IMPORTANT SAFETY RECALL DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA Recall ID: Ford: 18V214 NHTSA Recall ID: Forest River: 18V269 <<DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> O Integrity O Safety O Quality O Customer Service May 4, 2018 Pursuant to USC49CFR 577.13 Notification to Dealerships and Distributors Paragraph B It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law. Forest River motorized and towable products are contained in this section- CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5 Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. Forest River Office of Corporate Compliance ( OCC ) has decided that a safety defect exists in certain 2018 - GLAVAL GLAVAL CONCORD II and STARCRAFT XLT transit bus. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River. The identified VIN referenced in the attached document(s). The designated Date range of production is February 2018 through March 2018 DEFECT/NONCOMPLIANCE: According to the recall notice provided by Ford; A clip that secures the transmission cable to the transmission may not be seated properly. EVALUATION OF RISK: According to the recall notice provided by Ford; The driver may experience the following if this condition occurs: Unintended vehicle movement or roll away, if the parking brake is not applied, increasing the risk of a crash or injury. When exiting the vehicle, the ignition key (if equipped) can be removed with no instrument panel warning message or chime indicating that the transmission is not in Park. The transmission gear as displayed in the instrument cluster may be different than indicated by the position of the transmission shift lever. No ability to restart the vehicle, unless the transmission gear as displayed in the instrument cluster is Park or Neutral. These conditions increase the risk of a crash or injury. ACTION: The remedy for this recall is available at any local Ford/Lincoln Service Center. Please find the attached notification letter from Ford Motor Company. Please contact any local Ford/Lincoln Service Center without delay and request a service appointment to schedule the free remedy. HELPFUL CONTACT INFORMATION: CONTACT PHONE NUMBER FORD CUSTOMER SERVICE (866) 906-9811 FOREST RIVER GLAVAL CUSTOMER SERVICE (800) 445-2825 FOREST RIVER STARCRAFT CUSTOMER SERVICE (800) 348-7740 Page 1 of 2
IMPORTANT SAFETY RECALL The Recall shall be considered the utmost priority to remedy the 2018 - GLAVAL GLAVAL CONCORD II and STARCRAFT XLT transit bus in question. The retail consumer shall not be charged any amount of monies for remedy to their 2018 - GLAVAL GLAVAL CONCORD II and STARCRAFT XLT transit bus listed under this Recall. If your dealership has already performed the remedy to 2018 - GLAVAL GLAVAL CONCORD II and STARCRAFT XLT transit bus, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2018 - GLAVAL GLAVAL CONCORD II and STARCRAFT XLT transit bus transit bus in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). Notice: In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties. Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership. Sincerely, Forest River, Inc. Engineer Office of Corporate Compliance Page 2 of 2
IMPORTANT SAFETY RECALL DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA Recall ID: Ford: 18V214 NHTSA Recall ID: Forest River: 18V269 <<VIN>> <<OWNER NAME/DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> O Integrity O Safety O Quality O Customer Service May 4, 2018 Dear Forest River Customer: This Notice applies to your vehicle VIN listed above. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act (US) and the Motor Vehicle Safety Act (Canada). Forest River Office of Corporate Compliance ( OCC ) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2018 - GLAVAL GLAVAL CONCORD II and STARCRAFT XLT transit bus. WHAT IS THE DEFECT/NONCOMPLIANCE? According to the recall notice provided by Ford; A clip that secures the transmission cable to the transmission may not be seated properly. EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. According to the recall notice provided by Ford; The driver may experience the following if this condition occurs: Unintended vehicle movement or roll away, if the parking brake is not applied, increasing the risk of a crash or injury. When exiting the vehicle, the ignition key (if equipped) can be removed with no instrument panel warning message or chime indicating that the transmission is not in Park. The transmission gear as displayed in the instrument cluster may be different than indicated by the position of the transmission shift lever. No ability to restart the vehicle, unless the transmission gear as displayed in the instrument cluster is Park or Neutral. These conditions increase the risk of a crash or injury. WHAT IS FORD GOING TO DO? The remedy for this recall is available at any local Ford/Lincoln Service Center. Please find the attached notification letter from Ford Motor Company. WHAT SHOULD YOU DO? Please contact any local Ford/Lincoln Service Center without delay and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for making arrangements to have the work completed. Please state you have been notified by Forest River and Ford of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION? If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Please contact Ford Customer Service to arrange reimbursement. What if you no longer own this vehicle? If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner. PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS. Page 1 of 2
IMPORTANT SAFETY RECALL MAY FOREST RIVER ASSIST YOU FURTHER? If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below: CONTACT PHONE NUMBER FORD CUSTOMER SERVICE (866) 906-9811 FOREST RIVER GLAVAL CUSTOMER SERVICE (800) 445-2825 FOREST RIVER STARCRAFT CUSTOMER SERVICE (800) 348-7440 If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590 Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: Ford: 18V214 Recall ID: Forest River: 18V269 Sincerely, Forest River, Inc. Engineer Office of Corporate Compliance Page 2 of 2