PERSATUAN INDUSTRI KOMPUTER DAN MULTIMEDIA MALAYSIA THE NATIONAL ICT ASSOCIATION OF MALAYSIA. Annual Report

PERSATUAN INDUSTRI KOMPUTER DAN MULTIMEDIA MALAYSIA THE NATIONAL ICT ASSOCIATION OF MALAYSIA Annual Report 2015/2016

Table of Contents 02 Our Profile 04 Message from the Chairman 06 PIKOM Councillors & Advisors 2015/2016 09 PIKOM Secretariat 10 Industry Overview 11 Reports From Committees & Chapters 19 Our ICT Journey 24 International Engagements 27 PIKOM in the News 29 PIKOM Academy 30 Membership 32 Highlights of Events 40 Affiliation Annual Report 2015/2016 1

02 PIKOM Profile What our Mission is... To champion and realise the digital opportunities. What we do Who we are. Spearhead, promote and encourage development of resources, professional skills and programmes in the local ICT industry; Represent the local ICT industry to the Government and private sector, both local and overseas; Provide a platform for ICT players and users to meet, network, learn and share ideas in order to bring the industry to the next level; Foster high standards of conduct, service and performance throughout the ICT industry; and Promote and market local ICT services to the region and overseas. formed in 1986, is the National ICT Association of Malaysia, representing the information and communications technology (ICT) industry in Malaysia. Its membership currently stands close to 800 members, comprising companies involved in a whole spectrum of ICT products and services which commands 80% of the total ICT trade in Malaysia. PIKOM strives to improve the business climate in the interests of all its member companies and to promote industry growth in line with national aspirations. Membership privileges.. 1. Priority booking and special rates for PIKOM s flagship events and exhibitions organised by the Association; 2. To have your company listed in our online portal; 3. To be given priority in marketing and promotion in events and activities undertaken by the Association; 4. Best platform to grow your business through PIKOM s partnership with MDeC and MATRADE as well as ASOCIO, APIA and WITSA to tap into new markets and leverage on its regional and global networks; 5. Meet ICT endusers and potential customers; 6. Enjoy discounted rate/ free admission to our special learning events; 7. Exclusive discount on training courses and workshops; 8. Access to PIKOM s research reports; 9. Use of PIKOM s building facilities; and 10. Support in export promotion Annual n Report 2015/2016 0 2 Annual Report 2015/2016 0 3

04 Message from the Chairman PIKOM Chairman Chin Chee Seong It is that time of year once again where we in PIKOM reflect on our achievements the past term and share our aspirations for the new term. I began my chairmanship on October 27 2015 where the economic uncertainties in the country continued to linger. The projection of gross domestic product (GDP) growth has been revised more than once. The gross domestic product growth for Malaysia is expected to slow to 4.2% this year according to World Bank amid a weak global economy. But it is expected to improve to 4.3% and then to 4.5% in 2018. The Ringgit continued to depreciate against the US dollar. In addition we experienced the falling prices of crude oil and commodities which caused a ripple effect to our economy and the purchasing power of Malaysians. Our signature ICT Job Market Outlook report for 2016 recorded that the overall average monthly salary of ICT professionals for 2015 to be RM8,114, a growth of 5.3 per cent. It is the lowest growth rate in eight years. Furthermore the average monthly salary growth rate for 2016 is expected to drop further to 4.7%. Despite the gloomy picture, we can be thankful that the ICT industry continues to grow and the biggest contributor is the ICT Services sector which has been recording double digit year-on-year growth since 2013. And as the saying goes, the show must go on. We must remain positive, encourage one another and provide support to our esteemed members. I would like to express my sincere gratitude to the Council members - my fellow office bearers, councillors, advisors and the secretariat, for their time, dedication, efforts and hard work in pursuing PIKOM s objectives and serving the ICT industry. Through your service, you have guided the various chapters and committees of PIKOM. The GAC once again played its role in shaping public policies. Year after year, our views are sought when it comes time for the government to table the annual Budget. The PIKOM CIO Chapter also held numerous activities such as an educational trip to Spain while the Outsourcing Malaysia chapter also participated in the recent Malaysia Investment Forum in London. We took the lead to form the ASOCIO AEC Digital Task Force. One of the initiatives was holding the first ASOCIO AEC E-Commerce Alliance meeting to brainstorm ideas of achieving cross border ecommerce success in ASEAN. This is in view of the formation of the ASEAN Economic Community. E-Commerce is going to be a key driver for growth in the country and PIKOM is taking steps to leverage this development. The PIKOM E-Commerce Chapter will be announced in the very near future. We also launched our individual membership campaign which is aimed to strengthen PIKOM s pool of professional talent. To date, we have more than 500 registered to be individual members. Once again our Malaysian ICT team did our country proud in the international scene claiming three Winner and five Merit awards at the International APICTA event in Sri Lanka in November 2015. We also salute the PILA and MSC APICTAaward winners whose success and achievements were celebrated at the recent PIKOM ICT Awards Night 2016. May they go on to further success. Malaysia also achieved success at the recently held WCIT2016 in Brazil where we won in four WITSA Global ICT Excellence Awards categories including the highest Chairman s Award. This year, PIKOM celebrates its 30th anniversary. This is a special occasion for all of us especially for those who have been with us from day one. We began as a small outfit in an office in Menara Tun Razak back in 1986. Now we have our own office building in DamansaraPerdana complete with state-of-the art boardroom and training facilities. We have grown from strength to strength over the past three decades to chart numerous milestones and achievements - both locally as well as globally. We have come of age to emerge as the voice of the Malaysian ICT Industry and the face at the global ICT stage. In the year 2017, we look forward to new and exciting initiatives as we reinvent and transform ourselves. Our PIKOM Academy will be fully operational next year. It will provide a learning avenue and a training ground to equip and retrain ICT professionals. We will strive harder to increase our membership whether as a corporate level or individual level. This year at the ICT Awards Night 2016, we honoured 19 companies who have been PIKOM Ordinary Members for 25 years and longer. We are touched by your support and loyalty to the National ICT Association of Malaysia and we sincerely hope you will continue to be part of the PIKOM family in decades to come. Let s all ring in the new term with renewed hope, optimism and prosperity for a thriving Malaysian ICT industry. Woon Tai Hai Annual Report 2015/2016 0 4 Annual Report 2015/2016 0 5

06 PIKOM Councillors & Advisors 2015/2016 Office Bearers Councillors Dato' Seri Ivan Teh Dr. Dzaharudin Mansor Dato Latt Shariman Abdullah Chin Chee Seong (Chairman) Stan Singh-Jit Ganesh Kumar Bangah (Deputy Chairman) Christopher Chan Danny Lee (Secretary) Tan Chen Chiang Alex Liew Anthony Raja Devadoss Sean Seah (Treasurer) Cheah Kok Hoong (Immediate Past Chairman) Carol Wong Eric Wong Jeffrey Ooi Ong Chin Seong Tan Hock Chye Andy Khoo K.T. Ong Office Bearers Chin Chee Seong Chairman Galasys Solutions (MSC) Sdn Bhd Ganesh Kumar Bangah Deputy Chairman HT Consulting (Asia) Sdn Bhd Danny Lee Secretary Epson Malaysia SdnBhd Sean Seah Treasurer Bimbit.com Sdn Bhd Cheah Kok Hoong Immediate Past Chairman Hitachi Sunway Information Systems Sdn Bhd Councillors Dr Dzaharudin Mansor Stan Singh-Jit Christopher Chan Carol Wong Eric Wong Jeffrey Ooi Ong Chin Seong Dato' Seri Ivan Teh Dato' Latt Shariman Abdullah Tan Chen Chiang Alex Liew Anthony Raja Devadoss Tan Hock Chye Andy Khoo K.T. Ong Microsoft (M) Sdn Bhd IronHorse Asia Sdn Bhd Ten Ten Telecommunications Sdn Bhd Genovasi (M) Sdn Bhd IBM Malaysia Sdn Bhd Celcom (Malaysia) Bhd Powerware Systems Sdn Bhd ADV Fusionex Sdn Bhd Persatuan Sukan Elektronik Malaysia (esports) MeenGi Sdn Bhd Glocomp Systems (M) Sdn Bhd Kelly Services (Malaysia) Sdn Bhd DataPrep Holdings Bhd Maxis Broadband Sdn Bhd Dell Global Business Centre Sdn Bhd Advisors Looi Kien Leong Xavier Tan Harres Tan Lee Boon Kok Wee Kee Heng Foo Sen Chin C.J. Ang David Wong Nan Fay Dato' Wei Chuan Beng Derrik Khoo Woon Tai Hai Shaifubahrim Saleh Steve Hsia Dato' Ng Wan Peng Advisors Looi Kien Leong 1001 Technologies Sdn Bhd Xavier Tan - Harres Tan Rototype International (M) Sdn Bhd Lee Boon Kok I-Commerce Sdn Bhd Wee Kee Heng e-lock Corporation Sdn Bhd Foo Sen Chin ECS ICT Bhd C.J. Ang Cuscapi Bhd David Wong Nan Fay SnT Global Sdn Bhd Dato' Wei Chuan Beng REDtone Telecommunications Sdn Bhd Derrik Khoo Genting Berhad Woon Tai Hai BDO Consulting Sdn Bhd Shaifubahrim Saleh Frontline Resources Sdn Bhd Steve Hsia Malaysia Digital Economy Corporation Sdn Bhd Dato' Ng Wan Peng Malaysia Digital Economy Corporation Sdn Bhd Annual Report 2015/2016 6 Annual Report 2015/2016 7

09 PIKOM Secretariat APPOINTMENTS BY RULE By rule 14 (f) Part (IV) (The Council), on 26 November 2015, the Council appointed the following as Councillors: 1. K.T. Ong of Dell Global Business Centre Sdn Bhd 2. Andy Khoo of Maxis Broadband Sdn Bhd 3. Dato Latt Shariman Abdullah of PersatuanSukanElektronik Malaysia (esports) 4. Tan Chen Chiang of MeenGi Sdn Bhd 5. Alex Liew of Glocomp Systems (M) Sdn Bhd By rule 15(h) (Powers of the Council) Part (IV) (The Council), on 26 November 2015, the Council appointed the following as Advisors to the Council: 1. Looi Kien Leong 2. Xavier Tan 3. Harres Tan 4. Lee Boon Kok 5. Wee Kee Heng 6. Foo Sen Chin 7. C.J. Ang 8. David Wong Nan Fay 9. Dato' Wei Chuan Beng 10. Derrik Khoo 11. Woon Tai Hai 12. Shaifubahrim Saleh 13. Steve Hsia 14. Dato' Ng Wan Peng Ong Kian Yew Executive Director KF Leong General Manager Alicia Wong Head of Finance & Admin Justin J. Anthony Director of OM Grace Lee Manager M.I.C.E By rule 14 (f) Part (IV) (The Council), on 15January 2016, the Council appointed Anthony Raja Devadoss of Kelly Services (Malaysia) Sdn Bhd as Councillor. By rule 14 (h) (iv) Part (IV) (The Council), on 1 February 2016, Carol Wong resigned from her Councillor position. By rule 14 (f) Part (IV) (The Council), on 3 February 2016, the Council appointed Tan Hock Chye of DataPrep Holdings Bhd as Councillor. By rule 14 (h) (iv) Part (IV) (The Council), on 1 September 2016, Andy Khoo resigned from his Councillor position. Ng Wai Teng Executive Secretary Sharon Sunita Head of Industry Development, OM G.S. Murty Head of Talent Initiatives, OM Jamie Tan Manager, Finance & Admin Audreen Wong Manager, Sales & Marketing Name Designation Attendance Chin Chee Seong Chairman 12/12 Ganesh Kumar Bangah Deputy Chairman 10/12 Danny Lee Secretary 09/12 Sean Seah Treasurer 12/12 Cheah Kok Hoong Immediate Past Chairman 08/12 Jeffrey Ooi Councillor 07/12 Eric Wong Councillor 11/12 Ong Chin Seong Councillor 10/12 Dato Seri Ivan Teh Councillor 03/12 Dr Dzaharudin Mansor Councillor 04/12 Stan Singh - Jit Councillor 10/12 Christopher Chan Councillor 11/12 Name Designation Attendance Carol Wong Councillor 02/03 Andy Khoo Councillor 05/09 K.T. Ong Councillor 05/11 Dato Latt Shariman Abdullah Councillor 01/11 Tan Chen Chiang Councillor 10/11 Alex Liew Councillor 08/11 Anthony Raja Devadoss Councillor 03/09 Tan Hock Chye Councillor 08/09 Rina De Silva Research Manager Mohammad Adzham Hamdan Assistant Manager, Industry Development Arthur Chew I.T & Web Administrator Nur Azlianawatie Alel Senior Executive, Admin and Talent Initiatives Naquib Tajudin Executive, Corp Affairs Nurul Aimi Mohamad Executive M.I.C.E Annual Report 2015/2016 8 Annual Report 2015/2016 9

10 Industry Overview 11 Reports From Committees And Chapters ICT JOB MARKET OUTLOOK IN MALAYSIA 2016 A signature report since 2007 providing average salary trends, job sentiment index, hottest sectors and jobs PIKOM published the eagerly awaited ICT Job Market Outlook in Malaysia 2016. Once again, the association partnered with Jobstreet.com, besides making due references from PayScale web publishers. Government Affairs Committee (GAC) The PIKOM GAC focuses primarily on policy advocacy, which is done through strengthening relations with the government and contributing towards policy setting that will impact the ICT industry. The GAC also aims to build a good reputation for the ICT stakeholders and end-users as well as to foster the health of the industry through the monitoring of legislation and regulation, anticipation of future developments, opportunities and value creation. The GAC acts as the voice of the industry in the government. PIKOM is actively represented in over 40 government-related committees including those chaired by the Prime Minister. Average Monthly Salary of ICT professionals rose from RM7,706 in 2014 to RM8,114, in 2015, recording a 5.3% growth rate. This is the lowest growth rate in eight Years. The average monthly salary growth rate forecasted for 2016 is 4.7% Widening Salary Gap among ICT Jobs: ICT salary gap between entry level and other categories continue to widen for all job categories. Senior managers earned 6.27 times more than fresh graduates in 2015. This gap was only 4.95 times five years ago in 2010. Middle management category also registered a widening gap that increased from 3.21 to 3.75 times during the same five-year period. Benchmarking against other countries: In the PPP Adjusted Criterion benchmarking scale, the average monthly salary of IT Project Manager (PM) at entry level in United States and UAE were 1.5 and 2.18 times respectively more than in Malaysia. In the PPP Adjusted Criterion benchmarking scale measuring the average monthly salary of IT Project Manager at entry level, WASHINGTON was the only US city in the top 10. Out of the top 10 cities, six cities were from the Middle East. Kuala Lumpur was ranked 41/101 cities surveyed. The economic woes and the uncertainties in 2015 certainly had an adverse impact on the information communication technology (ICT) industry which in turn caused a ripple effect on the overall salary growth for 2015. While the industry expected a downturn, it certainly didn t expect the impact to be of such a magnitude. Perhaps it is also a good wake up call for the ICT industry to realize that even though the overall average monthly salary had been growing healthily year on year for the past eight years, future salary growth cannot be taken for granted. PIKOM GAC Members 2016/2017 Chair : Dr. Dzaharudin Mansor, Microsoft Malaysia Sdn. Bhd. Members : Hasnul Nadzrin Shah, IBM Malaysia Sdn. Bhd. : Shetal Doshi, Aegis BPO Malaysia Sdn. Bhd. : Azrin Ariffin, GCM Technologies Sdn. Bhd. : Jason Casimir, escan Malaysia : Nur Haryati Hisham, Mesiniaga Berhad : Nora Mansor, HeiTech Padu Berhad : Vinnie Raviraj, Sutherland Global Services Malaysia Sdn. Bhd. : Ashley Karnen, Manpower Staffing Services (M) Sdn. Bhd. : MazideeRamli, Strateq Group : Lee Kim Seng, Kuching Computer Business Association : Zulkifli Ghairi, Oracle Corporation Malaysia Sdn. Bhd. GAC Involvement in Government Initiatives, Technical Committees, Working Groups and Taskforces in 2015/2016 1. SIRIM Working Group on Security Controls and Services (WG/G/5-4) as well as SIRIM Technical Committee on Software and Systems Engineering, IT Service Management and IT Governance (TC/G/11), on Information Security (TC/G/5) and on IT Inter connection, Communications and System Information (TC/G/12) 2. Ministry of Communications and Multimedia Technical Committee on ICT Satellite Account (ICTSA) 3. Malaysia Communications and Multimedia Blueprint spearheaded by the Ministry of Communications and Multimedia 4. Malaysia Productivity Blueprint spearheaded by the Economic Planning Unit (EPU) and the Prime Minister s Department 5. Department of Environment (DOE) Taskforce for Household E-Waste Management in Malaysia 6. Ministry of Finance Focus Group Consultation on the 2017 National Budget 7. Matrade National Professional Services Export Council (NAPSEC) 8. Human Resource Development Fund (HRDF) Board and Sectoral Training Committee 9. Ministry of International Trade and Industry (MITI) Malaysia Services Development Council Annual Report 2015/2016 10 Annual Report 2015/2016 11

PIKOM S RECOMMENDATION FOR THE NATIONAL BUDGET 2017 As part of its policy shaping engagement, the GAC took a proactive role to submit PIKOM s ICT Industry recommendations to the Ministry of Finance for consideration into the National Budget 2017, a summary of which is: 1. ICT education in schools PIKOM recommends that government should provide more allocation to the development of ICT curriculum as it continues to be a pivotal subject from the primary level of the education school system. 2. Withholding tax on software products PIKOM calls for software to be classified as a product and not subjected to with holding tax. As a nation heading into the digital age, curbing the use by imposing additional taxes will be a burden to the citizens and business. 3. Broadband pricing PIKOM continues to exhort the government and internet service providers to continually provide product and price innovation that will benefit all Malaysian. PIKOM recommends that the government consider full reductions in order to bridge the digital divide and boost accessibility. In addition, PIKOM also proposed: a. Reintroduction of EPF PC Scheme b. Tax relief for PC purchases once every 2 years instead of 3 years and to include smartphones and accessories as well c. Double tax deduction for training PIKOM CIO CHAPTER (PCC) The PCC provides a forum of communication for CIOs and Heads of ICT in a user organisation to exchange information, share experiences, exploring leading edge technologies and employ best practices in ICT management. The PCC comprises more than 100 CIOs of the largest corporations and government agencies in Malaysia. PCC Exco Members 2015/2017 Chair : Charles Tan, CIO AmBank (M) Berhad Deputy Chair : Beh Swan Swan, CIO Magnum Information Technology Sdn Bhd Exco Members : Yuri Iskandar, CIO Country Lead Accenture Solutions Sdn Bhd : Hood Abu Bakar, General Manager ICT MISC Berhad : Tan Kah Chai, Group CIO Sime Darby Berhad : Kevin Chong, CIO Petroliam NasionalBerhad : June Ng, Head of Group IT Fraser & Neave Holdings Berhad : Chin Chee Seong, Chairman of PIKOM : Ganesh Kumar Bangah, Deputy Chairman of PIKOM Shary Choo of E& O and Wong Kum Wai of IMU also seved on the Exco during the term and resigned from the Exco due to changes in employment. Activities 5 December 2015 : PIKOM PCC Golf Challenge 2015 Sungai Long Golf & Country Club 10 December 2015 : Innovation in Recruitment, hosted by Linkedin Aloft Kuala Lumpur 24 March 2016 : Movie Night: Batman V Superman, hosted by Pure Storage GSC Signature Gardens Mall 15 May 2016 : PCC Educational Trade Visit to Spain 23 August 2016 : Experience Digi Program, hosted by Digi D House (Digi Headquarters) 21 September 2016 : Microsoft and Softline hosted an industry talk by Microsoft s Most Valuable Professional (MVP) Dr. Nithin Paranjape and later treated the guests to a screening of the movie, Mechanic at GSC Signature Gardens Mall 23-24 September 2016 : PIKOM PCC Golf Challenge 2016 in Johor Baru Innovation in Recruitment, hosted by Linkedin Aloft Kuala Lumpur. Visitors posing in front of the Teldat office in Madrid, Spain. PCC members at the Camp Nou Football Stadium in Barcelona, Spain. Microsoft and Softline hosted an industry talk by Microsoft s Most Valuable Professional (MVP) Dr.NithinParanjape. The guests were later treated to a screening of the movie, Mechanic at GSC Signature at the Gardens Mall. PIKOM CIO chapter (PCC) members tee off at the two-day golf challenge in Johor Baru. Annual Report 2015/2016 12 Annual Report 2015/2016 13

OUTSOURCING MALAYSIA (OM) OM, a chapter of PIKOM with MDeC as a strategic partner, seeks to position the global business services (GBS) industry for growth. Formed in 2006, OM has more than 100 members representing major players from the shared services and outsourcing sector. OM held its Annual General Meeting on November 25 2015 where the newly elected executive committee for 2016-2017 was formed. Committee Members (2016-2017) Designation Name Company Name 28-29 October 2015 (Singapore) Chairman Cheah Kok Hoong Hitachi-Sunway Information System Sdn Bhd Deputy Chair (Outsourcing) Anthony Raja Devadoss Kelly Outsourcing & Consulting Group, APAC 30 November 2015 Deputy Chair - (Shared Services) M. Pattabhiraman UOB Centre of Excellence (M) Sdn Bhd Treasurer Dato' Lim Han Boon Envo BPO Services Sdn Bhd Chairman Emeritus David Wong SnT Global Services Committee Munirah Looi Brandt International Sdn Bhd Jason Crimson Kimberly Clark Regional Services (M) Sdn Bhd Edmund Eer Yong Kiong itac MSC Outsourcing Sdn Bhd Paul Raymond Raj Kannal Outsourcing Phan Yoke Hin HDC Data Centre Sdn Bhd. Naresh Alagan Air Asia Global Shared Services (AGSS) Sdn Bhd Alex Hee Kam Fatt Documation Sdn. Bhd Jusri Ong Chin Yap Telecontinent Sdn. Bhd 22 April 2016 Divya Dutta Aegis BPO (M) Sdn Bhd Victor Phang italent Management Billy Lee Kok Chi Hitachi Sunway Data Centre Services Sdn Bhd Edwin Ng VADS Berhad Advisors C. J. Ang Cuscapi Berhad Phil Captain PMCteam & NexDrone Jerry E Durant Red Core Technology Solutions Rob Cayzer Frost & Sullivan Roshan Thiran Leaderonomics Woon Tai Hai BDO Malaysia 7 June 2016 Boonsiri Somchit-Ong Xtrategize Technologies Sdn Bhd OM held a membership drive with the Penang Shared Services Consortium in Olive Tree Hotel. Malaysian Data Centre Alliance (MDCA), a special focus group of OM participated in the Cloud Expo Asia 2015, in Suntec Singapore Convention & Exhibition Centre. The trip was part of the EPP3 trade mission, funded by MDeC. MDCA was recognized as the Platinum sponsor and a total of eight MDCA members participated in the trade mission. MDCA had speaking sessions at the conference. Edwin Ng, MDCA Deputy Chair delivered a presentation titled Thriving in the Seas of Cloud for Enterprise IT in the Region while Abid Mirza from Basis Bay presented on Going Green: Generating your own electricity for Datacenter Power and Cooling. The second MDCA Data Centre Conference 2015 was organized by the MDCA with the support from OM and MDeC. The one-day conference, themed Data Centre and Cloud Convergence and the Future of IT, held in Hilton, Sentral was officiated by YBhg. Dato Ng Wan Peng from MDEC who has been a keen supporter of MDCA s initiatives and activities. The conference attracted about 230 delegates where a significant number of them were buyers. OM organised the Finance Focus Group (FFG) at Tech Mahindra ICT Services Sdn Bhd Malaysia s Global Solution Centre in Cyberjaya. Over 50 participants from 30 companies attended the event. Annual Report 2015/2016 14 Annual Report 2015/2016 15

25 August 2016 The Consumer Industry Committee looks into the interest of the ICT retail sector. One prime activity is to organise the PIKOM Fair. PIKOM Fair 2016 @ Kuala Lumpur The Join Outsourcing Malaysia (JOM) business networking event attracted more than 100 players from the SSO industry in Capri by Fraser, Bangsar South. 26 September 2016 (London) Press conference on GEMS-SSO Program which is a joint initiative by OM, Malaysia Digital Economy Corporation (MDEC) and Talent Corporation Malaysia Bhd (TalentCorp) to provide industry-oriented training to final-year undergraduates from local universities. Since November 2014, the programme has trained and placed over 250 final-year students as interns, who were subsequently absorbed into the industry. PIKOM Fair 2016 For the first time, PIKOM collaborated with Sphere Exhibits Sdn Bhd to organise the PIKOM Fair.This year s PIKOM Fair kicked-off on March 12 to 13 at KL Convention Centre and on March 19 to 20 in Persada Johor, Johor Baru. Nearly 18,000 visitors visited the cash and carry, popularly known before as PC Fair. Though on a small scale, these events coincided with the FACON Education Fair providing synergies for both events. PIKOM Fair 2016 @ Johor Baru The Malaysia Investment Forum was held in London where Minister of International Trade & Industry, Dato Sri Mustapa Mohamad delivered the keynote address. OM, MDEC, Invest Penang and i2m Ventures also shared their views on Global Business Services as a growing industry in Malaysia. Annual Report 2015/2016 16 Annual Report 2015/2016 17

19 Our ICT Journey PIKOM BIG DATA Special Interest Group (SIG) The SIG promotes awareness among PIKOM members and the general public on big data and gathers industry and subject matter experts to contribute towards its value realisation through events such as conferences, workshops and forums. The SIG also act as a platform for integration between the government, businesses and ICT community. SIG Committee Members Chair : Stan Lee, Convedge Sdn Bhd Advisor : Stan Singh, PIKOM Membership Coordinator : Dzulkifli Abd. Latif, GCM Technologies Secretary Treasurer : Professor Dr. Azlinah Mohamed, Universiti Teknologi Mara Events Manager : TH Saw, HT Consulting Events and Activities 13 January 2016 : 1st SIG Members Forum MDeC s Data-Driven Digital Economy Initiative by guest speaker Rahimah Akhirudin, Head of Data Economy, Big Data Analytics at MDeC 24 March 2016 : 2nd SIG Members Forum Term of Reference for Big Data by guest speaker Isaac Jacob, Vice President, Enterprise Practise Group at Fusionex 19 September 2016 : Big Data Week Asia: The Rise of Data Driven Enterpreise Kuala Lumpur Convention Centre 21 September 2016 : The 2nd International Conference on Soft Computing in Data Science Pullman Hotel, Kuala Lumpur Ever since its inception in 1986, PIKOM has strived to create an environment which is conducive to the health, prosperity and competitive nature of the ICT industry. In line with this, PIKOM aims to be a catalyst for the growth of the ICT industry in Malaysia. Throughout our 30-year epic journey, we transformed from a fledging Association we started out as by building upon success after success to chart numerous milestones and achievements - both locally as well as globally. We have come of age to emerge as the voice of the Malaysian ICT Industry and the face at the global ICT stage. 1st SIG Members Forum with guest speaker Rahimah Akhirudin, Head of Data Economy, Big Data Analytics at MDeC. 2nd SIG Members Forum with guest speaker Isaac Jacob, Vice President, Enterprise Practice Group at Fusionex. Annual Report 2015/2016 18 Annual Report 2015/2016 19

24 International Engagements PIKOM plays an active role in the international arena through our representation on the boards of the Asian Oceanian Computing Industry Organisation (ASOCIO) and the World IT and Services Alliance (WITSA). ASOCIO AEC E-COMMERCE ALLIANCE Inaugural Meeting On the ASOCIO front, David Wong Nan Fay represents PIKOM on the board of ASOCIO as a vice chairman. He also chairs the ASOCIO AEC Digital Taskforce which includes spearheading the ASOCIO ecommerce Alliance. At WITSA, David Wong Nan Fay has been re-elected to the board. This augurs well for PIKOM as we prepare to host the World Congress on IT (WCIT) for the second time in 2020. PIKOM also acts as the Secretariat for the Asia Pacific ICT Alliance Awards. PIKOM also facilitates international trade by hosting many foreign delegations visiting Malaysia. 18-22 Nov 2015 5 September 2016 Malaysia took home eight awards at the International APICTA Awards 2015 in Colombo, Sri Lanka. There were two main categories; Winner and Merit. In the Winner category, Chong Hwa Independent High School, BNetworks and Green Data Centre LLP were the award recipients. In the Merit category, the award recipients were Jayonik MSC Sdn Bhd, ManagePay Services Sdn Bhd, Universiti Teknologi Malaysia, Multimedia University and DF Automation & Robotics Sdn Bhd. PIKOM was invited to participate in the K-ICT Week in Busan. PIKOM chairman Chin Chee Seong and treasurer Sean Seah as well as PIKOM general manager, K.F. Leong attended the event. On Sept 7 to 8, the inaugural ASOCIO AEC E-Commerce ALLIANCE meeting was held in PIKOM. More than 25 participants from Malaysia, Singapore, Thailand, Vietnam and Taiwan attended the event which was initiated by ASOCIO AEC Digital Taskforce (AADT). The taskforce was formed last year to address the issues and identify opportunities and promote ICT growth in the region, in view of the establishment of the Asean Economic Community (AEC). The purpose of the meeting was to gain a better understanding of the state of cross border ecommerce activities in each country in Asia in terms of requirements, e-fulfilment challenges and other points of concerns related to tax laws and customs regulations. The meeting was led by David Wong Nan Fay, the ASOCIO AEC DIGITAL Taskforce Chairman who also facilitated the discussions with PIKOM Deputy Chairman Ganesh Kumar Bangah. ASOCIO Chairman Bunrak Saraggananda was also present during the two-day event. A report on the meeting will be presented at the upcoming ASOCIO ICT SUMMIT in Myanmar on November 13-17. 3-5 October 2016 WCIT 2016 in Brasilia, Brazil. Malaysia won in four WITSA Global ICT Excellence Awards categories. Green Data Centre LLP grabbed the coveted Chairman s Award. In the Public Sector Excellence Award cateogory, the Royal Malaysian Police won a Merit Award (Honourable Mention) category for their solution Crime to Manpower Heat Map and Simulator (C2MHS)". Malaysia Digital Economy Corporation (MDeC) won a Merit award (Honourable Mention) in the category of Digital Opportunity Award for their erezeki Program. In the Mobile Excellence Award category, BNETWORKS Sdn Bhd won a merit award (honourable mention) for their solution called, bwave: Enabling IoT with Universal Hub and Platform. From left: David Wong Nan Fay, Bunrak Saraggananda and Ganesh Kumar Bangah at the two-day inaugural ASOCIO AEC E-Commerce Alliance Meeting. David Wong Nan Fay (third from left) with Hadi Wenas (second from left), Chief Executive Officer of Matahari.com and the rest of the staff, during David s courtesy visit to Matahari.com on September 27 2016 in Indonesia. More than 25 participants actively shared their experiences and knowledge of cross border ecommerce in countries their respective countries during the two-day inaugural ASOCIO AEC Ecommerce Alliance meeting in PIKOM. Annual Report 2015/2016 23 Annual Report 2015/2016 24 Annual Report 2015/2016 25

24 International Engagements PIKOM plays an active role in the international arena through our representation on the boards of the Asian Oceanian Computing Industry Organisation (ASOCIO) and the World IT and Services Alliance (WITSA). ASOCIO AEC E-COMMERCE ALLIANCE Inaugural Meeting On the ASOCIO front, David Wong Nan Fay represents PIKOM on the board of ASOCIO as a vice chairman. He also chairs the ASOCIO AEC Digital Taskforce which includes spearheading the ASOCIO ecommerce Alliance. At WITSA, David Wong Nan Fay has been re-elected to the board. This augurs well for PIKOM as we prepare to host the World Congress on IT (WCIT) for the second time in 2020. PIKOM also acts as the Secretariat for the Asia Pacific ICT Alliance Awards. PIKOM also facilitates international trade by hosting many foreign delegations visiting Malaysia. 18-22 Nov 2015 5 September 2016 Malaysia took home eight awards at the International APICTA Awards 2015 in Colombo, Sri Lanka. There were two main categories; Winner and Merit. In the Winner category, Chong Hwa Independent High School, BNetworks and Green Data Centre LLP were the award recipients. In the Merit category, the award recipients were Jayonik MSC Sdn Bhd, ManagePay Services Sdn Bhd, Universiti Teknologi Malaysia, Multimedia University and DF Automation & Robotics Sdn Bhd. PIKOM was invited to participate in the K-ICT Week in Busan. PIKOM chairman Chin Chee Seong and treasurer Sean Seah as well as PIKOM general manager, K.F. Leong attended the event. On Sept 7 to 8, the inaugural ASOCIO AEC E-Commerce ALLIANCE meeting was held in PIKOM. More than 25 participants from Malaysia, Singapore, Thailand, Vietnam and Taiwan attended the event which was initiated by ASOCIO AEC Digital Taskforce (AADT). The taskforce was formed last year to address the issues and identify opportunities and promote ICT growth in the region, in view of the establishment of the Asean Economic Community (AEC). The purpose of the meeting was to gain a better understanding of the state of cross border ecommerce activities in each country in Asia in terms of requirements, e-fulfilment challenges and other points of concerns related to tax laws and customs regulations. The meeting was led by David Wong Nan Fay, the ASOCIO AEC DIGITAL Taskforce Chairman who also facilitated the discussions with PIKOM Deputy Chairman Ganesh Kumar Bangah. ASOCIO Chairman Bunrak Saraggananda was also present during the two-day event. A report on the meeting will be presented at the upcoming ASOCIO ICT SUMMIT in Myanmar on November 13-17. 3-5 October 2016 WCIT 2016 in Brasilia, Brazil. Malaysia won in four WITSA Global ICT Excellence Awards categories. Green Data Centre LLP grabbed the coveted Chairman s Award. In the Public Sector Excellence Award cateogory, the Royal Malaysian Police won a Merit Award (Honourable Mention) category for their solution Crime to Manpower Heat Map and Simulator (C2MHS)". Malaysia Digital Economy Corporation (MDeC) won a Merit award (Honourable Mention) in the category of Digital Opportunity Award for their erezeki Program. In the Mobile Excellence Award category, BNETWORKS Sdn Bhd won a merit award (honourable mention) for their solution called, bwave: Enabling IoT with Universal Hub and Platform. From left: David Wong Nan Fay, Bunrak Saraggananda and Ganesh Kumar Bangah at the two-day inaugural ASOCIO AEC E-Commerce Alliance Meeting. David Wong Nan Fay (third from left) with Hadi Wenas (second from left), Chief Executive Officer of Matahari.com and the rest of the staff, during David s courtesy visit to Matahari.com on September 27 2016 in Indonesia. More than 25 participants actively shared their experiences and knowledge of cross border ecommerce in countries their respective countries during the two-day inaugural ASOCIO AEC Ecommerce Alliance meeting in PIKOM. Annual Report 2015/2016 24 Annual Report 2015/2016 25

27 PIKOM in the News Public awareness of the ICT Industry s and PIKOM s contribution, concerns and recommendations are crucial in helping to shape public policy for a more conducive ICT operating environment. 2015 Date Media Events/News Topic October 1st ASOCIO AEC Digital Taskforce Press Conference November Digital News Asia interview with Immediate Past Chairman Cheah Kok Hoong on his two terms as PIKOM chairman PIKOM Election of new Council and Chairman December Getting to know the new PIKOM Chairman Chin Chee Seong media-luncheon Malaysia wins International APICTA awards in Sri Lanka PIKOM s Outlook of 1CT industry in 2016 Asocio Plenary Meeting In Seoul where the team also held discussions with 11Street on May 13-18. 2016 January 2016 New Year s / CNY Dinner Comments / Responses to Budget 2016 Revision March PIKOM FAIR in Kuala Lumpur and Johor Baru April PIKOM: CIOs to Play Bigger Role at Boardrooms May PIKOM Leadership Certification (PLC) Gala Dinner June AEC and E-commerce outlook for ASEAN seminar August ICT Job Market Outlook 2016 Report Press Conference Bloomberg interview with PIKOM Chairman Chin Chee Seong September PIKOM chairman Chin Chee Seong interview with Astro Awani on coding in school October PIKOM s Wish list for Budget 2017 Press release ASOCIO members led by its chairman Bunrak Saraggananda held a lunch presentation for the Philippines Software Industry Association, Game Development Association, Healthcare Information Management Association and IT & Business Process Association in September. PIKOM Chairman Chin Chee Seong (right) and PIKOM Research Committee Chair Woon Tai Hai fielding questions from the media during the launch of the ICT Job Market Outlook 2016 report. Reporters and photographers at the start of the launch of ICT Job Market Outlook 2016 report. PIKOM Chairman Chin Chee Seong in an interview with Bloomberg Malaysia on the outlook of the ICT industry. Annual Report 2015/2016 26 Annual Report 2015/2016 27

PIKOM MAKES HEADLINES PIKOM's numerous activities local and abroad made headlines in newspapers, televisions, online portals and other media outlets. Below is a snapshot of the news that generated much buzz in the change news outlets to media. 29 PIKOM Academy Professional Development is a continuous process, and PIKOM is cognisant of this fact. PIKOM organises a variety of programmes and courses at our training centre for the benefit of its members. Project Leadership Certification (PLC) has been one of the highly successful programmes with 26 training sessions organised to-date. Moving forward, all the training programmes will come under the newly established PIKOM Academy. We will be announcing more in the coming weeks and months. Training Sessions Training Session 1 Dec 2015 13th PLC Talk: Time Management Dilemma in Project Management in Malaysia & in the Region 18-22 Jan 2016 23rd PLC 8 March 14th PLC Talk: Cost Management Dilemma in Project Management in Malaysia & in the Region 18-22 April 2016 24th PLC 10 May 2016 15th PLC Talk: Quality Management Dilemma in Project Management in Malaysia & in the Region 18-22 July 2016 25th PLC 23 August 2016 16th PLC Talk: HR Management Dilemma in Project Management in Malaysia & in the Region 26-30 September 2016 26th PLC The PLC Annual Leadership Awards The PLC Annual Leadership Awards was also organised on May 27 this year at the Sime Darby Convention Centre, Kuala Lumpur. It recognised excellence in project leadership and served as a good opportunity for practitioners to share, network and celebrate the achievements of their peers. The event which was supported by HRDF drew more than 100 Alumni and invited guests. Guest of honourwas HRDF s Chief Operating Officer Wan Yon Shahima Wan Othman. The top 5 corporate leadership developer awards were presented to AmBank Group, Sunway Berhad, Mesiniaga Berhad, MISC Berhad and Maybank Berhad. The Hall of Fame recipients were Cheah Kok Hoong, Andy Tan and Business Technovise Innovation Sdn Bhd. Charles Tan, Won Yon Shahima Wan Othman, Andy Tan and Chin Chee Seong. Participants at the 26th PLC. Annual Report 2015/2016 28 Annual Report 2015/2016 29

30 Membership PIKOM officially opened our membership to individuals which will now allow the National ICT Association of Malaysia to represent a larger slice of the market that powers the main stream economy. This individual membership is open to all and programmes will be tailored according to the needs of each interest group. PIKOM held a number of recruitment campaigns to promote this initiative at the PIKOM AGM 2015, at the OM AGM 2015, at the PIKOM Charity Golf 2015, at PIKOM Chinese New Year 2016 at the PIKOM Fair in KL and JB, PLC Annual Leadership Award 2016 and at the PIKOM Hari Raya Open House. As of October 2016, we have 518 individual members. Pikom is also spreading its wings to attract the corporate membership in diversified sectors such as banking and finance, manufacturing, tourism and hospitality, healthcare, services, logistics, oil and gas as well as telecommunications and e-commerce. PIKOM held eight networking dinner events to show our appreciation to members for their support and to strengthen our cooperation. New Members Organisation Halo Data Infokom Sdn Bhd Agensi Pekerjaan Talent2 International Sdn Bhd Ausenco Business Services Sdn Bhd Vserve Malaysia Ektech Communications Sdn Bhd Spherenet Sdn Bhd MDT Innovations Sdn Bhd T-Systems Malaysia Sdn Bhd Comarch Malaysia Sdn Bhd Aderway Sdn Bhd Yonyou (Malaysia) Sdn Bhd TP Security (M) Sdn Bhd Incredible Model Sdn Bhd Hilti Asia IT Services Sdn Bhd ipay88 Sdn Bhd PKF Avant Edge Sdn Bhd ITSM Experts Sdn Bhd Ablenet Systems Sdn Bhd Boardroom Business Solutions Sdn Bhd PEOPLElogy Development Sdn Bhd Reetus Sdn Bhd PIKOM Industry Engagement (PIE) Mobile Platform What is PIE? PIE which stands for PIKOM Industry Engagement, is an industry-wide initiative aiming to connect and develop a stronger network amongst ICT firms throughout Malaysia with universities, government organizations and individuals. Through a mobile application, PIE users will be able to find firms operating across a wide array of sub-industries, reserve their participation at ICT events, access cutting edge industry research, and redeem deals offered by retailers who are seeking to attract more customers. PIE functions as a connection tool and deal processer for registered users. Industry Research PIKOM is beginning to curb physical copies of research publications in order to both save costs and minimize our environmental footprint. Salary reports, economic forecasts, industry updates, and all relevant partner research will be hosted on the PIE server, and will be sent upon request to the registered user s email account in PDF form. This PDF file is then theirs to read on any of their devices; phone, tablet, and computer, all within seconds of finding the article on the PIE application. Some new features you can expect include a job posting section, special deals for ICT products that will cater for the needs living in a digital lifestyle.this will be your one-stop app for everything digital. Push Notification Support Launched in June 2016. Every time a new article or an event or a promotional IT gadget deals is posted on PIE, a push notification will be sent to all users who have PIE application on their devices. The online application form for PIKOM Individual Membership is now available on PIE. Annual Report 2015/2016 30 Annual Report 2015/2016 31

32 Highlights of Events 29th Annual General Meeting A newly elected council was formed at the 29th Annual General Meeting on Oct 27 2015 in Pullman Bangsar, to lead the National ICT Association of Malaysia for the 2015/2016 term. PIKOM Chairman Chin Chee Seong with his newly elected council. ICT AWARDS NIGHT 2016 A recognition of the best of the best within the Malaysian ICT Industry PIKOM s annual glitz and glamour awards once again created such a buzz in the industry. More than a 1,000 members and invited guests attended this stellar affair which was held on October 20 2016 at Majestic Hotel. This year s awards night was extra special and close to the heart of the pioneers of the association as PIKOM is celebrating its 30th anniversary. The event was just as exciting as in the past 29 years, as everyone eagerly waited to hear the names of the recipients of this year s awards. Congratulations to all PIKOM ICT Leadership Awards (PILA) 2016 and the MSC Malaysia APICTA 2016 Awards winners for their achievements and contributions to the ICT industry. Annual Report 2015/2016 32 Annual Report 2015/2016 33

MSC MALAYSIA APICTA 2016 AWARDS Best of E-Learning Winner : ACE EdVenture Studio Sdn Bhd Product / Project : ChemCaper Act 1 Petticles in Peril Merit : UniversitiTeknologi Petronas Product / Project : Stutter Manager Best of E-Government & Public Sector Winner : Bestinet Sdn Bhd Product / Project : Foreign Workers Centralized Management System (FWCMS) Merit : YES Online Sdn Bhd Product / Project : OSC Online for esubmission and eprocessing of Construction Permits : REDtone IOT Sdn Bhd Product / Project : CitiAct Best of Security Winner : SecureKi Sdn Bhd Product / Project : Advanced Credential Management (ACM) Merit : Local Host Sdn Bhd Product / Project : DNS Vault Best of Communications Applications Winner : Blue Caller Sdn Bhd Best of Industrial Applications Winner : Prestige Atlantic Asia Sdn Bhd Product / Project : BlueCaller Interactive Agent Assistant Product / Project : CPS Enterprise Best of Retail & Supply Chain Management Winner : KAT Solutions Sdn Bhd Product / Project : KATSys Merit : Silkron Technology Sdn Bhd Product / Project : Vendron - Smart Vending Best of Financial Applications Winner : ManagePay Technologies Sdn Bhd Product / Project : MPAY ParcelPay Collection on Deliver(COD) Solutions Merit : N2N Connect Product / Project : Smart Pair Connect Best of Applications and Infrastructure Tools Winner : Authentic Venture Sdn Bhd Product / Project : OFFICECENTRAL Merit : BriteSoft Product / Project : mygolf Tournaments Best of Tourism and Hospitality Winner : Albatrozz Sdn Bhd Product / Project : HOTEL ON! Merit : Genting Malaysia Berhad Product / Project : Express Self Check-In Kiosk : Octraves Technology Product / Project : TravelCompute - One-Stop Travel Technology Platform Annual Report 2015/2016 34 Annual Report 2015/2016 35

Best of Research & Development Winner : Universiti Pertahanan Nasional Malaysia Product / Project : TACCOMS: Tatical Communications Operations (National Defence University of Malaysia) Managament System Merit : Berkshire Media Sdn Bhd Product / Project : Sentiment & Emotion Detection Engine Best of Start-Up Companies Winner : Easy Parcel SdnBhd Product / Project : Platform For Courier Seervices Merit : Printcious Gifts (M) SdnBhd Product / Project : DIY Gift Printing Best of Media and Entertainment Technology Winner : Digital Durian Sdn Bhd Product / Project : Didi & Friends Merit : Kurechii Sdn Bhd Product / Project : Tiny Guardians Best of Tertiary Student Project Software/Hardware Winner : Asia Pacific University of Technology & Innovation Product / Project : Design & Develop a Low Cost Finger Exoskeleton for Rehabilitation of Stroke Patient Merit : Multimedia University Product / Project : Quickomm : Universiti Tunku Abdul Rahman Product / Project : GTA - Guide.Track.Alert Best of Tertiary Student Project Creative Multimedia Winner : KDU University College Product / Project : Combat Infiltration Droid (CID) Best of Secondary Student Project Winner : - Product / Project : - Merit : SMK Damansara Jaya Product / Project : The Ez Carton System : SMJK Jit Sin Product / Project : Robotics P.E.T. Best of Primary Student Project Winner : SJK (C) Puay Chai 2 Product / Project : Durian Fruit Drop Detection System Merit : SJK (C) Yuk Chai Product / Project : i-trash System : SK Taman TunDr. Ismail (1) Product / Project : Ultrasonic Blind Walking Stick PIKOM ICT Leadership Awards (PILA) Category ICT Organisation Excellence Award Member Excellence Award Technopreneur Excellence Award CIO Excellence Award ICT Personality of the Year WINNER Digi Telecommunications Sdn Bhd ADV Fusionex Sdn Bhd Chan Kok Long Mohd Suhail Amar Suresh Abdullah YBhg. Dato Seri Dr. Sharifah Zarah Syed Ahmad PIKOM would like to record its appreciation to the following companies who have been the Association s Ordinary Members for 25 years and more. For their loyal support, they were presented the PIKOM 30th Anniversary Members Recognition Awards. I-Commerce Sdn Bhd HP PPS Sales Sdn Bhd DataPrep Holdings Bhd IBM Malaysia Sdn Bhd Theta Edge Bhd NEC Corporation of Malaysia Sdn Bhd Mesiniaga Bhd Toshiba Tec Malaysia Sdn Bhd (Formerly known as Tele Dynamics Sdn Bhd) Strateq System Sdn Bhd CTC Global Sdn Bhd Canon Marketing (Malaysia) Sdn Bhd CMG Holdings Sdn Bhd Sunway Computer Services Sdn Bhd Oracle Corporation Malaysia Sdn Bhd Acer Sales & Services Sdn Bhd Rototype International (M) Sdn Bhd ACA Pacific Technology (M) Sdn Bhd Extol Corporation (M) Sdn Bhd FCS Computer Systems Sdn Bhd Annual Report 2015/2016 36 Annual Report 2015/2016 37

PIKOM Charity Golf 2015 PIKOM held a Charity Golf event on November 25 2015 at Kota Permai Golf & Country Club where a donation of RM40,000 was given to the Dignity for Children Foundation and Persatuan Kebajikan & Penjagaan Kanak-Kanak Istimewa. Chinese New Year PIKOM welcomed the Year of the Monkey by hosting a Chinese New Year dinner at Sime Darby Convention Centre on January 28 this year. More than 150 guests from 95 organisations including media establishments attended the event. Guests were treated to scrumptious feast, a lucky draw and gifts to bring home. Hari Raya Open House PIKOM hosted an Open House at its premises in Empire Damansara in Damansara Perdana where more than 140 guests attended the buffet lunch affair. Annual Report 2015/2016 38 Annual Report 2015/2016 39

40 Affiliation PIKOM maintains close affiliation with local, national and international bodies. Annual Report 2015/2016 40 Annual Report 2015/2016 41

PERSATUAN INDUSTRI KOMPUTER DAN MULTIMEDIA MALAYSIA THE NATIONAL ICT ASSOCIATION OF MALAYSIA E1-01-G, Empire Damansara, No 2, Jalan PJU 8/8A, Damansara Perdana, 47820 Petaling Jaya, Selangor Darul Ehsan, Malaysia Tel: +6(03) 4065 0078 Fax: +6(03) 4065 0079 www.pikom.org.my