Accessible Transit Service Independence Through Accessibility 520-792-9222 TDD 520-628-1565 www.suntran.com
SUN TRAN Independence through Accessibility Sun Tran is the Tucson region s fixed-route public transportation system, with buses that serve established routes on a regular schedule. Sun Link is Tucson s modern streetcar service. You can travel at your convenience since there s no need to call ahead and reserve your ride. Here, you ll find the accessible features and services offered by Sun Tran and Sun Link to make your ride easy and convenient. We want you to enjoy the freedom to travel with confidence. Table of Contents START Mobility Training... 1 Accessible Bus Features... 2 Mobility Devices... 2 Service Animals... 3 Boarding the Bus... 4 Securing Mobility Devices... 5 Exiting the Bus... 6 Boarding Sun Link... 6 Reduced Fares... 7 Personal Care Attendants... 9 Segway... 9 Free Tools and Resources... 10 Suggestions and Feedback...12 Regional Transit Options...12 Helpful Contacts...back cover
Sun Tran Accessible Rider Training (START) Sun Tran offers START, a free bus/streetcar rider training program designed to help individuals with disabilities and seniors gain greater independence by learning how to ride the bus/streetcar. Training covers several areas associated with bus/streetcar travel, and includes a ride on a Sun Tran bus. Please call (520) 206-8881 for more information. 1
Accessible Bus Features All Sun Tran buses are equipped with lifts or ramps for boarding ease. Buses kneel to make boarding more convenient. Each bus can carry a minimum of two mobility devices. Sun Tran buses automatically announce major bus stops, cross streets and transfer locations. Each Sun Link streetcar is equipped with a bridgeplate at a door allowing accessible boarding at stops. The Sun Link bridgeplate is deployed by the customer and can be deployed from the car s interior and exterior. Sun Link streetcars automatically announce major stops. Mobility Devices The U.S. Department of Transportation (USDOT) Regulations 49 CFR Parts 37 and 38 governs Transportation 2
Services for Individuals with Disabilities and ADA Specifications for Transit Vehicles. Sun Tran and Sun Link vehicles are built and maintained in adherence with USDOT regulations and can transport all mobility devices regardless of size or weight as long as the lift/ramp and vehicle can physically accommodate them. See definition below. What is a wheelchair? A wheelchair is defined as a mobility aid belonging to any class of three or more wheeled devices, usable indoors, designed or modified for and used by individuals with mobility impairments, whether operated manually or powered. Service Animals Service animals are welcome on Sun Tran and Sun Link with their handlers. Service animal is a guide or service animal as defined by law, including a service animal in training, that has been specially trained to assist persons with disabilities. Handlers are required to keep the service animal under control at all times. When using a vehicles ramp or lift, there may 3
not be room on the platform for a mobility device and your service animal at the same time. For their safety, please have the animal board first. Please keep your service animal as far from the aisle as possible. You may allow your service animal to lie under a nearby seat, or between you and the side of the transit vehicle. Sun Tran and Sun Link reserves the right to deny boarding to any animal that poses a threat to the health and safety of other passengers. Boarding the Bus Plan to arrive at the bus stop at least five minutes early. Be sure you are inside the bus shelter or near the bus stop so the coach operator can see you. If you require the use of the lift or ramp, please stay about eight feet away from the bus so that the lift or ramp can be lowered safely. If you need the bus to kneel, please let your coach operator know. 4
To avoid turning around inside the bus, it may be easier to board by backing your device onto the lift or ramp. Please turn off mechanized wheelchairs or scooters and lock the wheels while on the bus lift and once you are in the securement bay. If you are visually impaired, upon boarding we encourage you to ask the coach operator to confirm the route and inform them which bus stop you need. Securing Mobility Devices Sun Tran recommends the use of securement loops for our passengers who use personal mobility devices. When attached to a mobility device, the loops allow the coach operator to determine how to safely secure your wheelchair or scooter inside the bus. See page 10 to find out how to obtain a free set of securement loops. The coach operator will help you fasten your wheelchair or scooter in the securement bay. A three-point securement is recommended to meet safety guidelines. When properly in place, the mobility device must not move more than two inches in any direction. If you prefer to secure your own wheelchair or scooter, the operator will verify that you are safely secured before operating the bus. 5
Once your mobility device is secured, you may move to a seat if you so choose. For your additional safety, we encourage you to use the shoulder strap and lap belt. Exiting the Bus About a block before you d like to deboard, alert the coach operator that you want to exit by pressing the tape or pulling the cord located along the windows. When the bus comes to a stop, you may want to allow other passengers to exit first so the aisle will be free for you to maneuver. The coach operator will release the securement straps and guide you to the door. Boarding a Sun Link Streetcar While at the stop, and if you require the bridgeplate to board, there is a button to the side of the accessible door which enables you to deploy the device. Once deployed, proceed onboard the streetcar. 6
Each streetcar has a designated area for persons using mobility devices. You are encouraged to use this area while on board. Reduced Fares Sun Tran and Sun Link offers reduced fares for people with disabilities through our Economy Fare program. For eligibility information, contact the ADA Paratransit Eligibility Office at (520) 791-5409. For information on obtaining the SunGO ID & Card, which is the only ID accepted as proof of reduced fare qualification, contact the Special Services Office at (520) 791-4100. To pay the transit fare, load a pass or value on your SunGO ID & Card or have the exact fare ready when you board. Passes or value can be loaded on a SunGO ID & Card at: Ticket Vending Machines at transit centers www.suntran.com Sales Outlets Special Services Office Sun Tran Office 7
Routes 1 99, Sun Link Economy One-way Cash Fare... $.50 Full Fare One-way Cash... $1.50 For pass information, please visit www.suntran.com Express Routes (Routes 101X - 312X) Express Cash Fare... $2.00 Economy Cash Fares are not accepted. Economy 30-Day Passes and transfers are accepted with a $1.50 surcharge. SunGO ID & Cards with value will deduct the express cash fare Sun Shuttle One-way Cash Fares Regular fare... $1.50 Deviated service... $3.00 Sun Shuttle Dial-a-Ride fares vary When paying the economy fare on a Sun Tran bus, you are required to tap the SunGO ID & Card on the farebox and show the driver the ID each time you board. When riding Sun Link, you are required to tap your valid SunGO Card/ID with either value or period pass product loaded on it to the reader/ validator. Sun Link employs fare inspectors to enforce fare collection. Visit our website, check the Ride Guide or call Customer Service for more details. 8
Personal Care Attendants (PCAs) Personal Care Attendants (PCAs) can ride free when they are traveling with a client who has a valid SunGO ID & Card that indicates PCA. The PCA does not need a card, just the passenger. Individuals who require the use of a PCA may call the ADA Paratransit Eligibility Office at (520) 791-5409 for details. Segway Only Segways being used as a mobility device by individuals with disabilities are allowed on Sun Tran and Sun Link. Individuals meeting eligibility requirements established by the City of Tucson ADA Paratransit Eligibility Office, will be issued a SunGO ID & Card that indicates, Segway Approved. This ID must be tapped and presented upon boarding. To safely secure a Segway, the use of at least two securement loops is required, but three are preferred. Training on how to board and secure a Segway device is recommended, and may be provided by contacting Sun Tran at (520) 792-9222. 9
Free Tools & Resources www.suntran.com Sun Tran s website has all the information you need, right at your fingertips any time of day or night. There s even a handy tool that allows you to quickly plan your trip online. TDD - (520) 628-1565 Passengers with TDD equipment may call this number to request information or to receive any of our free resources. Call (520) 792-9222 to receive any of the following tools: Securement Loops Free securement loops are available for passengers who travel in mobility devices. Call to request a set to be mailed to you. Ride Guide The Ride Guide is Sun Tran s comprehensive schedule and map booklet containing information on fares, SunGO sales outlets, tips for riding, Park and Ride locations, and Express services. You can also obtain a downloadable version at www.suntran.com. Bus Hailing Guide When displayed by visually impaired passengers, this pocket-sized book of Sun Tran route numbers printed in large font and Braille lets the coach operator know 10
which bus the passenger wishes to board. Braille & Large Print Maps & Schedules Route and schedule information is available in large print and Braille upon request. Please let us know which routes you need. Customer Service Sun Tran s customer service representatives provide free trip planning services to help you get to your destination quickly and easily! Call (520) 792-9222 and tell them: Where you will board Your final destination What time you would like to arrive We can also plan your ride back home and assist you with other information such as fares and passes, shelters, and distances to bus stops. Sun Link s customer service is also handled through the Sun Tran customer service department. 11
Suggestions and Feedback Your comments help us improve our services and let our staff know when their work is appreciated. If you wish to commend a coach operator or other staff member for making an extra effort, or if you have suggestions on how we can improve our service, please contact our Customer Service Center at (520) 792-9222. Regional Transit Options Sun Express Sun Express service is fast commuter transportation that makes limited stops from outlying areas to major destinations, and operates Monday through Friday during peak commuting hours. Sun Express routes serve Tucson, Marana, Oro Valley, and Rita Ranch. All Sun Express buses are equipped with ramps. Sun Shuttle Sun Shuttle provides neighborhood transit service in Marana, Oro Valley, Catalina, Sahuarita, Green Valley, Tucson Estates, San Xavier and Southeast Tucson. Sun Shuttle 12
buses are equipped with lifts. On select routes, deviated pick-up and drop-off is available upon request. Sun Shuttle Dial-a-Ride service is available in Sahuarita, Green Valley and Oro Valley. Additional Sun Shuttle Dial-a-Ride service is available to individuals with disabilities who live within the eligibility area, which includes parts of Pima County, and portions of Marana and Oro Valley. Sun Link The Sun Link streetcar provides convenient service from the University of Arizona, Main Gate Square, 4th Avenue, downtown Tucson and the Mercado district. For route & schedule information, please call (520) 792-9222 or visit www.suntran.com. 13
Helpful Contacts Sun Tran Customer Service Center (520) 792-9222; TDD (520) 628-1565 Monday - Friday 6 a.m. - 7 p.m. Saturday & Sunday 8 a.m. - 5 p.m. suntraninfo@tucsonaz.gov Sun Tran Administrative Office 3920 N. Sun Tran Blvd. Monday - Friday 8 a.m. - 5 p.m. Lost and Found Call for appointment (520) 837-5555 M-F 7 a.m. 4 p.m. ADA Paratransit Eligibility Office (520) 791-5409 35 W. Alameda Street Monday - Friday 8:00 a.m. - 4:00 p.m. Special Services Office (520) 791-4100 35 W. Alameda Monday - Friday 8 a.m.-4 p.m. (Call in advance for holiday closures) www.suntran/customer_special_services.php To qualify for reduced fare, individuals must apply at the Special Services office. Commission on Disability Issues (CODI) (520) 791-4213; TDD (520) 791-2639 Public meetings held at Ward VI Office, 3202 E. 1st St. on the third Wednesday of each month. www.tucsonaz.gov/clerks/boards.php?board=3 Sun Tran and Sun Link operate public transit services without regard to race, color or national origin. If you would like additional information on the services nondiscrimination obligations or would like to file a complaint please call (520) 792-9222 (TDD: 628-1565). Para mas información, favor de llamar al (520) 792-9222. Rev. 6/14-1500c