hetra Product Overview
Welcome to hetra hetra is a manufacturer of Lifting Technology for commercial vehicles with middle and heavy-duty loads. Each customer is offered individual solutions with the wide spectrum of two and four post lifts, pit mounted jacks, mobile column lifts and power takeoff dynamometers. Our core competence lies not only in the vertical manufacturing depth of our local production but also in the know-how of our employees and our presence in the most important markets. Efficient service readiness and technology leadership round out our core competencies. hetra is aspiring to further expand its position on the world market. The service network will be enlarged to quickly and efficiently adapt to our customer s needs. The automobile industry is the guiding force in regards to the development of new technology. Once a new technology is developed in the vehicle branch, this becomes the impulse for the development and production of suitable follow-up products. Lawmakers, for instance, creating guidelines for working safety, are another impetus for new product development. The Products: Two Post Lifts In-Ground Lifts Mobile Column Lifts Pit Jacks Power Take-Off Dynamometer Contact: hetra a brand of MAHA Maschinenbau Haldenwang GmbH & Co. KG Hoyen 20, 87490 Haldenwang Tel.: +49 8374 585-0, Fax: +49 8374 585-497 Internet: www.hetra.com, E-Mail: info@hetra.com 2
Table of Contents hetra Products Model Page - Mobile Column Lifts RGE-TS / RGA-TS 4 RGE-T / RGA-T 5 RGE 6-7 RGA 8 RGB 9 RGE (spezial) 10 - Multi-Post Lifting System TL 14.0 11-18 - Two Post Lift HCL III 5.0 19 - Pit Jacks hanging 20 Floor-running 21 - Power Take-Off Dynamometer HZW 300 22 W 500 23 - References Projects 24-25 - Customer Service Planning/building consultation 26 Spare parts 26 Training 27 Logistic / Technicians / Hotline 27 3
Mobile Column Lift for Agricultural Vehicles Model: RGE-TS / RGA-TS Electronic synchronization Low-friction recirculating ball nut and screw (efficiency > 90%) Electronic safety monitoring High safety level ensured by independent locking device Highest safety level via contact-free end and safety switch 5-year waranty on lifting screw and nut Contact-free end, safety and travel measurement by inductive sensors Base frame height 129 mm Wheel lifting forks 400 mm long Adapter set to lift tractor on the front and rear side Electronic load monitoring Model RGE-TS RGA-TS Load capacity per column 7500 kg 7500 kg Full travel 1750 mm 1750 mm- Lifting time 113 s 113 s Supply voltage 3 x 400 V / 50 Hz 48 Hz Voltage for charger - 230 V Control voltage 230 / 24 V 48 V Lifting cycles under full load (7500 kg) - 25 Lifting cycles under partial load (3500 kg) - 35 Motor power 1.5 kw 1.5 kw Weight per column approx. 452 kg 545 kg Charging time - 8 h Data transfer Kabel Funk 4
Mobile Column Lift for Agricultural Vehicles Model: RGE-T / RGA-T Electronic synchronization Selection of individual columns (group formation) per key click Low-friction recirculating ball nut and screw (efficiency > 90%) Low power consumption (only 1.5 kw per column) Slim, versatile column design Easy to operate Very long life expectancy High safety level ensured by independent locking device Easy Emergency Down function, e.g. at electrical outage Highest safety level via contact-free end and safety switch 5-year waranty on lifting screw and nut Contact-free end, safety and travel measurement by inductive sensors 500 mm fork length Electronic load monitoring Model RGE-T RGA-T Load capacity per column 5000 kg 5000 kg Full travel 1750 mm 1750 mm- Lifting time 113 s 113 s Supply voltage 3 x 400 V / 50 Hz - Voltage for charger - 230 V Control voltage 230 / 24 V 48 V Lifting cycles under full load (5000 kg) - 25 Lifting cycles under partial load (3500 kg) - 35 Motor power 1.5 kw 1.5 kw Weight per column approx. 542 kg 637 kg Charging time - 8 h Data transfer Kabel Funk Tyre size max. 2000 mm 2000 mm 5
Mobile Column Lift for Trucks and Buses Model: RGE Electronic synchronization Per key click selection of individual posts (Group formation) Individual power unit (no master column) Recirculating ball nut and screw (efficiency over 90 %) Low power consumption (only 1.5 kw per column) Slim, versatile column design Easy to operate Long life expectancy High safety level ensured by independent locking device Easy Emergency Down function, e.g. at electrical outage Easy cabling of columns with ring line with end plug Highest safety level via contact-free end and safety switch 5-year warranty on lifting screw and nut Contact-free end, safety and travel measurement by inductive sensors Low base frame of 129 mm, suitable for city buses Single wheel lifting with fork length of 400 mm Electronic load monitoring Lifting system: Hardened stainless steel screw with low friction recirculating ball nut. Splash proof and dirt repellant design providing long life and low maintenance. Safety system: Independent locking device acting directly between column and carriage. Light & slim design for easy maneuverability when loading and unloading. Mobile power supply unit, no master column. Convenient operation using sturdy key pad ( up, down, single and group operation possible). 6
Accessories for Model RGE: Remote Control TCNA 10-2 with Up/ Down and emergency stop switch. Reduction sleeves (EP5) for smaller wheel diameters. Low-profile crossbeam TR1032 (3 parts), suitable for city buses. Load capacity: 10 t Stands: AB 6-07 Adjustm. range 470-795 mm AB 6-12 Adjustm. range 875-1395 mm AB 6-20 Adjustm. range 1200-1965 mm Hydraulic pump, model MFP. 1 Adjustable support SP 75 2 Support plate APV 3 Support disk APR Hydraulic / hydro-pneumatic telescopic jack. Freely movable running gear. Full travel/stroke: Load capacity: 1200 mm 4 t Gear Mounting Tool GMT 1000 Mounting Device for Commercial Vehicles and Buses. Supports almost all standard gears. The successful mobile column lift series at hetra is being continued with the RGE series. A special feature of this mobile column lift generation is the new electronic microprocessor control which ensures the following functions: Synchronization regulation and communication among the columns Group formation Monitoring of support nut fracture Monitoring of phase malfunction Switch off at obstruction Upper/lower end switch off Monitoring and automatic change of phase sequence Model RGE Load capacity per column 7500 kg Raising/Lowering time 113 s Motor power per column 1.5 kw Control voltage 220 / 24 V Supply voltage 3 x 400 V + N + PE; 50 Hz Weight per column 452 kg System of protection IP 54 7
Mobile Column Lift for Trucks and Buses, battery-powered Model: RGA Electronic synchronization Electrical control with UP/DOWN function Single control and group formation via radio Powered through four batteries, 12 V each Low-friction recirculating ball nut and screw (efficiency > 90 %) Very slim design Easy operation Very long life expectancy High safety level ensured by independent locking device Easy Emergency Down function, e.g. at electrical outage Highest safety level via contact-free end and safety switch Model RGA Load capacity per column 7500 kg Full travel 1750 mm Lifting time 113 s Voltage for charger 230 V Control voltage 48 V Lifting cycles under full load (7500 kg) 20 Lifting cycles under partial load (3500 kg) 35 Motor power 1.5 kw Wheel size 8.25 to 12.00-20/12 R 22.5 Weight per column 545 kg Charging time 8 h System of protection IP 54 8
Mobile Column Lift for Trucks and Buses Model: RGB 4 mobile individual columns incl. splash-proof control boxes each with 10 m connection cable Electronic control with UP/DOWN function individual control and group formation via radio Emergency-Off key Expandable up to 8 columns at 2 x 32 A CEKON sockets 1 mechanical dolly, movable with two wheels Lift carriages with fixed wheel lifting forks Electronic synchronization and safety monitoring Trapezoidal lifting screw with safety nut with top mounted worm gear motor Emergency lowering mechanism for mechanical lowering at power outage Powder paint coating; color: ocher brown RAL 8001 Standard delivery: 4 individual columns with 1 mechanical dolly No master column and no additional power supply unit Electronic synchronization Contact-free electronic measurement by inductive sensor Low base frame of 129 mm Single wheel lifting with fork length of 400 mm Slim design and low column weight for easy handling CE design certification Model RGB Load capacity per column 5500 kg Full travel 1750 mm Lifting time 150 s Supply voltage 3 x 400 V / 50 Hz Motor power 2.2 kw Wheel size 8.25 to 12.00-20 /12 R 22.5 Weight per column 400 kg System of protection IP 54 9
Special Project Mobile Lifting Columns for Rail Vehicles Model: RGE 5-year warranty on the lifting screw and nut Electronic synchronization Recirculating ball nut and screw (efficiency > 90 %) Contact-free end, safety and travel measurement by inductive sensors Load monitoring switch (optional) Contact-free RPM measurement, lower end switch off and proximity switch nut monitoring, upper end switch off regulated via software 1.5 kw motor with low connection values and power consumption Electronic load monitoring Single control and group formation possible May be operated also in single and group mode Customized supports and lifting heights available Stands: AB 6-07 Adjustm. range AB 6-12 Adjustm. range AB 6-20 Adjustm. range 470-795 mm 875-1395 mm 1200-1965 mm Remote Control TCNA 10-2 with Up/Down and emergency stop switch. Special fork for rail vehicles, customer-specific adaptions. Customer-specific special solutions possible with freely programmable hetra-control No master column due to mobile power supply : all columns are the same with connection at every column possible Model RGE Max. Load capacity per column 7500 kg Full travel 1750 mm Raising/Lowering time 113 s Motor power per column 1.5 kw Control voltage 220 / 24 V Supply voltage 3 x 400 V + N + PE; 50 Hz Weight per column (dependent on the Special fork) approx. 450 kg System of protection IP 54 10
Multi-Post Lifting System for Vans, Commercial Vehicles and Buses from 28t to 56t available with 2, 3 or 4 post units Model: TL 14.0 Commercial vehicle lifting system with safety control at every height Robust design with double cylinder system hetra plug-on system or quick hinged slider system for flexible adaption Three Important Advantages of Multi-Post Lifting Systems Lifting Height Changes for Flexible Working Environment By changing the lifting height, the vehicle is adjusted for various kinds of work or technician positions. This adjustment provides free access to all components such as brakes and other systems to inspect, repair or replace them. The seven most important working heights: - Under the vehicle - Component height - Brake repair height - Wheel change height - For vans and buses - For commercial vehicles - For trailers In-ground Lift Technology and Efficiency In one stroke, vehicles or tractor / trailers are lifted wheel-free using truck lift systems. The fully automatic cylinder positioning as standard feature lifts the vehicle even faster. The double cylinder system secures the vehicle at any height. No additional placement devices need to be installed. Working on One Level Most of the work is carried out on the workshop floor. All necessary machinery and materials are on one level making for short distances and effective work processes. The flush-floor design of the lift opens up the workshop for versatile use and makes cleaning easier. Truck lift systems do not require expensive installations for pits such as air suction, oil systems, illumination, power supply or compressed air. 11
Multi-Post Lifting System Model: TL 14.0 Individual Configurations for your Trucklift Our lift systems use the classic modular design system. They consist of individual components which can be combined with one another depending on needs. Extensive planning from the start provides a large measure of flexibility later on. Whatever version you choose, hetra is the right partner for you. 2-Post Lifting System A 2-post lifting system is sufficient for most commercial vehicles. It is the ideal choice for semi-tractors, smaller trucks and buses. 3 or more post lifting units do, however, offer flexible working conditions when working on several vehicles at one time or with larger ones. Each lifting cylinder has its own hydraulic unit. The individual units can then be operated separately or synchronously. 3-Post Lifting System Articulated buses and semi-trailers require 3 lifting units. Standard installation includes a fixed built-in middle unit and two movable units in front and in back of this. Design, mounting, technology and operational comfort correspond with the 2-post lifting system. Thanks to parallelly switched lifting units, a 2-post lifting system can be created out of the 3-post lifting system if needed. 4-Post Lifting System The 4-post lifting system is ideal for large 2-axle vehicles, semi-trailers or articulated buses. The system is just as easy to operate as the 2-post system thanks to the electronic synchronization control. Complete tractor/trailer units can be lifted troublefree. The installation of a second operational board means 2 vehicles can be separately lifted. The unit can then be used as two independent lifting systems. Vehicle type lifted determines the number of cylinders needed Further modular system possibilities: - Flush-floor installation of traverse bars with wide rolling cover or pockets - A variety of moving pieces for the traverse bars - Electronic functions for working ease and speed 12
Multi-Post Lifting System Model: TL 14.0 Aluminum Roller Covering By using the roller covering, the working surface is flat and allows a very generous travel distance of the lifting units. The use of special sectional tube guarantees high stability with a wheel load up to 4 t. As the truck lift has been designed for usage in wash bays, the roller covering is made of compatible materials such as aluminum for lift covering, synthetic materials for screwless joints and synthetic tracks as support surface. Anti-slip aluminum tread Screwless easy-run joints Secure chain guidance for exact positioning of the lifting unit. Traverse on the Ground If only vehicles with generous floor clearance are lifted, the lifting traverse can be placed on the floor. Without accessories the height is only 60 mm; 105 mm with the hetra sliding piece. The narrow roller covering has wheel load capacity of 4 t. Traverse sunk in to floor level If a flat workshop floor is needed or vehicles with limited floor clearance are to be lifted or driven through the work area, pockets for the traverses are installed. Fully automatic traverse movement out of the pocket to the lifting point. Traverse drive over sunk-in If a flat workshop floor is needed or vehicles with limited floor clearance are to be lifted or driven through the work area, pockets for the traverses are installed. Fully automatic traverse movement out of the pocket to the lifting point. 13
Multi-Post Lifting System Model: TL 14.0 The Trucklift System Synchronization using Ultrasonic Measurement System Precise monitoring of the cylinder unit using the patented ultrasonic measurement system. It guarantees synchronous cylinder operation offering additional safety against load slippage due to tipping. The measurement system is maintenance-free and malfunction-resistant. Travel Range of the Lifting Unit The rolling cover design provides for a generous standard travel range of the lifting unit. Our lifting units run very close to the edge of the installation boxes, meaning fixed cylinders or other installation boxes can be placed very close together. Installation box / Installation frame Installation is quick and low cost using hetra installation boxes. Lining work is not needed and several boxes can be set quickly, one after the other. Construction costs and material needs are reduced thanks to the divided design of the installation box requiring less excavation and cement. Installation boxes are water-tight and selfsupporting with all parts installed with millimeter accuracy. Installation frames are used when extensive lining work is not needed and the cylinder force can be absorbed in the upper range of the foundation. Traverse bar with adapter for differential lifting point All hetra Trucklift systems have synchronization control based on DIN EN 1493. System Control The lifting and lowering movements and the travel drive of the units can be precisely regulated using the portable control board.the lifting units can be selected either individually or in unison via the central unit or control board. Safety Emergency Lowering The emergency lowering is done at the control console outside of the danger area using a pneumatic control function. Double cylinder system as safety feature against system failure and for flectional strength of the lifting unit. Wheel recesses serve as positioning assistance for vehicle lifting. They are either fixed or movable. 14
Multi-Post Lifting System Model: TL 14.0 hetra Double Cylinder - Lifting Unit Aluminum rolling cover with drive Stability The stability of our system is always at the forefront of development. A high moment of resistance against bending is achieved with the use of two lifting cylinders per cylinder unit. The double arrangement within a cylinder unit means that the lifting system is almost torsion-free. Lifting Unit Safety System The stability and special safety system define this double cylinder unit. The two separate working lifting cylinders are served by two separated hydraulic systems via a common hydraulic unit. Each of the lifting cylinders can, by itself, bear the maximum permitted load. Should one of the two lifting cylinders fail, the intact lifting cylinder is designed to carry the entire load, if need be. The safety system functions at every lifting height. Pump well with holder for submerged pump Torsion Protection of the Lifting Unit The double arrangement of the lifting cylinder secures torsion protection of the lifting unit. This simple design assures that no additional components must be installed in the lifting cylinder. Proven Technology The trucklift unit was designed for use in commercial vehicle workshops. The cylinders are hard chromium-plated to meet the needs of everyday practice. The hydraulic units are equipped with submerged oil motors. 15
Multi-Post Lifting System Model: TL 14.0 hetra Trucklift Electronic Control Cylinder Positioning to Vehicle Pick-up Points Quick lifting of vehicles using the standard delivery program for re-setting of stored pick-up positions. Simply enter the vehicle type and move the cylinder to the programmed position. Moving Sunk-in Traverse in and out of Pockets An automatic program moves the traverses in and out of the pockets. Central control and programming unit with two displays. Safety Switching of the Lifting Unit s Synchronization Operation At placement of the pick-ups at the vehicle pick-up point, pressure switches transmit a signal to the control unit with a counter load of approx. 800 kg and the lifting process is stopped. If all cylinder units are placed (under load), the synchronization operation can be activated. The vehicle can now be lifted or lowered synchronously using the synchronous control. Standard delivery with electronic synchronization control of the complete lifting system with approval based on DIN EN 1493. Mounting Work with Trucklift To mount or remove vehicle components on a raised vehicle, individual cylinder units can be taken out of the synchronization operation and moved. To re-integrate a cylinder unit in the synchronization operation, place the pickup again (pressure switch active). Vehicles must be appropriately secured using stands. Integrated PC interface for error reading, also possible via long-distance diagnosis. 16
Multi-Post Lifting System Model: TL 14.0 Sliding Pieces for Traverses Sliding pieces for Forged Axle Overall height of sliding piece 155 mm Traverse total height 215 mm Traverse with Hinged Sliders with external flip-up rod Traverse base height 60 mm Total height in resting position 170 mm - Hinged slider small version Overall height above traverse 155 mm - Hinged slider middle version Overall height above traverse 220 mm - Hinged slider large version Overall height above traverse 280 mm Sliding piece for hetra Plug-in System Suitable for the hetra Plug-in System Hole diameter 45 mm Overall height of sliding piece 45 mm Traverse total height 105 mm 17
Multi-Post Lifting System Model: TL 14.0 Differential Traverse Supported by 4 bearings with springs Overall height above traverse 115 mm Traverse total height 175 mm - Sliding piece small version Synthetic roller separation 250 mm - Sliding piece middle version Synthetic roller separation 280 mm - Sliding piece large version Synthetic roller separation 400 mm Sliding piece for forged axle with synthetic support Overall height of the sliding piece 50 mm Traverse total height 110 mm 18
Two Post Lift for Passenger Cars and Vans up to 5.0 t Model: HCL III 5.0 Permanent self-monitoring of all safety functions Standard delivery with 4 double telescopic support arms with large extension range, for mini cars and for vans with long wheelbase Rugged support arms with low bottom clearance Proven hetra plug-in system as part of standard delivery Ergonomic operation via foil keypad Support arm extension support (optional) BG BH 75 LT Model HCL III 5.0 Load capacity CE 5000 kg Lifting height max. HO 2025 mm Full travel HW 1885 mm Raising/Lowering time approx. 70 s / 70 s Adjustment range, support disc HT 110 140 mm Lifting height min. HU 140 mm Extension range, short arm, double telescopic LT 914 2000 mm Outside baseplates BG 3900 mm Outside columns BA 3543 mm Inside columns BL 3023 mm Drive-through clearance BH 2731 mm Column height HS 3138 mm Floor to overhead guide HG max. 5043 mm Net weight 995 kg Concrete grade quality min. C20 / C25 Motor power 2 x 3.0 kw Supply voltage, Fuse protection 3 x 400 V + N + PE; 50 Hz, 16 A time-delay 19
Pit Jacks for Commercial Vehicles, Buses and Trucks up to 30 t Hydraulic/Pneumatic-Operated Jack as hanging version Pit jack model 14.5 t with 750 mm stroke comes with a deepdrawn P-carriage and can be easily combined with support systems. S-carriage is available upon request. Pit jack model 14.5 t with 450 mm stroke is equipped with an S-carriage. This jack is suitable for wheel change or similar jobs. Electro-Hydraulic Pit Jack as hanging version In their basic version, the pit jacks are equipped with two hand pumps (1x rapid lift / 1x load lift). With option Rapid lift control the pit jack supports can be quickly raised to the lifting points and lowered to bottom position again. Using option Air motor the vehicle can be lifted at the push of a remote control button. The sturdy Electro-Hydraulic Pit Jack is designed for frequently used working pits. A mixture of hydraulic, submerged oil unit and electronic control guarantees for a sensitive, quick, quiet and smooth total operation. 20
Pit Jacks for Commercial Vehicles, Buses and Trucks up to 30 t Models: PJH / PJH-Z / PJH-E / GPJH / GPJH-Z-B Manual hydraulic/pneumatic Test Stand and Transmission Jack as Floor-running Version The floor-running Telescopic-Transmission Jack with its freely movable carriage is well-suited for motor and transmission work in connection with a mobile lift system. The test stand jack 14.5 t 750 mm stroke is suitable for test pits which do not have a continuous pit edge fitting for hanging jacks. Hydraulic/Pneumatic Universal Jack in Floor-Running Version as Repair Jack The floor-running Telescopic-Transmission Jack with a load capacity of 2.0 t is extremely flexible with a sturdy design suitable for removal and installation of motors and transmissions. The telescopic-universal jack is ideal for transmission and other unit work. Suitable for vehicle lifting up to 16.5 t axle load. It can be used in working pits but also as supplement for mobile lift systems, track lifts or truck lifts. 21
Power Take-off Dynamometers Power Take-Off Dynamometer Model: HZW 300 Measurement of engine power, torque and RPM at the power take-off shaft Load simulation for vehicle diagnosis Program controlled operation via radio hand terminal (no bothersome cable) Display of the measurement value at radio hand terminal with strip print out (with evaluation software on PC/Laptop, DIN A4 print out) Maximum measurable power 300 kw Stationary (discrete) power measurement: Start-, end-, RPM, increments, holding time freely selected Fully automatic measurement procedure Measurement of power consumption of supplementary devices via through-drive shaft Test stand standard delivery on a braked car trailer Fuel consumption measurement device connection possible Fuel consumption measurement device. Hand terminal with LCD Display and bar printer. DIN A4 Performance diagram / evaluation software. DIN A4 Performance diagram / PCversion, evaluation software W 500, evaluation software HZW 300. Technical Data Dyno Measurement system DMS-technology Measurement accuracy +/- 2 % Power take-off shaft profile 1 3/4 6-part RPM max. 2500 rpm Max. performance input of the eddy current brake 300 kw Torque max. 3200 Nm Power connection 230V, 50 Hz, 16 A Weight 850 kg Performance Table Measurement time n power take off shaft = 1000 rpm Direct Gear up to 1 minute 225 kw 300 kw * up to 3 minutes 190 kw 250 kw * up to 6 minutes 150 kw 200 kw * up to 9 minutes 130 kw 170 kw * up to 129 minutes 105 kw 130 kw * Technical Data Trailer Dimensions W x H x L 1570 x 1185 x 3425 mm Support load 75 kg Max. axle load 850 kg * with 1000 rpm and temperature > 20 C 22
Power Take-off Dynamometers Power Take-Off Dynamometer Model: W500 Measurement of the engine power at the power take off Load simulation for vehicle diagnosis Program controlled operation via radio hand terminal or PC/Laptop with radio connection (no bothersome cable) Display of measurement value on radio hand terminal with strip print-out (with evaluation software on PC/Laptop, DIN A4 print out) or with PC version directly on PC/Laptop, DIN A4 print out Maximum power input 500 kw Stationary (discrete) performance measurement: Start-, end- RPM, incremental, holding time freely selectable fully automatic measurement procedure Measurement of power consumption of supplementary devices via through-drive shaft Dynamometer standard delivery on braked car trailer Connection for fuel consumption measurement device Connection for diesel emission tester MDO 2 LON (with PC version) Greater power by optimized cooling air feed! Fuel consumption measurement device. Emission Tester for Diesel engines MDO 2 LON. Hand terminal with LCD Display and bar printer or... PC / Laptop to control the dynamometer. Technical Data Dyno Measurement system DMS-technology Measurement accuracy +/- 2 % Power take-off shaft profile 1 3/4 6-part RPM max. 2500 rpm Max. performance input of the eddy current brake 650 kw Torque max. 6600 Nm Power connection 400V, 50 Hz, 16 A Weight 1350 kg Performance Table Measurement time n power take off shaft = 1000 rpm up to 1 minute 650 kw * up to 2 minutes 560 kw * up to 3 minutes 510 kw * up to 4 minutes 460 kw * up to 7 minutes 350 kw * up to 9 minutes 300 kw * Technical Data Trailer Dimensions W x H x L 2110 x 1420 x 3580 mm Support load 75 kg Max. axle load 1350 kg * with 1000 rpm and temperature > 20 C 23
References Projects Germany hetra at BayWa in Wülfershausen. hetra at HORN Agricultural Engineering in Oberhausen- Rheinhausen. hetra at the German Armed Forces. hetra at the Claas training department in Steinhagen. hetra at the New Holland training department in Heilbronn. hetra at EvoBus in Ulm. 24
References Projects Worldwide hetra at HKL in Helsinki, Finland. hetra at Siemens in Prague, Czech Republic. hetra at the Basel Municipal Transport Services in Basel, Switzerland. hetra at joint tests together with John Deere in Nottingham, England. hetra at Bombardier in Vienna, Austria. hetra at the Mercedes-Benz factory in Aksaray, Turkey. Find more projects at www.hetra.com 25
Customer Service hetra-planning and building consultation www.hetra.com // planung@maha.de An extensive and individual consultation is the first step in realizing your dream of creating a new workshop. Our field engineers work together with your hetra distributor to create a workshop concept that will excite you. Always, our upper most priority is to integrate your individual wishes and needs into our planning process and to create your ideal workshop. To reach this goal we will gladly work closely with your architect and provide him with the necessary specialized information. From the first step, we are at your side offering our specialized knowledge and support on your path to a new workshop. hetra-spare parts department www.hetra.com // parts@maha.de Wear and spare parts are at hand quickly thanks to a flat organizational structure with networked cooperation among all responsible departments and stages. Should needed parts not be available in central stock, we guarantee that all components will be made available at short notice. With subsidiaries and over 100 contract partners outside of Germany we can guarantee an optimum, worldwide spare parts supply. Most parts, including those of older models, are in stock at our central warehouse due to our enormous production intensity and a processoptimized logistic chain at our main works. We have next-day delivery if the need arises! 26
Customer Service hetra-training www.hetra.com // schulung@maha.de The hetra Training Department offers users, workshop masters, plant managers and test technicians a wide selection of courses; from general to highly specialized. Instruction is also given in hetra motor vehicle safety testing technology and workshop equipment. Each employee is a competent trainer in the wide scope of hetra motor vehicle safety testing technology and is available to answer all your questions. Ask for our specialists in the hetra training department! hetra-logistics / Hotline / Mechanics www.hetra.com // service@automo-tec.de AutomoTec offers the customer a worldwide uniform service level, regardless of the location of the equipment and system. Contractually agreed upon reaction time for service and maintenance of workshop equipment and testing systems of vehicle manufacturers can be fulfilled with AutomoTec. AutomoTec s de-centralized units around the globe guarantee optimum care. AutomoTec is headquartered in Haldenwang. Service support centers have been created in the large European metro-areas. Worldwide Bangkok (Thailand) and Buenos Aires (Argentina) have been integrated. AutomoTec operates as a profit center with a team consisting of 7 inhouse employees, 36 service technicians and 4 drivers in freight traffic. 27
hetra a brand of MAHA Maschinenbau Haldenwang GmbH & Co. KG Hoyen 20 87490 Haldenwang Germany Tel.: +49 8374-585-0 Fax: +49 8374-585-497 E-Mail: info@hetra.com www.hetra.com We are represented in: Germany, Belgium, Denmark, Finland, Great Britain, Hong Kong, Iceland, Luxemburg, Norway, Austria, Portugal, Sweden, Switzerland BRH50004-en 07 Subject to change without notice! The illustrations also show options which are not standard equipment.