IMPORTANT SAFETY RECALL

IMPORTANT SAFETY RECALL DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 18V799 CANADA RECALL: N/A <<DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> O Integrity O Safety O Quality O Customer Service 11/15/2018 Pursuant to USC49CFR 577.13 Notification to Dealerships and Distributors Paragraph B It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law. Forest River motorized and towable products are contained in this section- CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5 Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. Forest River Office of Corporate Compliance ( OCC ) has decided that a safety defect exists in certain 2017 Forest River Senator II ST69927C, 2016-2018 Forest River Starcraft Allstar ST2908C, ST2910C, ST2925C, 2017-2018 Forest River Starcraft Starlight - ST2942C, ST2970C, 2019 Forest River Starcraft Starquest ST93003C models. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River. The identified VIN referenced in the attached document(s). The designated Date range of production is 3/25/2016 through 9/10/2018 DEFECT/NONCOMPLIANCE: As per Freedman Seating Company s Recall notification 18E-076, The back cushion may not fully engage when rotated from stowed to upright, design use position. EVALUATION OF RISK: As per Freedman Seating Company s Recall notification 18E-076, In the event of a crash, the back cushion may not support the appropriate loading increasing the risk for injury. ACTION: As per Freedman Seating Company s Recall notification 18E-076, Freedman will notify those vehicle builders who purchased the seat and Freedman will provide a Seat Inspection & Repair Procedure. Freedman will reimburse the cost of repairs relating to this recall, including both parts and labor, at no cost to the vehicle manufacturer or vehicle owner. There was a design change by Freedman to add a gusset to seat back index pin on May 31, 2018. Welding fixture for the back frame weldment was modified the week of June 18, 2018 and returned to production. AVAILABILITY OF REMEDY: The remedy for this recall is attached with this notification. Please see attached remedy Instructions. HELPFUL CONTACT INFORMATION: CONTACT PHONE Freedman Customer Service (800) 443-4540 Forest River Customer Service (800) 348-7440 Page 1 of 2

IMPORTANT SAFETY RECALL The Recall shall be considered the utmost priority to remedy the 2017 Forest River Senator II ST69927C, 2016-2018 Forest River Starcraft Allstar ST2908C, ST2910C, ST2925C, 2017-2018 Forest River Starcraft Starlight - ST2942C, ST2970C, 2019 Forest River Starcraft Starquest ST93003C models in question. The retail consumer shall not be charged any amount of monies for remedy to their 2017 Forest River Senator II ST69927C, 2016-2018 Forest River Starcraft Allstar ST2908C, ST2910C, ST2925C, 2017-2018 Forest River Starcraft Starlight - ST2942C, ST2970C, 2019 Forest River Starcraft Starquest ST93003C models listed under this Recall. If your dealership has already performed the remedy to 2017 Forest River Senator II ST69927C, 2016-2018 Forest River Starcraft Allstar ST2908C, ST2910C, ST2925C, 2017-2018 Forest River Starcraft Starlight - ST2942C, ST2970C, 2019 Forest River Starcraft Starquest ST93003C models, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2017 Forest River Senator II ST69927C, 2016-2018 Forest River Starcraft Allstar ST2908C, ST2910C, ST2925C, 2017-2018 Forest River Starcraft Starlight - ST2942C, ST2970C, 2019 Forest River Starcraft Starquest ST93003C models in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). Notice: In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties. Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership. Page 2 of 2

SAFETY RECALL NOTICE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION CAMPAIGN NO: 18E-076 November 1, 2018 This notice is sent to you in accordance with the requirements of 49 CFR 577.13. Freedman Seating Company (FSC) has determined that our GO-ES Foldaway Seat may have a defect which may increase the risk in occupant injury in the event of a vehicle collision. These seats may have been manufactured with a back frame weldment that is too narrow resulting in deformation of the seat back cushion dump mechanism which may cause it to malfunction. If this mechanism does malfunction the seat back cushion may not support the appropriate loading in the event of a front or rear vehicle collision. During the operation of the seat and, specifically, in rotating the seat back cushion from the stowed to the upright, design use position there needs to be an audible click of the mechanism locking into position. In addition, the mechanism handle will rotate downwards. There may be some seats where the mechanism does not fully engage during this operation of the seat back cushion. Upon receipt of this Recall Notice, FSC is requesting you provide notification of this Safety Recall of the subject seat to your Dealer and Customer/Owner. To correct this condition, FSC will facilitate the inspection and any necessary repairs. An Inspection & Service Procedure is attached that provides instruction on how to inspect the seat and repair it if necessary. These documents can also be found here: https://www.freedmanseating.com/instructions/go-es-foldaway After seat inspection and a determination the seat is defective the customer shall complete the Recall Order Repair Form which can be downloaded at https://www.freedmanseating.com/instructions/go-es-foldaway and email FSC Customer 4545 W. Augusta Blvd. Chicago, Illinois 60651 (773) 524-2440 Fax (773) 524-7450 www.freedmanseating.com

Service (partsdept@freedmanseating.com) to order a Recall Parts Kit. To ensure the email is not mistakenly identified as spam the email subject line must include: GO-ES Foldaway Seat Recall. No repair parts will be sent unless the form is completely filled out. The expected time to complete the seat repair is 30 minutes per seat. FSC will reimburse the cost of repairs related to this recall including parts and labor. The reimbursement will be $50.00/seat. Upon completion of the recall repair work the Customer must file a claim with FSC Customer Service for reimbursement referencing FSC Recall #18E-076 on the claim. FSC Recall Contact: Terry Gogins or Anthony Lee or Anna Kurzawa Customer Service Representative Freedman Seating Company 4545 W Augusta Blvd Chicago, IL 60465 800-443-4540 Terry.gogins@freedmanseating.com Anthony.lee@freedmanseating.com Anna.kurzawa@freedmanseating.com We have attached your sales order history of this seat. Our GO-ES Foldaway Seat was shipped to you on the dates indicated on the attachment. Should you have any vehicle(s) in inventory that require recall repair work please make certain these vehicles are corrected prior to sale. FMVSS 577.13 states it is a violation of Federal law for a manufacturer/dealer to deliver a new motor vehicle covered by this notification under sale or lease until the defect is remedied. If you have any questions pertaining to this recall, please call FSC Customer Service at 800-443-4540. David Klopp Director of Quality, Testing & Compliance Freedman Seating Company Office: 773-524-2440 x241 Dave.klopp@freedmanseating.com 4545 W. Augusta Blvd. Chicago, Illinois 60651 (773) 524-2440 Fax (773) 524-7450 www.freedmanseating.com

GO-ES Foldaway Seat Inspection Check shipping date under seat. Seats shipped July 2018 and after do not need any repair. Index Pin inspection. Is pin bent? No = Pass Pin is located opposite of recliner handle as shown below. UP RIGHT FORWARD Recliner Handle Seatback lock inspection. All checks must pass for the seat to be considered locked. Video showing inspection: https://www.freedmanseating.com/instructions/go-es-foldaway A. Rotate seatback to in-use position. Does it take significant effort to rotate? No = Pass B. Set seatback between the in-use and stowed positions and release handle. Slowly move seatback to in-use position. 1. Does recliner make an audible click noise indicating it is locked? Yes = Pass 2. Does recliner handle rotate all the way down in one motion? Yes = Pass C. Apply forward and backward pressure to seatback. Does seatback remain locked? Yes = Pass D. Set seatback to in-use position. See video. 1. While applying forward pressure to back of the seat, lift release handle just enough to disengage seatback. Do not manually lift handle all the way. The position of disengagement is somewhere between the handle s locked and fully unlocked position. 2. Release handle and move seatback back and forth near the in-use position. i. Does it sound/feel like the mechanism is ratcheting? No = Pass ii. Does it take significant effort to rotate seatback? No = Pass 1

If all inspections pass, seat does not need any repair. If any of the inspections fail, perform repair per detailed instructions using service kit (FSC Part Number: 44200). Instructions and related documents can be found here: https://www.freedmanseating.com/instructions/go-es-foldaway Customer Service Contact Information: Email: PartsDept@freedmanseating.com Email Subject Must Contain: GO-ES Foldaway Seat Recall Seat Recall Form must be complete and attached Terry Gogins Customer Service Department 773-524-2440 EXT 233 Anthony Lee Customer Service Department 773-524-2440 EXT 311 2

GO-ES Foldaway Service Instructions 1

Table of Contents Seat Preparation..Page 3 Spacer Installation.Page 4-8 Stop Block Installation..Page 9-13 Warning Label Application....Page 14 2

Seat Preparation Seat Preparation Step 1 Set the seat to the in-use position. Carefully remove cushion inserts by pulling them up to access seat frame. See Video. Step 2 SKIP THIS STEP IF INDEX PIN IS NOT BENT Remove back-frame dump handle. One screw holds the handle on the spindle. Use manual tool only. Screw prone to break. Step 3 SKIP THIS STEP IF INDEX PIN IS NOT BENT Remove side cover. Three screws and the dump handle hold the side cover in place. 3

Spacer Installation Spacer Installation 4

Spacer Installation Step 4 Partially undo back cover to expose 6 bolts used to connect seatback to seatbase. Step 5 Do not remove bolts. Replace nuts and lock washers on top bolts with prevailing torque nuts (included in Kit). Hand tighten nut. Do not torque yet. Prevailing torque nut Qty:4 PN: 9422298. No washer required here. BEFORE AFTER 5

Spacer Installation Step 6 Replace bottom 3/8 bolts with 5/16-18 bolt, washer, and nut included in the kit. Add a 3/8 washerspacer between the frames on the WALL SIDE ONLY. Hand tighten nut. 3/8 washer-spacer 5/16 hardware Wall-Side Aisle-Side No 3/8 washer spacer Step 7 Use handle to unlock seatback and move it halfway between in-use and closed positions. Release handle. Step 8 With handle released move seatback up until recliners on both sides lock completely. NOTE: For this step you may need to wiggle seatback near in-use position to make sure both recliner mechanisms lock. 6

Spacer Installation Step 9 Fill gap between seat base and back frame using included spacers in the kit. 2 1 3 Installation Flush Faces Spacer set too high 7

Spacer Installation Step 10 Torque bottom bolts until snug + 1 turn. Step 11 Check if seatback locks freely and pivots with relatively low effort. If seatback function is good, continue to step 13. Otherwise see Step 12. Step 12 Do this only if seatback does not function after step 11. Remove 3/8 washer-spacer from step 6. Retighten bolts and test seat again. If seatback still does not function place the washer-spacer on the aisle side of the frame. Retighten bolts and test seat again. Step 13 Torque side facing bolts to 44 ft-lbs. 8

Stop Block Installation Stop Block Installation DO NOT INSTALL STOP BLOCK IF INDEX PIN IS NOT BENT 9

Stop Block Installation Step 14 SKIP THIS STEP IF INDEX PIN IS NOT BENT Is the pinhole present in the sidebracket? o Yes: Skip to Step 17. o No: Proceed to Step 15. Pinhole Stop block Step 15 SKIP THIS STEP IF INDEX PIN IS NOT BENT Remove aisle side buckle. 10

Stop Block Installation Step 16 SKIP THIS STEP IF INDEX PIN IS NOT BENT Align drill plate to the seat s side and secure using included hardware. (Items 5, 6, and 7). Use a 1/16 drill bit to start hole at appropriate location. Remove drill plate. Drill 7/16 diameter hole. Drill Location Match edges Do not skew 11

Stop Block Installation Step 17 SKIP THIS STEP IF INDEX PIN IS NOT BENT Install stop block using included hardware. (Items 1, 2, 3, and 4) Seatback must be locked and set to in-use position when installing the block. Torque to 31 ft-lbs. Step 18 SKIP THIS STEP IF BUCKLE WAS NOT REMOVED Reinstall wall side buckle. Apply medium strength thread-locking compound to 7/16 bolt. Torque to 60 ft-lbs. 12

Final Inspection Step 19 Perform seat back lock inspection: Video showing inspection: https://www.freedmanseating.com/instructions/go-es-foldaway A. Rotate seatback to in-use position. Does it take significant effort to rotate? No = Pass B. Set the seatback between the in-use and locked positions and release handle. Slowly move seatback to in-use position. Does recliner make an audible click noise indicating it is locked? Yes = Pass Does recliner handle rotate all the way down in one motion? Yes = Pass C. Apply forward and backward pressure to seatback. Does seatback remain locked? Yes=Pass D. Set seatback to in-use position. See video. 1. While applying forward pressure to back of seatback, lift release handle just enough to disengage seatback. Do not manually lift handle all the way. The position of disengagement is somewhere between the handle s locked and fully unlocked position. 2. Release handle and move seatback back and forth near the in-use position. i. Does it sound/feel like the mechanism is ratcheting? No = Pass ii. Does it take significant effort to rotate seatback? No = Pass In the case this procedure does not work please contact Customer Service: Email: PartsDept@freedmanseating.com Email Subject Must Contain: GO-ES Foldaway Seat Recall Seat Recall Form must be complete and attached Terry Gogins Customer Service Department 773-524-2440 EXT 233 Anthony Lee Customer Service Department 773-524-2440 EXT 311 Find this and related documents here: https://www.freedmanseating.com/instructions/go-es-foldaway 13

Warning Label Application Warning Label Application Clean seat frame in appropriate location and apply warning label (FSC PN: 94898) to approximate location as shown. 14

IMPORTANT SAFETY RECALL DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 18V799 CANADA RECALL: N/A <<VIN>> <<OWNER NAME/DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> This Notice applies to your vehicle VIN listed above. O Integrity O Safety O Quality O Customer Service 11/15/2018 Dear Forest River Customer: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act (US) and the Motor Vehicle Safety Act (Canada). Forest River Office of Corporate Compliance ( OCC ) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2017 Forest River Senator II ST69927C, 2016-2018 Forest River Starcraft Allstar ST2908C, ST2910C, ST2925C, 2017-2018 Forest River Starcraft Starlight - ST2942C, ST2970C, 2019 Forest River Starcraft Starquest ST93003C models. WHAT IS THE DEFECT/NONCOMPLIANCE? As per Freedman Seating Company s Recall notification 18E-076, The back cushion may not fully engage when rotated from stowed to upright, design use position. EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. As per Freedman Seating Company s Recall notification 18E-076, In the event of a crash, the back cushion may not support the appropriate loading increasing the risk for injury. WHAT IS FREEDMAN SEATING GOING TO DO? The remedy for this recall is available upon receipt of this notification. Forest River has notified dealerships of this recall and have provided them with remedy instructions to inspect and replace the suspect component. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number. WHAT SHOULD YOU DO? Please contact your dealer without delay and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for making arraignments to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations. HOW LONG WILL THE REMEDY PROCESS TAKE? The estimated time of repair is.5 hours per seat. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule. WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION? If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Freedman Seating Company 4545 W Augusta Blvd Chicago, IL 60465 Page 1 of 2

IMPORTANT SAFETY RECALL What if you no longer own this vehicle? If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner. PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS. MAY FOREST RIVER ASSIST YOU FURTHER? If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below: CONTACT PHONE Freedman Customer Service (800) 443-4540 Forest River Customer Service (800) 348-7440 If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590 Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: 18V799 Page 2 of 2