Customer First. EC130 Maintenance Trainer Introduced

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1 SERVICE SUPPORT SATISFACTION Customer Support Newsletter Customer First Volume 1 Dec Issue 11 EC130 Maintenance Trainer Introduced The American Eurocopter Training Center recently conducted its first EC130 Field Maintenance training course, using a new, fully functional maintenance trainer aircraft. This new EC130 maintenance trainer gives instructors and students the opportunity to perform maintenance tasks which could previously only be accomplished in the classroom. Students are also able to learn the proper use of special tools required for these applications, which is an important aspect in maintaining aircraft. The American Eurocopter Training Center s EC130 maintenance trainer will greatly improve the training experience for our students, preparing them to provide improved support in the field, which translates to higher availability rates. For details of our courses, please contact the Training Department at (972) , or training@eurocopterusa. com. Training in-progress on the newest edition to the maintenance trainers. It is our vision to promote the highest level of professionalism in aircraft maintenance by providing students with exceptional training. With this latest accomplishment the American Eurocopter Training Center can deliver a training experience second to none, by providing practical applications that are critical for field maintenance. The new EC130 Maintenance Trainer. Operators will soon receive notifications of upcoming courses! Fenestron disassembly and inspection, gearbox seal replacement, tail rotor drive shaft bearing replacement, flight control rigging and engine removal are just a few of the exercises that are performed during the course. The EC130 maintenance trainer s electrical system and VEMD are both completely functional, allowing students to better understand trouble-shooting techniques of the aircraft s electrical system and engine failures codes. 1

2 AS350 B3 Dual Hydraulics Upgrade Now Available AS350 B3 operators are now able to expand the capability of their high-performance AStar with the introduction of a dual hydraulics upgrade for the type. This system, which is now installed as standard on all AS350 B3s delivered by American Eurocopter, allows existing operators to benefit from an increase in the AS350 B3 s maximum take-off weight from the current single-hydraulics limit of 4,960 lb to a new figure of 5,225 lb (in conjunction with the AStar s high skid gear), while also benefitting from the additional redundancy of the dual hydraulic system. The AS350 B3/2B1 dual hydraulics upgrade involves seven steps, including installation of a dual-channel FA- DEC Turbomeca Arriel 2B1 engine with back-up electrical Keeping It Clean: EC135 IBF Now Available EC135 operators are now able to benefit from the introduction of a high-efficiency inlet barrier filter (IBF) developed by Eurocopter to maximize aircraft performance while offering unmatched protection against engine erosion and foreign object damage (FOD) and related repair costs. control system (if not already installed); replacement of the original simplex hydraulic circuit with a dual system; reinforcement of the cabin floor and tail boom junction; modifications to the main gear box, main rotor mast and tail gear box; installation of new upper cowlings; modification of the engine firewall; and controls modifications. The AS350 B3/2B1 dual hydraulics upgrade is of special value to customers whose aircraft are fitted with a complex mission equipment package, such as law enforcement and air medical operators. The upgrade is also applicable to utility operators seeking to maximize the AS350 B3 s internal or external payload performance. American Eurocopter is currently undertaking the first AS350 B3/2B1 dual hydraulics upgrade at its Grand Prairie, TX facility for one of our largest fleet operators. For more details of the upgrade, please contact American Eurocopter s Manager of After Market Sales, Jeff Donahue, at (972) , or jeff.donahue@eurocopterusa.com. The Eurocopter EC135 IBF system is permanently installed on the helicopter and is designed to remove foreign matters such as sand or dust or any other particles from the engine inlet air stream, thereby preventing premature erosion of compressor blades and other engine components. The system, which is retrofittable to existing EC135s, is comprised of new engine inlets, a bypass system and a An EC135 kicks up the sand as it hovers. monitoring system. The EC135 s oil cooler exhaust outlet is also relocated in order to provide cool air supply to the engine compressor and maximum engine performance. A cockpit filter clogging indicator featuring six green and two amber LEDs provides crew (cont d on page 4) 2

3 SERVICE BULLETINS & SERVICE LETTERS - November 2010 AS350 S/B REV 1 - Fixed Part for heli roping installation S/B Reinforced wear plates for skid L/G EC130 S/B New cabin door handles (improved front LH door locking mechanism) EC145 IN I-00 - GENERAL - Compatibility of INDOC with Windows 7 environment IN I-34 - NAVIGATION - Navigation computer CMA Magnetic Variation Model IN I-34 NAVIGATION - Navigation computer CMA Magnetic Variation Model SIN 2241-S-22 Auto Flight System - 3-Axis Autopilot System Software problem with the automatic level-off function SIN 2250-S-62 MAST INSTALLATION INTO MAIN TRANSMISSION - Failure of mast removal/installation lifting rod W62-18 ASB BK117C-2-29A-001 RN3 Hydraulic Power System Hydraulic Lines Inspection of Hydraulic Hoses and Prevention of Chafing ASB BK117C-2-31A-041 INDICATING AND RECORDING SYS- TEMS BARO ROTARY KNOB ON THE INSTRUMENT CONTROL PANEL (ICP) - Operating force for the BARO rotary knob ASB BK117C-2-52A-010 RN1 DOORS AND SERVICE COVERS SLIDING DOOR Measurement of the release force, inspection of the roller position and replacement of lower door bracket BK117-C REV 1 - Power Plant Cowlings and Fairings Installation of Heat Protection EC155 S/B Dual life raft release handle S/B HYDRAULIC POWER - Replacing the hydraulic SAS manifold outlet pressure pipe to the L/G extension distributor valve Long Lead Time Items Below is a list of items for which there may be long lead times due to the limited supply which exists. Eurocopter has specific actions in place intended to increase the availability of each of these items as soon as possible. In the meantime, we encourage you to plan as much in advance as possible and/or provide forecasts for these items. Material Number (MPN) A A A A A A A A A A A A A A A A (formerly 704A ) 704A A A A A C642A Description SEALING RING PULLEY HOUSING LIGHT SPRING FREQUENCY ADAPTOR TRIO TGB CONTROL LEVER EC130 MAIN ROTOR HEAD CENTRAL SHAFT, EQUIPPED PULLEY MOUNT LAMINATED TAIL ROTOR BLADES ASSY INTERMEDIATE SHAFT FOR REAR TRANS. STRAP (THREE PARTS) DISK STARFLEX BALL JOINT LIP SEAL BEARING BEARING SLEEVE HOSE TACHOMETER SENSOR RUBBER EXTRUSION AIR INTAKE SEAL FILTERING CARTRIDGE STAR, EQUIPPED Aircraft Model Effectivity EC130 & EC135 SA315 & SA3180 AS332 AS350 B3 EC130 EC130 AS365 EC120, AS350, AS355, EC130, AS365/366 & EC155 AS350, AS355, EC130, AS365/366 & EC155 EC120, EC120 3

4 Keeping It Clean: EC135 IBF Now Available (cont d) of the IBF s status, with bypass operation easily selectable (automatic during OEI operations). Failure and advisory indications are also provided on the EC135 s Caution Advisory Display (CAD) and IBF remote panel. The EC135 IBF s filters are mounted directly to the engine and are removable for cleaning, using an environmentally-friendly filter oil. The EC135 IBF is CAT A certified up to the aircraft s maximum take-off weight and does not affect the aircraft s all engines operating (AEO) performance. The system offers demonstrated filtration efficiency of 99.8%, and weighs only 57 lb installed. The Eurocopter IBF system is already certified and in service on the EC135 P2/P2+, with certification of the system on the EC135 T2/T2+ imminent. A limited number of systems are available with special introductory pricing, so for more details please contact American Eurocopter s Manager of After Market Sales, Jeff Donahue, at (972) , or jeff.donahue@ eurocopterusa.com. KeyUpdate Keycopter Benefits and Features A friendly reminder: There is no longer a $25.00 administrative fee assessed on new purchase orders entered via Keycopter. As part of our ongoing commitment to make Keycopter the online source for all your AOG and Spares business requirements, we are continuing to make enhancements. Your input and feedback are key resources for our efforts, and we appreciate all of your responses. A host of new capabilities are on the horizon, such as exchange pricing, exchange ordering and many more to follow. Here are just a few of the features and benefits already in place: Quotes (Price and Availability, Lead Time) Quote to Purchase Order Conversion New Purchase Orders Purchase Order History Order Status Shipment Tracking Backorder Log Sales Returns Warranty Returns Return Status Equipment Repair Catalog For Keycopter Support such as new user set-ups, digital certificate questions, navigation, training, contact information updates (i.e. change of address for your automated Keycopter order acknowledgements), etc., please us: keycopter.support@eurocopterusa. com. If you or someone in your company would like to have access to Keycopter, please contact your Focal Point to attain a Keycopter new user setup form. Please us at keycopter.support@eurocopterusa.com.with any questions regarding this process. 4

5 EC135 Spacer Tube Inspection Interval Extension Following a series of meetings held by Eurocopter s Reliability Data Group in Donauwörth this October, we are pleased to inform EC135 operators of an extension to Spacer Tube inspection intervals, to be introduced in Rev. 13 of the EC135 AMM. The allowable wear limits in the current Rev. 11 of the EC135 AMM across the six key lengths of the EC135 Spacer Tube (referred to as the X dimension) is 5.4 mm. The top-to-bottom or Y dimension minimum stated in the current Rev. 11 of the EC135 AMM is mm. Rev. 13 of the EC135 AMM will reduce the minimum permissible X dimension on the Spacer Tube from 5.4 mm to 4.5 mm, as well as reducing the minimum permissible Y dimension on the Spacer Tube from mm to mm. Rev. 13 of the EC135 AMM will also introduce a graduated series of Inspection Intervals, permitting Spacer Tubes with lower allowable X dimension limits than the current 5.4 mm wear limit to be retained in service for specified intervals, dependent on the amount of wear. These changes are intended to enable customers to benefit from the full 4,000 hour TBO of the EC135 s Spacer Tube (a TBO limit which is extendable to 4,120 flight hours with the standard 3% allowance). For planning purposes, operators are also reminded that there is a 10% allowance beyond the stated 1,600 hour inspection, enabling Spacer Tubes with an X dimension of mm to be retained in service for a maximum of 1,760 flight hours. If an inspection of an EC135 Spacer Tube is performed at the 1,600 hour interval and found to be within new criteria, the Spacer Tube may remain in service with the next inspection due at the interval applicable to X dimension found at the 1,600 hour inspection. An Eurocopter Technical Agreement (ETA) () can be issued to keep the spacer tube in service if it is found to be beyond current published limits. X Dimension Key Lengths Inspection Interval mm 1,600 hrs mm 1,200 hrs mm 800 hrs mm 400 hrs 4.49 mm or lower REJECTED Y Dimension mm If below REJECTED 5

6 New Contact Number for Spares Support At American Eurocopter we are continuously working to improve our level of customer service, with support and satisfaction remaining top priorities. We have many initiatives under way to support our customers who are operating the most advanced helicopters in the world. In an effort to improve our ability to deliver prompt responses to our customers, we have streamlined our present system of customer service. Beginning January 3, 2011, there will be just one number to remember for your spares support: 1 (972) (1 (972) SPARES-1) When you call that number you will be assisted by one of our professional Customer Support Representatives. Our new processes will help increase efficiency and prevent delays in order to complete your orders quickly. For your high priority needs, our AOG line will still be available 24 hours a day, seven days a week: 1 (800) (1 (800) COPTER-1) If you would prefer to communicate via , both the Spares Support team and the AOG team can be reached at the following addresses: Spares@eurocopterusa.com AOG@eurocopterusa.com We appreciate your understanding and we look forward to providing you the highest quality support in the industry Holiday Closing Schedule The holidays are once again upon us. We offer our warmest season s greetings, from the American Eurocopter family to yours. As is our yearly schedule, we will be closing our facility beginning December 23, 2010 to allow our employees to celebrate the holiday season with their families. We will reopen January 3, During this holiday break, our Technical Support team will be available through the 1 (800) number. Representatives will be on call 24/7 during this period to address your needs. American Eurocopter thanks you for your business and we look forward to serving you during the coming year. Happy Holidays! No regular orders will be processed during this period, but the Supply Services team will provide AOG support as usual. The last day to process routine orders will be December 22, The month of December has historically presented its own special shipping challenges. Because delivery and distribution companies are forced to utilize every available resource to meet holiday demands, we are urging our customers to place December orders as quickly as possible to assure they receive spares when they are required. 6