USER GUIDE 1 USER GUIDE 1
TABLE OF CONTENTS IN THE BOX...3 NAVIGATING THE MENUS...3 MENU LAYOUT...3 UPDATE YOUR PROGRAMMER...4 CONNECT WITH THE MOTORCYCLE...5 TUNE YOUR MOTORCYCLE...6 ADDITIONAL FEATURES...8 IDENTIFY VEHICLE...8 DIAGNOSTICS...8 TUNER INFO & SETTINGS...9 TUNER INFORMATION...9 VEHICLE INFORMATION...9 CAL FILE INFORMATION...9 DISPLAY SETTINGS...10 TROUBLE SHOOTING...11 QUESTIONS & ANSWERS...14 SERVICE...15 LIMITED WARRANTY...16 WARNINGS...19 A NOTE FROM SUPERCHIPS Thank you for purchasing one of our world class programmers. Superchips is simply the best-selling brand in the business. All of our products are easy to navigate and easy to update. This User Guide will walk you through the programming process using the many exciting features a Superchips programmer offers. Our programmers are small for your convenience, but they pack a huge punch. This device delivers features you expect from Superchips, and some not found in competing products. Get Tuned The Superchips Team Misuse of this product could lead to injury or death. Obey all traffic laws. Read and comply with all instructions within this User Guide. TABLE OF CONTENTS IN THE BOX...3 NAVIGATING THE MENUS...3 MENU LAYOUT...3 UPDATE YOUR PROGRAMMER...4 CONNECT WITH THE MOTORCYCLE...5 TUNE YOUR MOTORCYCLE...6 ADDITIONAL FEATURES...8 IDENTIFY VEHICLE...8 DIAGNOSTICS...8 TUNER INFO & SETTINGS...9 TUNER INFORMATION...9 VEHICLE INFORMATION...9 CAL FILE INFORMATION...9 DISPLAY SETTINGS...10 TROUBLE SHOOTING...11 QUESTIONS & ANSWERS...14 SERVICE...15 LIMITED WARRANTY...16 WARNINGS...19 A NOTE FROM SUPERCHIPS Thank you for purchasing one of our world class programmers. Superchips is simply the best-selling brand in the business. All of our products are easy to navigate and easy to update. This User Guide will walk you through the programming process using the many exciting features a Superchips programmer offers. Our programmers are small for your convenience, but they pack a huge punch. This device delivers features you expect from Superchips, and some not found in competing products. Get Tuned The Superchips Team Misuse of this product could lead to injury or death. Obey all traffic laws. Read and comply with all instructions within this User Guide.
IN THE BOX NAVIGATING THE MENUS The Programmer Depending on the model of your motorcycle, your device will have either a: 4 PIN connection (J1850) or 6 PIN connection (CAN) USB Cable Use the buttons to navigate the menus: The up/down buttons are used to scroll to each menu option, while the left/right buttons are used to move between menus. The OK button OK is used to select items within the menu options. MENU LAYOUT Main Menu Tune Vehicle Additional Features Exhaust Manufacturer * Intake Manufacturer * Diagnostics Identify Vehicle Tuner Info & Settings Tuner Info Vehicle Information Cal File Information Display Settings IN THE BOX *Tuning menus will change once a tune has been installed NAVIGATING THE MENUS 3 The Programmer Depending on the model of your motorcycle, your device will have either a: 4 PIN connection (J1850) or 6 PIN connection (CAN) USB Cable Use the buttons to navigate the menus: The up/down buttons are used to scroll to each menu option, while the left/right buttons are used to move between menus. The OK button OK is used to select items within the menu options. MENU LAYOUT Main Menu Tune Vehicle Additional Features Exhaust Manufacturer * Intake Manufacturer * Diagnostics Identify Vehicle Tuner Info & Settings Tuner Info Vehicle Information Cal File Information Display Settings *Tuning menus will change once a tune has been installed 3
UPDATE YOUR PROGRAMMER Download the Spark update software 1. Go to www.superchips.com and move your mouse icon over the CUSTOMER SUPPORT tab towards the top of the page. In the drop down menu click Download Product Update Software. 2. Click the DOWNLOAD button located below the logo. 3. Click the Run button on the pop-up menu. 4. Read and Accept the License Agreement terms. Click the Install Button, then the Finish button once the download is complete. (NOTE: The first time using Spark, you will be required to fill out a registration form). Updating your programmer 5. Double click the Spark Icon located on your computer s desktop. You will be asked to Connect Device. 6. Connect your device to the computer using the supplied USB cable. Spark will automatically search for updates related to your device. If an update is found and available, click the Update button to proceed. CAUTION: Do not unplug the device while it is being updated. 7. Once the update is complete, you will be informed that it is safe to disconnect your device. 4 4 UPDATE YOUR PROGRAMMER Download the Spark update software 1. Go to www.superchips.com and move your mouse icon over the CUSTOMER SUPPORT tab towards the top of the page. In the drop down menu click Download Product Update Software. 2. Click the DOWNLOAD button located below the logo. 3. Click the Run button on the pop-up menu. 4. Read and Accept the License Agreement terms. Click the Install Button, then the Finish button once the download is complete. (NOTE: The first time using Spark, you will be required to fill out a registration form). Updating your programmer 5. Double click the Spark Icon located on your computer s desktop. You will be asked to Connect Device. 6. Connect your device to the computer using the supplied USB cable. Spark will automatically search for updates related to your device. If an update is found and available, click the Update button to proceed. CAUTION: Do not unplug the device while it is being updated. 7. Once the update is complete, you will be informed that it is safe to disconnect your device.
CONNECT WITH THE MOTORCYCLE POSSIBLE SIDE LOCATION SIDE PANEL REMOVED CONNECTOR NOTE: Not all models have a side panel. LOCATE THE GRAY DATA PORT CONNECTOR The location of this connector depends on the model of your motorcycle. The first location to check is under the seat. If a connector is not there, remove the side panel and continue to look. Do not confuse the data port connector with the accessory connector. These two connectors often look the same. POSSIBLE LOCATIONS UNDER THE SEAT IF PCM ON FENDER IF PCM ON BATTERY CONNECTOR CONNECTOR 5 CONNECT WITH THE MOTORCYCLE POSSIBLE SIDE LOCATION SIDE PANEL REMOVED CONNECTOR NOTE: Not all models have a side panel. LOCATE THE GRAY DATA PORT CONNECTOR The location of this connector depends on the model of your motorcycle. The first location to check is under the seat. If a connector is not there, remove the side panel and continue to look. Do not confuse the data port connector with the accessory connector. These two connectors often look the same. POSSIBLE LOCATIONS UNDER THE SEAT IF PCM ON BATTERY CONNECTOR IF PCM ON FENDER CONNECTOR 5
6 6 TUNE YOUR MOTORCYCLE After you have connected the device to the motorcycle, you are ready to tune. On the Motorcycle: 1. Turn the run switch to the RUN position. 2. Turn the IGNITION on. The motorcycle gauges will illuminate, and the programmer screen will turn on. On the Vigilante Device: 3. From the MAIN MENU highlight TUNE VEHICLE using the UP/DOWN buttons. Press the OK button. 4. After communication with the motorcycle has been established, a list of EXHAUST MANUFACTURERS will be made available. 5. Use the UP/DOWN buttons to scroll to the option that best fits your application and press OK. 6. Once a manufacturer has been specified, a list of EXHAUST MODELS will be made available to choose from. Highlight the model that best fits your exhaust, then press OK. (NOTE: If the correct manufacturer is not available, choose OTHER MANUFACTURER. A list of generic exhaust models will be given. Choose the type that best fits your application and press OK). TUNE YOUR MOTORCYCLE After you have connected the device to the motorcycle, you are ready to tune. On the Motorcycle: 1. Turn the run switch to the RUN position. 2. Turn the IGNITION on. The motorcycle gauges will illuminate, and the programmer screen will turn on. On the Vigilante Device: 3. From the MAIN MENU highlight TUNE VEHICLE using the UP/DOWN buttons. Press the OK button. 4. After communication with the motorcycle has been established, a list of EXHAUST MANUFACTURERS will be made available. 5. Use the UP/DOWN buttons to scroll to the option that best fits your application and press OK. 6. Once a manufacturer has been specified, a list of EXHAUST MODELS will be made available to choose from. Highlight the model that best fits your exhaust, then press OK. (NOTE: If the correct manufacturer is not available, choose OTHER MANUFACTURER. A list of generic exhaust models will be given. Choose the type that best fits your application and press OK).
TUNE YOUR MOTORCYCLE CONT D 7. A list of INTAKE MANUFACTURERS will then be available to choose from. Choose the Manufacturer and Intake model that best fits your application and press OK. (NOTE: If the correct manufacturer is not available, choose OTHER MANUFACTURER. A list of intake models will be given. Choose the type that best fits your application, and press OK). 9. Based on the exhaust and intake models you chose, a calibration file(s) will be made available. Highlight the file name and press the OK button to proceed. 10. When asked to Install Tuning? Highlight YES, and press the OK button. 11. Continue to follow all on-screen instructions. DO NOT unplug the device during the programming sequence. If power is lost during programming, the device will go into recovery mode and return your motorcycle to factory stock. If this occurs, contact Customer Service for assistance at 407.585.7000. TUNE YOUR MOTORCYCLE CONT D 7. A list of INTAKE MANUFACTURERS will then be available to choose from. Choose the Manufacturer and Intake model that best fits your application and press OK. (NOTE: If the correct manufacturer is not available, choose OTHER MANUFACTURER. A list of intake models will be given. Choose the type that best fits your application, and press OK). 7 9. Based on the exhaust and intake models you chose, a calibration file(s) will be made available. Highlight the file name and press the OK button to proceed. 10. When asked to Install Tuning? Highlight YES, and press the OK button. 11. Continue to follow all on-screen instructions. DO NOT unplug the device during the programming sequence. If power is lost during programming, the device will go into recovery mode and return your motorcycle to factory stock. If this occurs, contact Customer Service for assistance at 407.585.7000. 7
ADDITIONAL FEATURES The Additional Features allow you to check the current status of your motorcycle. Identify Vehicle This feature allows your Vigilante device to gather the specific information regarding your motorcycle. Diagnostics The Diagnostics Tool allows you to check and clear Diagnostic Trouble Codes (DTCs). HELPFUL HINT A DTC arises when a motorcycle s computer detects a sensor failure or a parameter outside a specific range. If a DTC persists, this could indicate a vehicle malfunction. We recommend seeking a qualified professional in resolving the issue. Program the vehicle back to stock prior to service. 8 ADDITIONAL FEATURES The Additional Features allow you to check the current status of your motorcycle. Identify Vehicle This feature allows your Vigilante device to gather the specific information regarding your motorcycle. Diagnostics The Diagnostics Tool allows you to check and clear Diagnostic Trouble Codes (DTCs). HELPFUL HINT A DTC arises when a motorcycle s computer detects a sensor failure or a parameter outside a specific range. If a DTC persists, this could indicate a vehicle malfunction. We recommend seeking a qualified professional in resolving the issue. Program the vehicle back to stock prior to service. 8
TUNER INFO & SETTINGS The Tuner Info & Settings menu provides information regarding your Vigilante tuner as well as your motorcycle. Vehicle Information Displays the current tune, the Vehicle Identification Number (VIN), as well as the Software Level. Tuner Information This information tells you everything you need to know about your Vigilante device. This information will be used by our technical support staff during any tech call. Cal File Information These settings display the choices made during the Tuning process. TUNER INFO & SETTINGS The Tuner Info & Settings menu provides information regarding your Vigilante tuner as well as your motorcycle. Vehicle Information Displays the current tune, the Vehicle Identification Number (VIN), as well as the Software Level. Tuner Information This information tells you everything you need to know about your Vigilante device. This information will be used by our technical support staff during any tech call. Cal File Information These settings display the choices made during the Tuning process. 9 9
TUNER INFO & SETTINGS CONT D Display Settings Set Contrast This setting adjusts the screen content visibility. The display settings allow you to customize the look and feel of your Vigilante device. To modify each of the available settings, use the UP/DOWN arrow buttons to adjust the setting, then press OK to save the changes. Set Backlight Set Scroll Speed This setting adjusts the brightness of the backlight. This setting adjusts how the UP/DOWN scrolling behaves. 10 TUNER INFO & SETTINGS CONT D Display Settings Set Contrast This setting adjusts the screen content visibility. The display settings allow you to customize the look and feel of your Vigilante device. To modify each of the available settings, use the UP/DOWN arrow buttons to adjust the setting, then press OK to save the changes. 10 Set Backlight Set Scroll Speed This setting adjusts the brightness of the backlight. This setting adjusts how the UP/DOWN scrolling behaves.
TROUBLE SHOOTING When I plug my Vigilante Device into my motorcycle, it does not power on. Solution: Check that both the RUN and IGNITION switches are on. If the device does not power on after both switches are turned on, you may have connected the device to the wrong motorcycle connector. See the CONNECT WITH THE MOTORCYCLE section of this manual for more information. My vehicle has been programmed by another tuning product and now my Vigilante Device doesn t work. Solution: The Vigilante Device checks to make sure your vehicle is 100% factory stock before programming. If your vehicle has been programmed by another tuning product, you will have to return your vehicle to factory stock before attempting to use the Vigilante. My Vigilante displays status G-6F. Solution: The error code is a General Database Error. It means your programmer does not have a complete database. Update your programmer using the Internet Update Tool Spark. TROUBLE SHOOTING When I plug my Vigilante Device into my motorcycle, it does not power on. Solution: Check that both the RUN and IGNITION switches are on. If the device does not power on after both switches are turned on, you may have connected the device to the wrong motorcycle connector. See the CONNECT WITH THE MOTORCYCLE section of this manual for more information. My vehicle has been programmed by another tuning product and now my Vigilante Device doesn t work. Solution: The Vigilante Device checks to make sure your vehicle is 100% factory stock before programming. If your vehicle has been programmed by another tuning product, you will have to return your vehicle to factory stock before attempting to use the Vigilante. My Vigilante displays status G-6F. Solution: The error code is a General Database Error. It means your programmer does not have a complete database. Update your programmer using the Internet Update Tool Spark. 11 11
12 12 TROUBLE SHOOTING CONT D My Vigilante Device did not complete programming and went into recovery mode. Solution: The Vigilante devices are designed with Recovery Mode which means if, for any reason, the programming process does not finish, the programmer will automatically program your motorcycle back to the factory stock settings. It is necessary to follow the screen prompts, possibly requiring several Ignition On and Ignition Off sequences. When recovery is complete your motorcycle is at factory stock. You are now able to start your motorcycle normally. You may attempt to program your vehicle again. In the event that recovery is unsuccessful or it fails to complete the programming cycle, a status message will display on the device. Please make note of the message displayed and contact Superchips Customer Service at 407.585.7000. I left Vigilante tuning on my motorcycle and went to my dealer for service, now my programmer will not work. Solution: The dealership likely updated your vehicle s calibrations sometimes to improve driveability, emissions or safety features and saved over the Superchips tuning. The programmer does not recognize the new files in your vehicle. Contact Superchips Customer Service at 407.585.7000 to correct the situation. TROUBLE SHOOTING CONT D My Vigilante Device did not complete programming and went into recovery mode. Solution: The Vigilante devices are designed with Recovery Mode which means if, for any reason, the programming process does not finish, the programmer will automatically program your motorcycle back to the factory stock settings. It is necessary to follow the screen prompts, possibly requiring several Ignition On and Ignition Off sequences. When recovery is complete your motorcycle is at factory stock. You are now able to start your motorcycle normally. You may attempt to program your vehicle again. In the event that recovery is unsuccessful or it fails to complete the programming cycle, a status message will display on the device. Please make note of the message displayed and contact Superchips Customer Service at 407.585.7000. I left Vigilante tuning on my motorcycle and went to my dealer for service, now my programmer will not work. Solution: The dealership likely updated your vehicle s calibrations sometimes to improve driveability, emissions or safety features and saved over the Superchips tuning. The programmer does not recognize the new files in your vehicle. Contact Superchips Customer Service at 407.585.7000 to correct the situation.
TROUBLE SHOOTING CONT D My programmer shows a vehicle calibration not on file status. Solution: Vehicle calibration not on file status occurs when a Vigilante device does not have the necessary calibration files to program a vehicle. Update your device with the Internet Update Tool Spark. If your calibration is available it will be downloaded to your device for immediate use. If your calibration is not available, your calibration will be uploaded to Superchips R&D for tuning. You will receive an e-mail as soon as your calibration is available. Calibrations are usually available in 10 business days. My Vigilante displays status G-37. Solution: The Vigilante programmer has been previously used to tune a motorcycle. The programmer is locked to the tuned motorcycle and cannot be used to tune a second one. For additional information, please contact Superchips Customer Service at 407.585.7000. HELPFUL HINT Keep your device current by connecting it to the Internet Update Tool. This will ensure that your device has the latest files and updates. TROUBLE SHOOTING CONT D My programmer shows a vehicle calibration not on file status. Solution: Vehicle calibration not on file status occurs when a Vigilante device does not have the necessary calibration files to program a vehicle. Update your device with the internet update tool. If your calibration is available it will be downloaded to your device for immediate use. If your calibration is not available, your calibration will be uploaded to Superchips R&D for tuning. You will receive an e-mail as soon as your calibration is available. Calibrations are usually available in 10 business days. My Vigilante displays status G-37. Solution: The Vigilante programmer has been previously used to tune a motorcycle. The programmer is locked to the tuned motorcycle and cannot be used to tune a second one. For additional information, please contact Superchips Customer Service at 407.585.7000. 13 HELPFUL HINT Keep your device current by connecting it to the Internet Update Tool. This will ensure that your device has the latest files and updates. 13
QUESTIONS & ANSWERS Q: Can my Vigilante program more than one vehicle at a time? A: No. Your Vigilante will only allow you to program a single motorcycle. Visit www.superchips.com for more information. Q: Does Superchips support custom tuning? A: Not for the Vigilante EZ. Q: What are the differences between an update and add-ons? A: An update gives you the latest firmware and calibration files for your device. An add-on is an additional feature that can be downloaded from the online store. Updates can always be downloaded at no cost, while some add-ons are only available for download after purchase. Q: How do I change my motorcycle s calibration? A: Refer to the Tune Your Motorcycle section in this manual for detailed instructions. Q: How do I update my Vigilante Device? A: Your Vigilante device is designed to be easily updated. Refer to the Update your Programmer section in this manual. 14 QUESTIONS & ANSWERS Q: Can my Vigilante program more than one vehicle at a time? A: No. Your Vigilante will only allow you to program a single motorcycle. Visit www.superchips.com for more information. Q: Does Superchips support custom tuning? A: Not for the Vigilante EZ. Q: What are the differences between an update and add-ons? A: An update gives you the latest firmware and calibration files for your device. An add-on is an additional feature that can be downloaded from the online store. Updates can always be downloaded at no cost, while some add-ons are only available for download after purchase. Q: How do I change my motorcycle s calibration? A: Refer to the Tune Your Motorcycle section in this manual for detailed instructions. Q: How do I update my Vigilante Device? A: Your Vigilante device is designed to be easily updated. Refer to the Update your Programmer section in this manual. 14
SERVICE If something goes wrong with your product during the warranty period, use the following procedure to return the product to Superchips: 1. Call Superchips Customer Service at 407.585.7000 Monday through Friday from 8:00 am to 5:00 pm EST to request a Return Merchandise Authorization (RMA) number. 2. Mark the outside of the shipping package with the RMA number. Packages that are not marked with the RMA number will be refused. 3. Make a copy of your sales receipt. The sales receipt must be from the location where you purchased your Product and must include the name of the business where you purchased the Product and the address of such business. Invoices, credit card statements or sales receipts from an online payment service company will not be accepted. 4. Send the Product, postage paid, the copy of the sales receipt, a brief written description of the problem and your contact information to: Powerteq 1080 S. Depot Dr. Ogden, UT 84404 Attn: Warranty Claims We will inspect the Product and either repair it or replace it with a new or rebuilt Product. We reserve the right to use refurbished parts when making repairs. Your Rights under State Law: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. 15 SERVICE If something goes wrong with your product during the warranty period, use the following procedure to return the product to Superchips: 1. Call Superchips Customer Service at 407.585.7000 Monday through Friday from 8:00 am to 5:00 pm EST to request a Return Merchandise Authorization (RMA) number. 2. Mark the outside of the shipping package with the RMA number. Packages that are not marked with the RMA number will be refused. 3. Make a copy of your sales receipt. The sales receipt must be from the location where you purchased your Product and must include the name of the business where you purchased the Product and the address of such business. Invoices, credit card statements or sales receipts from an online payment service company will not be accepted. 4. Send the Product, postage paid, the copy of the sales receipt, a brief written description of the problem and your contact information to: Powerteq 1080 S. Depot Dr. Ogden, UT 84404 Attn: Warranty Claims We will inspect the Product and either repair it or replace it with a new or rebuilt Product. We reserve the right to use refurbished parts when making repairs. Your Rights under State Law: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. 15
LIMITED WARRANTY Superchips warrants this product to be free from defects in material and workmanship under its intended normal use*, when properly installed and purchased from an authorized Superchips dealer, for a period of one year from the date of the original purchase. This warranty is void for any products purchased through auction websites. If found to be defective as mentioned above; it will be repaired or replaced at the option of Superchips. Any item that is covered under this warranty will be returned free of charge using Ground shipping methods. This shall constitute the sole remedy of the purchaser and the sole liability of Superchips. To the extent permitted by law, the foregoing is exclusive and in lieu of all other warranties or representation whether expressed or implied, including any implied warranty of merchantability or fitness. In no event shall Superchips or its suppliers be liable for special or consequential damages. *Intended normal use means that this item is being used as was originally intended and for the original application as sold by Superchips. Any modifications to this item, or if it is used on an application other than what Superchips markets the product, the warranty will be void. It is the sole responsibility of the customer to determine that this item will work for the application they are intending. Superchips will accept no liability for custom applications. 16 Superchips warrants this product to be free from defects in material and workmanship under its intended normal use*, when properly installed and purchased from an authorized Superchips dealer, for a period of one year from the date of the original purchase. This warranty is void for any products purchased through auction websites. If found to be defective as mentioned above; it will be repaired or replaced at the option of Superchips. Any item that is covered under this warranty will be returned free of charge using Ground shipping methods. This shall constitute the sole remedy of the purchaser and the sole liability of Superchips. To the extent permitted by law, the foregoing is exclusive and in lieu of all other warranties or representation whether expressed or implied, including any implied warranty of merchantability or fitness. In no event shall Superchips or its suppliers be liable for special or consequential damages. *Intended normal use means that this item is being used as was originally intended and for the original application as sold by Superchips. Any modifications to this item, or if it is used on an application other than what Superchips markets the product, the warranty will be void. It is the sole responsibility of the customer to determine that this item will work for the application they are intending. Superchips will accept no liability for custom applications. 16 LIMITED WARRANTY
LIMITED WARRANTY CONT D If for any reason during the first thirty (30) days after your purchase of a new Superchips Product, you may return it to the place of purchase for a full refund of the purchase price, credit or a replacement Product at the dealer s discretion. This Guarantee does not apply to Products purchased from auctions websites nor does it apply to Products purchased used. Follow these procedures to get your refund, credit or replacement. 1. Return your vehicle to the stock settings. Instructions are included in the user instruction manual. A VIN-locked Product may not be returned for a refund, credit, or replacement. 2. Put the Product including accessories back in its original packaging. 3. Make a copy of your sales receipt. The sales receipt must be from the location where you purchased the Product and must include the name of the business, its address, and the part number or description of the applicable Superchips Product. Invoices, credit card statements, or sales receipts from an online payment service company will not be accepted. LIMITED WARRANTY CONT D If for any reason during the first thirty (30) days after your purchase of a new Superchips Product, you may return it to the place of purchase for a full refund of the purchase price, credit or a replacement Product at the dealer s discretion. This Guarantee does not apply to Products purchased from auctions websites nor does it apply to Products purchased used. Follow these procedures to get your refund, credit or replacement. 1. Return your vehicle to the stock settings. Instructions are included in the user instruction manual. A VIN-locked Product may not be returned for a refund, credit, or replacement. 17 2. Put the Product including accessories back in its original packaging. 3. Make a copy of your sales receipt. The sales receipt must be from the location where you purchased the Product and must include the name of the business, its address, and the part number or description of the applicable Superchips Product. Invoices, credit card statements, or sales receipts from an online payment service company will not be accepted. 17
LIMITED WARRANTY CONT D 4. Return the Product in its original packaging with a copy of the sales receipt to the place of purchase Service Guarantee In case of malfunction, this Superchips Product will be repaired free of charge according to the terms of the warranty. When returning Products for warranty service, Proof of Purchase must be supplied for verification. After the warranty period has expired, repair service is based on a minimum and maximum fee. All returns must have a Return Merchandise Authorization (RMA) number issued to them before being returned. To obtain an RMA number please contact Superchips Customer Service at 407.585.7000. When returning the Product for repair, include all package contents including cables. Be sure to include a detailed account of any problems experienced, and what components and accessories are installed on the vehicle. The repaired unit will be returned as soon as possible using Ground shipping methods (ground shipping is covered by warranty). For more information, call Superchips at 407.585.7000. Superchips technicians are available from 8:00 a.m. to 5:00 p.m. Monday - Friday (EST). 18 1. Return the Product in its original packaging with a copy of the sales receipt to the place of purchase Service Guarantee LIMITED WARRANTY CONT D In case of malfunction, this Superchips Product will be repaired free of charge according to the terms of the warranty. When returning Products for warranty service, Proof of Purchase must be supplied for verification. After the warranty period has expired, repair service is based on a minimum and maximum fee. All returns must have a Return Merchandise Authorization (RMA) number issued to them before being returned. To obtain an RMA number please contact Superchips Customer Service at 407.585.7000. When returning the Product for repair, include all package contents including cables. Be sure to include a detailed account of any problems experienced, and what components and accessories are installed on the vehicle. The repaired unit will be returned as soon as possible using Ground shipping methods (ground shipping is covered by warranty). For more information, call Superchips at 407.585.7000. Superchips technicians are available from 8:00 a.m. to 5:00 p.m. Monday - Friday (EST). 18
READ BEFORE PROGRAMMING YOUR VEHICLE! Properly installing a Superchips tune in your vehicle will increase your vehicle s performance. While installing and using the Superchips product, you must follow these requirements: Misuse of this product could lead to injury or death. Read and comply with all instructions in the included User Guide. Increasing the height of your vehicle raises the center of gravity and can affect stability and control. Use caution on turns and when making steering corrections. Obey all traffic and other laws. Do not exceed proper operating conditions. Equip your vehicle with proper speed rated tires. Do not stack Superchips tuning with another tuning product. Doing so may result in damage to your vehicle or unpredictable powertrain results. Only adjust or remove the speed limiter, wide open throttle restriction, or tire pressure monitoring system on the track or other controlled driving environments. Install and use the Superchips product in compliance with its instructions and manual. Call Superchips Customer Service at 407.585.7000 (Weekdays from 8:00 am to 5:00 pm EST) or e-mail us at: tech@superchips.com Tell us how we are doing at feedback@superchips.com 19 READ BEFORE PROGRAMMING YOUR VEHICLE! Properly installing a Superchips tune in your vehicle will increase your vehicle s performance. While installing and using the Superchips product, you must follow these requirements: Misuse of this product could lead to injury or death. Read and comply with all instructions in the included User Guide. Increasing the height of your vehicle raises the center of gravity and can affect stability and control. Use caution on turns and when making steering corrections. Obey all traffic and other laws. Do not exceed proper operating conditions. Equip your vehicle with proper speed rated tires. Do not stack Superchips tuning with another tuning product. Doing so may result in damage to your vehicle or unpredictable powertrain results. Only adjust or remove the speed limiter, wide open throttle restriction, or tire pressure monitoring system on the track or other controlled driving environments. Install and use the Superchips product in compliance with its instructions and manual. Call Superchips Customer Service at 407.585.7000 (Weekdays from 8:00 am to 5:00 pm EST) or e-mail us at: tech@superchips.com Tell us how we are doing at feedback@superchips.com 19
Copyright 2013 REV 00 For additional questions not found in the user guide call: Technical Support (888) 227-2447 8:00 am - 5:00 pm EST To expedite your support call, please have your Vehicle Information, Part Number, and Serial Number ready prior to calling Technical Support. Copyright 2013 REV 00 For additional questions not found in the user guide call: Technical Support (888) 227-2447 8:00 am - 5:00 pm EST To expedite your support call, please have your Vehicle Information, Part Number, and Serial Number ready prior to calling Technical Support.