A Guide to the medium General Service. BC Hydro Last Updated: February 24, 2012

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A Guide to the medium General Service Conservation Rate BC Hydro Last Updated: February 24, 2012

Executive summary The way Medium General Service (MGS) accounts pay for electricity is changing. MGS is one of three rate categories for BC Hydro s business customers. By April 1, 2014, all MGS accounts will pay for electricity according to the new MGS Conservation Rate a rate structure that encourages energy conservation and efficiency. MGS accounts will move to the new rate structure on one of three dates: April 1 of 2012, 2013 and 2014. The MGS Conservation Rate encourages you to use less than your average historic usage, called your baseline. If you use less electricity than your baseline, part of your bill is a credit. If you use more than your baseline, part of your bill is a charge. kwh Charge Your Baseline Credit Each month your baseline is calculated as an average of your historical usage. On each bill, you pay for your baseline amount. You then get a credit or charge for the difference between your actual usage and baseline. This document details how the MGS Conservation Rate encourages energy conservation and efficiency. It includes information about how your baselines are calculated and special considerations for new accounts and those experiencing unusual energy usage changes. This guide accompanies the information presented at bchydro.com/mgs. Please visit our website to learn about your bill, watch video tutorials and use forecasting tools to estimate your electricity costs.

Contents Medium General Service (MGS) Accounts... 4 The MGS Interim Rate and What is Changing... 5 The MGS Conservation Rate... 6 Timing of the MGS Conservation Rate...8 Your Baselines...9 Baselines for your first year on the MGS Conservation Rate...9 Subsequent baselines...10 Baselines on your bill...11 Special Considerations...12 New accounts...12 Unusually low usage...12 Significant usage growth...13 Minimum Energy Charge...13 Moving Between Rate Categories... 14 Further Information... 15 Glossary... 16 3

Medium General Service (MGS) Accounts MGS is one of three rate categories for BC Hydro s business customers. Each of your electricity meters is typically considered a separate account and is assigned a rate category based on total annual energy usage or annual peak demand (a measure of your highest rate of usage). Accounts that use less than 550,000 kilowatt hours (kwh) of electricity per year and have an annual peak demand between 35 and 150 kilowatts (kw) are billed as an MGS account. If you have an MGS account, your rate schedule (the code that appears on your bill) is 1500, 1501, 1510 or 1511. On each bill, customers with MGS accounts see: A basic charge to partially cover the fixed costs of service, An energy charge for their total electricity usage measured in kwh A demand charge for their peak demand, the highest rate of electricity usage, measured in kw If applicable, a power factor surcharge, And a rate rider, a small percentage applied to the total charges. Other discounts and minimum charges may also apply. See the pricing table online for more details. bchydro.com/youraccount/content/business_rates_pricing_tables.jsp 4

The MGS Interim Rate and What is Changing Starting April 1, 2012, MGS accounts will move from the MGS Interim Rate to the new MGS Conservation Rate a new rate structure that encourages energy conservation. MGS accounts pay for electricity according to one of two rate structures: the MGS Interim Rate or the new MGS Conservation Rate. On April 1 of 2012, 2013 and 2014, MGS accounts will move from the MGS Interim Rate to the MGS Conservation Rate. This rate structure change only affects the Energy Charge portion of the bill the section where you pay for your total energy usage in the billing period. You will be notified before your MGS account(s) move to the MGS Conservation Rate. MGS accounts that open after April 1, 2012, at a location of a previous MGS account, will be billed on the same rate structure as the previous account. After March 31, 2014, all newly opened MGS accounts will be billed on the MGS Conservation Rate. The MGS Interim Rate If you pay for electricity according to the MGS Interim Rate, your Energy Charge, where you pay for your total energy usage, is based on two prices. For each billing period, you pay one price (called Tier 1) for up to 14,800 kwh and a second, lower price (Tier 2) for any additional usage beyond 14,800 kwh. See the pricing table online for more details. bchydro.com/youraccount/content/business_rates_pricing_tables.jsp The reason for change British Columbia s need for energy is growing. To meet this demand, BC Hydro is investing in its infrastructure and encouraging energy conservation and efficiency through Power Smart programs, building electrical codes and standards, and changing the way customers pay for electricity. To encourage energy conservation and efficiency, the MGS Conservation Rate is replacing the MGS Interim Rate. The rate design process Design of the MGS Conservation Rate began in 2008 and included the engagement of almost 600 customers. In June 2010, the British Columbia Utilities Commission (BCUC), the organization responsible for approving BC Hydro s electricity rates and ensuring compliance with government regulations, approved the creation of the MGS rate category and the implementation of the MGS Conservation Rate. 5

The MGS Conservation Rate The MGS Conservation Rate encourages you to use less than you have in the past. The MGS Conservation Rate encourages you to use less electricity than your average historic usage (called your baseline). Using less electricity than your baseline results in a credit on your bill. Using more than your baseline results in a charge. kwh Charge Your Baseline Credit Baseline Calculation Part 1: Baseline Charge Part 2: Credits/Chrages Baseline calculation: The MGS Conservation Rate starts with your baselines. For each month, BC Hydro calculates your baseline your average historic energy usage in the month. Your baselines are unique to your account and are updated every year to ensure they reflect your account s most recent energy usage. Pay for your baseline (Part 1 of your Energy Charge) The Energy Charge section of your bill, where you pay for your total energy usage, has two parts. In Part 1, you pay for your baseline amount of energy. You pay one price (Tier 1) for up to 14,800 kwh and a second, lower price (Tier 2) for any additional kwh in your baseline. Credits and charges (Part 2 of your Energy Charge) In Part 2 of your Energy Charge, you get a credit or charge for the kwh difference between your actual usage and your baseline. You get a credit if you use less than your baseline and a charge if you use more. There is no delay between when you pay for your baseline (in Part 1) and when you receive a credit or charge for the difference between your actual usage and baseline (in Part 2). If your actual usage is equal to your baseline, there is no Part 2 credit or charge. To encourage conservation, a portion of your credits and charges is at a higher price that more closely reflects BC Hydro s higher cost of new electricity supply. This price is also referred to as the long-run marginal cost-based price or LRMC. This higher price makes your credits and charges larger giving your organization a bigger incentive to save money through energy conservation and efficiency. 6

Pricing for charges You pay for each kwh you use above your baseline. The LRMC price applies to each kwh up to 20 per cent above your baseline (in terms of kwh). Tier 1 and Tier 2 prices apply to kwh beyond 20 per cent above your baseline. The Tier 1 price applies until at least 14,800 kwh has been charged at Tier 1 and/or the LRMC price. Once at least 14,800 kwh has been charged at Tier 1 and/or the LRMC price, the lower Tier 2 price will apply to additional kwh. Baseline +20% Baseline Tier 2 LRMC Charge 14,800 Tier 1 Tier 2 kwh Part 1 Part 2 Pricing for credits You get a credit for every kwh you save below your baseline. The LRMC price applies to kwh saved down to 20 per cent below your baseline (in terms of kwh). Tier 1 or Tier 2 prices apply to each kwh saved beyond 20 per cent below your baseline. The credit for each of these kwh is equal to the price you paid for it in Part 1. Baseline Baseline -20% 14,800 Tier 1 LRMC Tier 1 Credit Tier 2 Tier 2 kwh Part 1 Part 2 Changes to Tier 1 and Tier 2 pricing Over the next few years, we re decreasing the difference between the Tier 1 and Tier 2 prices for both the MGS Interim Rate and MGS Conservation Rate. The adjustments happen annually, on the first day of April until 2015. 7

Timing of the MGS Conservation Rate MGS accounts move to the MGS Conservation Rate based on annual peak demand: April 1, 2012: MGS accounts with an annual peak demand of 85 kw and greater (between October 1, 2010 and September 30, 2011) April 1, 2013: MGS accounts with an annual peak demand of 55 kw and greater (between October 1, 2011 and September 30, 2012) April 1, 2014: all remaining MGS accounts BC Hydro will notify you before your account moves to the MGS Conservation Rate. MGS Timing 150 ANNUAL PEAK DEMAND (kw ) 85 55 35 kw LGS Group 1 MGS April 1, 2012 85 kw 150 kw Group 2 April 1, 2013 55 kw 85 kw Group 3 April 1, 2014 Remaining Accounts SGS 8

Your Baselines Your baselines are the starting point for the MGS Conservation Rate. Baselines reflect your average historic usage and are calculated for each month every year. How your baselines are calculated depends on how many years your account has been on the MGS Conservation Rate. Baselines for your first year on the MGS Conservation Rate The calculation of your Year 1 baselines depends on the date your account moved to the MGS Conservation Rate. Move date to MGS Conservation Rate Year 1 baselines are an average of your usage during: April 1, 2012 October 1, 2008 September 30, 2011 * April 1, 2013 October 1, 2009 September 30, 2012 * April 1, 2014 October 1, 2010 September 30, 2013 * As an example, if your MGS account moves to the MGS Conservation Rate on April 1, 2012, your Year 1 baselines will be an average of your usage in each month between October 1, 2008 and September 30, 2011. Your July 2012 baseline, then, would be an average of your usage in July 2009, July 2010 and July 2011. * If your account has less than 12 full months of historic usage in this period, your Year 1 baselines will be based on the 12 month period prior to the date you move to the MGS Conservation Rate. If you have less than 12 full months of historic usage prior to the date you move to the MGS Conservation Rate, please see the special considerations for new accounts below. 9

Subsequent baselines Every year, a new baseline is calculated for each month to reflect changes in your energy usage. Baselines for your second and subsequent years on the MGS Conservation Rate will begin to incorporate your usage since moving to the MGS Conservation Rate. In your fourth year on the MGS Conservation Rate, your baselines will become a rolling three-year average of your historic usage. Baselines are calculated for each month. Using July as an example, your July baselines will be calculated as follows: Year 2 July baseline = (Year 1 July baseline + Year 1 July usage) / 2 Year 3 July baseline = (Year 1 July baseline + Year 1 July usage + Year 2 July usage) / 3 Year 4 July baseline = (Year 1 July usage + Year 2 July usage + Year 3 July usage) / 3 Moving forward, baselines become a rolling three-year average for each month. Baselines are calculated three months at a time and updated online about six months before your account is billed on them. When you login or register your account at bchydro.com, you can see your baselines and how they were calculated. Once you have registered, select the Baselines tab on the Account Summary page. Login or register at bchydro.com/login 10

Baselines on your bill Baselines are calculated for each calendar month, like January, February or March. Your bills, on the other hand, are based on your billing period the time between the dates your meter is read. To fairly compare your baselines to your actual usage in the billing period, baselines are prorated to your billing period. As an example, consider a billing period from March 9 to April 6. To prorate the baselines, we first calculate the daily baseline amount for March and April. If the March baseline is 24,800 kwh, the daily baseline amount for March would be calculated as 24,800 kwh / 31 days of March = 800 kwh/day. If the April baseline is 21,000 kwh, the daily baseline amount for April would be 21,000 kwh / 30 days = 700 kwh/day. We then multiply these daily baseline amounts by the number of days of each month that are in the billing period. For this billing period of March 9 to April 6, there are 23 days of March and 6 of April. For the 23 days of March, the baseline amount is 800 kwh/day * 23 days = 18,400 kwh. For the 6 days of April, the baseline amount is 700 kwh/day * 6 days = 4,200 kwh. The prorated baseline for the billing period (the baseline that appears on the bill) would then be equal to 18,400 + 4,200 = 22,600 kwh. 11

Special Considerations The MGS Conservation Rate has special considerations for new accounts, accounts experiencing significant energy usage growth and accounts with unusually low months of usage. New accounts Until your account has a year of energy usage history to calculate baselines, you ll be billed differently. During this time, 15 per cent of your usage in each billing period will be billed at the higher price that more closely reflects BC Hydro s cost of new electricity supply (LRMC). The remaining 85 per cent of your usage will be billed at one price (Tier 1) up to 14,800 kwh and a second, lower price (Tier 2) for any additional usage. Once you have 12 full months of energy usage history, you will pay for electricity as described on page 6 (The MGS Conservation Rate section). LRMC 15% Tier 1 14,800 kwh 85% Tier 2 kwh Unusually low usage Baseline calculations automatically exclude months with unusually low usage. When calculating each month s baseline, your usage in the same month for up to three years since moving to the MGS Conservation Rate is considered *. The lowest month of usage is excluded from the baseline calculation if it is less than half of the second-lowest month of usage. This adjustment keeps your baselines higher putting you in a better position to receive credits for conservation. This adjustment is permitted up to four times per BC Hydro s fiscal year (April to March of the following year). * Baseline calculations for your second and third year on the MGS Conservation Rate include your first year baselines. 50%+ kwh May Y1 May Y2 May Y3 12

Significant usage growth The MGS Conservation Rate has special considerations for organizations using more electricity. The higher price that more closely reflects BC Hydro s cost of new electricity supply only applies to additional usage up to 20 per cent above your baseline. Usage beyond 20 per cent above your baseline will be priced at Part 1 prices (Tier 1 and 2). As a rolling three-year average of your usage, baselines will follow your changes in energy usage growing with increases in your energy usage and declining with decreases. If your usage changes and then stays at a new higher level, the Part 2 charges on your bill will decrease as your baselines catch up with your usage. If your usage equals your baseline, there will be no Part 2 charges on your bill. If your electricity usage increases more than 30 per cent annually, your baselines will automatically be calculated using the last two years of usage (rather than three). By removing the oldest year of energy usage, your baselines will reflect your increased usage more quickly minimizing your Part 2 charges. BC Hydro will compare annual usage on a calendar basis, starting with a comparison between your third and second year on the MGS Conservation Rate. 30%+ Baselines are automatically adjusted if annual energy usage increases beyond 30 per cent. kwh Y1 Y2 Y3 If you anticipate your energy usage will increase by at least 30 per cent due to a significant and permanent capital investment, you may also apply to the British Columbia Utilities Commission (BCUC) under the Prospective Growth provision. Your application may address the electricity efficiency and/or Greenhouse Gas effects of the capital investment. For more information, please contact BC Hydro at 1 800 224 9376. Minimum Energy Charge When energy usage is significantly below the baseline, the total bill could be zero or even result in a credit balance, despite electricity being used. To ensure that all customers pay for the electricity they use, a Minimum Energy Charge would replace Part 1 and Part 2 of your Energy Charge when the average price per kwh in a billing period (Energy Charge divided by total energy usage) is less than the Minimum Energy Charge price per kwh. The Minimum Energy Charge would equal the product of the Minimum Energy Charge price per kwh and the total kwh used during the billing period. Other discounts and minimum charges may also apply. See the pricing table online for more details. bchydro.com/youraccount/content/business_rates_pricing_tables.jsp 13

Moving Between Rate Categories Business accounts can move between rate categories based on changes in annual peak demand and total annual energy usage. Accounts move to different rate categories if certain thresholds for annual peak demand or total annual energy usage are met. Moving from MGS to LGS MGS accounts that meet either of the following criteria move to the LGS rate category: Peak demand exceeds 150 kw more than six times in any 12-month period Total energy usage exceeds 550,000 kwh in any 12-month period Moving from MGS to SGS An MGS account will move to the SGS rate category if the organization records 12 consecutive months in which peak demand is under 35 kw. Moving to MGS from LGS If an account moves to the MGS rate category from LGS, baselines will be calculated using the last 12 months of historic usage reflecting the most recent usage that prompted the move. Move to MGS from SGS If an account moves to the MGS rate category from SGS, it will move to the MGS Interim Rate first until the applicable MGS Group moves to the MGS Conservation Rate on April 1, 2013 or April 1, 2014, depending on the account s annual peak demand. Accounts that qualify to move to the LGS or MGS Conservation Rate will do so three months after qualifying. This allows time to notify the customer and provide baselines if applicable. 14

Further Information At bchydro.com/mgs there are many tools and resources to help you understand the MGS Conservation Rate and consider it in your conservation effort decision-making. Video tutorials Watch a brief video tutorial that explains the MGS Conservation Rate. Bill explainer Learn to read each line of your bill with the MGS Interim Rate bill explainer. Your account When you login or register your account(s) at bchydro.com, you gain access to even more online resources and information specific to your MGS accounts. Registering your account online is quick and easy all you need is your last bill. If you are authorized by your organization to do this, get started at bchydro.com/login Your baselines online Once your account is on the MGS Conservation Rate, baselines will be updated online on a quarterly basis. When you login to your account, you can see your baselines and how they were calculated by selecting the Baselines tab on your Account Summary page. MGS Forecaster Just before your MGS account moves to the MGS Conservation Rate, the MGS Forecaster will be available. This online tool lets you estimate your future energy costs and gives you an idea of how much money you can save by conserving electricity. Best of all, it is linked to your account and includes your historic usage and baselines. Power Smart To learn more about Power Smart programs designed for your business, please visit bchydro.com/powersmart Electric Tariff BC Hydro s service and prices are regulated by the British Columbia Utilities Commission (BCUC). The Electric Tariff is the BCUC-approved terms and conditions (including rates) of distribution voltage service provided by BC Hydro. Additional terms and conditions of transmission voltage service are contained in Tariff Supplements 5 and 6. See the Electric Tariff at bchydro.com/electric_tariff Contact us If you have any further questions, please contact a Business Customer Care Representative at 1 800 224 9376. 15

Glossary Below are some of the basic terms used to describe electricity usage and other concepts in this document. Kilowatt (kw) A kilowatt is equal to 1,000 watts and, is a unit of measure for the rate of electricity usage (also called demand). On each bill, MGS accounts are billed for their peak demand defined as their highest rate of electricity usage during the billing period. Kilowatt hour (kwh) A kilowatt hour is a unit of measure for the total amount of electricity used. As an example, a 100-watt light bulb left on for 10 hours would use one kwh of energy. On each bill, MGS accounts are billed for their total electricity usage during the billing period, measured in kwh. Large General Service (LGS) Large General Service is one of three general service rate categories for BC Hydro s business customers. Accounts that use more than 550,000 kwh of electricity per year or have an annual peak demand above 150 kw are billed as an LGS account. If you have an LGS account, your rate schedule (the code that appears on your bill) is 1600, 1601, 1610 or 1611. Long Run Marginal Cost (LRMC) This is a price that more closely reflects BC Hydro s higher cost of new electricity supply. It is used in the LGS and MGS Conservation Rates to increase the financial incentive to conserve electricity. It applies to each additional kwh you use up to 20 per cent above your baseline and to each kwh saved down to 20 per cent below your baseline. Medium General Service (MGS) Medium General Service is one of three general service rate categories for BC Hydro s business customers. Accounts that use less than 550,000 kwh of electricity per year and have an annual peak demand between 35 and 150 kw are billed as an MGS account. If you have an MGS account, your rate schedule (the code that appears on your bill) is 1500, 1501, 1510 or 1511. Power Smart BC Hydro s Power Smart can help you identify opportunities to conserve energy and provide funding for your conservation and efficiency efforts. To learn more about Power Smart, visit bchydro.com/powersmart Rate category Rate categories determine what rate structure your account is on. LGS is one of three rate categories for BC Hydro s business customers. Typically, each electricity meter you have is a separate account and is assigned to a rate category based on total annual energy usage or annual peak demand (a measure of your highest rate of usage). Rate structure Rate structures define the way you pay for your electricity usage. For instance, an LGS account is billed for its electricity usage according to the LGS Conservation Rate. Small General Service (SGS) Small General Service is one of three general service rate categories for BC Hydro s business customers. Accounts that have an annual peak demand below 35 kw are billed as an SGS account. If you have an SGS account, your rate schedule (the code that appears on your bill) is 1300, 1301, 1310 or 1311. 16 A11-548