ICCCFO Conference - Starved Rock DRIVING SAVINGS WITH ENTERPRISE HOLDINGS April 29 th 2010 Eric Klix Business Rental Sales Executive Enterprise Rent-A-Car Robert Clark Business Rental Sales Executive Enterprise Rent-A-Car
Agenda Introductions ti Industry Update Cost Savings Initiatives & New Benefits Q & A Virtual Car Program Mileage Reimbursement Alternative ti Fleet Mix WeCar Hourly Program
Enterprise/National as Combined Entity Taylor family purchased Vanguard Car Rental (National and Alamo) on August 1, 2007 Combined company is a true total transportation solution Over 1 million vehicles globally More than ALL of our competitors combined Shared fleet as of August 2009 Car rental demand is up and inventory through out the industry is down Over 9,500 rental locations Free pick up and easy for your employees to rent a car Approximately 88,000 employees Enterprise business accounts now have access to Free enrollment in National s Emerald Club
Comprehensive Business Rental Options Airport Local General Aviation Miles Reimbursement Options Month or More Primary (CB) Secondary Secondary Secondary Secondary Secondary Primary* Primary* Primary* Primary* CB = counter bypass *Free Pickup Options
Industry Update Standard & Poor s Ratings Services recently raised credit ratings across the car rental industry due to improved financial outlook over last year. S & P raised its long-term ratings on Enterprise Holdings from BBB to 'BBB+' based on the company's improved financial profile. Enterprise Holdings remains the only car rental company with an Enterprise Holdings remains the only car rental company with an investment grade rating.
Industry Update In January, Toyota recalled more than 2.3 million of its vehicles due to potential problems with sticking accelerator pedals. The affected vehicles represented roughly 4 percent of Enterprise Holdings North American fleet; we coordinated d with Toyota to expedite the recall repairs. "Our top priority throughout this entire process has been safeguarding g the safety and trust of our customers The flexibility provided by our unique coast-to-coast network has minimized customer inconvenience and delays as we are able to quickly move vehicles between cities and from airports to nearby neighborhood branch offices - and vice versa." Matt Darah, Executive Vice President North American Operations for Enterprise Holdings
National Gains Ground as Premier Car Rental Brand for Business Travel Ahead in Customer Satisfaction National recently surpassed its two biggest competitors in overall customer satisfaction according to the nation s leading service survey. Leading in Loyalty The Emerald Club was recently ranked #1 in program loyalty strength. "We are always upgrading facilities, refreshing our fleet, auditing policies i and procedures, and looking for opportunities to improve the customer experience. We believe customers notice the difference, even during extremely challenging economic times." Matt Darah, Executive Vice President North American Operations
Enterprise Plus Members Now Can Store Credit Card Information in Profile Credit card number saved in your traveler s profile will automatically ti appear in the payment field of their reservation Reduces transaction time at the counter Customer will still need to sign the rental agreement
The Enterprise Business Rental Program Virtual Fleet Program No Maintenance 24-Hour Roadside Assistance No Depreciation New Vehicles Optimal Utilization Variety of Vehicles Free pick-up and delivery service Highest-Rated Customer Service in the Car Rental Industry Mileage Reimbursement Alternative-Trip Optimizer Within 15 minutes of 90% of the population
The Mileage Reimbursement Alternative
e-link Customized reservation link placed on your school s Intranet and/or employee desktops Co-branded and includes special message to employees Secure and ensures better compliance
Fleet Mix
Month or More Program Month or More is ideal for: Corporate relocations Temporary work assignments Internships Any other long term rental need. Offers short-term rental flexibility with long-term discounts.
Who is WeCar? WeCar is the car share offering from Enterprise Rent-A- Car. Backed by the fiscal strength and national footprint of Enterprise Rent-A-Car. Available exclusively to corporate accounts. Serviced locally. Features a hybrid/highly fuel efficient fleet.
WeCar Update WeCar has recently launched in the U.K., Tulane University, Loyola University, Oregon State University and Princeton University On April 22, the Nashville Downtown Partnership will unveil WeCar carsharing, downtown Nashville s first vehicle-sharing program The goal is to provide business employees with new transportation options that can reduce operating costs related to fleet maintenance. - Tom Turner, NDP president and CEO
WeCar Update Travel Weekly (December 09) Companies look to share the wealth as more people share cars: analysts expect much of the forecasted growth in car-sharing revenue to come from corporations that are either looking to save on travel expenses or cut local fleet costs. Enterprise Rent-A-Car s WeCar car-sharing program is an environmentally friendly transportation solution to business customers looking to enhance their fleet management operations and sustainability initiatives. -Lisa Martini, WeCar spokesperson
What Does This Mean for you? 24 / 7 car availability 24 / 7 access to reservations and support Encourages faculty and students to rideshare and use public transportation Reduces parking congestion Promotes your school s s Green Initiatives and Environmental Platform Provides access to management reports and user activity
CONSERVATION
MOST FUEL-EFFICIENT FLEET 450,000 vehicles average 28 miles per gallon or better 238,000 vehicles average 32 miles per gallon or better 265,000 vehicles qualify for U.S. Environmental Protection Agency s SmartWay certification
Jack Taylor Founding Principles Take care of your customers and employees, and profit will take care of itself. Repeat customers are the quickest way to build a solid base of business. Take care of your customers and employees first and profits will follow. Jack Taylor, Founder After dealing with us, we want customers to say, This is the best place I ve ever done business.
Q&A
WeCar Steps When approved, Member reserves Member waves key fob Member receives personal key fob, vehicle online, then locates that vehicle. over receiver box to unlock & enter vehicle. now can reserve.
The Reservation Process