Module K Quality Function Deployment CC04264166.ppt
QFD Overview Objectives Define QFD List benefits of QFD Outline QFD matrix process Summarize CC04264167.ppt
Quality Function Deployment Quality What the customer/user needs or expects Function How those needs or expectations are to be satisfied Deployment Making it happen throughout the organization CC04264168.ppt
Multiple customers Competing alternatives Multiple suppliers Decision Analysis Provides Focus Multiple objectives * Quality Function Deployment Communication Multiple disciplines Conflicting interests Decision Analysis and QFD provide more customer interaction and a better product Consensus common terminology List of potential trades ranked priorities Documentation CC04264169.ppt
QFD Origins and Usage HIN SHITSU KI NO TEN KAI Quality Function Deployment Originated in early 1970's at Mitsubishi's Kobe shipyard Used worldwide by the automotive industry (Ford Taurus) Wide use by Japanese consumer electronics industry Increasing use by U.S. computer/electronics industry Increasing use by U.S. defense community customers and suppliers DoD TQM guidebook 5000.51G IDA report on concurrent engineering Increasing recognition as an effective mechanism for strategic planning and process improvement CC04264170.ppt
QFD Overview Objectives Define QFD List benefits of QFD Outline QFD matrix process Summarize CC04264171.ppt
Key Benefits of QFD Quality Allows organization and leveling of requirements Helps optimize product and process designs Cost Streamlines requirements iteration process Reduces number of engineering changes Shortens product development cycle Communication Emphasizes the Voice of the Customer Provides common language and data base Promotes understanding of multi-discipline requirements Documentation Provides continuous, comprehensive evaluations and sensitivities Produces a detailed/living documentation trail CC04264172.ppt
QFD Contributes to Quality Improvement Identify Needs Plan, Prioritize, Focus Make Improvements Hold the Gains Satisfy Needs Customer Quality Function Deployment Design of Experiment s (Taguchi) Statistical Process Control Product Cost of Design Changes QFD is best used here Production Begins Time QFD is part of Total Quality Management Recognized and accepted process Ready-made sales tool 0 CC04264173.ppt
QFD Can Support the Entire Product Development Cycle Customer expectations Design specification Part characteristics Manufacturing operations Production requirements QFD can help structure strategy, programs and products CC04264174.ppt
When Is QFD Helpful Focus on People Multiple customers or users Conflicting customer priorities Multiple disciplines involved User requirements not quantifiable Focus on Solutions Multiple feasible solutions Solutions conflict with each other Solution not yet quantified Everyday problems! CC04264175.ppt
QFD Analysis Products A prioritized list customer wants (requirements) A prioritized list of how you may satisfy the customer s wants (solution) A common set of definitions for requirements and solutions A list of potential trades A basis for identifying and selecting concepts More customer interaction Leads to a better product CC04264176.ppt
QFD Overview Objectives Define QFD List benefits of QFD Outline QFD matrix process Summarize CC04264177.ppt
Decision Analysis Using QFD QFD is a structured, matrix-based process for exploring solutions to complex problems Articulate and define problems - WHAT specifics are desired? Determine relative importance of each to the owner Survey the range of solutions - HOW are specifics achieved? Access value/importance of solutions Decompose solutions into next set of WHATs and HOWs Each assessment and decision is documented. All steps are easily traced CC04264178.ppt
QFD Is Documented in a House of Quality The QFD process is designed to emphasize drivers, not details WHATs HOWs Prioritized HOWs Pritorized WHATs QFD is not difficult but experience is helpful CC04264179.ppt
The House of Quality Is Completed Using a Sequence of Steps These steps are typical of most QFD applications 0 Identify scope, constraints, and groundrules 1 Identify the customer requirements (WHATs) 2 Prioritize customer requirements 3 Identify the competing solutions (HOWs) 4 Relate HOWs to WHATs 5 Correlate the competing solutions (HOWs) 6 Evaluate the competing solutions (HOWs) 7 Flowdown to next QFD matrix Don t forget definitions 5 (if necessary) 3 1 4 2 6 7 CC04264180.ppt
Design specifications Flow Down Matrices to Increase the Level of Detail Customer requirements Product planning matrix Design specifications Part characteristics Part deployment matrix Part characteristics Makabe System American Supplier Institute Template - automobile industry Manufacturing operations Process planning matrix Manufacturing operations Production requirements Production planning matrix CC04264181.ppt
QFD Overview Objectives Define QFD List benefits of QFD Outline QFD matrix process Summarize CC04264182.ppt
QFD Is a Method - Not a Panacea QFD is not: A black box A software package The Answer Boeing QFD for: Strategy Programs Product lines QFD is: A matrix-based decision analysis tool A structured process for exploring solutions to complex problems A means to capture and quantify expert judgement QFD emphasizes customer interaction and leads to a better product CC04264183.ppt
Recent QFD Applications at Boeing Policy/Goal Development Turbine engine technology NASA strategic planning NASA risk management DoN requirements Joint Warfare Assessment Center Concept Selection JASSM External weapons carriage DAC advanced common flightdeck DAC C-9B replacement Anti-Jam CCS JDAM PIP Arsenal ship Legend Gov t funded Internal Boeing effort Force Structure Overseas presence Cruise missile defense N513 Mission Needs ASC / XR SOF STT Systems Engineering Process Improvement Low cost commercial technology insertion Electronic warfare acquisition for tactical aircraft NASA risk management NATO AGARD Manufacturing Process Improvement Integrated manufacturing control system Manufacturing work instructions Diverse spectrum of QFD subjects from requirements to manufacturing Requirements Development Joint Strike Fighter (JSF) Common Support Aircraft (CSA) C 2 W follow-on systems technology Technology Prioritization JAST II High lift/drag technology Proprietary subcontractor selection Wright lab munitions tech planning F-18F aft crew station enhancements CC04264184.ppt
Example QFD Analysis Selecting a Requirements Management Tool RDD-100 DOORS RTM Req Pro # Requirements Relation Rel*WF Relation Rel*WF Relation Rel*WF Relation Rel*WF Weighting Factor, % 1 Requirements Traceability 9 180 9 180 9 180 9 180 20 2 User Friendly 1 10 3 30 3 30 3 30 10 3 Boeing Std. Tool 9 90 9 90 3 30 1 10 10 4 In-House Training 9 90 9 90 1 10 1 10 10 5 Available at Team Mates 1 10 3 30 1 10 1 10 10 6 Boeing Experts Available 9 81 9 81 1 9 1 9 9 7 PC Operation 9 72 9 72 9 72 9 72 8 8 Report Capability 9 45 9 45 9 45 3 15 5 9 Use on DD21 1 5 9 45 1 5 1 5 5 10 Cost 1 5 9 45 9 45 9 45 5 11 WORD Interface 1 5 3 15 9 45 9 45 5 12 Web Browser 1 1 3 3 9 9 1 1 1 13 Unix Operation 9 9 9 9 9 9 1 1 1 14 Data Base 3 3 1 1 9 9 3 3 1 15 Functional Analysis 9 9 1 1 1 1 1 1 1 Relative Scores 606 736 508 436 100 Relational Score 9-Strong 3-Moderate 1-Weak Winner CC04264xxx.ppt