STRATEGIC BUSINESS PLAN QUARTERLY KPI REPORT FOR: FISCAL YEAR 215, QUARTER 1 (JULY THROUGH SEPTEMBER )
CONTENTS BALANCED SCORECARD OF KEY PERFORMANCE INDICATORS SAFETY & SECURITY SLIDE VEHICLE, PASSENGER & STATION ACCIDENTS 3 LOST TIME & NON LOST TIME 4 RESOURCE MANAGEMENT CARBON FOOTPRINT & WASTE DIVERSION RATE 5 PROCUREMENT TURNAROUND TIME 6 MATERIAL AVAILABILITY & INTERNAL SATISFACTION 7 THE CUSTOMER EXPERIENCE SERVICE RELIABILITY (ON TIME PERFORMANCE) 8 COMMUNICATIONS, COMMENDATIONS/COMPLAINTS & IT UPTIME 9 FINANCIAL EFFICIENCY UNLINKED TRIPS PER CAPITA & OPERATING EXPENSES PER TRIP 1 STATE OF GOOD REPAIR & RELIABILITY VEHICLE RELIABILITY (MEAN DISTANCE BETWEEN FAILURES) 11 MAJOR PROJECT MILESTONES & ASSET CONDITION 12 EMPLOYEE GROWTH AIM SUCCESSION PLANNING & DIVERSITY 13 KEY PERFORMANCE INDICATORS FY215 Q1 (JUL SEP) 2
SAFETY & SECURITY VEHICLE, PASSENGER, STATION ACCIDENTS ACCIDENT RATE ACCIDENT RATE 5. 4. 3. 2. 1.. 5. 4. 3. 2. 1.. VEHICULAR ACCIDENTS PER 1, MILES 3.6 2.99 3.38 29 PASSENGER ACCIDENTS PER 1, MILES 1.82 29 2.54 2.23 3.4 2.29 FY215 YEAR TO DATE (THROUGH SEPTEMBER) VEHICLE ACCIDENTS: 63 TOTAL MILEAGE: 21,59,97 VEHICLE ACCIDENTS PER 1K MI: 2.99 PASSENGER ACCIDENTS: 469 TOTAL MILEAGE: 21,59,97 PASSENGER ACCIDENTS PER 1K MI: 2.23 ACCIDENT RATE 2.5 2. 1.5 1..5. STATION ACCIDENTS PER 1M PASSENGER TRIPS.93 29 1.15.85.77 STATION ACCIDENTS: 29 RAIL PASSENGER TRIPS: 25,191,182 STATION ACCIDENTS PER 1M TRIPS: 1.15 KEY PERFORMANCE INDICATORS FY215 Q1 (JUL SEP) 3
SAFETY & SECURITY LOST TIME & NON LOST TIME LOST TIME RATE 7. 6. 5. 4. 3. 2. 1.. EMPLOYEE LOST TIME PER 2, HOURS 5.12 29 4.38 3.94 2.72 FY215 YEAR TO DATE (THROUGH SEPTEMBER) EMPLOYEE LOST TIME INJURIES: 66 EMPLOYEE WORK HOURS: 4,853,28 LOST TIME PER 2K HOURS: 2.72 NON LOST TIME RATE EMPLOYEE NON LOST TIME PER 2, HOURS 1. 9. 8. 8.24 7.79 8.19 7. 6. 5. 4. 29 7.37 EMPLOYEE NON LOST TIME INJURIES: 2 EMPLOYEE WORK HOURS: 4,853,28 NON LOST TIME PER 2K HOURS: 8.24 KEY PERFORMANCE INDICATORS FY215 Q1 (JUL SEP) 4
RESOURCE MANAGEMENT CARBON FOOTPRINT & WASTE DIVERSION RATE FY215 YEAR TO DATE (THROUGH SEPTEMBER) LBS CO2 E PER PMT.8.75.7.65.6.55.5.45.4.35.3.642 CARBON FOOTPRINT THRU SEP.652.555.489 DIESEL (GALLONS): 3,78,66 ELECTRICITY (KWH): 124,437,182 GASOLINE (GALLONS): 598,64 NATURAL GAS (CCF): 26,835 HEATING OIL (GALLONS): STEAM (MLBS): 9 TOTAL EMISSIONS (CO2 E): 222,853,343 PASSENGER MILES (PMT): 341,851,5 29 SEPTA EMISSIONS PER PMT:.652 [COMPARED TO DRIVE ALONE:.87] WASTE DIVERSION RATE RECYCLING % 28% 24% 2% 16% 12% 8% 8.3% 11.6% 13.6% 15.4% 2.% 14.% MUNICIPAL RECYCLING (TONS): 141 MUNICIPAL WASTE (TONS): 777 WASTE DIVERSION RATE: 15.4% 4% % KEY PERFORMANCE INDICATORS FY215 Q1 (JUL SEP) 5
RESOURCE MANAGEMENT PROCUREMENT TURNAROUND TIME DAYS 3 24 18 12 6 PROCUREMENT TURNAROUND TIME $ 25, 18 17 21 DAYS VARIANCE 8 64 48 32 16 PROCUREMENT TURNAROUND TIME $25, 1, 48 55 4 PROCUREMENT TURNAROUND TIME $1, & ABOVE 19.5% 15.5% 11.5% 6.7% 7.5% 3.5%.%.5% FY215 YEAR TO DATE (TBD) KEY PERFORMANCE INDICATORS FY215 Q1 (JUL SEP) 6
RESOURCE MANAGEMENT MATERIAL AVAILABILITY & INTERNAL SATISFACTION FY215 YEAR TO DATE (THROUGH SEPTEMBER) MATERIAL AVAILABILITY INDICATOR BUS FLEET J A S O N D J F M A M J VEHICLES 15 14 13 12 11 1 9 8 7 6 5 12.5 11.3 12.8 9.7 12.5 ALL 1 CAL COM 9 6 FRA MID 5 2 SOU VIC 4 FRO 2 % COMPLETE SATISFACTION MY PROBLEM WAS RESOLVED TO MY COMPLETE SATISFACTION 1% 9% 8% 7% 6% 5% 4% 3% 2% 1% % 7.5% 7.2% 3.8% 4.6% 19.8% 23.5% 68.9% 64.6% 215 (THRU SEP) IT HELP DESK STRONGLY AGREE AGREE DISAGREE STRONGLY DISAGREE PROCUREMENT STAFF PROCUREMENT INFORMATION & SYSTEMS PLEASE INDICATE YOUR LEVEL OF SATISFACTION DURING THE PROCESS OF YOUR MOST RECENT REQUEST Knowledge Courtesy Proactiveness Communications Responsiveness Quality of Service Received 3.92 4.26 3.64 3.81 3.8 3.9 1 2 3 4 5 PLEASE INDICATE YOUR LEVEL OF SATISFACTION DURING THE PROCESS OF YOUR MOST RECENT REQUEST e Garage Intranet Feature Mainframe & ASI Applications Electronic Procurement System (eps) Ease of Understanding Information Available Clarity of Information on Intranet (Inside.SEPTA.org) Availability of Information on Intranet (Inside.SEPTA.org) Clarity of Information on external website (SEPTA.org) Availability of Information on external website (SEPTA.org) 3.36 3.16 3.27 3.17 3.28 3.37 3.46 3.45 1 2 3 4 5 KEY PERFORMANCE INDICATORS FY215 Q1 (JUL SEP) 7
THE CUSTOMER EXPERIENCE 8.% 78.% 76.% 74.% 72.% 7.% BUS & TROLLEY BUS 79.7% 1.% 98.% 96.% 94.% 92.% 9.% SERVICE RELIABILITY (ON TIME PERFORMANCE) BROAD STREET LINE 99.4% 1.% 98.% 96.% 94.% 92.% 9.% MARKET FRANKFORD LINE 98.5% 8 8.% 78.% 76.% 74.% 72.% 7.% 78.5% CITY TROLLEYS 96.% 94.% 92.% 9.% 88.% 86.% MEDIA SHARON HILL LINES 94.9% 1.% 98.% 96.% 94.% 92.% 9.% NORRISTOWN HIGH SPEED LINE 99.7% 95.% 93.% 91.% 89.% 87.% 85.% 9.5% REGIONAL RAIL 9.% 87.% 84.% 81.% 78.% 75.% CCT CITY 86.3% 95.% 93.% 91.% 89.% 87.% 85.% CCT SUBURBAN 91.9% FY215 YEAR TO DATE (THROUGH SEPTEMBER) KEY PERFORMANCE INDICATORS FY215 Q1 (JUL SEP)
THE CUSTOMER EXPERIENCE COMMUNICATIONS, COMMENDATIONS TO COMPLAINTS & IT UPTIME INDEX RATIO 6, 5, 4, 3, 2, 1, UPTIME % 1.% 99.% 98.% 97.% 99.8% YTD UPTIME OF MISSION CRITICAL IT SYSTEMS 1.% 99.8% PROJECTED 215 FACEBOOK LIKES SEPTA_SOCIAL COMPOSITE APP DOWNLOADS CONTROL CENTER.1.8.6.4.2. COMMUNICATION ACTIVITY INDEX COMMENDATIONS TO COMPLAINTS 98.4%.57.55.62 215 (YTD) 99.99% WEBSITE API/REAL/TIME FY215 YEAR TO DATE (THROUGH SEPTEMBER) CONTROL CENTER TWEETS: 4,585 APP DOWNLOADS: 41,27 SEPTA_SOCIAL COMPOSITE: 42,355 FACEBOOK LIKES: 31,672 TOTAL ACTIVITY INDEX: 119,819 COMMENDATIONS: 555 COMPLAINTS: 9,73 RATIO:.57 WEBSITE TOTAL DOWN: MIN WEBSITE UPTIME: 1% API/REALTIME TOTAL DOWN: 35.5 MIN API/REALTIME UPTIME: 98.4% 96.% KEY PERFORMANCE INDICATORS FY215 Q1 (JUL SEP) 9
FINANCIAL EFFICIENCY UNLINKED TRIPS PER CAPITA & OPERATING EXPENSES PER UNLINKED TRIP UNLINKED PASSENGER TRIPS PER CAPITA FY215 YEAR TO DATE (THROUGH SEPTEMBER) TRIPS PER SE PA RESIDENT 9 88 86 84 82 8 78 76 74 72 7 68 78.2 83.3 19.1 19.1 18.8 87.4 4 35 3 25 2 15 1 5 YEAR TO DATE UNLINKED PASSENGER TRIPS: 75,967, REGIONAL POPULATION: 4,5,793 TRIPS PER CAPITA: 18.8 2 21 22 23 24 25 26 27 28 29 215 THRU SEP $5. OPERATING EXPENSES PER UNLINKED PASSENGER TRIP SEPTA VS. BENCHMARKS EXPENSE PER TRIP $4.5 $4. $3.5 $3. $3.9 $4.1 $3.85 $3.7 $4.18 OPERATING EXPENSES: 317,329, UNLINKED PASSENGER TRIPS: 75,967, OPERATING EXPENSES PER TRIP: $4.18 $2.5 25 26 27 28 29 SEPTA INDUSTRY PHILA CPI U THRU SEP KEY PERFORMANCE INDICATORS FY215 Q1 (JUL SEP) 1
STATE OF GOOD REPAIR & RELIABILITY 15, 12, 9, 6, 3, BUS & TROLLEY BUS MDBF NOT TRACKED AT A MODAL LEVEL DUE TO VARIED OPERATING CONDITIONS BY DISTRICT 2, 16, 12, 8, 4, VEHICLE RELIABILITY (MEAN DISTANCE BETWEEN FAILURES) BROAD STREET LINE 153,331 12, 1, 8, 6, 4, 2, MARKET FRANKFORD LINE 1,79 11 1, 8, 6, 4, 2, CITY TROLLEYS 5,513 35, 28, 21, 14, 7, MEDIA SHARON HILL LINES NORRISTOWN HIGH SPEED LINE 6, 21,458 48, 35,514 36, 24, 12, 6, 48, 36, 24, 12, REGIONAL RAIL 53,12 25, 2, 15, 1, 5, CCT CITY 2,636 4, 32, 24, 16, 8, CCT SUBURBAN 22,168 KEY PERFORMANCE INDICATORS FY215 Q1 (JUL SEP)
STATE OF GOOD REPAIR & RELIABILITY MAJOR PROJECT MILESTONES & ASSET CONDITION % ACHIEVED 1.% 9.% 8.% 7.% 6.% 5.% 4.% 3.% 2.% 1.%.% ACHIEVEMENT OF PROJECT MILESTONES WITHIN 9 DAYS OF DEADLINE 82.2% 8.% 1 2 1 2 1 2 1 2 1 2 215 1 215 2 1 2 1 2 1 2 1 2 FY THIS METRIC WILL BE REPORTED ON A SIX MONTH BASIS (NEXT: JANUARY 215) MOST RECENT (JAN JUN ): MAJOR PROJECT DEADLINES: 45 COMPLETED WITHIN 9 DAYS: 37 % ACHIEVEMENT: 82.2% ASSET CONDITION THIS METRIC WILL BE REPORTED PENDING GUIDANCE FROM THE FEDERAL TRANSIT ADMINISTRATION (NEXT: TBD) KEY PERFORMANCE INDICATORS FY215 Q1 (JUL SEP) 12
EMPLOYEE GROWTH SUCCESSION PLANNING & DIVERSITY AIM SUCCESSION PLANNING PROGRAM FTA Awards Innovative Workforce Development Grant to SEPTA AIM Program Planning Initiated AIM Pool of Candidates Finalized Mentor Program Developed & Implemented; Participant Development Goals Established 215 TARGET: Year 1 Participant Development Goals Achieved TARGET: Program Implementation Review Completed TARGET: Phase II Key Position Analysis Conducted TARGET: Phase II Selection Process Completed TARGET: 5% Fill Rate for Key Vacant Positions CONTINUED INCREMENTAL IMPROVEMENT FROM ONGOING FOCUS ON WOMEN & MINORITY HIRING EFFORTS JOB CATEGORY AREA REFER: 7/1/8 MANAGEMENT (TOTAL: 1,13) PROFESSIONAL (TOTAL: 43) BASE: 7/1/13 UPDATE: 4/1/14 UPDATE: 7/1/14 CURRENT: 1/1/14 TARGET: 7/1/19 MINORITY 36% 39% 39% 4% 41% 43% WOMEN 14% 16% 17% 17% 17% 19% MINORITY 33% 36% 38% 37% 38% 4% WOMEN 3% 35% 36% 36% 36% 41% AS OF OCT. 1, MANAGEMENT TOTAL: 1,13 MANAGEMENT MINORITY: 448 (41%) MANAGEMENT WOMEN: 19 (17%) PROFESSIONAL TOTAL: 43 PROFESSIONAL MINORITY: 153 (38%) PROFESSIONAL WOMEN: 146 (36%) KEY PERFORMANCE INDICATORS FY215 Q1 (JUL SEP) 13