AUSTIN ENERGY MARCH 21 MONTHLY PERFORMANCE DASHBOARD A report highlighting key Austin Energy metrics for uary FY 21 FINANCIAL HEALTH Standard and Poor s Bond Rating Current AA AA Budget Based Revenues and Expenses Fiscal Year to 21 Power Supply Revenue Operating Revenue Power Supply Expense Operating Expense 4 $293 $296 $291 $ Millions 3 2 $21 $2 $29 1 $12 $12 $12 $12 $132 $132 ACTUAL BUDGET PRIOR YEAR Actual Minimum Prior Year Days Cash on Hand 213 1 2 Debt Service Coverage Ratio 3. 2. 3.6 Debt to Capital Ratio 43.6%.% 43.% (In Millions) Actual Minimum Prior Year Working Capital $39 $131 $39 Contingency Reserve $9 $96 $9 Power Supply Stabilization $9 $12 $9 Capital Reserve $42 $1 $12 TOTALS $624 $41 $
CUSTOMER COLLABORATION City of Austin Utility Contact Center and 311 CUSTOMER INTERACTIONS 311 Utility Contact Center 2, Number of Interactions 1, 1, 243,139 2,299 24,63 222,14 22, 229,1 213,93 2,496 19,341 21,32 23,193 19,341, 21 Sep Oct Nov Dec 21 SERVICE LEVEL The service level target for the Utility Contact Center is 9 percent of all calls answered in 9 seconds. The service level target for the 311 is 9 percent of all calls answered in 3 seconds. Month 21 Sep Oct Nov Dec 21 Utility Contact Center (%) 2 2 9 9 9 91 9 91 9 9 6 93 93 311 (%) 94 9 9 92 94 91 6 91 9 96 9 9 Active Accounts Receivable GREATER THAN 3 DAYS AS PERCENT OF MONTHLY BILLED REVENUE 3 Including PA % % 2 2 Percent 1 1 216 Sep Oct Nov Dec 21 Sep Oct Nov Dec 21
ENVIRONMENT Renewables RENEWABLE ENERGY LOAD OFFSET Fiscal Year 21 to SOLAR.3% BIOMASS 1.3% WIND 29.% Percent of Load (MWh) AVOIDED EMISSIONS FROM RENEWABLE PURCHASES CY 21 Year to NON RENEWABLES 62.% Austin Energy s approved Resource, Generation and Climate Protection Plan sets targets and benchmarks for the utility, including offsetting 6 percent of its customer load with renewable energy by 22, and acheiving 2 MW of local solar by 22. CY 21 Year to 3, 2, 243,494 26,346 12 1 1.1 113. 3 2 23.1 2. Tons 2, 1, 6 2 1 1, 4 1, 2 CO 2 NO X SO 2 Local Solar MW ADDITIONS OF LOCAL SOLAR CUMULATIVE BY MONTH 1 1 MW 6 4 2 1.63..29 Oct Nov Dec 21 2.6 21 Energy Efficiency and Demand Response Sep FY 21 CUMULATIVE MW SAVINGS THROUGH CUSTOMER ENERGY SOLUTIONS PROGRAMS 46.6 4 MW 3 2 1 1.94 4.9.66 Oct 21 Nov Dec 1.9 21 Sep FY 21
EMPLOYEE ENGAGEMENT Listening to the Workforce Survey OVERALL SATISFACTION Austin Energy 6% % This chart will be updated with yearly results. Gallup Survey EMPLOYEE ENGAGEMENT Austin Energy 3.91 4.2 This chart will be updated semiannually. Safety Incidents FY to 21 Previous FY through 21 Industry Comparison Recordable Incident Rate* 2.1 1.4 2.4 Lost Time Incident Rate*..39. *per 1 employees Austin Energy Hiring Total Hires External: 99 Internal: 119 3 3 2 External Hires Internal Hires 2 2 1 1 1 21 1 4 11 9 6 1 Sep 11 Oct Nov 4 Dec 11 6 21 *Each internal hire results in a subsequent vacancy. Vacancies AVERAGE VACANCIES AND DAYS VACANT PER MONTH TOTAL VACANCIES AS OF JAN 21: 99 Vacancy Rate per Month (%) Average Days Vacant Nov Dec..6. 6. 13 11 161 12 HARD TO FILL POSITIONS 2 REGULAR POSITIONS 2
BUSINESS EXCELLENCE Availability Generation Source Monthly Availability 21 (%) Seasonal Availability (-Sep) (%) Decker Steam Units.2 9. Sand Hill Combined Cycle 1. 9. Fayette 93. 9. South Texas Project 1. 1. Start Success 21(%) Monthly (%) Simple Cycle Start Success 1. 99. The Competitive ket POWER SUPPLY ADJUSTMENT COST COMPONENTS Twelve Months ending 21 This chart reflects costs/revenues that flow through to the Power Supply Adjustment. Difference between Load Zone and Power Supply Costs: -9 Million Cost 4 3 3 $39 $31 2 $ Millions 2 1 1 ($12) $139 ($23) ($) - -1 Revenue-1 Load Zone Owned Assets Contracted Assets GreenChoice and Value of Solar Bilateral and Hedging Net Power Supply Capital Improvement Budget Fiscal Year to 21 BUDGET SPEND PLAN (In Millions) 2 $1.1 $14. PERCENT OF SPEND PLAN MET 2.9% 1 Budget Spend Plan Budget Spend Plan Balance
GRID MODERNIZATION Reliability Performance AVERAGE FREQUENCY OF OUTAGES (SAIFI)* Frequency 1...6 Frequency FY 21 Frequency FY 21 to be below FY 21 FY 21.4 NOV 216 DEC JAN 21 FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN 21 AVERAGE DURATION OF OUTAGES (SAIDI)* Minutes Average Duration FY 21 6 Average Duration FY 21 to be below * calculation changed to align with reporting metrics 4 FY 21 NOV DEC JAN 216 21 FEB MAR APR MAY JUN JUL AUG SEP OCT FY 21 NOV DEC JAN 21 Advanced Metering Infrastructure As of 21 NUMBER OF COMMERCIAL AND RESIDENTIAL METERS BY TYPE Storage As of 21 Battery Installed Battery Planned Battery Goal Thermal used Thermal Goal * 22 Goals Simple 46,39 Advanced 191,3 39% 1.6 MW 1.9 MW TOTAL METERS 44,962 3.9 MW 1 MW* Advanced 21,193 4% Simple 226,342 1 1 2 2 MW* 1 12 9 6 3 austinenergy.com NETWORK MODERNIZATION USC (old) 6,2 Automation FEEDERS WITH CONSERVATION VOLTAGE REDUCTION 13 39 Current FEEDERS WITH FAULT LOCATION, ISOLATION AND SERVICE RESTORATION (Phase 1) 2 1 1 13 Current Command Center (new) 4,692 99% 194 21 Austin Energy. All rights reserved. Austin Energy and the Austin Energy logo and combinations thereof are trademarks of Austin Energy, the electric department of the City of Austin, Texas. Other names are for informational purposes only and Dec be trademarks of their respective owners.