Waste Management Monthly Report to the City of Cedar Hill January 2017 Steve Kellar Public Sector Solutions Manager Ryan Frazier District Manager
Table of Contents Collection s 3 Residential Diversion Rate 4 What It Means To Think Green 5 Customer Summary 6 Customer Detailed Report 7
Collection s Since 2006, Waste Management has provided services to the City of Cedar Hill for its trash and recycling needs. It has been our pleasure to work with the City to further its sustainability goals. In the tables below, residential materials collected by Waste Management are separated by service type and measured in tons collected per month. 3 Tons of Residential Trash Materials Collected Year JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL AVG 2014 985 855 992 1,170 1,277 1,148 1,287 1,074 1,080 1,108 885 1,258 13,118 1,093 2015 1,102 906 1,187 1,286 1,137 1,273 1,223 1,027 1,002 1,058 1,056 1,324 13,580 1,132 2016 1,109 1,045 1,431 1,352 1,431 1,451 1,332 1,306 1,331 1,171 1,256 0 14,214 1,292 2017 1,357 0 0 0 0 0 0 0 0 0 0 0 1,357 1,357 Tons of Residential Recyclable Materials Diverted from Landfill Year JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL AVG 2014 325 260 294 288 280 261 225 245 262 264 196 284 3,183 265 2015 254 203 255 255 264 289 239 214 191 201 248 273 2,886 241 2016 272 210 243 263 251 261 233 249 220 236 244 0 2,682 244 2017 261 0 0 0 0 0 0 0 0 0 0 0 261 261 Tons of Residential Brush Materials Diverted from Landfill Year JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL AVG 2014 46 96 119 174 146 198 143 120 76 130 111 80 1,439 120 2015 82 67 86 160 238 466 221 226 281 151 127 236 2,342 195 2016 107 104 141 226 218 192 201 161 101 23 78 0 1,549 141 2017 58 0 0 0 0 0 0 0 0 0 0 0 58 58 2017 Diversion Rate Year JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL AVG 2017 19% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 19% 19%
Cedar Hill Residential Diversion Rate (2017 YTD) 4 Landfill 81% Residential Diversion 19%
What It Means To Think Green 5 Tons of Resources Diverted From the Landfill ** Material JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL AVG Newspaper 151 0 0 0 0 0 0 0 0 0 0 0 151 151 Aluminum 3 0 0 0 0 0 0 0 0 0 0 0 3 3 Glass - Mixed 76 0 0 0 0 0 0 0 0 0 0 0 76 76 Plastic - Mixed 26 0 0 0 0 0 0 0 0 0 0 0 26 26 Tin 5 0 0 0 0 0 0 0 0 0 0 0 5 5 Recycling Total 261 0 0 0 0 0 0 0 0 0 0 0 261 261 Brush 58 0 0 0 0 0 0 0 0 0 0 0 58 58 Total Diversion 318 0 0 0 0 0 0 0 0 0 0 0 318 318 **Based on aggregate data from Materials Recovery Facility The City of Cedar Hill residents have diverted 318 tons from the landfill, the equivalent of... removing the annual emissions from 140 cars off the road the Carbon sequestered by growing 17,208 tree seedlings for 10 years greenhouse gas emissions reduction of 664 metric tons of CO2 equivalent As calculated by the US EPA WARM Model
Customer Summary At Waste Management, we provide Customer solutions online and by phone. Our Customer team is here to assist you as we strive to offer a quality experience for our customers. Waste Management provides service to over 14,000 households in Cedar Hill, 201,000 times a month with once a week trash, recycling, and bulk pickup, and once a month brush pickup. 6 99.92% Success Rate this month Customer Summary Issue JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL AVG Missed Pick-Ups 138 0 0 0 0 0 0 0 0 0 0 0 138 138 Container Issue 4 0 0 0 0 0 0 0 0 0 0 0 4 4 Property Damage 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Other 14 0 0 0 0 0 0 0 0 0 0 0 14 14 Total 156 0 0 0 0 0 0 0 0 0 0 0 156 156 Success Rate 99.9% - - - - - - - - - - - 99.9% 99.9%
7 Cedar Hill Detailed Customer Report January 2017 Steve Kellar, Public Sector Solutions Manager Ryan Frazier, District Manager Waste Management of Texas, Inc. 1635 Summers 410 Rolling Oaks Rdg 12/13/2016 01/06/2017 7519544 Missed Pickup Missed trash pickup Recovered 12/14/2016 01/16/2017 7524331 Missed Pickup Repeat missed pickup iver coached 716 Keessee 12/15/2016 01/27/2017 7528194 Issue Incomplete service Replaced driver 1202 S Clark Rd 12/15/2016 01/27/2017 7528440 Missed Pickup Repeat missed pickup Replaced driver 1134 Suffolk Ln 12/23/2016 01/09/2017 7549912 Debris Trash spilled during service Route supervisor noted service issue 1510 Chapman St 12/27/2016 01/09/2017 7555140 Missed Pickup Missed trash pickup Recovered 318 Golden Pond 12/28/2016 01/09/2017 7560163 Missed Pickup Repeat missed pickup Issue resolved; put a new driver on route 125 Sheffield 12/29/2016 1/9/2017 7564172 Debris Trash spilled during service iver/helpers coached
8 926 Bray St 12/30/2016 01/09/2017 7569802 Issue Incomplete service Recovered 1119 Rocky Brook 12/30/2016 01/10/2017 7569160 Container Issue Personal container taken Contacted customer; left message 1136 Suburban 12/30/2016 01/09/2017 7568231 Issue Incomplete service Route supervisor noted service issue 1292 Longleaf 431 Maplegrove 12/30/2016 01/02/2017 353343 Missed Pickup Missed trash pickup Recovered 12/30/2016 01/02/2017 354344 Missed Pickup Missed trash pickup Recovered 1112 Stoney Creek 01/02/2017 01/09/2017 7573131 Container Issue Personal container taken WM not responsible for personal container 817 Bailey 01/02/2017 01/03/2017 357048 Missed Pickup Missed trash pickup Recovered 1051 Streamside 01/02/2017 01/02/2017 355755 Missed Pickup Missed trash pickup Recovered 1356 Boyd St 01/03/2017 01/09/2017 7575137 Issue 1229 Longleaf Bulk items in front home not serviced Items need to be moved to point of collection in alley 01/03/2017 01/04/2017 358042 Missed Pickup Missed recycling pickup Recovered 1501 N Joe Wilson Rd 01/03/2017 01/06/2017 358744 Missed Pickup Missed recycling pickup Recovered
9 1202 S Duncanville Rd 1701 S Duncanville Rd 1701 S Duncanville Rd 01/03/2017 01/04/2017 357857 Missed Pickup Missed recycling pickup Recovered 01/03/2017 01/04/2017 358057 Missed Pickup Missed recycling pickup Recovered 01/04/2017 01/04/2017 7580958 Missed Pickup Repeat missed pickup Recovered 1102 Heather 01/04/2017 01/04/2017 360945 Missed Pickup Missed trash pickup Recovered 812 Hickory Knob Cir 1449 Kingswood 807 Knoll Manor Ct 812 Knoll Manor Ct 812 Laurel Hills Ct 2111 Mountain Lakes 01/04/2017 01/04/2017 360968 Missed Pickup Missed recycling pickup Recovered 01/04/2017 01/04/2017 360806 Missed Pickup Missed recycling pickup Recovered 01/04/2017 01/04/2017 361150 Missed Pickup Missed recycling pickup Recovered 01/04/2017 01/04/2017 361051 Missed Pickup Missed recycling pickup Recovered 01/04/2017 01/04/2017 361355 Missed Pickup Missed recycling pickup Recovered 01/04/2017 01/04/2017 360734 Missed Pickup Missed recycling pickup Recovered 1915 Pecan Rdg 01/04/2017 01/04/2017 361009 Missed Pickup Missed recycling pickup Recovered
10 310 River Mountain Ct 1120 S Duncanville Rd 1653 S Duncanville Rd 2202 Southern Oaks 2449 Sweeping Meadows Ln 1911 Timber Rdg 802 Timber Ridge 1515 Valley View 1739 Valley View 1748 Valley View 1917 Valley View 01/04/2017 01/04/2017 360473 Missed Pickup Missed recycling pickup Recovered 01/04/2017 01/04/2017 360760 Missed Pickup Missed recycling pickup Recovered 01/04/2017 01/04/2017 360956 Missed Pickup Missed recycling pickup Recovered 01/04/2017 01/04/2017 360670 Missed Pickup Missed recycling pickup Recovered 01/04/2017 01/05/2017 361916 Missed Pickup Missed recycling pickup Recovered 01/04/2017 01/04/2017 360929 Missed Pickup Missed recycling pickup Recovered 01/04/2017 01/04/2017 360848 Missed Pickup Missed recycling pickup Recovered 01/04/2017 01/05/2017 361956 Missed Pickup Missed recycling pickup Recovered 01/04/2017 01/04/2017 361064 Missed Pickup Missed trash pickup Recovered 01/04/2017 01/04/2017 360396 Missed Pickup Missed recycling pickup Recovered 01/04/2017 01/04/2017 361026 Missed Pickup Missed recycling pickup Recovered
11 2112 Valley View 1931 Wood Dale Cir 922 Wooded Creek 01/04/2017 01/04/2017 361521 Missed Pickup Missed recycling pickup Recovered 01/04/2017 01/04/2017 361214 Missed Pickup Missed recycling pickup Recovered 01/04/2017 01/05/2017 361821 Missed Pickup Missed bulk pickup Recovered 902 Blewitt 01/05/2017 01/09/2017 7588553 Debris Trash spilled in street during service iver/helpers coached 2449 Sweeping Meadows Ln 803 S Highland 01/05/2017 01/09/2017 7588534 Missed Pickup Missed trash pickup Recovered 01/05/2017 01/17/2017 7585169 Debris Oil spilled in front home iver coached 1532 Allen 01/05/2017 01/06/2017 364446 Missed Pickup Missed recycling pickup Recovered 970 Holly 01/05/2017 01/05/2017 363090 Missed Pickup Missed bulk pickup Recovered 2425 Sweeping Meadows Ln 302 W Little Creek Rd 01/05/2017 01/05/2017 363549 Missed Pickup Missed recycling pickup Recovered 01/06/2017 01/09/2017 7590059 Missed Pickup Repeat missed pickup Replaced driver 412 Jones 01/06/2017 01/06/2017 365667 Missed Pickup Missed trash pickup Recovered
12 702 Kristi Ln 01/06/2017 01/06/2017 365308 Missed Pickup Missed trash pickup Recovered 609 Lemons 01/06/2017 01/06/2017 365373 Missed Pickup Missed trash pickup Recovered 702 Creekstone 909 Applewood 509 N Waterford Oaks 1625 Summers 720 Bee Creek 739 Bee Creek 925 Bending Oak 1226 Castleman 707 Creekstone 01/07/2017 01/09/2017 366971 Missed Pickup Missed trash pickup Recovered 01/07/2017 01/09/2017 366940 Missed Pickup Missed trash pickup Recovered 01/07/2017 01/10/2017 366973 Missed Pickup Missed trash pickup Recovered 01/09/2017 01/11/2017 7593754 Missed Pickup Repeat missed pickup iver coached 01/09/2017 01/09/2017 368861 Missed Pickup Missed trash pickup Recovered 01/09/2017 01/10/2017 368499 Missed Pickup Missed trash pickup Recovered 01/09/2017 01/10/2017 367465 Missed Pickup Missed recycling pickup Recovered 01/09/2017 01/09/2017 367427 Missed Pickup Missed trash pickup Recovered 01/09/2017 01/10/2017 367506 Missed Pickup Missed trash pickup Recovered
13 714 Creekstone 305 N Waterford Oaks 465 N Waterford Oaks 508 N Waterford Oaks 1653 S Duncanville Rd 1008 S Joe Wilson Rd 1402 Stone Oak Ct 1402 Stoney Hills 1445 Stoney Hills 1223 Bear Creek Rd 925 Bending Oak 01/09/2017 01/10/2017 368625 Missed Pickup Missed trash pickup Recovered 01/09/2017 01/10/2017 369047 Missed Pickup Missed trash pickup Recovered 01/09/2017 01/09/2017 367552 Missed Pickup Missed trash pickup Recovered 01/09/2017 01/10/2017 368730 Missed Pickup Missed trash pickup Recovered 01/09/2017 01/10/2017 368285 Missed Pickup Missed recycling pickup Recovered 01/09/2017 01/10/2017 367895 Missed Pickup Missed recycling pickup Recovered 01/09/2017 01/10/2017 368809 Missed Pickup Missed trash pickup Recovered 01/09/2017 01/10/2017 368142 Missed Pickup Missed trash pickup Recovered 01/09/2017 01/10/2017 368627 Missed Pickup Missed trash pickup Recovered 01/09/2017 01/09/2017 368339 Missed Pickup Missed recycling pickup Recovered 01/10/2017 01/11/2017 7599339 Missed Pickup Repeat missed pickup Recovered
14 925 Bending Oak 01/10/2017 01/11/2017 7599289 Missed Pickup Repeat missed pickup iver coached 743 Cedarwood 01/10/2017 01/17/2017 7600004 Container Issue Personal container taken WM not responsible for personal container 702 Creekstone 1014 N Joe Wilson Rd 1653 S Duncanville Rd 1701 S Duncanville Rd 01/10/2017 01/10/2017 7598016 Missed Pickup Missed trash pickup Recovered 01/10/2017 01/11/2017 7598633 Missed Pickup Missed recycling pickup Recovered 01/10/2017 01/11/2017 7599960 Missed Pickup Missed recycling pickup Recovered 01/10/2017 01/11/2017 7599174 Missed Pickup Repeat missed pickup Recovered 1509 Allen 01/10/2017 01/11/2017 370138 Missed Pickup Missed recycling pickup Recovered 1529 Chapman St 718 Creekstone 722 Creekstone 1512 High Pointe Ln 01/10/2017 01/10/2017 370464 Missed Pickup Missed trash pickup Recovered 01/10/2017 01/10/2017 370233 Missed Pickup Missed trash pickup Recovered 01/10/2017 01/10/2017 370026 Missed Pickup Missed trash pickup Recovered 01/10/2017 01/10/2017 370998 Missed Pickup Missed trash pickup Recovered
15 1528 High Pointe Ln 1534 High Pointe Ln 1544 High Pointe Ln 1014 N Joe Wilson Rd 451 Shadybrook 01/10/2017 01/10/2017 370141 Missed Pickup Missed trash pickup Recovered 01/10/2017 01/10/2017 371172 Missed Pickup Missed trash pickup Recovered 01/10/2017 01/10/2017 370318 Missed Pickup Missed trash pickup Recovered 01/10/2017 01/10/2017 370482 Missed Pickup Missed recycling pickup Recovered 01/10/2017 01/10/2017 370265 Missed Pickup Missed recycling pickup Recovered 1729 Stafford Ct 01/10/2017 01/10/2017 369905 Missed Pickup Missed yardwaste pickup Recovered 1421 Stoney Hills 302 W Little Creek Rd 01/10/2017 01/10/2017 370411 Missed Pickup Missed trash pickup Recovered 01/10/2017 01/10/2017 3707587 Missed Pickup Missed recycling pickup Recovered 1111 W FM 1382 01/10/2017 01/10/2017 370471 Missed Pickup Missed trash pickup Recovered 1111 W FM 1382 01/11/2017 01/13/2017 7603985 Missed Pickup Repeat missed pickup iver sent to recover 1503 Chapman St 01/11/2017 01/13/2017 373779 Missed Pickup Missed trash pickup Recovered
16 410 Rolling Oaks Rdg 1515 Valley View 1827 Valley View 2317 Valley View 01/11/2017 01/11/2017 372136 Missed Pickup Missed recycling pickup Recovered 01/11/2017 01/18/2017 372197 Missed Pickup Missed trash pickup Recovered 01/11/2017 01/18/2017 372137 Missed Pickup Missed trash pickup Recovered 01/11/2017 01/12/2017 373355 Missed Pickup Missed recycling pickup Recovered 2622 Wells Ct 01/11/2017 01/11/2017 372180 Missed Pickup Missed recycling pickup Recovered 2317 Valley View 01/12/2017 01/13/2017 7610293 Missed Pickup Missed trash pickup Recovered 310 Sierra Way 01/12/2017 01/13/2017 375738 Missed Pickup Missed yardwaste pickup Recovered 1007 W Belt Line Rd 01/12/2017 01/13/2017 375440 Missed Pickup Missed trash pickup Recovered 785 Lovern St 01/13/2017 01/17/2017 7611965 Debris Trash spilled during service Spoke to city about issue 146 Glacier Ln 01/13/2017 01/16/2017 378080 Missed Pickup Missed trash pickup Recovered 453 Highland 01/13/2017 01/13/2017 377348 Missed Pickup Missed trash pickup Recovered
17 719 Highland 01/13/2017 01/13/2017 376548 Missed Pickup Missed trash pickup Recovered 301 Rosewood Ln 1015 S Cedar Hill Rd 305 W Little Creek Rd 1014 N Joe Wilson Rd 01/13/2017 01/16/2017 377966 Missed Pickup Missed yardwaste pickup Recovered 01/13/2017 01/13/2017 377186 Missed Pickup Missed recycling pickup Recovered 01/13/2017 01/13/2017 376549 Missed Pickup Missed trash pickup Recovered 01/14/2017 01/16/2017 378595 Missed Pickup Missed recycling pickup Recovered 807 Nafus St 01/14/2017 01/16/2017 378596 Missed Pickup Missed trash pickup Recovered 1701 S Duncanville Rd 1159 Bear Creek 1327 Bear Creek Rd 01/14/2017 01/16/2017 378625 Missed Pickup Missed recycling pickup Recovered 01/14/2017 01/16/2017 378654 Missed Pickup Missed recycling pickup Recovered 01/14/2017 01/16/2017 378634 Missed Pickup Missed recycling pickup Recovered 1519 S Hwy 67 01/16/2017 01/17/2017 7615571 Missed Pickup Repeat missed pickup Spoke to resident about service 822 Burney Ct 01/16/2017 01/16/2017 379096 Missed Pickup Missed trash pickup Recovered
18 921 Bennett 01/17/2017 01/27/2017 7621053 Issue Disputes service completion iver coached 702 E Pleasant Run Rd 01/17/2017 01/17/2017 381977 Missed Pickup Missed trash pickup Recovered 1518 Finley St 01/17/2017 01/17/2017 381381 Missed Pickup Missed trash pickup Recovered 468 Matterhorn 01/17/2017 01/17/2017 382378 Missed Pickup Missed bulk pickup Recovered 803 Burney Ct 01/18/2017 01/26/2017 7623233 Issue Inconsistent service iver coached 2554 Mansfield Rd 1159 Bear Creek 01/18/2017 01/19/2017 383711 Missed Pickup Missed trash pickup Recovered 01/18/2017 01/18/2017 384324 Missed Pickup Missed recycling pickup Recovered 1232 Forbus St 01/19/2017 1/27/2017 7628307 Debris Glass spilled in street during service Route manager did site check;no glass found 2554 Mansfield Rd 01/19/2017 01/20/2017 387159 Missed Pickup Missed recycling pickup Recovered 442 Kimmel 01/20/2017 01/27/2017 7632174 Container Issue Mishandling container iver/helpers coached 702 Kristi Ln 01/20/2017 01/20/2017 388778 Missed Pickup Missed trash pickup Recovered
19 324 Oak Meadow Ln 01/21/2017 01/27/2017 7635094 Issue Disputes service completion Recovered 1111 W FM 1382 01/24/2017 01/27/2017 7639982 Missed Pickup Repeat missed pickup iver coached 1136 Canyon Rdg 01/24/2017 01/24/2017 392678 Missed Pickup Missed recycling pickup Recovered 504 Grady Ln 01/24/2017 01/24/2017 393042 Missed Pickup Missed trash pickup Recovered 508 Grady Ln 01/24/2017 01/24/2017 394120 Missed Pickup Missed trash pickup Recovered 516 Grady Ln 01/24/2017 01/24/2017 392767 Missed Pickup Missed trash pickup Recovered 518 Grady Ln 01/24/2017 01/24/2017 393191 Missed Pickup Missed trash pickup Recovered 1130 N Cedar Hill Rd 01/24/2017 01/24/2017 394131 Missed Pickup Missed trash pickup Recovered 1111 W FM 1382 01/24/2017 01/24/2017 392931 Missed Pickup Missed trash pickup Recovered 1519 S Hwy 67 01/25/2017 01/26/2017 7644173 Missed Pickup Repeat missed pickup Contacted customer and resolved service issue 328 Linkhaven 01/25/2017 01/26/2017 395713 Missed Pickup Missed recycling pickup Recovered
20 2739 Point View 1104 Wishing Well Ct 01/25/2017 01/26/2017 395271 Missed Pickup Missed trash pickup Recovered 01/25/2017 01/26/2017 395876 Missed Pickup Missed recycling pickup Recovered 1232 Forbus St 01/26/2017 01/27/2017 7649687 Debris Trash spilled during service iver/helpers coached 812 Braswell 01/26/2017 01/26/2017 397347 Missed Pickup Missed trash pickup Recovered 806 Cherlyne 01/26/2017 01/26/2017 397325 Missed Pickup Missed trash pickup Recovered 310 Linkhaven 01/26/2017 01/26/2017 397194 Missed Pickup Missed recycling pickup Recovered 907 Christopher 01/27/2017 01/27/2017 399137 Missed Pickup Missed trash pickup Recovered 609 Lemons 01/27/2017 01/27/2017 399281 Missed Pickup Missed recycling pickup Recovered 700 Meandering 01/28/2017 01/28/2017 401047 Missed Pickup Missed trash pickup Recovered 1403 Holveck 01/30/2017 01/31/2017 7657386 Missed Pickup Repeat missed pickup 768 Meadering Unable to service because trash is in recycle container 01/30/2017 01/30/2017 401847 Missed Pickup Missed trash pickup Recovered
21 225 High Pointe Ln 239 High Pointe Ln 01/31/2017 01/31/2017 404656 Missed Pickup Missed recycling pickup Recovered 01/31/2017 01/31/2017 404547 Missed Pickup Missed trash pickup Recovered 302 Linkhaven 01/31/2017 01/31/2017 404595 Missed Pickup Missed recycling pickup Recovered 324 Trees 01/31/2017 01/31/2017 404474 Missed Pickup Missed trash pickup Recovered 451 Shady brook Ln 01/31/2017 01/31/2017 404537 Missed Pickup Missed recycling pickup Recovered