180 kg yoke or pivot diagnostic

Transcription

1 U S E R G U I D E 180 kg yoke or pivot diagnostic

2 overview The Premium Lifter 180 is a compact mobile patient lifter for professional or home care use. This lightweight, easy to operate mobile hoist allows patients to be lifted and transferred from floor, bed or chair with ease and safety. The mast can be adjusted to three different heights for the most appropriate lifting range. With low lifting height and soft start / stop function, the Premium Lifter 180 has been designed to provide patient and carer with optimum comfort, safety and security. The Novis Healthcare range of patient lifters, slings and accessories has been designed and tested to comply with ISO , Hoists for the transfer of disabled persons. assembly Read these instructions carefully before assembling and using the lifting device. Only trained personnel should use the equipment. If you experience difficulties during the assembly or use of this product, please contact your authorised dealer or Novis Healthcare. available accessories Accessories not listed below are not to be used with this lifter. Slings sling selection Selecting the appropriate slings and accessories for each individual is important in assuring maximum function and safety when using a patient lifter. Novis offers a range of patient lifting slings specifically designed for use with our Premium Lifters. The ProSling range offers a variety of sling types for use with both yoke and pivot frame lifters. Designed to lift patients from seated (chair) or reclined (bed or floor) positions, the range is simple and safe to use in both home and institutional environments. Versatile enough for general patient transfers, toileting or hygiene care. Pivot Frame important notice Before operating this medical equipment, it is important to read this user guide and understand the operating instructions and safety precautions. Failure to do so could result in patient injury and/or damage to the product. If you have any questions, please contact Novis Healthcare on definitions of symbols used Important information Warning Electrical hazard Do not 2

3 index overview 2 safety precautions 4 parts glossary 7 box components 8 assembly 9 preliminary checks 12 lifter operation 13 lifting tips 16 trouble shooting 20 care and cleaning 21 sling compatibility 23 specifications 24 spare parts 25 warranty statement 26 3

4 safety precautions intended use The Premium Lifter 180 is a mobile patient lifting device designed for the transfer of patients from floor or bed or chair or other support surfaces when connected to slings or harness. Moving a person in a sling over any distance is not recommended. The Premium Lifter 180 has been designed to lift and transfer a less able person from one resting place to another (such as from a bed to a wheelchair or commode) with the assistance of a carer. We recommend the lifter be used with one of the ProSling range of patient slings, as assessed by a competent trained person. maximum user capacity The Premium Lifter 180 is approved for a maximum load of 180 kilograms. Do not exceed this safe working load or you risk injury to the patient or carer and damage to the product. Please ensure the appropriate accessory, sling type and size is also used, especially in regard to weight capacity. Please note, that not all slings and accessories are compatible with this lifter. If you are unsure please contact your authorised dealer or Novis Healthcare on The correct and appropriate use of the Premium Lifter 180 patient lifter will reduce the risks associated with manual patient handling. The lifting / transferring task should always be assessed and planned by a trained user. 4

5 in general DO NOT lift a patient unless you are trained and competent to do so. Ensure that all users read this guide before operating the lifter. ALWAYS plan your lifting operations before commencing. ALWAYS familiarise yourself with the operating control and safety features of the lifter before lifting a patient. ALWAYS check the safe working load of the lifter is suitable for the weight of the patient. Do not exceed the safe working load of 180 kilograms. Before using the lifter, always ensure the surrounding lift area is clear and that the person being lifted is clear of all obstructing objects. To prevent personal injury, ensure body parts are kept clear of any moving parts. DO NOT use the lifter to transport patients over a significant distance. DO NOT park the lifter on a sloping surface or use over excessively rough or uneven surfaces. DO NOT attempt to use the lifter on a slope greater than five degrees. DO NOT lift a patient with the castor brakes on allow the lifter to roll freely to the correct centre of gravity. DO NOT push the loaded lifter at excessive speeds. Push at a walking pace only, with the patient at a low, comfortable position. DO NOT attempt to manoeuvre the lifter by pushing on the mast, boom or patient. DO NOT manoeuvre the lifter by pulling the actuator or pushing it from the side. ALWAYS manoeuvre the lifter with the grab handles. Ensure the lifter sling is appropriate to the safe working load of the lifter. Ensure the sling is suitable for the particular patient and is the correct size and capacity. Only use slings which have been assessed as suitable by a competent trained professional. ALWAYS fit the sling to the lifter according to the sling manufacturer s instructions. DO NOT attempt to fit a loop sling to a pivot frame or a clip sling to a yoke attachment. The lifter is for patient lifting only. DO NOT use the lifter, or allow it to be used, for any other purposes. Never leave a patient unattended in a lifting situation. DO NOT use the lifter if there is any signs of wear or damage to the product, in particular the spreader bar or pivot frame. Do not use the lifter is there is any fraying or stitch damage to the sling, or if the sling is damaged in any other way. If in doubt, do not operate the product and contact your authorised dealer or Novis Healthcare. DO NOT operated the lifter with a worn or damaged power cord or connector cable. Should the power cord be found to be worn or damaged, contact your authorised dealer or Novis Healthcare for a replacement. 5

6 actuator module DO NOT allow the battery to fully discharge doing so may shorten the service life. DO NOT continue to operate the hand controller by repeatedly pressing buttons if there is no actuator function. DO NOT use excessive force on the hand controller cord as this may damage the internal wiring, leading to the loss of some or all functions. Never move the lifter by pulling the actuator. The actuator is a precision electronic device. Use care when handling or transporting. Dropping the actuator or other sudden impacts, may result in damage to this unit. Risk of electric shock. DO NOT OPEN. Do not attempt to repair or service the actuator module. Repair and service should be conducted by a nominated Novis Healthcare Service Centre. If the actuator is not functioning properly, or has been damaged, unplug the unit and remove it from service immediately. Contact your point of purchase for repair and service information. DO NOT place any objects/items, such as blankets, on or over the actuator arms or joints. This could result in damage. DO NOT continually operate the lifter as this may deeply discharge the battery or result in damage to the actuator. Battery packs may emit hydrogen gas. Do not allow fire or a heated object to be in close proximity to the battery pack, and never use the battery near sparks, fuses and/ or equipment that emit sparks. Do not store the battery in an enclosed environment or place it in an enclosed structure. Doing so can cause an explosion, fire, equipment damage and bodily injury. DO NOT attempt to connect the battery pack directly to a power supply socket without using a charger as a medium. DO NOT use or store the battery pack when temperature exceeds 50 C. Doing so can shorten battery life, lower performance level or cause the battery to leak, be damaged or deformed. Battery packs contain dilute sulphuric acid, which is a toxic substance. If the internal fluid leaks and comes in contact with skin or eyes, immediately wash with clean water and seek medical advice. 6

7 parts glossary Boom Spreader bar (yoke attachment) Hand controller hanging hook Hand controller Grab handles Mast Battery unit Electrical emergency stop button Mechanical emergency lower button Main lift actuator Control unit Quick release locking handles Base section Rear castors Front castors Leg actuator Legs 7

8 box components Base section Mast and boom to etch once approved Main lift actuator Hand controller and cable Battery unit Grab handle Control unit Spreader bar Four plastic caps Battery Charger power cord Three hex keys Two dual threaded bolts with two washers and two nuts each Two multi-size spanners 8

9 assembly The Premium range of patient lifters are fully assembled, load tested and certified at the factory before being partially dismantled for packing and shipping. Follow the steps below to assemble the Premium Lifter 180 for use. Ensure there is sufficient clear working floor space. Assembly should be carried out by at least two people two person assembly is necessary for specific steps as indicated. 1 Carefully remove all components from the box and check items against the list shown on page 8. Any damaged or missing components should be reported to your authorised dealer immediately. 2 Position the base section in the middle of your clear working floor space. Lock both rear castors by pressing down firmly on the grey locking tabs. lock 3 Unscrew both quick release locking handles from the mast and remove them from the mast housing. remove 4 To attach the mast, unscrew the black security knob from the base of the mast. Carefully lower the mast into the mast housing on the base, with boom section facing forwards. 5 Set mast to required height by aligning the mast housing with the appropriate mast hole. mast hole Three holes at the base of the mast allow height to be set at three alternative positions, to match environmental and lifting needs. The holes are positioned 50 mm apart. The middle position is recommended for most patients, for the majority of lifting situations. The top position is recommended for larger or taller patients who require a greater lifting height. The bottom position is recommended when a lower lifting height is needed due to low ceiling height or other environmental considerations. Refer to Technical Specifications on page 24 for minimum and maximum lifting heights for each position. Once the mast is positioned at required height setting, reinsert both locking handles and turn handles simultaneously in a clockwise direction to secure firmly. 6 Quick release locking handles are spring loaded to allow the handle to be repositioned once secure. Pull out gently to release the spring and position the handle in alignment with the mast to ensure it does not protrude. remove 9

10 7 Reinsert the black security knob into the rear of the mast and tighten firmly. This helps to secure the mast and ensure it does not move within the mast housing. reinsert Align holes at the base and insert the dual threaded bolt. Place a washer over each bolt end, with flat side against the mast ( dished side facing outwards). Then position a nut over each bolt end and tighten firmly using the multi-size spanner (13 mm setting). Once secure, clip a blue plastic cap over all four washers, pressing firmly to secure. 8 Attach the main lift actuator. Actuator assembly requires two people to ensure the boom does not move and cause injury. Insert the main lift actuator into the brackets at mast base and mast boom. Please note, the connector cord can be positioned on either side (there is no correct way to position the actuator). bolt hole 9 Attach the main lift actuator control unit. Remove the small black screw from the bracket attached to the rear of the mast, using the Hex Key provided (3 mm). bolt hole remove 10

11 Hook the actuator control unit over the lip of the lower bracket and secure by reinserting the small black screw into the top of the control unit and tighten. reinsert 12 To connect all connector cords to the base of the control unit, ensure all plastic wrapping is removed before inserting each cord into the base of the control unit as detailed: Hand controller connector cord Main lift actuator connector cord Leg actuator connector cord Battery charger power cord 10 To attach the battery above the control unit, hang the battery unit over the lip of the upper bracket and push against the mast until an audible click is heard. 11 To attach the grab handle, remove the two bolts from the rear of the mast remove using the Hex Key provided (5mm). remove Position the grab handle around the mast, with the handles facing upwards. Secure by reinserting the two bolts and tighten firmly. Hand controller connector cord Main lift actuator connector cord View from under Control Unit Battery charger power cord Leg actuator connector cord Note: the lifter will not operate with the battery charger power cord connected to a power source. reinsert reinsert 11

12 13 Secure any excess leg actuator connector cord into the cord holder on the side of the mast to reduce the risk of tripping. clip 16 To attach the spreader bar, push down on the quick release handle and hook the top of the spreader bar over the boom attachment. Release the handle and ensure the bar is securely attached before use. For details on the attachment of the optional Pivot Frame accessory, please refer to the User Guide included with the accessory. 17 Ensure the lifter is fully charged before use. 14 Release the electrical emergency stop button by turning clockwise to disengage. To charge the battery, position the lifter close to a power outlet and plug in the battery charger power cord. Charge for a minimum of 12 hours to ensure the battery is fully charged. preliminary checks Once the lifter is fully charged, complete the following preliminary checks before initial use. Refer to the relevant instructions under Lifter Operation section for further detail. 15 Hang the hand controller using the hook provided. ensure lifting motion and leg width adjustment corresponds with the buttons on the electronic hand controller ensure charge indicator on the main actuator control unit is fully operational (ie indicator is illuminated when lifter is charging) ensure all indicator lights are functioning properly ensure electrical emergency stop function is operational ensure mechanical emergency lowering function is operational 12

13 lifter operation Before use, ensure the emergency stop is released turn the red button clockwise to disengage. When lifter is not in daily use, activate the emergency stop to conserve power to the battery. hand controller lifting function Press and hold to raise boom Press and hold to lower boom Lifting or lowering motion stops as soon as button is released leg spreader function Press and hold to open legs (increase width) Press and hold to close legs (decrease width) battery indicator The control unit features three battery indicator levels: maximum load indicator The orange Maximum Load Indicator illuminates when the rated maximum capacity of the lifter has been exceeded Immediately stop use and carefully remove the patient from the lifter if this warning is illuminated service indicator The orange Service Indicator illuminates when the lifter requires service Immediately remove the lifter from use and contact your local authorised Dealer or Service Agent Green battery fully charged (approximately %) Green battery approximately half charged (approximately 25-50%) Yellow battery requires charging (less than 25%) The lifter system is not designed for use in the shower or other wet environments. Press only one button at a time. Pressing two buttons simultaneously may result in damage to the hand controller or actuator. To avoid injury, ensure the emergency stop function is activated in all transport situations. 13

14 main actuator control unit emergency stop Press for emergency stop this immediately stops all actuator function. To disengage, turn the button clockwise. lifting function Press and hold to raise boom Press and hold to lower boom leg spreader function Press and hold to open legs (increase width) Press and hold to close legs (decrease width) Lifting or lowering motion stops as soon as button is released power on indicator The orange Power Indicator illuminates when the lifter is in operation charge indicator The orange Charge Indicator illuminates when the lifter is connected to a mains power source and is charging Lifter will not operate while connected to a mains power source battery indicator The control unit features three battery indicator levels: Green battery fully charged (approximately %) Green battery approximately half charged (approximately 25-50%) Yellow battery requires charging (less than 25%) service indicator The orange Service Indicator illuminates when the lifter requires service immediately remove the lifter from use and contact your local authorised Dealer or Service Agent 14

15 locking the rear castors Both rear castors can be locked for rotation and lateral movement. During most lifting situations, castors should remain unlocked to allow the lifter to naturally shift to the patient s centre of gravity. If there is any risk of the lifter moving into the patient (for example, when lifting from the floor) then castors must be locked for safety. To lock, press down firmly on the long lower grey locking tab with your foot. To unlock, press the short upper tab to release or flick up the long tab. Locked castors during lifting increase the risk of the lifter tilting. emergency lower In the event of an electrical failure, the main actuator is fitted with a safety back up device that holds the load. Once engaged, the safety system allows the patient to be lowered manually. Please note, this mechanism will only operate when the lifter is under load (ie bearing weight). To operate the manual emergency lowering function, use your finger to pull up the red safety lever located at the base of the main lift actuator. The rate of descent can be manually controlled by the force applied to the lever. charging the batteries For maximum battery life, batteries must be charged regularly. When lifter is not in daily use, activate the emergency stop to conserve power to the battery. Lifter will not operate when the battery charger power cord is attached to mains power. When the battery requires charging, both indicator lights on the hand controller and control unit will illuminate (three levels to indicate approximate battery charge level). If the handset is being used, a low voltage alarm will also sound. While the battery will have sufficient power for several more lifts, it is recommended that the battery is recharged as soon as practical following low charge signals. To recharge, ensure the battery charger power cord is correctly connected to the base of the control unit and connect to a safe, working mains power outlet. Always recharge in a safe and dry environment. 15

16 lifting tips transferring a patient off the bed To correctly attach the sling, refer to the sling manufacturer s User Guide for further instruction. Attach the sling according to the manufacturer s instruction. Ensure the sling attachment is secure before proceeding. Always communicate with the patient, before and during the transfer, to ensure they understand what is taking place. Where possible, two carers should be available for patient transfers. In general, it is easier to position the sling around the patient with the head of the bed raised. This allows the main body of the sling to slide down the patient s back and be positioned around the legs. Release both castor brakes and then carefully lift the patient off the bed surface as shown, allowing the lifter to adjust position to the correct centre of gravity. Ensure the patient s head is adequately supported. With the sling in place the lifter can now approach the bed. Ensure the lifter legs are widened for maximum stability. Manoeuvre the lifter carefully to ensure the spreader bar and boom do not hit the patient s head. Engage the rear castor brakes. When the patient is clear of the bed, lift their calves and ankles and gently turn to clear the bed before commencing the transfer. Transfer to bed, chair or toilet and slowly lower and position. 16

17 transferring a patient off the chair To correctly attach the sling, refer to the sling manufacturer s User Guide for further instruction. Where possible, two carers should be available for patient transfers. Always communicate with the patient, before and during the transfer, to ensure they understand what is taking place. With the patient sitting in the chair, lean the patient forward and slide the sling down the back of the chair. Tuck the bottom of the sling under the tailbone. Slide each sling leg support down the side of the chair and under the leg, between the thigh. Cross over for extra support or leave separated to divide the legs for toileting. Ensure the back of the sling has not moved. Slowly raise the patient, ensuring they are secure and comfortable at all times. Be careful as the lifter may move towards the patient when the boom is raised. Only lift the patient as high as needed to clear the transfer surface. Continually monitor their position, comfort level, profile and demeanour to ensure the patient is safe and secure throughout the move. Transfer to bed, chair or toilet and slowly lower and position. Carefully approach the chair with the lifter legs widened as far as possible. Slowly position the lifter with the boom at chest height and spreader bar positioned over centre of the patient, making sure the lifter does not hit the patient. Do not engage the castor brakes on the lifter. Attach the sling according to the manufacturer s instruction. Ensure the sling attachment is secure before proceeding. 17

18 transferring a patient off the floor Always use a full body sling with head support. To correctly attach the sling, refer to the sling manufacturer s User Guide for further instruction. Where possible, two carers should be available for patient transfers. Roll the patient over the sling onto their back and retrieve all sling corner sections from both sides of the patient. Raise both patient s legs and adjust leg sections of the sling to suit the lifting position (refer to the sling manuufacturer s User Guide). Always communicate with the patient, before and during the transfer, to ensure they understand what is taking place. Before commencing the transfer procedure, ensure the patient is not injured, unconscious or bleeding. With the patient lying on the floor, roll the patient on to their side and align the sling alongside the patient s back. The same technique can also be used when a patient is lying supine on the bed. Carefully approach the patient with the lifter legs widened as far as possible. Slowly position the lifter, with one leg through the patient s raised legs and other leg close to the patient s head, making sure the lifter does not hit the patient. 18

19 Once the lifter is in position, carefully lower the boom as far as possible to allow the sling attachment points to reach the spreader bar/cradle. Attach the sling according to the manufacturer s instruction. Ensure the sling attachment is secure before proceeding. Release both rear castor brakes and slowly lift the patient, ensuring their head is adequately supported and that they are secure and comfortable at all times. When transporting a patient from one position to another, only lift the patient as high as needed for free movement and safety or to clear the transfer surface. Continually monitor their position, comfort level, profile and demeanour to ensure the patient is safe and secure throughout the move. Transfer to bed, chair or toilet and slowly lower and position. 19

20 troubleshooting Follow the steps below to try and resolve a problem with the lifter. If the problem cannot be resolved, please contact your local authorised Linak Service Centre for further support. problem cause solution The lifter will not move up or down The leg adjustment does not open/ close Emergency stop button may be activated Control unit power cords are not properly connected Battery charger power cord still connected to a power Check the emergency stop button is disengaged Check all connector cords are correctly connected (refer page 11) Check the battery charger power cord is not connected to a power outlet Check the battery is fully charged outlet Battery does not charge Emergency stop button may be activated Check the battery charger power cord is fully and firmly inserted to mains outlet and Control Unit, and that outlet is switched on Lifter stops in raised position Main lift actuator does not operate Charge indicator on control unit does not illuminate Power Indicator on control unit illuminates but lifter does not operate Emergency stop button may be activated Battery may require charging Actuator may not be connected to the control unit Connector cord may be damaged Actuator may not be connected to the control unit Connector cord may not be properly connected to the control unit Check the emergency stop button is disengaged Check the battery is fully charged If necessary, use the manual safety lowering device to lower the patient (refer page 15) Check the main lift actuator is correctly connected to the control box (refer page 11) Check the battery charger power cord is correctly connected to the control unit Check all connector cords are correctly connected (refer page 11) 20

21 care & cleaning care and cleaning DO NOT use high pressure cleaners or harsh, caustic chemicals for cleaning. DO NOT pour water over the lifter; or submerge the lifter in water. DO NOT clean the lifter while the battery is charging. The battery and actuator control unit should be removed from the lifter when cleaning (refer to page 11). Clean the lifter frame with a damp cloth and a regular surface cleaner or disinfectant. Check to ensure that the castors are free of dirt and hair. safety and maintenance Professional inspection and major service of the patient lifter must be carried out every 12 months as a minimum. Any service or repairs must be performed by a trained professional. Any unauthorised repairs or service may void your warranty. The Jumbo Care Diagnostic Control Unit is pre-set with a service interval of 12 months / 8000 cycles, whichever comes first. The Service Indicator on both the control unit and hand controller will illuminate when service is due. If hand controller in operation, an audible beep will also sound. All actuator servicing must be undertaken by an authorised Linak service centre. Daily checks Visually inspect the lifter and check for external damage or wear. If the lifter is damaged in any way, stop using the lifter immediately and contact your authorised Dealer. Check that all screws and lock nuts on the sling bar are tightly attached. Use the tools provided to tighten any loose fixtures. Check that the safety latches on the sling bar are working correctly. Check the hand control and the lifter arm and leg movements are working correctly. Check the emergency lowering function is working. Charge the battery every day the battery is used and check charger function is working. Annual service Visually inspect the lifter for obvious wear and damage to the frame and components. Check the actuator for unusual noise and performance issues. Visually inspect all power and connector cords and connections. Check all connectors are fitted properly. Check action of castors in rolling and locking positions. 21

22 recommended maintenance schedule description before initial use before every use regular service Yoke Spreader Bar: check for freedom of movement, wear and tear on moving parts and that all screws and fastenings are firmly tightened Boom: check for freedom of movement on bearing and mast attachment Mast: check for any looseness in hydraulic mounts and base locking screw Actuator: listen for any unusual noise or vibration during operation. 4 Control Unit: check operation of the emergency stop button and plugs Battery Unit: check connections are clean and unit is charged. 4 Base: ensure base is level so that all four castors contact the floor. Castors: check castors move freely and are securely attached to the legs. Check lock function on rear castors is working correctly. Slings: check for damage, wear or fray refer to the manufacturer s user guide for details

23 sling compatibility attachment model size capacity* code compatible General Purpose Small 205 kg SL Medium 205 kg SL Large 300 kg SL ProSling for Yoke Frame Lifters ProSling for Pivot Frame Lifters ** ProSling Disposable, for Yoke Frame Lifters ProSling Gait Training Vest General Purpose with Head Support Hygiene Hygiene with Head Support General Purpose with Head Support Hygiene Disposable General Purpose with Head Support Gait Training Vest Small 205 kg SL Medium 205 kg SL Large 300 kg SL Extra Large 300 kg SL Extra Extra Large 300 kg SL Small 205 kg SL Medium 205 kg SL Large 300 kg SL Small 205 kg SL Medium 205 kg SL Large 300 kg SL Extra Large 300 kg SL Extra Extra Large 300 kg SL Small 205 kg SL Medium 205 kg SL Large 300 kg SL Small 205 kg SL Medium 205 kg SL Large 300 kg SL Medium 205 kg SL Large 205 kg SL Small 180 kg SL Medium 180 kg SL Large 180 kg SL * Slings may be rated at a higher capacity to the lifter being used always ensure the patient being lifted does not exceed the wight capacity of the lifter AND the sling ** Pivot frame is available as an optional extra (refer to page 24 for details) 23

24 specifications system code MHPH0418 capacity max user weight warranty frame material turning radius 180 kg 2 year Lifter and Actuator 1 year Battery Aluminium 1235 mm approvals ARTG international standards lifter ISO 10535:2006 international standards actuator EN :2007, EN :2006 and EN : dimensions maximum overall height 2045 mm maximum yoke lift height* minimum yoke lift height* width between legs external width base length front leg height underbed clearance front castor diameter rear castor diameter 1705 > 1805 mm 430 > 530 mm 535 > 1010 mm 615 > 1095 mm 1090 mm 115 mm 125 mm 75 mm 100 mm weight product weight (with components) 35.3 kg lifter weight (without components) mast section base section spreader bar 24 kg 8.1 kg 15.4 kg 1 kg actuator lifting actuator model Linak LA34 Fast with Electric Spline control box model Linak CBJ1 with Care Diagnostics accessories item Pivot frame code weight MHPH kg * 3 height settings available 24

25 spare parts Part Main lift actuator Leg actuator Control unit Control unit mounting bracket (screws included) Battery unit Hand controller Hand controller hanging hook (screws included) Battery charger power cord Rear castors Front castors Quick release mast locking handles Spreader bar (yoke attachment) Grab handle Grab handle bolts Connector bolt assembly for main lift actuator arm (suits top & bottom) Plastic caps Tool kit (includes three hex keys and two multi-size spanners) Code MHPH0662 MHPH0668 MHPH0663 MHPH0666 MHPH0664 MHPH0665 MHPH0673 MHPH0667 MHPH0446 MHPH0445 MHPH0443 MHPH0444 MHPH0447 MHPH0672 MHPH0677 MHPH0442 MHPH

26 warranty this warranty is provided by Novis Healthcare ABN Unit 12, 12 Mars Road Lane Cove NSW australian consumer law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or may be entitled to a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure. Where a failure does not amount to a major failure Novis is entitled to choose between providing you with a repair, replacement or refund. To obtain compensation, you would need to provide documentary evidence of the loss or damage suffered and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by Novis to comply with a consumer guarantee under the Australian Consumer Law. product warranty In addition to all rights and remedies which you may be entitled to under the Competition and Consumer Act 2010 (Commonwealth) and any other relevant legislation, Novis warrants each of its products to be free of defects in materials and workmanship for a period of 12 months (unless otherwise stated below), commencing from the date the product is shipped from Novis: Actuator system 2 year Lifter frame Battery 2 year 1 year warranty claims To claim under this warranty, please contact your authorised distributor (agent) or a Novis Healthcare Service Centre and have your receipt or proof of purchase ready. Novis Healthcare, or its agent, may need to assess the defect before determining any claim, and additional information may be requested to process your claim. All returned product must be must be accompanied by a completed Return Authorisation Form, copies of which are available from Novis Healthcare or downloadable from the Novis website. Any expenses incurred relating to the return of the defective product to Novis will be borne by you. We will then, at our discretion, either repair or replace the product, or refund your money and take back the product. The cost to return the repaired or replaced product will be borne by us. Warranty repairs do not extend beyond the length of the warranty period. 26

27 limited liabilities Our liability under this manufacturer s warranty is subject to us being satisfied that a defect was caused by defective workmanship or materials, and was not caused or substantially contributed to by other factors or circumstances beyond our control, including (but not limited to) defective installation, maintenance or repair, product modification or alteration, any neglect misuse or excessive use, normal wear and tear or failure to follow manufacturer s instructions. The benefits conferred by this manufacturer s warranty are in addition to all rights and remedies conveyed by the Competition and Consumer Act 2010 (Commonwealth), and any other statutory rights to which you may already be entitled, and this warranty does not exclude, restrict or modify any such rights or remedies that are implied by law. contact Mail To Novis Healthcare Warranty Returns Unit 12, 12 Mars Road Lane Cove NSW 2066 sales@novis.com.au For more information please contact us on or visit our website at Novis Healthcare reserves the right to alter any product specifications without prior notice. Novis Healthcare accepts no liability for any use, change or assembly of the product other than as stated in this user guide. Linak Actuator Systems bear the CE marking as an attestation of compliance with the EMC Directive 2004/108EC. Copyright Novis Healthcare All rights reserved 27

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