QUALITY REQUIREMENTS FOR JUST IN TIME SERVICE PROVIDER (JIT S.P.) PROGRAM: ALL THE CONTENT OF THIS DOCUMENT IS THE PROPERTY OF ALENIA AERONAUTICA S.p.A. THIS DOCUMENT IS SUPPLIED IN CONFIDENCE AND COMMERCIAL SECURITY ON ITS CONTENTS MUST BE MAINTAINED. IT MUST NOT BE USED FOR ANY PURPOSE OTHER THAN THAT FOR WHICH IT IS SUPPLIED NOR THE INFORMATION CONTAINED IN IT MAY BE DISCLOSED TO UNAUTHORIZED PERSONS. IT MAY NOT BE REPRODUCED IN WHOLE OR IN PART WITHOUT PERMISSION IN WRITING FROM ALENIA AERONAUTICA S.p.A. 1 / 10
MODIFICATION DESCRIPTION ISSUE DATE MODIFIED PAGES APPROVAL Rev. C March 2002 New Issue C. Scafa Rev. D June 2004 Quality Requirements compliant with new Suppliers Quality documentation See cover page 2 / 10
INDEX 0.0 Reference Documents 1.0 Quality System 2.0 Incoming Inspection Delegation 3.0 Suspension of Incoming Inspection Delegation 4.0 Approval of Manufacturers 5.0 Renewal of Manufacturers Qualifications 6.0 Flow Down of Alenia Requirements 7.0 Right of Surveillance 8.0 Traceability 9.0 Configuration Control 10.0 Incoming inspections and tests 11.0 Handling, Warehousing and delivery 12.0 Products Certification 13.0 Customer Coordinator 14.0 Quality Documentation 15.0 Quality Indicators 16.0 Preventive Actions 17.0 Corrective Actions 18.0 Quality Assurance Plan 19.0 Activities performed by JIT-S.P. in Alenia Plants 20.0 Parts furnished by Alenia 21.0 Training 22.0 Audit 3 / 10
0.0 REFERENCE DOCUMENTS The following documents shall be considered as a guideline: ISO 9001:2000 EN 9120 / AS 9120 AS 9120 IAY G05 C QFRA/01P.435 QFRA/02P.187 Quality Management Systems - Requirements Aerospace series Quality management systems requirements for stockist distributors Quality Management System Requirements For Suppliers (for the paragraphs applicable to class E1) Quality Requirements for Stockist Distributors Incoming Inspection Delegation Guidelines for Alenia Suppliers 1.0 QUALITY SYSTEM JIT-SP shall maintain a quality management system in compliance with international rules ISO 9001:2000, EN 9120, and Alenia documents IAY G05 C and QFRA/01P.435. 2.0 INCOMING INSPECTION DELEGATION JIT-SP shall obtain and shall maintain Alenia Incoming Inspection Delegation in accordance with Alenia document QFRA/02P.187 Incoming Inspection Delegation Guidelines for Alenia Suppliers, in particular concerning quality level of the part subjected to the services. Delegated activities shall be contractually requested and reported in a specific document called DELEGATED QUALITY CONTROL PLAN Alenia Aeronautical Company will give Incoming Inspection Delegation ( IID) authorization considering: - On-site quality assessment result related IID process - Customer s coordinator appointment 3.0 SUSPENSION OF INCOMING INSPECTION DELEGATION In case of JIT - SP responsibility for scraps (one major defect occurrence or minor defects quality indicator under the agreed value) incoming inspection delegation shall be suspended by Alenia and the Alenia Source Inspection shall be performed (considering associated relevant cost ), until a Supplier Quality Improvement Plan is submitted to the Alenia approval. 4.0 APPROVAL OF MANUFACTURERS / DISTRIBUTORS JIT - S.P. will purchase products only from Alenia imposed Manufacturers/Distributors at the conditions already negotiated by Alenia. 4 / 10
In case of necessity, it is possible to purchase products by Manufacturers/Distributors not imposed by Alenia only after Alenia written authorization. In this case JIT- S.P. shall assure that: - The manufacturers/distributors are included in the applicable Alenia Customer Qualified Product List (QPL) when requested by Technical Specification, - The Manufacturers/Distributors are included in the Alenia Customer Qualified Suppliers List For the interested product, it is JIT - S.P. responsibility to maintain the Service Provider Authorisation. (In case of Boeing Programs JIT - S.P. shall be approved by BOEING and, if applicable, reported in the document D1 4426). 5.0 RENEWAL OF MANUFACTURERS QUALIFICATION JIT - S.P. shall include the Alenia imposed manufacturers in the list of approved suppliers, at the condition already stipulated by Alenia in the relevant contracts. lt shall be JIT - S.P. responsibility to maintain their qualification in accordance with procedures included in the Q.A.P. The relevant manufacturers Quality Indicators shall be annually sent to Alenia. 6.0 FLOW DOWN OF ALENIA REQUIREMENTS JIT - S.P. shall assure that all Alenia quality requirements are included in the Purchase Orders sent to the manufacturers. These requirements will include but not limited to: - Inspection and test. - Specifications and standards - Test Reports and Certificates of Conformance. - Special testing (if required). - Document change control. - Preservation, packaging and storage. - Labels and identification The above mentioned requirements will be included in the P.O. in accordance with a procedure described in the Quality Assurance Plan. 7.0 RIGHT OF SURVEILLANCE JIT - S.P. shall provide the right of access to Alenia personnel and personnel of any Alenia's Customers or Regulatory Agencies to perform Source Inspections and/or Audits in all areas of its facilities, in any independent testing laboratories used for the program, and in all related manufacturers plants. 5 / 10
8.0 TRACEABILITY JIT - S.P. shall assure and shall maintain full lot traceability to the original manufacturer of all products delivered to Alenia in accordance with a procedure shown and described into the Quality Assurance Plan. Commingling of manufacturing lot shall be strictly prohibited. A relevant procedure shall describe the applied traceability process. 9.0 CONFIGURATION CONTROL JIT - S.P. shall delivery to Alenia only the products configuration requested by Alenia. Any changes shall be submitted to Alenia Engineering for approval before the product procurement and stocking. 10.0 INCOMING INSPECTIONS AND TEST Inspections and Tests Responsibility JIT - SP shall be responsible to assure that all the inspections and tests required in the relevant Alenia Delegated Quality Control Plans, will be completely and correctly performed. The Delegated Quality Control Plans shall be managed and handled in accordance with a JIT - S.P. procedure shown and described into the Quality Assurance Plan. Alenia will reserve the right to assist and to survey the tests and to take away samples to repeat the same tests. JIT - S.P. shall maintain quality and tests documentation for each lot of each product delivered to Alenia and will place on file all the evidences and tests results together with Manufacturers Test Reports in accordance with a procedure described in the Quality Assurance Plan. Approved Laboratories The characteristics of all product delivered to Alenia will be tested by Third Party" certified / Alenia qualified / Customer qualified Laboratories for the required tests. Certification and Approval documentation shall be submitted to Alenia. Sample Size Al manufacturing lots delivered to Alenia shall be sample sized. The sample size will be in accordance with document ANSI / ASQC Z1.4 (AQL = 1,5 / Inspection Level = Normal modified to accept on zero (0) and reject on one (1) or in accordance with the document referenced into the relevant Alenia Delegated Quality Control Plan. 6 / 10
11.0 HANDLING, WAREHOUSING AND DELIVERY Una Società Finmeccanica All the parts to be delivered to Alenia will be stocked in a warehouse and placed into an appropriate dedicated area such that they are preserved from any possible quality products decrease. In particular the following characteristic shall be assured: - First in -first out (FIFO). - Periodic inspection for the prevention of deterioration due to environmental condition. - Management and checking of parts subjected to shelf life in order to assure, before delivery, that at least 75% of shelf- life is still available. JIT - S.P. will manage and check the parts subjected to shelf life in accordance with JIT - S.P. procedure described in the Quality Assurance Plan. 12.0 PRODUCTS CERTIFICATION JIT - S.P. will take care and will be responsible to certify products for each shipset delivered to Alenia according to the relevant drawing, specifications and Incoming Inspection Delegation procedures. JIT - S.P. will maintain a dedicated file of all the certifications document such as: Certificate of Conformance, Test Reports, Alenia Delegated Quality Control Plans, Source Certificate of Conformance, Source Test Report etc. These documents will not be delivered to Alenia. All record will be available and will be provided to Alenia upon request at no additional charge within 24 hours. Documents file management (including all relevant certifications) shall be in accordance with JIT - S.P. procedure described in the Quality Assurance Plan. 13.0 CUSTOMER S COORDINATOR Customer s Coordinator shall be JIT - S.P. Quality Inspectors authorised by Alenia to assure that the relevant Alenia Delegated Quality Control Plans have been fully performed. Customer s Coordinator stamp shall be used as objective evidence. JIT - S.P. will take care of the Customer s Coordinator training. JIT - S.P. will submit to Alenia for approval the candidate Customer s Coordinator. Alenia on site assessment (audit) will perform to verify the process described in the Quality Assurance Plan. After closure of all corrective actions and Process Test Phase (including Alenia double check activity), the Customer s Coordinator will be appointed and authorised to perform and validate the Delegated Quality Control Plans (Incoming Inspection Delegation). 7 / 10
14.0 QUALITY DOCUMENTATION All the products to be delivered to Alenia will be adequately packaged, labelled with the manufacturer lot number and stamped by the Customer Coordinator. All the products will be delivered to Alenia with the Shipping Document stamped by an authorised customer coordinator. The Customer Coordinator stamp will assure that the part was inspected according to the relevant Delegated Quality Control Plan and no discrepancies were detected. Note:(Traceability between the Delegated Quality Control Plan and the Shipping Document will be assured using the same reference number including the Manufacturer lot number.) 15.0 QUALITY INDICATORS Alenia used Quality Indicators JIT - S.P. shall agree the following quality rating indicators, and the related minimum values, used by Alenia to determine the quality level of products delivered by JIT - S.P. The defect shall be classified as follows : - Major Defects - Minor Defects Major defects are defined all the defects affecting the characteristics of the product. Minor defects are defined all the defects that doesn't affect the characteristics of the product (i.e. documentation, packing etc.) Minimum values will be: Major Defects: ZERO (0) Minor Defects : Quality Rating greater than or equal the average value achieved in the previous year. Note : Basic Minor Defect Quality Rating shall be agreed between Alenia and JIT - S.P. JIT - S.P. will commits itself, to improve Minor Defects Quality Indicator performing the necessary corrective and preventive actions. In case of major defect (scrap affecting the characteristics of the product), Incoming Inspection Delegation shall be suspended by Alenia and the consequent Alenia Source Inspections costs will be considered by Purchasing Department. 8 / 10
J IT - S.P. Quality Indicators JIT -S.P. will take care to measure and continually control suppliers with appropriate quality indicators to be sure that Alenia quality requirements will be meet. JIT - S.P. will detail in the Quality Assurance Plan the Quality Rating Procedure and the relevant quality indicators. 16.0 PREVENTIVE ACTIONS JIT- S.P. will deliver only products that 100% conform with Product Definition, related Drawing and Technical specification and in accordance with Alenia Quality Requirements. To assure this requirements, JIT - S.P. shall describe in the Quality Assurance Plan the preventive actions considered necessary (for example: procedure to maintain Manufacturers Qualification, Quality Rating Indicators procedure, etc.). 17.0 CORRECTIVE ACTIONS Responsibility : JIT -S.P. will be fully responsible for any nonconforming products delivered to Alenia including relevant costs. Root Cause Analysis : JIT - S.P., in case of any product nonconformance (also minor) concerning either the parts or the relevant documentation shall perform a deep root-cause analysis in order to determine the cause. When the causes will be detected, JIT - S.P. is responsible to make corrective and preventive actions in order to avoid the same problem in the future. 18.0 QUALITY ASSURANCE PLAN JIT - S.P. shall submit to Alenia a Quality Assurance Plan for approval, including procedures and methods used to assure compliance with Alenia requirements. Cross Reference Matrix (Alenia Requirements/JIT - S.P. Procedure) shall be part of the Quality Assurance Plan. In particular the Quality Assurance Plan will detail the methods used to assure that only product conforming to 100% will be delivered to Alenia. Quality Assurance Plan appendix shall include the applicable Alenia Delegated Quality Control Plans 9 / 10
19.0 J.I.T S.P. ACTIVITIES PERFORMED IN ALENIA PLANTS Una Società Finmeccanica JIT S.P. must provide, and agree with Alenia, a detailed flow chart and a procedure, with all the activities that shall be performed in Alenia plants. 20.0 PARTS FURNISHED BY ALENIA JIT - S.P. must provide, and agree with Alenia ( i.e. during Test Phase ), a procedure regarding incoming inspection activities and management of parts coming from Alenia and already accepted and certified by Alenia Q.C. 21.0 TRAINING JIT- S. P. must provide, and agree with Alenia, a procedure regarding the training of the involved people. 22. 0 AUDIT JIT- S.P. shall issue and agree with Alenia an annual internal audit plan to verify the application of the process. 10 / 10