Cruise Operations and Ground Transportation Handbook Season

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Cruise Operations and Ground Transportation Handbook 2017-2018 Season

Table of Contents Introduction 3 Acronyms 4 Contact List 4 SP Plus Curbside Management Joint Venture 4 Cruise-Charter Bus Procedures Arriving from the Ports 5 Preliminary Set up 5 Unloading Provisions 5 Buses Upper Level 5 Contingency staging for cruise bus activity 6 Curbside Bus Lane Pick up and Drop off 7 GTA-1 Upper Level 8 GTA-2 Upper Level 9 GTA-3 Upper Level 10 GTA-4 Upper Level 11 Terminal Map 12 Airline Directory 13 Carousel Assignments 13 Passenger Overflow Queue Lines 14 Cruise-Charter Bus Procedure Departing to Ports 18 Meet & Greet Personnel 18 Cruise Passengers and Prearranged: Terminal Assembly Points 19 Ground Transportation Staging Areas & Holding Lots 23 Cruise Procedure Departing to Ports (Lower Level) 27 Authorized Passenger Loading 28 Optional Loading Zone 31 Upper Level Roadway Staging 32 Lower Level Roadway Staging 33 Wrap-Up 34 Provisions All Terminals 24 Authorized Vehicles 34 Baggage Truck Loading 35 Remote Baggage Screening (RBS) Facility 35 Ground Transportation Information Booth 37 Rental Car Center (RCC) Shuttle Stop 38 Cruise Season Schedule 40 2

Introduction Welcome to the 2017-2018 Cruise Season at Fort Lauderdale-Hollywood International Airport. The Broward County Aviation Department (BCAD) expects, once again, to have a record number of cruise passengers use the Airport this season. It will take a total team effort among BCAD, Airlines, Cruise Lines, Meet & Greet Personnel, SP Plus Curbside Management Joint Venture and the Bus Operators to move the passengers and their baggage between the Airport and the Ports. BCAD has developed this Cruise Operations and Ground Transportation Handbook as a guideline to follow when dropping off and picking up cruise passengers and baggage at the Airport. The procedures outlined in this handbook have been developed and modified throughout the years with input from its users and will continue to be adjusted as operational requirements dictate. Please read and discuss these procedures with your staff. It is important that we all follow these procedures to ensure a successful season. Coordination meetings will take place on Saturday during the season. The meetings will be held in the Terminal 4, Conference Rooms B and/or C at 8:45 A.M. BCAD Operations is requesting a representative attend from the following; BCAD Duty Supervisor, Cruise Meet & Greet personnel, BSO and SP Plus Curbside Joint Venture. If you prefer, you may call in using Conference Call Number 1-888-204-5987, Access Code 5068035. With your continuing cooperation, we will be able to move passengers to and from the Ports safely and efficiently. Good luck and have a great season! 3

Acronyms AOCC= Airport Operations Control Center ARFF = Aircraft Rescue Fire Fighting ASO =Airport Safety Officer BCAD =Broward County Aviation Department BSO CBP FAA FIS FLL GTA RBS TSA = Broward Sheriff s Office = U.S. Customs and Border Protection =Federal Aviation Administration =Federal Inspection Station =Fort Lauderdale-Hollywood International Airport =Ground Transportation Area =Remote Baggage Screening =Transportation Security Administration SP Plus =SP Plus Curbside Management Joint Venture Contact List Airport Operations Control Center: (954) 359-1201 BCAD Operations Duty Supervisor: (954) 359-1201 BSO (non-emergency): (954) 764-3911 SP Plus On Duty Supervisor: (954)-270-9535 SP Plus Curbside Management JV has been engaged by BCAD to provide Ground Transportation Management Services at the Airport. These services include but are not limited to, the management of the Staging Lot and Ground Transportation Areas used by Charter Buses providing service to the Seaport. SP Plus personnel are available to provide curbside assistance to seaport passengers, and assist bus operators with expediting the passenger loading process. 4

Cruise Charter Bus Procedures Arriving from Seaports Preliminary Set-up By 8:00AM on cruise days, designated areas (bus lanes) will be cleared of all vehicles by BSO, and SP Plus will monitor and assist in accordance with the plan. Unloading Provisions 1. Sufficient number of baggage carts, in good working condition, will be provided at the debarking locations by Smarte Carte Agents. If additional carts are needed, call the Airport Operations Control Center at (954) 359-1201. 2. Airlines are to have sufficient skycap personnel available. 3. Cruise Lines will provide Customer Service Representatives. 4. SP Plus will assign staff for unloading coordination. 5. BSO will provide sufficient ASO/BSO personnel for traffic control. Buses (Upper Level) 1. The first stop, Ground Transportation Area (GTA) GTA-1, is for airlines in Terminal 1 (A, B and C Concourses), the second stop, GTA-2, is for airlines in Terminals 2 and 3 (D, E and F Concourses), the third stop is GTA-4 for airlines in Terminals 4 (G and H Concourses). 2. Buses will pull into the bus lanes and park as directed by BCAD, SP Plus or BSO. 3. Drivers will have passengers remain on board during the unloading of their baggage. 4. Once the baggage has been unloaded, passengers will be allowed to debark from the buses and the buses will leave immediately. 5. Passengers will identify their baggage and proceed to the respective airline check-in counters. 6. No loading of passengers or luggage from the left side of the charter bus. 5

Contingency Staging for Cruise Bus Activity In the event the GTA s on the departure level become congested with charter buses unloading passengers, the following steps will be implemented: SP Plus will advise charter /cruise bus operators of the contingency staging area across from Terminal 1 on the east end. Academy Bus supervisor, who is the largest cruise bus operator permitted at FLL, will communicate with SP Plus via cell phone. SP Plus will contact BCAD Supervisor on duty and advise they are initiating the contingency charter/cruise bus staging area. When a GTA space becomes available the first bus in line at the staging area will be dispatched. SP Plus, as normal operation, will ensure that all buses follow the rules and regulations of FLL regarding expediting unloading or luggage first and then passengers, as well as NO DWELLING and NO ANGLED PARKING at the GTA s. 6

Curbside Bus Lane Pick-Up and Drop-Off 1. Buses will park curbside in a single file line with enough space between each bus to maneuver in and out of the location easily. 2. This procedure will be monitored by BSO, SP Plus and BCAD. Double Parking Prohibited 7

Upper Level Airport Roadway 8

9

10

11

12

Alaska Allegiant Bahamasair JetBiue (Cancun & Cuba only I Silver Airways Sout hw est United Virgin America WestJet Download the FLL Airport App FLL.net Twitter.com/ FLLFiyer Carousel Terminal! Airline 1 United Airlines 2 Silver 3 Allegiant/ Alaska/Virgin America/WesUet (Overflow on Carousel4) 4 Bahamas Air s Southwest (Overflow on Carousel4) 6 Southwest (Overflow on Carousel 4) Carousel Terminal3 Airline 2 American Airlines 3 American Airlines (Overflow on Carousel 4) 4 Air Transat 5 JetBiue 6 JetBiue 7 Jet Blue 8 JetBiue Terminal 2 Carousel Airline 1 Air Canada 2 Overflow Delta & Air Canada 3 Delta 13

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17 Terminal Four Departure Level

Cruise-Charter Bus Procedures Departing to Seaports Meet & Greet Personnel It will be the function of the Meet and Greet personnel to gather their groups, ensure all passengers claim their baggage, and assemble groups in designated areas prior to their departure from the Airport. While waiting for cruise passengers, meeters and greeters should stay clear from escalator thresholds. 1. BCAD has established the use of mobile cruise podiums in designated assembly areas. Areas shall remain clean and free from paper, coffee cups and other items on and around the area. 2. Each cruise line will have no more than one cruise podium in each terminal baggage claim area. 3. The cruise podiums will be used by cruise line representatives for passenger processing. Cruise lines will be assigned positions to locate their cruise processing podium and assemble groups. 18

Terminal One Baggage Claim -@ @ ~ @ I ~: ::::;, :-::::::~:::oo:: : :,:: ::m :::::: :!:::::;:: : : ::::l ~ l 1 ~:::~: :: ::::: : ::::: :: :::::::::::'::1 1 sl ll!!!lila'l~ll!il! l!lllll l l l m!ii ~ :: ::::l : :::; : :~: : :oo:::::' l::;: ::: : ::',',t 1 13 #2-13 13 #413 CRUISE ASSEMBLY POINTS PREARRANGED MEETING POINTS.. ~.ar.l -~ 19

20

Terminal Three Baggage Claim @ ~ I ~ LEGEND /!!"_ f CRUISE ASSEMBLY POINTS - PREARRANGED MEETING POINTS GROUND TRANSPORTATION BOOTH 21

Terminal Four Baggage Claim And Commuter Terminal I ' 4;'- I I I I ~ ~ 0 "' _,.,_.jill.._! -..,D"j-~----- 0 CJ CRUISE ASSEMBLY POINTS PREARRANGED MEETING POINTS GROUND TRANSPORTATION 22

Ground Transportation Staging Area Buses are prohibited from staging at the Terminals, GTAs or Airport roadways. Buses staging prior to the assembly of the passenger loads must stay in the Staging Lot located at the Northwest quadrant of the Airport Perimeter Road. Buses are to stage only in the designated charter bus area of the lot. Buses must coordinate (cell phone or radio) with the cruise line Meet and Greeter person physically located at the Airport Terminals and leave the Staging Lot only when the greeter verifies that all passengers and their baggage are assembled and ready for immediate pick up at the terminals. Ground Transportation Holding Lot Locations Ride Sharing/Motor Coach/ Shared Ride Hold Lot LOCATION: 1800 SW 36th Street Fort Lauderdale, FL 33315 Taxi Hold Lot LOCATION: 500 NE 10th Street Dania Beach, FL 33315 23

24

25

26

Cruise Procedure Departing to the Seaports (Lower Level) Do not call buses to GTAs until all passengers and baggage are ready to load. The specified assembly areas are designated to not interrupt or interfere with the normal transition of other passengers. The following are the primary assembly points: a. Terminal -1- See Page 19 b. Terminal -2- See Page 20 c. Terminal -3- See Page 21 d. Terminal -4- See Page 22 It is of the utmost importance that the Meet and Greet personnel ensure that all escalators, doorways, exits, and walkways are not blocked and do not create hazards by piling up baggage or gathering more passengers than an area can accommodate. Avoid using Smarte Cartes in the assembly areas. NOTE: All Meet and Greet personnel will follow the directions of BSO Officers and BCAD on-site personnel. Cruise Line personnel and/or their representatives may not utilize the counters located in the Baggage Claim Areas of the Terminals for business or personal use without a written Agreement with BCAD. 27

Authorized Passenger Loading Active Loading is defined as all passengers and baggage in place curbside, being loaded into a vehicle. Absolutely no dwelling is permitted. Unattended vehicles curbside or in any commercial areas are strictly prohibited. NOTE: Broward County Transit (BCT) is located at the Rental Car Center (RCC) Bus way, Stop#7. Vehicles are not to be at the terminals prior to the full assembly of all passengers and their baggage. All passengers and baggage must be in place before a vehicle is called in. Transportation Dispatchers and/or Cruise Representative must be on-site to facilitate passenger movement and loading. Baggage should be lined up neatly and out of the way of pedestrian traffic. SP Plus will monitor and assist in the loading zones to ensure only active loading; no buses will be permitted to dwell. Buses will pull into the bus lane curbside in a single file line with enough space between each bus to maneuver into and out of the location easily. This procedure will be monitored by BSO, SP Plus and BCAD. 1. GTA-0 (Lower Level): East of Terminal 1 by the Taxi and Go Shuttle Limousine staging area. Active loading inside GTA-0 used for a maximum of four (4) vans or any combination of sedans and vans will not exceed the allocated space. 2. GTA-1 (Lower Level): Between Terminal 1 and Terminal 2. Active loading of up to six (6) buses at the outer curb, just west of the Hotel and Off Airport Parking Shuttle Loading Area. Active loading inside the GTA used for a maximum of four (4) buses. 28

Ride Share pick up locations are located inside GTA 1 Lower Level. 3. GTA-2 (Lower Level): Between Terminal 2 and Terminal 3. Active loading curbside used for a maximum of two (2) buses or four (4) vans or any combination of buses and vans that will not exceed the allocated space. Assigned space for Tri-Rail buses and SunTrolly must not be used for cruise passenger loading. 4. GTA-3 (Lower Level): Between Terminal 3 and Terminal 4. Active loading curbside used for a maximum of two (2) buses or three (3) vans or any combination of buses and vans that will not exceed the allocated space at any one time. 29

Ride Share pick up will be located inside GTA 3 Lower Level. 5. GTA-4 (Lower Level): East of Terminal 4 will be available for Tri Rail and Sun Trolley as well as Off Airport Parking and Hotel and Motel Operations. 30

Optional Loading Zones (prior authorization required) 1. Upper Level Loading a. Upon SP Plus direction and notification to BCAD, Upper Level outbound bus loading may be allowed only when debarkation from the Seaports has been completed. (BCAD will make provisions, when necessary to accommodate Upper Level loading prior to the completion of debarkation). 2. Lower Level Loading a. SP Plus will utilize inside of GTA1 and GTA3 as optional loading areas, if and when it becomes necessary. IN THE INTEREST OF PUBLIC SAFETY, BAGGAGE WILL NOT REMAIN CURBSIDE OR ON SIDEWALK UNLESS ACTIVE LOADING INTO A VEHICLE IS IN PROGRESS. 31

Upper Level Airport Roadway TERMINAL 1...... <( "' Q = = "" Q u N NOT TO SCALE UPPER LEVEL DRIVE LEGEND: - SHERIFF VEHICLE ONLY A. CUSTOMS AND BOARDER PROTECTION (Ramp Side T4) VALET PARKING AUTHORIZED VEHICLE ONLY RENTAL CAR CENTER = CRUISE BUS - DELIVERY VEHICLE- NOT AUTHORIZED UPPER LEVEL LIVE MEDIA.A TRANSPORTATION SECURITY ADMINISTRATION - EMPLOYEE SHUTTLE - NOTE: Vehicle must be attended at all times. All vehicles are subject to security inspection. Deliveries 24/7 lower level, Gat e 100 & Garages. 09/21/2017 32

Lower Level Airport Roadway ap-up 33

Wrap Up Last bus is to be confirmed to BSO and BCAD by bus and/or cruise line representatives. BCAD Operations contacts the AOCC for the removal of cones. The AOCC with then contact BSO. Provisions for All Terminals 1. All bus operators and cruise/chartered tour personnel will follow the directions of the BSO officers, BCAD personnel, and SP Plus personnel on-site. 2. BSO and BCAD reserve the right to proportionally allocate available loading/unloading space for buses based on the operating configurations (baggage volume and passenger loads) to maximize curb utilization. Authorized Vehicles 1. All companies and vehicles engaging in prearranged transportation must have and display a Ground Transportation Permit. Information regarding Permit/Transponder can be obtained by contacting SP Plus at (954) 359-5522 or Environmental Licensing and Building Permitting Division at (954) 765-4400 during normal business hours (M-F 8:00-4:30), or for additional information visit the Airport website at www.fll.net. Prearranged a. Prearranged Ground Transportation Services: The term Prearranged Ground Transportation Services shall mean the transportation for compensation of any passenger who prearranges for transportation services prior to the arrival at the Airport Terminal Complex. The term Prearranged Ground Transportation Services shall not include rental car operations whether located on the Airport or off the Airport, or any taxi, limousine, van, or shuttle service operating at the Airport under a current lease, license, permit or concession agreement and, in addition, shall not include any hotel or motel accommodation that operates any motor vehicle provided as a courtesy vehicle to a customer who pays for the primary service with transportation included as an ancillary benefit. b. Violators will be cited in accordance with Chapter 2. Article 3. Sec. 2-46F of the Broward County Ordinances; which reads as follows: Any person engaged in providing Prearranged Ground Transportation Services at the Airport shall provide transportation services only to persons at the Airport who have prearranged for such services. Employees, agents, or representatives of any permittee providing Prearranged Ground Transportation Services are expressly prohibited from the solicitation of business in any manner whatsoever while present on the Airport. 34

2. No area is reserved as exclusive to any bus or cruise company. 3. Vehicles will be required to vacate designated areas when not actively loading or unloading. 4. BSO, BCAD personnel and SP Plus personnel reserve the right to proportionally allocate available loading/unloading space among buses based on operating configurations (baggage volume and passenger loads) to maximize curb utilization Baggage Truck Loading LANDSIDE DISCRETIONARY PROVISION WITH PRIOR APPROVAL 1. Landside baggage trucking will be at the discretion of SP Plus, coordinated through BCAD and BSO. Maximum vehicle size will not exceed 20 feet. 2. Prearranged areas for the dedicated baggage vehicles will be assigned for continuous active loading only. Vehicles must be attended by drivers at all times. 3. Current designated locations are as listed below: a. Terminal 1, C-Concourse. Maximum of three (3) baggage trucks at the west-end of Terminal 1, by the utility room. b. Terminal 2, D-Concourse. i. East of Terminal 2, there are two designated spots for baggage trucks. ii. Maximum of two (2) trucks by gate L530. Maximum of two (2) trucks can be loaded west of Terminal-2. c. Terminal -3 South, F-Concourse. There are Two (2) spaces available to the south of gate 520 to load baggage trucks in GTA-3. Gate 520 is for emergency use only and the area must not be blocked. Contact the Operations Supervisor in advance at (954) 816-6498. Remote Baggage Screening (RBS) Facility The Remote Baggage Screening Facility will be available for sorting of bags. It is located at the former BCAD East Side Maintenance Building, 3545 SW 2 nd Ave. Air carriers will be able to check baggage at the Seaport and transport it directly to the facility. The facility will be open Saturday, Sunday, and Holidays as needed. The Remote Baggage Screening Facility will be available this cruise season. The facility will be open from 0800-1300 during the season by contacting the BCAD Operations Supervisor at (954) 816-6498. Should there be a need to open it for any reason other than cruise passengers screening, BCAD will remain on standby to open it. Requests to open the facility at times other than the scheduled time must come directly from an air carrier to the Director of Operations. 35

Landside View Airside View 36

Ground Transportation Information Booth Ground Transportation Booths The booths are located in the arrivals baggage claim level of each terminal. SP Plus Customer Service Agents staff the booths, and are trained to provide information on all ground transportation options. 37

Rental Car Center- (RCC) Shuttle Stop Designated stops for the RCC have been established in the following locations. GTA 2 GTA 3 GTA 4 38

NO Soliciting No person(s) not authorized by Broward County Aviation Department Shall offer; solicit or provide ground transportation services to passengers under penalty of law. Broward County Ordinance 22.1/2 Violators will be prosecuted and are subject to fine, imprisonment or both 39

Cruise Schedule MULTI-DAY CRUISE SCHEDULE - 2017/2018 SEASON WITH GUEST CAPACITY JAN. 2018 Port Everglades Port of Miami # OF SHIPS SHIP PAX # OF SHIPS SHIP PAX TOTAL PAX DATE DAY PEV CAPACITY POM CAPACITY CAPACITY 1 MON 2 750 0 0 750 2 TUE 4 6,126 3 7,080 13,206 3 WED 8 12,049 5 8,953 21,002 4 THU 4 6,458 0 0 6,458 5 FRI 5 6,718 4 8,953 15,671 6 SAT 6 15,723 5 16,798 32,521 7 SUN 7 19,460 4 13,670 33,130 8 MON 3 7,754 2 4,446 12,200 9 TUE 2 4,100 0 0 4,100 10 WED 2 1,882 0 0 1,882 11 THU 1 540 0 0 540 12 FRI 2 3,622 3 7,146 10,768 13 SAT 6 17,827 5 16,450 34,277 14 SUN 8 25,026 4 14,800 39,826 15 MON 3 3240 2 4446 7,686 16 TUE 2 750 0 0 750 17 WED 5 5,954 1 2,700 8,654 18 THU 3 5,078 0 0 5,078 19 FRI 4 7,919 4 10,253 18,172 20 SAT 8 20679 5 16798 37,477 21 SUN 5 11,854 4 13,514 25,368 22 MON 3 5078 2 4,446 9,524 23 TUE 4 5,116 2 6,105 11,221 24 WED 5 7,260 0 0 7,260 25 THU 2 750 2 6,593 7,343 26 FRI 3 5,916 4 9,904 15,820 27 SAT 7 19,453 5 18,100 37,553 28 SUN 7 22,028 2 7,835 29,863 29 MON 3 7709 4 9838 17547 30 TUE 1 540 1 750 990 31 WED 2 1,882 1 2,700 4,582 GRAND TOTAL 127 259241 74 212278 471,219 PEV = Port Everglades POM = Port of Miami 40

MULTI-DAY CRUISE SCHEDULE - 2017/2018 SEASON WITH GUEST CAPACITY FEB. 2018 Port Everglades Port of Miami # OF SHIPS SHIP PAX # OF SHIPS SHIP PAX TOTAL PAX DATE DAY PEV CAPACITY POM CAPACITY CAPACITY 1 THU 2 4,868 0 0 0 2 FRI 3 5,882 3 8,253 14,135 3 SAT 6 17465 5 16,798 34263 4 SUN 8 19,936 5 17,473 37,409 5 MON 4 7568 4 9116 16684 6 TUE 3 3,864 1 1,200 5,064 7 WED 4 3,940 0 0 3,940 8 THU 3 4,310 1 2,634 6,944 9 FRI 2 4,149 5 9,824 13,973 10 SAT 6 17573 6 18926 36499 11 SUN 7 22,922 1 4,028 26,950 12 MON 2 2800 3 7080 9880 13 TUE 1 540 0 0 540 14 WED 3 3,986 1 2,700 6,686 15 THU 2 4,868 1 3,959 8,827 16 FRI 3 6,144 6 12,628 18,772 17 SAT 6 17465 5 16,798 34263 18 SUN 8 24,110 4 13,514 37,624 19 MON 5 10661 4 7,954 18615 20 TUE 2 750 1 3,963 4,713 21 WED 4 4,582 0 0 4,582 22 THU 3 3,010 1 2,634 5,644 23 FRI 2 3,622 3 7,204 10,826 24 SAT 5 14491 5 18100 32591 25 SUN 8 25,026 3 11,794 36,820 26 MON 3 6144 5 11,038 17182 27 TUE 2 3,732 0 0 3,732 28 WED 4 7,290 0 0 7,290 GRAND TOTAL 111 251,698 73 207,618 454,448 PEV = Port Everglades POM = Port of Miami 41

MULTI-DAY CRUISE SCHEDULE - 2017/2018 SEASON WITH GUEST CAPACITY MARCH 2018 Port Everglades Port of Miami # OF SHIPS SHIP PAX # OF SHIPS SHIP PAX TOTAL PAX DATE DAY PEV CAPACITY POM CAPACITY CAPACITY 1 THU 2 4,868 1 750 0 2 FRI 2 4,149 4 11,011 15,160 3 SAT 7 20,547 5 9,206 29,753 4 SUN 6 16,790 3 7,274 24,064 5 MON 3 5078 4 9206 14284 6 TUE 2 750 0 0 750 7 WED 4 5,286 0 0 5,286 8 THU 4 5,902 3 7,793 13,695 9 FRI 4 5,254 4 9,206 14,460 10 SAT 7 18261 5 18100 36361 11 SUN 9 24,086 3 8,585 10,991 12 MON 5 7642 4 9838 17480 13 TUE 2 1,346 0 0 1,346 14 WED 2 750 1 2,700 3,450 15 THU 3 5,078 0 0 5,078 16 FRI 3 3,832 5 13,013 16,845 17 SAT 8 19017 5 16,798 35815 18 SUN 8 21,048 5 14,714 35,762 19 MON 3 7358 4 9,650 17008 20 TUE 3 5,948 0 0 5,948 21 WED 3 4,362 1 750 5,112 22 THU 2 1,136 1 2,634 3,770 23 FRI 2 4,149 5 12,128 16,277 24 SAT 7 19489 5 18,100 37589 25 SUN 8 23,806 2 7,835 31,641 26 MON 1 540 4 9838 10378 27 TUE 1 540 0 0 540 28 WED 3 5,076 2 3,400 8,476 29 THU 4 7,116 0 0 7,116 30 FRI 3 6,590 4 11,011 17,601 31 SAT 6 17401 5 16798 GRAND TOTAL 127 273,195 85 230,338 503,533 PEV = Port Everglades POM = Port of Miami 42

MULTI-DAY CRUISE SCHEDULE - 2017/2018 SEASON WITH GUEST CAPACITY APRIL 2018 Port Everglades Port of Miami # OF SHIPS SHIP PAX # OF SHIPS SHIP PAX TOTAL PAX DATE DAY PEV CAPACITY POM CAPACITY CAPACITY 1 SUN 7 19,492 4 13,514 33,006 2 MON 5 10073 3 7204 17277 3 TUE 4 9,798 0 0 9,798 4 WED 2 1,882 0 0 1,882 5 THU 1 540 1 2,634 3,174 6 FRI 2 836 4 9,904 10,740 7 SAT 3 8125 5 18100 26225 8 SUN 7 21,832 2 7,835 29,667 9 MON 4 6800 5 12284 19084 10 TUE 3 2,724 0 0 2,724 11 WED 4 6,844 1 2,700 9,544 12 THU 1 540 0 0 540 13 FRI 2 540 4 11,011 11,551 14 SAT 6 17275 4 13948 31223 15 SUN 4 12,426 5 16,364 28,790 16 MON 2 4100 3 7204 11304 17 TUE 1 540 0 0 540 18 WED 3 3,986 1 700 4,686 19 THU 1 540 1 2,634 3,174 20 FRI 4 7,404 4 9,904 17,308 21 SAT 5 9939 3 11050 20989 22 SUN 6 15,300 4 11,087 26,387 23 MON 1 540 6 13514 14054 24 TUE 1 540 0 0 540 25 WED 2 540 1 2,700 3,240 26 THU 1 540 0 0 540 27 FRI 2 1,242 3 7,204 8,446 28 SAT 5 14701 3 9748 24449 29 SUN 2 5,940 3 10,664 16,604 30 MON 2 1462 4 9650 11112 GRAND TOTAL 93 187,041 74 211,557 398,598 PEV = Port Everglades POM = Port of Miami 43

MULTI-DAY CRUISE SCHEDULE - 2017/2018 SEASON WITH GUEST CAPACITY MAY 2018 Port Everglades Port of Miami # OF SHIPS SHIP PAX # OF SHIPS SHIP PAX TOTAL PAX DATE DAY PEV CAPACITY POM CAPACITY CAPACITY 1 TUE 2 3,654 0 0 3,654 2 WED 2 2,578 0 0 2,578 3 THU 2 750 0 0 750 4 FRI 2 750 6 13,580 14,330 5 SAT 5 11350 3 11050 22400 6 SUN 6 17780 2 4712 22492 7 MON 3 2008 3 7204 9212 8 TUE 2 750 0 0 3,450 9 WED 2 750 1 2,700 3,450 10 THU 3 2,130 0 0 2,130 11 FRI 2 3,654 4 8,030 11,684 12 SAT 3 8993 3 9748 18741 13 SUN 2 5940 3 10664 16604 14 MON 1 540 4 10054 10594 15 TUE 2 1,798 0 0 1,798 16 WED 1 540 0 0 540 17 THU 1 540 1 2,634 3,174 18 FRI 1 540 3 7,204 7,744 19 SAT 4 12107 3 11050 23157 20 SUN 2 5940 2 4854 10794 21 MON 2 540 4 9838 10378 22 TUE 1 540 0 0 540 23 WED 1 540 0 0 540 24 THU 2 3,514 0 0 3,514 25 FRI 1 540 4 10,054 10,594 26 SAT 3 9133 3 9748 18881 27 SUN 2 5940 2 7964 13904 28 MON 2 3514 4 8030 11544 29 TUE 1 540 0 0 540 30 WED 1 540 0 0 540 31 THU 2 1,242 1 2,634 3,876 GRAND TOTAL 64 106,021 56 151,752 257,773 PEV = Port Everglades POM = Port of Miami 44

MULTI-DAY CRUISE SCHEDULE - 2017/2018 SEASON WITH GUEST CAPACITY JUNE 2018 Port Everglades Port of Miami # OF SHIPS SHIP PAX # OF SHIPS SHIP PAX TOTAL PAX DATE DAY PEV CAPACITY POM CAPACITY CAPACITY 1 FRI 1 540 3 7,204 7,744 2 SAT 4 12107 4 13900 26007 3 SUN 2 5940 1 4028 9968 4 MON 1 540 4 9838 10378 5 TUE 1 540 0 0 540 6 WED 1 540 1 826 1,366 7 THU 2 3,514 0 0 3,514 8 FRI 1 540 3 7,204 7,744 9 SAT 3 9133 4 12598 21731 10 SUN 2 5940 2 7964 13904 11 MON 2 3514 3 7204 10718 12 TUE 1 540 0 0 540 13 WED 1 540 1 826 1,366 14 THU 1 540 1 2,634 3,174 15 FRI 1 540 3 7,204 7,744 16 SAT 4 12107 4 13900 26007 17 SUN 2 5940 1 4028 9968 18 MON 1 540 4 9838 10378 19 TUE 1 540 0 0 540 20 WED 1 540 0 0 540 21 THU 2 3,514 0 0 3,514 22 FRI 1 540 3 7,204 7,744 23 SAT 3 9133 5 13424 22557 24 SUN 2 5940 2 7964 13904 25 MON 2 3514 4 10318 13832 26 TUE 1 540 0 0 540 27 WED 1 540 0 0 540 28 THU 1 540 1 2,634 3,174 29 FRI 1 540 4 10,318 10,858 30 SAT 4 12107 4 13900 26007 GRAND TOTAL 51 101,583 62 174,958 276,541 PEV = Port Everglades POM = Port of Miami 45

MULTI-DAY CRUISE SCHEDULE - 2017/2018 SEASON WITH GUEST CAPACITY JULY 2018 Port Everglades Port of Miami # OF SHIPS SHIP PAX # OF SHIPS SHIP PAX TOTAL PAX DATE DAY PEV CAPACITY POM CAPACITY CAPACITY 1 SUN 2 5,940 2 4,712 10,652 2 MON 1 540 5 9838 10378 3 TUE 1 540 0 0 540 4 WED 1 540 0 0 540 5 THU 2 3,514 0 0 3,514 6 FRI 1 540 4 10,318 10,858 7 SAT 3 9133 4 12598 21731 8 SUN 2 5940 2 7964 13904 9 MON 2 3514 4 10318 13832 10 TUE 1 540 0 0 540 11 WED 1 540 0 0 540 12 THU 1 540 1 2,634 3,174 13 FRI 1 540 4 10,318 10,858 14 SAT 4 12107 4 13900 26007 15 SUN 2 5940 1 4028 9968 16 MON 1 540 5 12952 13492 17 TUE 1 540 0 0 540 18 WED 1 540 0 0 540 19 THU 2 3,514 0 0 3,514 20 FRI 1 540 4 10,318 10,858 21 SAT 3 9133 4 12598 21731 22 SUN 2 5940 2 7964 13904 23 MON 2 3514 4 10318 10858 24 TUE 1 540 0 0 540 25 WED 1 540 0 0 540 26 THU 1 540 1 2,634 3,174 27 FRI 1 540 4 10,318 10,858 28 SAT 4 12107 4 13900 26007 29 SUN 2 5940 1 4028 9968 30 MON 1 540 5 12952 13492 31 TUE 1 540 0 0 540 GRAND TOTAL 50 95,956 65 184,610 280,566 PEV = Port Everglades POM = Port of Miami 46

MULTI-DAY CRUISE SCHEDULE - 2017/2018 SEASON WITH GUEST CAPACITY AUGUST 2018 Port Everglades Port of Miami # OF SHIPS SHIP PAX # OF SHIPS SHIP PAX TOTAL PAX DATE DAY PEV CAPACITY POM CAPACITY CAPACITY 1 WED 1 540 0 0 540 2 THU 2 3,514 0 0 3,514 3 FRI 1 540 4 10,318 10,858 4 SAT 3 9133 4 12598 21731 5 SUN 2 5940 2 7964 13904 6 MON 2 3514 4 10318 13832 7 TUE 1 540 0 0 540 8 WED 1 540 0 0 540 9 THU 1 540 1 2,634 3,174 10 FRI 1 540 4 10,318 10,858 11 SAT 4 12107 4 13900 26007 12 SUN 2 5,940 1 4,028 9,968 13 MON 1 540 5 12952 13492 14 TUE 1 540 0 0 540 15 WED 1 540 0 0 540 16 THU 2 3,514 0 0 540 17 FRI 1 540 4 10,318 10,858 18 SAT 3 9133 4 12598 21731 19 SUN 2 5,940 3 9,914 15,854 20 MON 2 3514 4 10318 13832 21 TUE 1 540 0 0 540 22 WED 1 540 0 0 540 23 THU 1 540 1 2,634 3,174 24 FRI 1 540 4 10,318 10,858 25 SAT 4 12107 4 13900 26007 26 SUN 2 5,940 1 4,028 9,968 27 MON 1 540 5 12952 13492 28 TUE 1 540 0 0 540 29 WED 1 540 0 0 540 30 THU 2 3,514 0 0 3,514 31 FRI 2 1,798 4 10,318 1,798 GRAND TOTAL 51 94,788 63 182,328 277,116 PEV = Port Everglades POM = Port of Miami 47

MULTI-DAY CRUISE SCHEDULE - 2017/2018 SEASON WITH GUEST CAPACITY SEPT. 2018 Port Everglades Port of Miami # OF SHIPS SHIP PAX # OF SHIPS SHIP PAX TOTAL PAX DATE DAY PEV CAPACITY POM CAPACITY CAPACITY 1 SAT 3 9133 3 9748 18881 2 SUN 2 5940 2 7964 13904 3 MON 2 3514 5 13168 16682 4 TUE 1 540 0 0 540 5 WED 1 540 0 0 540 6 THU 1 540 1 2,634 3,174 7 FRI 1 540 4 10,318 10,858 8 SAT 4 12107 3 11050 23157 9 SUN 2 5940 1 4028 9968 10 MON 2 1798 5 12952 14750 11 TUE 1 540 0 0 540 12 WED 1 540 0 0 540 13 THU 1 540 0 0 540 14 FRI 1 540 5 13,168 13,708 15 SAT 3 8993 3 9,748 18741 16 SUN 2 5,940 3 8,790 14,730 17 MON 1 540 4 10318 10858 18 TUE 2 3,654 0 0 3,654 19 WED 1 540 0 0 540 20 THU 1 540 1 2,634 3,174 21 FRI 1 540 3 7,204 7,744 22 SAT 2 6019 3 11048 17067 23 SUN 3 8914 1 4028 12942 24 MON 2 2578 6 13514 16092 25 TUE 1 540 0 0 540 26 WED 1 540 0 0 540 27 THU 1 540 0 0 540 28 FRI 2 3,654 4 10,318 13,972 29 SAT 3 8993 3 9748 18741 30 SUN 2 5940 2 7962 13902 GRAND TOTAL 51 101,217 62 180,342 281,559 PEV = Port Everglades POM = Port of Miami 48