Table of Contents TRANSPORTATION FUEL MANAGEMENT. June 22, 2015 BACKGROUND 2 OBJECTIVES 3 SCOPE AND METHODOLOGY 3 FINDINGS 3 RECOMMENDATIONS 8

Similar documents
Audit Follow-up. Fleet Fuel Operations (Report #0801, Issued October 18, 2007) As of March 31, Summary. Report #0811 June 20, 2008

FLEET FUEL OPERATIONS

Which fuels do you use? 96% 34% 8% 5% 5% 1% 0.5% 2014 EQUIPMENT SURVEY

Department of the Treasury Division of Administration Transportation Services State Central Motor Pool

EXECUTIVE SUMMARY. May 18, 2004 Report No. 592

COLORADO DEPARTMENT OF LABOR AND EMPLOYMENT DIVISION OF OIL AND PUBLIC SAFETY STATISTICAL INVENTORY RECONCILIATION (SIR) GUIDANCE DOCUMENT

HIGHLANDS COUNTY BOARD OF COUNTY COMMISSIONERS

Internal Audit Report. Fuel Consumption Oversight and Coordination TxDOT Internal Audit Division

BANK OF AMERICA FLEET CARDHOLDER AND ADMINISTRATION POLICIES AND PROCEDURES FOR PACE UNIVERSITY-OWNED AND -ASSIGNED VEHICLES

Centerwide System Level Procedure

Too Good to Throw Away Implementation Strategy

6 York Region Transit (YRT/Viva) On-board Security Camera System Upgrade Contract Award

BUSINESS POLICIES AND PROCEDURES MANUAL Revised 9-17 Accounts Payable

BUSINESS POLICIES AND PROCEDURES MANUAL Revised 9-17 Accounts Payable

STATE OF NORTH CAROLINA

Purchasing Services 4202 East Fowler Avenue, SVC 1073 Tampa, Florida (813) Addendum No. 1

Wyoming School Funding Model Recalibration: Transportation Reimbursement Model Study

ORANGE COUNTY TRANSPORTATION AUTHORITY. Agreement to Purchase Compressed Natural Gas Articulated Buses. Staff Report

Fleet Safety Initiative Status Summary

TORONTO TRANSIT COMMISSION REPORT NO.

VEHICLE FLEET MANAGEMENT AT THE IDAHO NATIONAL ENGINEERING AND ENVl RONMENTAL LABORATORY

Recharge Kick-off Meeting Recharge Activity Review Process for

STAFF REPORT ACTION REQUIRED

FREQUENTLY ASKED QUESTIONS

Discover the power of seven! 5. Enjoy 24/7 U.S.-based customer service. 6. Use at 11,000+ Exxon- or Mobil-branded stations

TORONTO TRANSIT COMMISSION REPORT NO.

The Funding of Pupil Transportation In North Carolina March, 2001

Use of FuelTrac Card for Purchases of Gas for University Vehicles

Mansfield Oil Voyager Fuel Card Program Procedures

Creative Bus Dba Getaway Bus REPRESENTING New England Wheels

An Overview of Transportation Responsibility

FLEET MANAGEMENT DIVISION AUDIT. July 2003

Request for Proposal for Trolley Security Services

Page 1 of 6 ADDENDUM NO. 1. January 11, Shuttle Bus Service RFP # H General

Vehicle Online Services

How to Cut Costs in Transportation

Hydro Plant Risk Assessment Guide

Get started with online permitting without any out-ofpocket expenses and minimal investment of time

Facts Within OCPS WINNER. Orange County Public Schools 2/17/ Leadership Orange Transporta7on Services February 17, 2017

Equipment Management Department. Council Budget Presentation

MEMORANDUM. Proposed Town of Chapel Hill Green Fleets Policy

Essential Elements of a Successful Preventive Maintenance Program

CITY OF PORTSMOUTH PURCHASING DEPARTMENT PORTSMOUTH, NEW HAMPSHIRE. Annual Fuel Bid - #01-18 INVITATION TO BID

Enterprise Fleet Management System

Vehicle Replacement Policy - Toronto Police Service

March 22, Internal Audit Report Parts, Fuel and Chemicals Inventory Anchorage Water and Wastewater Utility

Minnesota Mileage-Based User Fee Test Results. Ray Starr Office of Traffic, Safety and Technology Minnesota Department of Transportation

9 Secrets to Cut Fleet Costs

CREATIVE BUS SALES, INC. REPRESENTING MOBILITY VENTURES, LLC

SAN FRANCISCO MUNICIPAL TRANSPORTATION AGENCY

Air Quality Impacts of Advance Transit s Fixed Route Bus Service

COMPUTING COUNTY OFFICIAL SALARIES FOR

Agenda Item No. 6b June 24, Honorable Mayor and City Council Attention: David J. Van Kirk, City Manager

Vehicle Maintenance and Management Program The company focuses on the process as much as the outcome

Town of Skaneateles ADDENDUM TO RFP DOCUMENTS

Transportation Update. Binford Sloan, Director of Transportation, October 9, 2018 Presented to School Board

Bevill State Community College Transportation Policy

City of Los Angeles Office of the Controller

Program Evaluation and Audit Metro Transit Bus Tire Lease Contract Review

PETROLEUM TRADERS CORPORATION RIGGINS, INC.

CITY OF LOS ANGELES INTER-DEPARTMENTAL MEMORANDUM

ADDENDUM NO. I. Penny Owens, Assistant Purchasing Agent, City of Knoxville. December 1, 2017 ** (see below) at 11:00:00 a.m.

MEDIA RELEASE. June 16, 2008 For Immediate Release

2016 Reporting Guide W Sharp Avenue, Spokane, WA POOL (7665)

RE: Comments on Proposed Mitigation Plan for the Volkswagen Environmental Mitigation Trust

P. SUMMARY: The Southeastern Power Administration (SEPA) establishes Rate Schedules JW-

Hancock County Public Schools 83 STATE ROUTE 3543 HAWESVILLE, KENTUCKY PHONE (270) FAX (270)

FIVE WAYS TO OPTIMIZE YOUR FLEET WITH GPS TRACKING

COMMUNITY REPORT FISCAL YEAR We are making progress, are you on board? GOLD COAST TRANSIT DISTRICT

Regular Meeting PULASKI COUNTY Mon. August 18, 2003 PUBLIC SERVICE AUTHORITY FOLLOW-UP ITEM. 1. Citizen Comments

Solar and Smart Meter Update. 1 April 2014 to 30 June 2014 Released July 2014

Exhibit F - UTCRS. 262D Whittier Research Center P.O. Box Lincoln, NE Office (402)

INVITATION TO BID FUEL PRODUCTS

The Hoisington Utility Bill. A Presentation to the Utility Task Force

Worcester Public Schools Student Transportation Contract Proposed Bid Specification Change Summary Sheet

All Toyota Dealer Principals, Service Managers, Parts Managers

City of Seattle CITY OF SEATTLE Biodiesel Implementation FINANCE AND ADMINISTRATIVE SERVICES FLEET MANAGEMENT DIVISION

IFTA Reconciliation Updated 09/01/2016

2004, 2008 Autosoft, Inc. All rights reserved.

June Safety Measurement System Changes

International Research Journal of Applied Finance ISSN Audit Practices for Automobile Dealerships

PRINTING OF BMI WHEELS

STRATEGIC BUSINESS PLAN QUARTERLY KPI REPORT FOR: FISCAL YEAR 2015 THROUGH QUARTER 4 (JULY 2014 THROUGH JUNE 2015)

Internal Audit Department

Audit of City Light- Duty Vehicle Use:

BOARD OF COUNTY COMMISSIONERS ESCAMBIA COUNTY, FLORIDA

May '18 June '18 July '18 August '18 S M T W T F S S M T W T F S S M T W T F S S M T W T F S

2. General Information on Recharge Centers

ELD Mandate Review. Tom Cuthbertson. TTA Safety Management Council and Maintenance Council Omnitracs, LLC. All rights reserved.

Internal Audit Department

Vehicle Usage Audit. Board of County Commissioners. April Report by Internal Audit Division Clerk of the Circuit Court

Committee Report. Transportation Committee For the Metropolitan Council meeting of November 29, Business Item No

Motorcoach Census. A Study of the Size and Activity of the Motorcoach Industry in the United States and Canada in 2015

3.17 Energy Resources

Low and medium voltage service. Power Care Customer Support Agreements

Final Report. LED Streetlights Market Assessment Study

MOTION NO. M Purchase of Thirty-two Double Deck Buses for Increased Passenger Capacity, Bus Replacement and Service Expansion

Evaluating Stakeholder Engagement

Towards a Proposal for A Carbon Offset Fee for Cornell Business Travel. Bob Howarth The David R. Atkinson Professor of Ecology & Environmental Biology

Central City Line Locally Preferred Alternative (LPA) Amendment Public Hearing. July 24, 2014

Transcription:

Table of Contents TRANSPORTATION FUEL MANAGEMENT June 22, 2015 BACKGROUND 2 OBJECTIVES 3 SCOPE AND METHODOLOGY 3 FINDINGS 3 RECOMMENDATIONS 8 APPENDIX 9 1

BACKGROUND Orange County Public Schools operates the largest public transportation system in Central Florida with almost 1,200 buses transporting nearly 70,000 students daily. It also manages a white fleet of nearly 600 vehicles. According to Transportation Department records the district consumed approximately 3.1 million gallons of fuel during each of the fiscal years ending June 30, 2014 and 2015 at a cost of $11.1 million in fiscal 2014 and approximately $8.8 million in fiscal 2015. Transportation department administrative operations are based at the Hanging Moss facility. Fuel depots are located at the Hanging Moss, Pine Hills and Lake Nona bus compounds as well as at Magic Way and East River High School. The district purchases diesel fuel from Mansfield Oil and unleaded fuel from Petroleum Traders. On-Site Fuel Service delivers diesel fuel directly to buses at Apopka Middle School and unleaded fuel to white fleet vehicles at the Lake Nona compound. The E-J Ward Fueling System is used to track fuel dispensed at the fuel depots. Fuel dispensing is recorded in one of three ways. Buses have a device called a VIT that electronically transmits odometer readings and other vehicle information when a fuel nozzle is inserted into the fuel tank. White fleet vehicles and off-road usage (fuel cans for mowers, generators and similar equipment) use a fuel key that is assigned to a particular user. The fuel key process requires that the odometer reading be entered on a keypad at the pump by the person fueling. (See Figure 2 for a sample pump keypad.) Lastly a paper ticket is used when either of the other two systems fails for some reason or the driver does not have a fuel key. The vehicle identification, odometer reading, and other information are supposed to be written on the ticket. Examples of fuel tickets and gas keys are in Figure 1 below. Figure 1 - Fuel tickets and fuel keys 2

Figure 2 Pump face showing fuel key slot and keypad for entering odometer readings when no fuel key is available OBJECTIVES Our objectives were to evaluate fuel management processes and procedures for efficiency and effectiveness and determine whether there are adequate controls over the fuel management and reporting processes. Department management was also consulted about their concerns. SCOPE AND METHODOLOGY We reviewed the processes of purchasing, dispensing and reporting fuel transactions during the period from July 1, 2014 through December 30, 2014. Our procedures were those we considered necessary to achieve the audit objectives and included observing fuel operations at two fuel depots, vouching a sample of fuel purchases to vendor invoices, testing the accuracy of the fuel report and analyzing fuel consumption data for the audit period, among others. Our audit was conducted in accordance with the International Standards for the Professional Practice of Internal Auditing of the Institute of Internal Auditors. Internal Auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization s operations. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. We are required to note any material deficiencies in accordance with Florida Statutes, School Board Policy and sound business practices. We also offer suggestions to improve controls or operational efficiency and effectiveness. FINDINGS Characteristics of Effective Control Systems Fuel management systems are used to maintain, control and monitor fuel consumption and inventory levels. These systems should include controls designed to prevent or detect potential fraud or abuse. Preventive controls involve physical security of fuel sites and the use of hardware (electronic controls) to prevent unauthorized access to fuel. These are features such as the VITs and fuel keys used for district vehicles. Preventive controls occur before or at the time of the fuel transaction at the individual transaction level. The charts below list best 3

practices in preventive controls for fuel management systems and identify those features used at the district that meet those practices. Effective preventive controls Control Present? Yellow Fleet Comments Location physically secure? No Fuel depots are open 24 / 7. Authorized employee ID No The control is a vehicle installed VIT. required? Automatic vehicle ID input? Yes Buses with VITs have vehicle ID recorded in EJ Ward when the fuel nozzle is inserted into the vehicle. Data must be transferred into SAP to be input. When fuel tickets are used, vehicle ID is manual. Fuel tickets are summarized manually. Automatic odometer input? Yes Buses with VITs have odometer readings recorded electronically in EJ Ward. It must be transferred into SAP to be input. Automatic fuel type & quantity input? No The pump electronically records fuel used, but the information must be transferred from EJ Ward to SAP and then adjusted before being recorded. Usage data automatic to fleet? No Usage is entered by transfer (download) from EJ Ward into SAP where further adjustments are made. The transfer and adjustments take time that delays the availability of fleet information. Effective preventive controls Control Present? White Fleet Location physically secure? No Fuel depots are open 24 / 7. Authorized employee ID required? Automatic vehicle ID input? Automatic odometer input? Automatic fuel type & quantity input? Usage data automatic to fleet? No (Partial) No No No No Comments Except for some white fleet vehicles with fuel keys. Fuel keys are assigned to individuals or departments. There is no direct link between a fuel key and a particular vehicle. When fuel tickets are used, vehicle ID is manual. Fuel tickets are summarized manually. White fleet vehicles odometer readings are supposed to be entered on the key pad at the pump or written on fuel tickets. But the pump will operate even if no odometer reading is entered. We noted inaccurate & missing odometer readings. The pump electronically records fuel used, but the information must be transferred from EJ Ward to SAP and then adjusted before being recorded. Usage is entered by transfer (download) from EJ Ward into SAP where further adjustments are made. The transfer and adjustments take time that delays the availability of fleet information. Where preventive controls are not sufficient to reduce the risk of potential fraud or abuse, detective controls are also needed. Detective controls are those that monitor fuel activity. These controls occur after the fuel transaction takes place and are typically applied to groups of transactions. Best practices for detective controls are listed below: All fuel-related data should be processed and warehoused in the same system. 4

The system should generate exception reports, such as, o number of fillings per day and gallons per day All transactions should be monitored and audited to include, for example, o Trends in miles per gallon per vehicle o Fillings by location, day and time o Fillings by vehicle (high/low analysis) Detective controls cannot be effective unless complete and reliable data is available in a timely manner. This is a problem for the district s Transportation Department. FINDING #1 - Cumbersome and Labor-intensive Fuel Management System The current fuel management tracking and recording process is cumbersome and labor intensive. Data is pulled from several sources and summarized using a combination of adding machine tallies and Excel spreadsheets. Data is copied or moved a number of times during the process. Each time data is transferred there is a risk of error. During our audit we identified several clerical or mathematical errors in the monthly fuel report. A flow chart of the fuel management system at Appendix 1 provides a visualization of the process. Most, but not all, fuel dispensing at OCPS is accomplished using a pump with the EJ Ward system installed. This system (EJ Ward) accumulates fuel consumption data by vehicle which is uploaded into SAP daily. However, for inventory management, manual adjustments are made to separate off-road vehicle consumption (generators, tractors, etc.) and to record fuel dispensed directly into vehicles by On-Site Fuel Service at the Apopka Middle School and Lake Nona sites. The Transportation department exports data from the E-J Ward System into a spreadsheet to accumulate fuel consumption for each fuel type. Fuel purchases are also summarized in a spreadsheet. The information from these spreadsheets is used to prepare and post fuel inventory transactions and to prepare the department s monthly scorecard. Additionally, the EJ Ward system is several versions older than the most current one available today. It is so old that the department must use a version of Java that is several generations old and it is housed on a server that is no longer supported. FINDING #2a - Data Reliability and Reconciliation Challenges We were unable to reconcile the total gallons of fuel consumed for the audit period as recorded in the EJ Ward Fueling System to the amount management presented for the department scorecard. This effort was complicated by two instances of malfunctioning pumps. The Lake Nona depot reported erroneous amounts of fuel dispensed because the decimal points were off. A reading of 39.1 gallons was recorded as 391.0 gallons. This malfunction caused fuel consumption to be overstated by more than 113,000 gallons over the six month period we audited. The overstatements by month are shown in the chart below. 5

Dollars 0 Adjustment to EJ Ward Data in Gallons (10,000) (20,000) (30,000) (40,000) (50,000) (60,000) July August September October November December Month -3,007.71-11,364.57-53,982.36-25,184.07-12,201.84-7,725.51 Another pump malfunction, this time at the East River depot, necessitated an adjustment of 5,500 gallons to the EJ Ward data. This malfunction caused no consumption to be recorded for an afternoon. In this case, the amount of unrecorded fuel consumption had to be estimated by comparing fuel levels in the storage tank before and after the transactions took place. In both cases the adjustments had to be manually calculated and entered, vehicle by vehicle. FINDING #2b - Unreliable Odometer Reading Records We attempted to perform an analysis of vehicle fuel efficiency (miles per gallon), but were unable to develop meaningful results due to inadequate data for analysis. Management informed us that it has concluded that odometer readings recorded in the system are unreliable. When a VIT is not working, an odometer reading is supposed to be entered on a fuel ticket. However, the driver is able to pump fuel whether or not the odometer reading is entered. Missing or erroneous odometer readings are more prevalent in the white fleet which does not have VITs, however they occur in the bus fleet too. When a fuel key is used, the driver is supposed to enter an odometer reading. However the pump will still operate if no odometer reading is entered or if an erroneous reading is entered. Because management does not rely on recorded odometer readings when preparing scorecard metrics involving mileage (number of miles driven, etc.), they instead use planned mileage based on the bus routing system. The routing system provides a precise route for each bus that the drivers are required to follow each day. Management has a high level of confidence in the routing system and uses that mileage information in its reports. Much of the difficulty with obtaining reliable odometer readings could be addressed with a strong fuel management system that prevents fuel being dispensed without an odometer reading being entered. Such a system would also have the ability to detect obviously wrong odometer readings, i.e. readings that are lower than the previous one or readings that are excessively higher than the previous one. These are common features in modern integrated fuel management systems. 6

FINDING #3 Ineffective Analysis of Fuel Consumption It should be noted that data analysis is a challenge with the current system. Data from EJ Ward and SAP must be extracted, manipulated and combined before meaningful analysis can occur. Extracting, copying, and moving data creates opportunities for errors and can weaken the reliability of the resulting analysis. The Transportation department s analyst performs a limited review of mileage for buses, but no data is tracked for the white fleet. The analysis for buses is performed for only a single month at a time and the data is adjusted to eliminate high and low mileage results. More meaningful results would be provided if the analysis covered time periods longer than a month and if, instead of eliminating high and low mileage results, they were investigated for cause. Additionally, analysis of behavioral factors could prove useful in managing personnel costs as well. By monitoring the time of day fueling occurs and how much fuel is pumped, management could spot situations where drivers are creating extra time (and payroll cost) by their fueling behavior. Personnel costs and fuel costs represent the largest components of the department s budget. Effort in this type of analysis could pay big dividends. We obtained the EJ Ward data for fuel dispensed during the audit period and isolated transactions occurring between midnight and 4 a.m. We identified over 1,700 fuel transactions totaling more than 39,000 gallons that occurred during this time period. When we inquired about these transactions, we were informed that they were most likely because of field trips that started or ended during these hours. Prior to our inquiry management had not performed and review or analysis of these types of transactions. We were given records of driver work days and hours and other records of field trips to analyze. We were not able to conclude that all these transactions were from field trips and management was not able to specifically explain these transactions in this manner. Our review indicated that the department does not analyze fuel transactions as a standard practice in managing fuel usage. The Transportation Department took over management of the white fleet approximately 2 years go. Up to this point, they have not instituted any monitoring of fuel transactions for the white fleet. FINDING #4 - Non-Verification of Fuel Prices Management does not verify invoice accuracy of per gallon price based on the contract terms. The contract price per gallon is based on Oil Price Information Service (OPIS) prices plus markup and delivery charges. Verification of pricing is an important internal control over the cost of fuel. Even with reliable vendors, verification is appropriate. The verification process should include checking the daily OPIS index, recalculating the marked-up price and verifying that the mark-up itself agrees with the fuel contract. Additionally all math calculations should be checked for accuracy and the tax rates verified and recalculated. Although the primary vendor of diesel fuel offers a 10-day payment discount, which was requested by the department in the original bid document, it has not been taken advantage of in the invoice payment process. Based on 3 million gallons purchased annually, the district could save approximately $15,000 if it took this payment discount. 7

RECOMMENDATIONS We urge the department to procure a fully functional integrated fuel management system. This system would house all data in one location and provide department management the ability to analyze trends in fuel usage by vehicle, time of day, day of week, etc. It would allow analysis of trends over time and show exceptions that could indicate fraud or abuse. It will also reduce the time required to record fuel transactions and produce reports as well as reduce the errors in those reports. The department should also hold drivers responsible for entering accurate odometer readings. With regard to fuel price verification we recommend the department obtain and use daily OPIS prices to verify vendor invoices to the contract terms and that it process payments in a timely manner so as to obtain the 10-day payment discount. We wish to thank the staff and management of the Transportation Department for their cooperation and assistance during this audit. Pringle Simmons, Internal Auditor 8

APPENDIX Simplified Fuel Delivery/Dispensing/ Reordering Flowchart Cycle Begins [SAP /PO issued] Fuel is ORDERED from Mansfield Fuel is DELIVERED to 5x Transportation Compounds Veederoot ^ Inform Fuel Levels in Storage Tanks are CHECKED & REGISTERED Fuel DISPENSING Runs Fuel Client? N Yellow Fleet Vendors / Grounds Maintenance White Fleet VIT Registers with Terminal? Special Key works? Y N N Y Fill in Manual Bypass Forms Fill in Manual Bypass Forms Fill in Manual Bypass Forms Y PUMP Fuel PUMP Fuel PUMP Fuel EJ WARD Auto + Manual Transactions RECORDED / REPLICATED SAP EJ WARD Data EXPORTED Backend ADMINISTRATION Veederoot ^ Inform SAP REPORTS Generated Fuel Levels OK? 9

AUDIT RESPONSE MATRIX - Transportation Services Fuel Management FISCAL PERIOD: 2014 2015 DEPARTMENT/SCHOOL: ADMINISTRATOR/PRINCIPAL: DEPARTMENT HEAD/AREA SUPERINTENDENT: Transportation Services Mark Chiampi Bill Wen Exception Noted Management Response Responsible Person Outcome Timeline What is? What should be? What needs to be done? Who needs to do it? When will the action be completed? What is the evidence of completion? Items listed are identified as Best Practices. Confirm industry best practices for fuel management with similar sized districts by contacting other school districts in FL and through the Council of the Great City Schools. Transportation Services Conduct surveys of like districts by the end of September 2015 with current practices of districts who responded to our survey. Fueling locations are not physically secure. Currently all District facilities with fueling locations have gates that are locked during non-business hours. District staff that operates District vehicles has knowledge of the padlock combination to enter. TSA conducted a Baseline Assessment and Security Enhancement (BASE) Review in 2012 with suggested facility enhancements that involve capital funds. New facilities have incorporated many of the suggestions. Surveillance cameras and gate activation controlled by RFID technology have been implemented in the new Apopka Compound. Fueling capabilities will be added soon. Will provide TSA review to Facilities to incorporate suggestions with future facilities. Transportation Services, Safety and Security, and Facilities Enhancements are implemented as funds become available and approved. Construction of a new Pine Hill Compound is planned for 2015. IA092010 OCPS1055INA (Revised 9/2010)

Authorized employee ID is not currently required to fuel a District vehicle or equipment Current system has authorization assigned to the vehicle due to operational needs and use of spare buses. Fuel use for small equipment is not tracked specifically. Currently, Transportation does not manage the fuel for such equipment. Fuel is dispensed from the authorized vehicle transporting the equipment (i.e. movers, weed whackers, trimmers, etc.) The current version of our fuel management system is dated and is need of updating or replacing. There is new technology with current fluid management programs that can more better track fueling of such equipment using RFID technology attached to the equipment. We would need survey results to determine if employee ID is used for fueling by like districts. The current version of EJ Ward can capture either user information or vehicle information, but not both for getting fuel. Our current ERP program show who is assigned a vehicle and the department that owns it. Once capital funds are approved, Transportation Services will explore new fluid management systems for better controls and reporting. All departments who have district vehicles and equipment using fuel. Some schools have independent fueling stations. Once Capital funds are approved, a RFP will be created to search for a new Fluid Management program that will be integrated with the District s Enterprise Resource Planning (ERP) and FMIS programs, estimated to occur in 2016. IA092010 OCPS1055INA (Revised 9/2010)

Exception Noted Management Response Responsible Person Outcome Timeline What is? What should be? What needs to be done? Who needs to do it? When will the action be completed? What is the evidence of completion? Fuel type and quantities obtained are not automatically recorded to the ERP The District s current versions of SAP and EJ Ward do not integrate well nor have a fluid management component. Current constraints by the current version of SAP require labor intensive manipulation of the data for desired reports. OCPS is currently moving to replace SAP with current ERP software. The leading product has a Fleet Management software program with fluid management that can integrate with it. Will work with ICTS and vendor to ensure this process is included. New FMIS program also provides multiple KPI reports. ICTS, Transportation Services, Budget and Finance, and Accounts Payable 12 24 months? OCPS is in the beginning stage of negotiations with the ERP vendor, Transportation Services just implemented a new FMIS program, and waiting for approval for capital funds to search for a fluid management program to replace outdated version of EJ Ward that was implemented in year 2000. Fuel usage data is not automated The District s current versions of SAP and EJ Ward do not integrate well nor have a fluid management component. Current constraints by the current version of SAP require labor intensive manipulation of the data for desired reports. OCPS is currently moving to replace SAP with current ERP software. The leading product has a Fleet Management software program with fluid management that can integrate with it. Will work with ICTS and vendor to ensure this process is included. New FMIS program also provides multiple KPI reports. ICTS, Transportation Services, Budget and Finance, and Accounts Payable 12 24 months? OCPS is in the beginning stage of negotiations with the ERP vendor, Transportation Services just implemented a new FMIS program, and waiting for approval for capital funds to search for a fluid management program to replace outdated version of EJ Ward that was implemented in year 2000. IA092010 OCPS1055INA (Revised 9/2010)

Response to Findings 1 to 4 FINDING #1 - Cumbersome and Labor-intensive Fuel Management System The current fuel management tracking and recording process is cumbersome and labor intensive. Data is pulled from several sources and summarized using a combination of adding machine tallies and Excel spreadsheets. Data is copied or moved a number of times during the process. Each time data is transferred there is a risk of error. During our audit we identified several clerical or mathematical errors in the monthly fuel report. A flow chart of the fuel management system at Appendix 1 provides a visualization of the process. Most, but not all, fuel dispensing at OCPS is accomplished using a pump with the EJ Ward system installed. This system (EJ Ward) accumulates fuel consumption data by vehicle which is uploaded into SAP daily. However, for inventory management, manual adjustments are made to separate off-road vehicle consumption (generators, tractors, etc.) and to record fuel dispensed directly into vehicles by On-Site Fuel Service at the Apopka Middle School and Lake Nona sites. The Transportation department exports data from the E-J Ward System into a spreadsheet to accumulate fuel consumption for each fuel type. Fuel purchases are also summarized in a spreadsheet. The information from these spreadsheets is used to prepare and post fuel inventory transactions and to prepare the department s monthly scorecard. Additionally, the EJ Ward system is several versions older than the most current one available today. It is so old that the department must use a version of Java that is several generations old and it is housed on a server that is no longer supported. The current version of SAP (implemented in 1999) and EJ Ward (implemented in 2000) does not integrate well. The new ERP program should correct this issue and when we look for a replacement fluid management program; these factors will be considered before selection of a new program. The number 1 vendor for the ERP also owns the company of the Fleet Management program (FA Suites) that Transportation Services implemented. FA Suites is a product of AssetWorks that provides support for CGI s ERP. This should offer seamless integration and data reporting/analysis. We are waiting for final approval to move forward to seek a new fluid management program. FINDING #2a - Data Reliability and Reconciliation Challenges We were unable to reconcile the total gallons of fuel consumed for the audit period as recorded in the EJ Ward Fueling System to the amount management presented for the department scorecard. This effort was complicated by two instances of malfunctioning pumps. The Lake Nona depot reported erroneous amounts of fuel dispensed because the decimal points were off. A reading of 39.1 gallons was recorded as 391.0 gallons. This malfunction caused fuel consumption to be overstated by more than 113,000 gallons over the six month period we audited. The overstatements by month are shown in the chart below. IA092010 OCPS1055INA (Revised 9/2010)

Another pump malfunction, this time at the East River depot, necessitated an adjustment of 5,500 gallons to the EJ Ward data. This malfunction caused no consumption to be recorded for an afternoon. In this case, the amount of unrecorded fuel consumption had to be estimated by comparing fuel levels in the storage tank before and after the transactions took place. In both cases the adjustments had to be manually calculated and entered, vehicle by vehicle. The glitches can happen with any fuel management program. It could have been a program or network failure. The key is the review and monitor the reports more closely. We are currently reviewing our staff needs and will provide suggestions for repurposing some positions or adding positions. FINDING #2b - Unreliable Odometer Reading Records We attempted to perform an analysis of vehicle fuel efficiency (miles per gallon), but were unable to develop meaningful results due to inadequate data for analysis. Management informed us that it has concluded that odometer readings recorded in the system are unreliable. When a VIT is not working, an odometer reading is supposed to be entered on a fuel ticket. However, the driver is able to pump fuel whether or not the odometer reading is entered. Missing or erroneous odometer readings are more prevalent in the white fleet which does not have VITs; however they occur in the bus fleet too. When a fuel key is used, the driver is supposed to enter an odometer reading. However the pump will still operate if no odometer reading is entered or if an erroneous reading is entered. Because management does not rely on recorded odometer readings when preparing scorecard metrics involving mileage (number of miles driven, etc.), they instead use planned mileage based on the bus routing system. The routing system provides a precise route for each bus that the drivers are required to follow each day. Management has a high level of confidence in the routing system and uses that mileage information in its reports. Much of the difficulty with obtaining reliable odometer readings could be addressed with a strong fuel management system that prevents fuel being dispensed without an odometer reading being entered. Such a system would also have the ability to detect obviously wrong odometer readings, i.e. readings that are lower than the previous one or readings that are excessively higher than the previous one. These are common features in modern integrated fuel management systems. IA092010 OCPS1055INA (Revised 9/2010)

As indicated above and in other responses, an integrated ERP and fluid management program will minimize the opportunity for errors in reporting. The current version of SAP will not allow for any edits once the mileage has been recorded, either electronically or manually. Should an error be determined, the program should allow for edits. Improved reporting capabilities will enhance the chances to identify anomalies. With integrated fleet maintenance program, there will be more measuring points for the mileage when the bus is in for its 30- day inspections. FINDING #3 Ineffective Analysis of Fuel Consumption It should be noted that data analysis is a challenge with the current system. Data from EJ Ward and SAP must be extracted, manipulated and combined before meaningful analysis can occur. Extracting, copying, and moving data creates opportunities for errors and can weaken the reliability of the resulting analysis. The Transportation department s analyst performs a limited review of mileage for buses, but no data is tracked for the white fleet. The analysis for buses is performed for only a single month at a time and the data is adjusted to eliminate high and low mileage results. More meaningful results would be provided if the analysis covered time periods longer than a month and if, instead of eliminating high and low mileage results, they were investigated for cause. Additionally, analysis of behavioral factors could prove useful in managing personnel costs as well. By monitoring the time of day fueling occurs and how much fuel is pumped, management could spot situations where drivers are creating extra time (and payroll cost) by their fueling behavior. Personnel costs and fuel costs represent the largest components of the department s budget. Effort in this type of analysis could pay big dividends. We obtained the EJ Ward data for fuel dispensed during the audit period and isolated transactions occurring between midnight and 4 a.m. We identified over 1,700 fuel transactions totaling more than 39,000 gallons that occurred during this time period. When we inquired about these transactions, we were informed that they were most likely because of field trips that started or ended during these hours. Prior to our inquiry management had not performed and review or analysis of these types of transactions. We were given records of driver work days and hours and other records of field trips to analyze. We were not able to conclude that all these transactions were from field trips and management was not able to specifically explain these transactions in this manner. Our review indicated that the department does not analyze fuel transactions as a standard practice in managing fuel usage. The Transportation Department took over management of the white fleet approximately 2 years go. Up to this point, they have not instituted any monitoring of fuel transactions for the white fleet. IA092010 OCPS1055INA (Revised 9/2010)

Inconsistencies in measuring points make data analysis susceptible to error. Also, the FA Suites work order system should populate measuring points more frequently, providing more data points for better analysis. A more robust reporting system within SAP or the fueling front end would allow for better behavioral factor analysis in a proactive manner. The example in the audit of the night-time fueling questions was completed by management, and found to be within reason. It was verified through a separate system (field trip bookings) to verify the high number of instances. That same system has been used in the past to investigate such trends when questions have arisen. However, it is agreed that a more robust reporting system is required to be more proactive to address questions such as this, and not rely on inquires after the fact. Also, the reports would need to be self-contained within the fueling system so multiple systems are not needed for verification. FINDING #4 - Non-Verification of Fuel Prices Management does not verify invoice accuracy of per gallon price based on the contract terms. The contract price per gallon is based on Oil Price Information Service (OPIS) prices plus mark-up and delivery charges. Verification of pricing is an important internal control over the cost of fuel. Even with reliable vendors, verification is appropriate. The verification process should include checking the daily OPIS index, recalculating the marked-up price and verifying that the mark-up itself agrees with the fuel contract. Additionally all math calculations should be checked for accuracy and the tax rates verified and recalculated. Although the primary vendor of diesel fuel offers a 10-day payment discount, which was requested by the department in the original bid document, it has not been taken advantage of in the invoice payment process. Based on 3 million gallons purchased annually, the district could be saving approximately $15,000 if it took this payment discount. Transportation Services does not have access to an OPIS pricing subscription at this time to verify daily prices. Such a subscription would need to be purchased and procedures developed to complete pricing verification. We will look into the cost of securing a subscription. Transportation has not communicated with AP regularly to verify if a discount had been awarded for rapid payment and will begin a conversation with AP. IA092010 OCPS1055INA (Revised 9/2010)