USPS: Preventative Maintenance (PMI) Directive Last Revision: December 1, 2016

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1 USPS: Preventative Maintenance (PMI) Directive Last Revision: December 1, 2016 The U.S. Postal Service has 200,000 vehicles for Vehicle Body Repair & Painting in of the Postal Fleet. The U.S. Postal Service is headquartered in Washington, D.C. There are 308 field locations that maintain the fleet and are referred to as Vehicle Maintenance Facilities (VMF). The contracting is located in Philadelphia, PA. The U.S. Postal Service is interested in a nationally recognized company which is prepared to manage the entire project to include: Corporate oversight with regards to uniform pricing, scheduling, billing, management, and quality of service. REPAIR AUTHORIZATION 1. Local VMF will contact Certified Meineke center to schedule PMI/Repairs. 2. Meineke center will coordinate with the VMF to schedule a time to complete the PMI. 3. If additional repairs are discovered during the PMI process, center must contact VMF for approval prior to completing repairs. a. NOTE: VMF may supply any necessary parts for the repair. DOCUMENTATION 1. USPS Vehicle Maintenance Facility (VMF) location 2. Vehicle Numbers 3. Vehicle Identification Number (VIN) 4. Odometer Reading (Note: If odometer is not functional, a representative of the VMF needs to initial that section of the final invoice.) 5. Vehicle Description 6. Delivery Date ( Date In ) 7. Return Date ( Date Out ) 8. Description of Work If you have questions about this account, please contact Scott Alphin: Cell: (980) or Scott.Alphin@drivenbrands.com

2 Pricing: 12/1/2016 Vehicle Type USPS PMI Pricing A Service Inspection Oil Change B Service Inspection Oil Change LLV or FFV $95.00 $24.95 $ $24.95 Admin Vehicles $95.00 $24.95 $ $24.95 *PMI Inspection form must be completed and returned to VMF NOTE: If body damage is noted on the PMI, please coordinate with the local Maaco location to prepare and estimate. All other Labor = 10% Discount Tires & Batteries = 5% Discount (May be provided by VMF) Billing 1 2 All U.S. Postal Service Vehicle Maintenance Facilities will use the Voyager Fleet Card for all service transactions. If your shop is not set up to accept the Voyager Fleet Credit Card, please contact: Scott Alphin at (980) for an application. Voyager Fleet Credit Card - The VMF Manager, Supervisor, or Clerk will provide you with a Voyager Credit Card to pay services. The card information provided must be swiped or called in within 30 days of receipt. After 30 days, the card information provided will be declined. If you have questions about this account, please contact Scott Alphin: Cell: (980) or Scott.Alphin@drivenbrands.com

3 Billing continued Voyager Feet Card Processing/Teletrans Merchant Information To process invoices on-line, log onto: To process invoice by phone, call toll free. The following information is required for processing all U.S. Bank Teletrans Transactions. Note: the information set forth below does not apply to California State Merchants, as that term is defined herein. 1. U.S. Bank 15-digit credit card number 2. Expiration date (mm/yy, found in bottom right of card) 3. ID or PIN number (Will be provided by USPS) 4. Mileage 5. Merchant number (shop/business phone number) 6. Merchant invoice number 7. Service date 8. Total dollar amount of the invoice (Federal Government accounts are tax exempt as well as some state agencies) Warranty Info: Exhaust Your newly installed muffler is warrantied for either as long as you the original purchaser, own the vehicle serviced or one year from the original date of service. If a lifetime warranty is indicated on the face of this invoice, your newly installed muffler is warranted for as long as you, the original purchaser, own the vehicle serviced. Of the one year warranty is indicated your newly installed muffler is warranted for a period of one year form the original date of service. Resonators, resonator pipes, exhaust pipes, exhaust labor, and all additional exhaust system parts itemized on your Meineke receipt are warrantied for a period of one year from the original date of service. This warranty does not cover muffler damaged to back fire or road hazard. Brakes Your newly installed brake pads and brake sues are warranted for either as long as you, the original purchaser, own the vehicle serviced or 180 days from the original date of service. If a lifetime warranty is indicated on the face of this invoice, your newly installed brake pads or brake shoes are warranted for as long as you, the original purchaser, own the vehicle serviced. If a 180 day warranty is indicated, your newly installed brake shoes or brake pads are warranted for a period of 180 days from the original date of service. Labor on brake pads and brake shoes is warranted for a period of 90 days from the original date of service. All additional brake parts and serviced are warranted for a period of 90 days from the original date of service. Shocks and Struts Your newly installed shocks and struts are warranted for as long as you, the original purchaser own the vehicle serviced. Labor on shocks and struts is warranted for a period of 90 days from the original date of service. Coil Springs Your newly installed coil springs are warranted for as long as you, the original purchaser own the vehicle serviced. Labor on coil springs is warranted for a period of 90 days from the original date of service. Additional Parts and Services All other parts and services ** itemized on your receipt are warrantied for a period of 90 days from the original date of service. THE DURATION OF ALL IMPLIED WARRANTIES IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTIES AS STATED ABOVE. WHAT WILL HAPPEN WHEN REPAIRS ARE REQUIRED UNDER WARRANTY If you have questions about this account, please contact Scott Alphin: Cell: (980) or Scott.Alphin@drivenbrands.com

4 During the warranty period, in the event of a defect, malfunction or other failure of the products covered not caused by negligence, misuse or any other cause other than normal use and operation, Meineke will replace or repair any warranted part without charge for the part to the customer. Other parts and services may be required at an additional charge to restore the vehicle to safe operation. When warranty service is requested, this warranty shall not be valid if the customer does not permit Meineke to install all necessary parts and/or perform all necessary services needed to restore the vehicle to safe operation or that would allow the warranted parts to operate in the manner it was intended. WHAT YOU MUST DO TO OBTAIN WARRANTY SERVICE To obtain warranty service you must have this receipt and present it, along with the vehicle originally serviced, at the time you are requesting warranty repairs. If your receipt is not present at the time warranty service is requested, you will be charged for any parts that may have been covered under the warranty and no refund will be issued if the receipt is located at a later date. WHERE CAN YOU OBTAIN WARRANTY SERVICE You should first return to or contact the Meineke facility that performed the service on your vehicle. The address and phone number of this facility are shown on your original invoice. If the Meineke facility that performed the original service is not convenient, then contact or visit the closest Meineke Car Care Center offing the warranty services. This warranty is only valid at Meineke Car Care Centers. WHO MAKES THE WARRANTY This warranty is made by Meineke. It will be honored at all Meineke Car Care Centers offering the warranted service. Most Meineke Car Care centers are independently owned and operated. WHO IS COVERED This warranty extends only to the original purchaser and motor vehicle identified on this original invoice. It is non-transferable. EXCLUSIONS This warranty will not apply if the original invoice indicates the customer declined to authorize specific labor, parts or services required for satisfactory performance and safe operation. This warranty does not apply when corrective action is taken and/or the warranted part is removed by any facility or person other than an authorized Meineke Car Care Center. This warranty does not cover the cost of additional components and/or services required to restore the vehicle to its proper operation. This warranty does not apply to parts that are not purchased from and/or installed by the original Meineke facility. THIS WARRANTY DOES NOT COVER THE COST OF REPAIRS OR REPLACEMENT OF ANY PART THAT IS DAMAGED DUE TO FAILURE OF WARRANTIED PARTS OR OTHER CONSEQUENTIAL DAMAGES. THIS WARRANTY DOES NOT COVER, INCLUDING, BUT NOT LIMITED TO, LOSS OF TIME, INCONVENIENCE, LOSS OF USE OF THE VEHICLE, TOWING CHARGES OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights that vary state to state. Vehicles used for commercial purposes are excluded from the warranty coverage. Lifetime warranty may not apply to certain vehicles or systems. Check with your authorized Meineke Dealer at the time of purchase. This warranty does not cover catalytic converters, which are expressly warranted by the manufacturer, under the Environmental Protection Agency s guidelines. These warranties typically assume no liability for damage to or failure of a catalytic converter due to an improperly operating or maintained engine. A manufacturer s warranty card for the catalytic converter will be presented to you at the time of purchase. ** Oil changes and tires are specifically excluded from this warranty. In some cases, tires may be warranted by the manufacturer. Check with your local Meineke dealer at the time of purchase for details. THE WARRANTY STATED ABOVE CONSTITUTES THE ONLY WARRANTY OFFERED BY OR THROUGH MEINEKE. ANY ALTERCATIONS MODIFICATIONS, ADDITIONS AND/OR DELETIONS TO THE TERMS OF THIS WARRANTY WHETHER ORAL OR IN WRITING ARE VOID AND WILL NOT BE HONORED BY MEINEKE OR ANY AUTHORIZED MEINEKE CAR CARE CENTER. If you have questions about this account, please contact Scott Alphin: Cell: (980) or Scott.Alphin@drivenbrands.com

5 UNITED STATES POSTAL SERVICE PREVENTIVE MAINTENANCE INSPECTION GUIDELINES ADMINISTRATIVE VEHICLES Vehicle No. Assigned Location Due Date Type PMI In box before each item indicate condition as follows: (=) Item is OK ( 0 ) Adjustment Made (X) Repairs Needed (--) Not Applicable Cab Area A B A B 1. Review vehicle jacket, mod orders, and repair tags 2. Road test 3. Leaks, doors, and handles 4. Seat, belt, and interior 5. Key, ignition, and door key assembly 6. Buzzer and warning devices 7. Starter action, unusual sounds, and neutral switch 8. Gauges, horn, heater, oil pressure, and mirrors 9. Accessories, glass, windshield wipers, and fan 10. Steering play inches 11. Parking brake and foot brake test 12. Clean inside and out 13. Lights, turn signals, and back-up lights 14. Floor and underdash wiring 15. Window, window guides, and regulator 16. Authorized cab decals and Label General paint and body condition 18. Wax vehicle Circle Inspection 21. Tire inflation 22. Lug nuts, wheels, hubs, and alignment 23. Tire probe, condition and tread depths LF /32 RF /32 LR /32 RR / Bumpers, reflectors, and lenses 25. Logos, markings, posters, and beltline 26. Interior condition, floors, and roof 27. Fuel cap, door, and filler neck 28. Accident kit 29. Accident damage (list on diagram) Underneath Inspect/Lube 34. Fluid leaks and engine mounts 35. Change oil, filter, and lubricate 36. Steering, tie rods, and arms 37. Brake linings LF /32 RF /32 LR /32 RR / Bearing play and condition 39. Suspension, springs, shocks, and hangers 40. Transmission and mountings 41. Exhaust systems, converter, and muffler 42. Driveline, alignment, and condition 43. Differential and breather 44. Undercoating condition Engine Compartment Area 49. Engine compartment 50. Antifreeze protection level F 51. Alkalinity protection 52. Replace or recycle coolant as required 53. Radiator, hoses, and leaks 54. Belts and pulleys 55. Alternator and power steering 56. Fuel lines, fuel system, and linkage 57. Fuel filter, air filter, and PCV filter 58. Clean battery post and cables 59. Battery box and hold-downs PS Form 4546-A, March 1998

6 PREVENTIVE MAINTENANCE INSPECTION GUIDELINES (continued) A B Engine Compartment Area (con't) A B CNG Vehicles (con't) 60. Wiring and hoses 61. Battery load test volts 62. Starter cranking test amps 63. Alternator output test volts amps 64. Regulator voltage volts 65. Emission control systems HC ppm CO % at idle HC ppm CO % at 2500 RPM O2 % CO2 % at idle O2 % CO2 % at 2500 RPM 66. List all repair actions on Form 4541 or Quality assurance road test CNG Vehicles Cab Area 68. Fill valve and starter interrupt switch 69. Warning lights and engine operation 70. Wiring 71. CNG labels Engine Compartment 72. CNG labels 73. CNG components 74. Emission control systems HC ppm CO % at idle HC ppm CO % at 2500 RPM O2 % CO2 % at idle O2 % CO2 % at 2500 RPM Underneath Inspection 75. Leak checks 76. Fuel tank 77. Lines, valves, and regulators Note: If damage is more than normal wear and tear, a separate work order must be written and coded as an accident. ERT to perform an "A" PMI on an administrative vehicle is 1.5 hours. ERT to perform an "A" PMI on an administrative vehicle equipped with CNG is 2.0 hours. ERT to perform a "B" PMI on an administrative vehicle is 2.0 hours. ERT to perform a "B" PMI on an administrative vehicle equipped with CNG is 2.5 hours. Completed by Date Work Order No. Odometer PS Form 4546-A, March 1998

7 UNITED STATES POSTAL SERVICE PREVENTIVE MAINTENANCE INSPECTION GUIDELINES LIGHT DELIVERY VEHICLES Vehicle No. Assigned Location Due Date Type PMI In box before each item indicate condition as follows: (=) Item is OK ( 0 ) Adjustment Made (X) Repairs Needed (--) Not Applicable Cab Area A B A B 1. Review vehicle jacket, mod orders, and repair tags 2. Road test 3. Leaks, doors, handles, and steps 4. Seat, belt, and interior 5. Key, ignition, and door key assembly 6. Buzzer and warning devices 7. Starter action, unusual sounds, and neutral switch 8. Gauges, horn, heater, oil pressure, and mirrors 9. Accessories, glass, windshield wipers, and fan 10. Steering play inches 11. Parking brake and foot brake test 12. Clean inside and out 13. Lights, turn signals, and back-up lights 14. Floor and underdash wiring 15. Mail tray and brackets 16. Window, window locks, regulator, and door slides 17. Authorized cab decals and Label General paint and body condition 19. Wax vehicle 20. Circle Inspection 21. Tire inflation 22. Lug nuts, wheels, hubs, and alignment 23. Tire probe, condition and tread depths LF /32 RF /32 LR /32 RR / Bumpers, reflectors, lenses, and mud flaps 25. Logos, markings, posters, and beltline 26. Rear door security and condition 27. Interior condition, cargo door, floors, and roof 28. Cargo restraining devices 29. Fuel cap, door, and filler neck 30. Accident kit 31. Accident damage (list on diagram) Underneath Inspect/Lube 34. Fluid leaks and engine mounts 35. Change oil, filter, and lubricate 36. Steering, tie rods, and arms 37. Brake linings LF /32 RF /32 LR /32 RR / Bearing play and condition 39. Suspension, springs, shocks, and hangers 40. Transmission and mountings 41. Exhaust systems, converter, and muffler 42. Driveline, alignment, and condition 43. Body hold downs, hoses, and wires 44. Differential and breather 45. Undercoating condition Engine Compartment Area 49. Engine compartment 50. Antifreeze protection level F 51. Alkalinity protection 52. Replace or recycle coolant as required 53. Radiator, hoses, and leaks 54. Belts and pulleys 55. Alternator and power steering 56. Fuel lines, fuel system, and linkage 57. Fuel filter, air filter, and PCV filter 58. Clean battery post and cables 59. Battery box and hold-downs PS Form 4546-B, March 1998

8 PREVENTIVE MAINTENANCE INSPECTION GUIDELINES (continued) A B Engine Compartment Area (con't) A B CNG Vehicles (con't) 60. Wiring and hoses 61. Battery load test volts 62. Starter cranking test amps 63. Alternator output test volts amps 64. Regulator voltage volts 65. Emission control systems HC ppm CO % at idle HC ppm CO % at 2500 RPM O2 % CO2 % at idle O2 % CO2 % at 2500 RPM 66. List all repair actions on Form 4541 or Quality assurance road test CNG Vehicles Cab Area 68. Fill valve and starter interrupt switch 69. Warning lights and engine operation 70. Wiring 71. CNG labels Engine Compartment 72. CNG labels 73. CNG components 74. Emission control systems HC ppm CO % at idle HC ppm CO % at 2500 RPM O2 % CO2 % at idle O2 % CO2 % at 2500 RPM Underneath Inspection 75. Leak checks 76. Fuel tank 77. Lines, valves, and regulators Note: If damage is more than normal wear and tear, a separate work order must be written and coded as an accident. ERT to perform an "A" PMI on a light delivery vehicle is 1.5 hours. ERT to perform an "A" PMI on a light delivery vehicle equipped with CNG is 2.0 hours. ERT to perform a "B" PMI on a light delivery vehicle is 3.0 hours. ERT to perform a "B" PMI on a light delivery vehicle equipped with CNG is 3.5 hours. Completed by Date Work Order No. Odometer PS Form 4546-B, March 1998