Which of the following are safe driving practices when driving a Wheelchair Accessible Taxi?

Transcription

1 When are you within your rights to refuse to carry a fare? [Identify all correct responses] Q1 If you have waited in a rank or queue for a long period of time and the customer only wants to travel a short distance If the passenger has a seeing eye dog and you do not feel comfortable having animals in your taxi If the passenger is being violent, filthy of offensive D If the passenger wants to go to a suburb you do not want to go to Which of the following are safe driving practices when driving a Wheelchair ccessible Taxi? [Identify all correct responses] Q2 Obey all road rules except where they may cause passenger discomfort Increase your usual following distance Only use your mobile phone to read text messages while stopped at a red light D e mindful of any obstacles which may cause passenger discomfort

2 The following is a map of Melbourne s sports precinct. Which letter on the map denotes Hisense rena? Q3 D

3 Your passenger has asked to go to Nunawading. You approach this sign. Which way should you head? Q4 Left toward Greensborough Right toward Princes Freeway (M1) Put on the headset and click Play' to hear your passengers' request. Q5 Q6 "Excuse me, can you take us to The G?" Where does your passenger want to go? Geelong Melbourne General Post Office (GPO) Melbourne ricket Ground (MG) Which Freeway connects Melbourne to endigo? Westgate Freeway (M1) Western Freeway (M8) alder Freeway (M79)

4 Put on the headset and click Play' to hear your passengers' request. Q7 "ould you take us to aulfield?" What are the first four letters that are used to spell the name of the suburb? ore aul Koor omplete the following sentence. The name of the major shopping centre shown on the map is. Q8

5 Your passenger has an intellectual disability. What is an appropriate way to communicate with them? Q9 Speak to the passenger politely and courteously void using long words and speak slowly and clearly to ensure they can understand you void speaking to passengers with intellectual disabilities. Only speak to the passenger s carer Match the following suburbs with their locations on the map. Truganina, Vermont, Eltham, alwyn, Hillside Q10 D E

6 You turn on the radio and hear about a woman's experience in a taxi on the weekend. During the journey she made a phone call to her friend as a precaution. She told her friend the number of the taxi and the driver s ID number. The driver took offense at this and dumped her on a freeway. Q11 Q12 Q13 Which of the following statements are true? The driver s behaviour was unjustified in this situation. This taxi driver could face numerous fines, and lose their driver accreditation The driver's behaviour was justified in this situation as the passenger was being offensive. No laws have been broken and the driver could not be fined for this The driver s behaviour was justified as a taxi driver can refuse to carry a fare or continue to carry a fare, at any time for any reason From the list below, select only the suburbs located along Plenty Road Preston Kingsbury Lower Plenty D Mill Park E Epping You have reached your passenger's destination. You advise that the total cost of the journey is $ Your customer hands you two $20 notes and a $5 note. How much change do you need to give?

7 Q14 From the list below, select only the suburbs located East of Melbourne s entral usiness District. Spotswood urwood Elwood D Ringwood E shwood Q15 Which of the following animals must, by law, be allowed to travel in the passenger area of a taxi? [Identify all correct responses] Domestic pets able to be carried in a cage ny domestic dog, providing it is wearing a muzzle pproved assistance animals D ompanion animals such as a non-toxic reptile or a rat E guide dog of a passenger with a vision or hearing impairment omplete this sentence. Once it reaches Hawthorn, ridge Road continues on as. Q16 arkers Road urwood Road Riversdale Road

8 Using and talking on your mobile telephone is: Q17 [Identify all correct responses] Illegal if you are holding the phone in your hand while driving Legal if you are parked legally Okay if the mobile is resting on your seat while you re driving, and you only need to use one button on the phone, or one screen swipe to answer a call D onsidered to be very poor customer service while you have a passenger E Okay if you are answering a call or returning a text message from your employer while driving You are driving south on the EastLink (M3). You take the exit at Ferntree Gully Road. What suburb are you in? Q18 Wantirna Heathmont Scoresby Q19 You are the fourth taxi in line at a taxi rank. passenger walks toward you and gets into your cab. You know the taxi driver in front of you has been waiting longer and may be angry because of this. Which of the following statements are true? [Identify all correct responses] The passenger has the right to choose any taxi in the rank The passenger must always take the first taxi in a taxi rank You are within your rights to refuse to carry the passenger on the grounds that you are not the first taxi in the rank

9 Q20 You pick up a passenger in Strathmore. They ask to be taken to Northcote. They do not specify a route. In which direction should you head? South East along Mt lexander Rd East along ell St North along Pascoe Vale Rd You pick your passenger up at Middle Footscray train station. They are wearing a neck brace. They ask to go to Footscray Plaza via the most comfortable way, so not to hurt their neck. Which route should you take? Q21 Q22 Victoria St, onto Raleigh St, onto lbert St Victoria St, onto Pickett St, onto Irving St, onto lbert St Victoria St, onto Paisley St, onto Irving St, onto lbert St You have picked up a passenger at Melbourne irport and drive them to the entral usiness District via the itylink. Which of the following describes the total cost of the journey? The total fare amount shown on the meter The total fare amount shown on the meter + the airport rank fee + tolls The total fare amount shown on the meter + the airport rank fee + tolls + GST

10 Q23 Put on the headset and click Play' to hear your passenger s request. "ould you help me get my shopping from the boot?" What should you do? void helping passengers to load and unload their belongings to reduce the risk of accidentally damaging any of their property lways offer passengers reasonable help to get them and their belongings into and out of the taxi lways provide passengers with reasonable help to get them, and their luggage, into the taxi. However, only passengers should unload their belongings You pick your passenger up at Etihad Stadium. They ask to go to Seddon. Which is the most direct main route? Q24 Dynon Rd Footscray Rd Westgate ridge Which of the following statements are true about traffic flows in the Melbourne entral usiness District? Q25 [Identify each correct response.] Traffic in Little ollins Street runs East to West Traffic in Little ourke Street runs East to West Traffic in Little ourke Street runs West to East D Traffic in Little ollins Street runs West to East E Traffic in Little Lonsdale Street runs East to West