Installation Operation Care A B OPEN CLOSE Duette and Applause Honeycomb Shades PowerRise 2.0 with Platinum Technology Motorized Lifting System
CONTENTS Getting Started: Product View... 1 Tools and Fasteners Needed... 2 Installation: Installation Overview... 3 STEP 1 Install the Brackets... 3 STEP 2 Install the Shade... 9 STEP 3 Connect the Power Source... 11 Operation: Operate the Shade... 15 Further Operation and Programming Information... 16 Troubleshooting... 16 Care: Cleaning Procedures... 20 Removing the Shade... 21 Questions? Call the Hunter Douglas Customer Information Center at 1-888-501-8364. Radio Frequency FCC Compliance: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/tv technician for help. Any changes or modifi cations not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment. 2010 Hunter Douglas. Registered trademark of Hunter Douglas. Trademark of Hunter Douglas.
GETTING STARTED Product View Battery Wand Clip (High Mount) 18V Battery Wand Installation Brackets with Spacer Blocks Fabric-Covered Headrail Power Cable End Cap Manual Control Button and Infrared Eye Middle Rail Duette and Applause PowerRise Bottom-Up Shade Bottom Rail Duette and Applause PowerRise Top-Down Shade 1
GETTING STARTED Thank you for purchasing Hunter Douglas Duette or Applause honeycomb shades with the PowerRise 2.0 motorized lifting system. With proper installation, operation, and care, your new shades will provide years of beauty and performance. Please thoroughly review this instruction booklet and the packing list before beginning the installation. For information regarding operation and programming, refer to the guide included with your remote control or wireless wall switch. Tools and Fasteners Needed Flat blade and Phillips screwdriver Level Measuring tape and pencil Power drill, 3 32" drill bit, and a 1 4" hex driver In addition, you will need fasteners designed to work with your specifi c mounting surface(s). #6 Hex Head Screws (Provided). Two 1 1 2 " screws are provided per installation bracket. Longer Hex Head Screws (Not Provided). If using spacer blocks, use a #6 screw long enough for a secure attachment. Speed Nuts and Screws (Provided). Extension brackets come with screws and speed nuts. Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall. #6 x 1½" Hex Head Screw (Provided) Longer #6 Hex Head Screw for Use with Spacer Blocks (Not Provided) Speed Nut and Screw (Provided with Each Extension Bracket) 2
INSTALLATION Installation Overview To install your shade, you will need to perform the following 3 easy steps: STEP 1: Install the Brackets STEP 2: Install the Shade STEP 3: Connect the Power Source STEP 1 Install the Brackets Your order will include installation brackets specifi c to your pleat size. IMPORTANT: A 1 /2" spacer block is required for shades using the battery wand clip. It is pre-attached to the back of the installation bracket. 1 /2" Spacer Block Should the spacer block become detached, reattach it. Insert the legs of the installation bracket into the tabs on the spacer block. Rotate the installation bracket back, as shown. 3 /8" Pleat Size 3 /4" and 1 1 /4" Pleat Size The required number of installation brackets varies with shade width, as shown in the table. Shade Width Brackets Required 19 1 /2" 36" 2 36 1 /8" 72" 3 72 1 /8" 106" 4 106 1 /8" 140" 5 140 1 /8" 174" 6 Tab Tab IMPORTANT: For illustration purposes, the 3 /4" and 1 1 /4" installation bracket is shown throughout the following instructions. The 3 /8" bracket follows these same installation procedures. 3
INSTALLATION Mounting Types and Window Terminology If the installation brackets are mounted correctly, the rest of the installation process follows very easily. To prepare for this important fi rst step, review the mounting types and basic window terminology illustrated below. Molding Head Jamb Jamb Jamb Collectively, the sill and jambs are called the window casement. Sill Inside Mount Shade fits within window opening. Outside Mount Shade mounts outside window opening. Refer to the appropriate page below based on the mounting type chosen for your order: Inside Mount, see below. Outside Mount, see page 6. End Mount, see page 8. Inside Mount Mark end bracket locations 2" in from each jamb. If more than two installation brackets are required (see table on page 3), mark the location of additional bracket(s) spaced evenly between the two end bracket locations. Allow a minimum of 15" from the motor end for the battery wand. Mount into wood whenever possible. Jamb Shades with Battery Wand Minimum of 15" for Battery Wand 2" Space Evenly Space Evenly 2" Jamb Shades with Optional Satellite Battery Pack or DC Power Supply Jamb Jamb 2" Space Evenly Space Evenly 2" Motor End Motor End 4
INSTALLATION Mounting depth will vary depending on the mount type and the fabric pleat size. See the depth chart below for your specifi c mounting requirements. For fully recessed mounting, the fabric will be fl ush with the front of the window casement, when raised. Typically, fully recessed inside mounting is best for energy effi ciency. Mounting Type Depth Chart for Bracket Placement Using a Battery Wand Clip Using a Satellite Battery Pack or DC Power Supply Minimum Depth Angle 1" 1 /2" Vertical 1 3 /4" 1 1 /4" Fully Recessed Depth 3 / 8" Pleat Fabric 2 3 /4" 2 1 /4" 3 /4" Pleat Fabric 3 3 /8" 2 7 /8" 1 1 /4" Pleat Fabric 4 1 /8" 3 5 /8" Inside Mount Angle Inside Mount Vertical Minimum 1" Fully Recessed Depth (See Chart) IMPORTANT: The front edges of the installation brackets must be level and aligned. WARNING: Failure to properly align the brackets could result in the headrail releasing from the brackets. Center each installation bracket on your marks and mark the screw holes. Drill the screw hole using a 3 32 " drill bit. IMPORTANT: Use drywall anchors when mounting into drywall. Drywall anchors not provided. Use a level to check that the mounting surface is level. If mounting to a heavily textured surface, shim the brackets (not provided), if needed. Fasten the installation brackets to the mounting surface using the screws provided. Proceed to Install the Shade on page 9. 5
INSTALLATION Outside Mount Center the headrail over the window opening at the desired height. Use a pencil to lightly mark each end of the headrail. Alternatively, measure the width of the headrail and use that width to mark the headrail end points over the window opening. Headrail End Marks 2" Space Evenly Minimum Of 15" For Battery Wand Space Evenly 2" Window Opening Mark 2" in from each of the headrail end marks. If more than two installation brackets are required (see table on page 3), mark the location of additional bracket(s) spaced evenly between the two end bracket locations. Mount into studs whenever possible. Allow a minimum of 15" from the motor end for the battery wand. Outside Mount with Installation Bracket Center an installation bracket on your marks and mark the location of the screw holes. The top of the installation brackets should be aligned and level at the desired height of the shade. If using extension brackets, center an extension bracket on your marks and mark the location of the screw holes. A minimum 1 1 /4" fl at vertical surface is required to mount the installation or extension brackets. Outside Mount with Extension Bracket CAUTION: The rear of the brackets or spacer blocks must be fl ush against a fl at mounting surface. Do not mount brackets on curved molding. Drill the screw holes using a 3 32" drill bit. 6 IMPORTANT: Use drywall anchors when mounting into drywall. Drywall anchors not provided.
INSTALLATION Fasten the installation brackets to the mounting surface using the screws provided. If using additional spacer blocks, attach these to the existing spacer blocks with two screws long enough for a secure installation. Screws not provided. Use a maximum of 1 1 /2" of combined spacer blocks per installation bracket. Spacer Blocks 1 1 /2" If using extension brackets, fasten them to the mounting surface. Then attach an installation bracket to the underside of each extension bracket using the provided screws and speed nuts. Proceed to Install the Shade on page 9. Extension Bracket Speed Nut 7
INSTALLATION End Mount End mount the headrail when conventional mounting techniques will not work for example, in an arched window opening. Mount extension brackets to each side of the opening at the desired height of the shade, at least 2" wide. The mounting surface must be vertical and fl at, not Speed Nut part of an arched curve. Attach the installation brackets to the extension brackets using the provided screws and speed nuts. Proceed to Install the Shade on page 9. 2" Minimum 8
INSTALLATION STEP 2 Install the Shade If You Have a Platinum Satellite Eye... CAUTION: Handle the external eye carefully to avoid damaging the infrared eye. Do not touch or push the infrared eye. Connect the satellite eye to the headrail. Plug the 6-pin satellite eye connector into the 6-pin port on the side of the controller housing, on the back of the headrail. Be sure the plug is oriented correctly. Do not force the connection. IMPORTANT: For the shading to recognize the satellite eye, the eye must be plugged into the 6-pin port BEFORE the shade is connected to the power source. 6-Pin Port Back of Shade 6-Pin Connector Platinum Satellite Eye If You Have a Battery Wand Clip... (For DC power supply or satellite battery pack installations, skip this step.) Attach the battery wand clip to the headrail. IMPORTANT: Position the battery wand so it will be between installation brackets. A minimum of 15" is needed between installation brackets to accommodate the battery wand. Battery Wand Clip (High Mount Standard) Battery Wand Clip (Low Mount Optional) Hook the battery wand clip onto the back channel of the headrail. Battery Wand Clip Front of Headrail Front of Headrail Rotate the clip down until it snaps into place CAUTION: Be sure the power cable or satellite eye cable does not become pinched by the brackets or headrail during installation; damage or overheating of components could result. CAUTION: Do NOT connect the battery wand to the power cable prior to installing the shade. 9
INSTALLATION Mount the Headrail Position the shade so that the front of the headrail with the manual control button and the sensor eye faces you. Bracket Slip the headrail into the installation brackets so the front of the bracket slides under the front groove on the top of the headrail. The front of the bracket fits under the groove. Headrail Gently push the headrail up and push back to snap into place. The back of the headrail snaps into the bracket. IMPORTANT: Carefully pull on the headrail at each bracket to ensure it is installed securely. IMPORTANT: If the headrail moves when raising or lowering the shading, verify that the back of the headrail is securely snapped into the base of each bracket. Also, the front edge of each bracket must be in the groove of the headrail. If any brackets are NOT installed correctly, release the shade and reinstall. If necessary, see Remove the Shade on page 21. Good Bad If You Have a Platinum Satellite Eye... CAUTION: Handle the external eye carefully to avoid damaging the infrared eye. Do not touch or push the infrared eye. Choose a location where the infrared signal from the remote is not obstructed. Check that the wire is not caught or pinched in the brackets or headrail. 10 IMPORTANT: For infrared operation do not mount the satellite eye in direct sunlight or bright, focused light such as from halogen or fl uorescent light fi xtures, track lighting, spotlights, or neon lights. Mount the Satellite Eye Using a single screw, mount the hinged fl ange to the wall through the center hole on the fl ange. The satellite eye should face down, as shown in the illustration. After mounting the hinged fl ange, swivel the satellite eye upward to the correct angle for receiving the signal from the remote control. Wall
STEP 3 Connect the Power Source Refer to the appropriate page based on your order. For a battery wand or satellite battery pack, see below. For an optional DC power supply, see page 13. For an optional DC power supply with daisy-chain connections, see page 14. If You Have a Battery Wand or Satellite Battery Pack... Install the Batteries into the Battery Wand Squeeze the cap latch to release the cap. Remove the cap from the battery wand. Install the batteries according to the instructions on the battery wand label. INSTALLATION Hunter Douglas recommends 1.5V alkaline batteries for use with our batterypowered shades. These will provide approximately one year of operation. Lithium and rechargeable batteries are not recommended. Replace the cap. Align the tab with the end of the wand. Press the cap on until it latches. Squeeze IMPORTANT: If you have a satellite battery pack, proceed to page 12 for installation of the wall mount bracket. Tab Cap Latch Slot Battery Wand Plug the Power Cable into the Battery Wand Plug the barrel connector on the power cable into the socket on the battery wand. Socket Barrel Connector Battery Wand Power Cable Front of Shade 11
INSTALLATION Install the Battery Wand into the Battery Wand Clip Align the battery wand with the label toward the back of the headrail (away from the window). Push the battery wand straight up into the clip until it snaps into place. Check to make sure the battery wand is secure. CAUTION: Be sure the cables do not become pinched by the battery wand clips during installation. Damage or overheating of components could result. Battery Wand Clip Proceed to Operate the Shade on page 15. To Mount the Satellite Battery Pack... Decide where you want to mount the bracket. A satellite battery pack may be mounted in any orientation. Wall Mount Bracket Mark the screw holes. Drill the screw hole using a 3 32 " drill bit. Fasten the bracket to the mounting surface using the screws provided. Position the battery wand so the power cable is easily connected to the socket. Snap the battery wand into the bracket. Socket 12
Replace the cover with the slot aligned to the socket in the battery wand. Slot Socket Battery Wand Cover INSTALLATION Plug the power cable from the shade into the extension cable. Plug the other end of the extension cable into the socket in the battery wand. Proceed to Operate the Shade on page 15. Power Cable From the Headrail Battery Wand Cover Extension Cable If You Have a DC Power Supply... Connect the Power Supply Plug the power cable from the shade into the extension cable. Plug the other end of the extension cable into the DC power supply. Plug the DC power supply into a standard outlet. Secure the power supply cable using wire retainers (not supplied). If hiding the cable behind the shade, make sure it does not impede the operation of the shade. Space the wire retainers approximately 15" apart along the power supply cable, as shown. Power Cable from the Shade Power Supply Extension Cable DC Power Supply Plug WARNING: Keep cords and small parts out of the reach of children. They can wrap cords around their necks and STRANGLE. They can also put small parts in their mouths and CHOKE. 15" (Max) Wire Retainer WARNING: Electric shock and/or a fi re hazard may occur, if not properly installed. Proceed to Operate the Shade on page 15. 13
INSTALLATION If You Have a DC Power Supply with Daisy-Chain Connections... The daisy-chain feature allows up to three PowerRise 2.0 shades to be powered by a single DC Power Supply. However, each shade has its own receiver eye and can operate independently. The daisy-chain feature is only available with the DC power supply option. Route the power cables from each shade through the connector, using an extension cable, if necessary. Plug an extension cable into the connector and the DC power supply. Two extension cables and two connectors are used for three shades. Power Cable from Shade Extension Cable Power Cable from Shade Connector Proceed to Operate the Shade on page 15. 14
OPERATION Operate the Shade Test the Shade Using the Manual Control Button Testing the shade with the manual control button will allow you to ensure that the motor and power source are working correctly. Press the manual control button on the bottom of the end cap to test operation. If the shade does not operate, see Reset the Shade below or refer to Troubleshooting beginning on page 16. Press the button to alternately lower, stop, and raise the shade. Front of Shade Manual Control Button CAUTION: When raising the shade for the fi rst time, observe how the fabric stacks. It should stack up evenly. If the bottom rail is not level, the shade starts to rub against either window jamb, or if the shade height is incorrect, immediately stop the shade. See Adjust the Bottom Rail and Shade Height on page 19. Reset the Shade Using the Manual Control Button The following steps will restore your shade to the factory settings, clearing limit and intermediate stop settings. Press and hold the manual control button for 6+ seconds (see illustration above to identify the button). The shade will begin to move, then stop. The shade will jog slightly to indicate that all stops have been cleared. Lower the shade completely. This sets the lower motor limit. Raise the shade completely. This sets the upper motor limit. For additional information refer to your Platinum Technology Remote Control Guide. 15
OPERATION Further Operation and Programming Information Platinum Technology Remote Operation PLATINUM TEC HNOLOGY For information regarding operation and programming of the Platinum Technology remote control, refer to your Platinum Technology Remote Control Guide. Remote Control Guide for PowerRise 2.0, PowerGlide 2.0, and PowerTilt Platinum Technology Wireless Wall Switch Operation PLATINUM TEC HNOLOGY For information regarding operation and programming of the Platinum Technology wireless wall switch, refer to your Platinum Technology Wireless Wall Switch Guide. Wireless Wall Switch Guide for PowerRise 2.0, PowerGlide 2.0, and PowerTilt Home Automation Control via the Connection Interface Operation For information regarding operation via a home automation system, refer to the Connection Interface Installation Guide. Troubleshooting If your shade is not operating correctly: First review the guide that came with your Platinum remote or Platinum wireless wall switch. Refer to the following troubleshooting procedures for the specific solutions for your shade. If questions remain, please contact the Hunter Douglas Customer Information Center at 1-888-501-8364. Problem The shade will not fit into the installation brackets. Solution Check that the installation brackets are level and aligned. Adjust and/or shim to level, if necessary. Be sure the heads of the mounting screws are flush against the installation bracket. Make sure that the shade fabric is not caught between the installation bracket and the headrail. Check that the headrail is completely inserted into the installation brackets. See Install the Shade on page 9. 16
OPERATION Problem The shade is not responding to the remote or the wireless wall switch. The shade raises or lowers unevenly or the bottom rail is uneven when fully raised. The shade operates using the manual control button, but does not operate using the remote control. Solution The batteries may be low in the wand or satellite battery pack. Replace the batteries. Check that the battery wand, satellite battery pack, or DC power supply is securely connected to the power cable and the cables are not pinched or caught in the headrail or installation brackets. Reset the shade. See Resetting a Window Covering to its Factory Defaults in the Platinum Technology Remote Control Guide or the Platinum Technology Wireless Wall Switch Guide for further information or see Reset the Shade on page 15. See the Platinum Technology Remote Control Guide or the Platinum Technology Wireless Wall Switch Guide for operation or programming troubleshooting solutions. Check that the headrail and installation brackets are level and aligned in the window. Level the headrail by shimming the installation brackets, if necessary. Make sure that the shade fabric is not caught between the installation bracket and the headrail. Adjust the bottom rail. See Adjust the Bottom Rail and Shade Height on page 19. See the Platinum Technology Remote Control Guide or the Platinum Technology Wireless Wall Switch Guide for operating or programming troubleshooting solutions. 17
OPERATION Problem The bottom rail (or middle rail for topdown shades) does not raise completely or the shade is operating slowly. Adjacent shades do not stack evenly. Lift cords hang from the bottom rail. Solution The batteries may be low in the wand or satellite battery pack. Replace the batteries. Check that the battery wand, satellite battery pack, or DC power supply is securely connected to the power cable and the cables are not pinched or caught in the headrail or installation brackets. Check if the fabric stacks up evenly into the headrail. If not, see Adjust the Bottom Rail and Shade Height on page 19. Reset the stop positions. See Resetting a Window Covering to its Factory Defaults in the Platinum Technology Remote Control Guide or the Platinum Technology Wireless Wall Switch Guide for further information. It is considered normal if the stack-up on both shades is within 5 /16" of each other. If one shade stacks up tighter than another, repeatedly lower and raise both shades. Reset the shade. See Reset the Shade on page 15. Check that the shade fabric is not catching on any brackets or components. Check that the fabric stacks evenly and does not rub against the headrail. If uneven, see Adjust the Bottom Rail and Shade Height on page 19. For a more exact stack-up, use the intermediate stop position to set a specifi c height. See the Platinum Technology Remote Control Guide or the Platinum Technology Wireless Wall Switch Guide for programming features. Tape the extra cord length to the bottom rail, or place into the groove on the bottom rail for future adjustments. 18
OPERATION Problem The bottom rail is not level, or the shade height is incorrect. Solution Check that the headrail and installation brackets are level and aligned in the window. Level the headrail by shimming the installation brackets, if necessary. Shims not provided. If the headrail is level and the installation bracket are aligned, adjust the shade height as described below. Adjust the Bottom Rail and Shade Height Shade height and adjustments to level the bottom rail can be made by adjusting the cord on the underside of the bottom rail. Locate the ferrule, seated in a pocket in the bottom rail. Remove the ferrule by pulling on the excess cord. If the cord has been trimmed, pull with needlenose pliers. To shorten the shade height, hold the cord tight under the ferrule. Then slide the ferrule up toward the pocket. To lengthen the cord, hold the cord tight between the pocket and the ferrule. Then slide the ferrule away from the pocket. After adjusting, place the ferrule fully back into the pocket. Once you are certain of the fi nal adjustments, make a knot at the end of the cord length and place it into the groove on the bottom rail (to allow for future adjustments). Ferrule Cord To Lengthen Bottom Rail Pocket Slide the ferrule down to lengthen the cord. Pull cord to remove ferrule. To Shorten Slide the ferrule up to shorten the cord. The ferrule has come off the cord. How do I re-thread the ferrule? Thread the end of the cord into the tapered end of the ferrule. Loop the end around the ferrule and back through the tapered end. Make sure the loop fi ts into the groove on the side of the ferrule. Be sure the cord loop fits into the ferrule groove. Cord Loop 19
CARE Cleaning Procedures Hunter Douglas Duette and Applause honeycomb shades are made of anti-static, dustresistant fabric which repels dirt and dust. For most honeycomb fabrics, the following cleaning options are available. Dusting Regular light dusting with a feather duster is all the cleaning that is needed in most circumstances. Vacuuming CAUTION: Do not vacuum Architella Elan and Architella Elan Eclipse fabrics. For deeper cleaning, vacuum gently with a brush attachment. Compressed Air/Hair Dryer (Cool Setting) Use compressed air or a hair-dryer on a cool setting, to blow dust and dirt off shades. Spot-Cleaning CAUTION: Do not spot-clean Batiste, Opalessence, and Royale fabrics. Prepare a solution of warm water and a mild detergent. Dampen a clean cloth in the solution and wring it out. Dab the spot with the dampened cloth until it is gone. Do not rub the fabric. Allow the shade to dry in the completely lowered position. Bathtub Cleaning/Water Immersion CAUTION: Do not immerse fabric-covered valances. Do not immerse Commercial, Royale, and opaque fabrics. Immerse the shade in a basin or bathtub fi lled with a mild detergent. Never immerse the headrail into the solution. Rinse with clean water. Before removing from the rinse water, fully raise the shade and tilt it to allow excess water to drain off. Reinstall the damp shade, lower it, and let it dry completely. 20
CARE Ultrasonic Cleaning CAUTION: Do not ultrasonically clean fabric-covered valances, Commercial, Opalessence, and any opaque fabrics. Some honeycomb fabrics can be ultrasonically cleaned by a professional. Specify that a mild detergent solution be used. Never immerse the headrail into the solution. Dry the shade completely in the lowered position. On-Site Injection/Extraction Cleaning This type of professional cleaning injects a cleaning solution into the fabric and extracts the dirty solution in the same motion. CAUTION: Do not use injection/extraction cleaning on any fabric-covered valances. A dry method of injection/extraction is required for Architella, Commercial, Opalessence, Panache, Sunterra, and any opaque fabrics. If using injection/extraction for Batiste fabrics, specify that no chemicals are used (water only). Never immerse the headrail into the solution. Removing the Shade Fully raise the shade. Disconnect the power source from the power cable at the back of the shade. While holding the headrail, push back on the bottom tab of the installation bracket using a small fl at blade screwdriver to release the bottom edge of the headrail. After releasing the bottom edge, roll the back of the headrail downward and out from the bracket. Back of Shade Bracket Headrail Bottom Tab 21
The Hunter Douglas Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly satisfied, simply contact Hunter Douglas at (888) 501-8364 or visit hunterdouglas.com. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below. COVERED BY A LIFETIME LIMITED WARRANTY Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below). All internal mechanisms. Components and brackets. Fabric delamination. Operational cords for a full 7 years from the date of purchase. Repairs and/or replacements will be made with like or similar parts or products. Hunter Douglas motorization components are covered for 5 years from the date of purchase. NOT COVERED BY A LIFETIME LIMITED WARRANTY Any conditions caused by normal wear and tear. Abuse, accidents, misuse or alterations to the product. Exposure to the elements (sun damage, wind, water/moisture) and discoloration or fading over time. Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance. Shipping charges, cost of removal and reinstallation. Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the window fashion product or components found to be defective. TO OBTAIN WARRANTY SERVICE 1. Contact your original dealer (place of purchase) for warranty assistance. 2. Visit hunterdouglas.com for additional warranty information, frequently asked questions and access to service locations. 3. Contact Hunter Douglas at (888) 501-8364 for technical support, certain parts free of charge, for assistance in obtaining warranty service or for further explanation of our warranty. NOTE: In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for incidental or consequential damages or for any other indirect damage, loss, cost or expense. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Different warranty periods and terms apply for commercial products and applications. 5109547000 6/10