An Introduction to Automatic Standby Generators You Can t Control the Weather. You Can Control Your Generator... 3

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CONTENTS An Introduction to Automatic Standby Generators... 3 You Can t Control the Weather. You Can Control Your Generator.... 3 What Really Happens When Your Home Loses Power?... 4 Top Four Causes of Power Outages... 5 Power outages are beyond our control how we respond is not.... 5 Automatic Standby Generators: What Are They? How Do They Work?... 6 Three Reasons Why Generac is the Best Choice for Your Home... 7 Generac The Industry Leader Since 1959... 8 Why You Should Call a Professional for a Proper Generator Sizing... 9 Choosing The Best Automatic Standby Generac Generator... 9 What is the Best Portable Generac Generator Option?... 10 Generac Automatic Standby Generators vs. Portbable Generators... 12 What s Under the Hood? Generac Engines are Built to Last.... 13 Generac Generators: Best-in-Class Features... 13 Generac s Mobile Link Technology a Cut Above the Rest... 15 Getting a Generator Estimate: How it Works... 16 Generac Generator Installation Process... 17 Special Financing Offers Available for Generac Generator Purchases... 18 Frequently Asked Generator Questions... 19 What Are the Differences Between Air Cooled and Automatic Liquid Cooled Generators?... 19 How Does the Generac Engine Compare to Other Brands?... 19 Why is an Aluminum Enclosure Best?... 20 Can a Generator Replace My Utility Service?... 20 Not All Dealers Are Created Equally: About Raynor Electric... 21 2 Page

An Introduction to Automatic Standby Generators First, consider why every home or business must have a generator: To provide reliable and consistent warmth for you and your family. To prevent food from spoiling. To thwart theft and looting as a result of no electricity and failing security. To be proactive in the event of an emergency outside of your control. To avoid damages from floods due to pipes and failed sump pumps. To attract and maintain business when no one else has power. A generator is a wise investment for the home or business owner who knows that maintaining safety and achieving success means always being prepared. Knowing your family and business are protected from a loss of electricity regardless of weather conditions brings peace of mind, especially throughout seasons known for particularly inclement weather. You Can t Control the Weather. You Can Control Your Generator. Since you already know that investing in a generator is the right choice, the question remains, which generator is best? And which generator is best for you and your family s personal needs of safety, economy, and efficiency? The choice is clear: Generac Automatic Standby Generators. Here s why: They re automatic! Know your generator will be ready when you need it No need to wake up every few hours to maintain your unit. Monitor your system through mobile link technology No need to run and wait in line for gasoline. Consumer digest best buy award winner Good housekeeping seal of approval Five-year warranty available Within 15-30 seconds of an emergency power outage, Generac Automatic Standby Generators go to work. 3 P age

What Really Happens When Your Home Loses Power? Without power your home and your family are vulnerable. The recent devastation left in the wake of Hurricane Sandy taught us just how vulnerable we really are. Granted this is a worst case scenario, but when considering a generator purchase, it is important to reflect upon what could happen if you were to altogether ignore this homeowner necessity. There would clearly be no light available, save that of candles, if you can find the matches. The luxury of televisions, computers, and cell phone charging would also be lost. Here is a list of other problems caused from power outages that we may not always consider: Food spoilage Flooding from burst pipes, no sump pumps, freezers or refrigerators. Loss of internet and telephone access Lack of hot water and heat No gasoline for transportation or portable generators refueling Susceptibility to crime These potential vulnerabilities naturally diminish the comfort level you and your family have grown accustomed to in the home you ve worked so hard to attain. They also, perhaps most frighteningly, make access to the world beyond your home far more problematic. Even temporary loss of access to internet, email, and cell service could be potentially devastating to your business needs. Imagining your home without power helps provide a clear picture of the potential vulnerabilities a Generac Automatic Standby Generator can work to prevent. Generac Automatic Standby Generators restore power within seconds so there s not even any lag time without electricity, let alone days or weeks of uncomfortable and possibly dangerous living conditions. Moreover, Generac Automatic Standby Generators do not require gasoline for use as portable generators do. This eliminates further worry should service stations have lengthy lines or no gasoline at all. 4 P age

Top Four Causes of Power Outages The worst part about power outages are that they are completely outside of our control and are also unpredictable. Power outages are likely to affect all of us at some point in time, if not repeatedly. This is regardless of whether we own a home or a business in either a warm or cold weather environment. All of us remain at risk to the vastly inconvenient, yet inevitable, events surrounding a power outage, unless they invest in reliable standby power. Power outages are beyond our control how we respond is not. In order to know how to be sufficiently prepared for power outages, it is important to know thy enemy. Power outages occur for all sorts of reasons, some more likely than others, and some less suspecting than others. Here are the top five causes of power outages: 1. Lightning, wind, rain, snow, heat, cold, and ice account for the majority (about 70 percent) of all power outages. 2. Aging utility lines and grid overload. 3. Public or animal contact. While rare and devastating, these types of problems are particularly detrimental to your home s electrical system and can cause longer-term damage. 4. Maintenance issues. These are electric company and town maintenance issues not necessarily maintenance issues associated with home upkeep. Remember, the only way to combat power outages is to be prepared. It s never a matter of if a power outage will occur, it s when. Knowing the top five causes of power outages teaches us that electricity loss is far beyond our control. A Generac Automatic Standby Generator is the clear leader in being ready to face the unknown. Be prepared for all weather events. Own a generator that automatically does the work for you and minimize your risk by contacting us today. 5 P age

Automatic Standby Generators: What Are They? How Do They Work? Here s a brief overview explaining how automatic standby generators work and what they can do to make your life easier. Perhaps the most distinctive capability is that these generators are in fact automatic. This means that when the power goes out, you may only notice it for a few seconds, if at all. There is no wondering or waiting. Automatic standby generators go to work within 15-30 seconds. An automatic standby generator is located outside of your home or business, thus eliminating the need to find indoor storage space. Automatic standby generators connect to your home s electrical circuits where they monitor incoming utility power. In the event of a power outage, the electricity seamlessly switches from utility to generator power, and then back again once power has been restored. Here s a break-down of what happens in sequence: The automatic standby generator monitors utility voltage non-stop, 24/7. When electricity is interrupted, the generator immediately detects the problem, and goes to work. The transfer switch safely disconnects the utility line and transfers to generator power, so there is no need for you to touch anything. Power is restored within seconds. After the utility has been restored, the generator returns to standby mode. Generac Automatic Standby Generators use proven technology to ensure that your business and your home are covered in the event of a power outage emergency. 6 P age

Three Reasons Why Generac is the Best Choice for Your Home Generac Automatic Standby Generators are best-in-class generators leading the pack in customer satisfaction. That being said, generator choice may directly impact the safety and wellbeing of your home or business, so you want to be confident that you are making the right decision. There are at least four defining reasons to choose Generac over other brands, all of which are based on customer feedback and peer review: Here s a look at four reasons why Generac generators are the best choice for your home or business: The Good Housekeeping Seal The Good Housekeeping Seal guarantees owners of Generac generators a two-year warranty. In the rare event that your Generac generator should become defective within the first two years of purchase, Good Housekeeping will replace the product or refund the purchase price. This is a clear indication that Good Housekeeping believes Generac generators are the most durable and reliable in the industry. Good Housekeeping says, Generac generators are your best bet when you lose power. Consumer Digest Best Buy Award The Consumer Digest Best Buy Award was presented to Generac s 17 kw (Model 5873) prepackaged home standby generator. We are very proud of this honor as the Best Buy Award is given only to products its team judges to be of the best quality for the most reasonable price. Popular Mechanics Editor s Choice Awards The CorePower 7 kw has been awarded the prestigious Popular Mechanics Editor s Choice Awards. The CorePower 7 kw is a complete generator and transfer switch system that is priced more affordably than any other comparable generators in the market. The compact design is engineered for easy maintenance and serviceability, and is ideal when space is at a premium. Still not convinced? Contact us today and view our website if you have more specific questions. We are always happy to provide our customers or potential new customers with information regarding which generator will work best for your needs. 7 P age

Generac The Industry Leader Since 1959 Generac has been a trusted industry leader since the company was founded in 1959. From its inception Generac has been designing and manufacturing backup power generators not only for residential properties, but for commercial and industrial applications as well. Generac is the creator of the best-in-class Overhead Valve Industrial engine (OHVI). The OHVI is the only engine specifically designed for generator use. Generac has worked hard to earn a reputation for building durable, reliable, and efficient generators that stand the test of time. Earning a place as a uniquely well-respected company goes hand-in-hand with over a half-acentury of hard work and quality craftsmanship. Here are some notable features regarding Generac s company culture that are worth mentioning: Creator of the OHVI engine Generac is an environmentally conscious company Good Housekeeping Seal of Approval Consumer Digest Best Buy Award Winner Winner of Popular Mechanics Editor s Choice Award Generac sells more generators than all of its competitors combined. Perhaps the most telling statistic, that Generac sells more generators than all of its competitors combined, is proof enough that Generac is the best choice among consumers. In addition to being an industry innovator, it is also worth noting that Generac remains an environmentally conscious company. Generac offers an array of products that assist customers in shrinking their ecological footprint when backup energy use is required. Winning a plethora of awards for various products further demonstrates Generac s reputation as one of time-tested quality and reliability. Thanks to this reputation, Generac remains the number one choice for home and business owners. 8 P age

Why You Should Call a Professional for a Proper Generator Sizing Every home is different. And every individual requires a different level of comfort in the event of a power outage that s why it is important to have a professional properly size your generator. The right size can save money. The wrong size could cost thousands. Raynor Electric recognizes these differences and provides customers with the power of choice. There are some considerations you can take in advance of contacting us for your free generator inspection. Make a list of all the appliances in your home, particularly the ones you ll need when a power outage occurs. When one of our generator consultants comes to your home we will calculate the number of watts for each appliance. We ll help you determine if you would prefer a 240- volt or 120-volt generator. The more popular choice among our customers is the 240-volt generators. These powerful generators safely run all of your home s luxuries including electric stoves, electric heaters, central air conditioning units, and dishwashers. Contact us today to learn which size generator is right for your home. Choosing The Best Automatic Standby Generac Generator There are a lot of generator options, so let s try to simplify. The most important thing to know is that each individual has different needs for their home or business. You are in control, so while there are many best options, only one is best for your specific needs. Standby generators are permanently installed outside of your home or business. This means there is no need to worry about making inside storage space available or about set-up during emergency situations. Automatic Standby Generac Generators are wired directly into the electrical system to provide power to all or some of your home s circuits. Your automatic standby generator will be ready to go when a power outage occurs. Here are your Automatic Standby Generac Generator options: EcoGen Series EcoGen is a 6kW unit engineered specifically for off-grid use. These generators burn propane fuel, that produces significantly less carbon monoxide than gasoline fueled engines. The EcoGen has the OHVI engine which is low speed making it the quietest engine in the industry. 9 P age

CorePower Series CorePower is a 7kW unit that is a complete generator and transfer switch system. Its compact design is engineered for easy maintenance and serviceability. Guardian Series Guardian has 8, 10, 14, 17, 20, 25, 30, 45, and 60 kw units. Guardian is the number one selling home standby generator. Your Guardian system comes pre-packaged, or you can have your dealer or contractor help design the best system for you. The 8-20 kw unit generators usually provide power under the Managed Whole-house Coverage plan, which ensures your essential circuits are always covered. The larger 25-60 kw unit generators provide power under Complete Whole-house Coverage, which ensures all circuits are always covered. QuietSource Series QuietSource has 22, 27, 36, and 48 kw units. These generators have low-speed engines that make them ultra quiet. They are ideal for large residential and small to medium commercial applications. Regardless of your needs or final decision, you can be confident you have made the right choice. Remember that Generac products come with the Goodhousekeeping Seal of Approval granting a two-year warranty in the rare event something does not function as it should. Additionally, Generac has won various awards including the Consumer Digest Best Buy Award and the Popular Mechanics Editor s Choice Awards. Contact us should you need assistance in choosing which Generac Automatic Standby Generator is best for your home or business. What is the Best Portable Generac Generator Option? Generac and Raynor Electric typically recommends automatic standby generators. The automatic generators are more convenient and serve as a solid long-term investment for your home or business. However, Raynor Electric also offers affordable portable generators. 10 P age

Portable generators are both durable and reliable. They are also typically more cost efficient than Generac Automatic Standby Generators. Rather than running automatically, portable generators wait for your command before going to work. We offer several Generac Portable Generator options, each dependent on the individual needs of your home or business. Generac Portable Generator Options: ix Series The ix Series Generators come with 800, 1,400, 1,600, and 2,000 Watt units. These generators utilize inverter technology to provide clean and stable power. They are safe for computers and other sensitive electronic devices. The ix generators are 40% lighter than a standard generator of equal watts. GP Series The GP Series has 1,800, 3,250, 5,000, 5,500, 6,500, 7,500, 15,000, and 17,500 Watt unit options. These generators have a hardened steel tube cradle and a fold-down handle as well as never-flat wheels. The GP series generators have large-capacity fuel tanks with an incorporated fuel gauge that provide durability and extended run times. XG Series The XG Series is available in 4,000, 6,500, 7,000, 8,000, and 10,000 Watt units. These generators have the OHVI engine on all models, and also feature low-oil pressure shutdown, which automatically safeguards the engine from damage. XG generators also have an illuminated LED control panel for improved visibility as well as heavy-duty, never flat wheels for reliable portability. XP Series The XP Series generators are engineered specifically with contractors and construction sites in mind. Available in 4,000, 6,500, 8,000, and 10,000 Watt units, these generators have TruePower technology that provides clean, smooth operation of sensitive electronics, tools, and appliances. They have a user-friendly design and the engine controls are conveniently located for simple operation and easy start-up. Please contact us with any questions regarding Generac portable generators, or if you want to see if Generac Automatic Standby Generators are the right choice for you. We understand that there are many options and are always happy to assist you in making the best decision for the specific needs of your home or business. 11 P age

Generac Automatic Standby Generators vs. Portbable Generators The most notable difference between Generac s standby generators and portable generators are that the standby generators automatically begin within seconds of power outage detection. Portable generators need to be refueled with gas and must be manually started and stopped. While Raynor Electric recommends automatic standby generators for user safety and convenience, we proudly offer portable generators that may also serve your needs. Let s take a closer look at some of the major differences between automatic standby generators and portable generator options: Generac Automatic Standby Generators Turn on automatically in the event of a power outage. Are permanently stored outside the home or business. Resume standby mode once power is restored. Does not require gasoline to run. More cost efficient long-term investment. The American Red Cross recommends permanently installed standby generators as a safer way to provide backup power. Portable Generators Require storage space. Require gasoline. Must be set up in the event of a power outage. Increased lag time between power outage and generator induced power. More immediately affordable than automatic standby generators. The choice is yours. Generac Automatic Standby Generators are clearly the more efficient of the two options. Standby generators take the worry out of power outages no set up, no gas. With so many varying reasons for power outages, most of which are completely outside of our control, it s difficult to know when to be prepared. Generac Automatic Standby Generators take the guess-work out of this process and are simply always ready to go to work for you. 12 P age

What s Under the Hood? Generac Engines are Built to Last. Durability and reliability are the cornerstones of Generac s robust engines. Generac is proud to have built a powerful and reliable engine that is the envy of other generator manufacturers. Generac s Over Head Valve Industrial Engine (OHVI) is the only engine specifically designed for generator use. OHVI engines are far superior to competitor engines. OHVI engines Last three to four times longer than competing engines Features Plasma Moly Ring Seals and Graphite Piston Inserts The OHVI utilizes the same type of pressurized oil lubrication that is used to give automobile engines years of trouble free service. OHVI engines feature Plasma Moly Ring Seals that keep excess oil out of the cylinder as well as Graphite Piston Inserts that provide a smoother surface for the pistons to move against. Maintenance costs are reduced because of the OHVI s fully pressurized lubrication system that guarantees the oil will stay cleaner longer while providing a longer engine life. The OHVI also features an X-Torq Governor, which is the fastest governor on the market. The X-Torq maximizes engine performance and eliminates stalling. The OHVI also features a dual element air filter, which protects the engine from dirt and other debris. The OHVI covers all bases when it comes to generator engines. They are built well, built to last, and far superior to competing manufacturers. Generac Generators: Best-in-Class Features Genertaor Experts Generac generators feature sophisticated technology that make them the most advanced, yet easy-to-use generators on the market. With Mobile Link Technology, ultra-quiet operation, advanced control operation, and so much more, Generac generator features far supersede industry competitors. Let s take a closer look at some of the specific Generac generator features and how they compare: Controls: 13 P age

Generac s Nexus Controller has a user-friendly trilingual LCD display, and controls for programmable diagnostics and information at-a-glance. Sophisticated codes can alert users to generator status at all times. There is a Manual/Auto/Off switch that determines how the generators start and stop. The Auto switch allows the controller to automatically start and stop the generator if the utility voltage is disconnected. There are also advanced power sensing features in the Nexus controller. When the electric utility s power lines drop by sixty percent or more, the controller identifies the condition as a power outage and initiates the generator start sequence. The controller also self-maintains. Once per week for 12 minutes, the controller starts the engine and runs it long enough to circulate oil and prevent damage to engine seals. Enclosure: Generac ensures its generators are protected from inclement weather. Generac offers a weather-resistant enclosure for all their standby generators. The RhinoCoat finish system uses a process that evenly joins paint particles to every part of the metal surface. This allows for a more consistent coverage to all surfaces. The RhinoCoat is made of sturdy galvanneal steel. Generac also offers premium aluminum enclosures for its residential standby generators. These enclosures are rust and corrosion resistant. For high humidity conditions aluminum enclosures are recommended to ensure decades of worry free service. Remote Monitoring with Mobile Link Technology: Built for generators with 8-150 kw, the Mobile Link Monitoring System is the new cellular remote that lets customers check on their Generac standby generator s status from any location. It provides more than 40 customizable messages about the status of the generator. NEXUS Wireless Remote Monitor: Used for generators with 8-150 kw, the NEXUS provides visual and audio alerts when your generator requires maintenance. The NEXUS is small and compact and has a magnetic back for refrigerator mounting and easy access. 14 P age

The Advanced NEXUS Wireless has an LCD display and is AC powered with battery backup and a cradle for desk or wall mounting. The Advanced NEXUS features a permanent time/date stamped history of generator events such as starting and stopping. There is also graphing capability for trending of engine RPM, voltage, and battery. Quiet Operation: Guardian Series enclosures contain sound reducing foam panels. The QuietSource Series generators have a low-speed engine that makes them ultra quiet. These features ensure Generac s generators are quieter than the competition. Generac s generators feature state-of-the-art technology. Owners can receive status updates no matter where they are. These generators operate quietly and even contain enclosures that protect them from inclement weather. Contact us with any questions regarding our features and how they can help you and your home or business specific needs. Generac s Mobile Link Technology a Cut Above the Rest Generac generators come with a host of advanced features and accessories, but perhaps the most unique and convenient is Generac s Mobile Link Technology. This technology allows Generac generator customers a way to easily monitor and maintain their generator via cellular remote. The Mobile Link Monitoring System helps Generac generator customers find further peace of mind regarding their generator s performance and maintenance. Here s what it can do: Provide more than 40 customizable messages about your generator status Remain on when the power goes out Install easily in fewer than 15 minutes Additionally, Generac s Mobile Link Monitoring System maintains the lowest total cost of any wireless monitoring system. Built for generators with 8-150 kw, mobile linking is convenient and affordable. Contact us with questions about how Generac s Mobile Link Technology can work to help you, your home, or your business. 15 P age

Getting a Generator Estimate: How it Works When our customers seek an estimate, they want honest and direct feedback that will not fluctuate with time. Knowing this, let s first discuss what many of competitors do and what we will not do. We will not provide estimates over the phone. This may seem inconvenient, but we recognize that each home or business is unique as are individual needs and expectations. An estimate shot from the hip over the phone could never be entirely accurate. When this kind of estimating occurs, customers could easily end up overcharged, or with a generator that is the wrong size and may not even work properly. Improperly sized generators can burn out like a car with the wrong engine. Now, onto what will happen when getting a Generac estimate from a dealer like Raynor Electric. Trained and certified Raynor Electric technicians take pride in providing accurate measurements and financial assessments. Visit your home or business in person Accurately measure the property for optimal needs assessment Answer all questions and ease concerns Explain detailed variety of product, accessory, and warranty options We believe that the only way to do business is to do it directly and in person. Our prospective customers deserve to speak one-on-one with a certified and knowledgeable technician who is informed with correct property measurements and can precisely answer all questions. Please contact us today to set up an appointment and have all of your generator questions accurately answered. 16 P age

Generac Generator Installation Process Raynor Electric works to install your generator as safely and swiftly as possible. We have a large stock of generators and materials readily available, so often times, installations may take as little as one day. Raynor Electric technicians will ask you the following questions to ensure that the installation goes as smoothly as possible and that you have all of the assistance you need in collecting the proper and necessary permits: What size generator are you interested in purchasing? When was the last time you lost power? What are your urgent needs? What permits do you need? We ask these and other questions to make sure that you get the most out of the installation process and the best generator and generator accessories to meet your personal needs. Remember that Raynor Electric technicians will do all of the necessary paperwork for you. We strive to make this process as seamless as possible and will go out of our way to ensure your confidence and peace of mind. Our Generac dealers will coordinate with utility companies to assist home and business owners in appropriating all necessary permits. Please let us know if you have concerns or questions regarding the Generac generator installation process. We can also help should you be unsure about which required permits your home or business may be required to attain. 17 P age

Special Financing Offers Available for Generac Generator Purchases You ve already decided a Generac generator is the best choice in protecting your home or business from power outages. Now, take a look at Generac s simplified financing offers. Our 90-day same-as-cash plan includes the following: No payments and no interest for three months with approved credit. There is 100 percent unsecured financing from $1,000 to $45,000 on approved credit. Generac has a quick, easy, and safe toll-free loan-by-phone application process where a credit decision is made within approximately 10 minutes. No application fee, no closing costs, and no prepayment penalties. There is no paper work required so that our customers can feel at ease. All personal financial information is provided directly to the bank and not to the generator dealer or over the internet. Other financial options? There is also a 180-day same-as-cash option where there are no payments and no interest for six months on approved credit. In business for over a half-a-century, Raynor Electric is a trusted industry leader. We strive to make our customers feel at ease with all financing options. Please contact us for more information or further clarification. 18 P age

Frequently Asked Generator Questions What Are the Differences Between Air Cooled and Automatic Liquid Cooled Generators? It is important to know the differences between air cooled and automatic liquid cooled generators to determine what will work best for your home or business. Here are a few of the differences worth noting between the two: Air Cooled Generators: Contain engines that use fans to force air across the engine for cooling Typically lighter and easier to maintain Perform best in colder climates Liquid Cooled Generators: Generally used on larger kw generators Most efficient Quieter than air cooled generators For more detailed information on the differences between air cooled and liquid cooled generators, and to find out which might be best for your home or business, contact a certified Raynor Electric generator technician. How Does the Generac Engine Compare to Other Brands? Manufactured by Generac, the Over Head Valve Industrial Engine (OHVI) is one of the most impressive components of the generator s system. Generac s OHVI engine is the only engine specifically engineered for generator use. It is designed to run for long periods of time during all weather conditions including snowstorms, blizzards, and hurricanes. The OHVI utilizes the same type of pressurized oil lubrication that is used to give automobiles long and trouble free lives. The OHVI engines feature Plasma Moly Ring Seals that keep excess oil out of the cylinder as well as Graphite Piston Inserts that provide a smoother surface for the pistons to move against. 19 P age

Maintenance costs are reduced because of the OHVI s fully pressurized lubrication system that guarantees the oil will stay cleaner longer and provide a longer engine life. Other brands cannot compare to Generac s specifically engineered OHVI engine system. Why is an Aluminum Enclosure Best? Generac is one of the few companies to offer premium aluminum enclosures for its residential standby generators. Aluminum is naturally rust and corrosion resistant. For salt or high humidity conditions, aluminum is recommended to ensure decades of worry free service. Can a Generator Replace My Utility Service? The generator fuel costs would be more expensive than buying power from the utility company since the utility company s cost to produce electricity is divided among thousands of customers. 20 P age

Not All Dealers Are Created Equally: About Raynor Electric In 1993, Tom Raynor began taking on electrical construction and service jobs across southern New Jersey. With just one assistant and one beat up truck, Tom crisscrossed the state building a reputation for his small outfit as one that offered professional, hands-on service and reliable, high quality results. By 1994, it was official Raynor Services was born! Today, we have evolved from a man in the van operation into a top-tier, one stop shop service company, specializing in electric, heating, cooling, generators and solar services. These days, that red pick-up has been upgraded to a fleet of ten fully stocked trucks. Raynor Services has never lost the spirit of professional, hands-on service that it was founded on. Family owned and operated, we combine small business service with big business expertise. Raynor technicians are among the best in the industry. Each must complete a rigorous hiring process that includes a background check, illegal substance test and HVAC or electrical proficiency examination. They have been trained according to Nexstar principles, a best practices organization that adheres to a strict code of conduct and ethics. Our technicians will call before they arrive and wear full uniforms. They will use shoe covers and floor mats and pride themselves in leaving homes as clean as they found them. They will provide you with an upfront price so there are no surprises and they will not do any work without your approval. When the job is completed, clients receive another Happy Call from the Raynor Services office to ensure every customer s satisfaction. We have knowledgeable phone operators standing by our service line 24 hours a day, 7 days a week. So call Raynor Services at 609-997-0128 today and let us know how we can make you smile. 21 P age