IMPORTANT DEALER SERVICE INSTRUCTIONS CUSTOMER SATISFACTION NOTIFICATION COOLANT RESERVOIR OUTLET HOSE Effective immediately all repairs on involved vehicles are to be performed according to this notification. Rapid Response Transmittal (RRT) #11-015/ Service Bulletin (TSB) #07-001-11 is no longer applicable for the involved vehicles only. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this notification. MODELS: 2011 (LC) Dodge Challenger 2011 (LD) Dodge Charger 2011 (LX) Chrysler 300 NOTE: This notification applies only to the above vehicles equipped with a 3.6L engine (sales code ERB) built through February 3, 2011 (MDH 020314). The coolant reservoir outlet hose on about 120 of the above vehicles may leak coolant. Engine operation with a low coolant level could cause engine damage and/or low passenger compartment heater output. To correct this condition, the coolant reservoir outlet hose must be inspected at the coolant reservoir (bottle). Hoses found with a dimension that is greater than 0.275 in. (7mm) and cannot be adjusted must be replaced. Recall and Parts Information Canadian Recall Service Instructions and Part Numbers can be different. Always use the attached Canadian Recall Notification for service instructions and parts information. This Canadian Recall Notification can also be found in DealerCONNECT See below: DealerCONNECT > Service > In the Repair section TechCONNECT > 30 - CANADIAN RECALLS The V.I.N. range for vehicles involved in this campaign is as follows: 2B3CL3CG5BH500296-2B3CL3CG4BH525156 DEALER VIN LISTS Located in DealerCONNECT Global Recall System (GRS) GRS has been developed to provide dealers with an up-to-date list of involved vehicles by recall number and by dealer code. Owners known to Chrysler are also listed. Involved vehicles will be removed from the GRS within several days of submitting repair claims. To use the GRS in DealerCONNECT, you first need to click on the Service tab and then in the Repair section click on Global Recall System. Your dealer s VIN list for each Recall can be sorted by: Unsold Vehicles (at the time of Recall launch), Phone Number, City Name, Zip Code (Postal Code) or VIN.
May 17, 2011 To: SUBJECT: All Dealers of Chrysler Canada Inc. CUSTOMER SATISFACTION NOTIFICATION COOLANT RESERVOIR OUTLET HOSE Effective immediately all repairs on involved vehicles are to be performed according to this notification. Rapid Response Transmittal (RRT) #11-015/ Service Bulletin (TSB) #07-001-11 is no longer applicable for the involved vehicles only. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this notification. MODELS: 2011 (LC) Dodge Challenger 2011 (LD) Dodge Charger 2011 (LX) Chrysler 300 NOTE: This notification applies only to the above vehicles equipped with a 3.6L engine (sales code ERB) built through February 3, 2011 (MDH 020314). Recall information for Canadian Dealers is now available on DealerCONNECT See Group 30 CANADIAN RECALLS DealerCONNECT > Service > Repair > TechCONNECT > Group 30 CANADIAN RECALLS The coolant reservoir outlet hose on about 120 of the above vehicles may leak coolant. Engine operation with a low coolant level could cause engine damage and/or low passenger compartment heater output. To correct this condition, the coolant reservoir outlet hose must be inspected at the coolant reservoir (bottle). Hoses found with a dimension that is greater than 0.275 in. (7mm) and cannot be adjusted must be replaced. Details of this service action are explained in the following section. IMPORTANT: Vehicle List Involved Dealers Some of the involved vehicles may be in your new/used vehicle dealer inventory. Be sure to complete the recall service on these vehicles before retail delivery. Each dealer to whom involved vehicles in this recall were invoiced (or current dealer at the same location) has available through DealerCONNECT a Dealer Vehicle Listing arranged in Vehicle Identification Number (VIN) sequence. Available names and addresses known to Chrysler Canada are also listed. These lists are for use by dealers to arrange for service of involved vehicles. DealerCONNECT>Service>Reports & Information>Global Recall System>Recall & Selection Criteria Non-Involved Dealers If no VIN list is available in DealerCONNECT for your dealer code, then this letter is for your information and to assist you in providing the recall service to transient owners or other involved vehicles, which you may encounter. THE SUCCESS OF RECALL COMPLETION WILL BE GREATLY HELPED BY GOOD DEALER FOLLOW-UP. 1
Owner Notification and Service Scheduling All owners of involved vehicles known to Chrysler Canada are being notified of the service requirement by first class mail. They are requested to schedule service appointments with their dealers at the earliest possible date. A copy of the notification letter is attached. A Service Authorization Card is enclosed with each customer letter. Owners are instructed to present the card to their dealer at the time of recall service. Service Authorization Cards for each vehicle whose owner is not known to Chrysler Canada will be mailed to the dealer to whom the vehicle was invoiced (or the current dealer at the same location) for dealer follow-up. NOTE: Every dealer is responsible for scheduling of campaign service for all involved vehicles upon request. At the time of ANY SERVICE, enter the vehicle VIN into DealerCONNECT VIP for outstanding recalls. Advise the customer of any recalls which are still outstanding and offer to do the repairs (schedule a future service appointment if parts are not available). This action will help toward our common goal of completing the recalls, and will contribute to overall customer satisfaction. DealerCONNECT>Service>Writeup>VIP>Single VIN Inquiry>Recall Tab Vehicle Lists, Global Recall System, VIP and Dealer Follow up All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) at the time of recall implementation for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner s name, address and phone number are listed if known. Any incorrect owner information should be updated using the owner update application in DealerCONNECT DealerCONNECT>Sales>Sales Reporting>Time of Sales Reporting>Used Sales>Owner Update To use this system, click on the Service tab and then click on Global Recall System. Your dealer s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, postal code, or VIN sequence. Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair. NOTE: Recall VIN lists may contain confidential owner name and address information that was obtained from the Provincial Registrars Offices as well as other sources. Use of this information is permitted for recall purposes only and is strictly prohibited from all other use. Completion Status Reporting When a vehicle has been serviced, submit your claim through DealerCONNECT. Your completion will automatically be recorded in Windsor and in a few days, the VIN will be removed from the GRS. Check the name and address on the Service Authorization Card and if there are any changes, complete customer name and address update in DealerCONNECT. 2
SERVICE PROCEDURE A. Inspect Coolant Reservoir Outlet Hose Dimension 1. Open the hood. 2. Locate the coolant reservoir outlet hose (Figure 1). COOLANT RESERVOIR OUTLET HOSE RADIATOR CAP COOLANT RESERVOIR (BOTTLE) AIR CLEANER ASSEMBLY Figure 1 Coolant Reservoir and Outlet Hose Location 3
SERVICE PROCEDURE (Continued) 3. Measure the distance from the end of the coolant reservoir outlet hose to the coolant reservoir (bottle) (Figure 2): If the distance is 0.275 in. (7mm) or less, no further action is required. Close the hood and return the vehicle to the customer. If the distance is greater than 0.275 in. (7mm), continue with Section B. Adjust Coolant Reservoir Outlet Hose. COOLANT RESERVOIR OUTLET HOSE PROTECTIVE SLEEVE COOLANT RESERVOIR (BOTTLE) Figure 2 Coolant Reservoir Outlet Hose Dimension 4
SERVICE PROCEDURE (Continued) B. Adjust Coolant Reservoir Outlet Hose 1. Use the following procedure to remove the radiator cap: On a cold engine, slowly rotate the radiator cap counterclockwise until the radiator cap reaches the first stop (Figure 3). Then push down and rotate the radiator cap counterclockwise to remove the cap completely. WARNING: TO PREVENT SCALDING OR PERSONAL INJURY, THE RADIATOR CAP SHOULD NEVER BE REMOVED WHILE THE ENGINE COOLING SYSTEM IS HOT OR UNDER PRESSURE. On a hot engine, if the engine has been run recently, wait 15 minutes before removing the radiator cap. Then place a shop towel over the radiator cap and without pushing down slowly rotate the radiator cap counterclockwise to the first stop (Figure 3). Allow system pressure to escape through the overflow hose. After the system pressure has been released, push down and rotate the radiator cap counterclockwise to remove the cap completely. COOLANT RESERVOIR OUTLET HOSE RADIATOR CAP AIR CLEANER ASSEMBLY AIR CLEANER OUTLET HOSE CLAMP AIR CLEANER RETAINER SCREW AIR CLEANER OUTLET HOSE Figure 3 Underhood Component Identification 5
SERVICE PROCEDURE (Continued) 2. Remove the air cleaner retaining screw at the radiator core support (Figure 3). 3. Loosen the air cleaner outlet hose clamp at the air cleaner assembly and separate the air cleaner outlet hose from the air cleaner assembly (Figure 3). 4. Remove the air cleaner assembly to gain access to the coolant reservoir outlet hose clamp (Figure 3). 5. Release the coolant reservoir outlet hose clamp using hose clamp pliers and position the hose as far forward (in car position) as it will go on the coolant reservoir outlet nipple (Figure 4). COOLANT RESERVOIR OUTLET HOSE CLAMP HOSE CLAMP PLIERS COOLANT RESERVOIR (BOTTLE) SERPENTINE BELT Figure 4 Coolant Reservoir Outlet Hose Adjustment 6
SERVICE PROCEDURE (Continued) 6. Measure the distance from the end of the coolant reservoir outlet hose to the coolant reservoir (bottle) (Figure 2): If the distance is 0.275 in. (7mm) or less, continue to Step 7. If the distance is greater than 0.275 in. (7mm), continue with Section C. Replace Coolant Reservoir Outlet Hose. 7. Clean the filler neck sealing surface of the coolant reservoir (bottle). 8. Check the coolant level in the coolant reservoir (bottle) and add coolant if required. NOTE: Coolant being added must be premixed 50% water/50% coolant. 9. Install the radiator cap onto the coolant reservoir (bottle) filler neck (Figure 3). 10. Install the air cleaner assembly (Figure 3). 11. Install the air cleaner assembly retainer screw at the radiator core support (Figure 3). 12. Install the air cleaner outlet hose to the air cleaner assembly and tighten the air cleaner outlet hose clamp (Figure 3). 13. Close the hood and return the vehicle to the customer. 7
SERVICE PROCEDURE (Continued) C. Replace Coolant Reservoir Outlet Hose 1. Drain and save one gallon of coolant from the radiator into a clean container. 2. Remove the coolant reservoir outlet hose (Figure 1). 3. Transfer the protective sleeve and rear hose clamp (in car position) from the old coolant reservoir outlet hose to the new coolant reservoir outlet hose (Figure 2). 4. Install the new coolant reservoir outlet hose by positioning the end of the hose with the glued on clamp as far forward (in car position) as it will go on the coolant reservoir outlet nipple. Then install the rear section of the coolant reservoir outlet hose until it makes contact with the aluminum heater tube stop bead. 5. Open the bleeder screw on the thermostat housing (Figure 5). ENGINE OIL FILL CAP THERMOSTAT HOUSING BLEEDER SCREW THERMOSTAT HOUSING COOLANT RESERVOIR (BOTTLE) Figure 5 Thermostat Housing Bleeder Screw Location 8
SERVICE PROCEDURE (Continued) 6. Clean the filler neck sealing surface of the coolant reservoir (bottle) (Figure 3). 7. Fill the cooling system with the coolant that was removed in Step 1. 8. Once coolant begins to drip from the thermostat housing bleeder screw, close the bleeder screw (Figure 5). 9. Check the coolant level in the coolant reservoir (bottle) and add additional coolant if required. NOTE: Coolant being added must be premixed 50% water/50% coolant. 10. Install the radiator cap onto the coolant reservoir (bottle) filler neck (Figure 3). 11. Install the air cleaner assembly (Figure 3). 12. Install the air cleaner assembly retainer screw at the radiator core support (Figure 3). 13. Install the air cleaner hose to the air cleaner assembly and tighten the air cleaner hose clamp (Figure 3). 14. Rinse any residual coolant from the engine and belly pan as necessary. 15. Close the hood and return the vehicle to the customer. 9
PARTS INFORMATION Part Number 68142046AA Description Hose, Coolant Reservoir IMPORTANT: Due to the small number of involved vehicles, no parts will be distributed to involved dealers initially. Parts may be ordered as needed to support scheduled repairs. Part Number (USA) 68048953AB Description Coolant, Engine (MSQ: 6 one gallon bottles) NOTE: One gallon of coolant can top off 15 vehicle cooling systems. (Canada) 0VU01524AB Coolant, Engine SPECIAL TOOLS No special tools are required. 10
REIMBURSEMENT When the campaign service is completed, submit your claim using DealerCONNECT. The recall number can be identified from the Customer s Service Authorization Card or from DealerCONNECT. Use the following Labour Operation Number/s and Time Allowance for reimbursement and add the cost of the campaign part/s to your claim. Inspect Coolant Reservoir Outlet Hose Dimension Inspect and Adjust Coolant Reservoir Outlet Hose Inspect and Replace Coolant Reservoir Outlet Hose Labour Operation Number 07-L1-01-81 07-L1-01-82 07-L1-01-83 Time Allowance 0.2 hours 0.2 hours 0.5 hours Please follow the above reimbursement procedure. Failure to do so will result in a delay in processing your claim. If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager (SPDM) or Business Centre. Yours very truly, Chrysler Canada Inc. Attach. J.D. Kiritsis National Service and Parts Manager 11
Chrysler Canada Inc. May 17, 2011 CUSTOMER SATISFACTION NOTIFICATION COOLANT RESERVOIR OUTLET HOSE Dear Chrysler Canada Vehicle Owner: At Chrysler Group LLC, you can be assured that we are changing the way we look at quality. To prove our commitment to quality, the company is investing in and prioritizing improvements for every vehicle that we build. As part of that commitment, we are also targeting existing vehicles on the road today and contacting our customers to provide these quality improvements, at no charge, that will help to improve your ownership satisfaction. We are recommending the following improvements be performed on some 2011 model year Chrysler 300, Dodge Charger and Dodge Challenger vehicles equipped with a 3.6 liter engine. Recommended Service What your dealer will do What you must do If you need help... The coolant reservoir outlet hose may leak coolant. Engine operation with a low coolant level could cause engine damage and/or low passenger compartment heater output. Chrysler will repair your vehicle free of charge. To do this, your dealer will inspect the coolant reservoir outlet hose and replace it if required. The work will take about ½ hour to complete.and you will not be charged for this service. However, additional time may be necessary depending on how dealer appointments are scheduled and processed. Simply contact your selling dealer right away to schedule a service appointment, and at the same time provide your dealer with the vehicle VIN number (shown on the enclosed Service Authorization Card). Ask the dealer to hold the part for your vehicle or to order it before your appointment. On the day of your appointment, take the enclosed Service Authorization Card with you and give it to your dealer. If you are unable to return to your selling dealer, any authorized Chrysler Canada dealer can perform this service. Should you experience any difficulty in obtaining this recall service, please contact Chrysler Canada Customer Service at 1-800-465-2001 (English) or 1-800-387-9983 (French). We will take the necessary steps to ensure prompt servicing of your vehicle. If your name and address as shown on the enclosed Service Authorization Card is incorrect in any way or if you no longer own this vehicle, please detach the mail-in portion of the card, fill in the correct or new information, sign and mail it. Postage will be paid by Chrysler Canada Inc. Your input is needed to update our records. We regret any inconvenience this action may cause you. However, we believe that this special service will help ensure your continuing satisfaction with our products. Thank you for your attention to this important matter. Yours very truly, Chrysler Canada Inc. National Service and Parts Manager