Garrett Ng, Head of Data Center Segment, Singapore

ABB DATA CENTER FORUM 2017, 11 JULY 2017, TUESDAY ABB Data Center Service Digital Service? Be the Change to Make the Difference Garrett Ng, Head of Data Center Segment, Singapore

Content Introduction ABB in Data Center A portfolio fit for industrialization Building our value proposition Data Center Service Equipment and Needs Ready-to-use Service Offerings Unlocking the ABB potential in Digital myabb Business Portal PowerCare Needs vs Offering Service Statistic July 14, 2017 Slide 2 CONFIDENTIAL

Introduction ABB in the Data Center market Our segment strategy : Leverage our industrial portfolio & execution capability to be a market leader in electrification and automation for the attractive sub-segments of the datacentre industry, inclusive of Service offerings. ABB s offer to the data center segment July 14, 2017

ABB in data centers Intelligent PDUs Remote power panels Branch circuit monitoring Static transfer switches Power distribution units Low-voltage switchboards / switchgear Circuit breakers Active filters Power factor correction Data Center Infrastructure Management (DCIM) Service and consulting offerings - Efficiency improvements - Power Quality Studies - Design - Remote monitoring - Service - Operation - Maintenance Lighting contactors Remote power panels Meter sockets Microgrid transfer switches Smart grid connectivity Microgrid solutions Terminal blocks Lightning protection systems Earth fault relays Smissline TP / Proline panel boards Disconnect switches Central battery systems Wire terminals Push buttons Non- metallic flexible raceways Wire duct, wire ties, and spiral wrap Floor boxes Surge protection equipment Metal framing and support sys Power & grounding connectors Conduit & cable fittings Cable fittings Combination starters Enclosed soft starters High-efficiency motors Low-harmonic variable frequency drives / inverters Instrumentation Industrial connectors Outdoor lighting Wire duct and wire ties Electrical boxes & covers Substations Transformers Medium-voltage switchboards / switches Power quality assessments Rectifiers Aluminum and steel cable trays July 14, 2017 Slide 5 CONFIDENTIAL Emergency lighting & controls

ABB & data centers A portfolio fit for industrialization Drives & Motors Power Modules PLC & DCS control Automation software Safety features Service, Support and Consulting July 14, 2017 Slide 6

Building our value proposition - for the customer.customise!!! Who we are Global Consistent Quality Innovative How we sell Product Packages Systems Services What we offer Space saving solutions Modular solutions Continuous operations Sustainable & efficient Safe & serviceable Digital & Smart July 14, 2017 Slide 7

Data Center Service Equipment and needs Equipment Needs 66KV Switchgear with transformer MV breakers, switchgear, relays LV transformers LV breakers, switchgear MNS-UP / UPS ABB Ability Data Center Automation Minimize the risk of power outages Maximize equipment availability Maximize equipment reliability Keep the electrical system updated July 14, 2017 Slide 9

Data Center Service Ready-to-use service offering Replacements Service Agreements Extensions, upgrades and retrofits covering aged installations modernization requirements Extensions, Upgrades & Retrofits End of Life Services Engineering & Consulting Monitoring & Diagnostic Prod uctivi Maximizing ty Productivity your output Relia bility Protecti Maximiz ng your ing your output Efficie assests ncy Efficiency Optimizing your Optimzing investments your investment s Reliability Protecting your assets Repairs Installation & Commissioning Training Spares & Consumables Service agreements covering all the present needs Maintenance Applicable for High Voltage, Medium Voltage, Transformer and Low Voltage equipment July 14, 2017 Slide 10

Unlocking the ABB potential in digital Unlocking the ABB potential in digital Know more, do better Expertise at each life cycle stage Technology leadership Deep sector knowledge Decades of experience in digital Digital offering across all businesses End to end and closed loop solutions World s largest installed base of connected industrial devices ABB Ability connects customers to the power of the Industrial Internet of Things turning data insights into direct action through our services and expertise July 14, 2017 Slide 12

myabb business portal Quick and easy online support ABB Internal Use Only

myabb 24/7 access to ABB July 14, 2017 Slide 14 Link to video at YouTube: https://www.youtube.com/watch?v=aujjjqqwonk&t=5s

Easy way to Optimize lifecycle management Single online entry point to services based on your needs On-demand access 24/7 Secure access One-stop-shop for spare parts myabb your personal direct channel to ABB July 14, 2017 Slide 15 www.abb.com/myabb

Easy way to Improve assets performance Spare part information Spare part trading and orders status Right contacts Equipment history and documentation Service agreements details Equipment life cycle status and service guidelines Product registration myabb your personal direct channel to ABB July 14, 2017 Slide 16 www.abb.com/myabb

myabb Boost operational efficiency July 14, 2017 Slide 17 Link to video at YouTube: https://www.youtube.com/watch?v=t1xnhzbfu50

myabb Your gateway to services 24/7 access to ABB Find the right information, saving time and money Optimize lifecycle management Minimize capital outlays and optimize operational budgets Improve assets performance Plan maintenance operations and minimize downtime Boost operational efficiency Make the right operational decisions Single online entry point to services based on your needs July 14, 2017 Slide 18 www.abb.com/myabb

myabb business portal Quick and easy online support ABB Internal Use Only

myabb business portal Service agreements One ABB approach Care service agreements from modular framework containing details on selected customer support agreement(s) Access to myabb business portal complements Care agreements offering selling point: single entry point for Care agreement content and installed base information gateway to multiple on-line services customer has subscribed to direct contact to ABB Care agreement coordinator Single entry point for customer ABB Drive Care ABB Motor Care ABB Excitation Care ABB Robot Care ABB Industry Care ABB Measurement Care ABB Oil & Gas Care ABB Process Power Manager Care ABB Power Care ABB Network Management Care ABB HVDC Care ABB Cable Care ABB FACTS Care ABB Substation Care ABB Microgrid Care Etc. Easy access to services Agreements 12% Advanced, Preventive 18% Upgrade & Retrofit 24% I&C 9% Spares 28% Reactive 9% Service portfolio mix July 14, 2017 ABB Internal Use Only Slide 20 www.abb.com/myabb

Data Center Service Power Care Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Services Product Training List Product Training Application Training Coaching Services Repairs Emergency Maintenance Services Single Point of Contact Technical Support with agreed response time Call-out Support with agreed response time Spare Parts Assessment and Management Spares & Consumables Diagnosis & Condition Assessment Documentation of Installed Base and Preliminary Survey Asset Condition and Risk Assessment Asset Monitoring Remote Asset Monitoring Monitoring & Diagnostic Self-Maintenance Services Installed Base Life Cycle Status Report Manuals and Instructions On-line On-Line Support for Selfmaintenance File Storage Delivered Maintenance Services Periodic Technical Assessment Protection and Control Engineering Services Switching Apparatus Engineering Services Full Switchgear Engineering Services Maintenance Power Care is available for High Voltage, Medium Voltage, Transformer and Low Voltage equipment July 14, 2017 Slide 21

Data Center Service Needs vs Offerings What are the datacenter customers looking for? Pure product Product Product Product Service Service What are we offering today? Service as new-equipment business enabler (SaaV) July 14, 2017 Slide 23

Data Center Service Statistic for 24 x 7 x 2hrs response on site Number of sites managed: > 15 Fulfillment of 24 x 7 x 2hrs on site response 100% Right competent engineers: Be the Change to Make the Difference July 14, 2017 Slide 24