elsewhere under the caption Limitations and What is Not Covered. No additional rust proofing applications are required. * See page 2 Warranty Start Date and Applicability EMISSION CONTROL SYSTEM WARRANTY The emission control system components are covered for 4 years or/100,000 kilometres, (whichever comes first). All OBD II components listed with an asterisk (*) are covered for 8 years or 130,000 kilometres, whichever comes first. This warranty covers any repairs needed to correct defects in materials or workmanship. 5 Emission Control coverage applies to the components listed below, supplied by INFINITI, except for those items listed elsewhere under the caption Limitations and What is Not Covered. These emission warranties do not cover incidental or consequential damages such as loss of the use of the vehicle, inconvenience or commercial loss. What Is Covered INFINITI warrants that the emission control system on your vehicle was designed and manufactured to conform at the time of manufacture with all applicable federal emission standards. This warranty covers any repairs needed to correct the defects in materials or workmanship which would cause your vehicle not to meet these standards. Primary components covered, but not all, are listed on the Emission Control System Warranty Parts List. Emission Control System Warranty Parts List Fuel Injection system * Engine control module/onboard diagnostic device Oxygen sensor(s) Air flow ratio sensor Intake manifold Throttle body * Catalytic Converter Exhaust Manifold * Front exhaust tube with Catalytic Converter permanently attached

9 NEW VEHICLE LIMITED WARRANTY (CONT D) Camshaft position sensor(s) Crankshaft position sensor(s) Spark plugs, ignition coil(s) and wires Evaporative emission control system Fuel neck restrictor and check valve Fuel tank and filler cap Positive crankcase ventilation system Idle air control system Exhaust gas recirculation (EGR) control system Hoses, clamps, fittings tubing sealing gaskets or devices and mounting hardware used in above systems Vacuum and temperature sensitive valves and switches used in above systems Electronic sensors and controls used in above systems * Also covered by OBD II Emission Warranty What is not Covered under Emissions Defects or Performance Warranties. Normal maintenance, service and parts replacement as outlined in the emissions control maintenance instructions of your Owner's Manual and your INFINITI Service & Maintenance Guide. Damage failures or corrosion as a result of: Failure to perform required emission control maintenance as outlined in your Owner's Manual and your INFINITI Service & Maintenance Guide. Misuse, accident or modification Improper adjustment or installation of parts during the performance of maintenance services Tampering with or disconnecting any part affecting vehicle emissions Use of contaminated fuel or fuel other than that specified in your Owner's Manual In the case of Performance Warranty, the use of any part not certified in accordance with Federal requirements which is defective or not equivalent from an emissions standpoint to the original part(s). In the case of the Performance Warranty, costs of determining the cause of a vehicle failing an EPA approved emissions test, if such failure is found not to be covered. In the case of the Defects Warranty, parts not supplied by INFINITI or damage to other parts caused directly by non-infiniti parts. EMISSION PERFORMANCE WARRANTY When Does this Warranty Apply? The Emission Performance Warranty applies to your 2011 INFINITI vehicle ONLY if both of the following occur: 1) The vehicle fails to meet applicable emissions standards as judged by a provincially approved test centre. 2) This failure results or will result in some penalty to you, such as a monetary fine or denial of the right to use your vehicle under local or provincial law. For example, if your province requires a yearly emissions test prior to 6

10 NEW VEHICLE LIMITED WARRANTY (CONT D) vehicle license renewal, this warranty applies to your vehicle. In areas where there is no approved emissions test program, this warranty does not apply. What is Covered and for How Long Under the Emission Performance Warranty INFINITI warrants that it will remedy any non-conformity in your vehicle which causes it to fail an approved emissions test during the first 24 months or 40,000 kilometres, whichever occurs first. For additional information regarding coverage, refer to the Limitations and What is Not Covered. Other Warranty Terms RECOMMENDATION FOR MAINTENANCE SERVICE AND REPLACEMENT PARTS To assure best results and to maintain the original quality built into the emission control system, it is recommended that only genuine INFINITI parts be used when servicing or repairing the system. The use of replacement parts which are inferior to genuine INFINITI parts may reduce the effectiveness of the emission control system. Maintenance, replacement or repair of the emission control devices and system may be performed by any automotive repair establishment or individual using any automotive part which has been certified in accordance with federal requirements. However, warranty service must be performed by an authorized INFINITI dealer. The emission standards may be satisfied by having the vehicle inspected periodically and by following the requirements outlined in the Emission Control System Maintenance Schedule in your Owner s Manual. SEAT BELT WARRANTY What is Covered and for How Long? This warranty covers any seat belt or related component supplied on INFINITI vehicles that fails to function properly during normal use within ten (10) years from the warranty start date *. Warranty repairs are free of charge for parts and labour. Except for those items listed elsewhere under the caption Limitations and What is Not Covered. * See page 2 Warranty Start Date and Applicability What is not Covered Colour fading, spotting or other cosmetic imperfections of the belt are not covered when the belt is otherwise functioning properly. Air bags and related electronic control systems are covered for the duration of the Powertrain Warranty ONLY. TOWING If your vehicle becomes inoperative due to a part failure under 7

11 LIMITATIONS TO YOUR NEW VEHICLE LIMITED WARRANTY warranty, towing service is covered, when necessary, to the nearest authorized INFINITI dealer. Towing invoices must be provided to the dealer when the warranty repairs are being performed. alloy/chrome wheels and soft trim parts) that are subject to deterioration as a result of corrosion or environmental conditions are covered for a period of 12 months or 20,000 kilometres. LIMITATIONS ADJUSTMENTS During the first 12 months or 20,000 kilometres (whichever comes first) of the Basic Coverage, all required service adjustments that are refinements in original factory fit, alignment or performance, as required, will be performed by an INFINITI dealer at no charge. After this period they are considered to be maintenance services. The term adjustments as used in this warranty refers to labour-intensive repairs which are not usually associated with the replacement of parts, such as but not limited to: front end alignment, wheel balancing, headlight aiming, body panel/door/hood adjustments, drive belt adjustments, wind noise, lubrication of locks and hinges and tightening of clamps and hardware. FLOOR MATS All floor mats are covered for 1 year/20,000 kilometres only. EXTERIOR and SOFT TRIM COMPONENTS The exterior hard and soft trim components such as, but not limited to: (mouldings, grilles, emblems, striping, bright metal, ORIGINAL EQUIPMENT BATTERY COVERAGE The warranty period is 48 months or 100,000 kilometres (whichever comes first). A defective original equipment battery which is unserviceable within the first 12 months will be replaced free of charge. After 12 months but within 24 months you pay 25% of the replacement battery s suggested retail price. After 24 months but within 36 months, you pay 50% of the replacement battery s suggested retail price. After 36 months but within 48 months, you pay 75% of the replacement battery s suggested retail price. INFINITI will pay the remaining portion, including all labour to remove and replace the defective battery. TIRE LIMITED WARRANTY Original equipment tires are covered by the tire manufacturer s warranty. Contact your INFINITI dealer for details and /or Warranty Service- Assistance. AIR CONDITIONER REFRIGERANT Your factory-installed air conditioner system is covered for the Basic Warranty period of 48 months or 100,000 kilometres 8

12 LIMITATIONS TO YOUR NEW VEHICLE LIMITED WARRANTY (CONT D) (whichever comes first). However, air conditioner refrigerant charge is only covered for the first 12 months, unless required as part of a warranty repair. RUST/PERFORATION AND SURFACE CORROSION WARRANTIES The exterior hard and soft trim components such as, but not limited to: (mouldings, grilles, emblems, striping, bright metal, alloy/chrome wheels and soft trim parts) that are subject to deterioration as a result of corrosion or environmental conditions are covered for a period of 12 months or 20,000 kms. NEW VEHICLE LIMITED WARRANTY WHAT IS NOT COVERED: Alteration, Tampering or improper repair. Improper installation of any Infiniti approved or aftermarket accessory or component. Normal wear and tear, including dings, dents, chips or scratches. Any repairs required due to a lack of required maintenance as per the Maintenance Schedules. Any repairs required as a result of a collision, accident, neglect, driving through water (including engine water ingestion), racing or other similar activity, fire or misuse. Any repairs required as a result of modifications to the vehicle to accept non-nissan/infiniti-approved parts or accessories. 9 Any repairs required as a result of any modification made to the emission control system if it has been rendered inoperative. Any repairs to a vehicle in which the odometer has been altered, tampered with or changed, so that the vehicle distance travelled cannot be readily ascertained. Deterioration due to normal wear or exposure. Vehicles that have been declared a total loss or deemed to be written off or sold for salvage purposes due to theft or accidents. Damage to paint, glass, and other exterior items due to road hazards. Glass breakage, unless resulting from defects in material or workmanship. Overheating of powertrain. Failures resulting from the use of improper or contaminated fuel, fluids or lubricants. Use of parts not equivalent in quality or design to NISSAN/INFINITI supplied parts. Use of vehicle in races, rallies or other competitive events. Handling and operation of the vehicle contrary to the instructions in the Owner s Manual. Overloading of the vehicle exceeding Gross Vehicle Weight (GVW) limits. Failures/damage as a result of exceeding the towing capacity of the vehicle. Chemical fallout, tree sap, salt, sand, hail or other environmental conditions, such as acid rain.

13 LIMITATIONS TO YOUR NEW VEHICLE LIMITED WARRANTY (CONT D) The following items are covered under warranty if replacement is required due to a warrantable defect. They are not covered if replacement is required due to wear and tear or as part of regular required maintenance: Brake pads/shoes Brake rotors/drums Clutch components Wiper blades Ignition caps/rotor/wires Spark plugs All lubricants and fluids All belts Replacement of Key Fob batteries All filters However, the above mentioned items are covered ONLY if they are rendered unusable due to a failure of a covered component. RUST/PERFORATION AND SURFACE CORROSION WARRANTIES DO NOT COVER: Exhaust system components Corrosion of outer trim parts, such as mouldings, however, corrosion of outer trim parts are warranted for 12 months/20,000 kilometers (whichever occurs first) Special bodies or equipment not manufactured or supplied by Infiniti Body panel rust caused by lack of maintenance, abuse, or accidents. Rust where paint has been damaged by stone chipping or debris from the road. Rust caused by environmental fallout or other external factors such as hail, tree sap, salt or submersion in water, sand, mud, or impact. EXTRA EXPENSES This warranty does not cover incidental or consequential damages such as: Loss of use of vehicle Replacement/rental car/loaner Inconvenience/loss of wages Commercial loss OTHER WARRANTY TERMS AND PROVINCIAL LEGISLATION Any implied warranty of merchantability or fitness for a particular purpose shall be limited to the duration of the warranty covering defects in vehicle components other than perforation from corrosion. You may have other rights arising from provincial legislation, which will vary from province to province. Such applicable provincial legislation may not allow limitations on the length of an implied warranty or the exclusion of incidental or consequential damages. Therefore, some of the above limitations or exclusions may not apply to you. 10

14 GENUINE INFINITI ACCESSORIES THE WARRANTY OBLIGATIONS ARE DEPENDENT UPON THE USE OF GENUINE INFINITI-APPROVED ACCESSORIES ONLY. What is Covered and for How Long The warranty duration for all INFINITI genuine accessories is 12 months/20,000 kms. from the date of purchase, whichever occurs first, except for spoilers and audio systems which are covered for the duration of Basic Warranty. This warranty covers any repairs needed to correct defects in materials or workmanship,except for the exclusions or items listed elsewhere under the caption Limitations and What is Not Covered. What You Must Do In order to obtain warranty service you must deliver the warranted accessory, or the vehicle on which the accessory is installed, to an authorized INFINITI dealer in Canada at your expense, along with your repair order or purchase receipt, showing the purchase date, odometer reading and vehicle identification number. The names and addresses of authorized INFINITI dealers are listed in telephone directories. What INFINITI Will Do Accessories covered by this warranty which are found to be defective will be replaced free of charge if the customer s proof of purchase indicates that the item was initially installed by an 11 INFINITI dealer. The customer will be charged for labour if the proof of purchase indicates that the item was installed by other than an INFINITI dealer. Limitations This warranty does not cover: 1. Tires or batteries. These items are covered by separate warranties. 2. Normal maintenance service and parts replacement as outlined in the Service and Maintenance Guide and in section 7, Appearance and Care, in your Owner s Manual or the Care Guide supplied with the accessory. 3. Nissan Motorsports and NISMO R-tuned parts, including NISMO Legacy parts are sold AS IS without warranties, express or implied unless expressly prohibited from doing so by applicable law, in which case the warranty provided is the minimum required by law. 4. Damage or failures resulting from: Misuse (your Owner s Manual is your guide to proper use). Accident. Chemical fallout, tree sap, salt, sand, hail or other environmental conditions, such as acid rain.

15 GENUINE INFINITI ACCESSORIES (CONT D) Alteration, tampering or improper repair. Use of non-infiniti-approved accessories. Improper installation of any Infiniti approved or aftermarket accessory or component Accessories used for competition purposes, i.e., racing or rallying. Lack of performance of required maintenance services as outlined in the Service and Maintenance Guide and in section 7, Appearance and Care, in your Owner s Manual or the Care Guide supplied with the accessory. Your INFINITI dealership is the only place to buy genuine INFINITI accessories for your vehicle. A wide range of items are available, including rear spoilers, alloy wheels, floor mats, roof racks, winter wiper blades and much more. OTHER WARRANTY TERMS AND PROVINCIAL LEGISLATION Any implied warranty of merchantability or fitness for a particular purpose shall be limited to the duration of the warranty covering defects in vehicle components other than perforation from corrosion. You may have other rights arising out of provincial legislation, which will vary from province to province. Such applicable provincial legislation may not allow limitations on the length of an implied warranty or the exclusion of incidental or consequential damages. Therefore, some of the above limitations or exclusions may not apply to you. EXTRA EXPENSES This warranty does not cover incidental or consequential damages such as: Loss of use of vehicle Replacement/rental car/loaner Inconvenience/loss of wages Commercial loss 12

16 LIMITED WARRANTY ON INFINITI REPLACEMENT PARTS THE WARRANTY OBLIGATIONS ARE DEPENDENT UPON THE USE OF GENUINE INFINITI REPLACEMENT PARTS AND/OR INFINITI- APPROVED REPLACEMENT PARTS. What is Covered and for How Long This warranty is for 12 months or 20,000 kilometres from the date of purchase, whichever occurs first. However, the warranty on replacement parts installed in an INFINITI vehicle while it is covered by an INFINITI warranty will not end before the end of that warranty. INFINITI warrants all replacement parts supplied by INFINITI for use on INFINITI vehicles, except those listed below under Limitations and What Is Not Covered Sections. What You Must Do In order to obtain warranty service you must deliver the warranted part or the vehicle on which the part is installed, to an authorized INFINITI dealer at your expense with your repair order or purchase receipt showing the purchase date, odometer reading and vehicle identification number. The names and addresses of authorized INFINITI dealers are listed in telephone directories. What INFINITI Will Do Parts covered by this warranty which are found to be defective will be replaced free of charge if the customer s proof of purchase indicates that the item was initially installed by an INFINITI dealer. The customer will be charged for labour if the proof of purchase indicates that the item was installed by other than an INFINITI dealer. Limitations This warranty does not cover: 1. Tires or batteries. These items are covered by separate warranties. 2. Normal maintenance service and parts replacement as outlined in the Service and Maintenance Guide, and in section 7, Appearance and Care, in your Owner s Manual. 3. Nissan Motorsports and NISMO R-tuned parts, including NISMO Legacy parts are sold AS IS without warranties, express or implied unless expressly prohibited from doing so by applicable law, in which case the warranty provided is the minimum required by law. 4. Damage or failures resulting from: Misuse (your Owner s Manual is your guide to proper use). Accident. Improper installation of any Infiniti approved or aftermarket accessory or component 13

17 LIMITED WARRANTY ON INFINITI REPLACEMENT PARTS (CONT D) Alteration, tampering or improper repair Chemical fallout, tree sap, salt, sand, hail or other environmental conditions, such as acid rain. Parts used for competition purposes, i.e., racing or similar activity. Lack of performance of required maintenance services as outlined in your Owner s Manual. 5. The use of replacement parts which are inferior to genuine INFINITI parts may reduce the operational effectiveness and performance of your INFINITI. You may have other rights arising from provincial legislation, which will vary from province to province. Such applicable provincial legislation may not allow limitations on the length of an implied warranty or the exclusion of incidental or consequential damages. Therefore, some of the above limitations or exclusions may not apply to you. EXTRA EXPENSES This warranty does not cover incidental or consequential damages such as: Loss of use of vehicle Replacement/rental car/loaner Inconvenience/loss of wages Commercial loss OTHER WARRANTY TERMS AND PROVINCIAL LEGISLATION Any implied warranty of merchantability or fitness for a particular purpose shall be limited to the duration of the warranty covering defects in vehicle components other than perforation from corrosion. 14

18 INFINITI ROADSIDE ASSISTANCE As part of the INFINITI Total Ownership Experience, you won t have to worry about where or how to obtain assistance when mishaps requiring emergency road service or mechanical breakdown towing occur. Across North America, 24 hours a day, 365 days a year, our INFINITI Roadside Representatives will be there to ensure you receive prompt, efficient and courteous service. INFINITI ROADSIDE ASSISTANCE NUMBER SUMMARY Emergency Roadside Services and Service Calls Mechanical Breakdown Towing Traffic Accident Service Winching Battery Boost Tire Change (does not include repairs) Fuel delivery (cost of gas not included) Lockout Service Trip Interruption Services Travel Planning Services 15 DETAILS Mechanical Breakdown Towing Should your INFINITI suffer a mechanical breakdown and is unable to proceed under its own power, INFINITI Roadside Assistance will arrange for a towing service to move your INFINITI from the place of the breakdown to the nearest INFINITI dealership, or an authorized service establishment. Traffic Accident Service Towing: INFINITI Roadside Assistance will arrange to have your INFINITI towed from the scene of an accident to the nearest INFINITI dealership or other approved repair facility. You will be reimbursed for the cost of the tow if it is not covered by your regular vehicle insurance. Note: Accident is defined as an upset or collision with any object, moving or not, that renders the INFINITI vehicle unable to proceed under its own power. Infiniti will reimburse you for up to $ maximum for any combination of vehicle rental, emergency transportation, meals/accommodation, or special return of passengers. Vehicle Rental: INFINITI Roadside Assistance will reimburse you for vehicle rental should you be deprived of the use of your INFINITI as a result of an accident (as defined above). Vehicle rental must be provided by a recognized rental agency.* You will also be able

19 INFINITI ROADSIDE ASSISTANCE (CONT D) to use this benefit should your vehicle be stolen or destroyed by fire. This benefit includes the basic daily rental rate, collision damage waiver, and applicable kilometre charges and applicable taxes. Vehicle rental benefits apply only when not covered by your regular vehicle insurance. Original receipts required. * Emergency Transportation: INFINITI Roadside Assistance will provide reimbursement for commercial transportation (train, bus, taxi or plane) to take you and your passengers from the accident site to your destination or home. Original receipts required. * Meals/Accommodation: INFINITI Roadside Assistance will reimburse you for accommodations and meals should you decide to stay at the repair site while your INFINITI is being repaired. Original receipts required. * Special Return of Passengers: INFINITI Roadside Assistance will reimburse you for commercial transportation (train, bus, taxi, or plane), accommodation and meals for your passengers to continue to their destination or return home if you are involved in an accident while driving your INFINITI, which causes you to be immediately hospitalized. Original receipts required. * * See Obtaining Service and Making Claims on page 18 WINCHING If your INFINITI becomes stuck in a ditch, mud, or snow, INFINITI Roadside Assistance will dispatch a service facility to winch or extricate your vehicle. The vehicle must be accessible and located on, or adjacent to, a regularly traveled roadway. Shoveling or the removal of snow to free a vehicle is not covered by this service. BATTERY BOOST Should your vehicle require a battery boost, INFINITI Roadside Assistance will dispatch a service facility to boost the battery so that you are able to start your own vehicle. In the event the vehicle fails to start, it will be towed to the nearest INFINITI dealer or an authorized service establishment. FUEL DELIVERY Should your INFINITI run out of fuel, INFINITI Roadside Assistance will deliver $5.00 worth of fuel so that you can proceed to the nearest service station. The cost of the fuel is not covered. Where fuel delivery is prohibited, your vehicle will be towed to the nearest service station. LOCKOUT SERVICE If you are less than 100 kms from home - Should you lock your keys in your INFINITI, Roadside Assistance will provide reimbursement for the cost of commercial transportation (train, bus, taxi) for you to retrieve a spare key from your home or hotel, or arrange to have a spare key made and delivered to you, whichever is most appropriate. Original receipts required. * 16

20 INFINITI ROADSIDE ASSISTANCE If you are more than 100 kms from home - Should you lock your keys in your INFINITI, Roadside Assistance will arrange to either retrieve and deliver a spare key to you, or have a replacement key made and delivered to you. Should you be deprived of the use of your INFINITI due to a lockout situation, INFINITI Roadside Assistance will reimburse your for vehicle rental provided through a recognized rental agency while you await the delivery of a spare or replacement key. Vehicle rental includes the basic daily rental rate and kilometre charge, collision damage waiver, and applicable taxes. Original receipts required. * TRIP INTERRUPTION SERVICES Should your INFINITI experience a mechanical breakdown making it unable to proceed under its own power, INFINITI Roadside Assistance will reimburse you for the following expenses: If you are less than 100 kms from home Emergency Owner Transportation - INFINITI Roadside Assistance will reimburse you for the cost of commercial transportation (train, bus, taxi) from the problem site to your destination or your home. Original receipts required. * If you are more than 100 kms from home, Infiniti will reimburse you for up to $ maximum for any combination of vehicle rental, emergency transportation, accommodation, special return of passengers or return to repair site. 17 Vehicle Rental - INFINITI Roadside Assistance will reimburse you for the cost of renting a vehicle from a recognized rental agency while your INFINITI is being repaired. Vehicle rental benefits include basic daily vehicle rental rate, kilometre charge, collision damage waiver, and applicable taxes. Original receipts required. * Emergency Transportation - If you wish to continue to your destination or return home while your INFINITI is being repaired, INFINITI Roadside Assistance will reimburse you for the cost of commercial transportation (bus, train, taxi or plane) to take you to your destination or home. Original receipts required. * Accommodation - Should you stay at the repair site while your INFINITI is being repaired, INFINITI Roadside Assistance will reimburse you for the cost of accommodation and meals (in the vicinity of the mechanical breakdown) for you and your passengers. Original receipts required. * Special Return of Passengers - INFINITI Roadside Assistance will reimburse you for commercial transportation (bus, train, taxi or plane) for your passengers to return home should you decide to stay at the repair site while your INFINITI is being repaired. Original receipts required. * Return to Repair Site - If you must leave your INFINITI for repairs while you return home, INFINITI Roadside Assistance will reimburse you for the cost of commercial transportation (bus, train, taxi or plane) to take you back to the location of the repaired vehicle. Original receipts required. * * See Obtaining Service and Making Claims on page 18

21 INFINITI ROADSIDE ASSISTANCE (CONT D) TRAVEL PLANNING SERVICES Planning a trip? As part of INFINITI s Total Ownership Experience, INFINITI Roadside Assistance offers a personalized travel planner to ensure that your motoring vacation will be worry free. When you require this service, simply call , and our INFINITI Travel Planning Specialists will provide travel counselling to help make your next motoring vacation more enjoyable than ever. You will receive a package containing maps with your route highlighted, along with a computerized guide detailing the route and distance in kilometres (cumulative), a list of INFINITI dealerships en route, accommodation and campsite directories, notes and brochures detailing points of interest for both your journey and destination. Handy hints and travel tips are also available depending on your travel needs. To ensure that you receive this valuable information in time to review it before your trip, please make all travel requests at least three (3) weeks in advance of your departure. OBTAINING INFINITI ROADSIDE ASSISTANCE SERVICE AND MAKING CLAIMS 1) Call ) Provide the INFINITI Roadside Representative with your name, vehicle identification number (VIN), the nature of your difficulty, and the exact location of your vehicle. 3) An authorized service facility will be dispatched to provide you with the necessary assistance. 4) INFINITI Roadside Assistance must be contacted prior to making any alternate service arrangements to ensure reimbursement for the services rendered, as per the conditions of this contract. 5) In the unlikely event that an authorized service facility is not available in the area of your breakdown or accident, an INFINITI Roadside Representative will authorize you to obtain service from an alternate facility. 6) After receiving authorization in point 5, you may call the most convenient local service facility and arrange for service to be dispatched. 7) Obtain a detailed receipt outlining the cause of the breakdown, the service required, and distance towed, if applicable. 8) Submit the original receipt with 30 days from the date of service. The original detailed repair bill must accompany towing claims. Please forward to: 18

22 INFINITI ROADSIDE ASSISTANCE (CONT D) INFINITI Roadside Assistance Attn. Claims Department P.O. Box 5845, London, ON N6A 4T4 9) Upon receipt, and confirmation of the claim information, INFINITI Roadside Assistance will send you a reimbursement cheque. 10) Only original of receipts and/or invoices will be accepted for reimbursement consideration. Originals will be returned upon request. 11) INFINITI Roadside Assistance reserves the right to decline any claim presented for payment later than thirty (30) days from the date the service was performed or any claim not in conformity with the conditions of coverage as stated. Claims for Traffic Accident Services 1) Contact INFINITI Roadside Assistance within thirty (30) days of the date of the traffic accident. A questionnaire will be mailed to you for completion and return. 2) Indicate the details of the accident 3) Enclose the original of the auto repair shop invoice indicating the amount of damage done to your INFINITI. 4) Enclose a copy of the police report. 5) Enclose the original receipts indicating accommodation, meals, vehicle rental or commercial transportation. 19 6) Upon receipt and confirmation of the claim information, INFINITI Roadside Assistance will send you a reimbursement cheque. 7) NOTE: Reimbursement applies only to services engaged within 72 hours of the accident. SERVICES NOT COVERED Unless otherwise specified in this handbook, INFINITI Roadside Assistance coverage and benefits do not include: Any charges related to the repair(s) (parts and/or labour), additional servicing equipment, storage or impound charges. Service to any vehicle willfully driven into an area not regularly travelled, including vacant lots, unassumed roads, open field, construction sites, mud or snow-filled driveways, impassable, private, recreational roads, beaches, or any other area that is inaccessible to a service facility vehicle. Shovelling or the removal of snow to free a vehicle Service to any unregistered, unplated or uninsured vehicle Service to an unattended vehicle GENERAL TERMS AND CONDITIONS OF INFINITI ROADSIDE SERVICES INFINITI Roadside Assistance agrees to provide to the driver of the registered and plated INFINITI the coverage as described, subject to the terms and conditions set out herein.

23 INFINITI ROADSIDE ASSISTANCE (CONT D) The records of INFINITI, a division of Nissan Canada Inc., will determine the commencement and termination date of your coverage and will be evidence of your eligibility to claim for benefits. The reimbursements quoted in this agreement will be in Canadian funds. The reimbursements available as part of the INFINITI Roadside Services are specific to their respective services only, and cannot be modified, transferred, or interchanged. The benefits of INFINITI Roadside Assistance are transferred when the vehicle ownership is transferred. Vehicle Limited Warranty period. INFINITI Roadside services are available only to vehicles currently licensed in Canada and subject to the terms above. INFINITI Roadside Assistance is available throughout Canada and the Continental U.S., 24 hours a day, 365 days a year. EXCLUSIONS INFINITI Roadside Assistance is not a warranty, but a service provided to you as part of the INFINITI Total Ownership Experience to minimize any unforeseen vehicle operation inconvenience. Any fraudulent alterations to receipts or invoices for service will render them invalid for claims reimbursement. INFINITI Roadside Assistance is provided for all INFINITI vehicles from the date the vehicle is delivered to the first retail buyer or put into service (whichever occurs first) for a period of 48 months except that Roadside Assistance is not available under any circumstances if your vehicle warranty is void. INFINITI Roadside Assistance is otherwise available to anyone operating an INFINITI vehicle with the authorization of the owner. (For purposes of INFINITI Roadside Assistance benefits, owner includes the lessee of a leased vehicle.) The services are transferable with the resale of the vehicle for the time remaining on the original INFINITI New 20

24 INFINITI CUSTOMER ASSISTANCE If You Have Questions About Your INFINITI Both INFINITI and your INFINITI dealer are dedicated to serving all of your motoring needs. Complete satisfaction with your vehicle and your INFINITI dealer are our primary concern. Your INFINITI dealer is always available to assist you with your automobile service requirements. If however, a problem arises that you feel has not been handled satisfactorily through normal channels, we suggest you take the following steps. Step 1. Request a review of your concerns with the appropriate Dealership Department Manager. We suggest it is best to request an appointment for this review so that your concern receives full attention. In some cases, it is helpful to send the Department Manager, The General Manager, or the Dealer Owner a letter outlining your concerns and requesting a reply. The Department Manager, General Manager, or Dealer Owner is able to involve a representative from INFINITI if he/she feels it is necessary. Step 2. If you feel your concern was not fully addressed or you did not understand the explanations given for your questions, phone the INFINITI Information Centre (toll-free) at , or write: INFINITI, a division of Nissan Canada Inc. INFORMATION CENTRE 5290 Orbitor Drive Mississauga, Ontario, L4W 4Z5 21 For efficient handling of your concern, please provide the following information if phoning or writing to us: Your name, address and telephone number (and name vehicle is registered to if different than yours) Vehicle Identification Number (17 digits) Date of purchase and where purchased Current odometer reading The nature of your concern The name of the INFINITI dealer with whom you are currently dealing; where the Step 1 review took place The name of the Department Manager, General Manager or Dealer Owner who reviewed your concern, and outcome that review CUSTOMER ARBITRATION PLAN We are determined to ensure that the 2-Step Customer Assistance procedure is successful in satisfying most customers. However, in the event that a problem has not been resolved to your satisfaction with this procedure, we offer an independent, free-of-charge, national mediation/arbitration program through the Canadian Motor Vehicle Arbitration Plan (CAMVAP). We are committed to binding arbitration in cases of factory-related customer complaints involving vehicles of the current model year or the previous 4 model years. CAMVAP is initiated by the customer requesting arbitration (only after the 2-Step Customer Assistance procedure has been followed). The facts of the case will be

25 INFINITI CUSTOMER ASSISTANCE (CONT D) reviewed and an informal hearing before an Arbitrator may be held. The decision of the Arbitrator is binding on both parties. For information on CAMVAP in your area, call toll-free SERVICE LOANER VEHICLE PROGRAM As part of the Infiniti Total Ownership Experience, a participating Infiniti dealership will provide you with a complimentary Infiniti Service Loaner Vehicle when you present your Infiniti vehicle for pre-arranged warranty repair during the new vehicle limited warranty basic coverage period subject to availability and the eligibility requirements listed below. * Depending upon availability, exceptions to the service appointment requirement may be made in the event your vehicle is inoperable due to unexpected mechanical failure. In such a circumstance the participating Infiniti dealership will strive to provide you with a Service Loaner Vehicle if possible. ** Ask your dealer for details. Note: This program is NOT a warranty, and is NOT part of the Infiniti New Vehicle Limited Warranty, but rather a benefit of The Total Ownership Experience. This program is subject to change without notice at any time. The Eligibility Requirements for Service Loaner Vehicle are as follows: Only available during the 4 years/100,000 km Infiniti New Vehicle Limited Warranty basic coverage period. You must be 21 years of age or older with a valid Canadian driver s license. You must provide proof of primary insurance. You must schedule the service appointment in advance.* Other restrictions apply to loaner vehicle including kilometre use, fuel consumption and days use limitations.** 22

26 PARTS AND ACCESSORIES SUPPLIES NETWORK The Parts Department of your INFINITI dealership maintains a comprehensive inventory of genuine INFINITI new and remanufactured replacement parts and accessories. These high quality parts have been specifically designed and manufactured for your INFINITI vehicle. They are covered by INFINITI s extensive warranty, which is one of the best in the industry. To ensure that your parts and accessories requirements are met, the INFINITI dealer organization uses modern computerized inventory control systems. In the event a critical part is required but is not stocked by your local dealership, INFINITI Canada s fast response ordering system will ensure the quickest possible shipment of parts to your dealer. on a timely basis. Our employees at the distribution centres are dedicated to making sure that the right parts are shipped to INFINITI dealers, in the most expeditious manner using premium transportation services. State-of-the-art computer and satellite communications systems provide the necessary support to integrate your local INFINITI dealer s computer system with other INFINITI dealers and INFINITI Canada. The purpose of this comprehensive, sophisticated distribution network is to provide you with the parts and accessories you need on a timely basis. Ready availability of parts and accessories and your satisfaction with our service is something that we at INFINITI are committed to. Our three Canadian Parts Distribution Centres carry an extensive inventory of the parts and accessories needed to support the Total Ownership Experience to our customers. An industry-leading service level makes sure that parts and accessories are available 23