Contact [1] Tue, 08/05/2012-16:39 Koleje Mazowieckie-KM sp. z o.o. Lubelska 26 03-802 Warsaw, Poland Tax Id Number: NIP 1132520369 Business Id Number REGON: 015876404 Number of entry in the Registry of Entrepreneurs conducted by the District Court for the city of Warsaw, XIII Economic Department of the National Court Register, KRS: 0000222735 Share capital: 481 909 000 PLN PASSENGER SERVICE: Rail information of "Koleje Mazowieckie - KN" sp. z o.o.: +48 (22) 364 44 44 info line
active 24/7, Information regarding the "Joined ZTM - KM - WKD Ticket" can be obtained by contacting:przepisy.taryfy@mazowieckie.com.pl [2] The passenger is entitled to file a complaint or a petition concerning the quality of services provided, conduct of KM employees, failure to realize the concluded transport agreement or any other matter for which KM is responsible. We inform that complaints/petitions may be delivered by: 1) postal mail to the following address: Koleje Mazowieckie-KM sp. z o.o. Biuro Zarządu Lubelska 26 03-802 Warsaw, Poland 2) e-mail sent to: skargi@mazowieckie.com.pl [3] 3) telephone: +48 (22) 364 44 44 (active 24/7) 4) at sale points: 5) in person at the headquarters of KM located at Lubelska 26 in Warsaw, Poland. After exhaustion of complaint process with the carrier to The Office of Rail Transport Al. Jerozolimskie 134 02-305 Warsaw, Poland info line no: +48 801 044 080 or +48 22 460 40 80 e-mail: pasazer@utk.gov.pl [4] All complaints and petitions without the name, surname and full correspondence address (postal mail) of the interested person or containing expressions generally considered vulgar or swear words will not be processed. The passenger is entitled to file a complaint due to lack of performance or improper performance of a transport agreement and request losses to be repaired by refund of transport costs borne, coverage of additional documented material losses or damages in other form in accordance with the profile of business activities of the carrier.
The complaint should contain of: 1) date the complaint was made: 2) name and address of Koleje Mazowieckie, 3) name and surname (legal name), domicile address (headquarters) of the person filing the complaint, 4) basis and justification for the complaint, 5) claimed amount (individually for every travel document) plus (voluntary) the name and number of a banking account that KM is to use when paying any amounts resulting from the complaint. 6) listing of attached documents (that justify the complaint), 7) singature of the person authorized to file the complaint. The complaint should be accompanied with, adequately to the character of the complaint, original documents of the transport agreement and certified to be true copies (by e.g. authorized KM employee, issuer, public notary) copies of other documents related to the character and amount of the claim, including copies of documents proving entitlement to statutory reductions or free-of-charge travel entitlement. Luggage left on the train: +48 22 364 44 44 info line active 24/7 Appeals related to Requests for Payments, issued due to travelling without a valid ticket or without a document proving entitlement to price reduction of free journey may be filed with (with reference to the number of Request for Payment) using one of the forms provided below by: 1) postal mail to the following address: Koleje Mazowieckie-KM sp. z o.o. Wydział Windykacji Lubelska 26 03-802 Warsaw, Poland Phone. +48 22 47 37 621, +48 22 47 38 255 2) e-mail sent to: odwolania@mazowieckie.com.pl [5] 3) in person: in the "Windykacja" (EN. Debt Collection) window in the hall of the Warszawa Wschodnia station,
Lubelska 26, Warsaw, open: Monday 7.00-17.00 Tuesday 8.00-17.00 Wednesday 8.00-18.00 Thursday, Friday 8.00-17.00 Saturday 8.00-14.00 4) by Fax: +48 22 47 37 632 Answer to an appeal should be provided immediately, no longer in a period of 30 days from the day on which the Appeal was received by "Koleje Mazowieckie-KM" sp. z o.o. The answer of "Koleje Mazowieckie-KM" sp. z o.o. may be appealed directly to the court of local jurisdiction, i.e.: District Court for Warszawa Praga Południe I Civil Department Terespolska 15A, 03-813 Warsaw, Poland Payments of any due amounts stemming from Requests for Payments should be realized (with reference to the Request's number): using a banking transfer from a bank or from a postal office: 27 1030 1508 0000 0008 1597 3089 Bank Handlowy in Warsaw or in the "Windykacja" (EN. Debt Collection) window in the hall of the Warszawa Wschodnia station, in Warsaw at Lubelska 26, open: Monday 7.00-17.00 Tuesday 8.00-17.00 Wednsday 8.00-18.00 Thursday, Friday 8.00-17.00 Saturday 8.00-14.00 Appeal to Request for Payment [6] Petition for Payment in Instalments [7]
The certificate proving that "Koleje Mazowieckie - KM" sp. z o.o. is a licensed user of the National Debt Registry (KRD) operated by Biuro Informacji Gospodarczej SA. Office of General Director, Commercial Director, Financial Director, Operations Director phone +48 22 47 38 716 fax +48 22 47 38 814 sekretariat@mazowieckie.com.pl [8] Office of Director of Administration, Director of Commercial Office tel. +48 22 47 38 497 Office of Director of Technical-Operations Office, Director of Employee Matters phone +48 22 47 38 644 Office of Director of Financial Office, Director of Strategy and Development phone +48 22 47 37 255 Website administrator: e-mail: promocja@mazowieckie.com.pl [9] Koleje Mazowieckie - KM sp. z o.o. Links [1] http://www.mazowieckie.com.pl/en/node/31455 [2] mailto:przepisy.taryfy@mazowieckie.com.pl [3] mailto:skargi@mazowieckie.com.pl [4] mailto:pasazer@utk.gov.pl [5] mailto:odwolania@mazowieckie.com.pl
[6] [7] [8] [9] http://www.mazowieckie.com.pl/g2/oryginal/2014_01/b9ecd046671f3e91918860fd012ba2ef.pdf http://www.mazowieckie.com.pl/g2/oryginal/2014_01/679e0a8413d884c0d91a1b38e04d9701.pdf mailto:sekretariat@mazowieckie.com.pl mailto:a.derek@mazowieckie.com.pl