To: Subject: All Toyota Dealer Principals, Service Managers, Parts Managers Customer Support Program (CSP) Specific Malfunction Indicator Light ON and/or Harsh Shift of Automatic Transaxle on Certain 2001 through 2003 Model Year RAV4 vehicles In our continuing efforts to assure the best in customer satisfaction, Toyota will initiate a Customer Support Program (CSP) to enhance portions of the warranty coverage on certain 2001 through 2003 model year RAV4 vehicles equipped with an automatic transaxle. Please see the CSP Coverage Details section for applicability and limitations. Background Toyota has received reports that certain 2001 through 2003 model year RAV4 vehicles equipped with an automatic transaxle may exhibit a harsh shift condition and/or a Malfunction Indicator Light (check engine light) ON condition that is specifically related to diagnostic codes P0750, P0753, P0755, P0758, and/or P1760. The following vital information is provided to inform you and your staff of the program notification schedule and your degree of involvement. 1. Owner Notification Mailing Date The owner notification will commence in mid-july 2010, approximately one week after the dealer notification. We have attached a copy of the owner notification letter for your reference. 2. CSP Coverage Details Toyota dealers are requested to verify the condition. If the condition is verified, the dealer will need to repair the vehicle by replacing the Engine Control Module (ECM) or the ECM and the automatic transaxle under the terms of this CSP. In the majority of cases, the repair will only require replacement of the ECM. (Please refer to T-SB-0156-10 for additional information.) This Warranty Enhancement is offered for a period of 10 years or 150,000 miles from the vehicle s in-service date, which ever occurs first, for a check engine light ON * condition and/or a harsh shift of the automatic transaxle. *Condition must be related to at least one of the following diagnostic codes: P0750 P0753 P0755 P0758 P1760 Please note that damage incurred from abuse, a crash, vandalism and/or other impact is not covered by the New Vehicle Limited Warranty or this Warranty Enhancement.
CSP ZTI - D Page 2 3. Number of Covered Vehicles There are approximately 235,500 RAV4 (2001 through 2003 model year) vehicles covered by in this CSP. 4. Identification of Covered Vehicles Model WMI MY 2001 RAV4 JTE 2002 2003 VIN Range VDS Serial GH20V 0001009-0041683 HH20V 0019158-0129192 6000001-6013766 GH20V 0040732-0082271 6000001-6011365 HH20V 0127491-0188857 6012461-6070240 GH20V 0081361-0120075 6011366-6014380 HH20V 0188858-0262832 6070241-6098297 5. Reimbursement Claim Processing Instructions Please refer to the Warranty Policy Bulletin (Bulletin No. POL10-03) for reimbursement claim processing instructions. 6. Technical Instructions/Procedures Please refer to T-SB-0156-10 and the repair manual for applicable technical instructions/procedures. 7. Customer Reimbursement Owners that have previously paid for replacement of the ECM and/or automatic transaxle to address this specific condition should refer to their owner letter for reimbursement consideration instructions. Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this CSP. As part of our dedication to continuous improvement, changes have been incorporated in the production process to ensure the highest quality products are provided to our customers. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC.
Certain 2001 through 2003 Model Year RAV4 vehicles Customer Support Program - Specific Malfunction Indicator Light ON Diagnostic Codes and/or Harsh Shift of Automatic Transaxle [VIN] Dear Toyota Owner: At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to meet your product expectations, Toyota would like to advise you of a Customer Support Program (warranty enhancement) which enhances portions of your vehicle s (VIN noted above) existing Toyota New Vehicle Limited Warranty as specified in this letter. Toyota cares about our customers On certain 2001 through 2003 model year RAV4 vehicles equipped with an automatic transaxle, the vehicle may exhibit a harsh shift condition and/or Malfunction Indicator Light (check engine light) ON condition that is specifically related to diagnostic codes P0750, P0753, P0755, P0758, and/or P1760. We at Toyota care about your overall experience with your vehicle. To assure you that we stand behind our product, we are offering an enhancement of the warranty coverage on your vehicle for this specific condition. Warranty Enhancement Coverage This warranty enhancement is offered for a period of 10 years or 150,000 miles from the vehicle s inservice date, whichever occurs first, for a harsh shift condition of the automatic transaxle and/or illumination of check engine light with the following codes P0750, P0753, P0755, P0758, and/or P1760. Should you experience this condition any Toyota dealer will inspect the vehicle to verify the condition. If the condition is verified, the dealer will repair your vehicle at no charge by replacing the Engine Control Module (ECM) or the ECM and the automatic transaxle under the terms of this Customer Support Program. Please note that in the majority of cases, the repair will only require the replacement of the ECM. This offer is limited to your specific vehicle whose Vehicle Identification Number (VIN) is printed above and is subject to the same conditions set forth in your Owner s Warranty Information booklet, with the exception of this warranty coverage enhancement. Damage incurred from abuse, a crash, vandalism and/or other impact is not covered by the New Vehicle Limited Warranty or this warranty enhancement. Please note that this coverage is for warranty work performed at an authorized Toyota dealer only. What should you do? If you have not experienced this condition, please insert this letter into your Owner s Warranty Information booklet for future reference. In the event that this condition has occurred on your vehicle, you may notice the check engine light ON * and/or your vehicle may exhibit a harsh shift condition of the automatic transaxle. If this should occur, contact any Toyota dealer and make arrangements for diagnosis and, if applicable, repair. Please present this notice to the Toyota dealer when you bring the vehicle in for your appointment. * Condition must be related to diagnostic codes P0750, P0753, P0755, P0758, and/or P1760 If you would like to update your vehicle ownership or contact information, please go to www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
What if you have previously paid for the repair of your vehicle for this specific condition as it applies to your 2001 through 2003 model year RAV4 vehicle? If you have previously paid for the replacement of the Engine Control Module (ECM) or the ECM and the automatic transaxle for this specific condition on your vehicle (VIN noted above), during the applicable period, please mail a copy of your repair order which includes the reason for the repair/replacement, proof-of-payment, and proof-of-ownership to the following address for reimbursement consideration: Toyota Motor Sales, U.S.A., Inc. Toyota Customer Experience, WC 10 19001 South Western Avenue Torrance, CA 90509 Include your name, address, and telephone number(s) in your request. Please allow 4 to 6 weeks to process your request. We have sent this notice in the interest of your continued satisfaction with our products. Sincerely, TOYOTA MOTOR SALES, U.S.A., INC.
Customer Support Program (CSP) Certain 2001 through 2003 Model Year RAV4 Vehicles with Automatic Transaxle Specific Malfunction Indicator Light ON and/or Harsh Shift of Automatic Transaxle Background Toyota has received reports that certain 2001 through 2003 model year RAV4 vehicles equipped with an automatic transaxle may exhibit a harsh shift condition and/or a Malfunction Indicator Light (check engine light) ON condition with one of the following codes: P0750 P0753 P0755 P0758 P1760 Q1: What is the condition? A1: On certain 2001 through 2003 model year RAV4 vehicles equipped with an automatic transaxle, the vehicle may exhibit a harsh shift condition and/or Malfunction Indicator Light (check engine light) ON condition that specifically relates to diagnostic codes P0750, P0753, P0755, P0758, and/or P1760. We at Toyota care about our customers overall experience with their vehicle. To assure them that we stand behind our product, we are offering an enhancement to the warranty coverage for this specific condition. Q2: What is the cause of this condition? A2: Solder located in one of the electric circuits of the Engine Control Module (ECM) may peel over time. This is the major contributor for this condition. Q3: Are there any warnings that this condition exists? A3: Yes, the vehicle s automatic transaxle may exhibit a harsh shift condition and/or check engine light ON condition with diagnostic codes P0750, P0753, P0755, P0758, and/or P1760. Q4: Which and how many vehicles are covered by this CSP? A4: There are approximately 235,500 RAV4 (2001 through 2003 model year) vehicles covered by this CSP. Model 2001 UIO 2002 UIO 2003 UIO Total RAV4 with Automatic Transaxle 77,100 87,600 70,800 235,500 Q5: What is the production period of the vehicles covered by this CSP? A5: The RAV4 vehicles covered by this CSP were produced from July 2000 to July 2003. Q6: Are there any other Toyota, Lexus or Scion vehicles which may exhibit this condition? A6: No. This specific condition only affects certain 2001 through 2003 model year RAV4 vehicles equipped with an automatic transaxle. Q7: What are the details of the CSP Coverage? A7: This warranty extension is offered for a period of 10 years or 150,000 miles, from the vehicle s in-service date, which ever occurs first, for harsh shift condition of the automatic transaxle and/or illumination of the Malfunction Indicator Light (check engine light) with the following codes P0750, P0753, P0755, P0758, and/or P1760. If the customer experiences this condition, any Toyota dealer will inspect the vehicle to verify the condition. Once the condition is verified, the dealer will repair the vehicle at no charge to the owner. The repair will entail replacing the Engine Control Module (ECM) only or replacing the ECM and the automatic transaxle under the terms of this CSP. In the majority of cases, the repair will only require the replacement of the ECM. Q8: What is Toyota going to do? A8: Owners of vehicles that are covered by this CSP will receive a notification via first class mail starting in middle July 2010. Owners of vehicles exhibiting this condition will be instructed to take their vehicles to an authorized Toyota Dealer for diagnosis and if applicable repair. If the condition is verified, the dealer will need to repair the vehicle by replacing the Engine Control Module (ECM) and/or automatic transaxle under the terms of this CSP. In the majority of cases, the repair will only require replacement of the ECM.
Q9: If repair is necessary, how long will it take? A9: Following the inspection, if the replacement of the ECM and/or the transaxle is necessary, the vehicle will need to be available for several days based upon the dealer s work schedule and parts availability. Q10: What should an owner do if the vehicle exhibits this condition? A10: If a vehicle exhibits this condition, the owner is requested to contact any Toyota dealer and make arrangements for diagnosis and, if applicable, repair. Q11: What if an owner has previously paid for repairs to his/her RAV4 vehicle for this condition? A11: Owners that have previously paid for replacement of the ECM or the ECM and the automatic transaxle to address this specific condition should refer to their owner letter for reimbursement consideration instructions. Q12: What if an owner has additional questions or concerns? A12: Owners with questions or concerns are asked to please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific Standard Time.