MICHELIN A better way forward Source: Annual and sustainable development report 1
KEY FIGURES Michelin sites Environmental Footprint reduced by -33 % Employees 115,000 New hires 14,036 Net sales 20.7 bn In volume In value Up 6.7 % Up 15.8 % Hours of employee training 7.2 million Lost-time incidents 0 In 26 Group plants 22 % Operating income 1.945 bn Net debt-to-equity ratio Before non recurring items Capital expenditure 1.7 bn Source: Annual and sustainable development report 2
EVERYWHERE AROUND THE WORLD, WE EQUIP EVERYTHING ON WHEELS, TO SERVE EVERY MOBILITY NEED 184m TIRES PRODUCED 69 PRODUCTION FACILITIES IN 18 COUNTRIES No.1 IN THE WORLD IN HIGHPERFORMANCE TIRES FOR CARS 170 MARKETING OPERATIONS IN MORE THAN 170 COUNTRIES No.1 IN THE WORLD IN RADIAL TIRES FOR TRUCKS, EARTHMOVERS, AIRCRAFTS 14.8% SHARE OF THE GLOBAL TIRE MARKET BY VALUE Tire Business 2011 Global Tire Company Rankings No.1 IN EUROPE IN TIRES FOR FARM MACHINERY, MOTORCYCLES Source: Annual and sustainable development report 3
ACTING LOCALLY, WE FACILITATE MOBILITY FOR EVERYONE, EVERYWHERE AND IN EVERY WAY 3.300 PRODUCT AND SERVICE DEALERSHIPS IN 27 COUNTRIES 10m MAPS AND GUIDES IN 15 LANGUAGES PUBLISHED IN 2011 No.1 IN RETREADING 950m ITINERARIES CALCULATED BY VIAMICHELIN No.1 IN SERVICE CONTRACTS FOR TRUCKS, EARTHMOVERS AND AIRCRAFT FLEETS Source: Annual and sustainable development report 4
MICHELIN ESTABLISHED CLOSE TO ITS CUSTOMERS 115 000 employees (108 300 Full-time equivalent employees) 69 production facilities in 18 countries Western Europe 32 plants 10 for passenger car and light truck tires 12 for truck tires 7 for specialty tires 6 for components and semi-finished products Eastern Europe 8 plants 5 for passenger car and light truck tires 3 for truck tires 3 for specialty tires 1 for components and semifinished products North America 17 plants 10 for passenger car and light truck tires 4 for truck tires 3 for specialty tires 2 for components and semifinished products Asia (without India) 7 plants 4 for passenger car and light truck tires plus 1 under construction 3 for truck tires plus 1 under construction 2 for specialty tires 2 for components and semi-finished products South America 4 plants 2 for passenger car and light truck tires plus 1 under construction 3 for truck tires 1 for specialty tires Africa, India and the Middle East 1 plant 1 for truck tires plus 1 under construction TC : Tourisme camionnette PL : Poids lourd SP : Pneus de spécialités Source: Annual and sustainable development report 5
MICHELIN IT MISSION STATEMENT Improve business and IS/IT processes efficiency by delivering : 1. simplified, standardized, innovative and easy to use solutions, in accelerated cycles 2. up to date, effective and collaborative work environments for individuals and communities at a competitive cost while ensuring information security. 6
THE MICHELIN TRANSFORMATION PROGRAM SUPPORTED BY IT Demand to Cash ERP Backbone Program Upstream Supply Chain transformation program Downstream Supply Chain and Logistics transformation program PLM program Inventories Finance / Purchase to Pay / Costing Capgemini scope Upstream Customer / D2C / Downstream Finance / P2P
THE PARTNERSHIP WITH Capgemini Delivery model : Front office in a co-management mode : USA, France Back Office : India Capgemini scope of work : Pre-design, high level design, project management office: Capgemini Consulting Build / test / roll out / support : Capgemini Technology + India A distributed and industrialized delivery model able to ask for expertise when needed 8
THE PARTNERSHIP WITH Capgemini Key points : A global project requiring international teams Agility through flying squad when needed An original partnership through the co-management principle First results : A successful Go Live at the planned date in North America Next steps : Deployment in Poland and India Build of the next release (China, Western Europe) and deployment Further deployments in Asia, South America 9
Co-management : a real partnership spirit Alignment of all suppliers on MICHELIN objectives to make them co-responsible for application development and deployment, support continuous improvement of processes, methodologies and tools 5% of their revenue as risk or reward through 10 KPIs (o/w Michelin satisfaction : value created, resource adequacy with the needs) Transparency with the partners to enable anticipation: visibility on the project portfolio
Co-management : the benefits Before After # development sites 15 5 # suppliers 80 5 Commitment on results 10% 30%-50% Development process Diversified Unified Suppliers relationships Client-supplier Co-management Short term Long term Flexibility Variable Structural Cost > benchmark = benchmark
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